Page 1 IBM IntelliStation Z Pro Type 9228 and 9232 Problem Determination and Service Guide...
Page 3 IBM IntelliStation Z Pro Type 9228 and 9232 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 151 and the Warranty and Support Information documentation on the IBM IntelliStation Documentation CD. Tenth Edition (August 2009) © Copyright International Business Machines Corporation 2007.
Page 6 ... 122 Running the diagnostic programs....122 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 7 ....124 Creating an IBM Enhanced Diagnostics diskette or CD..132 Using the IBM Enhanced Diagnostics diskette or CD ..133 System board error LEDs .
Page 8 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11: Safety Statements
v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12 Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your computer or optional device before you install the device. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 16 If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices. Statement 27: CAUTION: Hazardous moving parts are nearby. Statement 28: IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 17 The battery is a lithium ion battery. To avoid possible explosion, do not burn the battery. Exchange it only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for collection of this battery. For information, call 1-800-426-4333.
Page 18 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 19: Chapter 1. Introduction
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 20: Notices And Statements In This Document
IBM IntelliStation Documentation CD This CD contains all of the IBM IntelliStation Z Pro Type 9228 and 9232 documents in Portable Document Format (PDF). Depending on the computer model, additional documentation might be included on the IBM IntelliStation Documentation CD.
Page 21: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications of the computer. Depending on the model, some features might not be available, or some specifications might not apply. Use the Configuration/Setup Utility program to determine the type and speed of the microprocessor.
Page 22: Controls, Leds, And Connectors
When this LED is lit, it indicates that there is activity between the computer and the network. There are two of these LEDs, one on the front and one on the rear of the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 23: Rear View
System-error LED When this LED is lit, it indicates that a system error has occurred. An LED on the system board might also be lit to help isolate the error. If the LED on the system board is not lit, check the error log. CD or DVD drive activity LED When this LED is lit, it indicates that the CD or DVD drive is in use.
Page 24 Connect an audio output device, such as speakers, to this connector. Line in connector (blue) Connect an audio input device, such as stereo, to this connector. Video connector Connect a monitor to this connector. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 25 DC power LED On some computer models, each power supply has a dc power LED and an ac power LED. During typical operation, both the ac and dc power LEDs are lit. AC power LED On some computer models, each power supply has an ac power LED and a dc power LED.
Page 26: Internal Leds, Connectors, And Jumpers
(x4) Slot 3, PCI-Express x16 (x4) Slot 4, PCI-X 64 bit/133MHz Slot 5, PCI-X 64 bit/133MHz Slot 6, PCI 32 bit/33MHz Figure 2. System board option connectors IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 27: System Board Internal Connectors
System board internal connectors The following illustration shows the internal connectors on the system board. Aux. power 12V D power HDD/Optical power Main power (12VE) Microprocessor 2 12V C power 12V AB power Microprocessor 1 DIMM fan SATA 4 Rear fan SATA 2 SATA 3 SATA 1...
Page 28: System Board External Connectors
Mouse / keyboard Serial USB 3 and 4 USB 5 and 6/ IEEE 1394A (FireWire) Ethernet Audio Front USB 0 and 1 Figure 4. System board external connectors IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 29: System Board Leds
System board LEDs The following illustration shows the system-board LEDs. Microprocessor 2 fan error LED DIMM 8 error LED DIMM 7 error LED DIMM 6 error LED Microprocessor 2 error LED DIMM 5 error LED DIMM 4 error LED DIMM 3 Microprocessor 1 error LED error LED...
Page 30: System Board Jumpers
Clear CMOS data: jumper on pins 2 and 3 with power cords removed from the computer; see “Erasing a lost or forgotten password (clearing CMOS)” on page 145 for more information. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 31: Chapter 2. Configuration Information And Instructions
Updating the firmware The firmware for the computer is periodically updated and is available for download on the Web. Go to http://www.ibm.com/support/ to get the latest level of firmware, such as BIOS code, vital product data (VPD) code, and device drivers.
Page 32: Starting The Configuration/Setup Utility Program
3. Press F12. 4. Select the startup device. The next time the computer is started, it returns to the startup sequence that is set in the Configuration/Setup Utility program. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 33: Enabling The Broadcom Netxtreme Gigabit Ethernet Boot Agent
For device drivers and information about configuring the Gigabit Ethernet controller, see http://www.ibm.com/support/. LSI Logic Configuration Utility program Use the LSI Logic Configuration Utility program to configure and manage redundant array of independent disks (RAID) arrays.
Page 34: Using The Lsi Logic Configuration Utility Program
If there is data on the disk that you want to save, back up the hard disk before performing this procedure. Note: Before you format a SAS hard disk, make sure that the disk is not part of a mirrored pair. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 35 To format a drive, complete the following steps: 1. From the list of adapters, select the controller (channel) for the drive that you want to format and press Enter. 2. Select SAS Topology and press Enter. 3. Select Direct Attach Devices and press Enter. 4.
Page 36 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 37: Chapter 3. Parts Listing, Type 9228 And 9232
Web, complete the following steps: 1. Go to http://www.ibm.com/support/. 2. Under Search technical support, type 9228 or 9232and click Search. 3. Under Document type, select Parts information and click Go. Figure 7. Type 9228 and 9232 parts © Copyright IBM Corp. 2007...
Page 38: Replaceable Computer Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 39 Table 2. Part listing, Type 9228 and 9232 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Fan assembly, DASD cage, 80 x 38 (all models) 42C7484 Front adapter-retention bracket (all models) 39R9382 DIMM airflow guide (all models) 39Y9860 DIMM air baffle (all models)
Page 40 Video card, NVIDIA Quadro FX 4500 (models 68x, 98x) 13M8429 Video card, NVIDIA Quadro FX 4600 (optional) 43V5756 Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable part is available for purchase from the retail store. Table 3. Consumable parts Description Part number Battery, 3.0 volt (all models)
Page 41: Keyboards (Usb)
Keyboards (USB) Table 4. Keyboards Keyboard CRU part number Arabic (253) 42C0061 Arabic/French (462) 42C0062 Belgium/French (120) 42C0063 Belgium/UK (120) 42C0064 Brazil/Portuguese (275) 42C0065 Bulgarian (442) 42C0066 Chinese/US (467) 42C0067 Czech ABB 42C0068 Danish (159) 42C0069 Dutch (143) 42C0070 English, US (103P) 42C0060 English, UK (166) 42C0098...
Page 42 Table 4. Keyboards (continued) Keyboard CRU part number Turkish (440) 42C0096 Turkish (179) 42C0097 Yugoslavian/Latin (234) 42C0100 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 43: Product Recovery Cds
Product recovery CDs Table 5. Recovery CDs Operating system, Language, Language code CRU part number Windows XP, English (EN) 42D2546 Windows XP, French (FR) 42D2547 Windows XP, German (GR) 42D2548 Windows XP, Italian (IT) 42D2549 Windows XP, Spanish (SP) 42D2550 Windows XP, Danish (DK) 42D2551 Windows XP, Dutch (NL)
Page 44: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 45 IBM power cord part number Used in these countries and regions 14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
Page 46 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 47: Chapter 4. Removing And Replacing Computer Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 48: System Reliability Guidelines
Do not place the device on the computer cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 49: Returning A Device Or Component
Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.
Page 50: Installing The Side Cover
6. Reconnect the external cables and power cords to the computer; then, connect the power cords to electrical outlets. 7. Turn on the attached devices; then, turn on the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 51: Removing The Two-Piece Bezel
Attention: For proper cooling and airflow, install the cover before turning on the computer. Operating the computer with the cover removed might damage computer components. Removing the two-piece bezel When working with some devices, such as additional optical drives, you must first remove the two-piece bezel to access the device.
Page 52 Rotate the upper bezel to the right side of the computer to disengage the two right-side tabs from the chassis. Store the bezel for future use. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 53: Installing The Two-Piece Bezel
Installing the two-piece bezel To install the two-piece bezel, complete the following steps. Bezel clips Figure 12. Installing the upper bezel 1. Install the upper bezel on the front of the computer chassis: a. Insert the two right-side tabs on the upper bezel into the matching holes on the right side of the chassis.
Page 54: Removing An Adapter
(unlocked) position. Press the two blue release buttons located on the side of the front adapter-retention bracket that faces the adapters. If you are removing a smaller adapter, rotate only the rear adapter-retention bracket. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 55: Installing An Adapter
For information about the types of adapters that the computer supports and other information that you might consider when installing an adapter, see the User’s Guide on the IBM IntelliStation Documentation CD. To install an adapter, complete the following steps: 1.
Page 56 8. Install the side cover (see “Installing the side cover” on page 32). 9. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 57: Removing The Hard Drive Backplate
Removing the hard drive backplate To remove the hard drive backplate, complete the following steps. Retaining tab Retaining latch Hard drive backplate Drive cage release tab Locating pins Figure 17. Removing the hard drive backplate 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29.
Page 58: Installing The Hard Drive Backplate
11. Lock the side cover if you unlocked it during removal. 12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 59: Removing A Dimm
Removing a DIMM To remove a DIMM, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29. 2. Turn off the computer and all attached devices; then, disconnect all external cables and power cords.
Page 60: Installing A Dimm
- The memory is reduced to half the amount of memory available. For example, the maximum available memory is reduced from 32 GB to 16 GB in the mirroring mode. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 61 - The minimum memory configuration is four identical DIMMs. You must install identical pairs of DIMMs in all four DIMM connections (same size, type, speed, and technology). These DIMMs must span both branches and all four channels. For example, when you assign the first four DIMMs, you must install two DIMMs in branch 0 (one in channel 0 and one in channel 1) and two DIMMs in branch 1 (one in channel 2 and one in channel 3).
Page 62 8. Install the side cover (see “Installing the side cover” on page 32). 9. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 63: Removing The Battery
To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. v After you replace the battery, you must reconfigure the system and reset the system date and time.
Page 64 5. Start the Configuration/Setup Utility program and reset the configuration: v Set the system date and time. v Set passwords if necessary. v Save the configuration. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 65: Removing The Internal Speaker
Removing the internal speaker The internal speaker is on the front panel of the computer. To remove the speaker, complete the following steps. Speaker retainer tabs Figure 23. Removing the speaker 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29.
Page 66: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You can install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your computer.
Page 67 Removing a drive in bay 1, 2, or 3 To remove a drive in bay 1, 2, or 3 complete the following steps. Drive retainer Release clip buttons Figure 25. Removing a drive from bay 1, 2, or 3 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29.
Page 68 You have removed the drive clip on the side of the original drive and have it available for installation on the new drive. Note: If you are installing a drive that contains a laser, review the following safety precaution. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 69 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 70 Drives are installed starting in bay 4. Additional drives are then installed in bays 5, 6, and 7. To install a simple-swap hard disk drive, complete the following steps. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 71 Figure 28. Installing a simple-swap hard disk drive 1. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the computer; then, remove the drive from the package and place it on a static-protective surface. 2.
Page 72: Removing The Hard Disk Drive Fan
8. Set the fan assembly on a level work surface with the fan facing up (see Figure 30 on page 55). IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 73: Installing The Hard Disk Drive Fan
Hard drive Hard drive baffle Figure 30. Removing the hard disk drive fan 9. Use side cutters to sever the four grommets that secure the fan to the duct, and remove the fan. Note: Grommets are provided with the replacement fan. 10.
Page 74 Figure 32. Installing the hard disk drive fan assembly 3. Connect the hard disk drive fan cable to the system board (see “System board internal connectors” on page 9). IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 75: Removing The Rear Fan
4. Push the drive cage outward, and press in on the drive-cage release lever; then, rotate the drive cage completely into the chassis. 5. Press down on the power-supply release latch and rotate the power supply into the chassis. Return the power supply handle to the closed position. 6.
Page 76: Installing The Rear Fan
4. Replace the side cover (see “Installing the side cover” on page 32). 5. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 77: Removing The Expansion Slot Fan
Removing the expansion slot fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the computer for more than 30 minutes with the side cover off. Fan grommets Expansion slot fan Figure 35.
Page 78: Installing The Expansion Slot Fan
5. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. Removing the mini-PCI Express adapter To remove the mini-PCI Express adapter, complete the following steps. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 79 Mini-PCI Express adapter Mini-PCI Express connector Figure 37. Removing the mini-PCI Express adapter 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29. 2. Turn off the computer and all attached devices; then, disconnect all power cords and external cables.
Page 80: Installing The Mini-Pci Express Adapter
6. Install the side cover (see “Installing the side cover” on page 32). 7. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 81: Removing The Power Switch/Led Assembly
Removing the power switch/LED assembly To remove the power switch/LED assembly, complete the following steps. Release tab Figure 39. Removing the power switch/LED assembly 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29. 2.
Page 82: Installing The Power Switch/Led Assembly
5. Install the side cover (see “Installing the side cover” on page 32). 6. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 83: Removing The Front Card/Bracket Assembly
Removing the front card/bracket assembly To remove the front card/bracket assembly, complete the following steps. Figure 41. Removing the card/bracket assembly 1. Read the safety information that begins on page vii and “Installation guidelines” on page 29. 2. Turn off the computer and all attached devices; then, disconnect all external cables and power cords.
Page 84: Installing The Front Card/Bracket Assembly
4. Install the side cover (see “Installing the side cover” on page 32). 5. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 85: Removing And Replacing Frus
Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from the hardware. Removing the front adapter-retention bracket To remove the front adapter-retention bracket, complete the following steps. Release tab Front view Pivot points...
Page 86: Installing The Front Adapter-Retention Bracket
Figure 44. Installing the front adapter-retention bracket 1. Engage the top and bottom sides of the front adapter-retention bracket with the front adapter-retention bracket openings in the chassis (see Figure 44). IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 87: Removing The Rear Adapter-Retention Bracket
2. Rotate the front adapter-retention bracket back into the chassis. 3. Install any full-length adapters that you removed (see “Installing an adapter” on page 37). 4. Install the side cover (see “Installing the side cover” on page 32). 5. Reconnect the external cables and power cords; then, turn on the attached devices and the computer.
Page 88: Installing The Rear Adapter-Retention Bracket
3. Remove the side cover (see “Removing the side cover” on page 31). 4. Remove the bezel (see “Removing the two-piece bezel” on page 33). 5. Lift the power-supply handle and rotate the power supply out of the chassis. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 89 6. Press and hold the drive-cage release lever; then, rotate the drive cage completely out of the chassis until the retaining tab on top of the cage locks into place (see Figure 47). DIMM airflow guide Figure 47. DIMM airflow guide 7.
Page 90 (see Figure 49). Note: Grommets are provided with the replacement fan. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 91: Installing The Dimm Fan Assembly
Fan grommets DIMM fan Figure 49. Removing the DIMM fan 11. Remove the fan from the chassis, making sure that no grommets are left loose in the chassis. 12. If you are instructed to return the DIMM fan assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 92 3. Slide the fan baffle into the fan baffle tab in the front of the chassis until it locks in place (see Figure 51). DIMM fan baffle Figure 51. Installing the DIMM fan baffle IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 93: Removing The Microprocessor And Fan Sink
4. Secure any cables that you removed from the fan baffle. 5. Push the drive cage outward, and press in on the drive-cage release lever; then, rotate the drive cage completely into the chassis. 6. Press down on the power-supply release latch and rotate the power supply into the chassis.
Page 94 Dropping the microprocessor during removal can damage the contacts. Also, contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 95: Installing The Microprocessor And Fan Sink
Read the documentation that comes with the microprocessor to determine whether you must update the computer BIOS code. The most current level of BIOS code for the computer is available from http://www.ibm.com/support/. Chapter 4. Removing and replacing computer components...
Page 96 Also, contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. 2. Install the microprocessor. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 97 Vacuum tool Microprocessor Socket Figure 55. Installing the microprocessor a. Squeeze and hold the bladder of the vacuum tool; then, place the suction cup on the microprocessor and release the bladder (see Figure 55). Note: To maintain the correct orientation between the microprocessor and the microprocessor socket during installation, observe the following information: v The microprocessor has two notches that are keyed to two tabs on the...
Page 98: Removing The Power Supply
10. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. Removing the power supply When you remove or install a power supply, observe the following precautions. Statement 8: IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 99 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 100: Installing The Power Supply
3. Reconnect the cables from the power supply to the system board and all internal components. 4. Install the side cover (see “Installing the side cover” on page 32). IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 101 5. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. Chapter 4. Removing and replacing computer components...
Page 102: Removing The System Board
8. Remove any installed adapters (see “Removing an adapter” on page 36). 9. Remove the mini-PCI Express adapter (see “Removing the mini-PCI Express adapter” on page 60). IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 103: Installing The System Board
10. Remove the core-chip air baffle. Grasp the handle on the air baffle and lift the air baffle out of the computer. 11. Remove the microprocessors and fan sinks (see “Removing the microprocessor and fan sink” on page 75). 12. Remove the VRM if one is installed. See the User’s Guide for the location of the VRM.
Page 104 14. Install the side cover (see “Installing the side cover” on page 32). 15. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 105: Chapter 5. Diagnostics
“Beep code descriptions.” If no beep code sounds, see “No-beep symptoms” on page 92. Beep code descriptions The following table describes the beep codes and suggested actions to correct the detected problems. © Copyright IBM Corp. 2007...
Page 106 DMA page register write/read test has failed. (Trained service technician only) Replace the system board. 1-2-4 RAM refresh verification has failed. (Trained service technician only) Replace the system board. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 107 Table 6. POST beep codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108 1. (Trained service technician only) Optional microprocessor 2. (Trained service technician only) Microprocessor 3. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 109 Table 6. POST beep codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110 No beep, no video, and An undetermined failure has occurred. See “Solving undetermined problems” on the system-error LED is page 146 for more information. lit. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 111: Error Logs
Error logs The POST error log contains the three most recent error codes and messages that were generated during POST. The system-event/error log contains messages that were generated during POST and all system status messages from the service processor. The system-event/error log is limited in size. When the log is full, new entries will not overwrite existing entries;...
Page 112: Post Error Codes
3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) Optional microprocessor IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 113 Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114 4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Battery b. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 115 Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 116 2. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 3. Reseat the DIMM. 4. Replace the DIMM. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 117 Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Hard disk drive b. Hard disk drive cable c. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 119 Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 120 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Video adapter (if installed) b. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 121 Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 122 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Failing adapter b. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 123 Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 124 1. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Adapter b. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 125: Troubleshooting Tables
Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 126: Cd Or Dvd Drive Problems
4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. CD or DVD drive cable b. CD or DVD drive IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 127: Diskette Drive Problems
Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 128: Hard Disk Drive Problems
Make sure that the SAS bus and devices are configured correctly and that the last external device in each SAS chain is terminated correctly. v See “Solving undetermined problems” on page 146. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 129: Keyboard, Mouse, Or Pointing-Device Problems
Keyboard, mouse, or pointing-device problems For problems with a USB, mouse or pointing device, see “USB port problems” on page 117. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 130: Memory Problems
If no beep code occurs, microprocessor 1 might have failed. Replace the microprocessor. Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
Page 131 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a.
Page 132: Optional-Device Problems
Any external SAS device is turned on. You must turn on an external SAS device before turning on the computer. 4. Reseat the failing device. 5. Replace the failing device. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 133: Power Problems
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 134: Printer Problems
3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Failing serial device b. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 135: Software Problems
POST error message 301 from being displayed during startup. 2. See http://www.ibm.com/servers/eserver/serverproven/compat/us/iserver.html/ for keyboard compatibility information. 3. Make sure that the computer and the monitor are turned on.
Page 136 USB device to see whether a hardware upgrade or fix is device has exceeded the limits of its hub port is available for the USB device. displayed on Windows operating systems. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 137: Error Leds
Error LEDs The following is an illustration of the system board LEDs. The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 122).
Page 138: Power-Supply Leds
The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the front information panel and suggested actions to correct the detected problems. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 139 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 140: Diagnostic Programs, Messages, And Error Codes
You can run the diagnostic programs through the operating system or by using an IBM Enhanced Diagnostics diskette or CD that you have created (see “Using the IBM Enhanced Diagnostics diskette or CD” on page 133 and “Creating an IBM Enhanced Diagnostics diskette or CD”...
Page 141: Diagnostic Text Messages
2. Follow the instructions on the screen. 3. When the applicable diagnostics programs are complete, you can view the results in the test log (see “Viewing the test logs” on page 124). The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run.
Page 142: Viewing The Test Logs
1. (Trained service technician only) Make sure that the loopback plug is connected correctly to the COM1 serial port. 2. (Trained service technician only) Replace the system board. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 143 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 144 Adapter CPU test error. 1. Update the ServeRAID adapter firmware (see “Updating the firmware” on page 13). 2. Reseat the ServeRAID adapter. 3. Replace the ServeRAID adapter. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 145 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 146 1. Check the system-event/error log before ID of failing fixed disk. replacing a FRU. 2. Reseat the SAS disk with ID nn. 3. Replace the SAS disk with ID nn. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 147 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 148 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. SAS cable b. SAS mini-PCI Express adapter c. Hard disk drive IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 149 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 150: Creating An Ibm Enhanced Diagnostics Diskette Or Cd
4. Select Create IBM Enhanced Diagnostics Diskette. 5. Follow the instructions on the screen. To download the latest CD image of the IBM Enhanced Diagnostics from the Web and create a startable IBM Enhanced Diagnostics CD, complete the following steps: 1.
Page 151: Using The Ibm Enhanced Diagnostics Diskette Or Cd
Note: Before restarting the computer, make sure that the drive that contains the IBM Enhanced Diagnostics diskette or CD is first in the startup sequence in the Configuration/Setup Utility program. 1. Turn off the computer and any peripheral devices.
Page 152: System Board Error Leds
2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. DIMM fan b. (Trained service technician only) System board IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 153 Table 8. System board error LED descriptions (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 154: Emergency Recovery-Repair Diskettes (Windows)
2. Wait for at least 5 seconds; then, press and hold the F11 key while you restart the computer. When a menu appears, release the F11 key. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 155: Using The Recovery-Repair Diskette In Windows
If the hard disk drive, including the partition that contains the Product Recovery program, becomes damaged or if you replace the hard disk drive, use the IBM Product Recovery CD to recover the preinstalled operating system, application programs, and device drivers.
Page 156: Recovering Or Installing Device Drivers
Make sure that you have the documentation and software media for the device before you start recovering or installing device drivers. Device drivers for IBM devices and the instructions to install them (readme.txt) are on the Device Drivers CD and in the c:\ibmtools\drivers\ directory.
Page 157: Updating The Bios Code On The Computer
Updating the BIOS code on the computer Periodically, IBM might post new levels of BIOS code on the Web. Always check http://www.ibm.com/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips. You can use one of the following methods to update the BIOS code in the computer: v Download the BIOS code update file directly to the hard disk.
Page 158: Interrupt Status Port Register Error Procedures
Use interrupt status port register (ISPR) error procedures to help you solve ServeRAID problems. A complete list of error codes is listed in “ServeRAID error codes” on page 142. EF10 (Default ISPR) 1. There is no ISPR error. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 159 9zxx through Bzxx (SAS bus error caused by cables, termination, defective drives, or a similar problem) 1. Isolate between the SAS subsystem and the controller by disconnecting all SAS cables from the suspected adapter, and restart the computer. Attention: Do not press F5. Doing so changes the computer configuration. If an ISPR error remains, complete the following steps until the error is corrected: a.
Page 160: Serveraid Error Codes
BIOS code, see “Updating the BIOS code on the computer” on page 139. 2. Reseat the ServeRAID controller. 3. Replace the ServeRAID controller. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 161 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 162 ServeRAID controller 4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Hard disk drive b. ServeRAID controller IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 163: Erasing A Lost Or Forgotten Password (Clearing Cmos)
Configuration/Setup Utility program and change the power-on password (see the User’s Guide on the IBM IntelliStation Documentation CD for more information). v Remove the battery and then reinstall the battery (see “Removing the battery” on page 45 and “Installing the battery”...
Page 164: Solving Power Problems
Check the LEDs on the power supply. If the LEDs indicate that the power supply is working correctly, complete the following steps: 1. Turn off the computer. 2. Make sure that the computer is cabled correctly. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 165: Problem Determinations Tips
Problem determinations tips Since you might have a variety of hardware and software configurations, have the following information available when requesting assistance from IBM Support. IBM Support will use this information to assist you in determining the problem. v Machine type and model...
Page 166: Calling Ibm For Service
Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic programs type and version level v Configuration option settings v Operating-system control-file setup IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 167: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 168: Software Service And Support
You can find service information for IBM systems and optional devices at http://www.ibm.com/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 169: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 170: Trademarks
When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 171: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 172: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 173 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, contact your local IBM representative. Appendix B. Notices...
Page 174: Electronic Emission Notices
Responsible party: International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone: 1-919-543-2193 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 175: Industry Canada Class B Emission Compliance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 176 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 177: Index
RAID array 17 system-board external connectors 10 system-board internal connectors 9 data rate, Ethernet controller 15 creating an IBM Enhanced Diagnostics 132 Device Drivers and IBM Diagnostics CD 138 diagnostic, creating 132 device drivers, recovering 138 CD drive diagnostic problems 108...
Page 178 64 rear adapter-retention bracket 70 rear fan 58 side cover 32 simple-swap 52 connectors 9 speaker 47 expansion slot installing 60 system board 85 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 179 installing memory monitor problems 112 sequence for mirrored mode 43 mouse connector 6 sequence for non-mirrored mode 43 mouse problems 111 intermittent problems 110 internal connectors 9 internal drives no-beep symptoms 92 removing and installing 48 non-mirrored mode memory installation sequence 43 notes, important 152 notices jumper...
Page 180 80, 81 power switch/LED assembly 63 rear adapter-retention bracket 69 rear fan 57 undetermined problems 146 side cover 31 United States electronic emission Class B notice 156 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 181 United States FCC Class B notice 156 Universal Serial Bus (USB) connectors rear 6 Universal Serial Bus (USB) problems 117 updating firmware 13 USB port problems 117 keyboard, USB 117 mouse, USB 117 pointing device, USB 117 using Boot Menu program 14 LSI Logic Configuration program 16 utility program Configuration/Setup 14...
Page 182 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide...
Page 184 Part Number: 49Y0114 Printed in USA (1P) P/N: 49Y0114...

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Intellistation z pro 9228 Intellistation z pro 9232

IBM 9228 - IntelliStation Z - Pro Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Configuration Information and Instructions

Chapter 3. Parts Listing, Type 9228 and 9232

Chapter 4. Removing and Replacing Computer Components

Chapter 5. Diagnostics

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

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