HP D7171A - NetServer - LPr Manual page 8

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If any component fails or indicates a pre-failure condition, HP Support will require the
following information:
HP NetServer Agent version level
HP TopTools for Servers version level
Product serial number(s)
Product model name(s) and number(s)
Applicable error messages or pre-failure alert
Add-on boards or hardware
Third-party hardware or software
OS/NOS type and revision level
Conclusion
Hewlett-Packard offers the Pre-Failure Warranty as another tool that helps you efficiently
manage your servers and associated service and support, ensuring maximum availability
and performance. Pre-Failure Warranty extends the advantage of the HP industry-leading
three-year limited warranty by applying it to critical server components before they actually
fail.
HP provides coverage on components with the highest potential for failure, based on
studies and historical service rates. HP continues to monitor new technologies and analyze
system failure trends so that HP NetServers will include the appropriate components in the
Pre-Failure Warranty program.
For additional program details, contact your Authorized HP Reseller or the local
HP Customer Care Center.
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