Troubleshooting - Panasonic KV-S2048C Operating Instructions Manual

Troubleshooting

If a problem occurs while the unit is being used, check the following items and check the scanner status by User Utility.
If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
The LED does not light when the power
switch is turned ON.
The computer does not recognize the
scanner.
SCSI connection
USB connection
Scan speed is slow at USB connection.
The ADF does not open when the ADF
door release is pushed.
The document has been loaded on the
feed tray. But the scanner does not start
scanning.
40
Possible Cause
Problem with the AC outlet.
The power cord is not plugged in.
Problem with power supply.
The scanner is not connected to the
computer correctly.
The scanner is not registered correctly.
The computer cannot recognize the
SCSI card.
The same ID number is used for the
scanner and the other device.
The terminator is not set correctly.
The scanner was turned on after the
computer was turned on.
The USB interface of the computer is
not installed correctly.
The scanner is connected via USB hub.
The cable without High-Seed logo is
used.
The scanner is connected with USB
1.1.
The ADF door is not closed properly.
The document is not loaded properly.
The sensor cannot detect the document
as the edge of the document is curled.
The sensors or reflector sheets are
dirty.
Remedy
Check and reset the circuit breaker.
Insert the power plug firmly.
Disconnect the scanner from the elec-
tric outlet and call for service.
Connect the cables correctly.
Uninstall the scanner from PC.
Register the scanner hardware again.
(See page 14.)
Check your computer whether the SCSI
card is installed correctly using the
device manager's property.
Use the different SCSI ID numbers for
each devices.
If the scanner is the last device in the
SCSI chain, set the DIP switch of SCSI
terminator to Enable.
If the scanner is not the last device in
the SCSI chain, set the DIP switch of
SCSI terminator to Disable.
Turn the computer OFF. Turn the scan-
ner ON, and then turn the computer ON
again.
Check the computer whether the USB
interface of your computer is correctly
using the device manager's property.
Do not connect via USB hub.
Use the cable with High-Speed logo.
Connect with USB 2.0.
Push the ADF door release again after
you close the ADF door until it is locked.
Load the document correctly.
(See page 19.)
Flatten the document and load it again.
Clean the sensors and reflector sheets.
(See page 24.)