Page 1 BlackBerry Storm2 Series BlackBerry Storm2 9520/9550 Smartphones Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWDT643442-643442-0817095232-032...
Page 3: Table Of Contents
Contents Welcome to BlackBerry!............................................Feature availability..............................................Find more information............................................... Start using your device.............................................. Navigation and typing............................................... BlackBerry basics............................................... Troubleshooting: Basics............................................Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Typing shortcuts................................................. Media shortcuts................................................Troubleshooting: Shortcuts............................................Phone................................................... Phone basics................................................Emergency calls................................................Volume..................................................Voice mail..................................................
Page 4 Troubleshooting: Voice dialling..........................................Messages..................................................Message basics................................................Email messages................................................PIN messages................................................SMS text messages..............................................MMS messages................................................Message list options..............................................S/MIME-protected messages........................................... IBM Lotus Notes native encrypted messages......................................PGP protected messages............................................Troubleshooting: Messages............................................Files and attachments............................................... File and attachment basics............................................Managing files and attachments..........................................Documents..................................................
Page 5 Troubleshooting: Browser............................................Date, time and alarm..............................................Set the date and time manually..........................................Get the date and time from the wireless network automatically................................. Change what appears on the display when your device is charging..............................Change the clock face............................................... Display a second time zone............................................Turn on bedside clock mode.............................................
Page 6 Change the display language........................................... Add a display language............................................. Delete a display language............................................About typing input languages..........................................Change the typing input language.......................................... Change the display options for contacts......................................... Troubleshooting: Language............................................Change the language for voice commands......................................Display and keyboard..............................................Backlighting................................................Display options................................................Keyboard..................................................
Page 7 Return to the previous version of the BlackBerry Device Software..............................Delete the previous version of the BlackBerry Device Software................................Check for BlackBerry Device Software updates that you can install over the wireless network...................... About updating the BlackBerry Device Software from a web site...............................
Page 8 Turn on or turn off data service or set roaming options..................................Wireless networks that your device connects to....................................Change the connection speed for the wireless network..................................Turn on LED notification for wireless coverage...................................... Check the status of network connections and services..................................Roaming..................................................
Page 9 Store SMS text messages on your SIM card......................................About SIM card security............................................Protect your SIM card with a PIN code........................................Change the SIM card PIN code..........................................Change the display name for a phone number...................................... Security..................................................Security basics................................................Password keeper................................................ Encryption................................................... Memory cleaning................................................
Page 10 About BrickBreaker..............................................BrickBreaker capsules..............................................BrickBreaker scoring..............................................Play BrickBreaker............................................... Adjust the volume..............................................Submit a score to the BrickBreaker high score web site..................................Check the high scores on the BrickBreaker web site..................................... Word Mole game................................................ Word Mole game basics............................................. Single-player games..............................................Multiplayer games..............................................Troubleshooting: Word Mole.............................................
Page 11: Welcome To Blackberry
Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Page 12: Find More Information
Welcome to BlackBerry! Find more information • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications and accessories for your device.
Page 13: Navigation And Typing
Welcome to BlackBerry! Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily. Actions Menu key •...
Page 14: Change Your Ringtone
User Guide Welcome to BlackBerry! Related topics Add a pause or a wait to a phone number, 146 Available voice commands, 42 Change your ringtone On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/Alerts. 3. Click the application or item that you want to change.
Page 15: Add A Contact
Related topics Record a video, 13 Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Video Camera icon.
Page 16: Troubleshooting: Basics
Take a picture, 13 Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 17: I Am Not Receiving Messages
I am not receiving messages Try performing the following actions: • Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 18: The Battery Is Not Charging
Depending on your wireless service plan, this feature might not be supported. Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Try performing the following actions: •...
Page 19 Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
Page 20: Shortcuts
To change your ringtone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
Page 21: Media Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again. •...
Page 22: Phone
Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Page 23: Place A Call On Hold
During a call, press the Menu key. 2. Click Activate Speakerphone. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
Page 24 Make a call when your device is locked To perform this task, you must turn on dialling from the Lock screen. Press the Power key or Power/Lock key on the top left of your BlackBerry® device. 2. Click Place Call.
Page 25: Emergency Calls
Make an emergency call Perform one of the following actions: • If your screen or BlackBerry® device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press the Send key. • If your screen or device is locked, press the Send key. Click Emergency. Complete the instructions on the screen.If your device is locked, press the Menu key.
Page 26: Volume
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 27: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. From the Home screen, press the Send key.
Page 28: Speed Dial
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 29: Make A Conference Call
User Guide Phone Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant. 3. Type a phone number or highlight a contact.
Page 30: Call Logs
Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
Page 31: Delete Call Logs
User Guide Phone Change call log notes From the Home screen, press the Send key. 2. CIick the call log icon. 3. Highlight a call log. 4. Press the Menu key. 5. Click View History. 6. Press the Menu key. 7.
Page 32: Call Waiting
11. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key. 2. Press the Menu key.
Page 33: Add A Call Forwarding Phone Number
To stop forwarding calls, change the Forward Calls field to Never. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key.
Page 34: Call Blocking
Block calls To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 35: Fixed Dialling
User Guide Phone Change the call blocking password From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Call Barring. 5. Press the Menu key. 6. Click Change Password. Fixed dialling Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialling If you turn on fixed dialling, you can only make calls to contacts that appear in your fixed dialling list and to official emergency access numbers (for example, 999).
Page 36 User Guide Phone From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click FDN Phone List. 5. Press the Menu key. 6. Click New. 7. Type your PIN2 code. 8. Press the Menu key. 9.
Page 37: Smart Dialling
5. In the Number field, type the main phone number for an organisation. 6. In the Wait For field, set how long your BlackBerry® device waits before dialling an extension. 7. In the Extension Length field, set the default length for extensions.
Page 38: Multiple Phone Numbers
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: •...
Page 39: Turn Off The Prompt That Appears Before You Delete Items
User Guide Phone 4. Press the Menu key. 5. Click Save. Sort phone numbers or contacts on the Phone screen From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5.
Page 40: Reset A Call Timer
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 41: Phone Shortcuts
To change your ringtone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
Page 42: I Cannot Check My Voice Mail
My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number.
Page 43 Phone Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options.
Page 44: Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 45: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 46: Improve Voice Recognition
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth® enabled device supports this feature and that you have paired the Bluetooth® enabled device with your BlackBerry device.
Page 47: Messages
User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks or memos that you create. In a message, calendar entry, task or memo, press the Menu key. 2. Click Check Spelling. 3.
Page 48: Sending Messages
Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.
Page 49 User Guide Messages 7. Click Send. Related topics Search for contacts in your organisation's address book, 146 Mailing lists, 148 Send an SMS text message You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for SMS text messages and MMS messages.
Page 50 User Guide Messages • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact. Click an email address or phone number. 5.
Page 51: Managing Messages
User Guide Messages Managing messages Open a message On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. Save a message On the Home screen, click the Messages icon.
Page 52: Email Messages
User Guide Messages 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the Menu key. 4. Click Delete. Delete multiple messages On the Home screen, click the Messages icon.
Page 53 2. Click Delete Original Text. File an email message To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 54 10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your BlackBerry device. Related topics Stop storing messages sent from your computer on your device, 52 Stop storing messages sent from your device on your computer On the Home screen, click the Messages icon.
Page 55: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 56 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 57: Email Message Folders
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Manager. For more information...
Page 58 You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colours, add follow-up notes and set due dates so that your BlackBerry® device reminds you to return to the email messages.
Page 59: Email Message Options
4. Press the Menu key. 5. Click Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 60 User Guide Messages • To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts and Send Delivery Receipts fields. • To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery and Confirm Read fields.
Page 61 6. Click Save. Stop forwarding email messages to your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 62: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 63: Sms Text Messages
You can forward SMS text messages as PIN messages or email messages. If your BlackBerry® device is connected to a CDMA network, you can also send an SMS text message to an email address.
Page 64: Options For Sms Text Messages
User Guide Messages • To use a preloaded ringtone, click a ringtone in the Ring Tone field. • To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ringtones. Click a ringtone.
Page 65 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
Page 66: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 67: Mms Messages
You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg or .mov files in MMS messages. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list beside the My Number field at the top of the screen in the phone application.
Page 68 User Guide Messages 3. Click Compose MMS. 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key.
Page 69: Mms Message Attachments
User Guide Messages MMS message attachments Attach a media file to an MMS message When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video •...
Page 70: Mms Message Options
User Guide Messages • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: •...
Page 71: Message List Options
5. Set the Keep Messages field. 6. Press the Menu key. 7. Click Save. Use colour to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
Page 72: Change How A Message List Displays Messages
• To set an outline colour for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline colour for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
Page 73 User Guide Messages Hide messages from the main messages application You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by default.
Page 74: Block Incoming Messages
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organisation, from contacts outside your organisation, or both. For more information, contact your administrator.
Page 75: S/Mime-Protected Messages
About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 76 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 77 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
Page 78 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 79 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 80 Messages Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not previously sent a message to or received a message from. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 81: Ibm Lotus Notes Native Encrypted Messages
About IBM Lotus Notes native encrypted messages If your email account is associated with a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward or reply to messages using IBM Lotus...
Page 82: Pgp Protected Messages
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
Page 83 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 84 Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature.
Page 85 Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 86 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 87 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. On the Home screen or in a folder, click the Options icon.
Page 88: Troubleshooting: Messages
I cannot send messages Try performing the following actions: • Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 89: I Cannot File Email Messages
User Guide Messages • Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard, verify that you have received an activation message on your device from the BlackBerry®...
Page 90 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 91: Email Message Filters Are Not Working Correctly
Email message filters, 53 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 92 User Guide Messages For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related topics Feature availability, 9...
Page 93: Files And Attachments
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organisation's network, you can preview files from your organisation's network and save the files to your device or attach them directly to email messages without downloading them.
Page 94 Locate a file saved on your organisation's network, 92 Locate a file saved on your organisation's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 95: Managing Files And Attachments
Send a file as an attachment, 93 Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 96: Rename A File
User Guide Files and attachments View properties for a file You can view the size, author, publication date and other properties for a file. On the Home screen or in a folder, click the Media icon or Files icon. 2. Navigate to a file. 3.
Page 97: Documents
Documents Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. When the "Password protected document" message appears, press the Escape key.
Page 98 User Guide Files and attachments 4. Press the Enter key. View the content of a cell In a spreadsheet, click a spreadsheet cell. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet.
Page 99: Media Files
User Guide Files and attachments Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. In a multi-page .tif file, press the Menu key.
Page 100: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 101: Troubleshooting: Attachments
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 102: Media
User Guide Media Media Audio and video files Play a media file On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 118 Transfer a file between your device and your computer in mass storage mode or MTP, 119...
Page 103: Shuffle Songs
User Guide Media Fast-forward or rewind a media file Click the progress bar when playing a media file. 2. Slide your finger to the right or left. 3. Click the progress bar. Pause a media file When playing a song, video or voice note, click the pause icon. To resume playing the song, video or voice note, click the play icon.
Page 104: Adjust The Volume
Media Adjust the volume • To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right-hand side of your device. •...
Page 105: Display Closed Captions In Videos
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device or media card. You create an automatic playlist by specifying criteria for artists, albums or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the automatic playlist.
Page 106 User Guide Media Create a standard playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Standard Playlist. 6. Type a name for the playlist. 7. Press the Menu key. 8.
Page 107 User Guide Media 10. Click Save. Related topics Shuffle songs, 101 Delete a song from a playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click a standard playlist. 5. Highlight a song. 6.
Page 108: Video Camera
Related topics Delete a media file or folder., 113 Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry®...
Page 109: Change The Location For Storing Videos
User Guide Media 6. Press the Menu key. 7. Click Save. Apply a colour effect to videos You can apply a sepia or black-and-white colour effect to videos that you record. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3.
Page 110: Camera
User Guide Media Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture On the Home screen, click the Camera icon.
Page 111: Change The Autofocus Setting
User Guide Media 5. Press the Menu key. 6. Click Save. Related topics Move a media file, 112 Change the location for storing videos, 107 Change options to compensate for different light conditions in pictures You can change the default flash setting, if available, and white balance of the pictures that you take. On the Home screen, click the Camera icon.
Page 112: Pictures
Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in an MMS message or highlight a picture on a web page.
Page 113: Use A Picture As Your Device Wallpaper
User Guide Media Use a picture as your device wallpaper On the Home screen, click the Media icon. 2. Click Pictures. 3. Browse to a picture. 4. Click Set As Wallpaper. View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. On the Home screen, click the Media icon.
Page 114: Managing Media Files
Rename a playlist, 105 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Pictures icon.
Page 115: View Properties For A Media File
User Guide Media 3. Click Explore. 4. Navigate to a folder that contains media files. 5. Highlight a media file. 6. Press the Menu key. 7. Click Move. 8. Navigate to the new location. 9. Click a folder. 10. Click Move Here. Related topics Change the location for storing pictures, 108 Change the location for storing videos, 107...
Page 116: Memory And Media Cards
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. Depending on your device model, you may not be able to format your device memory.
Page 117: About Compression
3. Do one of the following actions: • To use mass storage mode to transfer files between your BlackBerry device and computer, set the Mass Storage Mode Support field to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
Page 118: About File Encryption
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 119: Transferring And Downloading Media Files
BlackBerry® Desktop Manager. For more information about using the media manager tool, see the help in the Roxio® Media Manager. For more information about using BlackBerry® Media Sync, see the help in BlackBerry Media Sync.
Page 120: Transfer A File Between Your Device And Your Computer Using The Roxio Media Manager
To perform this task, mass storage mode must be turned on. Using BlackBerry® Media Sync, you can synchronise specific iTunes playlists and Windows Media® Player playlists to your BlackBerry device or a random selection of your songs that are not in a playlist.
Page 121: Save A Media File From A Web Page
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry device and your computer, or your device memory and computer.
Page 122: Download A File Or An Attachment
4. Click Save. Download a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 123: Media Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again. •...
Page 124: Troubleshooting: Media
Try one of the following actions: • If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode or MTP.
Page 125: Some Pictures That I Take Are Blurry
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Page 126: Browser
3. Press the Enter key. Search the Internet To perform this task, your email account must use the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 127 For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 128: Viewing, Copying And Forwarding Addresses
User Guide Browser Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On a web page, press the Menu key. 2. Click Close. Viewing, copying and forwarding addresses View the address for a web page On a web page, press the Menu key.
Page 129: Browser Bookmarks
User Guide Browser 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a web page On a web page, click a media file.
Page 130 For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On a web page, press the Menu key.
Page 131 User Guide Browser 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark. Add a bookmark folder for web pages On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4. Highlight a bookmark folder. 5.
Page 132: Web Feeds
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 133: Browser Options
User Guide Browser 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. •...
Page 134: Change Javascript Options
User Guide Browser 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. On the Home screen, click the Browser icon.
Page 135: Change Display Options For Web Pages
6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
Page 136 You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ringtones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 137: Browser Security
Gears is an extension to the browser application that provides a richer browsing experience. Gears can store information on your BlackBerry® device or media card that you entered into a web site for use during subsequent visits to the web site. Gears can also help web sites provide customised content to you if you choose to share your location with that web site.
Page 138 About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Page 139 User Guide Browser Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
Page 140: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, share quotes or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 141: Troubleshooting: Browser
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
Page 142: Date, Time And Alarm
13. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. On the Home screen or in the Applications folder, click the Clock icon.
Page 143: Change What Appears On The Display When Your Device Is Charging
User Guide Date, time and alarm Change what appears on the display when your device is charging On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Options. 4. Change the When Charging field. 5.
Page 144: Set Options For Bedside Clock Mode
User Guide Date, time and alarm Related topics Set options for bedside clock mode, 142 Set options for bedside clock mode On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: •...
Page 145: Use The Stopwatch
User Guide Date, time and alarm 3. Click Options. 4. In the Alarm section, change the Alarm Tune, Snooze Time, Volume and Vibration fields. 5. Press the Menu key. 6. Click Save. Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 146: Troubleshooting: Date, Time And Alarm
(such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able to update your time zone data. For more information, contact...
Page 147: Personal Organiser
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronise custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronising custom contact list fields, see the BlackBerry Desktop Software Online Help.
Page 148: Delete A Contact
4. Click Delete. Search for contacts in your organisation's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Contacts icon.
Page 149: Customising Contacts
Your BlackBerry® device bases the volume for custom ringtones on the volume that you set in the active notification profile. Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts.
Page 150: Mailing Lists
9. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.
Page 151 User Guide Personal organiser Create a mailing list On the Home screen, click the Contacts icon. 2. Press the Menu key. 3. Click New Group. 4. Type a name for the mailing list. 5. Press the Menu key. 6. Click Add Member. 7.
Page 152: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 153 You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 154: Calendar
User Guide Personal organiser Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 155: Schedule A Meeting
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 156: Check Spelling
Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen, click the Calendar icon.
Page 157: Respond To A Meeting Invitation
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organisation.
Page 158 Delegate a meeting invitation, 156 Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organiser has turned off meeting delegation.
Page 159: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 160: Calendar Options
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device. On the Home screen, click the Calendar icon.
Page 161 User Guide Personal organiser 4. Click General Options. 5. Change the Default Reminder field. 6. Press the Menu key. 7. Click Save. Related topics Turn off your device, 245 Change the snooze time for reminders, 159 Change the start and end time for days On the Home screen, click the Calendar icon.
Page 162 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Keep Appointments field. 6. Press the Menu key. 7. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
Page 163: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 164 Some characters in calendar entries do not appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 165: Tasks
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organiser is not using a BlackBerry® device that supports the Join Now feature or if the meeting organiser did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialling options so that you can enter the conference call using the Join Now option.
Page 166: Hide Completed Tasks
User Guide Personal organiser Change a task On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the Menu key. 4. Click Open. 5. Change the task information. 6. Press the Menu key. 7.
Page 167: Task List Options
User Guide Personal organiser Delete a task On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the Menu key. 4. Click Delete. Task list options Sort contacts or tasks On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. 2.
Page 168: Memos
On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo On the Home screen or in the Applications folder, click the MemoPad icon.
Page 169: Memo List Options
On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Page 170: Categorising Contacts, Tasks Or Memos
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronises with the task in Lotus Notes.
Page 171: Calculator
Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
Page 172: Ring Tones, Sounds, And Alerts
About ring tones, sounds and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only and All Alerts Off.
Page 173: Change A Sound Profile
User Guide Ring tones, sounds, and alerts Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. On the Home screen, click the Sounds icon.
Page 174: Assign Ring Tones And Alerts To A Contact
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 175: Led Notification
User Guide Ring tones, sounds, and alerts LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colours to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 176: Troubleshooting: Ringtones, Sounds And Alerts
My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.
Page 177: Typing
Press the letter key that appears below the symbol. 2. Perform one of the following actions: • If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. To see more symbols, press the Symbol key again. Click a symbol.
Page 178: Typing Input Methods
SureType technology and multi-tap input methods About typing using different keyboard styles When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device.
Page 179: Type Text Using Suretype Technology
About SureType technology and multi-tap You can type on your BlackBerry® device using the SureType® input method or multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialling experience.
Page 180: Typing Options
5. Click Save. Change the default keyboard for portrait view You can set your BlackBerry® device to use the SureType® keyboard, multi-tap keyboard or full keyboard by default when you use your device in portrait view. In the device options, click Screen/Keyboard.
Page 181: Spelling Checker
• To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Press the Menu key 3.
Page 182: Change Options For Checking Spelling
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognise, spelling suggestions appear in bold in the list that appears when you type.
Page 183: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognises the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 184: Autotext
7. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognises contacts when you type them. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input.
Page 185 Typing Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 186: Typing Shortcuts
To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. • To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger.
Page 187: I Cannot Check Spelling
User Guide Typing I cannot check spelling You can only check the spelling of text that you type. You can check spelling in English, German, Spanish, French, Dutch, Italian, Portuguese, Arabic, Danish, Greek, Norwegian, Russian, Swedish, Turkish, Afrikaans, Catalan, Czech and Hungarian.
Page 188: Language
Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Page 189: Change The Display Options For Contacts
For more information, contact your wireless service provider or administrator. Change the language for voice commands To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 190: Display And Keyboard
User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen or in a folder, click the Options icon. 2.
Page 191: Set Owner Information
4. Press the Menu key. 5. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. On the Home screen or in a folder, click the Options icon. 2. Click Owner.
Page 192 User Guide Display and keyboard You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customise the appearance of folders that you create and move application icons into folders and out of folders. Add an application folder On the Home screen, press the Menu key.
Page 193: Keyboard
3. Set the LED Coverage Indicator field to On. 4. Press the Menu key. 5. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification, set the LED Coverage Indicator field to Off. Keyboard Turn on key tones On the Home screen or in a folder, click the Options icon.
Page 194: Themes
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 195: Troubleshooting: Display
Troubleshooting: Display My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the screen or press a key.
Page 196: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 197: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. On the Home screen, click the Messages icon. 2. Highlight a message.
Page 198: View A List Of Saved Searches
User Guide Search Search for text in a message, in a file or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment or on a web page, press the Menu key. 2.
Page 199: Organiser Data
To stop a search, press the Escape key. Search for contacts in your organisation's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 200: Synchronisation
If wireless data synchronisation or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronisation tool of the BlackBerry® Desktop Manager to synchronise your organiser data and email messages. For more information, see the Help in the BlackBerry Desktop Manager.
Page 201: Prerequisites: Synchronising Organiser Data Over The Wireless Network
To stop synchronising organiser data over the wireless network, change the Wireless Synchronization field to No. About synchronisation conflicts A synchronisation conflict occurs when you change the same email message or organiser data item on your BlackBerry® device and in the email application on your computer.
Page 202: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organiser data, fonts, saved searches and browser bookmarks using the back-up and restore tool of the BlackBerry®...
Page 203: Prerequisites: Restoring Data Over The Wireless Network
Delete device data, third-party applications or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 204: Troubleshooting: Synchronisation
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.
Page 205 You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 206: Bluetooth Technology
(a typical range is approximately 10 metres). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 207: Connect To A Paired Bluetooth-Enabled Device
Connect to a paired Bluetooth-enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are within range.
Page 208 7. Press the Menu key. 8. Click Save. Delete a paired Bluetooth-enabled device To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options.
Page 209: Bluetooth Technology Options
SIM Access: If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
Page 210: Restrict Outgoing Calls
6. Press the Menu key. 7. Click Save. Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options.
Page 211 User Guide Bluetooth technology 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options. 3. Press the Menu key. 4. Click Options. 5. Change the LED Connection Indicator field to Off. 6.
Page 212: Troubleshooting: Bluetooth Technology
7. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. On the Home screen, click the Manage Connections icon.
Page 213 Bluetooth technology • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. In particular, many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit.
Page 214: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 215: Prevent Others From Tracking Your Location
6. Click Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator. On the Home screen or in a folder, click the Options icon.
Page 216: Maps
• To specify a location for a contact, type the contact name in the Enter (or Select) Start Location field. • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
Page 217 • To view a location for a contact, type the contact name in the Find field. • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
Page 218: Navigation
9. Click Lookup Address. Show or hide a layer on a map You can set your BlackBerry® device to display routes and locations that you have viewed recently on a map, as well as routes and locations that you have bookmarked.
Page 219: Maps Bookmarks
User Guide Maps Pan a map On a map, slide your finger in any direction. Maps bookmarks Add a bookmark for a location or route On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3.
Page 220: Map Options
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On a map, press the Menu key.
Page 221 User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. On a map, press the Menu key. 2.
Page 222: Troubleshooting: Maps
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 223: Applications
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Page 224: Close An Application So That It Is Not Running
Using an existing PayPal® account, you can buy and download items over the wireless network to your device. Items that you buy are stored in BlackBerry App World on the My World screen. To download BlackBerry App World, visit www.blackberryappworld.com.
Page 225: About Social Networking Applications
About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status and more.
Page 226: Delete A Third-Party Application
Legal notice, 311 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
Page 227: Troubleshooting: Applications
A third-party application is not working as expected If you are trying to use a third-party application that was not designed for BlackBerry® devices with a touch screen, you can turn on compatibility mode to allow the application to work on your device. When you use an application in compatibility mode, you must use your device in portrait view.
Page 228: Blackberry Device Software
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress. During the update, your device might reset or display a white screen momentarily - this is expected.
Page 229: Return To The Previous Version Of The Blackberry Device Software
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, the previous version of the software might be stored on your BlackBerry device for up to 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
Page 230: Update The Blackberry Device Software From A Web Site
BlackBerry Device Software The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
Page 231 My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
Page 232: Wireless Network Coverage
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
Page 233: Wireless Networks That Your Device Connects To
User Guide Wireless network coverage Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry® Storm2™ 9550 smartphone •...
Page 234: Check The Status Of Network Connections And Services
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Page 235: About Wireless Coverage Indicators
If your device includes Wi-Fi® support, a dimmed Wi-Fi logo with a network name displayed at the top of the screen indicates that your device is connected to a Wi-Fi network but does not have access to BlackBerry services such as email messaging and Internet browsing over the Wi- Fi connection.
Page 236: Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are travelling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 237: Troubleshooting: Wireless Network Coverage
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
Page 238 I cannot synchronise a certificate Check that the certificate synchronisation tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronisation tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
Page 239: Wi-Fi Technology
About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry® device uses the Wi-Fi network instead of the mobile network to send and receive email messages, visit web pages and so on.
Page 240: Connect To A Wi-Fi Network Using The Push Button Setup Method
User Guide Wi-Fi technology 5. When you are prompted to save a profile for the Wi-Fi network, click Next so that your BlackBerry device connects to the Wi-Fi network automatically next time. 6. On the Wi-Fi Set-up Complete screen, do any of the following: •...
Page 241: About Wi-Fi Profiles
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options. About Wi-Fi profiles When you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that your BlackBerry® device connects to the Wi-Fi network automatically next time.
Page 242: Prevent Your Device From Connecting To A Wi-Fi Network
4. Press the Menu key. 5. Click Disable. To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click Enable. Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually If a known hotspot requires you to log in manually or if you have saved a Wi-Fi®...
Page 243 If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate:...
Page 244 If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi- Fi® network. IP Address: Type the IP address for your device.
Page 245: Uma Connection Settings
Set your device to connect to a specific Wi-Fi network By default, your BlackBerry® device regularly scans for Wi-Fi® networks and automatically connects to the network that has the highest priority in the Saved Wi-Fi Profiles list. You can choose to scan for and connect to only one of your saved Wi-Fi networks.
Page 246: Wi-Fi Technology Troubleshooting
• Check that the connection options in the Wi-Fi setup application are correct. If you have already checked these options, check that the advanced connection options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
Page 247: Power, Battery And Memory
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power/Lock key on the upper left of your device.
Page 248: Format The Device Memory Or A Media Card
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. Depending on your device model, you may not be able to format your device memory.
Page 249: The Application Memory On My Device Is Low
The application memory on my device is low When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.
Page 250: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 251: Change A Sim Card Contact
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
Page 252: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type in the PIN.
Page 253: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 254: Lock The Keyboard
Delete device data, third-party applications or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 255: Password Keeper
Security If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Page 256 User Guide Security View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3.
Page 257: Encryption
About encrypting data in the device memory When encryption for the device memory is turned on, your BlackBerry® device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 258 About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 259: About Encryption Keys
Security Set encryption strength If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. On the Home screen or in a folder, click the Options icon.
Page 260: Memory Cleaning
4. Click Memory Cleaning. 5. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean...
Page 261: Certificates
User Guide Security • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 6. Press the Menu key. 7. Click Save. Delete sensitive application data from the temporary device memory On the Home screen or in a folder, click the Options icon.
Page 262 When you enrol with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profiles show the status of the certificate. If the certificate is scheduled to expire soon, you can re-enrol with the certificate authority profile to receive an updated certificate.
Page 263 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device) or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 264: Delete A Certificate
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 265: Certificate Status
Status indicators for certificates and certificate authority profiles Status indicators for certificates The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 266 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 267: Certificate Options
User Guide Security Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organisation.
Page 268 10. Press the Menu key. 11. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen or in a folder, click the Options icon.
Page 269: Pgp Keys
User Guide Security Change how often a certificate authority profile checks certificate status Depending on your organisation, you may be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon, you can re-enrol with the certificate authority profile to receive an updated certificate. On the Home screen or in a folder, click the Options icon.
Page 270 User Guide Security Download an updated PGP key from an LDAP certificate server On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP keys. 5. Highlight a PGP® key. 6.
Page 271 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device and a chain of digital signatures to a trusted key does not exist).
Page 272 Security Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. On the Home screen or in a folder, click the Options icon.
Page 273 7. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 274 11. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder, click the Options icon.
Page 275: Certificate Servers
• Check that your organisation permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type.
Page 276: Connection Options For Ocsp And Crl Servers
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 277: Key Stores
7. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 278: Change When Your Device Deletes The Key Store Password
7. Click Save. Change the service that your device uses to download certificates Depending on your organisation, you may not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator.
Page 279: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic back-up and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 280: Smart Cards
You can use a smart card for two-factor authentication when you unlock your device, or you can use a software token for two-factor authentication when you use your device with RSA® software as a hardware token. If you have a Wi-Fi® enabled BlackBerry device, you can also use a software token for two-factor authentication when you log in to a VPN or connect to a Wi-Fi network.
Page 281: Import A Certificate From A Smart Card
About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 282 Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields.
Page 283 If you have encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.
Page 284: Software Tokens
About software tokens You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token to connect to your organisation's network using a Wi-Fi network. A software token includes a token code that your device regenerates periodically and a PIN.
Page 285 11. Click Save. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. On the Home screen or in a folder, click the Options icon.
Page 286: About Security Self-Tests
User Guide Security About security self-tests Security self-tests are designed to check that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software On the Home screen or in a folder, click the Options icon.
Page 287 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example a share price application might need to connect to the Internet to retrieve the latest share prices. You might have to set the APN that the third-party application uses for this connection.
Page 288: Turn Off A Prompt For A Third-Party Application Connection
Connection permissions for third-party applications USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device. Bluetooth: Set whether third-party applications can use Bluetooth® connections.
Page 289 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 290: Troubleshooting: Security
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 291: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 292: Diagnostic Reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 293: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 294: Wi-Fi Diagnostic Reports
Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 295 User Guide Service books and diagnostic reports 4. Click Wi-Fi Tools. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Type the contact information. 9. Press the Menu key. 10. Click Save.
Page 296: Accessibility Options
Accessibility options Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
Page 297: Use Greyscale For The Screen Display
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 298: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 299: Voice Dialling
User Guide Accessibility options Voice dialling Make a call using a voice command To perform this task with a Bluetooth®-enabled device such as a handsfree car kit or wireless headset, the paired Bluetooth-enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
Page 300: Brickbreaker
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 301: Brickbreaker Scoring
To shoot the laser or gun, click the screen. Adjust the volume • To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right-hand side of your device.
Page 302: Check The High Scores On The Brickbreaker Web Site
User Guide BrickBreaker 3. Click Send High Score. Check the high scores on the BrickBreaker web site On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the Menu key. 3. Click High Scores.
Page 303: Word Mole Game
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below or beside each other in the garden, you receive new letters which you can use to form new words.
Page 304: Single-Player Games
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right-hand side of your device.
Page 305: Multiplayer Games
User Guide Word Mole game 3. Click Resume Game. 4. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time.
Page 306: Troubleshooting: Word Mole
Troubleshooting: Word Mole I cannot connect to a multiplayer game Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are the game organiser, try resending the invitation. • If you are a game participant, try accepting the invitation again.
Page 307 User Guide Word Mole game Some words that I submit are not recognised Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Page 308: Glossary
BlackBerry-enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 309 User Guide Glossary DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunnelling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
Page 310 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 311 Glossary A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 312 User Guide Glossary teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 313: Legal Notice
WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project ( www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs...
Page 314 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright or other licences in order to avoid infringement or violation of third party rights.
Page 315 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate licence or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Page 316 BADUTE ERE, KONTRATUZ, ZUZENEKO ERANTZUKIZUNEZ EDO BIDEGABEKI (BAITA ARDURAGABEKERIA EDO BESTE ZERBAITENGATIK), BAITA KALTE HORI GERTA DAITEKEELA OHARTARAZI BADA ERE. BlackBerry® Storm2™ 9520 smartphone model number: RCP51UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
Page 317 User Guide Legal notice United Kingdom Published in Canada...

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