Mac Troubleshooting - LaCie 300978U - d2 DVD±RW With LightScribe User Manual

LaCie d2 DVD±RW Drive
User Manual

5.1. Mac Troubleshooting

Problem
The drive is not
recognized by the
computer
Question
Does your computer's configura-
tion meet the minimum system
requirements for use with this
drive?
Is the drive's power supply con-
nected and the drive turned on?
Did you follow the correct installa-
tion steps for the specific interface?
Does the drive's icon appear on the
desktop?
Are both ends of the FireWire or
USB cable securely attached?
Is the drive connected to the
computer through another drive?
(FireWire only)
Is there a conflict with other device
drivers or extensions?
Solution
See section 1.1. Minimum System
Make sure that the power supply is properly connected (see section
Minimum System Requirements), and that the outlet the power supply
is connected to is also turned on.
Review the installation steps in sections
Cable and 2.4. Connecting the FireWire 400
When there is a CD or DVD disc in the drive, there should be an icon
for the LaCie drive on the desktop. Select
Apple menu and click the More Info...
category for the LaCie drive. If your device is not listed, follow the rest
of the Troubleshooting tips to isolate the problem.
• Disconnect the FireWire or USB cable, wait 10 seconds and then
reconnect.
• Ensure that the FireWire/USB connectors are properly aligned.
FireWire/USB cables can only be inserted one way. Make sure that
they are correctly oriented.
• Check that the FireWire/USB connectors are straight and fully
seated int he FireWire/USB ports.
• Only use certified FireWire/USB cables, such as the cables pro-
vided with your LaCie drive.
If you have followed all of these steps and the drive is still not rec-
ognized, shut down your computer, wait 3 to 5 minutes, restart your
computer and try again.
Try connecting the drive directly to a FireWire port on the computer.
For best performance and reliability, connect the LaCie d2 DVD±RW
Drive directly to the computer.
Contact LaCie Customer Support for assistance. See section
Technical Support Contacts.
Troubleshooting
page 29
Requirements.
2.3. Connecting the USB 2.0
Cable.
About This Mac from the
button. Check the Hardware
6.1. LaCie
1.1.