Acer Aspire 6935G Series Service Manual
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Acer Aspire 6935G Series Service Manual

Acer Aspire 6935G Series Service Manual

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Aspire 6935G Series
Service Guide
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  • Page 1 Aspire 6935G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 6935G service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Acer eRecovery Management ........26...
  • Page 8 Table of Contents Troubleshooting System Check Procedures ..........70 External Diskette Drive Check .

  • Page 9: System Specifications

    Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Operating system Windows Vista™ ® ® NOTE: Windowsl Vista Capable PCs come with Windows XP installed, and can be upgraded to ® ® Windows Vista .

  • Page 10: Storage Subsystem

    DVD-Super Multi double-layer drive 6-in-1 card reader Input devices 88-/89-key keyboard Touchpad pointing device Acer CineDash media console capacitive human interface device, including: capacitive human interface device Communication Acer Video Conference, featuring: Integrated Acer Crystal Eye webcam Acer Video Conference Manager software...
  • Page 11 Environment Temperature: operating: 5°C to 35°C Non-operating: -20°C to 65°C Humidity (non-condensing): operating: 20%~80% NOTE: Non-operating: 20%~80% Chapter 1...

  • Page 12: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 13: Board Layort

    Board Layort Top View Aspire6935 M/B layout and connector location TOP view Name Description LED/B Cable CNTR LCM Cable CNTR Key board FFC CNTR USB board CNTR Hot Key Board CNTR South Bridge CN12 Touch Pad FFC CNTR CN14 I/O Board CNTR CN15 BT Cable CNTR CN13...

  • Page 14: Bottom View

    Bottom view Bottom view Name Description CN6002 W/LAN card board CNTR CN6001 TV/Robson card CNTR CN1003 USB Port CN1002 USB Port CN1005 USB Board CNTR CN501 VGA Port Jack501 RJ45 CN505 USB Port CN508 HDMI Port Jack502 SPDIF Jack503 MIC jack Jack504 Line in jack CN516...

  • Page 15: Your Acer Notebook Tour

    Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Front View Chapter 1...
  • Page 16 Click buttons The left and right buttons function like the left and right (left, center* and mouse buttons. right) *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function. (for selected models) Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components.

  • Page 17: Closed Front View

    Closed Front View Icon Item Description CIR receiver Receives signals from a remote control. 6-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), MultiMediaCard Plus (MMCplus), Memory Stick (MS), Memory Stick Pro (MS PRO), xD-Picture Card. Left View Icon Item Description DC-in jack Connects to an AC adapter.

  • Page 18: Right View

    Right View Icon Item Description Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive. button Emergency eject Ejects the optical drive tray when the computer is hole turned off.

  • Page 19: Base View

    Base View Icon Item Description Memory Houses the computer's main memory. compartment Hard disk bay Houses the computer's hard disk (secured with screws). Ventilation slots and Enable the computer to stay cool, even after cooling fan prolonged use. Note: Do not cover or obstruct the opening of the fan. Battery bay Houses the computer's battery pack.

  • Page 20: Indicators

    Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. Icon Item Description Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated. Caps Lock Lights up when Caps Lock is activated.

  • Page 21: Easy-Launch Buttons

    WLAN, Internet, email, Bluetooth and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Icon...

  • Page 22: Touchpad Basics

    Access Click once context menu Scroll Swipe up/down/left/ right using Acer FingerNav 4-way control function (for selected models) or click and hold to move up/down/left/ right (for selected models) NOTE: When using the touchpad, keep it - and your infers - dry and clean. The touchpad is sensitive to finger movements;...

  • Page 23: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...

  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...

  • Page 25: Hot Keys

    Displays help on hotkeys. <Fn> + <F2> Acer eSettings Launches Acer eSettings in Acer Empowering Technology. <Fn> + <F3> Acer ePower Launches Acer ePower Management in Acer Management Empowering Technology. <Fn> + <F4> Sleep Puts the computer in Sleep mode. <Fn> + <F5>...

  • Page 26: Special Key

    Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the < > symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5>...

  • Page 27: Acer Empowering Technology

    Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system.

  • Page 28: Empowering Technology Password

    Empowering Technology password You must set the Empowering Technology password to use the password protection feature of Acer eRecovery Management to protect your data. To set the Empowering Technology password: Launch Acer eRecovery Management. 2. Click the Restore tab. 3. Click Password settings. The Empowering Technology Password Center dialog box pops up.

  • Page 29: Acer Eaudio Management

    Dolby Surround sound technology. Music mode lets you enjoy your favorite tunes, in vivid detail. To choose your playback device, click the icon on the upper right side of the Acer eAudio Management window.

  • Page 30: Acer Epower Management

    To access this utility, select Acer ePower Management from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management.

  • Page 31: Battery Status

    For real-time battery life estimates based on current usage, referto the panel on the lower left-hand side of the window. For additional options, click “Settings” to: Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed or the power button is pressed. View information about Acer ePower Management. Chapter 1...

  • Page 32: Acer Edatasecurity Management (For Selected Models)

    Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Password. You will use this password to access the Personal Secure Disk (PSD). The Master Password may also be used to encrypt/decrypt files by default.
  • Page 33 Chapter 1...

  • Page 34: Acer Erecovery Management

    Restore system from user backup Password settings To use the password protection feature of Acer eRecovery Management to protect your data, you must first set the Empowering Technology password. To set the password, refer to the section "Empowering Technology password".
  • Page 35 Chapter 1...

  • Page 36: Acer Esettings Management

    Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications, set BIOS passwords and modify boot options. Acer eSettings Management also: Provides a simple graphical user interface for navigation. Prints and saves hardware specifications. Lets you set an asset tag for your system.

  • Page 37: Windows Mobility Center

    Windows Mobility Center also includes Acer-specific settings like sharing folders overview/sharing service on or off, Bluetooth Add Device (if applicable), and a shortcut to the Acer user guide, drivers and utilities. To launch Windows Mobility Center: Use the shortcut key <...

  • Page 38: Using The System Utilities

    Using the System Utilities NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settings.
  • Page 39 Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned indepently.

  • Page 40: Launch Manager

    Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. Chapter 1...

  • Page 41: Hardware Specification And Configurations

    P8600/P8700/P9500) Core logic Intel 975PM/975GM + ICH8M CPU package uFCPGA, Socket P CPU core voltage 0.944~1.3V Processor Specification Cache Cores Bus Speed Mfg Tech. Package Acer PN Speed Size P7450 2.0GHz 1066MHz 45nm Micro- KC.74501.DPP FCPGA P8600 2.4GHz 1066MHz 45nm Micro- KC.86R01.DPP...
  • Page 42 Item Specification DIMM socket number 2 sockets Supports memory size per socket Supports maximum memory size Supports DIMM type DDR3 Synchronous DRAM Supports DIMM Speed 1066 MHz Supports DIMM voltage 1.8V and 0.9V Supports DIMM package 200-pin soDIMM Lan Interface Item Specification Chipset...
  • Page 43 Hard Disk Drive Interface Item Specification Specification Specification Vendor & Model Name • HGST • Seagate • TOSHIBA HTS541680J9SA00 ST9120822AS MK1637GSX • WD • Toshiba • Seagate WD800BEVS- MK1237GSX ST9120822AS 22RST0 • HGST • HGST HTS541612J9SA00 HTS541616J9SA00 • WD • WD WD1200BEVS- WD1600BEVS- 22RST0...
  • Page 44 Sampling rate 1Hz resolution VSR (Variable Sampling Rate) Internal microphone Internal speaker / Quantity Yes/2(3W speakers) Supports PnP DMA channel DMA channel 0, DMA channel 1 Supports PnP IRQ IRQ10, IRQ11 Video Interface Item Specification Chipset Acer MXM compatible Chapter 1...
  • Page 45 Number of slots Access location Left Side Interface PCI Express System Board Major Chips Item Specification Core logic Intel PM975/GM975 + ICH8M Acer MXM compatible ATHEROS_AR8121 USB 2.0 Built in ICH8M CardReader Jmicro JMB385 MODEM Foxconn T60M951 Bluetooth Foxconn T60H928.01 Wireless 802.11 a+b+g...
  • Page 46 Keyboard Item Specification Keyboard controller ITE 8512E Total number of keypads 88-/89-key Windows logo key Internal & external keyboard work Plug USB keyboard to the USB port directly: Yes simultaneously Battery Item Specification Vendor & Model Name BATTERY PACK SANYO BATTRY PACK SONY LI- LI-ION 8 CELL2.4, ION 8CELL2.4, 4800MAH...
  • Page 47 Item Specification Viewing Angle (degree) 65/65 Horizontal: Right/Left 50/50 Vertial: Upper/Lower Temperature Range(°C) 0 to +50 Operating -20 to +60 Storage (shipping) LCD Inverter Item Specification Vendor & model name Brightness conditions Input voltage (V) 9~20V Input current (mA) 360mA (max) Output voltage (V, rms) 710V (1800V for kick off) Output current (mA, rms)
  • Page 48 Chapter 1...

  • Page 49: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 50: Invoking Bios Setup

    Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 6 parts as follows: Information Display the system informations.

  • Page 51: Information

    Information NOTE: The system information is subject to different models. ParameterItem Description CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master.

  • Page 52: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. InsydeH2O Setup Utility Rev. 3.0 Information Main Advanced Security Boot Exit Item specific Help System Time:...
  • Page 53 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are Format: HH:MM:SS displayed with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.

  • Page 54: Advanced

    Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option Enabled Serial port Displays the settings of the serial port or Disabled Parallel port Shows the settings of the parallel port...

  • Page 55: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH2O Setup Utility Rev. 3.0 Information. Main Advanced Security Boot Exit Item specific Help Supervisor Password Is Clear User Password Is Clear Supervisor Password controls HDD Password Clear access to the whole setup...
  • Page 56 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option User Password is Shows the setting of the user Clear or Set password. Clear Supervisor Password is Shows the setting of the Supervisor or Set password.
  • Page 57 Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
  • Page 58 Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3.

  • Page 59: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. InsydeH2O Setup Utility Rev.

  • Page 60: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH2O Setup Utility Rev. 3.0 Information Main Advanced Security Boot Exit Item specific Help Exit Saving Changes Exit System Setup and save your Exit Discarding Changes Changes Load Setup Defaults Exit utility without saving Setup...

  • Page 61: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 62: Hdd Unlock Utility

    HDD unlock Utility This section provide you with removing HDD password method. Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE Key in “unlock6 error code 205”...

  • Page 63: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 6935G for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver...

  • Page 64: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 65: Disassembly Procedure Flowchard

    Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 66 LCM module disassembly flow chart Chapter 3...

  • Page 67: Removing The Battery Pack

    Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD 1. 1. Remove the six screws fastening the CTO cover 2.
  • Page 68 5. Pop out the memory module from the DIMM socket then remove it (If the notebook has two memory modules, then repeat this step). Removing the Wireless LAN Card/TV Tunder Card and System Fan 6. Pull out the Wireless antenna. 7.
  • Page 69 15. Unplug power cable from the machine. 16. Remove FAN cable from the machine. 17. Loose the FAN screw. 18. Take out the system fan from the main unit as shown. Removing the Thermal Modules and the CPU 19. Remove the two screws holding the finger heatsink. 20.

  • Page 70: Removing The Hinge Cover

    24. Remove the card reader dummy. Removing the ODD and Dummy cards 25. Remove the screw fastening the optical disk drive module on the bottom. 26. Use a tool to push the optical disk drive module outwards and remove the ODD module Removing the Hinge cover 27.

  • Page 71: Removing The Btcb Screws

    Removing the BTCB screws 29. Loose 21 screws from BTCB. 30. Detach Switch cover. 31. Disconnect Media board FFC from the Switch cover Chapter 3...

  • Page 72: Disassembling The Main Unit

    Disassembling the Main Unit 1. Turn over the keyboard as the image shows. 2. Disconnect the Keyboard FFC from the main board 3. Then remove the keyboard from the main unit. 4. Remove the 18 screws fastening the upper case and the lower case assembly as shown. 5.
  • Page 73 Disassembling the LED boards 11. Loose the LED boards four screws. 12. Remove two LED boards from the machine. 13. Loose four LCM hinge screws. 14. Then remove LCM module from the machine. Remove I/O baord and Main Board. 15. Loose the daughter board screw then remove the daughter board from the machine. 16.

  • Page 74: Disassembly Lcm Module

    20. Remove the USB board from BTCB. 21. Loose two Modem card screws. 22. Disconnect Modem card cable. 23. Remove Modem card from the M/B. Disassembly LCM module 1. Remove six LCM bezel mylar. 2. Loose 11 LCM bezel screws. 3.
  • Page 75 7. Remove the LCD panel. 8. Remove the Inverter board. 9. Loose four LCD hinge screws, then remove two hinges from LCD panel. Chapter 3...

  • Page 76: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module 1.

  • Page 77: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible.

  • Page 78: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 79: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3.

  • Page 80: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel. 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 81: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 82: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error causes: 1. CPU BIOS Update Code Mismatch. 2. IDE Primary Channel Master Drive Error. (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh).

  • Page 83: Error Message List

    Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used. RTC battery System board Memory size found by POST differed from CMOS.
  • Page 84 No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns on and LCD is Power source (battery pack and power adapter). blank. See “Power System Check” on page 71. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter System board...

  • Page 85: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 86 Code Beeps POST Routine Description POST device initialization 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard...
  • Page 87 Code Beeps POST Routine Description Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 88 Code Beeps POST Routine Description Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block...

  • Page 89: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key LCD contrast cannot be adjusted doesn't work)
  • Page 90 Power-Related Symptoms Symptom / Error Action in Sequence Power shuts down during operation. Power source (battery pack and power adapter). See “Power System Check” on page 71. Battery pack Power adapter Hard drive & battery connection board System board The system doesn’t power-on. Power source (battery pack and power adapter).
  • Page 91 Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter hibernation. Keyboard (if control is from the keyboard) Hard disk drive System board The system doesn't enter hibernation mode and four Press Fn+o and see if the computer enters short beeps every minute.
  • Page 92 Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed Enter BIOS Setup Utility to execute “Load Default devices. Settings”, then reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching. System board USB does not work correctly.

  • Page 93: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1.

  • Page 94: Undetermined Problems

    System Check” on page 71): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 95: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Aspire6935 M/B layout and connector location TOP view Name Description LED/B Cable CNTR LCM Cable CNTR Key board FFC CNTR USB board CNTR Hot Key Board CNTR South Bridge CN12 Touch Pad FFC CNTR CN14 I/O Board CNTR CN15...

  • Page 96: Bottom View

    Bottom View Chapter 5...
  • Page 97 Bottom view Name Description CN6002 W/LAN card board CNTR CN6001 TV/Robson card CNTR CN1003 USB Port CN1002 USB Port CN1005 USB Board CNTR CN501 VGA Port Jack501 RJ45 CN505 USB Port CN508 HDMI Port Jack502 SPDIF Jack503 MIC jack Jack504 Line in jack CN516 MDC Card CNTR...
  • Page 98 Chapter 5...

  • Page 99: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 100: Aspire 6935G Exploded Diagram

    Aspire 6935G Exploded Diagram Chapter 6...
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  • Page 116: Aspire 6935G Fru List

    REMOTE CONTROLLER FOMOSA21 RT.22700.009 RC804V-B TC REMOTE CONTROLLER FOMOSA21 RT.22700.010 RC804V-B SC REMOTE CONTROLLER FOMOSA21 RT.22700.011 RC804V-B EN WISTRON ACER XPRESS CARD PHONE LC.VIP00.014 KIT REV 2.0 EXTERNAL ANTENNA SET 25.AAMVN.004 Adapter Category Part Name and Description Acer Part No.
  • Page 117 Battery Category Part Name and Description Acer Part No. BATTERY LI-ION 6CELL SANYO AS- BT.00603.042 2007B 3S2P 4400MAH BATTERY LI-ION 6CELL SONY AS-2007B BT.00604.025 3S2P 4400MAH BATTERY LI-ION 6CELL PANASONIC AS- BT.00605.021 2007B 3S2P 4400MAH BATTERY LI-ION 6CELL SIMPLO AS- BT.00607.016...
  • Page 118 Category Part Name and Description Acer Part No. POWER BUTTON BOARD 55.ATP0N.003 E-KEY BOARD 55.ATP0N.001 USB BOARD W/O TV CABLE 55.APQ0N.008 USB BOARD WITH TV CABLE 55.AP40N.001 I/O BOARD 55.APQ0N.007 VGA CARD nVidia NB8P-GS DDRII 512MB 55.AKE0N.004 400MHz 32*16 MXM II W/ HDCP (IEC...
  • Page 119 Category Part Name and Description Acer Part No. FLASH MODULE 2GB INTEL KF.2GB0N.002 NVCPEMWR002G2 LF FLASH MODULE 4GB INTEL KF.4GB0N.002 NVCPEMWR004G2 LF FINGER PRINT BOARD 55.APQ0N.001 TOUCHPAD SYNAPTICS TM-00372-012 56.APQ0N.001 MODEM BOARD MDC 1.5 FOXCONN FX.22500.023 T60M951.36 (AGERE 1.5_ 3.3V)
  • Page 120 Category Part Name and Description Acer Part No. MODEM CABLE WITH RJ11 50.APQ0N.010 BLUETOOTH BOARD CABLE 50.APQ0N.009 FINGER PRINT BOARD CABLE 50.APQ0N.001 HOTKEY BOARD CABLE 50.APQ0N.002 POWER BUTTON BOARD CABLE 50.APQ0N.003 TOUCH BUTTON BOARD CABLE 50.APQ0N.004 MEDIA BOARD CABLE 50.APQ0N.005 E-KEY BOARD CABLE 50.APQ0N.006...
  • Page 121 CASE/COVER/BRACKET ASSEMBLY Category Part Name and Description Acer Part No. MINI DUMMY CARD 42.APQ0N.008 SD DUMMY CARD 42.APQ0N.009 BD COMBO BEZEL 42.APQ0N.005 SUPER-MULTI BEZEL 42.APQ0N.004 LCD COVER 16" 60.ATP0N.003 LCD BEZEL 16" 60.APQ0N.004 LCD BRACKET RIGHT 33.APQ0N.004 LCD BRACKET LEFT 33.APQ0N.005...
  • Page 122 Category Part Name and Description Acer Part No. UNILOAD COVER 42.ATP0N.002 MPCI COVER 42.APQ0N.003 OPTICAL BRACKET 33.AAMVN.002 KENSINGTON BRACKET 33.APQ0N.006 HINGE COVER ASSEMBLY LEFT 42.APQ0N.007 HINGE COVER ASSEMBLY RIGHT 42.APQ0N.006 VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTOM 33.AKE0N.005 HALF MINI-CARD BRACKET 33.TQP0N.002...
  • Page 123 CPU/PROCESSOR Category Part Name and Description Acer Part No. CPU INTEL CORE2DUAL P8400 PGA KC.84001.DPP 2.26G 3M 1066 25W CPU INTEL CORE2DUAL P8600 PGA KC.86001.DPP 2.4G 1066 25W 3M CPU INTEL CORE2DUAL P9500 PGA KC.95001.DPP 2.53G 6M 1066 25W CPU INTEL CORE2DUAL T9400 PGA KC.94001.DTP...

  • Page 124: Main Board

    HEATSINK Category Part Name and Description Acer Part No. CPU HEATSINK FOR 965GM 60.APD0N.002 CPU HEATSINK FOR 965PM 60.APQ0N.003 CPU HEATSINK FINGER 33.APD0N.001 CPU HEATSINK FINGER 33.APQ0N.002 Category Part Name and Description Acer Part No. "LCD 16" LK.16006.001 "WXGA SAMSUNG LTN160AT01-A01 GLARE LF 220NIT 8MS 600:1 16:9"...
  • Page 125 HDD/HARD DISK DRIVER Category Part Name and Description Acer Part No. HDD 120GB SATA 5400RPM SEAGATE KH.12001.032 ST9120817AS CORSAIR LF F/W:3.AAA HDD 120GB 5400RPM SATA TOSHIBA KH.12004.008 MK1252GSX LF F/W:LV010J HDD 120GB 5400RPM SATA HGST KH.12007.016 HTS543212L9A300 LF F/W:C40C HDD 120GB 5400RPM SATA WD KH.12008.019...
  • Page 126 KEYBOARD Category Part Name and Description Acer Part No. KEYBOARD 15_16KB-FV1 88KS BLACK KB.INT00.261 US INTERNATIONAL (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK KB.INT00.264 TURKISH (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK KB.INT00.265 THAILAND (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK KB.INT00.266 SWISS/G (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK KB.INT00.267...
  • Page 127 Category Part Name and Description Acer Part No. KEYBOARD 15_16KB-FV1 88KS BLACK KB.INT00.293 ARABIC/ENGLISH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK KB.INT00.294 ARABIC/FRENCH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK KB.INT00.295 NORDIC (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK KB.INT00.296 ENGLISH/CANADIAN FRENCH (GLOSSY) MEMORY Category Part Name and Description Acer Part No.
  • Page 128 MISCELLANEOUS Category Part Name and Description Acer Part No. LCD CHUSION 47.APQ0N.001 VGA BOARD INSULATOR 47.AKE0N.002 HDD INSULATOR 47.ASY0N.001 ANTENNA,DUAL,2.4/5.2G,810mm,1.37mm 50.ATP0N.001 ANTENNA,DUAL,2.4/5.2G,910mm,1.37mm 50.ATP0N.002 MICROPHONE 23.ATP0N.001 SCREW Category Part Name and Description Acer Part No. SCREW M2.5X0.45 86.APQ0N.001 SCREW-I25030M (4.0DX0.8T)-BK-PATCH 86.APQ0N.002 SCREW 86.AAMVN.001...

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