Troubleshooting; Error And Maintenance Messages - Brother MFC-7360 Basic User's Manual

B

Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message
Access Denied
Cartridge Error
Comm.Error
Connection Fail
Cooling Down
Wait for a while
Cover is Open
Cause
The function you want to use is
restricted by Secure Function Lock.
The toner cartridge is not installed
correctly.
Poor telephone line quality
caused a communication error.
You tried to poll a fax machine
that is not in Polled Waiting mode.
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
The front cover is not completely
closed.
Action
Contact your administrator to check your
Secure Function Lock Settings.
Pull out the drum unit and remove the toner
cartridge, then re-install the toner cartridge
in the drum unit.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your telephone line.
Check the other fax machine's polling setup.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning do one of the
following:
(For
MFC-7360 / MFC-7360N / MFC-7362N
)
/ MFC-7460DN
See Transferring your faxes or Fax Journal
report on page 87 before disconnecting the
machine so you will not lose any important
messages.
Then, disconnect the machine from the
power for several minutes and then
reconnect it.
(For MFC-7470D, MFC-7860DW)
Disconnect the machine from the power for
several minutes, then reconnect it.
Close the front cover of the machine.
B
B
B
81