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Iomega 35180 User Manual
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Iomega 35180 User Manual

Iomega 35180 User Manual

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Iomega HDD External Hard Drive User's Manual

General Troubleshooting

If you encounter a problem while connecting or using the Iomega
for possible solutions. For additional help options, see
The Iomega HDD External Hard Drive seems slow
Windows Stops Responding When Disconnected from the Iomega HDD External Hard Drive
The Computer Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
A Large File will not Copy to the Iomega HDD External Hard Drive
For additional USB or FireWire troubleshooting, see
Troubleshooting.
The Iomega HDD External Hard Drive seems slow
®
Mac
Users: If you are experiencing slow response from the Iomega HDD External Hard Drive it may be a formatting
issue, see
Formatting The Iomega HDD External Hard
If you are connecting the drive to USB, also see The Iomega HDD External Hard Drive seems slow in the
Troubleshooting
section.
®
Windows
Stops Responding When You Disconnect the Iomega HDD External Hard Drive
This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive. Make sure that
none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the power
or adapter cable to prevent any data loss. See
Your System Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
Iomega does not recommend or support multiple partitioning of the drive.
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top of page
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You Cannot Get a Large File to Copy to the Iomega HDD External Hard Drive
PC users and Mac users using a PC formatted drive: An individual file that is 4 GB or larger cannot be copied to a
Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a
compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the
Iomega HDD External Hard Drive.
|
top
|
home
|
http://www.iomega.com/support/manuals/hdde40u/trblshoot.html (1 of 2)3/21/2005 12:36:19 PM
®
HDD External Hard Drive, check the topics listed below
How to Get
Help.
USB Drive Troubleshooting
Drive.
Disconnecting the Iomega HDD External Hard
or
FireWire Drive
USB
Drive.

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Summary of Contents for Iomega 35180

  • Page 1: General Troubleshooting

    PC users and Mac users using a PC formatted drive: An individual file that is 4 GB or larger cannot be copied to a Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a compression utility to make the file smaller.
  • Page 2 Iomega HDD External Hard Drive User's Manual Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/trblshoot.html (2 of 2)3/21/2005 12:36:19 PM...
  • Page 3 Web Support Forum You can use our free, interactive support forums to get help from Iomega's Customer Support team, as well as from fellow Iomega customers! There's no special software required and registration is quick and easy. Just go to our support site at www.iomega.com/support, select your product, and click support forums.
  • Page 4 Live Chat Customer Support Iomega Support Live Help allows you to use the power of the internet to "chat" directly with one of our highly trained customer support representatives. Just go to our support site at www.iomega.com/support, select your product, and click on live chat.

  • Page 5: Product Information

    Online at www.iomega.com—click on the Online Store option (U.S. Only). Call 1-412-690-2100 (U.S. Only). Visit your local computer store. ® ® When purchasing Iomega products over the phone and on the Internet, you can use your credit card (Visa , MasterCard ® ® American Express , or Discover ).
  • Page 6 How to Get Help In Europe, the Middle East, and Africa Iomega is committed to providing first class customer support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users. These support options include a web support site, e- mail, and live customer support service.
  • Page 7 Customer Support Numbers Iomega has a highly trained customer support staff available to take your call at the following numbers. Calls to these numbers are charged at national access rates. Calls to the numbers listed for "Other Countries" are charged at normal international dialing rates to the Republic of Ireland.
  • Page 8 Visit our web site at www.iomega.com/europe for information on new Iomega products, promotions, or support. top of page Purchasing Iomega Products For general purchase and resale information, please go to our web site at www.iomega.com/europe. home Copyright © 2002 Iomega Corporation All rights reserved...
  • Page 9 How to Get Help In the Asia-Pacific Region Iomega is committed to providing a first class customer support service. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users including a web support site, e-mail, and live customer support service.
  • Page 10 Customer Support Numbers Iomega has a highly trained customer support staff that is ready to take your call at the following numbers. Please check our web support site for the most updated list. Calls to these numbers will be charged at normal dialing rates to the listed in-country area codes.

  • Page 11: Product Return

    For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.
  • Page 12 How to Get Help In Japan Iomega is committed to providing a first class customer support service. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users including a web support site, e-mail, and live customer support service.
  • Page 13 8. Exact description of the problem and any error messages received. Customer Support Numbers Iomega has a highly trained customer support staff that is ready to take your call at the following numbers. Calls to this number will be charged at normal dialing rates.
  • Page 14 Live Chat Customer Support Iomega Support Live Help allows you to chat directly with a member of our Customer Support team so you can get the help you need right now without picking up your telephone or sending an e-mail. Just go to our support site at www.
  • Page 15 Friday from 8 a.m. to 5 p.m. (Mountain Time). Customer Support hours are subject to change without notice. Product Information Visit our web site at www.iomega.com for information on new Iomega products, promotions, or support. home Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/get_help_la.html (2 of 2)3/21/2005 12:36:25 PM...

  • Page 16: Getting Started

    40 times faster than the standard USB 1.1 technology. You must install a USB 2.0 adapter card to achieve the USB 2.0 speed. The drive runs at the standard USB 1.1 speeds when connected to a standard USB 1.1 port. Before installing or using your Iomega HDD External Hard Drive, read and follow the USB or FireWire Guidelines to ensure reliable performance.
  • Page 17 Click the type of Iomega HDD External Hard Drive you purchased to view the system requirements and guidelines. Click here if the Iomega HDD External Hard Drive you purchased has a Universal Serial Bus (USB) connection. FireWire Click here if the Iomega HDD External Hard Drive you purchased has a 1394 or FireWire connection.

  • Page 18: System Requirements

    NOTE: The Iomega HDD External USB 2.0 Hard Drive is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. Connect the Iomega HDD External drive to a USB 2.0 port to achieve the USB 2.0 speed.
  • Page 19 Data loss will result! Do not use any USB cable with your Iomega HDD External Hard Drive other than the cable that came with it. Never use USB extension cables with your Iomega HDD External Hard Drive. Data loss might result.
  • Page 20 Do not connect or disconnect your Iomega HDD External Hard Drive while it is transferring information. Data loss will result! Do not use any FireWire adapter cable other than the cable included with the Iomega HDD External Hard Drive. Never use FireWire extension cables with the drive. Data loss may result.
  • Page 21 Iomega HDD External Hard Drive User's Manual Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information. Do not connect more than one FireWire adapter card to a system. For best performance... Unused FireWire ports should be left empty. There are no terminators for FireWire connections.
  • Page 22 Iomega FAT32 Formatter software: If the Iomega HDD External Hard Drive has been formatted with an NTFS file system, it may be unreadable on Windows 95, 98, ME, or Mac OS. To reformat the Iomega HDD External Hard Drive to FAT 32, use the Iomega FAT32 Formatter software located on the installation CD.
  • Page 23 Disconnecting the Iomega HDD External Hard Drive Mac Users: 1. Ensure all files or programs on the Iomega HDD External Hard Drive are closed. 2. Drag the Iomega Drive icon on to the Trash icon. 3. You can then safely disconnect the drive.
  • Page 24 All rights reserved Iomega and the stylized "i" logo are either registered trademarks or trademarks of Iomega Corporation in the United States and/or other countries. Microsoft, Windows, and NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, Macintosh, and FireWire are registered trademarks or trademarks of Apple Computer, Inc.
  • Page 25 Iomega HDD External Hard Drive User's Manual Choose the installation instructions for the type of connection you will be using: Connect the Iomega HDD External Hard Drive to a USB Connection Connect the Iomega HDD External Hard Drive to a FireWire Connection Copyright © 2002...
  • Page 26 NOTE: The Iomega HDD External Hard Drive for USB 2.0 is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. Connect the Iomega HDD External Hard Drive to a USB 2.0 port to achieve the USB 2.0 speed.
  • Page 27 5. On the installation CD, click on each of the software icons to install the software. The Iomega HDD External Hard Drive is now ready to use. Save to and drag and drop files to the Iomega HDD External Hard Drive as you would to any other drive attached to your computer.
  • Page 28 Iomega HDD External Hard Drive User's Manual Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/inst_drive_usb.html (3 of 3)3/21/2005 12:20:41 PM...
  • Page 29 The FireWire adapter cable can be connected to the computer while the computer is running. 6-pin FireWire Port Connect the Iomega HDD External Hard Drive to a 6-pin FireWire Connection 1. Start your computer, wait for the operating system to load completely, then insert the installation CD to install the driver.
  • Page 30 The drive can be connected or disconnected while the computer is on. To prevent any data loss, stop the drive before disconnecting the FireWire adapter cable or power supply from drive. Make sure all files, folders or programs that are on the Iomega drive are closed. top of page 4.
  • Page 31 6. On the installation CD, click on each of the software icons to install the software. Read the FireWire Guidelines in this manual for important information on FireWire compatibility. If you encounter problems installing or using your Iomega HDD External Hard Drive, refer to the Troubleshooting section. home Copyright ©...
  • Page 32 Troubleshooting the Iomega HDD External Hard Drive for USB If you encounter a problem while connecting or using the Iomega HDD External Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help.
  • Page 33 Right click on the icon for the Iomega USB drive and select Change Drive Letter and Path from the shortcut menu. c. Click the Edit button. d. Click on Assign a drive letter and select the letter you want to use for your Iomega HDD External Hard Drive. top of page...
  • Page 34 Some older laptops use a USB port called an "Open Host" that is not compliant with the latest USB specification. If your laptop has an "Open Host" USB port, the Iomega HDD External Hard Drive may not be assigned a drive letter when connected to the laptop.
  • Page 35 FireWire device. 6. If the Iomega HDD External Hard Drive icon does not appear after the drive is connected, it may be because there are other bus-powered devices connected and there is not enough available power for the Iomega drive. If this condition exists, try the following: Disconnect other FireWire devices from the computer.
  • Page 36 FireWire devices (including controller chips, cables, cards, and peripherals) that do not comply with the FireWire specification may cause system lockups or possible data loss when used with your Iomega HDD External Hard Drive. If you are not sure that a FireWire device complies with the latest FireWire specification, contact the manufacturer of the device.
  • Page 37 Iomega HDD External Hard Drive User's Manual home Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/trblshoot_fw.html (3 of 3)3/21/2005 12:36:27 PM...
  • Page 38 Iomega FAT32 Formatter software: If the Iomega HDD External Hard Drive has been formatted with an NTFS file system, it may be unreadable on Windows 95, 98, ME, or Mac OS. To reformat the Iomega HDD External Hard Drive to FAT 32, use the Iomega FAT32 Formatter software located on the installation CD.
  • Page 39 Disconnecting the Iomega HDD External Hard Drive Mac Users: 1. Ensure all files or programs on the Iomega HDD External Hard Drive are closed. 2. Drag the Iomega Drive icon on to the Trash icon. 3. You can then safely disconnect the drive.
  • Page 40 All rights reserved Iomega and the stylized "i" logo are either registered trademarks or trademarks of Iomega Corporation in the United States and/or other countries. Microsoft, Windows, and NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, Macintosh, and FireWire are registered trademarks or trademarks of Apple Computer, Inc.
  • Page 41 Iomega is Data Storage: REV Drives, CDRW & DVD Burners, Zip Drives, Network Attached Storage Servers, and Mini Drives Home products online store support & downloads global sites about factory where to search registerpromotions partnersnewsletters Iomega outlet ENTER TO WIN!

  • Page 42: System Requirements

    NOTE: The Iomega HDD External USB 2.0 Hard Drive is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. Connect the Iomega HDD External drive to a USB 2.0 port to achieve the USB 2.0 speed.
  • Page 43 Data loss will result! Do not use any USB cable with your Iomega HDD External Hard Drive other than the cable that came with it. Never use USB extension cables with your Iomega HDD External Hard Drive. Data loss might result.
  • Page 44 Do not connect or disconnect your Iomega HDD External Hard Drive while it is transferring information. Data loss will result! Do not use any FireWire adapter cable other than the cable included with the Iomega HDD External Hard Drive. Never use FireWire extension cables with the drive. Data loss may result.
  • Page 45 Iomega HDD External Hard Drive User's Manual Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information. Do not connect more than one FireWire adapter card to a system. For best performance... Unused FireWire ports should be left empty. There are no terminators for FireWire connections.
  • Page 46 301 Moved Permanently Moved Permanently The document has moved here. http://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/entry.php3/21/2005 12:36:37 PM...