Octel 200 Installation And Maintenance Manual

Message servers; serenade 2.0 and serenade 3.0

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Installation and Maintenance

Octel 200 and Octel 300

Message Servers

Installation and Maintenance Manual

Serenade 2.0 and Serenade 3.0

July 1998

Lucent Technologies

Octel Messaging Division

1001 Murphy Ranch Road

Milpitas, CA 95035-7912 USA

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Page 1 Installation and Maintenance Octel 200 and Octel 300 Message Servers Installation and Maintenance Manual Serenade 2.0 and Serenade 3.0 July 1998 Lucent Technologies Octel Messaging Division 1001 Murphy Ranch Road Milpitas, CA 95035-7912 USA...
Page 2 Octel Communications Corporation, a subsidiary of Lucent Technologies. All other trademarks belong to their respective owners. This 3-volume Installation and Maintenance Manual supports the Octel 200 and Octel 300. Part Number PB60014–01 July 1998...
Page 3: Compliance Statements
COMPLIANCE STATEMENTS FCC PART 68 NOTICE TO USERS This equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
Page 4 WARNING FCC PART 15 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Page 5 UNITED KINGDOM REQUIREMENTS INSTRUCTIONS FOR USE Introduction The Octel Overture 300 message server is a 32 to 128 port voice messaging system and the Octel Overture 200 message server is a 4 to 64 port voice messaging system. When installed at a customer’s site, the message server attaches to the extension lines of a PABX or directly to the public network via Direct Exchange Lines.
Page 6: System Parameters
Functions The Octel Overture 200 and the Octel Overture 300 message servers have the following functions. Automatically answers calls redirected on no answer or busy conditions. Interrogates the caller for any messages. Stores the message. Forwards the message as and when appropriate. When connected to a PBX, the ability to answer and transfer a call.
Page 7 Number System Parameter Name Value NET:REMOTE DELIVERY ATTEMPT LIMIT NET:REMOTE DELAY BEFORE RETRY (MINUTES) Delays in dialing strings (D character) between the PABX access code and the rest of the digits must be between 3.5 and 8 seconds. Set D character timing in System Parameter 28 — “D”...
Page 9 CANADIAN USER INFORMATION Industry Canada Certification No. 883 4105A NOTICE The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Page 10 Industrie Canada: Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du Canada (ICES). AVIS: L’étiquette de L’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications.
Page 11: Table Of Contents
Octel Overture 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents Chapter 1 INSTALL Understanding the INSTALL Program ............Using INSTALL .
Page 12 Table of Contents (continued) Chapter 5 Reports Overview ................. . . Listing and Clearing Reports .
Page 13 Table of Contents (continued) Chapter 10 Digital Trunk Interface Card (DTIC) 10.1 Digital Trunk Interface Card (DTIC) Overview ........... 10-1 10.2 How to Configure the DTIC...
Page 15: Hardware
Octel Overture 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents Figures Chapter 1 INSTALL Order of Questions and Associated Tables in the INSTALL Program ....... . Chapter 2 Hardware Octel Overture 200 Cabinet Shelf Structure, From the Front .
Page 16 Table of Contents Figures (continued) Chapter 8 System Errors and Traffic Pegs Traffic Peg Count Table ..............8-57 Chapter 9 Hardware Replacement Shelf Structure in the Octel Overture 200...
Page 17 Octel Overture 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents Tables Chapter 2 Hardware Octel Overture 200/300 Subsystems ............2-14 Octel Overture 200 Subsystems .
Page 18 Chapter 11 LAN Card 11-1 LED Activity on the LAN Card ..............11-5 11-2 CD and CU for LAN —...
Page 19 INTRODUCTION Do I really have to read all this? What's this manual all about, and how do I use it? Read on. The answer to the first question is no; not right now. The answer to the second question is in the pages that follow.
Page 20 VMX 5000/1000 Automatic , key telephone systems, and Centrex telephone service and key telephone systems Product Description Quick Reference Guide (QRG) Octel Overture Octel Overture 200/300 200/300 screen sample -----SYSTEM SOFTWARE RELEASE S.X.X.X (MM/DD/YY)----- DAY MM/DD HH:MM:SS YYYY NAME ID:XXXXXX S/N:XXXXX PBX:XX User entries within screens @INSTAL...
Page 21 Executing Octel Overture 200/300 commands Octel Overture Octel Overture 200/300 prompts 200/300 Thank you. Just a moment." Notes Configuration The following lists the chapters in each of the three volumes in the Installation and Maintenance Manual. Installation and Maintenance Volume Integration Volume PB60014–01 Octel Overture 200/300...
Page 22 ROLM 9751 Model 30/80 Cortelco Millenium Mitel SX-200 Digital SX-200/SX-100 Analog SX-2000 Meridian 1 AT&T APIC Integration Definity G3 System 75/Definity G1 System 85/Definity G2 Northern Telecom NPIC Integration Networking Networking Analog Networking Remote Analog Networking (Voicenet, OctelNet, and AMIS) Collocated Analog Networking Digital Networking (Remote and Domain) Network Name Confirmation...
Page 23 Chapters to Read by Job Function Now, instead of reading the System Administrator’s Manual and Installation and Maintenance Manual straight through, turn to the chapter that fits your needs, your job function, or your level of expertise with Octel Overture 200/300 message servers. Refer to the following charts. System Administrator’s Manual Service/ Sales...
Page 24 Installation and Maintenance Manual Installation & Maintenance INSTALL Hardware Preparing the Phone System Installation Reports Maintenance Commands LOG Commands System Errors and Traffic Pegs Hardware Replacement DTIC Card LAN Card Procedures Integration Networking Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 25 Chapter Description The Octel Overturet200/300 Installation and Maintenance Manual, Installation and Maintenance volume, contains information about preparing for an Octel Overture 200/300 installation, and monitoring and maintaining the Octel Overture 200/300 after installation. The following is a brief summary of each chapter within the Installation and Maintenance volume.Voice 200, Voice 300, and Voice 250-i Chapter 1 The Install chapter provides instructions about using the...
Page 26 designed to interface an Octel Overture 200/300 to E1 (European) trunks. The chapter explains how to configure, troubleshoot, and maintain the DTIC. The DTIC is applicable only to specific Octel channels in Europe and is available only through those channels. Chapter 11 This chapter describes the LAN card and includes details about hardware, LAN CARD...
Page 27: Chapter 1 Install
INSTALL Chapter Contents Understanding the INSTALL Program ............Using INSTALL .
Page 29 Octel Overture 200/300 Quick Reference Guide INSTALL Program Command Description Enter INSTALL Used to install a new Octel Overture 200/300. @INSTA Reinstall Reinstall an existing system. Clears tables and messages. @INSTA Choices for preloading tables include: ALL TABLES USER , and ables.
Page 31: Understanding The Install Program
INSTALL UNDERSTANDING THE INSTALL PROGRAM Use the INSTALL program to establish server parameters when you are installing the system. The INSTALL program displays messages and questions on the terminal. Respond to the questions by Enter using the keyboard. Press the key to enter the data after you have completed each entry (on Return some terminals, this key is marked...
Page 32 Installation and Maintenance Volume Minimum length for security codes Default mailbox security code USER MBX,EXT,COS or MBX,COS (if mbx = ext) SLOTS Card, Port, Ext, COS, Mode, Outcall, Test NETWORK ROUTES Route, Drop, Access NETWORK LOCATION Location Name, Protocol, Digital Networking NETWORK NUMBERING Location Name, Access, Additional Digits...
Page 33 INSTALL LIST Distribution List number and members. All must previously have been entered in the USER Table. (Class of Service) Only changed during UPDATE. INFORMATION TABLE Different questions are asked, depending on whether the table applies to a port or a mailbox. PORT MAILBOX SCHEDULE TABLE...
Page 34: Using Install
Installation and Maintenance Volume USING INSTALL The customer’s specific configuration needs should be determined and a configuration package completed before the installation begins. Use the configuration package to answer each question in the INSTALL program. A blank configuration package can be found at the end of the Understanding Configuration chapter in the Configuration volume.
Page 35: Exiting The Install Program
INSTALL Exiting the INSTALL Program When the program is completed, INSTALL displays the following prompts: WARNING: FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL! INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a DISKETTE? ( Y/N , empty line = N ). MM/DD HH:MM:SS YYYY...
Page 36: Auto-Increment, User Table Input Aid
Installation and Maintenance Volume + Auto-Increment, USER Table Input Aid When entering a sequence of mailboxes into the USER Table, the auto-increment input aid allows you to enter a + after the COS to automatically increment to the next sequential mailbox/extension number.
Page 37: Answering Questions In Install
INSTALL ANSWERING QUESTIONS IN INSTALL During INSTALL, refer to the customer’s completed configuration package. The configuration package supplies you with the information you need to answer the questions. After entering the INSTALL program, if this is a new installation, the message server asks whether the date and time should be set as shown.
Page 38 Installation and Maintenance Volume Enter If the telephone manufacturer is not listed, enter 0 for Other and press . If 0 for Other is selected, specific questions about the other telephone system are asked, before continuing with question 1.b). Refer to the Answering Questions About Other Telephone Systems section in this chapter, for an explanation of these questions.
Page 39 INSTALL If something goes wrong with the message server, it can call and report the problem. This can be an on- or off-premise number. Include access codes, if necessary. Enter a D for a delay after any access codes you might use. (The length of the delay is determined by System Parameter 28.) Enter an E for “expect dial tone.”...
Page 40 Installation and Maintenance Volume 1-10 If question 1. g) is configured, all new mailboxes must have a security code of the minimum length or longer. The security code entered is the value defined for System Parameter 105 — DEFAULT SECURITY CODE FOR MAILBOXES. This security code remains on each mailbox until a user logs on to the mailbox and changes it.
Page 41 INSTALL 1-11 After each mailbox is entered, a colon (:) is displayed, indicating that the next mailbox can be entered. Enter Press at the colon when you are finished entering mailboxes. The message server prompts Do you wish to add more users? Enter N.The INSTALL program goes to the next question.
Page 42 Installation and Maintenance Volume 1-12 .SLOT 1:51 Enter LSPTAB table to be referenced for this slot. 0–DEFAULT 1–ILC12_FR. 2–ILC12_GE 3–DLC16_US 4–DLC16_AU 5–DLC16_GE 6–ILC12_US 7–DLC16_FR 8–TI 9–MD110-E1 10–DLC16_UK 11–ILC12_UK 12–DLC16_90 (Empty line = 0) MOD: Should this card be: (1 – PRIMARY 2 –...
Page 43 INSTALL 1-13 Integration Card SLOT 4 :5 Enter information for each PORT. Enter as: EXTENSION NUMBER connected to each port (1–8 digits), CLASS–OF–SERVICE (0–254), ANSWER MODE (AX, CX, MX), USE PORT FOR MESSAGE WAITING AND NETWORK OUTCALLING (Y/N), TEST CHANNEL (Y/N) 1 :334,250,AX,N,N Configure Integration (1–4=Msg Waiting Link):1 Enter empty line when done.
Page 44 Installation and Maintenance Volume 1-14 NETWORK ROUTES. Enter the name for each NETWORK ROUTE, whether the route can be dropped upon reconnect to caller, and the ACCESS DIGITS to be dialed. ENTER AS: ROUTE NAME (1–6 chars), DROP (Y or N), ACCESSDIG (1–29 digits) ACCESS DIGITS may include: 0–9,*,# or any of the following: –...
Page 45 INSTALL 1-15 Is (location name) located on the same PBX as this system? (Y/N,empty line = N) Enter ROUTE NAMES for up to three ROUTE CHOICES to (location name) Enter PUBLIC NETWORK NUMBER (PNN) to call (location name) (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn. 1–12 chars, empty line = NONE Enter TIE NETWORK NUMBER (TNN) to call (location name) (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn.
Page 46 Installation and Maintenance Volume 1-16 DISTRIBUTION LISTS. Enter the LIST NUMBER. (1–16 digits). This Number must already exist as a mailbox in the USER table. Then enter each mailbox to be added to the list.(1–16 digits). If the list exists, new mailboxes will be appended to existing ones. Enter empty line when done.
Page 47 INSTALL 1-17 The Octel Overture 200/300 obtains data from the INFORMATION Tables to determine how each port and mailbox process the calls. The COS for each port and mailbox points the Octel Overture 200/300 to the SCHEDULE Table to determine which INFORMATION Table to use. When adding an INFORMATION Table, be sure to answer the first question accurately —...
Page 48 Installation and Maintenance Volume 1-18 Indexes 6, 7, 9, 10, and 18. The following five indexes are listed. PRE EXTENSION DIGITS (1–12 digits; may include: 0–9, *, #, D=DELAY, E= EXPECT–DIAL–TONE, N = NONE, empty line = NONE (When caller dials EXTENSION that is not a defined MAILBOX.) RINGS BEFORE NO ANSWER (3–20, empty line = 4 (When caller dials EXTENSION that is not a defined MAILBOX.)
Page 49 INSTALL 1-19 After index 34 is answered, the port INFORMATION Table is complete, as shown. ––– INFORMATION TABLE 254 COMPLETE ––– Enter the INFORMATION TABLE number to be added. (1–255) Enter empty line when done. Mailbox INFORMATION Table Indexes The following indexes are applicable to the mailbox INFORMATION Table. Refer to the Configuration volume, Information Table chapter, for details about each index.
Page 50 Installation and Maintenance Volume 1-20 Indexes 6 through 13. The following indexes are listed. PRE EXTENSION DIGITS (1–12 digits; may include: 0–9, *, #, D=DELAY, E= EXPECT–DIAL–TONE, N = NONE, empty line = NONE RINGS BEFORE NO ANSWER (3–20, empty line = 4 MSG WAITING RINGS (3–20, empty line = 4 TIMES TO RETRY ON BUSY...
Page 51 INSTALL 1-21 Indexes 19 and 20. If the answer to index 18 is 0, indexes 19 and 20 are not listed. When index 20 is yes, the digit string to be dialed must be configured in System Parameter 259. 19. OFFSITE DIAL SYSP DIGS (Y/N, empty line = N) 20.
Page 52 Installation and Maintenance Volume 1-22 Indexes 30 and 32. These indexes appear if Fax Mail Plus is installed. For index 30, enter the digits of the telephone number for the designated group fax delivery machine. 30.GROUP FAX NUMBER (1–32 digits, may include: 0–9, *, #, D=DELAY, E=EXPECT-DIAL-TONE, empty line = NONE ADD: Index 31.
Page 53 INSTALL 1-23 SCHEDULE TABLE. – – – SCHEDULE FOR COS 10 – – – TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1–255) Enter empty line when done. Enter applicable WEEKDAYS as: SU,MO,TU,WE,TH,FR,SA,HOL (Empty line = MO,TU,WE,TH,FR) Enter START time as: HOURS (00–23): MINUTES (00–59) (Empty line = 00:00) Enter STOP time as: HOURS (00–23): MINUTES (00–59) (Empty line = 23:59)
Page 54: Answering Questions About Other Telephone Systems
Installation and Maintenance Volume 1-24 ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS The INSTALL program asks the following questions when your telephone system manufacturer or PBX model number is not listed in question 1.a). Please answer the following questions for your telephone system: How do you TRANSFER a call to another EXTENSION? (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or F=FLASH, 1–8 chars, empty line = NONE)
Page 55 INSTALL 1-25 Some PBX systems may require a digit sequence to be dialed so that system extensions get assigned to the incoming call group. What digits, if any, should be dialed on all PORTS upon POWER–UP? (May include: 0–9,*,#, D=DELAY, E=EXPECT DIAL TONE, or F=FLASH, 1–8 chars, Empty line = E) End of telephone system specific questions.
Page 56: Exiting Before The Install Is Complete
Installation and Maintenance Volume 1-26 EXITING BEFORE THE INSTALL IS COMPLETE There are two ways that you can leave and reaccess the INSTALL program, shown in the following examples. The first example shows what to do if you make a mistake during INSTALL and, instead of correcting it, you choose to exit and start over.
Page 57: Exiting And Continuing
INSTALL 1-27 Exiting and Continuing If you start INSTALL and are interrupted, you can leave the program and continue later at the point where you left off. The following example, starting at question 1.c), shows how. What is the SYSTEM ID number? (1–6 digits). :555 How many (Overture 200/300) ports will be used? (1–8, empty line = 4) EXITING INSTALL...
Page 58 Installation and Maintenance Volume 1-28 Enter NSTA at the @ prompt. If you enter Y to reinstall the message server, the message server prompts for a password. Enter the maintenance level password. If you do not enter a password or you enter an incorrect password, the INSTALL program is aborted.
Page 59 INSTALL 1-29 Answering Y To Preload All Tables When preloading, all configuration tables are loaded. However, if a feature has not been purchased for the message server, that table is not used. @INSTA SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE–INSTALL? (Y/N, empty line = N) <<IF YES, ALL TABLES WILL BE CLEARED AND USER MESSAGES WILL BE LOST>>...
Page 60 Installation and Maintenance Volume 1-30 Answering N To Preload All Tables When you answer N, no tables are preloaded. @INSTA SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE–INSTALL? (Y/N, empty line = N) <<IF YES, ALL Tables WILL BE CLEARED AND USER MESSAGES WILL BE LOST>> PASSWORD CLEARING ALL Tables...Done.
Page 61 INSTALL 1-31 DISTRIBUTION LISTS. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete. COS. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete. INFORMATION TABLES. Table PRE–LOADED from disk. UPDATE if necessary when INSTALL is complete. SCHEDULE TABLES.
Page 63 HARDWARE Chapter Contents Hardware ................. . . Octel Overture 200/300 Cabinets .
Page 64 HARDWARE Tables Octel Overture 200/300 Subsystems ............2-14 Octel Overture 200 Subsystems .
Page 65 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications Mailboxes Up to 5,000 per cabinet With Capacity On Demand, mailboxes are purchased as required. Messages Maximum number: 60 per mailbox, configurable by COS Maximum length: 3.0 hours, configurable by COS Capacity (per cabinet) Voice Storage Up to 540 hours per cabinet.
Page 66 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications (continued) Electrical Requirements 120-Vac System 90–132 Vac Voltage Range 47–63 Hz Frequency 500 watts Maximum Power 230-Vac System Voltage Range 180–260 Vac Frequency 47–63 Hz Maximum Power 500 watts –48-Vdc System Voltage Range...
Page 67 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications (continued) Environmental Requirements (continued) Altitude –200 to 10,000 feet (–61 to 3,048 meters) Operating –200 to 40,000 feet (–61 to 12,192 meters) Nonoperating, transit –200 to 10,000 feet (–61 to 3,048 meters) Nonoperating, storage Vibration, operational at 0.1 g...
Page 68 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 200 Message Server Specifications (continued) Routine Maintenance Air Filter Cleaning At least yearly Fan Inspection At least yearly System Protection Overtemperature Shutdown <41F or >131F (<5C or >55C), automatic recovery Disk Drive Spin Down 158F (70C), circuit breaker trip, manual recovery Power Supply Shutdown Power Supply Unit Protection...
Page 69 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications Mailboxes Up to 10,000 per cabinet. With Capacity On Demand, mailboxes purchased as required Messages Maximum Number 60 per mailbox, configurable by COS Maximum Length 3.0 hours, configurable by COS Capacity (per cabinet) Voice Storage Up to 1085 hours per cabinet.
Page 70 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications (continued) Electrical Requirements 120-Vac System Voltage Range 90–132 Vac Frequency 47–63 Hz Maximum Power 1000 watts 230-Vac System Voltage Range 180–260 Vac Frequency 47–63 Hz Maximum Power 1000 watts –48-Vdc System Voltage Range...
Page 71 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications (continued) Environmental Requirements (continued) Altitude Operating –200 to 10,000 feet (–61 to 3,048 meters) Nonoperating, in transit –200 to 40,000 feet (–61 to 12,192 meters) Nonoperating, in storage –200 to 10,000 feet (–61 to 3,048 meters) Vibration, operational at 0.1 g...
Page 72 Octel Overture 200/300 Quick Reference Guide Hardware Octel Overture 300 Message Server Specifications (continued) Routine Maintenance Air Filter Cleaning At least yearly Fan Inspection At least yearly System Protection Overtemperature Shutdown <41F or >131F (<5C or >55C), automatic recovery Disk Drive Spin Down 158F (70C), circuit breaker trip, manual recovery Power Supply Shutdown Power Supply Unit Protection...
Page 73: Hardware
Hardware HARDWARE The Hardware chapter discusses the Octel Overturet 200 and Octel Overture 300 message-server architecture. Except where noted, the information is the same for both message servers. Octel Overture 200/300 Cabinets Octel Overture 200/300 cabinets are designed to allow all normal maintenance to be performed from the front.
Page 74 Installation and Maintenance Volume I/O Panel Telco connectors with 50-pins, on the I/O panel, are used to connect cables from the various Octel Overture 200/300 line interface cards (LIC), telemarketing cards (TLC), direct access cards (DAC), and integration cards to the PBX. RS-232C Connectors RS-232 connectors are used for terminal communication.
Page 75: Other Components
Hardware Shelf B Shelf B contains a slot for a Works for Serenade disk drive and three slots for system/voice disk drives. The disk drive usage by slot number is as follows: Slot Number Type of Disk Drive Installed Works for Serenade disk drive B2, B3 System/voice disk drives (data and voice storage) Voice disk drive...
Page 76: Octel Overture 200 Cabinet
Installation and Maintenance Volume CPU Slot VCU Slot Front System Terminal Port Power Switch Card Slots A1 to A7 A1 - A6: LIC, TLC, DAC, or Power Supply Unit integration car A1-A7: FAX card System Fuse A5-A7: LAN card Reload Button EntryWorks ACP Floppy Diskette card...
Page 77: Octel Overture 200 Cabinet, Inside Front View
Hardware Front Door System Terminal Port (Slot A8) (SP1 Connector) Card Slot CPU (Slot A9) ON/OFF Switch Card Slot Power Supply/ Floppy Drive Unit Reload Button Fuse Floppy Drive Floppy Signal Cable Disk Drive Assembly Figure 2-2 Octel Overture 200 Cabinet, Inside Front View PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 78 Installation and Maintenance Volume System RS 232C Terminal Connector Port (J1) Visual Mailbox (J2) Connector (J4) Alarm Port (J3) Power Cord I/O Panel Figure 2-3 Octel Overture 200 Cabinet, Rear View Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 79: Octel Overture 200 Cabinet, Inside Rear View
Hardware Fan Power Harness Connector System Terminal Port Motherboard Power Cord Receptacle Figure 2-4 Octel Overture 200 Cabinet, Inside Rear View PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 80 Installation and Maintenance Volume Octel Overture 300 Cabinet Each Octel Overture 300 message server is shipped fully assembled. The cabinet specifications are as follows: Height: 37.5 inches (95.3 cm) Width: 17.5 inches (44.5 cm) Depth: 19.5 inches (49.5 cm) Weight: 220 pounds (100 kg) maximum Clearances Front:...
Page 81 Hardware Slot Number Type of Disk Drive Installed Shelf B Reserved for future use Works for Serenade disk drive B3–B4 System/voice disk drives (data and voice storage) Load/backup device Shelf C C1–C4 Voice disk drives (voice storage only) The system/voice and voice disk drives are loaded into the slots in the following order: B3, B4, C1, C2, C3, and C4.
Page 82: Octel Overture 300 Cabinet
2-10 Installation and Maintenance Volume CPU Slot VCU Slot Front System Terminal Port Power Switch Card Slots A1 to A12 A1 - A11: LIC, TLC, DAC Power Supply or Integration Unit card A1-A12 Reload Button FAX card A10-A12 LAN card A12: EntryWorks ACP, System/Voice...
Page 83: Octel Overture 300 Cabinet, Inside Front View
Hardware 2-11 Front Door System Terminal Port (SP1 Connector) (Slot A13) Card Slot Card Slot CPU (Slot A14) ON/OFF Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Load/Backup Device (Floppy Drive) Hard Disk Drive Assembly Figure 2-6 Octel Overture 300 Cabinet, Inside Front View PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 84: Octel Overture 300 Cabinet, Rear View
2-12 Installation and Maintenance Volume Works for Serenade DAC panel Figure 2-7 Octel Overture 300 Cabinet, Rear View Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 85: Octel Overture 300 Cabinet, Inside Rear View
Hardware 2-13 System Terminal Port Cable Main Motherboard (shelf A) Main Power Harness Power Line Filter SCSI Bus Main Disk Drive Jumper Cable Power Harness Disk Drive Motherboard (shelf B) Disk Drive Fan Tray Motherboard Power Harness (shelf C) Figure 2-8 Octel Overture 300 Cabinet, Inside Rear View PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 86: Subsystem Configurations
2-14 Installation and Maintenance Volume Subsystem Configurations The following tables list each subsystem name, abbreviation, part number, and a brief description. Table 2-1 lists subsystems that are interchangeable between the Octel Overture 200 and the Octel Overture 300 message server. Table 2-2 lists subsystems for the Octel Overture 200 message server and Table 2-3 lists subsystems for the Octel Overture 300 message server.
Page 87 Hardware 2-15 Table 2-1 Octel Overture 200/300 Subsystems (continued) Subsystem Configurations Part Number Description Germany 300-6044-005 4-port, two-wire, loopstart telephone line interface card; 4 ports authorized. 300-6054-013 16-port, loopstart telephone line interface card (DLC16); 0 ports authorized. Netherlands 300-6002-009 4-port, two-wire, loopstart telephone line interface card;...
Page 88 2-16 Installation and Maintenance Volume Table 2-1 Octel Overture 200/300 Subsystems (continued) Subsystem Configurations Part Number Description Telemarketing Line Card 300-6032-003 8-port, two-wire, loopstart telephone line (TLC) interface card. Octel Overture 200/300 allows recording by the first port of a TLC only if the TLC is in slot 1.
Page 89 Hardware 2-17 Table 2-1 Octel Overture 200/300 Subsystems Subsystem Configurations Part Number Description Works for Serenade Hard Disk 740-6248-001 SCSI hard disk drive for storage of Works for Drive Serenade programs and databases. Works for Serenade Serial I/O 520-6007-001 Cable connecting the EntryWorks ACP board to Cable the Works for Serenade serial I/O panel.
Page 90: Line Interface Cards
2-18 Installation and Maintenance Volume Table 2-3 Octel Overture 300 Subsystems Subsystem Configurations Part Number Description Load/Backup Device, Floppy Disk Drive 740-6010-001 Removable media drive for system configuration backup, and software and prompt loading during an upgrade. Motherboards (MB) Backplane boards for interconnecting system Shelf A 740-6003-001 modules and system power distribution.
Page 91: Telemarketing Line Card (Tlc)
Hardware 2-19 Each LIC contains the necessary circuitry for ring detection, dial tone detection, and signal power measurement, allowing automatic gain control from 0 dB to 24 dB of gain for recording messages. The LIC contains a yellow LED for each port, which indicates port activity. In the Octel Overture 200, line cards can occupy slots A1 through A6.
Page 92: Lan Card
2-20 Installation and Maintenance Volume Fax Application Processor The fax application processor is a fax card that transmits and receives fax messages for the Fax Mail Plus feature. The fax processor contains one or two 4-channel fax daughter boards and supports up to eight simultaneous fax transactions when both daughter boards are installed.
Page 93: Voice Control Unit (Vcu)
Hardware 2-21 ROLM Integration Card (RIC) The ROLM Integration Card (RIC) is used with ROLM integrations. Refer to the Integration volume, ROLM Adaptive Integration chapter. Northern Telecom SL-1 Integration Card (SLIC) The Northern Telecom SL-1 Integration Card (SLIC) is used with Northern Telecom SL-1 and Meridian 1 integrations.
Page 94: Central Processing Unit (Cpu)
2-22 Installation and Maintenance Volume Central Processing Unit (CPU) The central processing unit (CPU) is the master control unit for the Octel Overture 200/300. The CPU controls the VCU and the optional integration cards. The CPU contains four serial I/O ports. The first serial port is shared between the internal modem and the system terminal port, which is accessed at the rear connector J1 or the front connector SP1.
Page 95 Hardware 2-23 The PSU provides regulated d.c. voltages. The voltages are shown in Table 2-4. Table 2-4 Power Supply Unit d.c. Voltages Name Nominal d.c. Voltage Function +5 V 5 volts Digital logic power +5 VC 5 volts Analog circuit power +12 VM 12 volts Fan and disk drive motor power...
Page 96: Option Control Chip (Occ)
2-24 Installation and Maintenance Volume The motherboard includes signaling for two separate SCSI buses on shelf B: the system/voice SCSI bus and the Works for Serenade SCSI bus. The system/voice SCSI bus interconnects slots B2 through B4. The Works for Serenade SCSI bus connects to slot B1. The motherboard includes an ID signal field for each slot.
Page 97: Works For Serenade Hard Disk
Hardware 2-25 Works for Serenade Hard Disk The EntryWorks hard disk is a SCSI-technology hard disk. It is used to store EntryWorks programs and databases. In the Octel Overture 200, the EntryWorks hard disk occupies slot B1. In the Octel Overture 300, the EntryWorks hard disk occupies slot B2. Octel Overture 300 Load/Backup Device The load/backup device is the floppy-disk drive, which permits online backup storage of critical message server configuration information and software.
Page 98 2-26 Installation and Maintenance Volume Disk Redundancy Hot Standby redundancy of all system software, configuration data, and prompts is automatically provided when a second system disk is installed. Hot Standby redundancy is not available when only one system disk is installed. Optional software enhancements offer redundancy for names, greetings, and messages for any message server containing two or more disk drives.
Page 99 PREPARING THE PHONE SYSTEM Chapter Contents How the Octel Overture 200/300 Works with the Phone System ........Interfaced Installations .
Page 101: Chapter 3 Preparing The Phone System
Preparing the Phone System HOW THE OCTEL OVERTURE 200/300 WORKS WITH THE PHONE SYSTEM The Octel Overturet200/300 message servers work with PBXs, Centrex, most hybrids, and some key systems. The Octel Overture 200/300 is configured with its voice ports connected to the phone system as a series of DTMF touchtone single line analog extensions (touchtone sets).
Page 102: Integrated Installations
Installation and Maintenance Volume An Octel Overture 200/300 port is in use during the entire time it takes to answer a call, dial the extension the caller entered, and connect the caller to the requested extension. The port is then free to handle another call.
Page 103: Answering Incoming Calls
Preparing the Phone System Answering Incoming Calls The Octel Overture 200/300 can answer all or a portion of a company’s incoming calls. Through the PBX programming, trunks can be directed to the Octel Overture 200/300 hunt group instead of the operator through a PBX feature.
Page 104: Acting As A Message Center
Installation and Maintenance Volume Acting as a Message Center The Octel Overture 200/300 can also be set up to answer forwarded calls and act as a message center. For example, a company with a service providerCentrex service already has a means of getting calls directly to an extension.
Page 105: Determining Necessary Changes
Preparing the Phone System DETERMINING NECESSARY CHANGES Octel suggests that you perform a survey of the existing phone system during the initial phase of the implementation process. From the descriptions of the application(s), decisions are made about how the Octel Overture 200/300 should be used. Refer to the Product Description volume, Implementation chapter, for a list of questions to ask during the survey.
Page 106: Changes To Central Office Trunking
Installation and Maintenance Volume CHANGES TO CENTRAL OFFICE TRUNKING Public Exchange (PE) changes may be needed to Add trunking capability. Change the order of trunk hunting. Create new trunk hunting groups. Add, change, or delete 800 services. Add, change, or delete DID or Centrex services. Split the hunt group (directory listed number), allowing some trunks to be directed to the console and some to Octel Overture 200/300.
Page 107: Ordering Pe Trunking Changes
Preparing the Phone System Ordering PE Trunking Changes Contact the customer about making arrangements for changes in trunking. Typically, these changes require significant lead time. The PE requires an agency letter from the customer authorizing you to act on their behalf. Figure 3-4 is a sample agency letter you may want to use.
Page 108: Phone System Configuration
Installation and Maintenance Volume PHONE SYSTEM CONFIGURATION Changes may be required to the following: The Octel Overture 200/300 port extensions Called extensions Trunks Redirection Selection Additional equipment may be required before these changes can be made. Most changes are to the PBX database.
Page 109: Called Extensions
Preparing the Phone System 6. Record the pilot number for each hunt group. Depending on the PBX type, the pilot number may be either A phantom number with no actual extension appearance The first extension of the hunt group 7. Make the hunt group number easy to enter and easy to remember, since employees use this number to access the Octel Overture 200/300.
Page 110: Trunk Selection
Installation and Maintenance Volume 3-10 Table 3-1 PBX Features to Direct Trunks to the Octel Overture 200/300 PBX Manufacturer and Model Name of Feature AT&T All but Horizon and AT&T System 25 DDC (Direct Department Calling) Horizon and AT&T System 25 DGC (Direct Group Calling) ROLM DEDICATED...
Page 111 Preparing the Phone System 3-11 The vendor may require your Overture 200/300 registration information: FCC Registration Ringer Equivalence 0.7A PBX Interface 25-pair cable Line card meets FCC Part 68 The unit meets FCC Part 15, Class A UL Registration UL1459 Dear (PBX-Vendor Name): This letter confirms the service order and tentative installation of the Overture 200/300 for our mutual customer, (company name).
Page 112: Implementing The Octel Overture 200/300 On Pbxs Without Dil Feature
Installation and Maintenance Volume 3-12 IMPLEMENTING THE OCTEL OVERTURE 200/300 ON PBXS WITHOUT DIL FEATURE You may encounter a PBX with an older feature package that does not provide the DIL feature. The PBXs most frequently encountered without DIL are AT&T Dimension PBXs with Feature Packages (FP) 2, 3, 4, 5, and 7.
Page 113: Upgrade The Pbx To A Feature Package Offering The Dil Feature
Preparing the Phone System 3-13 Upgrade the PBX to a Feature Package Offering the DIL Feature Depending on the customer’s current version, this may not be economically feasible. This is the most straightforward solution, but possibly not the most practical. Use DID Numbers Some customers may already have a block of DID numbers but do not wish to pay for DID numbers and trunks for all employees.
Page 115 INSTALLATION Chapter Contents Receiving the Equipment ..............Inspecting for Shipping Damage .
Page 116 INSTALLATION Chapter Contents (continued) Octel Overture 200/300 Hardware Installation ..........4-37 Powering Up .
Page 117 INSTALLATION Figures Octel Overture 200 Floor Plan for Installation in the US, Canada and Mexico ......Octel Overture 300 Floor Plan for Installation for the US, Canada, and Mexico .
Page 119: Chapter 4 Installation
Installation RECEIVING THE EQUIPMENT The following paragraphs provide procedures for unpacking, inspecting, inventorying, and reshipping the Octel Overturet200/300. The server is shipped in the customer-ordered configuration. All PCAs, power supplies, and disk drives are installed in the cabinet. Depending on the options ordered with the server (such as Works for Serenade or DAC), some additional assembly of the server might be required.
Page 120: Reshipping
Installation and Maintenance Volume 7. Unlock and open the front door. It is recommended that the front door be removed before moving the cabinet from the pallet. 8. Lift the cabinet straight up, until the stabilizer legs have cleared the server. Lift the server off the pallet toward the pallet opening at the front of the server.
Page 121: Moving The Equipment On-Site
Installation Moving the Equipment On-Site Before moving the server, verify the status of the new site: Is the input power ready? Is it the same as the input power required for the Octel Overture 200/300? Is the installation location ready? Are the telephone extensions ready to be hooked up? Move the Octel Overture 200/300 server in the vertical, upright position on the shipping pallet.
Page 122: Installation Requirements
Installation and Maintenance Volume INSTALLATION REQUIREMENTS Installing the Octel Overture 200/300 involves the following: Connecting PBX extensions to Octel Overture 200/300 ports Connecting power to the cabinet Installing the configuration database Updating the database for both the Octel Overture 200/300 and the PBX Dedicating trunks in the PBX to the Octel Overture 200/300 hunt or distribution group Testing Installation personnel should be familiar with the data format and change procedures of the PBX.
Page 123 Installation Table 4-1 Input Circuit Current at Nominal Operating Line Voltage Input Voltage Frequency Rated Input Current Range Range Octel Overture Octel Overture 120 Vac 50–60 Hz 10 A 240 Vac 50–60 Hz –48 Vdc 10 A 15 A In the United States, the 120-Vac wall sockets are rated at 10 amperes and use a NEMA 5–15P plug rated for 15 amperes.
Page 124 Service Access Rear access for system cabling Front access for service of field Side access not required Acceptable Environment Equipment room Office environment Maximum Heat Dissipation 1706 BTU/hr NOMINAL PLUG TYPE VOLTAGE 120 VAC NEMA 5-15P 240 VAC NEMA 6-15P Country specific Country Specific International...
Page 125 Service Access Rear access for system cabling Front access for service of field Side access not required Acceptable Environment Equipment room Office environment Maximum Heat Dissipation 3412 BTU/hr AIR EXHAUST EXHAUST TOP VIEW SIDE VIEW NOMINAL PLUG TYPE VOLTAGE 120 VAC NEMA 5-15P 240 VAC NEMA 6-15P...
Page 126 Installation and Maintenance Volume IMPORTANT SAFETY INSTRUCTIONS FOR A.C. POWERED SYSTEMS SAVE THESE INSTRUCTIONS To conform to the safety agency grounding requirements, use the power cord provided. This power cord complies with the following UL requirement: “An equipment grounding conductor that is not smaller in size than the ungrounded branch-circuit supply conductors, is to be installed as part of the circuit that supplies the product or system.
Page 127: Isolation Transformer
Installation Table 4-2 Input Power Requirements Component Power Consumption (watts) Octel Overture 200 Octel Overture 300 Base cabinet 4-port line card 8-port line card 16-port line card Fax Application Processor LAN card Voice/system disk drive Works for Serenadet disk EntryWorks ACP card The base cabinet includes VCU, CPU, floppy-disk drive, fans, and PSU.
Page 128: Uninterruptible Power Supply
Installation and Maintenance Volume 4-10 Uninterruptible Power Supply If an uninterruptible power supply (UPS) is used, depending on the configuration of the Octel Overture 200/300, a UPS must be rated up to the following: 750 VA is required for the Octel Overture 200. 1 kW (1400 VA) is required for the Octel Overture 300.
Page 129: Installation Procedure
Installation 4-11 Installation Procedure Perform the following steps to install the message server with a –48-Vdc power supply: 1. Place the Octel Overture 200/300 near the –48-Vdc power source. 2. Turn OFF the power to the d.c. power-source outlet to which the Octel Overture 200/300 will be connected.
Page 130 Installation and Maintenance Volume 4-12 Terminal Block Negative Lead Positive Lead Cover Plate Conduit Strain Relief 12 inch Diameter Conduit Ground Lead DC Inlet Box Figure 4-3 Octel Overture 200 Direct-Connect Installation Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 131 Installation 4-13 Terminal Block DC Filter Assembly Positive Lead Negative Lead Cover Ground Lead Conduit Strain Relief 1/2 inch Diameter Conduit Figure 4-4 Octel Overture 300 Direct-Connect Installation PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 132: Cabinet Requirements
Installation and Maintenance Volume 4-14 Conduit With Three Wires Terminal Block Power – Source – Rear Panel Earth Ground Ground Stud Figure 4-5 Diagram of the Field Wiring for –48-Vdc Powered Octel Overture 200 Cabinet Requirements When you install the Octel Overture 200/300, adjust the levelers until the top of the cabinet is level, and the cabinet does not rock.
Page 133: Pbx Preparation
Installation 4-15 PREPARATION Before continuing with the installation, ensure that the appropriate PBX changes have been made and tested. Instructions for preparing the PBX for the installation of the Octel Overture 200/300 are provided in the Preparing the Phone System chapter of this manual. Refer to that chapter for the following: Changing the PBX database Setting up hunt groups Directing trunks to the Octel Overture 200/300...
Page 134: Terminal Communications
Installation and Maintenance Volume 4-16 TERMINAL COMMUNICATIONS The Octel Overture 200/300 is designed to work with any ASCII send/receive serial terminal/teleprinter that meets RS-232C specifications. Terminal/Teleprinter Installation Octel recommends that the maximum distance between the terminal and the Octel Overture 200/300 is no more than 50 feet, which is the length of a standard RS-232C cable.
Page 135: Connections Between An External Modem And The Octel Overture 200/300
Installation 4-17 Table 4-4 DCE Pinouts for Cable Connections Between the RS-232C Terminal and the Octel Overture 200/300 EIA/CKT Signal Function Protective ground Transmit data (TX) Receive data (RX) Request to send (RTS) Clear to send (CTS) Signal ground Receive-line signal detector (DCD) Data terminal ready (DTR) To Terminal (DTE) Octel Overture...
Page 136 Installation and Maintenance Volume 4-18 Table 4-5 Pinouts for External Modem Connections Modem Octel Overture Octel Overture 200/300 200/300 Modem Signal Name/Function Number Pin Number Name/Function Transmit data Receive data Receive data Transmit data Signal ground Signal ground RS-232C Male Connectors To modem To Octel Overture 200/300 (DCE)
Page 137: Connecting To The Internal Modem
Installation 4-19 Incorrect connection of the external modem can result in unauthorized access. Verify that the cabling and modem are installed correctly, and that the modem setup is tested. Refer to the Octel Overture Caution! 200/300 Support Note FI80048-01 for additional information.
Page 138 Installation and Maintenance Volume 4-20 3. If attribute 3 is assigned to the mailbox COS, enter the security code. 4. After the high-pitched tone, enter the code to connect to the modem (ATD). The code can vary, depending on the interface and modem manufacturer. If you do not hear a high-pitched tone, repeat steps 1 through 3.
Page 139: Pin Assignments For Message Server Cards And Ports
Installation 4-21 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS Connectors P1 through P12 use a 50-pin male telco connector with the pin arrangement shown in Figure 4-8. Figure 4-8 50-Pin Male Telco Connector Pinouts The following sections contain tables showing the pin assignments for the following: Line-interface card (LIC4, LIC8, DLC16, and ILC12) Digital trunk interface card (DTIC) Telemarketing line card (TLC)
Page 140: Four-Port Line-Interface Card, Rolm Integration Card, And Mitel Integration Card
Installation and Maintenance Volume 4-22 Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card The following pin assignments are for the four-port line-interface card (LIC4), the ROLM integration card (RIC), and the Mitel integration card (MIC), as they appear on the rear 50-pin telco connector. If an LIC is installed in slot A1, it uses 50-pin telco connector P1;...
Page 141: Eight-Port Line-Interface Card And Telemarketing Line Card
Installation 4-23 Eight-Port Line-Interface Card and Telemarketing Line Card The following pin assignments are for the eight-port line-interface card (LIC8) and the Telemarketing Line Card (TLC), as they appear on the rear 50-pin telco connector. If an LIC or TLC is installed in slot A1, it uses 50-pin telco connector P1;...
Page 142 Installation and Maintenance Volume 4-24 16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern Telecom (NPIC) The following pin assignments are for the 16-port line-interface card (DLC16) and the Northern Telecom PBX integration card (NPIC) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number...
Page 143: 12-Port International Line-Interface Card
Installation 4-25 12-Port International Line-Interface Card The following pin assignments are for the 12-port international line-interface card (ILC12) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4...
Page 144: Dtic Pin Assignment
Installation and Maintenance Volume 4-26 DTIC Pin Assignment The following pin assignments are for the Digital Trunk Interface Card (DTIC) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function TXRING TXTIP TXRING TXRING RXRING RXTIP...
Page 145: Northern Telecom Sl-1 Integration Card
Installation 4-27 Northern Telecom SL-1 Integration Card The following pin assignments are for the Northern Telecom SL-1 integration card (SLIC) as they appear on the rear 50-pin telco connector. If a SLIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Page 146: At&T Integration Card (Attic)
Installation and Maintenance Volume 4-28 AT&T Integration Card (ATTIC) The following pin assignments are for the AT&T integration card (ATTIC) as they appear on the rear 50-pin telco connector. If an ATTIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Page 147: Serial Integration Card For The Meridian 1 (Sic8)
Installation 4-29 Serial Integration Card for the Meridian 1 (SIC8) The following pin assignments are for the serial integration card (SIC8) for the Meridian 1 as they appear on the rear 50-pin telco connector. If an SIC8 card is installed in slot A9, it uses 50-pin telco connector P9;...
Page 148: Apic Integration Card
Installation and Maintenance Volume 4-30 APIC Integration Card The following pin assignments are for the AT&T APIC card as they appear on the rear 50-pin telco connector. If an APIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Page 149: Sic8 I/O Panel Pinouts
Installation 4-31 SIC8 I/O Panel Pinouts The following pin assignments are on the SIC8 I/O panel for port 1 (DB 26 connector). 50-Pin Signal I/O Line Number Function TXD1 LI/O (18) RXD1 LI/O (1) RTS1 LI/O (37) CTS1 LI/O (20) DSR1 LI/O (3) DCD1...
Page 150: Direct-Access Card (Dac)
Installation and Maintenance Volume 4-32 Direct-Access Card (DAC) The following pin assignments are for the direct-access Card (DAC) as they appear on the rear 50-pin telco connector. If a DAC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Page 151: Direct-Access Card I/O Panel Dp Ext Connector
Installation 4-33 Direct-Access Card I/O Panel DP EXT Connector The following pin assignments are on the DP EXT connector for the DAC I/O panel. DP EXT is a 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function 1RING1 1TIP1 1RING2 1TIP2...
Page 152: External Alarm Port
Installation and Maintenance Volume 4-34 External Alarm Port The external alarm port uses a 9-pin DB9 female connector with the following pin arrangement: ..Front View DB9 Male Connector Use connector J3 for the Octel Overture 200. Use connector J5 for the Octel Overture 300.
Page 153: Communicating With The Message Server
Installation 4-35 COMMUNICATING WITH THE MESSAGE SERVER The Octel Overture 200/300 indicates it is ready to receive commands or other input by displaying a prompt character. The actual prompt character displayed indicates whether you are at the operating system level or within the INSTALL or UPDATE programs. The prompt characters are as follows: Prompt System Level Action...
Page 154: Remote Access
Installation and Maintenance Volume 4-36 Remote Access After the database has been installed, the Octel Overture 200/300 can be remotely accessed. Call the Octel Overture 200/300 from a Bell 103A/212A/CCITT V.22/CCITT V.22 bis compatible modem-equipped terminal. When you hear the company greeting, access the modem by entering # # # 5 , or access the modem through a modem-access mailbox, if it is used.
Page 155: Octel Overture 200/300 Hardware Installation
Installation 4-37 OCTEL OVERTURE 200/300 HARDWARE INSTALLATION The physical installation of the message server begins by connecting the printer to the Octel Overture 200/300, applying power, and observing the Octel Overture 200/300 self-test. Powering Up Connect the Octel Overture 200/300 power cord to the dedicated power circuit and turn the cabinet power switch to ON.
Page 156: Connecting The Terminal
Installation and Maintenance Volume 4-38 Table 4-6 Power Supply Output Rating and Acceptable Operating Ranges Test Point Nominal Voltage Acceptable Operating Range (Vdc) Ground . . . –5 VC –4.50 to –5.50 +5 VC 4.50 to 5.50 +12 VM 11.40 to 12.60 –12 V –10.80 to –13.20 +12 V...
Page 157 Installation 4-39 The terminal displays: – – Model 300 6004 Rev XX 12MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing COMPLETED Booting from SCSI file XBOOT.IM Image loaded Loading Image from Hard Disk Image loaded ––––––––––––– SYSTEM SOFTWARE RELEASE S.X.X.X–2 (MM/DD/YY) ––––––––––––...
Page 158: Rack Mount Installation, Octel Overture 300
Installation and Maintenance Volume 4-40 RACK MOUNT INSTALLATION, OCTEL OVERTURE 300 The Octel Overture 300 can be installed in a 19-inch rack. Figure 4-9 illustrates a rack-mount installation. OCTEL OVERTURE 300 10 mounting screws (supplied in Overture Rack Mount Kit) 2 rack mounting brackets, one each side (supplied in Overture Rack Mount Kit)
Page 159: Preinstallation
Installation 4-41 Preinstallation Determine whether the rack to be used is of a suitable size and strength to hold the Octel Overture 300. At maximum configuration, the server can weigh as much as 220 pounds and might be too heavy for some racks.
Page 160: Removal
Installation and Maintenance Volume 4-42 5. If the message server has been in service, disconnect all cables from the rear of the cabinet. Make sure to note the cable positions, because they must be reconnected exactly as they were. 6. Install the rack-mounting brackets to the front vertical flanges of the Octel Overture 300 cabinet with the screws provided, using a Phillips screwdriver.
Page 161 Installation 4-43 9. If the Octel Overture 300 is to be shipped, refer to the Receiving the Equipment, Reshipping section, in this chapter. 10. If the Octel Overture 300 is to be returned to service, install all cables at the back of the cabinet as they were before beginning this procedure.
Page 162: Software Installation
Installation and Maintenance Volume 4-44 SOFTWARE INSTALLATION System parameters and customer-provided information are entered in the message-server memory through a terminal and a two-part configuration program. Use the INSTALL program to enter information for new installations; use the UPDATE program for verification and to change the configuration database.
Page 163: Connecting The Phone System To The Octel Overture 200/300
Installation 4-45 4.10 CONNECTING THE PHONE SYSTEM TO THE OCTEL OVERTURE 200/300 After you have verified that both the message server and the PBX are configured correctly, you must connect the Octel Overture 200/300 to the PBX. Connection Overview The Octel Overture 200/300 installation involves connecting 25-pair cables from the rear of the Octel Overture 200/300 to a 66M4-4W connector block, which is mounted on a backboard.
Page 164: Connector Blocks
Installation and Maintenance Volume 4-46 The short 50-pin cable is not included in the installation kit. Order the cable separately, one cable for each slot. Each line card installation kit, Part No. 740-6034-001, installs four line-card slots. To determine the number of line-card installation kits to order, divide the total number of line-card slots by four.
Page 165: Wiring
Installation 4-47 Column = Pair Number Jack 3 (C) Jack 1 (A) to slot 3 to slot 1 Jack 4 (D) Jack 2 (B) to slot 4 to slot 2 Figure 4-11 Connector Block Wiring In most cases, the existing wiring is not consistent in its placement of the connections. To isolate faults quickly, it is recommended that the slots be connected in numerical order, allowing for known or anticipated expansion.
Page 166 Installation and Maintenance Volume 4-48 66M4-4W 66M4-4W Octel Overture 200/300 Rear View Figure 4-12 Example of Server-to-Block Connections For maximum configuration, three connector blocks and twelve 25-pair cables are required. The actual wiring (cross-connections from the 66M4-4W connector block to the 66M block, or equivalent), can be made in any manner consistent with good telephony practices.
Page 167 Installation 4-49 Table 4-7 66M4-4W Connector Block Designators Cable Column Wire# Color Slot Port Slot Port Slot Port Slot Port WHT-BLU BLU-WHT WHT-ORG ORG-WHT WHT-GRN GRN-WHT WHT-BRN BRN-WHT WHT-SLT SLT-WHT RED-BLU BLU-RED RED-ORG ORG-RED RED-GRN GRN-RED RED-BRN BRN-RED RED-SLT TA10 TB10 TC10 TD10...
Page 168: 4.11 Octel Overture 200/300 Testing
Installation and Maintenance Volume 4-50 4.11 OCTEL OVERTURE 200/300 TESTING The Octel Overture 200/300 should always be checked for proper operation after the configuration database is installed or changes are made. In addition to the message-server test, other tests should be made before the Octel Overture 200/300 is connected.
Page 169 Installation 4-51 PBX Functional Test Verify that each Octel Overture 200/300 port extension can initiate a transfer by doing a hookswitch flash and a transfer code or just a hookswitch flash, before entering an extension number. Also, verify that you can reconnect to the caller when the extension called is not answered or busy.
Page 170 Installation and Maintenance Volume 4-52 When all Octel Overture 200/300 port extensions pass these tests, proceed by connecting the 25-pair cables to the Octel Overture 200/300 and test the message server for standard operation. The Octel Overture 200/300 must initialize each of the PBX ports. To verify that all the ports are initialized, at the @ prompt, type PS.
Page 171 Installation 4-53 3. Make sure that telephone C is busy by taking it off-hook. Enter the extension number for telephone C. 4. Did the Octel Overture 200/300 respond with the prompt “Thank you, just a moment . . .” (primary answer mode example)? Continue.
Page 172 Installation and Maintenance Volume 4-54 8. Busy out the PBX extension identified in step 6 above. 9. Continue the process from step 3 until all ports have been busied out. Testing Fail-Safe Operation The fail-safe port operation test comprises the all-ports-busy condition and the ring-no-answer condition. All Ports Busy Perform the following steps for the all-ports-busy test: 1.
Page 173 Installation 4-55 10. From telephone A, enter the hunt-group extension number or access code. 11. Does the Octel Overture 200/300 answer correctly? Continue. Determine the cause and correct before continuing. 12. Enter PS at the terminal. 13. Verify that all ports are in the IDL state and that the cancel forwarding string (System Parameter 46 —...
Page 174 Installation and Maintenance Volume 4-56 13. Repeat the procedure from step 3 for all ports, until all ports are busied out. Verify that calls can be placed through the Octel Overture 200/300 from each port. 14. From telephone A, call out and back in on a trunk dedicated to the hunt group. 15.
Page 175 Installation 4-57 6. From telephone A, call out and back in on a trunk dedicated to the hunt group. When the Octel Overture 200/300 answers, let the message server time out. 7. Does the Octel Overture 200/300 transfer the call to the intercept position? Continue.
Page 176: 4.12 Testing The Installation And Telephone Changes
Installation and Maintenance Volume 4-58 4.12 TESTING THE INSTALLATION AND TELEPHONE CHANGES Use the following checklist to help track any installation and telephone changes, as follows: Use the “See Chapter” column for reference to the appropriate chapter in the Installation and Maintenance volume for further information.
Page 177 Installation 4-59 Installation Task Person Chapter Responsible Scheduled Completed PBX Preparation Preparing the Phone System Survey telephone system (Y/N) Additional touch-tone extensions (as required) Install and label the Octel Overture 200/300 ports PBX COS changes for the Octel Overture 200/300 port extensions Forwarding Off-site calls, no call restriction Remove call waiting features...
Page 178 Installation and Maintenance Volume 4-60 Installation Task Person Chapter Responsible Scheduled Completed Pass/Fail Tests Installation Step Description Pre-operation test of message server Extension number check PBX function Call to intercept/attendant PBX Ring-no-answer extension Busy extension Hunt Group operation Fail-safe operation Trunk to the Octel Overture 200/300 operation Verifying trunks...
Page 179 REPORTS Chapter Contents Overview ................. . . Listing and Clearing Reports .
Page 181 Octel Overture 200/300 Quick Reference Guide Reports Command Additional Information List Report Shows reports that can be listed. Individual reports are shown @L R below. System Parameter 72 determines maximum lines per page for reports. Clear Report Produces a listing of reports that can be cleared. Options are: @C R 1=System Performance and Port Statistic 2=Network Traffic...
Page 182 Octel Overture 200/300 Quick Reference Guide Reports Command Additional Information Mailbox Usage Shows mailbox usage time. Usage includes logon time and access time. User Status Detail Shows status information on mailbox access and time durations associated with individual mailbox usage. Integration Calling Shows information about the type of non-integrated or integrated Statistics...
Page 183: Chapter 5 Reports
Reports OVERVIEW Reports provide statistics on the operation and usage of the Octel Overturet200/300 message server and give owners the ability to monitor various operational aspects of the Octel Overture 200/300. Reports may be accessed at any time through the system’s administration terminal. The Octel Overture 200/300 offers reports that provide both system-wide and mailbox statistics.
Page 184: Listing And Clearing Reports
Installation and Maintenance Volume LISTING AND CLEARING REPORTS Information is collected and stored in various internal tables. The information accumulates until the report is cleared. Reports can be listed without affecting the accumulated data. Once the command to clear a report is entered, the values are reset to zero and resume accumulating. Most reports show only the date they are run.
Page 185: Listing User Statistics (Selections 3 Or)
Reports Select the number of the report you wish to list. Enter L R # (report number), to designate a specific report before the menu is displayed. The prompts displayed after selecting a specific report (i.e., 1–0) vary slightly as shown in the following sections.
Page 186: Clearing A Report
Installation and Maintenance Volume User Statistics, Mailbox Usage, and User Status Detail reports are sorted by first digit. For example, if mailboxes in the 2000 and 300 series are used, 2000 lists first. If an invalid number is entered, the program displays the prompt: “NO MATCH ON DIGIT PATTERN.”...
Page 187: System Performance Report
Reports SYSTEM PERFORMANCE REPORT SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The System Performance report provides system-wide call and message statistics. It details the number of calls to busy and not answered extensions, calls to attendant/intercept positions, and messages left under various conditions.
Page 188 Installation and Maintenance Volume –––– SYSTEM PERFORMANCE REPORT FOR (SYSTEM NAME) ––– FROM: MM/DD HH:MM A.M. YYYY MM/DD HH:MM P.M. YYYY PAGE 1 OF 1 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– INCOMING CALL SUMMARY –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– CALLER’S INITIAL ACTION: DIALED EXTENSION OR DIGITS DEFAULTED TO ASSISTANCE DIALED ”0”...
Page 189: Call Summary
Reports Call Summary The Call Summary portion of the System Performance report shows the stages of calls and actions of callers into the Octel Overture 200/300. The calls include the following: Callers attempting to reach extensions. People calling into mailboxes. Other calls answered (such as calls from other network locations and calls from the DID Interface).
Page 190 Installation and Maintenance Volume DIALED Number of times callers pressed and were transferred to attendant or ASSISTANCE intercept position. (Peg 128) If the call is integrated with a call record, pressing for assistance is pegged under Subsequent Actions. Number of times callers left a message as an initial action. This also LEFT A MESSAGE AT THE TONE includes instances where Next Mailbox gives the caller a greeting and takes...
Page 191 Reports Total calls answered by the Octel Overture 200/300. TOTAL CALLS INTO SYSTEM (Peg 1) If the System Performance report or traffic pegs were last cleared while calls were in progress, this value may be larger than peg 1. However, the value printed in the System Performance report always reflects the correct value.
Page 192 Installation and Maintenance Volume 5-10 Number of times callers transferred out onto the network. TRANSFERRED CALL TO NETWORK (Peg 137) Progress of Calls to Extensions If the initial or subsequent action taken by the caller requires the Octel Overture 200/300 to place a call, responses to that call are detailed below.
Page 193: Message Summary
Reports 5-11 Number of times callers with FIFO queue position of two or greater dialed digits to enter or stay in queue, or when maximum queuing limit was reached, before going to Next Mailbox. Number of times error greeting (Custom Prompt) played. Number of times DID calls were intercepted immediately.
Page 194: Disk Usage
Installation and Maintenance Volume 5-12 Number of messages left after greeting played. AFTER GREETING PLAYED (Peg 142) Number of valid messages received from network. RECEIVED FROM NETWORK (Peg 143) BY QUICK MESSAGE Number of times a Quick Message was left. (Peg 2) Number of messages sent from mailboxes.
Page 195: Digital Network Performance Report
Reports 5-13 The exact minutes of storage may vary due to factors including The disk itself. Manufacturer of the disk. Accumulated bad sectors on the disk. Single or dual-drive system. For message servers with more than two drives of different sizes, Hot Standby may consume additional space on the smaller of two drives, resulting in a loss of capacity for the rated hours of storage.
Page 196 Installation and Maintenance Volume 5-14 –– DIGITAL NETWORK PERFORMANCE REPORT FOR XXXXX –– FROM:02/07 11:45 A.M. 1997 TO:02/08 10:44 A.M. 1997 ––––––––––––––––––––––––––––––––––––––––––––––– MESSAGE STATISTICS: VOICE MESSAGES SENT 14071 VOICE MESSAGES RECEIVED 13997 FAX MESSAGES SENT 2409 FAX MESSAGES RECEIVED 2556 NAMES SENT 3852 NAMES RECEIVED...
Page 197: Lan Connections
Reports 5-15 Digital Networking Channel Usage NUMBER OF CHANNELS Total number of digital networking channels available on the message server. 1/2 OR MORE BUSY Time (in hours, minutes, and seconds) that one-half or more of the digital networking channels were busy. Time (in hours, minutes, and seconds) that three-quarters or more of the 3/4 OR MORE BUSY digital networking channels were busy.
Page 198: Network Traffic Report
Installation and Maintenance Volume 5-16 NETWORK TRAFFIC REPORT SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Network Traffic report provides traffic information for each location (multicabinet and remote) configured in the network.
Page 199: To Location
Reports 5-17 To Location For each location name, information is reported for a maximum of three possible route choices. For each route choice, the following accumulates: Number of calls attempted to this location by this route. CALLS TRIED Encountered busy trying to reach this location. ROUTE BUSY ROUTE FAIL Failed to access this location.
Page 200: Names Directory
Installation and Maintenance Volume 5-18 Names Directory The Names Directory applies only to OctelNet: Number of times delivery of the ASCII name from the remote node failed. ASCII RCV FAIL Number of times ASCII name was received from the remote node during ASCI RCV NIGHT the period defined as night.
Page 201: Digital Network Traffic Report
Reports 5-19 Quick Messages left at this location through the network. QUICK MSG Mailbox logged onto at this location through the network. USER LOGON Immediate call feature used to call an extension at this location through the IMMED CALL network. Digital Network Traffic Report To display the report for digital information only, when selecting the report number, enter 2 DIGITAL or 2 D.
Page 202: Other Digital Network Information
Installation and Maintenance Volume 5-20 Number of times that the reason for a connection reject was that all LAN ALL-BSY channels on the destination were busy. DAY MINUTES Number of minutes that connections were established and maintained during the day. Number of minutes that connections were established and maintained NIGHT MINUTES during the night.
Page 203: User Message Statistics
Reports 5-21 USER MESSAGE STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Message Statistics report provides a detailed list of call and messaging activity for individual mailboxes.
Page 204 Installation and Maintenance Volume 5-22 Current Messages Numbers are given for TOTAL Total number of messages currently stored. AVGSC Average seconds per message, based on the total seconds and total number. TOTSC Total seconds of current messages stored. OLDST Date of the oldest message stored. Messages Left After Total number of messages left after the caller encountered any of these conditions: BUSY...
Page 205: User Calling Statistics
Reports 5-23 USER CALLING STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Calling Statistics report provides a detailed list of call and messaging activity for individual mailboxes.
Page 206 Installation and Maintenance Volume 5-24 NO ANSWD Number of calls not answered. Only non-integrated calls are included. BUSY Number of calls placed to a busy extension. Only non-integrated calls are included. GREET Number of calls placed to mailbox when Greeting is ON Extended absence greeting is ON No extension is associated with the mailbox Extension is unavailable or vacant...
Page 207: Disk Usage Report
Reports 5-25 DISK USAGE REPORT SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Disk Usage report provides statistics about the amount of voice message storage currently used on the message server.
Page 208: Total Of Minutes
Installation and Maintenance Volume 5-26 Percentage of the storage capacity used for non-redundant and redundant NAMES Non-redundant and names storage. Redundant Percentage of the storage capacity used for non-redundant and redundant GREETINGS Non-redundant and greetings storage. Redundant USER MESSAGES Percentage of the storage capacity used for non-redundant and redundant Non-redundant and user messages storage.
Page 209: Port Statistics
Reports 5-27 PORT STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report contains information for each port configured in the SLOTS Table. There are three sections of this report: Individual Port Statistics Port Group Statistics...
Page 210 Installation and Maintenance Volume 5-28 * PORT USAGE REPORT FOR (SYSTEM NAME) * FROM: MM/DD HH:MM A.M. YYYY MM/DD HH:MM P.M. YYYY ––––––––––––––––––––––––––––––––––––––––––––––––––––– INDIVIDUAL PORT STATISTICS ––––––––––––––––––––––––––––––––––––––––––––––––––––– PORT PORT INCOMING OUTGOING SECONDS SELFTEST NUMBER TYPE CALLS/FAX CALLS/FAX BUSY FAILED –––––– ––––...
Page 211: Individual Port Statistics
Reports 5-29 Individual Port Statistics Information in this section includes the number of incoming and outgoing calls for each voice port and fax channel, the number of seconds each port was busy, and the number of seconds each port was busy because it failed selftest.
Page 212: All Port Statistics
Installation and Maintenance Volume 5-30 The total number of faxes successfully printed from all FAX ports using NUMBER OF OUTGOING FAXES this COS. Includes fax delivery for fax messages and fax-on-demand requests. NUMBER OF PORTS The number of ports using this COS that are busy at the same time and the SIMULTANEOUSLY BUSY total number of seconds during the reporting period for which that number of ports were busy.
Page 213: Mailbox Usage
Reports 5-31 MAILBOX USAGE SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Mailbox Usage report contains information detailing individual mailbox usage. The report shows the amount of time a port was used for each mailbox in the USER Table.
Page 214: 5.10 User Status Detail
Installation and Maintenance Volume 5-32 5.10 USER STATUS DETAIL SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report provides current status information on mailbox access and the time durations associated with individual mailbox usage.
Page 215: 5.11 Integration Calling Statistics
Reports 5-33 5.11 INTEGRATION CALLING STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Integration Calling Statistics Report lists information about the type of non-integrated or integrated calls a mailbox received, as well as the number of calls to the mailbox that are abandoned.
Page 216 Installation and Maintenance Volume 5-34 Integrated Information NO ANSWD Number of calls not answered. Includes PBX integration calls that forward on the ring-no-answer condition. BUSY Number of calls placed to a busy extension. Includes PBX integration calls that forward on the busy condition. ALL (FORWARD) Number of integrated calls forwarded on the All Forward condition.
Page 217: 5.12 System Performance By Cos
Reports 5-35 5.12 SYSTEM PERFORMANCE BY COS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. 10. SYSTEM PERFORMANCE BY COS. System Performance by COS report provides call and message statistics for ports/trunks by COS. Example of a System Performance by COS report: * SYSTEM PERFORMANCE BY COS FOR XXXXX FROM:...
Page 218 Installation and Maintenance Volume 5-36 With Adaptive Integration, every time a call is forwarded to the Octel Overture 200/300. Number of times callers dialed an account code. Number of times callers dialed extensions or digits to call out on the network.
Page 219: Subsequent Actions
Reports 5-37 With Adaptive Integration Direct call into the Octel Overture 200/300 where caller hangs up or dials Direct internal call into the Octel Overture 200/300 where caller accesses Quick Greeting Activation. Numbers within the Other category may fluctuate as new calls come in and as current callers make an initial action.
Page 221 MAINTENANCE COMMANDS Chapter Contents Command Summary ............... . . List Commands .
Page 222 MAINTENANCE COMMANDS Figures Alarm Test Flow ................6-38 Sequence Used by the Octel Overture 200/300 To Screen Calls .
Page 223: Maintenance Commands
Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Call List Trace Trace for specific activity, selecting from the menu Processing shown. Trace Diagnostics Reports Gives a menu for the type of report to clear. Hard Disk Drive Reads all disk sectors.
Page 224 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Diagnostics List Features Lists the features, the number of ports, mailboxes, (continued) and storage hours the system is equipped with. Message Status Lists the status of a message. L HE x x = message number.
Page 225 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Port Mapping Status Displays information about the allocation of system PRTMAP port numbers to ports configured in each slot. Tone and DTMF PRT x Monitors and prints the tone and DTMF events received for the port specified.
Page 226 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Integration Card Tells the integration card to run its link selftest. TE INT x y Used only for systems with integration cards. x = slot number y = unit number. Checks tone generation and detection circuitry.
Page 227 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Integration Integration Unit Takes the integration unit out of service. CD x y x = slot number y = unit number Brings the integration unit into service. CU x y x = slot number y = unit number Integration...
Page 228 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Integration Cards Restarts the integration cards and therefore disrupts UPINTG call processing for approximately one to two minutes. Integration Board Clears the integration board pegs. C I x y x = slot number y = unit number Traffic Pegs...
Page 229 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Miscellaneous Deletes the message from every mailbox the MPURGE x (continued) message was sent to on the message server except for messages that were forwarded or sent over the network.
Page 230 Octel Overture 200/300 Quick Reference Guide Maintenance Commands Information Section Subject Command Miscellaneous Patch Status This command shows the status of all patches PAT STAT (continued) currently applied on the message server, the patch number, the date the patch was applied and the target(s).
Page 231: Chapter 6 Maintenance Commands
Maintenance Commands COMMAND SUMMARY Maintenance commands for the Octel Overturet200/300 message server are entered from the @ prompt. In this chapter, the maintenance commands are divided into five command types: List commands Clear commands Test commands System service mode commands Miscellaneous commands The basic command input is listed in BOLD letters, in the left column.
Page 232 Installation and Maintenance Volume Command Basic Definition L INT x y LIST INTEGRATION STATUS Lists the current state of the integration board, the diagnostic status, the status of the links, and the pegs, where x is the slot number, and y is the unit number.
Page 233: Clear Commands
Maintenance Commands Command Basic Definition LIST REPORT Prints a menu for the type of report to list, as follows: System Performance Network Traffic User Message Statistics User Calling Statistics Disk Usage Port Statistics Mailbox Usage User Status Detail Integration Calling Statistics 10 = System Performance by COS L R x...
Page 234: Test Commands
Installation and Maintenance Volume Command Basic Definition CLEAR HARDWARE Clears the Hardware Error Table. Also opens the alarm relay, and turns OFF the alarm LED. C I x y CLEAR INTEGRATION Clears the integration pegs, where x is the slot number and y is the unit number. CLEAR PEG Clears the Traffic Peg Count Table and the System Performance report.
Page 235 Maintenance Commands Command Basic Definition TE C 1 x y TEST CHANNEL 1 You can use either the TE C 1 command or the CD command to forward ports. Refer to the System Service Mode Commands, Courtesy Up/Courtesy Down, section. In the command, x is the port number or first port in a range of ports (optional), and y is the port number of the last port in a range of ports (optional).
Page 236: System Service Mode Commands
Installation and Maintenance Volume Command Basic Definition TE INT x y TEST INTEGRATION Tells the integration card to run a link self-test, where x is the slot number, and y is the unit number. Used only for message servers with integration cards. This command is not used for DPNSS integration.
Page 237 Maintenance Commands Command Basic Definition CD x y z COURTESY DOWN Use the Courtesy Down command with modifiers to remove the following from service: Port or ports CD x y z Integration units CD x y Fax cards CD x LAN cards CD x For this command, x is the slot number, y is the relative port, or first port in a...
Page 238: Miscellaneous Commands
Installation and Maintenance Volume Command Basic Definition The following commands also can be used. CDFAX x y COURTESY DOWN FAX Removes the fax channel from service. CUFAX x y COURTESY UP FAX Returns the fax channel to service. CDINTG x y COURTESY DOWN INTEGRATION UNIT Remove the integration unit from service.
Page 239 Maintenance Commands Command Basic Definition Starts the message purge function, if Automatic Message Purge is not already in APURGE x y z process. This command allows you to specify purge thresholds, with the same restrictions enforced by UPDATE for the message server and CSTAT parameters. Before initiating the message-purge function, this command displays the thresholds specified and asks for confirmation.
Page 240 Installation and Maintenance Volume 6-10 Command Basic Definition This command is used as a diagnostic tool to review the current status of the GWLSTAT OctelAccess server link, to determine Whether the OctelAccess server is up or down and if it is down, why is it down Last time the OctelAccess server was initialized Number of open sessions...
Page 241 Maintenance Commands 6-11 Command Basic Definition SPEAK DATE BEFORE TIME You can modify this option to YES, to cause the server to speak the date before speaking the time. For example, “April fifth at 5:00 p.m.” SPEAK DAY BEFORE MONTH You can modify this option to YES, to cause the server to speak the day before speaking the month.
Page 242 Installation and Maintenance Volume 6-12 Command Basic Definition MOD DISABLE MODEM DISABLE Use this command to block access to the Octel Overture 200/300 through the internal modem. When the modem is disabled, if a logon is attempted by # # # pressing , a caller receives the error message “That command is not allowed.”...
Page 243 Maintenance Commands 6-13 Command Basic Definition MAINTENANCE This level allows full access to message-server diagnostics, error information, and the INSTALL and UPDATE programs. A default password, MAINT, is set by the manufacturer. ADMINISTRATIVE This level allows entrance to the UPDATE program. It also allows you to use the LIST and CLEAR commands for the Hardware Error Table, Traffic Peg Count Table, and all reports.
Page 244 Installation and Maintenance Volume 6-14 Command Basic Definition PRINT TONE PRT x Use this command to monitor and print DTMF tones entered by the caller, the DTMF tones sent by the Octel Overture 200/300 port, and the call-progress tones from the PBX to the terminal. This is a real-time command, and it can be initiated on only one port at a time.
Page 245 Maintenance Commands 6-15 Command Basic Definition T ON The Octel Overture 200/300 is reporting that a tone was received from the PBX or central office. The number displayed is the actual time duration of the tone received. T OFF The Octel Overture 200/300 is reporting that no tone (silence) was received from the PBX or central office.
Page 246 Installation and Maintenance Volume 6-16 Command Basic Definition UPINTG UPDATE INTEGRATION Use this command to restart the integration cards, which disrupts call processing for 1 or 2 minutes. Use this command to connect to the VCU. It provides detailed drive status, drive configuration, message header information and status on installed hardware.
Page 247: Diagnostics
Maintenance Commands 6-17 DIAGNOSTICS The Octel Overture 200/300 performs self-testing diagnostic programs that run continuously and do not interfere with normal message-server operation. These tests are designed to locate faults in the message server and reduce the need for additional test equipment, circuit descriptions, and schematic diagrams. When errors are detected, they are logged into the Hardware Error Table, by error code, with the fault and its location described.
Page 248 Installation and Maintenance Volume 6-18 The SINGLE DIGIT MENU MAX DIGIT: and PREFIX DIGITS: fields are for a Single Digit Menu that was created through the USER Table. Entries in these fields override any entries made in INFORMATION Table indexes 4 and 5, associated with the COS for the mailbox. The FLAGS: field describes the state that the mailbox is currently in.
Page 249: Message Status
Maintenance Commands 6-19 This column contains a hexadecimal user number for the mailbox that created the message. To find out the mailbox number from the hexadecimal number, type @L M x where x is the hexadecimal number. The message server displays the mailbox number.
Page 250: Network Diagnostics
Installation and Maintenance Volume 6-20 For the ORIGINAL MESSAGE TYPES: field, the following lists possible descriptions: Number Description Made by message command Forwarded message Reply message Greeting message Name message Broadcast message Message left after call to busy extension Message after no answer/vacant/Centrex Quick message Message left after greeting played or no extension defined Message came from network...
Page 251 Maintenance Commands 6-21 Beginning with S3.0, Network Schedule Table information is displayed. The screen display changes to show the appropriate network deivery schedule information. @L Net ... LOCATION FRAME NUMBER: 0000 DELIVERY SCHEDULE : NORSCH CURRENT WINDOW :DEFAULT,2,3,4,5 START TIME: 07:00 END TIME : 12:00 INTERVAL : 0 Minutes LAST OUTCALL : 12/21/1997...
Page 252 Installation and Maintenance Volume 6-22 Beginning with S3.0, this can also the message priority for Network Delivery Schedules listed. For Digital Networking, if the listing is for all domain locations, the header numbers of all messages in the domain waiting to be sent are listed. If the listing is for a particular domain location, the header numbers of messages waiting to be sent to that particular domain location are listed.
Page 253: Lan Status
Maintenance Commands 6-23 If the LIST NET command is followed by digits from the uniform numbering plan of a domain, the messages pending for all domain network locations are listed. For example, the command LIST NET 4, where the digit 4 is the first digit in the uniform numbering plan, gives exactly the same listing as LIST NET DOMAIN in the preceding example.
Page 254 Installation and Maintenance Volume 6-24 The entry in this column is the location name. LOCATION The entry in this column is the status of the link to this STATUS location, which is either UP or DOWN. The entry in this column is the Digital Networking Protocol LAN-PRTCL level of the other system.
Page 255 Maintenance Commands 6-25 Table 6-1 FINDMBOX Messages and Descriptions (continued) Status Messages Description Domain location YYYYYY sent a positive response to the FOUND IN DOMAIN LOCATION YYYYYY query; that is, the mailbox exists in YYYYYY. All locations in this domain sent negative responses to the NOT FOUND IN ANY OTHER DOMAIN LOCATION query.
Page 256 Installation and Maintenance Volume 6-26 To use the command to print the status for only the digital network channel specified, at the @ prompt, type Enter DCSTAT x For this command, x is the channel number. To use the command to print the status for a range of digital network channels, at the @ prompt, type Enter DCSTAT x y For this command, x is the first digital network channel number in a range, and y is the last digital...
Page 257: Port Configuration Status
Maintenance Commands 6-27 The following is an example of the DCSTAT command display: @DCSTAT LCH01 LCH02 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE IDLE IDLE IDLE CONN CONN LCH09 LCH10 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE IDLE IDLE CONN IDLE...
Page 258: Port Mapping Status
Installation and Maintenance Volume 6-28 Port Mapping Status Use the PRTMAP command to display information about the assignment of message-server port numbers to ports configured in each slot. This command also displays the assignment of each port to an integration unit.
Page 259: Hard-Disk-Drive Diagnostics (Dex)
Maintenance Commands 6-29 This test reads the entire diskette; if there are errors, the message server responds with the following: SOFT ERRORS DETECTED FATAL ERROR DETECTED, SEE HARDWARE ERROR TABLE When the diagnostic is completed, the message server responds as follows: TEST 01 COMPLETED If the message server fails to read from or write information to the diskette on the first attempt, but is successful in a subsequent attempt, the message server records a soft error.
Page 260 Installation and Maintenance Volume 6-30 Where WW is the Region tested, and XXXXX is the Number of sectors on the disk that had read errors. All drives are listed on the status line, even if not installed. If not installed, zeros are displayed. To use the command, at the @ prompt, type Enter DEX x y...
Page 261: Disk Information Status (L Dmap)
Maintenance Commands 6-31 The following example shows all regions on disk 1 tested: @DEX 1 REGION 01 COMPLETE DISK #1:00000 DISK #2:00000 DISK #3:00000 DISK #4:00000 DISK #5:00000 DISK #6:00000 REGION 02 COMPLETE DISK #1:00004 DISK #2:00000 DISK #3:00000 DISK #4:00000 DISK #5:00000 DISK #6:00000 REGION 04 COMPLETE...
Page 262: Line-Interface-Card Diagnostics
Installation and Maintenance Volume 6-32 Disk has non-recoverable error Disk part of configuration, but needs rebuild. Disk is valid, but not part of this configuration Disk does not have valid configuration block Disk slot is write protected phy = physical state of the disk Disk is alive Disk has error Disk is not a valid disk for the model defined...
Page 263: Update Integration
Maintenance Commands 6-33 Ring Detection/ Connection Test Use the TEST LINE 4 command for this test. To run the test, turn on the terminal or teleprinter. At the @ prompt, type Enter TE L 4 x For this command, x is the installed port number (in HEX) to be tested. This test runs only on the port requested in the command, and the port must have the self-test parameter in the SLOT Table set to YES.
Page 264: Port Status
Installation and Maintenance Volume 6-34 When any of these changes are made, the Octel Overture 200/300 presents the following message when exiting from the UPDATE program. WARNING: FOR CHANGES TO TAKE EFFECT INTEGRATION MUST BE RESTARTED To execute the command UPDATE INTEGRATION, at the @ prompt, type Enter UPINTG The Octel Overture 200/300 then prompts the following:...
Page 265 Maintenance Commands 6-35 Table 6-2 Abbreviations for Channel/Port State Port State Description Abbreviation CALLER USING OCCI HEARS GREETING AND MESSAGING INSTRUCTIONS CALLER USING OCCI IS RECORDING A MESSAGE COLLECT ADDRESS FOR A MESSAGE AUTO COPY CONFIGURATION PLAY ALL PHRASES (ASSISTED INWARD CALLING) CALLING A USER OR PLAYING A GREETING ALARM-CALL-OUT AMIS MESSAGE RECEIVE APPLICATION PROCESSOR LINK...
Page 266 Installation and Maintenance Volume 6-36 Table 6-2 Abbreviations for Channel/Port State (continued) Port State Description Abbreviation IDLE LISTENING TO A MESSAGE MESSAGE WAITING THIS PORT IS CONNECTED TO THE MODEM NAME SETUP NO DIAL TONE WHEN ATTEMPTING TO FORWARD OR INITIALIZE PORTS NETWORKING CREATE NEW, FORWARD, REPLY OR GREETING MESSAGE NAMES DIRECTORY STATE...
Page 267: Alarm Test
Maintenance Commands 6-37 Alarm Test The TEST ALARM command tests the alarm callout feature. At the @ prompt, type Enter TE A The message server attempts to call the string configured in System Parameter 31 — ALARM NUMBER. If successful, the person answering the alarm call hears a message similar to the following: “Beep-Beep-Beep-Beep.
Page 268 Installation and Maintenance Volume 6-38 TE A Message server calls string entered in System Parameter 31 Beep, beep, beep. This is an alarm from DISCONNECT number 123. Error Type O has occurred. Press Acknowledged Call disconnects after 1 minute. star to confirm or press pound for modem Message server retries call every 10 access."...
Page 269: System Forwarding
Maintenance Commands 6-39 System Forwarding The forwarding string entered in System Parameter 45 — SYSTEM-RELOAD FORWARD STRING, is automatically sent if the Octel Overture 200/300 reloads for any reason. During this time, calls are not accepted for several minutes, while an automatic check is performed on the database. If forwarding strings are not set up, incoming calls receive a ring-no-answer until the message server is ready.
Page 270: System Status
Installation and Maintenance Volume 6-40 If only one port is specified, the Octel Overture 200/300 tries to initialize and cancel forwarding for only the port specified. If a range is specified, the message server tries to initialize and cancel forwarding for all ports in the range.
Page 271 Maintenance Commands 6-41 @L F –––––––––––––––– SYSTEM SOFTWARE RELEASE S.x.x.x (MM/DD/YY) –––––––––––––––– DAY MM/DD HH:MM:SS YYYY SYSTEMNAME ID:XXX S/N:XXXXXX PBX:23 MODEL TYPE: OCTEL OVERTURE 300 SERIAL NUMBER: 200003 FEATURE PACKAGES: SW–30001 SW–30003 SW–30004 SW–30007 SW–30008 SW–30009 SW–30015 SW–30019 SW–30020 SW–30021 SW–30022 SW–30023 SW–30024...
Page 272 Installation and Maintenance Volume 6-42 Ports This rows lists the types of ports installed. The Analog row refers to the 4- and 8-port LIC. If the 4- and 8-port line cards are not controlled by Capacity on Demand (COD), the Authorized column is empty.
Page 273: Application Delays
Maintenance Commands 6-43 APPLICATION DELAYS Application delays are timing values set in the Octel Overture 200/300. Some of these delays are used to detect the tone cadence that the PBX provides to the Octel Overture 200/300. The tone cadence indicates a specific call condition;...
Page 274 Installation and Maintenance Volume 6-44 Start of Transfer Dial extension digits and begin looking for tone patterns Do the tones The call is comply with ranges considered set by delays answered 49, 50, 51, or 52? Double Interrupted Ringback Do the tones comply Is System with Indexes 61, 62,...
Page 275: How To Modify Application Delays
Maintenance Commands 6-45 How To Modify Application Delays You should only modify those application-delay indexes for PBX tones that fail. Before modifying an application-delay index, use the PRT (PRINT TONE) command and COS Attribute 70 — MEASURE PBX TONES, to determine the correct timing value. Use the following steps: 1.
Page 276 Installation and Maintenance Volume 6-46 @PRT 1 IN–2 IN–2 The caller enters DTMF digits. IN–0 FLASH EXPECT DIAL TONE 420 MS T ON The Octel Overture 200/300 monitors tones for dial tone. 600 MS DIAL TONE Dial tone is detected. DIAL–2 DIAL–2 Octel Overture 200/300 dials DTMF digits.
Page 277: Modifiable Application-Delay Indexes
Maintenance Commands 6-47 PBX Tone ON 1200 ms 1200 ms 1200 ms 800 ms 800 ms 800 ms 790 ms 1000 ms 980 ms 2920 ms 2880 ms 2800 ms 2800 ms 3400 ms 3400 ms PBX Tone OFF Answer Condition Maximum Tone ON (53) Actual Time Tone was OFF Minimum Tone ON (54)
Page 278 Installation and Maintenance Volume 6-48 period expires, the address is considered to be a network address. For details about overlapping mailbox addresses and network prefixes, refer to the Networking volume, Remote Analog Networking chapter, Remote Networking Operation, Addressing for Overlapping Mailbox Addresses, and Network Prefixes sections.
Page 279 Maintenance Commands 6-49 duration of this delay, the message server flashes again for dialtone, or, in the case of dialing strings, hangs up and tries again. This delay may be modified in the CPT environment to account for slow CPT (for dialtone) from the PBX.
Page 280 Installation and Maintenance Volume 6-50 Use — When specifying the maximum time the message server waits for the call transferring party to hang up, so that the transfer to an extension forwarded to the message server is completed. Application Delays for Cadence Recognition MAXIMUM TONE ON PERIOD FOR ANY TONE This delay must be set to a value equal to the largest value for any of the following delays set in the Application Delay Table: 53, 61, 63, 69, or 73.
Page 281 Maintenance Commands 6-51 RINGBACK MINIMUM TONE ON PERIOD This delay is the shortest delay that a TONE ON can be to qualify as a ringback. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a ringback.
Page 282 Installation and Maintenance Volume 6-52 DOUBLE INTERRUPTED RINGBACK MAXIMUM TONE ON SHORT PERIOD This delay is the longest delay that a TONE ON, of the short TONE ON period, can be to qualify as a double interrupted ringback. Use — The message server uses this delay to determine whether the tone cadence that it is monitoring is a double interrupted ringback.
Page 283 Maintenance Commands 6-53 SLOW BUSY MAXIMUM TONE ON PERIOD This delay is the longest delay that a TONE ON can be to qualify as a slow-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a slow-busy tone.
Page 284: Using Update To Modify Application Delays
Installation and Maintenance Volume 6-54 FAST BUSY MINIMUM TONE OFF PERIOD This delay is the shortest delay that a TONE OFF can be to qualify as a fast-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a fast-busy tone.
Page 285 Maintenance Commands 6-55 .L APP LST: APPLICATION DELAY TABLE INDEX DELAY (msec.) 7000 5000 3000 1200 1000 30000 1600 Modify Command .M APP Use the MODIFY command to change application delays. The message server prompts for the application-delay index to be modified. Refer to the Modifiable Application–Delay Indexes section in this chapter;...
Page 286: Message Block And Message Purge
Installation and Maintenance Volume 6-56 MESSAGE BLOCK AND MESSAGE PURGE Voice and fax messages for the Octel Overture 200/300 can be marked as unplayable with the MBLOCK message block command. Messages can be deleted on a mailbox-by-mailbox basis or from every mailbox in the message server with the MPURGE message purge command.
Page 287 Maintenance Commands 6-57 A message that is marked as unplayable can be unmarked. To unblock a message so that it can be played again, at the @ prompt, type Enter MBLOCK x n In this command, x is message header number, and n indicates that the message is to be unblocked. The message server responds with a request to confirm this command.
Page 288: Mpurge Command Usage
Installation and Maintenance Volume 6-58 MPURGE Command Usage A message that has been recorded and sent can be deleted from one or all mailboxes in the message server. From all mailboxes, the MPURGE command first initiates an MBLOCK command so that, while the message server is searching each mailbox for an occurrence of the message, mailbox holders cannot play that message.
Page 289 Maintenance Commands 6-59 Escape The command can be canceled by entering . The execution pauses, and the following message is printed: ABORT MPURGE (AND LEAVE MESSAGE UNPLAYABLE) . ARE YOU SURE YOU WANT TO DO THIS? Y Enter Y to abort the message purge. If the message purge is aborted, all messages that have already been queued for deletion are deleted.
Page 290 Installation and Maintenance Volume 6-60 MBLOCK and MPURGE Considerations Blocked messages (explicitly by MBLOCK or implicitly by an all-mailbox MPURGE) are not automatically deleted from the message server. The space used by the message and the associated header become available for reuse when the message server is restarted. If a message has been forwarded, the forwarded instance is not automatically deleted by the MPURGE command.
Page 291 LOG COMMANDS LOG, LIST TRACE, CALL DETAIL RECORD Chapter Content LOG Command ................Log Options .
Page 292 Tables (continued) Event and Aux Activities in Namesend Activity Log ..........7-42 7–8 SAT Log Aactivity Types...
Page 293: Log Commands
Octel Overture 200/300 Quick Reference Guide LOG Commands Information Command LOG Commands Displays log option and log to be traced. LOG x y Displays all log options. LOG ? Shows the beginning time and the time of the first LOG ST CPT record presently in the CPT log.
Page 295: Log Command
Log Commands — Log, List Trace, Call Detail Record LOG COMMAND Use the LOG command to collect information about specific events for Call Processing Trace (CPT) activities Call Detail Record (CDR) log activities Moves, Adds, and Changes (MAC) activities (beginning with Serenade 3.0) Network Namesend activities (NAM) Server Activity Trace Log (SAT) (beginning with Serenade 3.0) It displays the collected data according to specific filters that can limit the time interval activities logged.
Page 296: Log Options
Installation and Maintenance Volume Log Options Several log options are available to the user. Details about each option and how it works with each log type are presented in the following sections. PR Option, Print Log Files Use the LOG option PR to list filters for each log type. These filters designate the records that can be collected and displayed.
Page 297 Log Commands — Log, List Trace, Call Detail Record Page [length]. Enter the number of lines that should be displayed between headers. The default displays the header only once. Enter \ (backslash). Before pressing , you can enter a backslash (\) to designate that additional print options or filters follow on another line.
Page 298 Installation and Maintenance Volume ST Option, Print Status of Log Files Use the ST option to show the beginning time and the time of the first record presently in the log. For CPT, the log begins when the Octel Overture 200/300 is first installed and when it is reinstalled because of a software upgrade.
Page 299: Call Processing Trace (Cpt)
Log Commands — Log, List Trace, Call Detail Record CALL PROCESSING TRACE (CPT) The Call Processing Trace (CPT) logs all call processing and messaging activities and events to one file on the hard disk drive. The CPT logs events for the following activities: Mailboxes Ports Network locations (Analog and Digital networking activities are logged separately.)
Page 300: Printing The Cpt Log
Installation and Maintenance Volume Enter L T for List Trace, a simple menu whose options provide predefined filtering. Enter LOG PR, which prints files with no default filters. However, because specific filters can be designated, this command allows greater control and flexibility by using the filters. Examine the CPT to determine the DTMF digits entered just before the unexpected event.
Page 301 Log Commands — Log, List Trace, Call Detail Record Table 7-1 Trace Activity Types Type Description Courtesy operation (UP or DOWN specified in the EVENT field) LAN_CTY An OctelNet (Protocol 5) packet received by server ONT_IN An OctelNet (Protocol 5) packet sent out by server ONT_OUT An OctelNet (Protocol 5) protocol error occurred ONT_ERR...
Page 302: Using The List Trace Command
Installation and Maintenance Volume Using the List Trace Command Use the L T (List Trace) command to display CPT activities. A trace for specific types of activities can be selected from a menu of seven activities. Each activity is logged separately. @L T ALL ACTIVITIES MAILBOX ACTIVITY...
Page 303 Log Commands — Log, List Trace, Call Detail Record Option 1, All Activities Select 1 to display all mailbox, port, location, message, integration, and Works for Serenade activities. @L T 1 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE...
Page 304 Installation and Maintenance Volume 7-10 Call-forwarding mailbox assigned @L T 2 Enter mailbox (Empty line = ALL) :4720 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE 04/05/97 10:05:19 PUT_IN...
Page 305 Log Commands — Log, List Trace, Call Detail Record 7-11 The success or failure of a network message received or sent Network message recorded Message number @L T 4 Enter location (Empty line = ALL) :6620 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE...
Page 306: Using The Log Pr Cpt Command
Installation and Maintenance Volume 7-12 @L T 6 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE 04/05/97 09:56:23 040 INTG_C FWD_INT BUSY 4373 09 1 4 1705 04/05/97 09:57:49 041 INTG_C DIR_EXT...
Page 307 Log Commands — Log, List Trace, Call Detail Record 7-13 Port filter, PR [port number]. Type PR [port number] to display port activities. You can display all ports or a specific port. To display all ports, enter only the filter command, PR. To display a specific port, enter the port number as three digits, beginning with a leading 0.
Page 308: Examples Using Log Pr Cpt
Installation and Maintenance Volume 7-14 Examples Using LOG PR CPT You can use the LOG command to trace for specific information. Use print options, such as the start time, S, or end time, E, along with any combination of filters. At the @ prompt, type Enter LOG PR CPT The message server displays print options and filters.
Page 309 Log Commands — Log, List Trace, Call Detail Record 7-15 Location Activity To print the network location activity, enter the filter TY NET_MSG. Message Activity To print message activity that is currently in the CPT log using the LOG command, at the @ prompt type Enter LOG PR CPT To list all messages or specify a specific message number, type the filter MS.
Page 310: Examples Using Log Pr Cpt For Untraced Activities
Installation and Maintenance Volume 7-16 In this example, this command displays all Works for Serenade activity in the CPT log that occurred on or after 11:25 a.m., July 9, 1997. Examples Using LOG PR CPT for Untraced Activities The following examples use the LOG PR CPT command to display activities that cannot be traced using the L T command.
Page 311 Log Commands — Log, List Trace, Call Detail Record 7-17 @LOG PR CPT Specify Print Option(s): ”S”tart <time>, ”E”nd <time>, ”L”ine <length>, ”P”age <length> ”\” ”C”ontinuous Filters: PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 >s 97 4 21 ty lan MM/DD/YY HH:MM:SS PRT TYPE EVENT...
Page 312 Installation and Maintenance Volume 7-18 @LOG PR CPT Specify Print Option(s): ”S”tart <time>, ”E”nd <time>, ”L”ine <length>, ”P”age <length> ”\” ”C”ontinuous Filters: PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 >s 97 4 21 SO 66994474 MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE...
Page 313 Log Commands — Log, List Trace, Call Detail Record 7-19 Example of LAN Channel Number In this example, the start time (S) is specified as 97 4 21, and the type of filter (PR, for port) is specified as 101. This example displays all log entries for activities on LAN channel 1, and it shows message number 10B3 sent to number F68.
Page 314 Installation and Maintenance Volume 7-20 @LOG PR CPT Specify Print Option(s): ”S”tart <time>, ”E”nd <time>, ”L”ine <length>, ”P”age <length> ”\” ”C”ontinuous Filters: PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 >s 97 02 09 00 00 ty ont MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE...
Page 315: Displaying Types Of Events And Supplemental (Aux) Activities
Log Commands — Log, List Trace, Call Detail Record 7-21 Other LOG Examples In this example, use the LOG PR CPT command to print all entries in the CPT trace log for messages being deferred for mailbox 4999 from 11:00 a.m., July 8, 1997, to 3:00 p.m., July 9, 1997. @LOG PR CPT Specify Print Option(s): “S”tart <time>, “E”nd <time>, “L”ine <length>, “p”age <length>...
Page 316: Call Detail Record Log
Installation and Maintenance Volume 7-22 CALL DETAIL RECORD LOG The Call Detail Record (CDR) Log collects call-processing-transaction data in a log file on the Octel Overture 200/300. Each time a transaction is concluded, its outcome status is logged in the CDR log file. The file containing these transaction records can be used for billing or maintenance purposes.
Page 317 Log Commands — Log, List Trace, Call Detail Record 7-23 Table 7-2 Transaction Type Descriptions Transaction Description Type (XACTIN) PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 318 Installation and Maintenance Volume 7-24 Table 7-3 Descriptions of the CDR Status That Can Be Logged Status Description Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 319 Log Commands — Log, List Trace, Call Detail Record 7-25 Two commands are used to configure CDR: the LOG command defines which transactions are to be retained in the log; the CDR command indicates the portion of the retained data that is to be displayed. LOG.
Page 320: Configuring The Cdr Log
Installation and Maintenance Volume 7-26 For digital networking entries, this column contains the actual voice length of the message for NTMSGD and NTMSGN entries and is always 0:00.0 for an NTOUTC entry. Consider the following about entries in the DURATN column: If the message-server time is modified in UPDATE (MODIFY DATE), the durations logged for calls in process at that time will not be correct.
Page 321 Log Commands — Log, List Trace, Call Detail Record 7-27 To configure the type/status combinations to be logged, at the @ prompt, type Enter LOG MF CDR @LOG MF CDR Specify Filters to MODIFY: <”E”nable or ”D”isable> <XA string or ”ALL”> <ST string or ”ALL”> Empty line when done.
Page 322 Installation and Maintenance Volume 7-28 Escape Press to cancel LOG MF CDR at any time before the message server displays the LOG FILTERS MODIFIED message. No changes are made to the CDR log. To disable transaction and status values from the CDR log, use the same command, LOG MF CDR. The same procedure is used to disable transactions and status values, but after LOG MF CDR, enter D before specifying the filters to modify.
Page 323: Displaying Call Detail Records
Log Commands — Log, List Trace, Call Detail Record 7-29 >E ALL ALL CALMBX BUSY AFWD DIRI BADP BADM MBXF GRET FBSY BLOK NTXF APXF ERRX FLLQ FLBU FLRT FLAR FLDK FLNR FLPR FLNN FLNC FLRF FLMO FLUD FLND FLAA NOCL BADU CNTU...
Page 324: Setting Display Specifications
Installation and Maintenance Volume 7-30 If more than one filter (XA, ST, PR, CO, MA, MS, ME) is entered, a match on any one field allows the record to be displayed. @CDR S 97 3 26 0 0 E 97 3 26 18 00 R 25 XA LOG ST OK SU Start End Time Time...
Page 325 Log Commands — Log, List Trace, Call Detail Record 7-31 Start Time, S [YY MM DD HH MM]. To display the CDR log from a time after the logical begin time, enter a specific start time. If no start time is specified, the listing begins with the first record logged after the logical begin time.
Page 326 Installation and Maintenance Volume 7-32 Managing the Log File Establishing the correct logical begin time is critical to good log file management. The following is the recommended procedure for regular CDR data collection: Specify the end time. At the @ prompt, type Enter CDR E 97 01 15 06 00 Records from the current logical begin time to 6:00 a.m., January 15, 1997, are displayed.
Page 327: Display Filters
Log Commands — Log, List Trace, Call Detail Record 7-33 Display Filters You can use seven filters to define specifically the type of information that is displayed in the CDR log. Multiple filters can be used in a command line, but each filter can appear only once. However, if only the first letter or two of the transaction type or status value is entered, all transaction types or status values beginning with the letter entered are filtered.
Page 328 Installation and Maintenance Volume 7-34 The following example shows the use of three filters: XA CAL, all transaction types starting with CAL PR 009, a specific port MA 777, a specific mailbox @CDR XA CAL PR 009 MA 7777 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 11/22/97 12:04:55 CALMBX GRET 00 009 0:00.1 7777 11/22/97 12:43:14 CALMBX GRET 00...
Page 329 Log Commands — Log, List Trace, Call Detail Record 7-35 Table 7-4 Information Logged by Transaction Type Transaction Field Type Type MAILBOX CALLER DESTINATION ALOUTC APIN APOUTC CALATD CALATT CALDID CALEXT CALHLP CALIMM CALINT CALMBX CALNXT CALPA CALPAD CALSDM COSOVR FAXDLV FAXEDT FAXQCK...
Page 330: Cdr Size By Transaction Type
Installation and Maintenance Volume 7-36 CDR Size by Transaction Type The Octel Overture 200/300 allocates 2 MB of disk space for CDR events, and records a time stamp (TIMEST) every 2 K. Each call record requires from 10–18 bytes, depending on the number of digits in the mailbox.
Page 331: Examples Of Various Cdr Log Screens
Log Commands — Log, List Trace, Call Detail Record 7-37 To estimate how many days the CDR records can be stored before the buffer becomes full and the log file wraps, perform the following steps for each transaction type enabled: 1.
Page 332 Installation and Maintenance Volume 7-38 Fax Transactions The following example shows a CDR log for all fax transactions. The CDR command shows the column length set to 132 (L 132), which is required to see the DESTINATION and RTE columns. @CDR XA FAX L 132 PO O S 08 97 08 16 08 00 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX...
Page 333 Log Commands — Log, List Trace, Call Detail Record 7-39 @CDR XA MWOUTC ST FBSY MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 02/10/97 14:12:32 MWOUTC FBSY 012 0:00.0 4428 02/10/97 14:13:09 MWOUTC FBSY 012 0:00.0 2065 02/10/97 14:19:21 MWOUTC FBSY 012 0:00.0 4341 MWI Attempts...
Page 334: Namesend Activity Trace Log
Installation and Maintenance Volume 7-40 NAMESEND ACTIVITY TRACE LOG The Namesend Activity Trace Log collects Namesend propagation transaction data for Digital Networking in a log file on the Octel Overture 200/300. This log includes all activity associated with names propagation, including the following: Recorded names received from and propagated to a location using Namesend Additions, deletions, and modifications to the queue of names that are pending propagation, the Netnames Table, and the Dial-by-Name Directory.
Page 335 Log Commands — Log, List Trace, Call Detail Record 7-41 Event, EV [EVENT]. This filter displays a specific event. The events that can be specified and their correct spelling are listed in Table 7-7. Only one event can be specified at a time. Auxiliary, AU [AUXILIARY].
Page 336 Installation and Maintenance Volume 7-42 Table 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT DESCRIPTION DESCRIPTION Addition to the queue of names Success. QUEUED ADMIN SUCCESS pending by administrator. Queue is full. Q_FULL An error was encountered on the FAIL remote side.
Page 337: Moves, Add, And Changes Log
Log Commands — Log, List Trace, Call Detail Record 7-43 MOVES, ADDS, AND CHANGES LOG (Serenade 3.0) Many configuration changes that are made in the INSTALL program, in the UPDATE program, and within the mailbox are recorded in the Moves, Adds, and Changes log. With the MAC log, you can use the following commands: LOG PR MAC displays all activities in the MAC log or sets filters for specific records to be displayed.
Page 338: Class Of Service
Installation and Maintenance Volume 7-44 SYSTEM PARAMETER Table The following system parameters are entered in the MAC log, if they have been modified. The system parameter index number is displayed in the ATTR field. 145 — APPLICATION PROCESSOR ERROR MAILBOX 147 —...
Page 339 Log Commands — Log, List Trace, Call Detail Record 7-45 Delete is automatic, as part of the Modify command. MM/DD/YY HH:MM:SS BY ATTR VALUE 01/15/98 14:28:25 UPDT MOD USER 300 NAME NEWTON 01/15/98 14:30:55 UPDT MOD DIST 302 NAME JAMES 01/15/98 14:31:15 UPDT DEL USER 300 NAME CUSTOM PROMPT Table...
Page 340: User Table
Installation and Maintenance Volume 7-46 The Greeting mailbox is changed to the mailbox listed in the VALUE field. DIVRT The Divert mailbox is changed to the mailbox listed in the VALUE field. NEXT The Next mailbox is changed to the mailbox listed in the VALUE field. MXMNU The Maximum Digits for Menu is changed to the number in the VALUE field.
Page 341 Log Commands — Log, List Trace, Call Detail Record 7-47 MM/DD/YY HH:MM:SS BY ATTR VALUE 01/15/98 14:58:25 UPDT ADD USER 300 COS 01/15/98 15:01:15 UPDT MOD USER 300 EXTN 3010 When you have created a mailbox starting with a new first digit, before the entry indicating mailbox creation, an entry is made showing the new first digit;...
Page 342 Installation and Maintenance Volume 7-48 MM/DD/YY HH:MM:SS BY ATTR VALUE 01/15/98 14:28:25 UPDT MOD SELF System Distribution Lists The MAC log displays changes to system distribution lists, including the creation of an SDL or changes to the COS of an SDL pilot mailbox. When you add the first member of an SDL, the MAC log displays the mailbox as a SDL pilot (CUD) and then displays the mailbox number of the first member added.
Page 343 Log Commands — Log, List Trace, Call Detail Record 7-49 BY. This filter displays the application used to make a change to the configuration. Enter one of the BY names the follows to specify a specific application. Description UPDT Configuration change listed was made either in UPDATE or INSTAL. **** Message server actions can include actions such as saving the configuration file.
Page 344: Server Activity Trace Log
CONNID. The combination of the OctelAccess ID and the session ID that is uniquely mapped to one Octel 200/300 session ID. For example, a CONNID entry of 008/00001 shows the OctelAccess ID as 008 and the session ID as 00001.
Page 345 Log Commands — Log, List Trace, Call Detail Record 7-51 Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 ADD ONE PDL MEMBER Member mailbox number PDL number APPEN MBX MSG CCM reference number Message number CALL MBX Mailbox/extn digits Null CHECK FOR PDL OPTION Owner member mailbox number...
Page 346 Installation and Maintenance Volume 7-52 Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 GET MBX INFO Mailbox digits Null GET MISGINFOR BY MSG CCM Reference Number Message Number GET MSG POSITION Null Null GET MSGINFO BY IDX Mailbox digits Index GET ONE PDL Number of member returned...
Page 347 Log Commands — Log, List Trace, Call Detail Record 7-53 Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 REPLACE PDL MEMBER New member mailbox number PDL number REQUEST REJECTED CSP request number(decimal) Null RESUME SPEAK Null Message number SAVE MBX MSG Mailbox digits Message number SEND FAX...
Page 348 OTHER ––– CALLP_BSY Target busy CALLP_FBSY Fast busy CALLP_RNA Ring-no-answer CALLP_VACANT Target CALLP_CXPORT Octel 200/300 message server calling itself CALLP_NODT Never received tone from message server INV_DATA Invalid data INV_STATE Invalid state INTERR Internal error BADDTMFDIG Bad DTMF digit 2MUCHDATA...
Page 349 Log Commands — Log, List Trace, Call Detail Record 7-55 Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION NO_GREET Cannot turn on greeting MSG_FAIL Cannot save message DSK_FULL Disk full SILENCE Only silence/exceeds limit ONLY_DTMF Only DTMF MSG_NOT_EXIST No such message APPOOL_FULL AP mailbox pool full NO_POOL_CF...
Page 350 Installation and Maintenance Volume 7-56 Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION DST_FAIL Destination mailbox fails Mailbox without OctelAccess COS RECWARN Record limit warning ILLGL_MBX Illegal mailbox – distribution list, network mailbox GOT_PRT Already allocated a port NO_TDM No TDM connection CLOSE_SESS Close session while busy TDM_ACTIVE...
Page 351 Log Commands — Log, List Trace, Call Detail Record 7-57 Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION PDL_OWNER_SDL PDL owner mailbox an SDL INV_COS_ATTR Invalid COS attribute PDLMEM_EXIST PDL member already in PDL PDL_FULL PDL already full PDLMEM_NINPDL PDL member not in PDL NO_PDLS PDL owner does not have any PDLs PDLMEM_IS_SELF...
Page 353: Appendix Acall-Processing Trace Activities
Call Processing Trace Activities 7A-1 APPENDIX A CALL-PROCESSING TRACE ACTIVITIES The types of activities performed during call processing are shown in Table 7A-1, Trace Activity Types. Events and supplemental activities are show in Table 7A-2, EVENT and AUX Activities in the Call-Process Trace Log.
Page 354 7A-2 Installation and Maintenance Volume Table 7A-1 Trace Activity Types Type Description Log the PBX query call record types INTGQRY Log the PBX reply call record types INTGREP Log the PBX query to check the existence of a mailbox CHKMBXQRY Log the reply “YES”...
Page 355 Call Processing Trace Activities 7A-3 In Table 7A-2, note the following: An entry in the TYPE column indicates that the EVENT applies only to the TYPE given. An entry of OctelNet means that the EVENT can apply to all OctelNet TYPES: ONT_IN, ONT_OUT, ONT_ERR.
Page 356 7A-4 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry OctelNet Generic administrative request packet. This Get all names. ADMGENREQ GETALL packet is sent by the base server (the server Get name for mailbox GETNAME trying to retrieve spoken and ASCII...
Page 357 Call Processing Trace Activities 7A-5 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Connection has been granted. CONNGRANT COS override occurred. COS_OVRID Generic for courtesy up/down. COURTESY UP/DOWN Created msg to receive new message...
Page 358 7A-6 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Transmitter failed in HDLC test. Used in FAX_MSG END_PLAY (continued) fax loopback test. Hardware error 63 is logged Receiver failed in HDLC test.
Page 359 Call Processing Trace Activities 7A-7 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Forced forward. FORCE_FWD Forward internal call. Ring-no-answer forward FWD_INT NO_ANSWER Busy forward BUSY All forward Forced forward FORCED...
Page 360 7A-8 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Link to this location is down. LOCN_DOWN Successful user logon to mailbox. LOGON Number of messages delivered while LOG_MSGS logged on.
Page 361 Call Processing Trace Activities 7A-9 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Message header response packet sent by Success ONT_IN, MHDR_RSP SUCCESS the node to the base server. The message Destination mailbox not found or deleted ONT_OUT MBXNTFND...
Page 362 7A-10 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Message was put in mailbox or location. Type of message entered in AUX PUT_IN Event logged at the end of the rebuild RBLD_END...
Page 363 Call Processing Trace Activities 7A-11 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Serial number packet sent by the node to ONT_IN, SER_NUM the base server. The serial number (in hex) ONT_OUT is traced in the SOURCE column.
Page 364 7A-12 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry IP address did not match TSTERADR Connection types do not match TSTERCON TSTERDOM In-domain status does not match Receiver self digits do not match TSTERRDG...
Page 365 Call Processing Trace Activities 7A-13 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Establish a connection CSP_IN EST_CONN Requewst a Serenade port CSP_OUT REQ_PORT Hangup a Serenade port HANGUP Initiate a transfer INIT_XFR...
Page 366 7A-14 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Break the TDM connection CSP_IN BREAK_TDM CSP_OUT Received a fax message FAX_RCV Send a fax message FAX_SEND Load a fax form into fax card memory FAX_LOAD...
Page 367: Chapter 8 System Errors And Traffic Pegs
SYSTEM ERRORS AND TRAFFIC PEGS Chapter Contents Boot ROM Diagnostics ............... Hardware Errors .
Page 369 Octel Overture 200/300 Quick Reference Guide System Errors and Traffic Pegs Information Command Traffic Pegs Lists the traffic pegs Clears the Traffic Pegs Count Table Hardware Errors Converts hardware error data fields into bit sets. BITTST x x = hexadecimal number Lists the Hardware Error Table.
Page 371: Boot Rom Diagnostics
System Errors and Traffic Pegs BOOT ROM DIAGNOSTICS When the Octel Overturet200/300 message server is loaded or reloaded (loss of power, system error, or a command), the CPU and the VCU execute a boot ROM diagnostic. The following describes how to access and interpret the boot ROM errors.
Page 372 Installation and Maintenance Volume The boot ROM diagnostic errors and their most likely causes are listed on the following pages. The CPU error number is displayed in hexdecimal form. A fatal error means that the message server does not come Table 8-1 Boot ROM Diagnostic Errors CPU Error Most Likely...
Page 373 System Errors and Traffic Pegs Table 8-1 Boot ROM Diagnostic Errors (continued) CPU Error Most Likely Description Cause OCC read error OCC checksum error 8254 timer error Watchdog timer error Coprocessor DMA CH 2 ––>CH 3 error Coprocessor DMA CH3––>CH 2 error –5V clear out of range (–4.5V to –5.5V) –12V out of range...
Page 374: Hardware Errors
Installation and Maintenance Volume HARDWARE ERRORS The Octel Overture 200/300 logs each hardware error, along with its date, time, and type, in the Hardware Error Table. This section explains how to read and interpret the information in the Hardware Error Table. It also suggests some probable causes and remedies. The command LIST HARDWARE is used to list the Hardware Error Table.
Page 375 System Errors and Traffic Pegs PRIO. Indicates the priority level of the hardware error being reported. Each type of hardware error has been assigned an error priority level. Priority levels range from 0 to 3, with 0 being the lowest level and 3 the highest.
Page 376 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies Error Type:Name Source Remedy Priority 1: Floppy Disk TEST FLOP 1 or Clear Hardware Error Table and run TE while trying to read F 1. If errors repeat, replace the following components one at a time.
Page 377 System Errors and Traffic Pegs Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority DATA-2 = = NO VOICE FILE SLOTS LEFT 01–06 = LOGICAL DRIVE ID THAT IS FULL = PROMPT AREA FULL = NO DISK WITH SUFFICIENT SPACE AVAILABLE = SYSTEM RECORDING LIMIT EXCEEDED (ZERO HOUR DRIVES) DATA-3 = NOT USED...
Page 378 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority DATA-1 = FAILURE CODE 01 = INSIDE CABINET TEMPERATURE MEASUREMENT IS OUT OF RANGE. 10 TO 50 C (50 F TO 122 F) DATA-2 = REASON: 01 = TEMPERATURE TOO HIGH...
Page 379 System Errors and Traffic Pegs Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 16: Defect in hard Defect in prompt area Copy prompts from diskette to the hard disk prompt area logged into Defect disk, using the Floppy Backup Restore List procedure.
Page 380 Installation and Maintenance Volume 8-10 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 03 = LIC WAS BUSY WHEN IT SHOULDN’T HAVE BEEN The integration card was not able to accept commands to it because it was busy. Reset the integration card.
Page 381 System Errors and Traffic Pegs 8-11 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 07 = GOT AN ERROR WHILE DOING MESSAGE WAITING DATA-2 = REASON FOR FAILURE: 00 = TIMED OUT 01 = NOT APPLICABLE 02 = MW NOT CONFIGURED 03 = COULD NOT MAKE MW (MITEL...
Page 382 Installation and Maintenance Volume 8-12 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 09 = GOT CALL, BUT NO CALL RECORD (OR CALL RECORD WAS TOO LATE): DATA-2 = PORT # CALL CAME IN ON DATA-3 = NOT USED DATA-4 = NOT USED The call rang in on the port but the port the integration card (e.g.,...
Page 383 System Errors and Traffic Pegs 8-13 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 25: Works Link Problem with the The remedy for the error depends on the Failure RS-232C link to the DATA-1 values. For DATA-1 values not Works system listed, call your technical support center.
Page 384 Installation and Maintenance Volume 8-14 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 28: ACP Error Works requesting an Log onto Works and list the Hardware error be logged in the Error Table. Refer to the Works Installation Works Hardware Error and Maintenance Manual, Maintenance Table...
Page 385 System Errors and Traffic Pegs 8-15 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 33: Line Card Error logged by Contact your technical support center. Hardware Error selftest when start LSP reply was received with either an error status or an unexpected OK status (e.g., Slot is empty or...
Page 386 Installation and Maintenance Volume 8-16 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 34. Power-ON Selftest for line cards. Replace LIC as indicated by slot number. Diagnostic Error For LIC4 For LIC 8, TLC 8 DATA-1 = PORT 1 DATA-1 = PORT 1, PORT 2 DATA-2 = PORT 2...
Page 387 System Errors and Traffic Pegs 8-17 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 34. Power-ON Selftest for integration Replace integration card as indicated by Diagnostic Error cards. slot number. (continued) TE INT LI INT DATA-1 through DATA-4 designate errors found.
Page 388 Installation and Maintenance Volume 8-18 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 34. Power-ON Selftest for CPU. Replace CPU. For OCC error, replace Diagnostic Error DATA-1 through OCC. DATA-4 designate errors found. DATA-3 Bit 7: TDM crosspoint error Bit 6: Modem failure...
Page 389 System Errors and Traffic Pegs 8-19 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 34: Power-ON Selftest for VCU. Replace VCU. Diagnostic Error DATA-1 through (continued) DATA-4 designate errors found DATA-3 Bit 0: Port Controller failed diagnostic selftest. Bit 1: Port Controller interrupt functionality failed.
Page 390 Installation and Maintenance Volume 8-20 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 36. System RAM Cache module found Call your technical support center for Error (continued) an error with system remedy. RAM, CPU and/or VCU.
Page 391 System Errors and Traffic Pegs 8-21 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 38. Disk Defect Boot Defect in secondary Attempt to reload the software code from Region bootstrap (Xboot) the floppy diskette to the hard disk. If error region repeats, replace the hard disk indicated in DATA-1.
Page 392 Installation and Maintenance Volume 8-22 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 41. Visual Mailbox Command link This is a Visual Mailbox error. First check Hardware Error interface LAN is that Visual Mailbox is functioning properly. (LAN HE) malfunctioning or has If it is, this is a false alarm or the condition...
Page 393 System Errors and Traffic Pegs 8-23 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error configuration tables The DATA-1 field specifies the type of error. DATA-2 through DATA-4 are data associated with the error.
Page 394 Installation and Maintenance Volume 8-24 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error (continued) configuration tables 0E = TOTAL NUMBER OF VISUAL MAILBOX USERS EXCEEDS THE ALLOWED LIMIT DATA-2 = HIGH BYTE OF THE TOTAL NUMBER OF VISUAL MAILBOX USERS...
Page 395 System Errors and Traffic Pegs 8-25 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 15 = NO SELF IP ADDRESS CONFIGURED 17 = SNMP SYSTEM MANAGER NOT KNOWN, TRAP MUST BE SENT 18 = NO AP ERROR MAILBOX (SYSTEM PARAMETER 145). 42.
Page 396 Installation and Maintenance Volume 8-26 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error (continued) configuration tables (NOT OVERTURE 200/300) 1D = REMOTE SYSTEM CONFIGURED TO SUPPORT TURNAROUND DATA-2 = LOCATION NUMBER OF REMOTE CABINET IN THE LOCATION TABLE OF THE LOCAL CABINET...
Page 397 System Errors and Traffic Pegs 8-27 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 43. Hard Disk/ Error detected in the Errors 1 or 3 — Run FLOPPY Backup/ Language Table read/write of language Restore. Read/Write Error table Errors 2, 5, 6, 7, or 8 —...
Page 398 Installation and Maintenance Volume 8-28 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 46. Received DTMF While trying to Check the route. Check that the PNN or other than D establish a connection TNN is correct. Contact the system (AMIS) with a Protocol 4 administrator of the remote network.
Page 399 System Errors and Traffic Pegs 8-29 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 63. Fax Card Fax loopback test Replace the fax card and do the loopback Hardware Error failed, or fax card test again. didn’t respond to test command, TEST X x y z.
Page 400 Installation and Maintenance Volume 8-30 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 64. LAN Card Problem detected by Dependent on the DATA-1 values described Hardware Error the LAN card. below. (continued) DATA-2 values in case of LAN_LOST_COMM: Unable to read card status.
Page 401 System Errors and Traffic Pegs 8-31 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 64. LAN Card Problem detected by Dependent on the DATA-1 values described Hardware Error the LAN card. below. (continued) 08 = ERROR DURING COURTESY DOWN An error occurred while executing the courtesy down command.
Page 402 Installation and Maintenance Volume 8-32 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 64. LAN Card Problem detected by Dependent on the DATA-1 values described Hardware Error the LAN card. below. (continued) B = CONTROL BLOCK SIZE MISMATCH Compatibility problem with LAN card.
Page 403 System Errors and Traffic Pegs 8-33 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 66. LAN Card Problem detected by Dependent on the DATA-1 values as Reported the LAN card. described below. Hardware Error (continued) 02 = LINK LOST The LAN card lost its connection to the LAN.
Page 404 Installation and Maintenance Volume 8-34 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 66. LAN Card Problem detected by Dependent on the DATA-1 values as Reported the LAN card. described below. Hardware Error (continued) 05 = SNMP MANAGER HOST NAME CANNOT BE RESOLVED Possible reasons include: Manager host name may be bad.
Page 405 System Errors and Traffic Pegs 8-35 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 68 BIC Error Dependent on value in Replace CPU card. DATA-1. DATA-1 = 01 BIC read error (chip bad or missing). DATA-1 = 02 BIC checksum error DATA-2 = Computed checksum.
Page 406 Installation and Maintenance Volume 8-36 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 72 Protocol Revision Namesend activity Disable Namesend to the remote location. Level Error Data-1 Digital Networking Data-2 Local Protocol Revision Level Data-3 Remote Protocol Revision Level Data-4 Location number of Remote Location...
Page 407: Traffic Peg Count Table
System Errors and Traffic Pegs 8-37 TRAFFIC PEG COUNT TABLE The Traffic Peg Count Table is used to record events monitored by the Octel Overturet200/300. Proper use of the table helps to understand how the various features and functions are being used. Several of the pegs may be used to determine PBX performance in conjunction with the Octel Overture 200/300, such as 13, 24, 25, 47–49.
Page 408 Installation and Maintenance Volume 8-38 Many of the traffic pegs are used in the System Performance report. When the Traffic Peg Count Table is cleared, the System Performance report is also cleared. Likewise, if the System Performance Caution! report is cleared, the Traffic Peg Count Table is cleared.
Page 409 System Errors and Traffic Pegs 8-39 Description NO DIAL TONE FROM PBX WHEN TRYING TO MAKE A CALL Number of times the Octel Overture 200/300 attempted to call out and did not receive dial tone from the PBX (when connecting a call). LEFT MESSAGE AFTER CALLING AN EXTENSION Number of messages left after calling an extension that was busy or did not answer.
Page 410 Installation and Maintenance Volume 8-40 Description IMMEDIATE CALL USED Number of times immediate call was used ( BACKUP WHILE LISTENING TO A MESSAGE Number of times backup was used while listening to message ( BACKUP WHILE RECORDING A MESSAGE Number of times backup was used while listening to message ( TIMES SYSTEM HAS RELOADED Number of times the Octel Overture 200/300 has reloaded.
Page 411 System Errors and Traffic Pegs 8-41 Description AUTO ATTENDANT CALLS PLACED Number of times the Octel Overture 200/300 dialed an extension number; counts all extensions called. AUTO ATTENDANT CALLS ANSWERED BY CALLED PARTY Number of calls placed that were answered. TRANSFER TO INTERCEPT BY DIALING 0 Number of times transfer to intercept because zero was pressed.
Page 412 Installation and Maintenance Volume 8-42 Description SEND FAILED TO EXTENDED MAILBOX MAILBOX FULL/SET TO NOT ACCEPT MESSAGE SET UP OFFSITE MESSAGE WAITING MESSAGE WAITING CALLED CX/MX PORT NETWORK MESSAGE SEND ATTEMPT NETWORK MESSAGE SEND SUCCESS NETWORK SEND COLLISION CODE DOWNLOADED SUCCESSFULLY TO INTEGRATION CARD DIGIT LOST DURING NETWORK COMMUNICATION AIC CALLED CX/MX PORT POWER FAILED...
Page 413 System Errors and Traffic Pegs 8-43 Description NET MESSAGE SEND OTHER SYSTEM BUSY The number of times a network message call was terminated because the destination system did not have enough idle ports. (Protocols 1, 3, or 5 only) This peg is incremented if the destination system responds during network communication that it has too few idle ports to accept a network call.
Page 414 Installation and Maintenance Volume 8-44 Description NETWORK MESSAGE RECEIVED REACHED BLOCK LIMIT The number of times the message being received was longer than expected. The originating system sends the length of the message being transmitted during network communication. If the end of message marker is not received, typically the line has dropped.
Page 415 System Errors and Traffic Pegs 8-45 Description SUBSEQUENT DIALED FOR ASSISTANCE INITIAL DIALED EXTENSION OR DIGIT SUBSEQUENT DIALED EXTENSION OR DIGIT INITIAL PRESSED TO LOGON SUBSEQUENT PRESSED TO LOGON INITIAL PRESSED FOR QUICK MESSAGE SUBSEQUENT PRESSED FOR QUICK MESSAGE CALLER WAS NETWORK CALLER WAS DID/E&M INTERFACE UNIT.
Page 416 Installation and Maintenance Volume 8-46 Description SUBSEQUENT LEFT MESSAGE AT TONE MESSAGE RECEIVED AFTER GREETING MESSAGE RECEIVED FROM NETWORK NORMAL GREETING PLAYED, NO CALL PLACED MESSAGE CREATED BUT NOT SENT, (ERROR NO ADDRESS, ETC.) INCOMPLETE EXTENSION NUMBER DIALED CARD COURTESY DOWN CD X COMMAND SENT OVER RS 232C TO PBX TO TURN ON MESSAGE WAITING COMMAND SENT OVER RS 232C TO PBX TO TURN OFF MESSAGE WAITING...
Page 417 System Errors and Traffic Pegs 8-47 Description INTEGRATION NO CALL RECORD TRANSFER TO PERSONAL ASSISTANT PERSONAL ASSISTANT UNAVAILABLE NO PORT AVAILABLE FOR ATTIC PORT STATUS CONFLICT WITH SLIC RESET INTEGRATION CARD MESSAGE SENT TO PDL WITH AN INVALID MAILBOX AS A MEMBER MW COMMAND SENT TO AN INTEGRATION CARD TO TURN ON LAMP MW COMMAND SENT TO AN INTEGRATION CARD TO TURN OFF LAMP REPLIED TO ADDITIONAL ADDRESSES...
Page 418 Installation and Maintenance Volume 8-48 Description PERSONAL DISTRIBUTION LIST PROTOCOL 2 MESSAGE ATTEMPT This peg is incremented each time a message is successfully sent to Protocol 2 locations. Protocol 2 sends all pending messages for a particular location (except night messages) when that location is called. PROTOCOL 2 MESSAGE SENT APLINK: DIAL TO AP LINK CONNECT TMO LOST TIMES PORT WITH COS ATTRIBUTE 66 GOT AN INCOMING CALL...
Page 419 System Errors and Traffic Pegs 8-49 Description NETWORK PROTOCOL 4 MESSAGE ATTEMPT NETWORK PROTOCOL 4 MESSAGE SENT PORT WENT OFF HOOK AND DIDN'T GET LOOP CURRENT NUMBER OF MESSAGES AFTER CALLING AN EXTENSION UNDER THE ALL FORWARD CONDITION NUMBER OF MESSAGES SENT BY LOGGED ON USERS NUMBER OF OTHER MESSAGES NET ERRORS, RETURN RECEIPT, MAILBOX FULL, ETC.
Page 420 Installation and Maintenance Volume 8-50 Description TOTAL NUMBER OF FAXES PRINTED NUMBER OF ATTEMPTS TO PRINT A FAX VIA ATTRIBUTE 84 NUMBER OF FAXES THAT FAILED TO PRINT NUMBER OF TIMES QUICK FAX FEATURE USED NUMBER OF TIMES COULDN'T ALLOCATE A FAX CHANNEL BECAUSE ALL FAX CHANNELS WERE BUSY USER HELP USER DIALED EXTENSION...
Page 421 System Errors and Traffic Pegs 8-51 Description DIGITAL NETWORK MESSAGE SEND SUCCESS The number of digital network messages sent successfully. MESSAGES RECEIVED FROM DIGITAL NETWORK Number of messages successfully received from the digital network. NUMBER OF NETWORK NAMES RECEIVED FROM DIGITAL NETWORK Number of network names successfully received from the digital network REAL-TIME NAME PLAY REQUESTED Number of times this cabinet played a real-time name from other cabinets.
Page 422 Installation and Maintenance Volume 8-52 Description INCOMING CONNECTION REJECTS BY THIS CABINET Number of times this cabinet rejected a request to open a connection. INCOMING CONNECTION REJECTS BECAUSE NO LAN CHANNEL AVAILABLE Number of times this cabinet rejected a request to open a connection because too many LAN channels were already busy.
Page 423 System Errors and Traffic Pegs 8-53 Description TOTAL TIME (IN MINUTES) THAT THE LAN IS UP Number of minutes that communication to the LAN card has been up. Increments every minute that the LAN card is communicating to the CPU. This peg is used in conjunction with peg 253 to calculate the percentage of time that the LAN is UP to the time that the system is UP for the Digital Network Performance Report, LAN Availability.
Page 424 Installation and Maintenance Volume 8-54 Description COPIED A RECEIVED OCTELNET MESSAGE — MORE THAN 10 RECIPIENTS The number of times a received Protocol 5 message was copied because the message had more than 10 recipients. COPIED A RECEIVED OCTELNET MESSAGE — DIFFERENT DELIVERY OPTIONS The number of times a received Protocol 5 message was copied because the message had different delivery options than the previous recipient.
Page 425 System Errors and Traffic Pegs 8-55 Description OCTELNET SPOKEN NAME SEND ATTEMPTS The number of attempts the Octel Overture 200/300 made to send a spoken name over Protocol 5. OCTELNET SPOKEN NAME SEND SUCCESSES The number of successful attempts the Octel Overture 200/300 made to send a spoken name over Protocol 5.
Page 426 Installation and Maintenance Volume 8-56 Description GATEWAY LINK – STANDARD NEW CALL The number of times a new call is transferred to the OctelAccess server control. GATEWAY LINK – NEW CALLS NOT CLAIMED BY THE GATEWAY Number of times an attempt to transfer call control to the OctelAccess server failed because no gateway assumed control of the new call.
Page 427 System Errors and Traffic Pegs 8-57 Description 308s INTEGRATION – CHECK MAILBOX Received a query from the PBX in response to check if there is a mailbox associated with an extension. Used with Matra PBX integration only. INTEGRATION – MAILBOX EXISTS REPLY Replied “YES”...
Page 428 Installation and Maintenance Volume 8-58 NET DIG AIC GOT CX POWER LOST PORT FAILURE NET SND IMMED RNA INTCP BUSY INTCP ERROR INVALID RQST CODE RQST RQST DID/E&M BUSY INTCP INTCP BUS MSG TABLES IMMED ERROR DUPLI BUS IN BUS OUT NET RCV NET REV NET RCV...
Page 429 System Errors and Traffic Pegs 8-59 GWL – GWL ALONE GWL NOT GWL # GWL FAX GWL FAX GWL VOICE GWL FAX LOGON LOGOFF CLMD SESSIONS OUTCALLS DLVD MSG FRM MSG FRM MSG FRM MS TO MS TO GATEWAY GATEWAY GATEWAY TO MS GWL VOICE...
Page 431: Chapter 9 Hardware Replacement
HARDWARE REPLACEMENT Chapter Contents Hardware Maintenance and Diagrams ............Preventive Maintenance .
Page 432: Hardware Replacement
HARDWARE REPLACEMENT Figures Shelf Structure in the Octel Overture 200 ............Inside Front View of Octel Overture 200 .
Page 433: Hardware Maintenance And Diagrams
Hardware Replacement HARDWARE MAINTENANCE AND DIAGRAMS This chapter provides details for preventive maintenance of the Octel Overturet200/300 and procedures for hardware replacement. It also provides a list of message server components and their part numbers. To assist with the procedures, diagrams of the Octel Overture 200 and Octel Overture 300 are shown. Preventive Maintenance Preventive maintenance consists of cleaning the air filter, periodic visual inspection of fan operation, and listing the System Performance Tables.
Page 434: Octel Overture 200 Diagrams
Installation and Maintenance Volume Power Supply Output Check voltages using a digital volt meter. Refer to the Installation chapter, Octel Overture 200/300 Hardware Installation section, in this volume. Preventive Maintenance Tools and Equipment The tools and equipment required to perform preventive maintenance tasks on the Octel Overture 200/300 are as follows: Antistatic wrist strap Digital volt/ohm meter...
Page 435 Hardware Replacement CPU Slot VCU Slot Front System Terminal Port Power Switch Seven Card Slots A1 - A6: LIC, TLC, DAC Power Supply Unit Integration card A1-A7: FAX card System Fuse A5-A7: LAN card Reload Button Entryworks ACP card Floppy Diskette Drive Voice Disk Drive...
Page 436 Installation and Maintenance Volume Front Door Front System Terminal (Slot A8) Port (SP1 Connector) Card Slot CPU (Slot A9) Power Switch Card Slot Power Supply/ Floppy Drive Unit Reload Button System Fuse Floppy Diskette Drive Floppy Signal Cable Disk Drive Assembly Figure 9-2 Inside Front View of Octel Overture 200 Octel Overture 200/300...
Page 437 Hardware Replacement Rear System Terminal RS 232C Port (J1 Connector Visual Mailbox connector) (J2) Connector (J4) Alarm Port (J3) Power Cord I/O Panel Figure 9-3 Octel Overture 200 Cabinet Rear View PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 438 Installation and Maintenance Volume Fan Power Harness Connector System Terminal Port Motherboard Power Cord Receptacle Figure 9-4 Inside Rear View of Octel Overture 200 Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 439: Octel Overture 300 Diagrams
Hardware Replacement Octel Overture 300 Diagrams Use the following Octel Overture 300 diagrams to provide assistance when performing preventive maintenance or replacing components. Figure 9-5 shows the Octel Overture 300 shelf structure. Figure 9-6 through Figure 9-8 illustrate the front, rear, and inside views of the Octel Overture 300 server. PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 440 Installation and Maintenance Volume CPU Slot VCU Slot Front System Terminal Port Power Switch Twelve Card Slots A1 - A11: LIC, TLC, DAC or Integration Power Supply card Unit A1-A12 FAX card Reload Button A10-A12 LAN card A12: Entryworks ACP, LIC, FAX, TLC Integration card System/Voice...
Page 441 Hardware Replacement Front Door Front System Terminal Port (SP1 Connector) (Slot A13) Card Slot Card Slot CPU (Slot A14) Power Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Floppy Disk Drive Hard Disk Drive Assembly Figure 9-6 Inside Front View of Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 442 Installation and Maintenance Volume 9-10 Works for Serenade DAC panel Figure 9-7 Rear View of Octel Overture 300 Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 443 Hardware Replacement 9-11 System Terminal Port Cable Main Power Main Harness Motherboard (shelf A) Power Line Filter SCSI Bus Jumper Cable Main Disk Drive Power Harness Disk Drive Motherboard Fan Tray (shelf B) Power Harness Disk Drive Motherboard (shelf C) Figure 9-8 Inside Rear View of Octel Overture 300 PB60014–01 Octel Overture 200/300...
Page 444: Hardware Replacement Guidelines
Installation and Maintenance Volume 9-12 HARDWARE REPLACEMENT GUIDELINES You can safely replace subassemblies in Octel Overture 200 or Octel Overture 300 message servers by following the procedures in succeeding sections. None of the subassemblies contain replaceable components; replacing, attempting to replace, or modifying any component of a subassembly voids all warranties. Octel can replace an assembly with an equivalent assembly.
Page 445 Hardware Replacement 9-13 Printed Circuit Assembly (PCA) Motherboard Option Control Chip (OCC) Figure 9-9 Card Cage Showing a Printed Circuit Assembly and an Option Control Chip Replacing a PCA Use the following procedure to replace a VCU or CPU: 1. Unlock and open the door of the cabinet. 2.
Page 446: Line Interface Card Replacement
Installation and Maintenance Volume 9-14 Do not slam the PCA into the cabinet, as this could damage the board or the motherboard connectors. Caution! 11. Switch ON the power supply unit. 12. Test the message server for correct operation. 13. Close and lock the door to the cabinet. Line Interface Card Replacement The Octel Overture 200/300 line interface cards (4- and 8-port LIC, ILC12, and DLC16) installed in shelf A are designed to be hot plugged;...
Page 447: Integration Card Replacement
Hardware Replacement 9-15 Installing Line Cards Use the following procedure to install a line card: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the top and bottom edges of the card, slide it into the card cage. 3.
Page 448 Installation and Maintenance Volume 9-16 Removing Integration Cards Use the following procedure to replace an integration card: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3.
Page 449: Local Area Network (Lan) Card Replacement
Hardware Replacement 9-17 Local Area Network (LAN) Card Replacement The LAN card installed in shelf A is designed to be hot plugged; that is, the message server does not need to be turned OFF to remove or install the card. Only one LAN card can be installed in an Octel Overture 200/300 message server.
Page 450 Installation and Maintenance Volume 9-18 5. Install the 10BaseT, RJ45 adapter on the back of the cabinet, for the slot in which the LAN card is being installed. 6. After servicing the LAN card, use the Courtesy Up command to put the card into service. At the @ prompt, type Enter CU x...
Page 451: Dtic Replacement
Hardware Replacement 9-19 Once the LAN card is installed, the LEDs on the LAN card are activated, as follows: LED Description LED Activity Number Color Standard use Lit when the LAN card is installed. Goes off when the card has been initialized and is ready for operation.
Page 452 Installation and Maintenance Volume 9-20 Installing a DTIC Card The procedure to install a DTIC is as follows: For a new installation, configure the SLOTS Table for the DTIC card before the card is installed. 1. Put on antistatic wrist strap. Connect it to an unpainted portion of the cabinet. For a first-time installation, the DTIC–E1 kit must be installed.
Page 453 Hardware Replacement 9-21 7. Pivot the card ejectors as needed to grip small flanges on the front edges of the card cage. 8. Firmly seat the DTIC connectors into the motherboard by pressing ejectors against the front edge of the card. The ejectors will clip onto small pins on the DTIC when the connectors have seated. No more than one card at a time may be removed or installed with power ON.
Page 454 Installation and Maintenance Volume 9-22 DTIC-E1 Adapter 2X New Jack Screws Grounding Screw I/O Cabling installed here. Refer to the Grounding Strip figure for the 75 ohm or the 120 ohm adapter. Velcro Hold down I/O Panel Figure 9-11 DTIC–E1 Kit Installation for the Octel Overture 200 DTIC-E1 Adapter 2X New Jack Screws Grounding Strip...
Page 455 Hardware Replacement 9-23 Grounding Screw Transmit Note: “Transmit ” and “Receive” are referenced from the voice server (i.e. DTIC–E1) side. Receive Figure 9-13 75-ohm DTIC-E1 Adapter Grounding Screw Cable Clamp Tx Ring Folded–back Tx Tip cable shield Chassis Ground foil or braid Rx Ring Rx Tip I/O Cable...
Page 456: Fax Application Processor
Installation and Maintenance Volume 9-24 Fax Application Processor Replacement The Octel Overture 200/300 fax application processors (fax cards) installed in shelf A are designed to be hot pluggable; that is, the message server does not need to be turned OFF to remove or install the cards. Figure 9-15 is a diagram of a fax card.
Page 457: Hard-Disk-Drive Replacement
Hardware Replacement 9-25 Installing Fax Application Processors Use the following procedure to install a fax card: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the top and bottom edges of the fax card, slide it into the card cage, taking care to align the card on the card guides and not let the daughter cards touch nearby cards.
Page 458 Installation and Maintenance Volume 9-26 Figure 9-16 Octel Overture 200 Hard-Disk-Drive Assembly Figure 9-17 Octel Overture 300 Hard-Disk-Drive Assembly Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 459 Hardware Replacement 9-27 The hard-disk-drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Hard-Disk Drive To remove the hard-disk drive, use the following procedures: 1. Unlock and open the door of the cabinet. 2.
Page 460: Octel Overture 300 Floppy-Disk-Drive Replacement
Installation and Maintenance Volume 9-28 7. Using a flat-bladed screwdriver, tighten the two captive screws that are attached to the front flange of the drive assembly. 8. Follow the procedure in the Procedures chapter, Hard-Disk Restore/Add/Replace section, in this volume, to restore the message server to correct configuration. 9.
Page 461 Hardware Replacement 9-29 The floppy-disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Octel Overture 300 Floppy-Disk Drive The Octel Overture 300 floppy-disk-drive assembly is a hot pluggable assembly. You do not need to turn OFF the power supply unit.
Page 462: Power Supply Unit Replacement
Installation and Maintenance Volume 9-30 6. Using a flat-bladed screwdriver, tighten the two captive screws that are attached to the front flange of the drive assembly. 7. Connect the keyed connector on the floppy-drive signal cable to the connector on the CPU card. 8.
Page 463: Removing The Power Supply Unit
Hardware Replacement 9-31 Circuit Breaker Captive Chassis Mounting Screws Figure 9-20 Octel Overture 300 Power Supply Assembly The power supply unit is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Power Supply Unit Use the following procedure to remove the power supply unit: The power supply unit is not hot pluggable.
Page 464: Installing The Power Supply Unit
Installation and Maintenance Volume 9-32 To avoid risk of electric shock, wait 2 minutes after turning OFF the message server to remove the power supply unit. Caution! 4. Remove the floppy-disk-drive signal cable from the CPU. 5. Using a flat-bladed screwdriver, loosen the two captive screws on the front of the power supply unit. 6.
Page 465: Octel Overture 200 Fan Panel Assembly
Hardware Replacement 9-33 7. Using a flat-bladed screwdriver, tighten the two captive screws that are attached to the front flange of the power supply unit. 8. Reattach the floppy-disk-drive signal cable. 9. When all other message-server maintenance has been accomplished, turn ON the message server at the power supply unit switch.
Page 466: Octel Overture 300 Fan Tray Replacement
Installation and Maintenance Volume 9-34 Removing the Fan Panel from the Octel Overture 200 Use the following procedures to remove the fan panel. Before proceeding, have the replacement unit ready. 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2.
Page 467: Air Filter Cleaning
Hardware Replacement 9-35 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Using a flat-bladed screwdriver, loosen the two captive screws on the front flange of the fan tray. 4.
Page 468: Installing The Air Filter
Installation and Maintenance Volume 9-36 4. Once the air filter is removed, rinse it in cold water until the water runs clear. 5. Shake out the excess water from the air filter. The air filter should be dry before you reinstall it. Installing the Air Filter To reinstall the air filter, use the following procedures: 1.
Page 469 Hardware Replacement 9-37 Replacing the motherboard assembly is a complicated procedure. Replace it only after you have confirmed that the motherboard is faulty. Do not disassemble the motherboard. Caution! The motherboard can only be replaced as an assembly. To replace the motherboard assembly, you must have access to both the front and rear of the Octel Overture 200/300 cabinet.
Page 470 Installation and Maintenance Volume 9-38 12. Remove the six screws that secure the motherboard to the cabinet from the sides of the motherboard I/O panel. 13. Remove the 18 screws that secure the motherboard to the cabinet; remove the motherboard. 14.
Page 471 Hardware Replacement 9-39 13. Tighten the two fasteners on the front of the power supply unit and disk-drive assembly. 14. Test the message server for correct operation by following the procedures in the Installation chapter in this volume. 15. Close and lock the door to the cabinet. Removing a Motherboard Assembly from the Octel Overture 300 To remove the Motherboard Assembly, refer to Figure 9-24, Figure 9-25, and Figure 9-26, and use the following procedures:...
Page 472 Installation and Maintenance Volume 9-40 Installing the Motherboard Assembly in the Octel Overture 300 To install the motherboard assembly, use the following procedure: The motherboard must be aligned precisely to ensure correct card engagement. To accomplish this, make sure to follow the instructions exactly. Caution! 1.
Page 473 Hardware Replacement 9-41 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness Harness Grounding Hardware Figure 9-22 A.C. Backplane Power Harness Installation for Octel Overture 200 PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 474 Installation and Maintenance Volume 9-42 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness Harness Grounding Hardware Purple Black DC Inlet Box Green/Yellow Figure 9-23 D.C. Backplane Power Harness Installation for Octel Overture 200 Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 475 Hardware Replacement 9-43 Front View of Connector Connector Backplane to Filter Harness Connector Mounting Harness Grounding Screws Hardware Green/Yellow Brown Blue Power Filter Assembly Figure 9-24 Power-Filter Assembly for 120-Vac and 240-Vac Domestic Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 476 Installation and Maintenance Volume 9-44 Front View of Connector Connector Backplane to Filter Harness Connector Mounting Harness Grounding Screws Hardware Green/Yellow Brown Blue Power Filter Assembly Figure 9-25 Power-Filter Assembly for 240-Vac International Octel Overture 300 Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 477 Hardware Replacement 9-45 Front View of Connector Connector Backplane to Filter Harness Connector Mounting Harness Grounding Screws Hardware Black Purple DC Filter Assembly Green/Yellow Bottom View of Filter Figure 9-26 Power-Filter Assembly for 48-Vdc Octel Overture 300 PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 478: Octel Overture 300 Disk-Drive Backplane Replacement
Installation and Maintenance Volume 9-46 Octel Overture 300 Disk-Drive Backplane Replacement The disk-drive backplanes provide communication and d.c. power buses from the motherboard to the disk-drive assembly. There are two disk-drive backplanes, one for shelf B and one for shelf C. Disk Drive Backplane, Shelf B...
Page 479 Hardware Replacement 9-47 Removing a Disk Drive Backplane from the Octel Overture 300 Use the following procedure to remove a disk-drive backplane: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3.
Page 480: Octel Overture 300 Load Resistor Assembly Replacement
Installation and Maintenance Volume 9-48 6. Reconnect all harnesses and cables to the backplane. 7. Fasten the bottom rear panel with four screws, and reconnect the cables as they were. 8. Verify that the power supply unit is OFF . Attach the power cord. 9.
Page 481 Hardware Replacement 9-49 The Octel Overture 300 is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Load Resistor Assembly from the Octel Overture 300 Use the following procedures to remove the load-resistor assembly: 1.
Page 482: Octel Overture 300 Power-Filter Assembly
Installation and Maintenance Volume 9-50 Octel Overture 300 Power-Filter Assembly The power-filter assembly is a unit that includes a power-entry connection and a power-line EMI-suppression filter. The power-line filter varies with input power type; for domestic use the input power is 120/240 Vac, and for international use it is 240 Vac or 48 Vdc. The power-filter assembly is replaced as a unit.
Page 483: Ac-To-Dc Power-Supply Conversion
Hardware Replacement 9-51 4. If the cabinet has an a.c. power source, plug the power cord into the power filter. If the cabinet is d.c.-powered, reconnect the wires from the power source to the terminal block, as shown in Figure 9-29. 5.
Page 484 Installation and Maintenance Volume 9-52 Removing AC Subassemblies from the Octel Overture 200 This conversion requires the Octel Overture 200 AC-to-DC power supply conversion kit, part number 740-6543-001, which contains the following: DC power supply unit DC inlet box DC backplane harness To remove the a.c.
Page 485: Option Control Chip Replacement
Hardware Replacement 9-53 Removing AC Subassemblies from the Octel Overture 300 This conversion requires the Octel Overture 300 AC-to-DC power supply conversion kit, part number 740-6100-001, which contains the following: DC power supply unit DC filter assembly DC backplane harness To remove the a.c.
Page 486: Option Control Chip (Occ)
Installation and Maintenance Volume 9-54 Motherboard Option Control Chip Assembly (including socket) Socket fixed to Motherboard Figure 9-30 Option Control Chip (OCC) Assembly Motherboard Option Control Chip (OCC) Figure 9-31 Location of Option Control Chip (OCC) in the Octel Overture 200/300 The OCC assembly is sensitive to static electricity and should be handled as little as possible.
Page 487 Hardware Replacement 9-55 Removing the OCC The OCC assembly should always be moved as a unit that includes the OCC integrated circuit and the socket in which it is mounted. The two parts of the assembly should never be separated. 1.
Page 488: Message Server Assembly Descriptions And Part Numbers
Installation and Maintenance Volume 9-56 MESSAGE SERVER ASSEMBLY DESCRIPTIONS AND PART NUMBERS Octel Overture 200 Assemblies Assemblies used in the Octel Overture 200 are as follows: Assembly Part Number System Motherboard, Board Assembly 740-6503-001 CPU, Board Assembly 300-6039-001 VCU, Board Assembly 300-6001-004 90- to 132-Vac Power Supply Assembly 740-6504-001...
Page 489: Octel Overture 200/300 Assemblies
Hardware Replacement 9-57 Assembly Part Number 120-/240-Vac Filter-to-Backplane Harness 530-6009-001 48-Vdc Filter-to-Backplane Harness 530-6021-001 Disk Power Harness 530-6010-001 Fan Tray Assembly 740-6002-001 Air Filter 840-6013-001 Load Resistor Assembly 740-6128-001 120-Vac Power Filter Assembly 740-6006-001 240-Vac Power Filter Assembly, Domestic 740-6028-001 240-Vac Power Filter Assembly, European 740-6031-001 Octel Overture 200/300 Assemblies...
Page 491: Chapter 10 Digital Trunk Interface Card (Dtic)
DIGITAL TRUNK INTERFACE CARD (DTIC) Chapter Contents 10.1 Digital Trunk Interface Card (DTIC) Overview ........... 10-1 DTIC Hardware .
Page 493: 10.1 Digital Trunk Interface Card (Dtic) Overview
DTIC 10-1 10.1 DIGITAL TRUNK INTERFACE CARD (DTIC) OVERVIEW The DTIC is applicable only to specific Octel channels in Europe and is available only through those channels. This chapter contains information specific to the digital trunk interface card (DTIC). Included are details about hardware, installation, configuration, and maintenance and troubleshooting.
Page 494 Installation and Maintenance Volume 10-2 Card Power/run Card Ejector Ejector LEDs Status LEDs Connector jumper Reserved for 6th memory memory memory memory memory memory Card Stiffener CP memory Trunk Boot Framer 75 ohm 120 ohm Trunk Framer 75 ohm 120 ohm Card Stiffener Connector P3 Connector P2...
Page 495: 10.2 How To Configure The Dtic
DTIC 10-3 10.2 HOW TO CONFIGURE THE DTIC For the DTIC to operate correctly, the Octel Overture 200/300 for the DTIC must be configured correctly. The major items for configuration are the following: System Parameters SLOTS Table The correct LSP Table must be selected during configuration of the SLOTS Table. The LSP Table, with the name ACULAB, first must be added and configured at a password level higher than Maintenance level.
Page 496: Lsp Table
10-4 Installation and Maintenance Volume System Parameter 175 — PORT NUMBER FOR CALL RECORDS TO FIRST PORT. These settings are site specific and depend on the numbering of PBX extensions. The following is an example of settings for the four parts of this parameter: Number of digits in the extension number fields to 5 Number of digits in the port number field to 3 Fill character to 0 (zero)
Page 497 DTIC 10-5 Configuring Slots for the DTIC The DTIC card is physically connected to a PBX extension (a single line) via two 75-ohm coax cables to support 30 ports. The PBX directs calls to the message server for answering. The SLOTS Table contains information about each port on the DTIC card. Each port connected to a PBX extension can be configured to handle calls differently.
Page 498 10-6 Installation and Maintenance Volume MODE Enter the Answering Mode. Must be either Primary Answer (AX), Secondary Answer (CX), or Message Center (MX). Determines how the message server handles the call when that port answers. For further details on answering modes, refer to the Product Description volume, General Description chapter, and to the Configuration volume, Slots Table chapter, Line Cards section.
Page 499 DTIC 10-7 LSPTAB Enter the number to specify the LSP Table to be referenced for this slot. The LSP Table for this DPNSS integration first must be added and configured at a password level higher than Maintenance level. If the ACULAB LSP Table does not appear in the list of LSP Tables, contact Technical Support to add the table and configure it correctly.
Page 500 10-8 Installation and Maintenance Volume .A SLOT Enter SLOT NUMBER to ADD. Enter empty line when done. ADD:2 6 –LIC4 5 –MITEL 2 –SLIC 8 –ACP 7 –DAC4 50–PICROLM 3 –RIC 16–FAX8 10–LIC8 51–PICATT 4 –ATTIC 17–FAX4 11–TLC8 52–PICNT 13–SIC8 22–LAN 18–LIC4I 23–DTC17–E1...
Page 501 DTIC 10-9 Modifying a DTIC card in the SLOTS Table is similar to adding a DTIC. .M SLOT Enter slot number to MODIFY Enter empty line when done. MOD:5 –LIC4 2 –SLIC –ACP –DAC4 3 –RIC 17 –FAX4 10 –LIC8 4 –ATTIC 16 –FAX8 11 –TLC8...
Page 502: 10.3 Troubleshooting And Maintenance
10-10 Installation and Maintenance Volume 10.3 TROUBLESHOOTING AND MAINTENANCE After the installation and configuration of the DTIC is complete and the system has been restarted, verify whether phone calls can be placed by simply calling the system on one of the DTIC voice mail ports. If the call is successful (you get the voice mail greeting and there is no popping or buzzing indicating clock sync problems), the DTIC installation is successful.
Page 503: Dtic Not Up
DTIC 10-11 DTIC Not Up The supervisor terminal is the virtual session you see on the DTIC card when you use the CONNECT command to connect to the DTIC. The supervisor terminal may not indicate that the DTIC is up or stayed up.
Page 504 10-12 Installation and Maintenance Volume DS1A Signal Status — state of entire trunk Field Possible values Description RECEIVE State In frame Normal. Out of frame Functioning but has problems. Loss of Signal Not functioning. RAI (Remote Alarm Remote end receiving signal and detects no Indication) problems.
Page 505 DTIC 10-13 Timeslot 16 Signaling Channel Status — state of only this channel Field Possible values Description RECEIVE State In frame Normal operation. Out of frame Can send voice data but not information regarding call progress, etc. MF RAI (Multi-Frame Far end satisfied with signal on this channel.
Page 506 10-14 Installation and Maintenance Volume Channel Status – ALL — state of the card Field Possible values Description CARD STATE Card is ready for traffic. DOWN Card is not ready for traffic. The CARD STATE should agree with the Traffic field under the TRANSMIT section of the trunk status.
Page 507 DTIC 10-15 Field Possible values Description TRANSMIT ABCD 0001 On-hook. 1101 Off-hook. 0001 1101 1111 Wink. 1101 1001 1101 Flash. 1111 Busy/error. OTHER CHANNEL STATE ON HOOK OFF HOOK SEQUENCER PC* Value from 00 to ff Informational only — for use by Octel (hex) Engineering.
Page 508 10-16 Installation and Maintenance Volume The ST CARD command shows the status of the card: dtic>ST CARD ––––– Channel Status – ALL ––––––––––––––––––––––––––––––––––––––––––––––––––––––– CARD STATE: SEQUENCER PC: CLOCK MASTER: Enabled CLOCK ACTIVE: Enabled This example shows normal card status. In this example, the card is enabled to be the synchronization receiver of the master clock.
Page 509 DTIC 10-17 Field Count for ... * Comments ts_oof_cnt Out of frame Increments whenever an oof problem is seen. ts_oof_crc_cnt Change of frame alignment Applies when using CRC mode. Increments cyclic redundancy check when the basic frame is okay but momentarily could not use CRC.
Page 510 10-18 Installation and Maintenance Volume Solutions for Trunk Problems Perform the following steps to solve trunk problems: 1. Make sure the transmit and receive portions of the cable are not reversed. If it is possible to swap the transmit and receive parts of the cable, do so, and check to see if the DTIC comes up. 2.
Page 511: Call Into System, Phone Rings But Is Never Answered
DTIC 10-19 Call into System, Phone Rings but Is Never Answered This problem is unlikely, but it could be caused by the DTIC being operational but not being allowed to report ringing to the main system. A possible source of this problem is that the signaling method for the DTIC is not set to the correct value.
Page 512: Dtic Still Does Not Operate Correctly
10-20 Installation and Maintenance Volume DTIC Still Does Not Operate Correctly If you need to call Technical Support, try to provide the symptoms of the problem and the revision/version of the DTIC software. You can get complete DTIC revision information by connecting to the DTIC (E1) using the VERSION command, as in the following example: @CONN 2 Connecting to E1...
Page 513: Chapter 11 Lan Card
LAN CARD Chapter Contents 11.1 Overview ................. . 11-1 11.2 Installing and Configuring the LAN Card...
Page 515 Octel Overture 200/300 Quick Reference Guide LAN Card Command Description Taking LAN card out service of and returning it to service Courtesy Down Takes the LAN card out of service without interrupting CD x activities in progress. x = slot number of LAN card. Courtesy Up Brings the LAN card back into service.
Page 517: 11.1 Overview
LAN Card 11-1 11.1 OVERVIEW Information in this chapter specific to the LAN card includes details about hardware, installation, configuration, maintenance, and troubleshooting. A LAN card must be installed in the Octel Overturet200/300 for the Digital Networking feature, the LAN Backup and Restore feature, or the Gateway Link feature.
Page 518: 11.2 Installing And Configuring The Lan Card
Installation and Maintenance Volume 11-2 11.2 INSTALLING AND CONFIGURING THE LAN CARD Only one LAN card can be installed in the message server. The LAN card can be installed in slots A5, A6, or A7 for the Octel Overture 200 and slots A10, A11, or A12 for the Octel Overture 300. The LAN card must be configured in the SLOTS Table and certain system parameters might need to be modified before the LAN card is installed.
Page 519 LAN Card 11-3 System Parameters Configure System Parameters 233 and 234 if a gateway and name server exist on the LAN and must be accessed. Contact the network administrator for information about these system parameters. System Parameter Description and Use LAN: NAME SERVER IP ADDRESS The name server is used to determine the IP address of a node, given its ASCII host name.
Page 520 Installation and Maintenance Volume 11-4 System Parameter Description and Use LAN: SNMP MANAGER IP ADDRESS The IP address of the SNMP manager’s PC/workstation, which must be of the form M.N.O.P, where M = 1–223; N and O = 0–255, and P = 1–254. LAN: SNMP MANAGER HOST aSCII NAME The host name of the SNMP manager’s PC/workstation, which can be up to 31 alphanumeric characters long.
Page 521: Lan Card Installation
LAN Card 11-5 LAN Card Installation LAN cards are designed to be hot-plugged. The procedure to install the LAN card is as follows: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the LAN card by its top and bottom edges, slide the card into the card cage. 3.
Page 522: 11.3 Testing The Lan Card
Installation and Maintenance Volume 11-6 11.3 TESTING THE LAN CARD After the Octel Overture 200/300 has been restarted to bring up the LAN card, test whether the LAN card is functional and is communicating with other message servers. Use the following commands: CMD PING LANSTAT CMD PING...
Page 523 LAN Card 11-7 An example of a ping failure is as follows: @CMD 11 PING 157.156.53.5 LAN (Ethernet) Link: 02/4/1994 12:48:20 (0179fc76:0179fc76) Rev 1.0.3 Current Time: 04/12/1994 15:15:49 @ Slot 10 LAN>PING 157.156.53.5: 56 data bytes still trying... still trying... still trying...
Page 524 Installation and Maintenance Volume 11-8 The LAN status is always UP, INITIALIZING, or DOWN, as follow: LAN Status The LAN card is running, with CPU communication to the card. The LAN is running normally. If a Courtesy Down is in progress, the message COURTESY DOWN IN PROGRESS is shown.
Page 525 LAN Card 11-9 Traffic Pegs The following pegs in the Traffic Peg Count Table are useful in monitoring and troubleshooting the LAN card. Peg Number Description and Use CARD COURTESY DOWN: Number of times the CD command for LAN was executed successfully. TOTAL TIME (IN MINUTES) THAT THE LAN IS UP: Number of minutes that communication to the LAN card has been UP.
Page 526: 11.4 Taking The Lan Card Out Of Service
Installation and Maintenance Volume 11-10 11.4 TAKING THE LAN CARD OUT OF SERVICE Use the Courtesy Down command to take the LAN card out of service. The Courtesy Down command does the following: Takes the digital-networking hardware and software out of service without interrupting any activity in progress or causing random errors.
Page 527 LAN Card 11-11 @CD 7 STARTING LAN COURTESY DOWN... LCH01 LCH02 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE SEND CONN IDLE IDLE SEND CONN WAITING FOR 4 LAN CHANNEL(S) TO GO IDLE WAITING FOR 3 LAN CHANNEL(S) TO GO IDLE WAITING FOR 2 LAN CHANNEL(S) TO GO IDLE WAITING FOR 1 LAN CHANNEL(S) TO GO IDLE ALL LAN CHANNELS ARE IDLE.
Page 528: Effect Of Pressing The Escape Key
Installation and Maintenance Volume 11-12 Table 11-2 CD and CU for LAN — Messages and Descriptions Status Messages Description SYSTEM DOES NOT HAVE Digital Networking feature is not available. To check for DIGITAL NETWORKING SW-X0049 or SW-X0053 in the feature table, at the @ prompt, FEATURE enter L F.
Page 529: Appendix Ainternet Addressing
Internet Addressing 11A-1 APPENDIX A INTERNET ADDRESSING This appendix provides some background information about internet addresses and how this information relates to the Octel Overturet200/300 Digital Networking and other Octel LAN-based features. A TCP/IP* internet is a virtual network built by interconnecting physical networks with gateways. Addressing is an essential ingredient that helps TCP/IP software hide physical network details and makes the internet appear to be a single, uniform entity.
Page 530 Installation and Maintenance Volume 11A-2 0 1 2 3 4 Class A netid hostid Class B netid hostid Class C 1 1 0 netid hostid Class D 1 1 1 0 multicast address Class E 1 1 1 1 reserved for future use Note: The three primary forms (Classes A, B, and C) can be distinguished by the first two bits.
Page 531: Subnet Addressing
Internet Addressing 11A-3 all 0s This host* class Host on this net* all 0s host ident. all 1s Limited broadcast (local net)** Directed broadcast for net** all 1s Loopback*** anything (often 1) Allowed only at system startup and is never a valid destination address. Never a valid source address.
Page 532 Installation and Maintenance Volume 11A-4 Using the original Internet part (netid) Local part (hostid) IP address scheme. Using the subnet Internet part Subnet Hostid scheme. Conceptual Interpretation of a 32-Bit IP Address Implementation of Subnets with Masks The standard specifies that a site using subnet addressing must choose a 32-bit subnet mask for each network.
Page 533 Internet Addressing 11A-5 the network portion for the class B address gives the following in binary format: 11111111 11111111 11111000 00000000 This is equivalent to 255.255.248.0 which is what the user would enter in reply to the UPDATE question: Enter the subnet mask for this Digital Network (Default 255.255.0.0):255.255.248.0 Example 2 —...
Page 535 SNMP 11B-1 APPENDIX B SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) 11B.1 UNDERSTANDING SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) Simple Network Management Protocol (SNMP) is the standard digital network management protocol in TCP/IP* networks. An SNMP management application is typically an off-the-shelf software package run on a PC, terminal, or workstation by a network administrator or technician to manage and troubleshoot a network.
Page 536: Appendix B Simple Network Management Protocol (Snmp)
Installation and Maintenance Volume 11B-2 11B.2 BASIC MIB — INTERNET MIB-II Octel has implemented a subset of the Internet MIB-II Standard. This standard provides access to low-level TCP/IP and network monitoring information such as Number of packets sent and received Number of error packets at Ethernet, TCP, SNMP, and UDP levels Current UDP socket information Current connection information...
Page 537 SNMP 11B-3 11B.3 PRIVATE MIB — OCTEL PRODUCTS.VMX-DIAL MIB Introduction The private MIB consists of about 60 variables whose data values are divided into various groups defined by the MIB file hierarchy. There are 23 variables that are repeated from each location configured. The actual division of the groups as displayed on the SNMP manager application depends on the MIB descriptor file being used.
Page 538 Installation and Maintenance Volume 11B-4 Following is an example of CONFIG system information for the current cabinet, with system name [ works9 ]: É É É É É É É É É É É É É É É É É É É É É É É É É É É É É É É É É Mon Jun 6 18:32:29 1994 [ works9 ] : Quick Dump: VMX–DIAL.config É...
Page 539 SNMP 11B-5 DNETSTAT This part of the private MIB contains the Digital Network Performance Report. It shows a high-level summary of all digital networking activity, such as messages sent/received, LAN channel usage, and connections. Following is an example of DNETSTAT: É...
Page 540 Installation and Maintenance Volume 11B-6 SNMP Query Tracing When an SNMP query is received by an Octel Overture 200/300, the event is logged in the CP trace. Each type of query has an identifying number that appears in the AUX field of the CP trace. Identifying Number CPT Trace Logged To Digital Network Performance Report or System Configuration...
Page 541: Configuring Snmp
SNMP 11B-7 11B.4 USING SNMP TRAPS SNMP traps are SNMP protocol messages initiated by the managed system to report a predefined error condition. For the Octel Overture 200/300, these errors are hardware errors as logged in the Hardware Error Table. In addition to the name and ID of the logging system, all information for the hardware error that caused the trap is listed.
Page 542 Installation and Maintenance Volume 11B-8 The IP address of the name server. System Parameter 233 — LAN: NAME SERVER IP ADDRESS The ASCII name of the SNMP manager. System Parameter 236 — LAN: SNMP MANAGER HOST ASCII NAME When the same hardware error is logged a sufficient number of times (the number is predefined), an alarm outcall is made.
Page 543 SNMP 11B-9 @CON 6 Connecting to LAN in slot 6 LAN (Ethernet) Link: 08/1/1994 12:39:04 (018664b6:018665b6) Rev. 1.1.2 Current Time: 09/12/1994 17:20:42 @ Slot 6 LAN<l cfg Installation Name : V200_1 VMX System ID : 200111 Host Name : v200_1 Domain Name Internet Address : 148.147.250.114...
Page 544 Installation and Maintenance Volume 11B-10 SNMP Trap CP Trace Example Following is an example of a CP trace for an SNMP trap: MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE D1 D2 D3 D4 D5 05/18/94 12:06:08 LAN_OUT SNMP_TRAP...
Page 545 SNMP 11B-11 Testing SNMP Trap Functionality An Octel Overture 200/300 can inform an SNMP manager system when a qualified hardware error is logged. The TEST SNMP command tests the mechanism and gives assurance that the Octel Overture 200/300 can communicate to the SNMP manager system, is provided. Before a TEST SNMP command can be used, System Parameter 242 must be set to YES, and the SNMP manager system must be configured, which means that either System Parameter 235 or System Parameters 233 and 236 must be configured.
Page 546 Installation and Maintenance Volume 11B-12 TEST SNMP Examples Following is an example of a successful TEST SNMP: @TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM. Following is an example of an unsuccessful TEST SNMP: @TEST SNMP LAN COMMUNICATION IS NOT UP. Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 547: Appendix Coctel Private Mib
Octel Private MIB 11C-1 APPENDIX C OCTEL PRIVATE MIB 11C.1 SAMPLE INTERNET SESSION TO OBTAIN THE PRIVATE MIB This appendix provides a sample Internet session for obtaining the Octel Private MIB from Internet and a listing of the Octel Private MIB. To obtain the private MIB file, connect to the Internet and then do FTP ANONYMOUS from ftp.ISI.EDU (128.9.176.20).
Page 548 Installation and Maintenance Volume 11C-2 11C.2 LISTING OF OCTEL PRIVATE MIB VMX–DIAL DEFINITIONS ::= BEGIN –– –– VMX–DIAL private MIB definitions for the VMX200/300 –– Filename: vmxdial.mib –– This MIB definition is provided for use with OCtel’s VMX200/300 –– product only. ––...
Page 549 Octel Private MIB 11C-3 SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”VMX System Serial Number.” ::= { config 2 } systemID OBJECT–TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”VMX System Identification Number.” ::= { config 3 } sentVoiceMsgs OBJECT–TYPE SYNTAX...
Page 550 Installation and Maintenance Volume 11C-4 ”Total number of seconds of message sent to the networks” ::= { message 7 } secRecv OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Total number of seconds of message received from the networks” ::= { message 8 } lchNumber OBJECT–TYPE SYNTAX...
Page 551 Octel Private MIB 11C-5 ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected” ::= { lanConn 2 } outGotBusys OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected, due to all LCH busy”...
Page 552 Installation and Maintenance Volume 11C-6 INTEGER, locName DisplayString (SIZE (0..255)), locIpAddr IpAddress, locLinkType DisplayString, locInDomain DisplayString, locColocated DisplayString, route1 DisplayString (SIZE (0..255)), route2 DisplayString (SIZE (0..255)), route3 DisplayString (SIZE (0..255)), cattempts Counter, cfailures Counter, cdroppeds Counter, cbusys Counter, cdayMin INTEGER, cnightMin INTEGER, mdvcAttempts...
Page 553 Octel Private MIB 11C-7 ::= { locEntry 1 } locName OBJECT–TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”System Name of This Location Entry, SELF means this system” ::= { locEntry 2 } locIpAddr OBJECT–TYPE SYNTAX IpAddress ACCESS read–only STATUS mandatory...
Page 554 Installation and Maintenance Volume 11C-8 ::= { locroute 2 } route3 OBJECT–TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read–only STATUS mandatory DESCRIPTION ”Third Entry in the Route Table for this location.” ::= { locroute 3 } locConn OBJECT IDENTIFIER ::= { locEntry 8 } cattempts OBJECT–TYPE SYNTAX...
Page 555 Octel Private MIB 11C-9 SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of voice message delivery failures to this location.” ::= { msgDelivery 2 } mdvcRetries OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of voice message delivery retries to this location.” ::= { msgDelivery 3 } mdfxAttempts OBJECT–TYPE...
Page 556 Installation and Maintenance Volume 11C-10 SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of Real Time Network Name Played from this location.” ::= { locEntry 10 } locLinkdrops OBJECT–TYPE SYNTAX Counter ACCESS read–only STATUS mandatory DESCRIPTION ”Number of time LAN connection dropped, High Speed link only.” ::= { locEntry 11 } locAnalogstndbys OBJECT–TYPE SYNTAX...
Page 557 Octel Private MIB 11C-11 heData3 OCTET STRING, heData4 OCTET STRING heIdx OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Index of this Hardware Entry” ::= { hwerrEntry 1 } heType OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Error Type of this hardare error.” ::= { hwerrEntry 2 } heSlot OBJECT–TYPE...
Page 558 Installation and Maintenance Volume 11C-12 heMin OBJECT–TYPE SYNTAX INTEGER ACCESS read–only STATUS mandatory DESCRIPTION ”Minute on which this Hardware Error Entry occurred” ::= { hwerrEntry 7 } heCh OBJECT–TYPE SYNTAX OCTET STRING ACCESS read–only STATUS mandatory DESCRIPTION ”Channel Number of this Hardware Error Entry” ::= { hwerrEntry 8 } hePrio OBJECT–TYPE...
Page 559 Octel Private MIB 11C-13 heData1, heData2, heData3, heData4 } DESCRIPTION ”A hwerrTrap signifies that the VMX system has hardware errors logged. This trap is sent if the user has configured it.” ::= 1 PB60014–01 Octel Overture 200/300 Serenade 3.0...
Page 561: Chapter 12 Procedures
PROCEDURES Chapter Contents 12.1 Electronic Feature Delivery ..............12-1 12.2 Floppy Diskette Backup Procedures...
Page 563 Octel Overture 200/300 Quick Reference Guide Procedures Section Command Other Necessary Information Electronic Feature Order Administration department adds Delivery/Removal optional software. Greeting Backs up and restores greetings, names, FLOPPY Backup/Restore scripted and sequential messages to and from hard disk and floppy diskettes. Floppy directory displays type of message backed up and from which mailbox.
Page 565: Electronic Feature Delivery
Procedures 12-1 12.1 ELECTRONIC FEATURE DELIVERY The Option Control Chip (OCC), located on the Motherboard in Shelf A, contains the features the Octel Overturet200/300 is equipped with. The following optional features can be added to Octel Overture 200/300 message servers. To see what options are installed on the Octel Overture 200/300, at the @ prompt, enter L F.
Page 566: Optional Software
Installation and Maintenance Volume 12-2 The following example shows the optional features listed when the LIST FEATURE command is entered. Refer to the Maintenance Commands chapter for an explanation of the fields in this screen. @L F –––––––––––––––– SYSTEM SOFTWARE RELEASE S.x.x.x (MM/DD/YY) –––––––––––––––– DAY MM/DD HH:MM:SS YYYY...
Page 567: 12.2 Floppy Diskette Backup Procedures
Procedures 12-3 12.2 FLOPPY DISKETTE BACKUP PROCEDURES This section includes backup procedures to be used when backing up with floppy diskettes. If you plan to back up over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. Floppy diskette backup procedures are used to back up All names.
Page 568 Installation and Maintenance Volume 12-4 Backing Up All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of backing up all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. New diskettes are inserted into the floppy drive. Action Octel Overture 200/300 Description and Response Enter...
Page 569 Procedures 12-5 Action Octel Overture 200/300 Description and Response Enter The following is displayed: :DISK #1 FORMATTING ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 371 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 372 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 373 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 374 ...DONE...
Page 570: Backing Up All Names
Installation and Maintenance Volume 12-6 Backing Up All Names The following is an example of backing up all names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 –...
Page 571 Procedures 12-7 Action Octel Overture 200/300 Description and Response Enter :ALLNAMES The following is displayed: FORMATTING ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 371 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 372 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 373 ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 374 ...DONE...
Page 572: Backing Up Local Names
Installation and Maintenance Volume 12-8 Backing Up Local Names The following is an example of backing up local names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 –...
Page 573 Procedures 12-9 Action Octel Overture 200/300 Description and Response Enter The following is displayed: :ALL –––––––––– BACKUP ALL LOCAL NAMES –––––––––– INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 – 14 CHARACTERS) :LOCALNAMES1 Enter The following is displayed: FORMATTING ...DONE BACKING UP LOCAL–NAME FOR MAILBOX 370...
Page 574: Backing Up Network Names
Installation and Maintenance Volume 12-10 Backing Up Network Names The following is an example of backing up network names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 –...
Page 575 Procedures 12-11 Action Octel Overture 200/300 Description and Response Enter The following is displayed: :ALL INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 – 14 CHARACTERS) :NETNAMES1 Enter The following is displayed: FORMATTING ...DONE BACKING UP NETNAME FOR MAILBOX 7710311 ...DONE BACKING UP NETNAME FOR MAILBOX 7710312 ...DONE...
Page 576: Backing Up Greetings By Cos
Installation and Maintenance Volume 12-12 Backing Up Greetings by COS The following is an example of backing up greetings by COS. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 –...
Page 577 Procedures 12-13 Action Octel Overture 200/300 Description and Response Enter The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY WARNING! FLOPPY ALREADY HAS MESSAGES. TITLE: TEST SAMPLE WOULD YOU LIKE TO RE–USE? (Y = CURRENT DATE WILL BE LOST, N = WILL APPEND TO THE END). Enter The following menu is displayed: BACKING UP GREETING FOR MAILBOX 351...
Page 578: Backing Up A Single Greeting
Installation and Maintenance Volume 12-14 Backing Up a Single Greeting The following is an example of backing up a single greeting. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 –...
Page 579 Procedures 12-15 Action Octel Overture 200/300 Description and Response Enter The following is displayed: BACKING UP GREETING FOR MAILBOX 371 ...DONE –––––––––– BACKUP COMPLETE –––––––––– –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5.
Page 580: Backing Up A Scripted Or Sequential Mailbox
Installation and Maintenance Volume 12-16 Backing Up a Scripted or Sequential Mailbox The following is an example of backing up a Scripted or Sequential mailbox. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2.
Page 581 Procedures 12-17 Action Octel Overture 200/300 Description and Response Enter The following is displayed: ENTER THE TITLE FOR THIS FLOPPY (1–14 CHARACTERS). Enter The following is displayed: :SCRIPTS BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE...
Page 582: Backing Up All Personal Distribution List Names
Installation and Maintenance Volume 12-18 Backing Up All Personal Distribution List Names The following is an example of backing up all Personal Distribution List names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2.
Page 583 Procedures 12-19 Action Octel Overture 200/300 Description and Response :ALL PDL Enter The following is displayed: FORMATTING DONE BACKING UP PERS–DIST–LIST NAME FOR MAILBOX 420 DONE BACKING UP PERS–DIST–LIST NAME FOR MAILBOX 421 DONE BACKING UP PERS–DIST–LIST NAME FOR MAILBOX 422 DONE BACKING UP PERS–DIST–LIST NAME FOR MAILBOX 423 DONE...
Page 584: Backing Up Language Prompts
Installation and Maintenance Volume 12-20 Backing Up Language Prompts All prompts or a specific prompt for a language can be backed up to floppy diskettes. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2.
Page 585 Procedures 12-21 Action Octel Overture 200/300 Description and Response :ALL Enter The following is displayed: –––––––––– BACKUP OF PROMPTS COMPLETE –––––––––– –––––––– BACKUP –––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL–DISTRIBUTION–LIST NAMES 5. PROMPTS 6. ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL. MESSAGES, PERSONAL–DISTRIBUTION–LIST NAMES Octel Overture 200/300 Serenade 3.0...
Page 586: 12.3 Floppy Diskette Restore Procedures
Installation and Maintenance Volume 12-22 12.3 FLOPPY DISKETTE RESTORE PROCEDURES This section includes restore procedures to be used when restoring with floppy diskettes. If you plan to restore over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. Floppy diskette restore procedures are used to restore All names.
Page 587 Procedures 12-23 Restoring All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of restoring all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY...
Page 588 Installation and Maintenance Volume 12-24 Action Octel Overture 200/300 Description and Response Insert additional disks. When Restore is complete, the following is displayed: Enter Press –––––––––––––– RESTORE COMPLETE –––––––––––– ––––––––––––––– RESTORE –––––––––––– 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Page 589: Restoring All Names
Procedures 12-25 Restoring All Names The following is an example of restoring all names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). Enter The following menu is displayed: ––––––––...
Page 590 Installation and Maintenance Volume 12-26 Action Octel Overture 200/300 Description and Response Enter The following is displayed: –––––––––– RESTORE OF LOCAL AND NETWORK NAMES –––––––––– INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL–NAME FOR MAILBOX 370 ...DONE RESTORING LOCAL–NAME FOR MAILBOX 371 ...DONE RESTORING LOCAL–NAME FOR MAILBOX 372...
Page 591: Restoring Local Names
Procedures 12-27 Restoring Local Names Individual names or all local names can be restored. The following is an example of restoring local names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3.
Page 592 Installation and Maintenance Volume 12-28 Action Octel Overture 200/300 Description and Response Enter The following is displayed: :ALL INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL–NAME FOR MAILBOX 370 ...DONE RESTORING LOCAL–NAME FOR MAILBOX 371 ...DONE RESTORING LOCAL–NAME FOR MAILBOX 372 ...DONE RESTORING LOCAL–NAME FOR MAILBOX 373 ...DONE...
Page 593: Restoring A Name To A Different Mailbox
Procedures 12-29 Restoring a Name to a Different Mailbox The following is an example of restoring a name to a different mailbox. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3.
Page 594 Installation and Maintenance Volume 12-30 Action Octel Overture 200/300 Description and Response Enter 350 is the mailbox where the name was located when the name was :350,245 backed up to floppy; 245 is the mailbox where the name will be restored. INSERT FLOPPY, PRESS RETURN WHEN READY...
Page 595: Restoring Network Names
Procedures 12-31 Restoring Network Names The following is an example of restoring network names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). Enter The following menu is displayed: ––––––––...
Page 596 Installation and Maintenance Volume 12-32 Action Octel Overture 200/300 Description and Response Enter The following is displayed: :ALL INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK#1 RESTORING NETNAME FOR MAILBOX 7710370 ...DONE –––––––––– RESTORE OF ALL NETWORK NAMES COMPLETE ––––––– ––––––––––...
Page 597: Restoring A Single Greeting
Procedures 12-33 Restoring a Single Greeting The following is an example of restoring a single greeting. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). Enter The following menu is displayed: ––––––––...
Page 598: Restoring A Greeting To A Different Mailbox
Installation and Maintenance Volume 12-34 Restoring a Greeting to a Different Mailbox The following is an example of restoring a greeting to a different mailbox. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2.
Page 599: Restoring A Scripted Or Sequential Mailbox
Procedures 12-35 Restoring a Scripted or Sequential Mailbox The following is an example of restoring a Scripted or Sequential mailbox. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 –...
Page 600: Restoring All Personal Distribution List Names
Installation and Maintenance Volume 12-36 Restoring All Personal Distribution List Names The following is an example of restoring all Personal Distribution List names. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3.
Page 601: Restoring Language Prompts
Procedures 12-37 Restoring Language Prompts The following is an example of restoring language prompts. If Works for Serenade is being used, after a language is restored, Works for Serenade must be restarted. Refer to the Works for Serenade documentation. Action Octel Overture 200/300 Description and Response The ports are forwarded before this procedure starts.
Page 602 Installation and Maintenance Volume 12-38 Action Octel Overture 200/300 Description and Response Enter The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 LANGUAGE: BRITISH VERSION: 6E ARE YOU SURE YOU WANT TO DO THIS? Enter The following is displayed: RESTORING PROMPT 8 ...DONE RESTORING PROMPT 9...
Page 603: 12.4 Floppy Directory
Procedures 12-39 12.4 FLOPPY DIRECTORY The FLOPPY command displays the mailbox number and type of message backed up. Action Octel Overture 200/300 Description and Response Enter The following menu is displayed: @FLOPPY 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT). Enter The following is displayed: ––––––––––...
Page 604: 12.5 Errors
Installation and Maintenance Volume 12-40 12.5 ERRORS During the floppy backup and restore process, one of several errors may occur. Possible errors include attempts to Back up a nonexistent message or mailbox Restore a nonexistent message Restore a nonexistent mailbox Errors can also occur if an incorrect diskette is used.
Page 605: Hard Disk Procedures
Procedures 12-41 12.6 HARD DISK PROCEDURES This section describes the procedures used for restoring, replacing, adding, and removing a hard disk drive, and for upgrading languages. This section also describes the hard disk drive utility programs used while performing the hard disk procedures.
Page 606 Installation and Maintenance Volume 12-42 Example: @DSKMAP SLOT: 1 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+ SHELF B| System 1 System 2 ID:S1 ACTIVE ID:S2 ACTIVE ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– SLOT: +––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+ SHELF C| Voice 1 Voice 2 Voice 3 Voice 4 | ID: V1 ACTIVE | ID: EMPTY ID: EMPTY | ID: EMPTy| +––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+...
Page 607 Procedures 12-43 An explanation of the entries in the display follows. Slot. Slot number for which status is given. The alphabetic character identifies the Octel Overture 200/300 shelf; the numeric character identifies the slot number. Octel Overture 200 Octel Overture 300 System 1 System 1 System 2...
Page 608 Installation and Maintenance Volume 12-44 Restoring system Upgrading languages Copying a disk (3.0) DISKO prepares the message server for software upgrades. Option 6, UPGRADE SYSTEM, is used only for upgrades. The instructions for upgrades are not covered in the PRM. Support Notes that accompany the upgrade diskettes detail the procedure to follow.
Page 609: Hard Disk Add
Procedures 12-45 Hard Disk Add This section provides the procedures to follow when adding a drive to a message server. Adding a drive to a message server is usually done to increase system storage or to add the optional redundancy feature. Action Octel Overture 200/300 Description and Response Prepare the System...
Page 610 Installation and Maintenance Volume 12-46 Action Octel Overture 200/300 Description and Response Enter the password. Press To log on to system. Enter Install the disk. Refer to the Hardware Replacement chapter,Hard Disk Drive (HD) Replacement section, for procedures to follow for physical installation of a drive.
Page 611 Procedures 12-47 Action Octel Overture 200/300 Description and Response 12. Choose option 1 — The Octel Overture 200/300 displays the following screen. (There may be a delay before the screen appears.) ADD DISK. Selected drive in slot C1 has been added Reload the System 13.
Page 612: Hard Disk Copy
Installation and Maintenance Volume 12-48 Hard Disk Copy This section provides the procedure to follow when copying a drive in the message server. This procedure applies when you intend to create a back up before performing an upgrade or when you intend to replace a failing drive. Disk copy is not allowed from a COD drive to a non-COD drive.
Page 613 Procedures 12-49 Adjust the baud rate of the terminal/teleprinter to 300, 1200, or 9600 baud. Press the Reload button to boot from floppy disk. Insert diskette #2 when prompted. Enter Press To log on to the Octel Overture 200/300. 10. Initialize slot information on Use the @DSKTST <shelf/slot>...
Page 614 Installation and Maintenance Volume 12-50 Select source drive slot( Empty line = EXIT) :b3 Select destination drive slot( Empty line = EXIT) :b4 Disk copying will take long time. Are you sure you want to do this? (Y/N,empty line = NO) :y“...
Page 615: Hard Disk Remove
Procedures 12-51 Hard Disk Remove This section provides the procedures to follow when removing a drive from a multiple-drive message server. This procedure applies when you intend to remove a disk without immediately replacing it. Action Octel Overture 200/300 Description and Response Remove the Drive(s) Forward ports.
Page 616 Installation and Maintenance Volume 12-52 Action Octel Overture 200/300 Description and Response Enter Press To log on to the Octel Overture 200/300. Enter At the @ prompt enter the slot number for the removed drive. The VCU @DSKTST tests the slot and updates its status record. Repeat DSKTST for each drive removed.
Page 617 Procedures 12-53 Action Octel Overture 200/300 Description and Response 13. Repeat the DISKO command and again choose option 2 – REMOVE DISK. @DISKO CURRENT STATUS Slot Type ID Status Configured –––––––––––––––––––––––––––– System1 ACTIVE Configured System2 ACTIVE Configured Voice 1 –– ACTIVE Not Configured DISK OPTIONS...
Page 618: Hard Disk Replace
Installation and Maintenance Volume 12-54 Hard Disk Replace These procedures provide the steps to replace a hard disk drive on a message server configured with multiple drives. When doing the Hard Disk Replace procedures, make sure that the diskettes being used are for the correct release level.
Page 619 Procedures 12-55 Action Octel Overture 200/300 Description and Response Insert Code Floppy #2 when The following message is printed. Enter prompted, press Model 300–6039–001 Rev 02F Step 27 12MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED Testing Modem...PASSED Testing TDM Crosspoint...PASSED...
Page 620 Installation and Maintenance Volume 12-56 Action Octel Overture 200/300 Description and Response Enter 11. @DSKMAP Reviews the status of all drive slots. @DSKMAP SLOT: 1 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+ SHELF B| System 1 System 2 ID:S1 ACTIVE ID: UNKNOWN ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– SLOT: +––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+ SHELF C| Voice 1 Voice 2 Voice 3...
Page 621 Procedures 12-57 Action Octel Overture 200/300 Description and Response 14. Enter the number of the drive The Octel Overture 200/300 displays the following screen. (There may be slot to be replaced. a delay before the screen appears.) Selected drive has been replaced. Reload the System 15.
Page 622: Hard Disk Restore
Installation and Maintenance Volume 12-58 Hard Disk Restore These procedures provide the steps to restore a message server where the Octel Overture 200/300 is configured as a one-disk system and the hard disk needs replacement. Octel Overture 200/300 is configured as a multiple-disk system and both of the system disks need replacement. When doing the Hard Disk Restore procedures, make sure that the diskettes being used are for the correct release level.
Page 623 Procedures 12-59 Action Octel Overture 200/300 Description and Response Press the Reload button to boot The following messages are printed: from floppy diskette. When prompted, insert software diskette #2 into the FD. Model 300–6039–001 Rev 02F Step 27 12MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED...
Page 624 Installation and Maintenance Volume 12-60 Action Octel Overture 200/300 Description and Response Test Diskettes Each diskette (software diskette for the correct release level, prompt diskette, and the backup configuration diskette) must be tested before completing the remainder of this procedure. 10.
Page 625 Procedures 12-61 CURRENT STATUS Slot Type Status –––––––––––––––––––––––––––– System1 UNKNOWN Configured System2 UNKNOWN Configured Voice1 –– EMPTY Not Cfgd Voice2 –– EMPTY Not Cfgd Voice3 –– EMPTY Not Cfgd Voice4 –– EMPTY Not Cfgd DISK OPTIONS ADD DISK REMOVE DISK REPLACE A DISK RESTORE SYSTEM UPGRADE LANGUAGES...
Page 626 Installation and Maintenance Volume 12-62 Action Octel Overture 200/300 Description and Response 16. 4 — RESTORE SYSTEM. The following is then presented: Enter number of drives (1 – 6, Empty line = EXIT) 17. Enter the number of The Octel Overture 200/300 displays drives in your system.
Page 627 Procedures 12-63 Enter 21. Press To continue the procedure. –––– Press Return to continue –––– FKOUT SETVAR DIRWRCHK variable = DIRWRCHK, address = 0x2ax7f5, old value = 1, new value = 0 Are you sure you want to change the value? 22.
Page 628 Installation and Maintenance Volume 12-64 OPTION CONTROL CHIP UPDATED RECOMBINE SUCCESSFUL! ********************************************* F:loadcode IS NOW COMPLETE The system attempts to access system drives 1 and 2. The following message appears if the system is configured for only system drive 1. This message is correct only if system drive 2 is not configured.
Page 629 Procedures 12-65 Action Octel Overture 200/300 Description and Response Restore System Copies the system prompts to hard disk. Voice Prompts 29. Make sure you have a complete The number of prompt diskettes may vary by language. set of prompt diskettes (for the correct release level).
Page 630 Installation and Maintenance Volume 12-66 –––––––––– RESTORE PROMPTS –––––––––– 1. RESTORE A LANGUAGE 2. ADD A LANGUAGE 3. RESTORE A PROMPT SELECT RESTORE OPTION (1 – 3, EMPTY LINE = DONE) Octel Overture 200/300 Serenade 3.0 PB60014–01...
Page 631 Procedures 12-67 Action Octel Overture 200/300 Description and Response For Hard Disk Restore, the option Restore a Language cannot be used. Use the option Add a Language. Enter Insert the Prompt Diskettes as prompted. The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY LANGUAGE: ENGLISH VERSION: xx ARE YOU SURE YOU WANT TO DO THIS? Y...
Page 632 Installation and Maintenance Volume 12-68 You may see a message similar to the following message appears. Proceed to step 35. VCU STARTED NO SLOT CONFIGURED IN THE SYSTEM. INSTALL PROCEDURES MUST BE RUN. SYSTEM INITIALIZATION SUSPENDED. Enter 35. Press To log on to the Octel Overture 200/300. Enter password.
Page 633 Procedures 12-69 Reinstall the Configuration 36. After the Octel Overture 200/300 has booted from the hard disk, insert the configuration backup diskette into the FD. Enter 37. @INSTA The Octel Overture 200/300 responds with the following: – – – – – – –...
Page 634 Installation and Maintenance Volume 12-70 Action Octel Overture 200/300 Description and Response A series of messages is printed to indicate which tables have been pre-loaded. On completion, the following messages are printed: INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a diskette? (Y/N, empty line = N). If you are reloading from diskette, the information does not need to be Enter resaved, press...
Page 635: 12.7 Adding Languages
Procedures 12-71 12.7 ADDING LANGUAGES When more than one language is used, disk space must be allocated and prompts must be installed for each additional language added. This section describes the procedures to upgrade the disk space and to add language prompts using floppy diskettes.
Page 636: Upgrade Languages
Installation and Maintenance Volume 12-72 Upgrade Languages This section provides the procedures to follow to prepare the system disk(s) for more than one language. Up to a maximum of four languages can be installed. Disk space for the additional prompts can be allocated and languages added before they have been purchased. Order Administration can increase the number of languages installed on the message server to a maximum of four.
Page 637 Procedures 12-73 Action Octel Overture 200/300 Description and Response Press the Reload button to boot The following messages are printed: from floppy diskette. Model 300–6039–001 Rev 02F Step 27 12MB Testing Processor...PASSED –––––– SYSTEM SOFTWARE RELEASE S.X.X.X (XX/XX/XX) –––––– Copyright(c) 199X Octel Communications Corp. All Rights Reserved.
Page 638 Installation and Maintenance Volume 12-74 Choose the Correct Disk Option Action Octel Overture 200/300 Description and Response Enter The following menu is presented: @DISKO CURRENT STATUS Slot Type Status Configured –––––––––––––––––––––––––––– System1 ACTIVE Configured System2 ACTIVE Configured Voice1 ACTIVE Configured Voice2 ––...
Page 639 Procedures 12-75 Action Octel Overture 200/300 Description and Response Reload the System 10. Make sure the configuration backup diskette is write-enabled. 11. Insert the configuration backup diskette into the FD. 12. Press the lower button on the To reload the system. CPU.
Page 640: Adding Language Prompts
Installation and Maintenance Volume 12-76 Adding Language Prompts The following are the steps to add a language to the Octel Overture 200/300. Before adding a second set of language prompts, verify that the Disk Option procedure to Upgrade Languages has been performed. Disk space must be reallocated before additional languages are added. To restore a language, refer to the Restoring Language Prompts section in this chapter.
Page 641 Procedures 12-77 Action Octel Overture 200/300 Description and Response Enter The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY FLOPPY LANGUAGE: ENGLISH VERSION xx ADDING PROMPTS FOR LANGUAGE ENGLISH VERSION xx RESTORING PROMPT 234 RESTORING PROMPT 235 INSERT NEXT FLOPPY, PRESS RETURN WHEN READY RESTORING PROMPT 334 RESTORING...

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Octel 300

Octel 200 Installation And Maintenance Manual

Octel Overture 200/300 Installation and Maintenance Manual Installation & Maintenance Volume

1 Install

Chapter 1 INSTALL

2 Hardware

3 Preparing the Phone System

Chapter 3 Preparing the Phone System

4 Installation

Chapter 4 Installation

5 Reports

Chapter 5 Reports

6 Maintenance Commands

Chapter 6 Maintenance Commands

7 Log Commands

Appendix Acall-Processing Trace Activities

Chapter 8 System Errors and Traffic Pegs

9 Hardware Replacement

Chapter 9 Hardware Replacement

Chapter 10 Digital Trunk Interface Card (DTIC)

Chapter 11 LAN Card

Appendix Ainternet Addressing

Appendix B Simple Network Management Protocol (SNMP)

Appendix Coctel Private Mib

Chapter 12 Procedures

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Summary of Contents for Octel Octel 200