Panasonic KX-TDE100 Operating Manual page 3

ACD Report Server
(KX-NCV200)
This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
<Report Sample: Incoming Calls>
Nick
5
Consult your dealer
Call Center
This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Customers
1.3.35 ICD GROUP FEATURES (Page 90)
Document Version 2008-10
Jack
5
John
7
ICD Group
Queuing
Phone Assistant (PA)
This application allows you to use your PC to
access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
PA Server
Consult your dealer
Feature Highlights
PC
(Client)
PC
(Client)
Operating Manual 3