Lenovo ThinkPad W700 Troubleshooting Manual
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Lenovo ThinkPad W700 Troubleshooting Manual

(japanese) service and troubleshooting guide
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Summary of Contents for Lenovo ThinkPad W700

  • Page 1 ® ThinkPad W700 W700ds...
  • Page 2 Access Help ( ThinkPad ThinkPad http://www.lenovo.com/support/jp/ 2008.11 © Copyright Lenovo 2008. All rights reserved. © Lenovo 2008...

  • Page 3: Table Of Contents

    (CRU) . 13 . 20 . 69 . 22 . 69 . 23 . 70 . 24 . 24 . 73 . 73 . 25 . 74 ThinkPad . 28 Electronic emissions notices . . 74 © Copyright Lenovo 2008...
  • Page 4 Federal Communications Commission (FCC) EU WEEE . 77 Statement . . 74 . 78 Industry Canada Class B emission ENERGY STAR . 78 compliance statement . 75 ThinkPad Avis de conformité à la réglementation d’Industrie Canada . . 75 . 80 European Union EMC Directive conformance .
  • Page 5 ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad © Copyright Lenovo 2008...
  • Page 6 ThinkPad ThinkPad ThinkPad ThinkPad – ThinkPad – Fn+F4 ThinkPad – Fn+F12 ThinkPad ThinkPad ThinkPad ® ThinkPad W700 W700ds...
  • Page 7 ThinkPad ThinkPad...
  • Page 8 viii ® ThinkPad W700 W700ds...
  • Page 9 ® ThinkPad ThinkPad ThinkPad Access Help (ThinkPad Access Help ThinkPad Access Help v ThinkVantage ® → ThinkVantage Access Help ® Lenovo © Copyright Lenovo 2008...

  • Page 10: Thinkvantage

    ThinkPad ThinkPad ThinkPad ThinkPad ThinkVantage ThinkVantage ThinkPad ThinkVantage ThinkVantage ThinkPad ThinkPad ThinkPad ThinkVantage Windows ® Rescue and Recovery ® Windows ® ThinkPad W700 W700ds...

  • Page 11: Thinkpad 3

    ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad v ThinkPad (5°C 35°C ThinkPad ThinkPad ThinkPad – ThinkPad – ThinkPad – ThinkPad © Copyright Lenovo 2008...
  • Page 12 ThinkPad v AC ThinkPad ThinkPad Lenovo (Web http://www.lenovo.com/register ) Lenovo ThinkPad v ThinkPad v LCD ThinkPad ThinkPad v ThinkPad (PSTN) PBX ( v ThinkPad v CD v HDD SSD ThinkPad v HDD ThinkPad ® ThinkPad W700 W700ds...
  • Page 13 – – PCI Express – PC – ExpressCard – – xD : SD ThinkPad ThinkPad ThinkPad Lenovo ThinkPad...
  • Page 14 ThinkPad ThinkPad ThinkPad : LCD ThinkPad ThinkPad ® ThinkPad W700 W700ds...

  • Page 15: Thinkpad

    v ThinkPad ThinkPad ThinkPad v ThinkPad ThinkPad...
  • Page 16 ® ThinkPad W700 W700ds...

  • Page 17: Thinkpad

    : ThinkPad Access Help Access Help Access Help ThinkPad ThinkPad ThinkPad ThinkPad Access Help ThinkPad Access Help ThinkPad http://www.lenovo.com/support/jp/ HDD SSD PCI Express (CRU) ThinkPad Access Help Access Help Windows ThinkPad © Copyright Lenovo 2008...

  • Page 18: Bios Setup Utility

    ) Lenovo ThinkPad BIOS Setup Utility ThinkPad BIOS Setup Utility Config : ThinkPad Date/Time : Security : Startup : Restart : ThinkPad HDD diagnostic program : HDD BIOS Setup Utility ThinkPad Access Help 2. ThinkPad 3. ThinkPad BIOS Setup Utility...
  • Page 19 Enter BIOS Setup Utility Restart Restart Enter Exit Saving Changes ( Exit Discarding Changes ( Enter ThinkPad ® ThinkPad PC-Doctor for Windows PC-Doctor for Windows → PC-Doctor for Windows PC-Doctor for Windows PC-Doctor for Windows – Lenovo – –...
  • Page 20 (HDD) (SSD) BIOS Setup Utility (HDD diagnostic program) 1. ThinkPad 2. ThinkPad BIOS Setup Utility HDD diagnostic program Enter Main hard disk drive Ultrabay hard disk drive Enter 0000: 0100: 0200: 0002: 0102: 0202: Access Help Rescue and Recovery v PC-Doctor for DOS http://www.ibm.com/jp/domino04/pc/support/index.nsf/select?open &doctype=Downloadable+files&site=1 ®...

  • Page 21: Pc-Doctor

    PC-Doctor Rescue and Recovery PC-Doctor ThinkPad PC-Doctor 1. ThinkPad 2. ThinkPad ThinkVantage Rescue and Recovery PC-Doctor Access Help Access Help PC-Doctor PC-Doctor for Windows 0176: System Security - The System has been tampered with. BIOS Setup Utility ThinkPad 0182: Bad CRC2. EEPROM CRC2 Enter BIOS Setup...

  • Page 22: Hdd Ssd

    0190: Critical ThinkPad low-battery error ThinkPad 0191: System Security - Invalid remote BIOS Setup Utility change requested. 0199: System Security - Security password retry count exceeded. BIOS Setup Utility 01C8: More than one modem devices are found. Remove one ThinkPad of them.
  • Page 23 021x: Keyboard error ThinkPad ThinkPad v ThinkPad ThinkPad PC-Doctor ThinkPad ThinkPad ThinkPad 0230: Shadow RAM PC-Doctor error ThinkPad ThinkPad PC-Doctor 0231: System RAM PC-Doctor error ThinkPad ThinkPad PC-Doctor 0232: Extended RAM PC-Doctor error ThinkPad ThinkPad PC-Doctor...
  • Page 24 0250: System battery ThinkPad error BIOS Setup Utility ThinkPad 0251: System CMOS CMOS checksum bad ThinkPad BIOS Setup Utility ThinkPad 0271: Date and time ThinkPad BIOS Setup error Utility 0280: Previous boot ThinkPad incomplete ThinkPad BIOS Setup Utility Restart Exit Saving Changes ThinkPad ThinkPad 1802: Unauthorized...
  • Page 25 2100: Initialization error on HDD0 (Main hard disk drive) 2102: Initialization error on HDD1 (Ultrabay hard disk drive) 2110: Read error on HDD0 (Main hard disk drive) 2112: Read error on HDD1 (Ultrabay hard disk drive) ThinkPad Enter Enter ThinkPad ThinkPad Enter ThinkPad...
  • Page 26 EMM386 Not C:¥CONFIG.SYS Installed - Unable to device=C:¥WINDOWS¥EMM386.EXE RAM Set Page Frame Base Address. device=C:¥WINDOWS¥EMM386.EXE NOEMS CardBus BIOS Setup Utility Enter Configuration Error - Device Disabled Enter ThinkPad Cannot boot from any device. Device not found ( Device error ( No valid operating system ( Excluded from boot order ( BIOS Setup Utility...
  • Page 27 → → SLOT-0 → → → ThinkPad ThinkPad → ThinkPad ThinkPad ThinkPad 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area 0192: System Security - Embedded Security hardware tamper detected.
  • Page 28 ThinkPad ThinkPad v AC ThinkPad v ThinkPad Fn + Home Enter ThinkPad ® ThinkPad W700 W700ds...
  • Page 29 ThinkPad 1. ThinkPad Rescue and Recovery ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad...
  • Page 30 ThinkPad (POST) 3. ThinkPad BIOS ThinkPad 5. PC-Doctor for Windows Windows PC-Doctor ® ThinkPad W700 W700ds...
  • Page 31 ThinkPad ThinkPad ThinkPad...
  • Page 32 ThinkPad ® : Windows Vista → → Windows XP → → ThinkPad ThinkPad ThinkPad ® ThinkPad W700 W700ds...
  • Page 33 POST ( ThinkPad ThinkPad critical low-battery error ThinkPad v ThinkPad 1. ThinkPad v Fn + F7 : Fn + F7 Fn + F7...
  • Page 34 ThinkPad ThinkPad 1. AC ThinkPad 3. Fn ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ® ThinkPad W700 W700ds...
  • Page 35 ThinkPad → → ThinkVantage → (Windows XP 2. ThinkPad ThinkPad a. ThinkPad b. Fn ThinkPad ThinkPad...
  • Page 36 ThinkPad ThinkPad ThinkPad ThinkPad TFT (Thin-Film Transistor) v Fn + F7 : Fn + F7 Fn + F7 v AC Fn+Home ® ThinkPad W700 W700ds...
  • Page 37 Windows Vista ThinkPad...
  • Page 38 Windows XP ThinkPad Unable to create overlay window v 32 1600 × 1200 1680 × 1050 (16:10) (4:3) ® ThinkPad W700 W700ds...
  • Page 39 ThinkPad Access Help ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad 1. AC ThinkPad ThinkPad ThinkPad ThinkPad...
  • Page 40 (HDD) (SSD) BIOS Setup Utility Using Passphrase ( Enabled 2. HDD ® ThinkPad W700 W700ds...
  • Page 41 BIOS Setup Utility BIOS Setup Utility Using Passphrase Enabled ( Disabled ( BIOS Setup Utility Hard Disk x Password 1. ThinkPad 2. HDD 3. HDD ThinkPad ThinkPad BIOS Setup Utility Using Passphrase Enabled Disabled BIOS Setup Utility 7. ThinkPad 8. HDD BIOS Setup Utility Windows →...
  • Page 42 ® ThinkPad W700 W700ds...
  • Page 43 ® Microsoft Windows : Rescue and Recovery Rescue and Recovery ThinkPad BIOS Setup Utility Boot priority order Boot priority order 1. ThinkPad 2. ThinkPad BIOS Setup Utility Startup Enter Boot Enter Boot priority order Excluded from boot order 7. x Boot priority order Boot priority order Enter...

  • Page 44: Raid

    RAID RAID 0 Failed : RAID 0 ThinkPad RAID Normal RAID 0 Failed RAID 0 RAID 0 ThinkPad RAID Failed Configuration Utility CTRL-I Ctrl + Intel Matrix Storage Manager option ROM ¡ Delete RAID Volume RAID 0 5. Delete RAID ®...
  • Page 45 RAID 1 Degraded : RAID 1 ThinkPad RAID 1 Degraded RAID RAID Access Help RAID 1 ThinkPad RAID Degraded Rebuild...
  • Page 46 ® ThinkPad W700 W700ds...

  • Page 47: Rescue And Recovery

    Rescue and Recovery 1. ThinkPad 2. ThinkPad ThinkVantage 3. Rescue and Recovery Rescue and Recovery Access Help (SSD) PC (Best Engineered PC) Lenovo (Solid State Drive SSD) ThinkPad ThinkPad Rescue and Recovery ThinkPad Access Help Rescue and Recovery © Copyright Lenovo 2008...
  • Page 48 ThinkPad ThinkPad Windows Product Recovery ThinkPad Product Recovery ThinkPad Product Recovery ThinkPad ThinkPad ThinkPad BIOS Setup Utility 1. BIOS Setup Utility 2. F9 ThinkPad Enter 3. F10 ThinkPad Enter ThinkPad Windows 2. ThinkPad 3. ThinkPad ThinkVantage Rescue and Recovery ® ThinkPad W700 W700ds...
  • Page 49 ThinkPad 1. BIOS Setup Utility ThinkPad 2. Rescue and Recovery 3. ThinkPad Rescue and Recovery Rescue and Recovery Rescue and Recovery Rescue and Recovery Rescue and Recovery Windows ThinkVantage Rescue and Recovery Windows...
  • Page 50 ® ThinkPad W700 W700ds...
  • Page 51 1. ThinkPad ThinkPad ThinkPad © Copyright Lenovo 2008...
  • Page 52 ThinkPad ThinkPad (SSD) (HDD) Lenovo v HDD Rescue and Recovery Product Recovery ThinkPad ® ThinkPad W700 W700ds...
  • Page 53 1. ThinkPad ThinkPad...
  • Page 54 ® ThinkPad W700 W700ds...
  • Page 55 ThinkPad ThinkPad...
  • Page 56 1. ThinkPad ThinkPad ® ThinkPad W700 W700ds...
  • Page 58 ® ThinkPad W700 W700ds...
  • Page 59 ThinkPad ThinkPad ThinkPad DDR3 SDRAM ThinkPad SO-DIMM ThinkPad ThinkPad SO-DIMM SO-DIMM SO-DIMM 2. ThinkPad ThinkPad...
  • Page 60 6. SO-DIMM SO-DIMM SO-DIMM ® ThinkPad W700 W700ds...
  • Page 61 7. SO-DIMM : SO-DIMM SO-DIMM SO-DIMM SO-DIMM SO-DIMM SLOT-0...
  • Page 62 : SO-DIMM ThinkPad ThinkPad ThinkPad ThinkPad SO-DIMM 1. ThinkPad 2. ThinkPad BIOS Setup Utility Installed memory ThinkPad ® ThinkPad W700 W700ds...
  • Page 63 ThinkPad Lenovo ThinkPad ThinkPad Windows Microsoft Japan http://support.microsoft.com/?LN=JA ( Microsoft Japan Lenovo Web ThinkPad http://www.lenovo.com/ ThinkPad http://www.lenovo.com/support/jp/ ThinkPad ThinkPad ThinkPad & v Lenovo Lenovo © Copyright Lenovo 2008...
  • Page 64 Lenovo (Lenovo v Lenovo Lenovo FRU XXXXXXX BIOS (NOS) ThinkPad http://www.lenovo.com/support/jp/ Lenovo Lenovo Lenovo ThinkPad ThinkPad ThinkPad (TYPE) v ThinkPad (S/N) http://www.lenovo.com/support/phone Lenovo ® ThinkPad W700 W700ds...
  • Page 65 ThinkPad ThinkPad ThinkPad (IWS) ThinkPad http://www.lenovo.com/support/jp/ http://www.lenovo.com/support/phone : +44 (0)1475-555-055 : +27-11-3028888 0800110756 Lenovo 0800-666-0011 ( 131-426 ( 01-211-454-610 ( 02-225-3611 ( 0800-10-0189 ( : (11) 3889-8986 : 0800-701-4815 801-1041 1-800-565-3344 416-383-3344...
  • Page 66 800-361-213 188-800-442-488 800-990-8888 86-10-58851110 ThinkPad ( 2516-3939 ( ThinkPad 2825-6580 ( 800-938-228 ( ThinkPad ( 0800-839 ( ThinkPad 2871-5399 ( 0800-336 ( 1-800-912-3021 ( 0-800-011-1029 ( 0800-0426 +357-22-841100 +420-2-7213-1316 7010-5150 ( 1-866-434-2080 ( 1-800-426911 ( +202-35362525 800-6264 ( +372 66 00 800 +372 6776793 +358-800-1-4260 ( ®...
  • Page 67 0810-631-213 ( 0810-631-020 ( 01805-25-35-58 ( +30-210-680-1700 1800-624-0051 ( : 232-4222 : 552-2234 1800-425-2666 +91-80-2535-9182 001-803-606-282 ( 01-881-1444 ( Givat Shmuel : +972-3-531-3900 +39-800-820094 ( ThinkPad : 0120-20-5550 : +81-46-266-4716 English support please 1588-5801 ( +371 7070360 +370 5 278 66 00 +352-360-385-343 ( 1800-88-1889 ( +35621445566...
  • Page 68 +31-20-514-5770 ( 0800-733-222 ( 001-800-220-1830 ( 8152-1550 ( 206-6047 001-866-434-2080 (Lenovo 0-800-50-866 ( 1800-1601-0033 ( +48-22-878-6999 ( +351-21-892-7046 ( +4-021-224-4015 : +7 (495) 258 6300 : 8 800 200 6300 800-6011-343 ( +421-2-4954-5555 +386-1-200-50-60 ( 91-714-7983 0901-100-000 +9411 2493547 +9411 2493548...
  • Page 69 08705-500-900 ( 1-800-426-7378 ( 000-411-005-6649 ( 0-800-100-2011 ( 844-946-2000...
  • Page 70 ® ThinkPad W700 W700ds...
  • Page 71 Lenovo Lenovo Lenovo Lenovo 2752 2758 2753 2754 2757 2762 2763 © Copyright Lenovo 2008...
  • Page 72 (CRU: Customer Replaceable Unit) Lenovo Self-service CRU Optional-service CRU Self-service CRU Optional-service Lenovo Lenovo Self-service CRU http://www.lenovo.com/CRUs Lenovo ® ThinkPad W700 W700ds...
  • Page 73 Lenovo Lenovo Lenovo Lenovo Lenovo Lenovo Lenovo Lenovo...
  • Page 74 ® ThinkPad W700 W700ds...

  • Page 75: Cru)

    Optional-service CRU Self-service CRU Optional-service CRU Self-service CRU Optional-service CRU Lenovo Lenovo Self-service Optional-service v Self-service CRU: v Optional-service CRU: Access Help Lenovo -01 (LLW) (http://www.lenovo.com/CRUs) Self-service Optional-service CRU Access Help → ThinkVantage Access Help CRU URL © Copyright Lenovo 2008...
  • Page 76 : Lenovo Access Help (Web Self-service CRU (HDD SSD) Optional-service CRU PCI Express LAN/WiMAX ® ThinkPad W700 W700ds...
  • Page 77 : 17.0 (432 mm) – 1920 x 1200 1440 x 900 – : 10.6 (269 mm) – : 1280 x 768 – 2560 x 1600 – VGA 1920 x 1200 v 94 v Fn v ThinkVantage © Copyright Lenovo 2008...
  • Page 78 v DVI v DisplayPort v IEEE 1394 v USB ( v RJ45 v RJ11 v DVD v CD-RW/DVD v DVD v DVD Bluetooth WiMAX ( USB ( v W700 – : 410 mm – : 310 mm – : 40.6 41.4 mm v W700ds –...
  • Page 79 – : 51.4 52.2 mm : 3048 m – 2438 m : 5.0°C 35.0°C : 5.0°C 43.0°C – 2438 m : 31.3°C 10°C – : 8% – : 5% v 170 W (580 Btu/hr) v 50 60 Hz v AC : 100 240 V AC 50/60 Hz (Li-Ion)
  • Page 80 ® ThinkPad W700 W700ds...
  • Page 81 Lenovo Lenovo Lenovo Lenovo Lenovo Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing Lenovo Lenovo Lenovo Lenovo © Copyright Lenovo 2008...

  • Page 82: Electronic Emissions Notices

    (ECCN) EAR E1 Electronic emissions notices The following information refers to ThinkPad W700 and W700ds, machine type 2752, 2753, 2754, 2757, 2758, 2762, and 2763. Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 83: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 84: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.

  • Page 85: Japanese Vcci Class B Statement

    Japanese VCCI Class B statement 20 A/ EU WEEE (WEEE) 2002/96/EC (WEEE) WEEE (Annex) IV (EEE) WEEE http://www.lenovo.com/lenovo/ environment (...

  • Page 86: Energy Star

    CR ( http://www.dtsc.ca.gov/hazardouswaste/perchlorate ( ENERGY STAR ® ENERGY STAR Lenovo ENERGY STAR Lenovo ENERGY STAR ENERGY STAR 4.0 2752, 2753, 2754, 2757, 2758, 2762, 2763 ENERGY STAR ThinkPad ENERGY STAR http://www.energystar.gov ( Lenovo ThinkPad ® ThinkPad W700 W700ds...
  • Page 87 : Energy Star - AC : 10 : 10 : 15 : 25 : 25 : 15 (Windows Vista) (Windows XP) Windows ® Lenovo Wake on LAN Wake on LAN Wake on LAN Wake on LAN Windows Vista → → Windows XP →...
  • Page 88 ThinkPad ThinkPad http://www.lenovo.com/support/jp/ ® ThinkPad W700 W700ds...
  • Page 89 Lenovo Lenovo ® Rescue and Recovery ® ThinkLight ® ThinkPad ® ThinkVantage ® TrackPoint Ultrabay Wake on LAN International Business Machines Corporation Intel Intel Corporation Microsoft Windows Windows Vista Microsoft Corporation © Copyright Lenovo 2008...
  • Page 90 ® ThinkPad W700 W700ds...
  • Page 91 (CRU) 67 (SSD) 39 © Copyright Lenovo 2008...
  • Page 92 notices electronic emissions 74 FCC statement 74 PC-Doctor 11, 13 for Windows 11 RAID Rescue and Recovery 2, 39 Rescue and Recovery RAID ThinkPad ThinkPad ThinkPad ThinkVantage 1, 2 Access Help 1, 9, 13 BIOS Setup Utility 10 CRU ( ®...

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