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NEC Express5800/A1160 Troubleshooting Manual

Service processor
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E
5800/A1160
XPRESS
Service Processor
Troubleshooting Guide

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Summary of Contents for NEC Express5800/A1160

  • Page 1 5800/A1160 XPRESS Service Processor Troubleshooting Guide...
  • Page 2 The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, Inc. and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.

  • Page 3: Table Of Contents

    Contents Section 1 Introduction ..............1-1 1.1. Documentation Updates ..............1-1 1.2. Preparing to Restore the Service Processor ........1-1 1.2.1. Identifying the Boot Cell ..............1-1 1.2.2. Recording Partition Configuration ............1-3 1.2.3. Workstation Requirements ..............1-3 1.3. Accessing the Service Processor ............1-3 1.3.1.
  • Page 4 Eliminating Browser Startup Warnings using Remote console interface ................... 5-14 5.3.8. Configuring Alerts and the SMTP Server using Remote console interface ................... 5-15 Appendix A Related Documents and Web Resources ..A-1 Express5800/A1160 Documentation Library ........A-1 Web Resources ................. A-2...
  • Page 5 Figures Figures Figure 1-1 EXPRESSSCOPE® Monitor LCD Main Screen Layout ......1-2 Figure 1-2 Partition Setting Page .................. 1-2 Figure 2-1 Management Firmware Update Page ............2-2 Figure 2-2 Management Firmware Revision Status ............2-2 Figure 2-3 Management Firmware Updates Page ............2-3 Figure 2-4 Management Firmware Revision Status ............

  • Page 6: Using This Guide

    ENTER. File names are printed in uppercase letters. For example, AUTOEXEC.BAT. Related Documents In addition to this guide, the following system documentation is useful. NECCare™ Guide The NECCare Guide contains information about NEC’s warranty and server registration.

  • Page 7: Safety Notices

    Safety Notices Safety Notices WARNING To avoid a risk of injuries, maintenance procedures require trained technical personnel. In maintenance procedures with voltages of 42.4V peak or 60Vdc or more, take safety measures, such as wearing insulated rubber gloves. Performing work without these measures may cause electric shock.
  • Page 8 Safety Notices installing the equipment in an environment compatible with the maximum rated ambient temperature of 89.6°F. Reduced air Flow – Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised. To prevent fires, and damage to rack equipment and supply wiring, make sure that the rated load of the power branch circuit is not exceeded.
  • Page 9 WARNING Take care not to short live components with conductive tools, such as an adjustable wrench. To prevent shock, take care not to drop or leave conductive parts, such as a screw, in the server when servicing the system. Be careful when accessing a fan or rotating parts to avoid cutting your hand or fingers.

  • Page 11: Section 1 Introduction

    Section 1 Introduction This guide provides the information necessary for upgrading firmware on your Service Processor or troubleshooting software problems with your Service Processor. This guide is intended for system administrators and service representatives who are responsible for installing and administering servers. You might need to load software onto your Service Processor in one of the following situations: A management firmware upgrade becomes available.

  • Page 12: Figure 1-1 Expressscope® Monitor Lcd Main Screen Layout

    Preparing to Restore the Service Processor EXPRESSSCOPE® Monitor LCD on your cell or checking the remote console interface partition settings page for the partition the cell is in. Figure 1-1 EXPRESSSCOPE® Monitor LCD Main Screen Layout Figure 1-2 Partition Setting Page...

  • Page 13: Recording Partition Configuration

    Accessing the Service Processor 1.2.2. Recording Partition Configuration You might lose your partition configuration while troubleshooting your Service Processor, especially if you restore the Service Processor in a single-cell partition. If possible, log on to the remote console interface for your partition (see 1.3.1 Logging On to Partition Remote Console Interface) and use the save or print function of your browser to archive...

  • Page 14: Accessing Expressscope® Monitor Interface

    Accessing the Service Processor 1.3.2. Accessing EXPRESSSCOPE® Monitor Interface The EXPRESSSCOPE® Monitor interface is on the front of each cell. You must be physically present to operate the buttons and view the LCD and LEDs.

  • Page 15: Section 2 Upgrading The Service Processor

    Section 2 Upgrading the Service Processor This section provides information on how to upgrade your Service Processors to a new level. Note: You cannot reload the same level of software on to your Service Processor. 2.1. Checking Management Firmware Level using Remote console interface Check the management firmware level on the Service Processors for the partition, as follows:...

  • Page 16: Figure 2-1 Management Firmware Update Page

    Checking Management Firmware Level using Remote console interface Figure 2-1 Management Firmware Update Page Click Display Current Firmware Status and Revision. A dialog box appears containing the current management firmware revision level for each cell in the partition, as shown in Figure 2-2.

  • Page 17: Obtaining Releases From The Support Site

    Obtaining Releases from the Support Site 2.2. Obtaining Releases from the Support Site If you need to install later release levels, such as management firmware or BIOS, you can obtain the desired versions from the Product Support Web Site: http://support.necam.com/servers/Enterprise/ 2.3.

  • Page 18: Figure 2-4 Management Firmware Revision Status

    Updating Management Firmware using Remote console interface member cell of the partition that is AC powered on. The update takes several minutes to complete. Initially, a dialog box is displayed saying that the update is in progress. When the update finishes, all cells should have the same firmware level. Each Service Processor performs a reset action, and the connection to the remote console interface is lost.

  • Page 19: Section 3 Troubleshooting The Service Processor

    Section 3 Troubleshooting the Service Processor This section provides information on how to troubleshoot problems with your Service Processor. 3.1. Possible Problem Symptoms for the Service Processor If your Service Processor displays one of the following problems, you can try to troubleshoot the problem.

  • Page 20: Verifying Network Access To Your System

    Loss of Communication With Partition Remote console interface ping Partition MLAN IP address If you can successfully ping your Service Processor, it is possible that your Service Processor is temporarily busy; try remotely accessing the remote console interface for your partition again later. If you cannot successfully ping your Service Processor, continue with the following troubleshooting procedures.

  • Page 21: Verifying Partition Network Settings

    Loss of Communication With Partition Remote console interface See the Hardware Installation Guide or Service Guide for cabling details. If you are using a network hub for the network connections surrounding your system, reset or reboot the network hub to attempt to clear any possible network problems. If none of the previous steps resolve your communication problem with your Service Processor, continue with 3.2.3 Verifying Partition Network Settings...

  • Page 22: Rebooting The Service Processor

    Loss of Communication With Partition Remote console interface If the IP address is 0.0.0.0 and DHCP is disabled Locate the static IP address that was assigned to the partition (see initial installation documentation) and set this IP address. (Refer to 5.3.1 Configuring Network Settings or the User’s Guide.) Then use the...

  • Page 23: Cell Is Not Responding

    Cell Is Not Responding configuring most of the settings on the Service Processor, possibly including settings configured in the factory or before or during installation. The partition must be DC powered down before you restore the associated Service Processors to default settings. Only restore one Service Processor at a time; do not restore multiple Service Processors simultaneously.

  • Page 24: Checking Cell Interconnect Cable Connections

    Error Messages Displayed on EXPRESSSCOPE® Monitor LCD LEDs left of the reset button blink quickly. Then, after about 10 seconds, the green LED blinks slowly, indicating that the Service Processor is rebooted. Normal operations can resume when you can access the partition remote console interface, usually after another 30 seconds.

  • Page 25: Message: "Id Indeterminate

    Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3.4.1. Message: “ID Indeterminate” This message indicates that the cell interconnect cables for your system are not connected correctly. Solution: Connect your cell interconnect cables according to cabling details in the Hardware Installation Guide or the Service Guide. 3.4.2.

  • Page 26: Message: "Segment Conflict

    Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3.4.3. Message: “Segment Conflict” This message indicates that IP addresses for your partition and cell are not on the same segment. Your system requires that the IP address for the partition be on the same segment as the IP address for the cell.

  • Page 27: Message: "Segment Down

    Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3.4.4. Message: “Segment Down” This message indicates that the partition or cell has not obtained an IP address. Solution: This is often a transient state. However, if the error message is displayed for more than a minute, perform the following troubleshooting steps: On the main menu of the EXPRESSSCOPE®...

  • Page 28: Message: "Switch Error

    Error Messages Displayed on EXPRESSSCOPE® Monitor LCD Ensure that a DHCP server is accessible, and wait for an address to free up or contact your network administrator to request addresses. (The DHCP server may have temporarily run out of addresses for the network segment your system is on and is waiting to reclaim unused addresses, or, if your system was repartitioned recently, it may be still acquiring an address.) If no DHCP server is accessible, disable DHCP addressing and use static...

  • Page 29: Section 4 Restoring The Service Processor

    Section 4 Restoring the Service Processor This section provides information on how to restore your Service Processor. After restoring your Service Processor, continue to Section 5 Configuring the Service Processor After Restoring to reconfigure your Service Processor. 4.1. Before Restoring to Default Settings If you can access the partition remote console interface you are troubleshooting, update the management firmware level on the associated Service Processor to see if problems can be resolved with more recent firmware.
  • Page 30 Restoring Service Processor to Default Settings Caution Restoring cell default settings is a drastic measure that requires configuring most of the settings on the Service Processor, possibly including settings done in the factory or before or during installation. Restoring default settings can have the following effects, depending on whether you restore defaults on a boot cell, a non-boot cell, or all cells in the system: Imposition of the following IP address settings: Cell: 172.26.1.cell#...

  • Page 31: Restoring The Default Settings

    Restoring Service Processor to Default Settings 4.2.2. Restoring the Default Settings Ensure that the partition is DC powered down. Record the partition network settings: On the main menu on the EXPRESSSCOPE® Monitor LCD, use the navigation buttons to select Partition, and then press OK. On the partition menu, use the navigation buttons to select Network, and then press OK.

  • Page 32: Section 5 Configuring The Service Processor After Restoring

    Configuring After Updating Management Firmware Section 5 Configuring the Service Processor After Restoring This section provides information for reconfiguring your Service Processor after it is restored. 5.1. Configuring After Updating Management Firmware If you updated the management firmware on your Service Processor, you do not need to configure because your network and customer data is persistent.

  • Page 33: Reconfiguring Service Processor On A Boot Cell

    Configuring After Restoring Default Settings 5.3.1 Configuring Network Settings. Use remote console interface for your system to resolve any inconsistencies you notice on the partitioning page. 5.3.2 Resolving Partitioning Inconsistencies. Use remote console interface for your partition or cell to load Secure Socket Layer (SSL) certificates onto your Service Processor so as to eliminate browser startup warnings.

  • Page 34: Configuration Procedures

    Configuration Procedures 5.3.1 Configuring Network Settings. Use remote console interface to move the cell that your restored Service Processor is in back into the partition. 5.3.4 Moving Cells to Other Partitions. Use remote console interface for your partition to verify partition settings, including customer data details for Call Home packets.

  • Page 35: Figure 5-1 Settings Reserved

    Configuration Procedures You can update network settings in response to changes in your site configuration, unless a DHCP server is enabled and IP addresses are assigned automatically. To update settings Open the desired partition or cell menu. Navigate to Network and press OK. The network menu for the partition or cell opens.

  • Page 36: Figure 5-2 Expanded Network Menu

    Configuration Procedures Figure 5-2 Expanded Network Menu Navigate to the desired command, such as one of the following, press OK, and follow the instructions related to the command. Set IP Addr, to change the IP address Note: First be sure that DHCP is off. Revert Changes, to exit the menu without making changes Note: If the menu times out, changes are reverted by default.

  • Page 37: Figure 5-3 Setting Ip Address Value

    Configuration Procedures Updating Network Values When you submit a command to update a network value, the current value appears on the EXPRESSSCOPE® Monitor LCD with a blinking cursor under one digit (refer to Figure 5-3). Figure 5-3 Setting IP Address Value Use the left and right navigation arrows to move the cursor to the desired digit.

  • Page 38: Resolving Partitioning Inconsistencies

    Configuration Procedures Navigate to Apply New IP Addr and press OK. Changes are applied and the display returns to the network menu. 5.3.2. Resolving Partitioning Inconsistencies Navigate to the partitioning page of the remote console interface for the system and use it to resolve any inconsistencies amongst the cells in your partition.

  • Page 39: Moving Cells To Other Partitions

    Configuration Procedures settings. To create a new partition Navigate to the partitioning page of the remote console interface for the system. Click Create new partition. Select the boot cell from the list. Type the partition name, which can have up to 16 characters including letters, numbers, and spaces.

  • Page 40: Specifying Partition Settings

    Configuration Procedures partition; or click Cancel to skip updating the firmware level, and the cell is not added to the partition. Repeat steps 2 through 5 until the partition contains all desired cells and each cell is a member of one partition. 5.3.5.

  • Page 41: Adding User Credentials Using Remote Console Interface

    Configuration Procedures code (as identified in the ISO 3166 standard) Contact name Contact telephone number (in international format), console phone, and remote phone (the latter two are not required) Contact e-mail address (not required) Department and special handling instructions (neither are required) Click Submit.

  • Page 42: Eliminating Browser Startup Warnings Using Remote Console Interface

    Configuration Procedures The add new user page appears, as shown in Figure 5-7. Figure 5-7 User Management Add New User Page Type the user ID and password. Confirm the password by retyping it. Select the network privilege for the user (currently, only Administrator is valid). Click Add.

  • Page 43: Configuring Alerts And The Smtp Server Using Remote Console Interface

    Configuration Procedures used. To eliminate all browser startup warnings, use custom SSL certificates for each partition and cell Web interface, as follows: Navigate to the SSL certificate page of the of the partition remote console interface or cell. For New X509 Certificate in PEM format, browse to the location of the file containing the desired signed certificate.

  • Page 44: Figure 5-8 Smtp Page

    Configuration Procedures Figure 5-8 SMTP Page Type the IP address of the SMTP server. The IP address of the SMTP server must be accessible from the public MLAN to enable management firmware to send e-mail alerts. Click Submit. A confirmation dialog box appears. Click OK.

  • Page 45: Figure 5-9 Alert Management Page

    Configuration Procedures A confirmation dialog box appears. Click OK. If you want to return to the Alert Management page without changing the IP address, click Cancel on the SMTP server address page. Configuring Alert Notifications using Remote console interface You can configure up to 13 destinations for alert notifications using the following procedure: Navigate to the alert management page on the partition remote console interface, as shown in...

  • Page 46: Figure 5-10 Alert Management - Modify Email

    Configuration Procedures The Alert Management - Modify page appears, as shown in Figure 5-10 Figure 5-11. Figure 5-10 Alert Management - Modify Email 5-18...

  • Page 47: Figure 5-11 Alert Management - Modify Snmp Trap

    Configuration Procedures Figure 5-11 Alert Management - Modify SNMP Trap Alternatively, click Cancel to return to the Alert Management page without modifying the alert definition and skip the rest of this procedure. Select SNMP Trap or Email from the Alert Type list. Select the minimum severity level from the Event Severity list.
  • Page 48 Configuration Procedures 10. Select the alert destination and click Send Test Alert to check the validity of the configured destination. 5-20...

  • Page 49: Appendix A Related Documents And Web Resources

    Related Documents and Web Resources This appendix lists documents and Web resources that provide additional information about Express5800/A1160 systems. A.1 Express5800/A1160 Documentation Library The documentation library for Express5800/A1160 systems includes the following categories and documents: Planning for Server Arrival Express5800/A1160 System Planning Guide...

  • Page 50: Web Resources

    Web Resources A.2 Web Resources Visit the following Web sites for information about your system. Products and Services (www.necam.com/products/) This is the home page for products and services NECAM is offering. Product Support (support.necam.com/Servers/Enterprise/) This is the home page for customer support. You can find many support resources through this page as well as information about who to contact for further support if needed.
  • Page 51 Customers of the product may vary. Therefore, the suitability of a product for a specific purpose or application must be determined by the Customer and is not warranted by NEC Corporation of America. For more information, telephone 1-866-269-1239...
  • Page 52 456-01807-000...

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