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What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
How You Can Get Warranty Service
Platinum SigmaBlade Warranty Program
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
3. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
E
5800 SigmaBlade Server NECCare Customers in the
XPRESS
continental U.S. and Canada have one phone number to use
when calling for technical support or hardware repair on the
server. Calls for initiating a repair request should be made by
calling: 1-866-269-1239. Be prepared to provide the Serial
Number to your server to NEC for quick response.
For easy reference, write down your Serial Number here:
SN:_______________________________________________
Technical support or warranty service may also be obtained by
contacting your local NEC Corporation of America authorized
service provider.
When arranging for a hardware repair, you will speak with a
trained technician. The technician will determine whether you
have a hardware or software failure and then will provide you
with the appropriate service options. If appropriate, you will
be given instructions on how to return your CRU part in a
NECAM supplied box. You may be given a reference number
that you should retain for your records.
On-site Service
If NECAM authorizes on-site service for your repair, a
qualified technician will arrive at your site within four (4)
hours from the time of dispatch. If you are located outside of
a service coverage area, travel charges will be applied.
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