Upgrade And Installation Issues; While Upgrading From A Windows 98 Preload, The System Hangs At The First Restart - Lenovo ThinkPad 380E Setup Manual

9

Upgrade and installation Issues

9.1 While upgrading from a Windows 98 preload, the system hangs at the first
restart
Models:
Issue:
Cause:
Resolution:
ThinkPad i Series, ThinkPad models 390, 390E, 390X, 570, and 570E
While upgrading from a Windows 98 preload, the system hangs after the
Windows 2000 Setup program copies the initial files to the system and
restarts you machine for the first time.
The Norton Anti-Virus software program is incompatible with Windows
2000.
Before upgrading to Windows 2000, uninstall the Norton Anti-Virus software
from you system. If you have already started the upgrade install without
uninstalling the Norton anti-virus and encounter a boot failure during the
middle of Windows 2000 text mode Setup, you can still restart into your
previous operating system. Restart your computer again into your previous
operating system and uninstall all anti-virus software and then restart the
upgrade install of Windows 2000.