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HP Vectra XE310 Troubleshooting Manual

Hp vectra xe310, troubleshooting guide
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Summary of Contents for HP Vectra XE310

  • Page 1 www.hp.com/go/vectrasupport...
  • Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    How to Recognize Your HP Vectra XE310 Model and Series 5 Vectra XE310 Information Roadmap ....6 Finding Information ......8 If You Have a Problem What to Do First .

  • Page 4: Important Safety Information

    Important Safety Information If you are in any doubt that you can lift the equipment safely, do not try to move it without help. For your safety, never remove the PC's cover without first removing the power cord from the power outlet and any connection to a telecommunications network.

  • Page 5: How To Recognize Your Hp Vectra Xe310 Model And Series

    How to Recognize Your HP Vectra XE310 Model and Series There are two versions of the HP Vectra XE310 PC: the HP Vectra XE310 Series 1 and the HP Vectra XE310 Series 2. If you are uncertain of which HP XE310 model and series you have, this information can be found on the label on the side of the PC case as shown here.

  • Page 6: Vectra Xe310 Information Roadmap

    Vectra XE310 Information Roadmap Use the icon in Acrobat Reader to search for information in this PDF. The following types of information are available for HP Business PCs: Troubleshooting Guide See the HP Troubleshooting Guide (this document). The Troubleshooting Guide will help you solve problems with your HP Business PC. It is available in PDF format on the HP support web site ( www.hp.com/go/vectrasupport ).
  • Page 7 Discover and use your product See the HP Quick Start card and HP Quick User’s Guide. The Quick Start card provided with your HP Business PC will help you: Set up and begin using your HP Business PC for the first time •...

  • Page 8: Finding Information

    Finding Information Use the following table to determine where to locate particular types of information: Type of Information Location Quick User’s Guide Support phone numbers • Technical support contact information • Warranty information • Quick Start Card (details) How to set up your computer •...

  • Page 9: If You Have A Problem

    Status If You Have a Problem...

  • Page 10: What To Do First

    If You Have a Problem What to Do First Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do not rush into them. Use the following checklist to see where you can find help. Is the problem hardware- or software- Run HP e-Diagtools to see whether you have a hardware •...

  • Page 11: My Pc Doesn't Start Properly

    If You Have a Problem My PC Doesn’t Start Properly The PC Doesn’t Power On Have you checked that... The PC’s power cord is correctly connected Connect the power cord to a grounded power outlet and to the PC The PC’s power outlet is working Plug another device into the power outlet and check that it works The PC’s voltage switch is correctly set Disconnect the power cord.
  • Page 12 Disconnect the PC’s power cord. compatible Remove the PC’s cover (see page 35). Remove the expansion card (see the HP Vectra XE310 Upgrade Guide, details on page 6). Reconnect the PC’s power cord and start up the PC. That you have not made any changes to the PC’s...

  • Page 13: My Pc Isn't Working Properly

    Remove the PC’s cover (see page 35). Make sure the heatsink fan connector is properly connected. Refer to the HP Vectra XE310 Upgrade Guide (see page 6). Restart your PC and check whether the PC displays an error with the heatsink fan when it boots.

  • Page 14: Hardware Problems

    Check that the drive’s power and data cables are correctly connected at ends of the status panel are correctly connected both ends (hard drive and system board). Refer to the HP Vectra XE310 Upgrade Guide (details on page 6). The jumpers on the hard drive are set correctly Check that the jumpers on the hard drive are in CS (cable select) mode.
  • Page 15 If You Have a Problem The Monitor Doesn’t Work Properly The PC’s power indicator light works but the monitor remains blank Have you checked that... The monitor is switched ON (LED is on) Refer to the monitor manual for an explanation of the LED signals (green, orange, or blinking) The monitor’s power cord is correctly connected Connect the power cord –...

  • Page 16: Advanced Troubleshooting

    The drive’s power and data cables are correctly Check that the drive’s power and data cables are correctly connected at connected both ends (floppy drive and system board). Refer to the HP Vectra XE310 Upgrade Guide (details on page 6). There’s a Problem with the CD-ROM Drive Have you checked that...
  • Page 17 If You Have a Problem The CD-ROM Drive Doesn’t Open If you have difficulty removing a disc from the CD-ROM drive (during a power failure for example), you can use the manual eject button. With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button Note: The location of the manual eject button may vary.

  • Page 18: Software Problems

    For WIndows XP, change the date and time by selecting Control Panel Date and Time from the Start menu. If necessary, install a new battery. Refer to the HP Vectra XE310 Upgrade Guide (details on page 6). You Get the Message “Some necessary system files are corrupted”...

  • Page 19: My Pc Has An Audio (Sound) Problem

    If You Have a Problem My PC Has an Audio (Sound) Problem No Sound When Running Applications Have you checked that... The volume, mute, and balance settings are correct Refer to the operating system documentation for more information Advanced Troubleshooting The problem is not caused by a hardware conflict.
  • Page 20 If You Have a Problem There Is a Humming Noise Have you checked that... The power grounding of your audio components is Plug all devices into adjacent power outlets (outlets within adequate 5 cm/2 inches of each other), or use line filters The PC Hangs While Recording Have you checked that...

  • Page 21: Startup Errors

    If You Have a Problem Startup Errors Power-on Self Test When your PC starts up it performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, either an error is displayed on your PC’s monitor or a series of beeps can be heard.

  • Page 22: Memory Test Error

    Remove the PC’s cover (see page 35). Replace the memory modules by known working memory modules from the same model of PC. Refer to the HP Vectra XE310 Upgrade Guide (details on page 6) Close the PC, reconnect the power cord and check that the PC boots (starts).
  • Page 23 Remove the PC’s cover (see page 35). Check the floppy drive’s power and data cables are correctly connected. Refer to the HP Vectra XE310 Upgrade Guide (details on page 6). Close the PC then switch it on and check it works.
  • Page 24 Remove the PC’s cover (see page 35). Replace the drive by a known working drive from the same PC model, if possible. Refer to the HP Vectra XE310 Upgrade Guide (see page 6). Close the PC then switch it on and check it works.

  • Page 25: Other Configuration Problems

    If You Have a Problem Serial or Parallel Port Test Error Have you checked that... The port is correctly configured in the PC’s Switch the PC OFF then ON. Setup program Press F8 just after the computer powers-on, then select Enter Setup. Check the port is enabled and the correct setting is selected under I/O Device Configuration in the Advanced menu.

  • Page 26: Frequently Asked Questions

    If You Have a Problem Frequently Asked Questions FAQs General problems How can I reinstall my PC’s operating system? Use the HP Image Creation & Recovery CD-ROM and HP Image Library & Diagnostics CD-ROM provided with your PC (refer to page 28) Why is my PC running •...

  • Page 27: Need More Help

    If You Have a Problem FAQs Problems with recovery cd-roms When using the Image Creation and Recovery CD- When the BIOS setup field "State after power failure" is set to "Off" ROM, the PC stops. Why? the PC stops and does not reboot correctly. To solve the problem, manually power on the PC and continue the recovery process.

  • Page 28: Diagnose Your Hardware (E-Diagtools)

    If You Have a Problem Diagnose Your Hardware (e-Diagtools) Note HP strongly recommends you use HP e-Diagtools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem. What Is e-Diagtools For? With e-Diagtools, you can: Check the configuration of your PC and see whether it is functioning correctly...

  • Page 29: Hp Setup Program

    If You Have a Problem Caution Restoring the original factory configuration will completely erase the main hard drive partition. It is highly recommended to (a) back up all your data before proceeding, (b) remove all devices you have added, (c) update your PC’s BIOS (refer to page 34) and (d) have driver software to hand for any add-on hardware.
  • Page 30 If You Have a Problem Main - for basic information on your configuration including processor speed, the amount of installed • RAM, BIOS version, installed drives, time and date. Advanced - for setting Advanced Features. • Boot - for enabling/disabling booting from the network , or choosing your boot device order and priority. •...

  • Page 31: Clearing Your Pc's Cmos (Bios) Settings

    If You Have a Problem Clearing Your PC’s CMOS (BIOS) Settings CMOS is a chip that keeps a record of installed components when your PC is turned off. Clearing CMOS settings may help you resolve some common problems. For example: when your PC cannot detect an expansion card or other device •...
  • Page 32 1 Disconnect the power cord and remove the PC’s cover. Default position Clear CMOS/Passwords position Clear Password (J8) jumper Clear CMOS/Passwords (J6) jumper HP Vectra XE310 Series 1 System Board Default position Clear CMOS/Passwords position Clear Passwords (J29) jumper Clear CMOS (J27) jumper HP Vectra XE310 Series 2 System Board 2 Move the Clear Password jumper to the Clear Password position shown above.
  • Page 33 Update the necessary fields, such as date and time, passwords, and Security settings, then save and exit the Setup program. The PC will restart with the new configuration. HP Vectra XE310 Series 2 1 Disconnect the PC and remove the cover.

  • Page 34: Your Pc's Bios

    If You Have a Problem Your PC’s BIOS The BIOS (Basic Input Output System) in your PC has the following roles: It tests and configures your PC’s hardware components during the POST (Power On Self-Test). • It lets you configure your PC by using the Setup program. See “HP Setup Program” on page 29. •...

  • Page 35: Accessing Components In The Pc

    This section provides basic information on accessing internal components in your PC. More detailed information is available in the HP Vectra XE310 Upgrade Guide, a PDF document that can be downloaded from the HP PC support website ( www.hp.com/go/vectrasupport ).

  • Page 36: Inside The Pc

    If You Have a Problem Inside the PC Up to Two Front Access Device Shelves: for CD-ROM, CD-RW, DVD, Zip or Tape drive Power supply One Free Hard Disk Drive Shelf Floppy drive Airflow Guide Hard drive (covers the processor) Up to Three PCI Main memory modules (2 slots) Expansion Card Slots:...

  • Page 37: System Board Connectors

    Clear CMOS and Clear Passwords jumpers Status panel connector IDE device (CD-ROM, DVD-ROM or Zip drive) CD audio connector HP Vectra XE310 Series 1 System Board IDE device (CD-ROM, DVD-ROM IDE device Power connector or Zip drive) (Hard drive) Processor fan connector...
  • Page 38 If You Have a Problem Serviceability This label demonstrating XE310 serviceability is stuck to the inside side panel of the PC. 38 Troubleshooting Guide...

  • Page 39: Support And Information Services

    If You Have a Problem Support and Information Services You can learn more about HP service and support from the support website: www.hp.com/go/vectrasupport . Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number...

  • Page 40: Hp Customer Care Center Phone Numbers

    If You Have a Problem HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week.

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