Vector Directory Number - Avaya Communication Manager Administrator's Manual

Screen Reference

Vector Directory Number

This screen defines vector directory numbers (VDN) for the Call Vectoring feature. A VDN is an
extension number used to access a call vector. Each VDN is mapped to one call vector.
VDNs are software extension numbers (that is, not assigned to physical equipment). A VDN is
accessed via direct dial CO trunks mapped to the VDN (incoming destination or night service
extension), DID trunks, and LDN calls. The VDN may be Night Destination for LDN.
See the Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300303, for more information.
Field descriptions for page 1
Figure 564: Vector Directory Number screen
change vdn 5000
1st/2nd/3rd Skill
Only appears when, on the System-Parameters Customer-Options screen, the Expert
Agent Selection (EAS) field is y and if, on this screen, the Meet-me Conferencing field is n.
Valid entries
1 to 999 or blank
1628 Administrator Guide for Avaya Communication Manager
VECTOR DIRECTORY NUMBER
Vector Number: 234
Attendant Vectoring: n
Meet-me Conferencing? n
Allow VDN Override? n
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
Usage
Enter the desired Skill numbers in each field.
Extension: 5000
Name:
COR: 59
TN: 1
Measured: none
1st Skill:
2nd Skill:
3rd Skill:
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