Philips 55PW9383 Directions For Use Manual page 63

General Informatlon:Troubleshootlng
CheckThis List of Symptoms and Possible Solutions Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov-
ered under your warranty.
Tfyou need to c_l a customer service representative, please know the model number arid serial number of your product before you
call. This intbrmation is displayed on the back of the product. Also, please take a moment to identi1_ the problem you are having,
and be prepared to explain this to the representative. If you believe the representetive will need to help you with operations, please
stay near the product Our representative will be happy to assist you. To reach our Customer Care Center, call 1-800-531-0039,
Difficulties and Possible Solutions (*Q refers to the Quick Use and Setup Guide that came with yourTV,)
The'IW remote control does not work
• Check that the batteries are installed correctly. See page Q-2*.
• If'the batteries are dead, replace fllem with two "AA" size heavy duty (zinc chloride) or NkNine batteries. See page *Q-2.
• Be no tzarther than 30 feet from the "IX.: w hen using the remote control and point the remote toward the remote-sensor window on
the T_. See page *Q-2 [br the location of the remote-sensor windm_:
• C_eantheremotec_ntr_andtheremote-sansorwind_wontheTV.Seepage*Q-2_rthel_ation_ftherem_te-sens_rwind_w.
• Check the TV power cord. Unplug the _ wok 10 seconds, then reinsert the plug into the outlet and push the remote power or
TV power/standby button again. To locate the TV powe_,istandby button, see page *Q-2.
• If'you have your "IX.: p lugged into an AC power strip, ensure that the fuse on the power strip is not blown.
• Check to see if the "IX.:is on a wall switch.
The'IV has no power
• Check the TV's power cord. Unplug the _ wok 10 seconds, then reinsert the plug into the outlet and push the remote-control
power or "IX.:power/standby button again. The location o['the 77"powe_istandl_, button is illustrated on page *Q-2.
• Check that the outlet is not on a wall switch.
• If'you are using an AC power strip, be sure the fuse orl the power strip is not blowrl.
You cannot get a picture
• Be sure that you have m0x2le signM connections correctly and securely. Seepages *Q-l, *Q-Z 6=9, and 12-16.
• Check the Tuner Mode control for the correet tuner setting. Seepage
*Q-5.
• Try framing the Auto Progranl feature. See page *Q-5.
• Ensure fllat youhave selecXedthe correct picture signM source using theAV (yemote) or Source Seleet (TV) buttons. Seepage24.
• If'you are attempting to view a picture from a progressive-scan-capable DVD player to the HD inputs, ensure fllat you have
switched the DVD player to pro_essive-scan mode. See page 14, as well as the DVD player's direaions:/br-use manual.
• If you are using an T-TD receiver, ensure that its output is set correctly (T-SD or SD) based on the cormection to the TV you have
m_Je. See 15. Also, re!_r to the directions-fi;r-use manual that came with the HD re_:eiver.
Picture is fuzzy or out of focus
Check the set's convergence anti a_djustif'necessar -.See page *Q-7 andpages 33-34.
You cannot see a picture when you play aVCR tape
Press the AV button on the remote control or the Source Select button on the TV until you have selected the source to which you
connected the VCR. Seepage 24 (A V button) or page *Q-2 (Sour_:e Select button).
You cannot tune to a particular channel
• Use the number buttons orl the remote instead of the CT-T 4/- buttons. See page *Q-3 (remote-control buttons).
• If necessary, select the Tuner Mode and run Auto ?to,am to store channels to the set's memory. See page *Q-5.
You see scrolling images
Check to ensure fllat you have made corlrlectiorls correctly. Seepages *Q-L *Q-2, 6-9 and 12-16.
The list of difficulties end possible solutions continues on the next page,
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