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Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
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I. ABOUT THIS MANUAL This manual consists of four parts containing information for servicing the product. Part 1: Product Specifications Product overview and specifications. Part 2: Troubleshooting A guide to troubleshooting the product and identifying parts needing replacement. Troubleshooting solutions are listed according to the error indications displayed by the status indicator and by problem descriptions.
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II. TABLE OF CONTENTS Part 1: PRODUCT SPECIFICATIONS Page (S900) 1 - 1 1. PRODUCT OVERVIEW 1 - 1 1.1 Product Overview 1 - 1 1.2 Special Features 1 - 2 2. SPECIFICATIONS 1 - 2 2.1 Printer Specifications 1 - 2 2.1.1 Printer specifications 1 - 3 2.1.2 Printer service life...
S900 Part 1: Product Specifications I. PRODUCT OVERVIEW 1.1 Product Overview "High Speed, Ultra-fine Image Photo Printer" With a new head (512 nozzles x 6 colors, 1200dpi resolution) and improvements to the printer driver, this printer realizes the highest photo printing speed in its class and the finest picture quality among its competitors.
Part 1: Product Specifications S900 2. SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer specifications Type Desktop serial printer Paper Feed System Automatic feed only (No manual feed) 2400 × 1200 dpi (Max. resolution) Resolution Throughput Bk (Fast Gear: J) 6.8-7.4 5.5-6.0 Color (Fast Gear: J) 6.9-7.3 4.4-4.8...
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S900 Part 1: Product Specifications 2.1.2 Printer service life Whichever comes first: (1) A total of 10,000 pages printed at 7.5% duty per color. (2) 5 years of use. 2.1.3 Print head service life (1) Service life 10,000 pages of color printing (7.5% duty pattern printing per color) (2) Ink tank service life (printable pages per tank) Monochrome (black) * BCI-6Bk: 640 pages (2.05%)
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Part 1: Product Specifications S900 2.2 Paper Specifications 2.2.1 Paper sizes and weights (1) Paper sizes See the table below. (2) Weight For automatic feeding, the paper's weight should be 64-105 g/m 2.2.2 Paper types and settings Paper Feed ASF Stacking Type Size Method...
S900 Part 1: Product Specifications 2.2.3 Printable area I A4, B5, A5 I Letter, legal Recommended printing area: 3.0 mm 3.0 mm ±1.5* ±1.5 Printable area: 33.0 mm 33.0 mm 24.0 mm 5.0 mm 24.0 mm 5.0 mm 6.4 mm 6.4 mm ±1.5 ±1.5...
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Part 1: Product Specifications S900 2.3 Print Head Specifications Print Head Configuration 6 color integrated head, detachable ink tanks for each color Print Head 512 x 6 nozzles Ink Colors BCI-6Bk, C, M, Y, PC, PM Ink Tank 6 separate ink tanks by color Head Weight Approx.
The print head will be supplied only as a spare part for servicing. Table 1-1 PRODUCT CODE LIST Item Designation Product Code Destination Printer Canon Bubble Jet 6873A0XXAA Substitute 'XX' with Printer S900 the following country codes 01: USA 02: CAN...
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Part 1: Product Specifications S900 This page intentionally left blank...
S820 Part 1: Product Specifications I. PRODUCT OVERVIEW 1.1 Product Overview "Ultra-High Image Quality Photo Printer" 1.2 Special Features (1) Image Quality Increased color range and half toning due to advanced image management. (2) Servicing Servicing is almost identical to that of the S600. (3) Value Added Features Total borderless printing (for postcard, A4, LTR, L-size, 2L-size, 4"...
Part 1: Product Specifications S820 2. SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer specifications Type Desktop serial printer Paper Feed System Automatic feed only (No manual feed) 2400 × 1200 dpi (Max. resolution) Resolution Throughput Draft Standard High Bk (Fast Gear: J) Color (Fast Gear: J) Photo (ISO JIS-SCID NO.5) 0.45...
S820 Part 1: Product Specifications 2.1.2 Printer service life Whichever comes first: (1) A total of 10,000 pages printed at 7.5% duty per color. (2) 5 years of use. 2.1.3 Print head service life (1) Service life 5,000 pages of color printing (7.5% duty pattern printing per color) (2) Ink tank service life (printable pages per tank) Monochrome (black) * BCI-6Bk: 650 pages (2.05%)
Part 1: Product Specifications S820 2.2 Paper Specifications 2.2.1 Paper sizes and weights See table for S900 2.2.2 Paper types and settings See table for S900 2.2.3 Printable area I A4, B5, A5 I Letter, legal Recommended printing area: 3.0 mm 3.0 mm ±1.5 ±1.5*...
S820 Part 1: Product Specifications 2.3 Print Head Specifications Print Head Configuration 6 color integrated head, detachable ink tanks for each color Print Head 256 x 6 nozzles Ink Colors BCI-6Bk, C, M, Y, PC, PM Ink Tank 6 separate ink tanks by color Head Weight Approx.
The print head will be supplied only as a spare part for servicing. Table 1-2 PRODUCT CODE LIST Item Designation Product Code Destination Printer Canon Bubble Jet 6859A0XXAA Substitute 'XX' with Printer S820 the following country codes 01: USA 02: CAN...
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S750 Part 1: Product Specifications I. PRODUCT OVERVIEW 1.1 Product Overview "High-Performance Next Generation Printer" This is a personal ink-jet printer to match the speed and features of printers for the business market, taking full advantage of speed technology developed for the S600/S630 series.
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Part 1: Product Specifications S750 2. SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer specifications Type Desktop serial printer Paper Feed System Automatic feed only (No manual feed) 2400 × 1200 dpi (Max. resolution) Resolution Throughput Bk (Fast Gear: J) 20 ppm 12 ppm Color (Fast Gear: J) 13 ppm...
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S750 Part 1: Product Specifications 2.1.3 Print head service life (1) Service life A total of 30,000 pages (1500 standard characters in black ink) A total of 10, 000 pages (printed at 7.5% duty per color) (2) Ink tank service life (printable pages per tank) Monochrome (black): 775 pages (JEIDA Standard pattern J1* / Standard quality...
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Part 1: Product Specifications S750 2.2 Paper Specifications 2.2.1 Paper sizes and weights See table for S900 2.2.2 Paper types and settings See table for S900 2.2.3 Printable area Choosing total area borderless printing allows printing without margins. I A4, B5, A5 I Letter, legal Recommended printing area:...
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S750 Part 1: Product Specifications 2.3 Print Head Specifications Print Head Configuration Integrated head, detachable ink tanks for black and color (C, M, Y) Print Head Black: 320 nozzles in 2 vertical columns Color: 256 nozzles in 2 vertical columns per color Ink Colors Pigment Bk, Dye C, M, Y Ink Tank...
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The print head will be supplied only as a spare part for servicing. Table 1-3 PRODUCT CODE LIST Item Designation Product Code Destination Printer Canon Bubble Jet 7290A0XXAA Substitute 'XX' with Printer S750 the following country codes 01: USA 02: CAN...
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S520 Part 1: Product Specifications I. PRODUCT OVERVIEW 1.1 Product Overview "Low-Cost, High-Performance Next Generation Printer" This is a less expensive version of the high-performance S750, incorporating its next generation standard engine for high image quality. 1.2 Special Features Speed Highest quality, highest speed with bidirectional 1200 dpi nozzle pitch head.
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Part 1: Product Specifications S520 2. SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer specifications Type Desktop serial printer Paper Feed System Automatic feed only (No manual feed) 2400 × 1200 dpi (Max. resolution) Resolution Throughput Bk (Fast Gear: J) 14 ppm 9 ppm Color (Fast Gear: J) 10 ppm...
S520 Part 1: Product Specifications 2.1.3 Print head service life (1) Service life A total of 30,000 pages (1500 standard characters in black ink) A total of 10, 000 pages (printed at 7.5% duty per color) (2) Ink tank service life (printable pages per tank) Monochrome (black): 775 pages (JEIDA Standard pattern J1* / Standard quality...
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The print head will be supplied only as a spare part for servicing. Table 1-4 PRODUCT CODE LIST Item Designation Product Code Destination Printer Canon Bubble Jet 7100A0XXAA Substitute 'XX' with Printer S520 the following country codes 01: USA 02: CAN...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 1. PRINTER OPERATION You can operate the printer either by itself or with a computer. Both methods are explained below. 1.1 Printer Operation The printer's operation panel has a POWER button and a RESUME button to cancel printing operation or to cancel an error.
Part 2: Troubleshooting S900 / S820 / S750 / S520 1.3 Simple Printer Operations The printer has an offline operation mode that works when the printer is not connected to a computer and the power is on. To conduct the operations below, with the power turned on, hold down the RESUME button until the green indicator blinks the specified number of times.
Part 2: Troubleshooting S900 / S820 / S750 / S520 1.3.3 Roller cleaning operation This is to remove the paper dust adhering to the auto sheet feeder's rollers. With the printer turned on, hold down the RESUME button until the green indicator blinks three times.
S900 / S820 / S750 / S520 Part 2: Troubleshooting 2. SERVICING 2.1 Before Troubleshooting Before troubleshooting, check the following and see if any of the problems you are experiencing can be fixed. Problem Probable Cause Solution The printer does not Connect the AC cord to a power The power outlet is not supplying operate at all.
Part 2: Troubleshooting S900 / S820 / S750 / S520 2.2 Detectable Problems from System Start to Exit Errors unresolvable by the user can be checked before system startup is completed. AC power connection CPU & printer controller initialization DRAM check Orange lamp RAM error lights...
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S900 / S820 / S750 / S520 Part 2: Troubleshooting From preceding page Head present? Procedure Head power ON within dotted line executed? Reading of head's EEPROM 1st time execution within dotted line 2nd time Cartridge error (b) Orange blinks 7 Purge unit initialization times Purge sensor error...
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Part 2: Troubleshooting S900 / S820 / S750 / S520 From preceding page Orange Paper jam error blinks 3 times Paper feed roller turns slowly Encoder parameter obtained Cover sensor check Open Open or closed? Closed Move carriage to home position Not present Head present? Present...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 2.3 Troubleshooting Problems Problem Probable Cause / Check Items Solution Power does not turn on. 1. AC adapter, 2. Logic board 1. Replace faulty parts. After power ON, it immediately turns off again.
Part 2: Troubleshooting S900 / S820 / S750 / S520 2.4 Troubleshooting Error Indications 1) Error indication when an error recoverable by the user occurs, the indicator lights green, then blinks orange repeatedly. Check the number of orange blinks and proceed to correct the error. 2) Error indication when an error not resolvable by the user occurs The indicator toggles between orange and green repeatedly.
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S900 / S820 / S750 / S520 Part 2: Troubleshooting Orange 1401 Print head not <Cause> 6 blinks properly installed Printing, cleaning etc. attempted whilehead is not properly installed. <Suspect Part> Print head, carriage unit. Orange 1402 Cartridge error <Cause> 7 Blinks 1403 (a) The print head temperature (output of the...
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Part 2: Troubleshooting S900 / S820 / S750 / S520 Orange / 6300 RAM error <Cause> Green DRAM check error (at hard power ON). S750/S520 S900/S820 display the error at soft power ON. 11 toggle blinks <Suspect Part> Logic board. S900/S820 Internal error No indication ...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 3. DISASSEMBLY AND REASSEMBLY 3.1 Cautions for Disassembly and Reassembly 3.1.1 Cautions against ink stains (ink path/ink mist) During servicing, be careful not to touch the ink path and get ink stains on the printer, work surface, your hands or clothing.
Part 2: Troubleshooting S900 / S820 / S750 / S520 3.2 Exploded View The shapes of different models differ slightly. For details refer to the Parts Catalog. Figure 2-3 Exploded View 2-14...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 3.3 Disassembly and Reassembly See below for supplemental information and cautions for disassembling and reassembling the printer. Refer to the Parts Catalog for the disassembly procedure. The illustrations in the Parts Catalog are numbered according to the order of disassembly.
Part 2: Troubleshooting S900 / S820 / S750 / S520 3.3.2 Removing and installing tap screws The printer uses tap screws to fasten the printer unit and base. The removed tap screws will have residue from the mold in which the internal thread was made. Since the residue may crush the screw threads, clean off the residue from the tap screws before re-installing or use new tap screws.
S900 / S820 / S750 / S520 Part 2: Troubleshooting 3.3.4 Handling the timing slit strip (1) Be careful not to get any grease on the timing slit strip. If grease gets on the timing slit strip, its slits will not be read correctly, resulting in error.
Part 2: Troubleshooting S900 / S820 / S750 / S520 3.3.6 Removal of red screws prohibited Since adjustment of the following red screws is very difficult in the field, they must not be loosened or removed. (a) The two paper spacing red screws (one on the right and left). (b) The two screws securing the paper feed motor (S750 only) Figure 2-7 Do not Remove the Red Screws 3.3.7 Installing the logic board cover...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 3.3.8 Installing the control ROM cover Make sure to install the ROM cover beneath the guide rail, before securing it in place. ROM Cover Guide Rail Figure 2-9 Installing the ROM Cover 2-19...
Part 2: Troubleshooting S900 / S820 / S750 / S520 4. ADJUSTMENTS AND SETTINGS AFTER DISASSEMBLY AND REASSEMBLY, AND CONFIRMATION OF OPERATION 4.1 Adjustments and Settings after Disassembly and Reassembly 4.1.1 Items for adjustments (per necessity/locations/tools) (1) User level Timing (after replacement of...) Adjustment Time Tools...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 4.1.2 If EEPROM settings adjustment is necessary When replacing the logic board, depending on the waste-ink counter value, it may be necessary to replace the ink absorber at the same time. Refer to the table below.
Part 2: Troubleshooting S900 / S820 / S750 / S520 4.1.3 Print head position adjustment The print head has two nozzle arrays for each color. Therefore, it requires ink (dot) placement adjustment in addition to the usual bi-directional adjustment. If dot placement is inaccurate, the pattern will have overlapping printing or gaps, resulting in black or white stripes.
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S900 / S820 / S750 / S520 Part 2: Troubleshooting 2) S750/S520 (1) Dot placement adjustment of the two arrays for each color. • Blackblack array (A) • Cyancyan array (B) • Magentamagenta array (C) (2) Dot placement adjustment of two different-color arrays. •...
Part 2: Troubleshooting S900 / S820 / S750 / S520 4.1.4 Print head seam stripe adjustment (S750) Print head seam stripe adjustment is done to determine the degree of reduced dot printing in the high-duty image area (indicated by the arrows) comprising the seam (stripe) created between vertical bi-directional passes.
S900 / S820 / S750 / S520 Part 2: Troubleshooting 4.1.5 Grease Application After disassembly and reassembly, apply the necessary grease to the places shown below. Use a flat brush to spread a thin coating of grease. figure 2-12 Grease application S900 Application point Grease/oil...
Part 2: Troubleshooting S900 / S820 / S750 / S520 4.2 Confirmation method After disassembly and reassembly, follow the procedures below to check the printer's operation. 1) Check visually for any grease or foreign matter contaminating the internal parts. Make sure that the timing slit strip is clean. If there is any grease on the strip, wipe it clean with alcohol.
S900 / S820 / S750 / S520 Part 2: Troubleshooting 5. TRANSPORTING THE PRINTER The procedure for transporting the printer after completing repairs is described below. 5.1 Procedure (1) Mount the print head on the carriage. (2) Turn off the printer so that the carriage locks at the home position. If the print head is not fitted on the carriage, the ink may dry and harden.
Part 2: Troubleshooting S900 / S820 / S750 / S520 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS 6.1 Periodic Parts Replacement Level Periodic Replacement Parts User None Service Person None Level Consumables User S750/S520 S900/S820 Black ink tank BCI-3eBK BCI-6BK Color ink tank (Cyan) BCI-3eC BCI-6C...
S900 / S820 / S750 / S520 Part 2: Troubleshooting 7. SERVICE-RELATED FEATURES The printer has a service mode for accessing service settings and executing test printouts. The service mode can be accessed via the operation panel. 7.1 Service Mode Operation 1) With the printer turned off, hold down the RESUME button and press the POWER button (the green indicator lights and the desired service function can be selected).
Part 2: Troubleshooting S900 / S820 / S750 / S520 7.2 Test Printout (1) S900/S820 The header information shows the model, control ROM version etc. This sample belongs is from the S900, which differs somewhat from that of the S820. USB serial Bi-directional Model name...
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S900 / S820 / S750 / S520 Part 2: Troubleshooting (2) S750/S520 The service/factory test printout header shows the control ROM version, model setting, total printed sheet count, total waste-ink absorption amount and other information. Total waste-ink Total printed Print head removal/ Bi-directional Bi-directional installation count...
Part 2: Troubleshooting S900 / S820 / S750 / S520 7.3 Printing the EEPROM Information This prints the contents of the printer's EEPROM and that of the print head. With the resulting printout allows you to see the settings and data saved in the printer. 1) S900/S820 Model USB serial...
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S900 / S820 / S750 / S520 Part 2: Troubleshooting 2) S750/S520 Waste-ink absorber Model name version amount Total throughput S750 P=V1.01 DI=000.95% Page=000147 CH=00002 Bk=(00) Cl=(00) Head TempBK=31.0 Head TempC=29.5 Env Temp=28.0 PF(01 00 80) PC(M=0001 R=0000 T=0003 D=0000 C=0001) Bk=10707 C=02377 M=02299 Y=02356 *1 Cleaning WP=0052 IC(BK=0 C=0 M=0 Y=0) USB=(000343)
Part 2: Troubleshooting S900 / S820 / S750 / S520 7.4 Resetting the EEPROM Resetting the EEPROM will erase all its contents, with the following exceptions: USB-S/N (all models) Model settings (S900/S820) are reset to overseas settings) 7.5 Waste-ink counter settings (S900/S820) After selection, pressing the POWER button will execute the function and return the printer to the selection state.
S900 / S820 / S750 / S520 Part 3: Technical Reference 1. NEW TECHNOLOGY 1.1 Borderless printing To allow printing of the entire paper surface, and an area exceeding the paper surface, borderless printing has been enabled. The difference from printers to date not capable of borderless printing is that the paper size may or may not need to be set in the application being used.
Part 3: Technical Reference S900 / S820 / S750 / S520 1.2 Quiet mode By feeding and ejecting paper gently and suppressing the sound from mechanical parts, printing noise can be suppressed. This setting (including specific operation hours) can be made from the driver when the printer is connected. 1.2.1 Quiet mode limitations (1) Lowered throughput Since the speed of paper feeding and ejection is slower, throughput is lower.
S900 / S820 / S750 / S520 Part 3: Technical Reference 2. CLEANING MODES AND INK PURGE AMOUNTS Automatic print head cleaning is performed as effectively and efficiently as possible according to given conditions in order to eliminate and prevent printing imperfections due to bubbles, foreign matter, clogging etc.
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Part 3: Technical Reference S900 / S820 / S750 / S520 Table 3-1 CLEANING MODES (S750/S520) Conditions Details Cleaning Purge amount in gms BK/CL(g) mode Execution of manual Executed from the operation panel or 0.14/0.36 cleaning the printer drive Execution of Deep Executed from the printer driver 1.58/1.18 Cleaning...
Part 4: Appendix S900 JCR1 (Carriage flexible cable connector) Pin No. Signal IN/OUT Function HVDD 7~10 CRENCB Encoder output phase B EVDD Encoder power source CRENCA Encoder output phase A HDSEN Head YES/NO HEEP_SK Head EEPROM clock signal HEEP_WD IN/OUT Head EEPROM data signal HEEP_CS Head EEPROM chip select SNSEN...
S900 Part 4: Appendix JPOW1 (DC power connector) Pin No. Signal IN/OUT Function Head voltage (+16V) Motor voltage (+28V) Logic board voltage VHREM VH remote JPGS1 (Purge sensor connector) Pin No. Signal IN/OUT Function Power SNS_PG PG sensor port JINK1 (Ink sensor connector) Pin No.
S900 Part 4: Appendix 1.3 Print Head Figure 4-3 Print Head Pin No. Signal IN/OUT Function 1,2,8~13 GNDH 19,20 DATAK KDATA DATALC LCDATA DATALM LMDATA DATAC CDATA DATAM MDATA TSOKLC KLC chip temperature status output Synchronized transfer signal HDSEN Head YES/NO (GND for head) HCLK Head data transfer clock DATAY...
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S820 Part 4: Appendix JIF2 (USB interface connector) See page 4-1 (BJ F900 JUSB1 USB interface connector) JCRB1 (Carriage flexible cable connector) Pin No. Signal IN/OUT Function VHGND DATAM SOMY MY chip status output TOMLC MLC chip status output TOMY MY chip temperature output HEAD_SEN Head YES/NO...
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Part 4: Appendix S820 JPOW1 (DC power connector) Pin No. Signal IN/OUT Function Head voltage (+11V) Head voltage (+11V) Motor voltage (+28V) Logic voltage VHON VH remote JPGS1 (Purge sensor connector) Pin No. Signal IN/OUT Function Power PG sensor signal JINK1 (Ink sensor connector) Pin No.
Part 4: Appendix S820 1.3 Print Head Figure 4-6 Print Head Pin No. Signal IN/OUT Function 1,2,8~12,20 VHGND DATAK DATACL DATAML DATAC DATAM Block enable 3 TOKCL KCL chip temperature status output Data latch signal 16,26,36 HCLK Data transfer clock DATAY Block enable 1 VHGND...
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Part 4: Appendix S750 CN203 (Carriage flexible cable connector) ←→ J3 : Carriage board Pin No. Signal IN/OUT Function J3 Pin No. H_D0 Black even array nozzle data signal H_D1 Black odd array nozzle data signal H_D2 Cyan even array nozzle data signal H_D3 Cyan odd array nozzle data signal H_D4...
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S750 Part 4: Appendix CN402 (Ink sensor connector) Pin No. Signal IN/OUT Function INK_PWM Ink sensor photo LED drive signal … … INKS Voltage varies according to the degree of reflected light CN501 (DC power connector) Pin No. Signal IN/OUT Function +5VDC +5V-GND …...
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S750 Part 4: Appendix 1.3 Print Head Figure 4-9 Print Head Pin No Signal IN/OUT Function A_GND … GND (for black heater driving voltage) H_D2 Cyan even array nozzle data signal H_D6 Yellow even array nozzle data signal 5, 14, 22 6, 7, 8 B_GND …...
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S520 Part 4: Appendix CN203 (Carriage flexible cable connector) ←→ J3 : Carriage board Pin No. Signal IN/OUT Function J3 Pin No. 1, 2 SUBHO Color secondary heater driving signal 3, 7, 11,19 … Logic ground H_D2 Cyan even array nozzle data signal H_D3 Cyan odd array nozzle data signal H_D4...
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Part 4: Appendix S520 CN402 (Ink sensor connector) Pin No. Signal IN/OUT Function INK_PWM Ink sensor photo LED drive signal … … INKS Voltage varies according to the degree of reflected light CN501 (DC power connector) Pin No. Signal IN/OUT Function +5VDC +5V-GND …...
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Part 4: Appendix S520 1.3 Print Head Figure 4-12 Print Head Pin No Signal IN/OUT Function A_GND … GND (for black heater driving voltage) H_D2 Cyan even array nozzle data signal H_D6 Yellow even array nozzle data signal 5, 14, 22 6, 7, 8 B_GND …...
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