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Dell PowerVault NX3200 Owner's Manual

Owner's manual
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See also: Troubleshooting Manual , Administrator's Manual
Dell PowerVault NX3200
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001

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Summary of Contents for Dell PowerVault NX3200

  • Page 1 Dell PowerVault NX3200 Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001...

  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Precision , OptiPlex , Latitude...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................10 Diagnostic Indicators ..........................12 Hard-Drive Indicator Patterns ........................12 Back-Panel Features And Indicators ..............................14 NIC Indicator Codes ............................14 Power Indicator Codes ...........................15 Other Information You May Need 2 Using The System Setup And Boot Manager...............17 ..........................17 Choosing The System Boot Mode...
  • Page 4 ...............................30 UEFI Boot Menu ..........................30 Embedded System Management ..............................30 iDRAC Settings Utility ........................30 Entering The iDRAC Settings Utility 3 Installing System Components....................31 ..............................31 Recommended Tools .............................31 Front Bezel (Optional) ..........................31 Removing The Front Bezel ..........................32 Installing The Front Bezel ...........................32 Opening And Closing The System ............................32 Opening The System...
  • Page 5 ......................53 Removing The Cable Retention Bracket ......................54 Installing The Cable Retention Bracket ......................54 Expansion Cards And Expansion-Card Risers ......................54 Expansion Card Installation Guidelines ............56 Removing An Expansion Card From The Expansion-Card Riser 2 Or 3 ...............57 Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3 ..............58 Removing An Expansion Card From The Expansion-Card Riser 1 ...............59...
  • Page 6 Troubleshooting A Storage Controller ........................105 Troubleshooting Expansion Cards ..........................106 Troubleshooting Processors 5 Using System Diagnostics.....................107 ............................107 Dell Online Diagnostics ........................107 Dell Embedded System Diagnostics ..................107 When To Use The Embedded System Diagnostics ....................107 Running The Embedded System Diagnostics ...........................108 System Diagnostic Controls...
  • Page 7 Disabling A Forgotten Password 7 Technical Specifications.......................113 8 System Messages........................117 ..............................117 LCD Messages ..........................117 Viewing LCD Messages ..........................117 Removing LCD Messages ............................117 System Error Messages ...............................131 Warning Messages ............................131 Diagnostic Messages ..............................131 Alert Messages 9 Getting Help..........................133 ..............................133 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Diagnostic indicators The diagnostic indicators light up to display error status. System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 10: Diagnostic Indicators

    Item Indicator, Button, or Icon Description Connector Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. Hard drives Up to twelve 3.5 inch hot-swappable hard drives. Video connector Allows you to connect a VGA display to the system. USB connector Allows you to connect USB devices to the system.
  • Page 11 Electrical indicator Condition Corrective Action The indicator blinks amber if the system See the System Event Log or system messages for the specific experiences an electrical error (for issue. If it is due to a problem with the power supply, check the example, voltage out of range, or a failed LED on the power supply.

  • Page 12: Hard-Drive Indicator Patterns

    Hard-Drive Indicator Patterns Figure 2. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second...
  • Page 13 Item Indicator, Button, or Icon Description Connector System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the system status indicator on the back flashes until one of the buttons is pressed again.

  • Page 14: Nic Indicator Codes

    NIC Indicator Codes Figure 4. NIC Indicator 1. link indicator 2. activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).

  • Page 15: Other Information You May Need

    Figure 6. DC Power Supply Status Indicator 1. DC power supply status indicator Power Condition Indicator Pattern Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational.
  • Page 16 • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often...

  • Page 17: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 18: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 19: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 20: Memory Settings Screen

    Menu Item Description System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system.

  • Page 21: Sata Settings Screen

    Menu Item Description Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization. By default, the Virtualization Technology option is set to Enabled. Adjacent Cache Line Allows you to optimize the system for applications that require high utilization of sequential Prefetch memory access.

  • Page 22: Boot Settings Screen

    Menu Item Description Port D Auto enables BIOS support for the device attached to SATA port D. By default, Port D is set to Auto. Port E Auto enables BIOS support for the device attached to SATA port E. By default, Port E is set to Auto. Port F Auto enables BIOS support for the device attached to SATA port F.

  • Page 23: Serial Communications Screen

    Menu Item Description Internal SD Card Enables or disables the system’s internal SD card port. By default, Internal SD Card Port option Port is set to On. NOTE: This option is displayed only if IDSDM is installed on the system board. Internal SD Card If set to Mirror mode, data is written on both SD cards.

  • Page 24: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 25: System Security Screen

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 26: Miscellaneous Settings

    Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system. System Date Allows you to set the date on the system. Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes. Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled.

  • Page 27: Deleting Or Changing An Existing System And/Or Setup Password

    To enter System Setup, press <F2> immediately after a power-on or reboot. In the System Setup Main Menu, select System BIOS and press <Enter>. The System BIOS screen is displayed. In the System BIOS screen, select System Security and press <Enter>. The System Security screen is displayed.

  • Page 28: Using Your System Password To Secure Your System

    Using Your System Password To Secure Your System NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system password. Turn on or reboot your system. Type your password and press <Enter>. When Password Status is Locked, type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.

  • Page 29: Using The Boot Manager Navigation Keys

    Displays a list of the drivers installed on the system and their health status. Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system.

  • Page 30: Uefi Boot Menu

    Sets a one-time boot option not included in the boot option list. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.

  • Page 31: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 32: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 33: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 34: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 36 Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) NOTE: The system does not support LRDIMMs due to thermal limitations. • DIMM configuration (number of ranks) •...
  • Page 37 Figure 11. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 38: General Memory Module Installation Guidelines

    DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel Channel 1.5 V 1.35 V UDIMM ECC 1 1333, 1066, and 800 1066 and 800 Dual rank 1333, 1066, and 800 1066 and 800 Dual rank RDIMM 1600, 1333, 1066, and 1333, 1066, and 800 Dual rank 1066 and 800...

  • Page 39: Mode-Specific Guidelines

    Mode-Specific Guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode.

  • Page 40: Sample Memory Configurations

    Sample Memory Configurations The following tables show sample memory configurations for one and two processor configurations that follow the appropriate memory guidelines stated in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R, 2R and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1.
  • Page 41 System Capacity DIMM Size (in Number of DIMM Rank, Organization, DIMM Slot Population (in GB) DIMMs and Frequency LRDIMM, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 Table 2. Memory Configurations—Two Processors System DIMM Size (in Number of DIMM Rank,...

  • Page 42: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 44: Hard Drives

    NOTE: Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 45: Installing A 2.5 Inch Hard-Drive Blank (Back)

    Pull the hard-drive blank out until it is free of the hard-drive slot. Figure 13. Removing and Installing a 2.5 Inch Hard-Drive Blank (Back) 1. hard-drive blank (back) Installing A 2.5 Inch Hard-Drive Blank (Back) Insert the hard-drive blank into the hard-drive slot until it clicks into place. Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed.

  • Page 46: Installing A 3.5 Inch Hard-Drive Blank

    Installing A 3.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system.

  • Page 47: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Removing The Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Installing The Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 55 Table 3. Supported Expansion Cards Riser PCIe Slot Processor Connection Height Length Link Width Slot Width Processor 2 Low Profile Half Length Processor 2 Low Profile Half Length Processor 2 Low Profile Half Length Processor 2 Standard Height Full Length Processor 1 Standard Height Full Length...

  • Page 56: Removing An Expansion Card From The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Removing An Expansion Card From The Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Installing An Expansion Card Into The Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61 Figure 25. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 26. Removing and Installing the Expansion Card Riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3.
  • Page 62 Figure 27. Identifying Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Figure 28. Removing and Installing the Expansion Card Riser 3 1. riser guide–front 2.

  • Page 63: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Removing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Installing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 73 Figure 35. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 74 Figure 36. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 75: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Power Supplies

    Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 77: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Wiring Instructions For A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 80 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 81: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 82: Installing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 83: Removing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Hard-Drive Backplane

    Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. Open the system. Remove the cooling shroud. Locate the battery socket. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 85: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Removing The Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 Figure 46. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane (back) 1. pass-through I2C cable 5. SAS/SATA connectors (2) 2. I2C cable 6. SAS cable 3. sideband cable 7. release pin 4. hard-drive backplane (back)

  • Page 89: Installing The Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 a. mini SAS cable connector b. metal tab c. connector on the system board Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. Grasp the system-board holder, lift the blue release pin and slide the system board toward the front of the system.

  • Page 95: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 108: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 109: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 110: System Board Connectors

    System Board Connectors Figure 51. System Board Jumpers and Connectors Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_SATA_TBU Tape backup unit SATA connector J_BP0 Optical drive power connector J_TBU Tape backup unit power connector J_PS1 PSU 1 power connector J_IDSDM...
  • Page 111 Item Connector Description J_USB USB connector J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE Integrated storage controller card connector J_SASX8 Mini SAS connector...

  • Page 112: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Technical Specifications

    Technical Specifications Processor Processor type • One Intel Xeon processor E5-2609 or E5-2630 product family • Or, two Intel Xeon processors E5-2630 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, low-profile x8 link (Slot 2) One half-height, low-profile x8 link (Slot 3) One half-height, low-profile x8 link Riser 2...
  • Page 114 Memory 4 GB with two processors Maximum RAM LRDIMMs Up to 768 GB RDIMMs Up to 512 GB UDIMMs Up to 64 GB Drives Hard drives Twelve plus two–hard-drive systems Up to twelve 3.5 inch, internal, hot-swappable SAS, SATA, SATA SSD, or Nearline SAS drives, and two 2.5 inch back- accessible SAS, Nearline SAS, or SSD hard drives in hard- drive slots 0 through 11 and 12 through 13.
  • Page 115 16 MB shared Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Standard Operating Temperature Continuous operation: 10 °C to 35 °C at 10% to 80% relative humidity (RH), with 26 °C max dew point. De-rate maximum allowable dry bulb temperature at 1 °C per 300...
  • Page 116 Environmental • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • Maximum 95 W processor supported on 3.5 inch hard drive chassis. • Maximum 115 W processor supported on 2.5 inch hard drive chassis.

  • Page 117: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 118 Error Code Message Information AMP0302 Message The system board < name > current is greater than the upper warning threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 119 Error Code Message Information BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed. Check battery. Details The system board battery is either missing or bad. Action Getting Help. BAT0017 name > battery has failed. Message The <...
  • Page 120 Error Code Message Information CPU0204 Message CPU < number > < name > voltage is outside of range. number > < name > voltage is outside of range. Re-seat CPU. LCD Message CPU < Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown.
  • Page 121 Error Code Message Information 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor.
  • Page 122 Error Code Message Information Details Fan has failed. Action Remove and reinstall failed fans or install additional fans. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The < Details The absent device may be necessary for proper operation. System functionality may be degraded.
  • Page 123 Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, Getting Help. MEM0701 Message Correctable memory error rate exceeded for < location >. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error.
  • Page 124 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1308 Message A PCI parity error was detected on a component at bus < bus >device< device >function func >. < LCD Message PCI parity error on bus < bus >...
  • Page 125 Error Code Message Information Action Remove and re-seat the failed disk. If the issue persists, see Getting Help. PDR1016 number > is removed from disk drive bay < bay >. Message Drive < number > removed from disk drive bay < bay >. Check drive. LCD Message Drive <...
  • Page 126 Error Code Message Information LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 number >...
  • Page 127 Error Code Message Information PSU0035 Message An over voltage fault detected on power supply < number >. number >. Check PSU. LCD Message Over voltage fault on PSU < Action Check input power or reinstall the power supply. If the issue persists, see Getting Help.
  • Page 128 Error Code Message Information Action Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly. PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined power settings have affected system operation.
  • Page 129 Error Code Message Information Action Reinstall the SD module. RFM2004 name >. Message Failure detected on Internal Dual SD Module < name > failed. Check SD Card. LCD Message Internal Dual SD Module < Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards.
  • Page 130 Error Code Message Information SEL1204 Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system event log failed to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Re-configure system to the minimum supported configuration.

  • Page 131: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 133: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

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