Lenovo ThinkPad R61e 7650 Supplementary Manual
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Lenovo ThinkPad R61e 7650 Supplementary Manual

Lenovo ThinkPad R61e 7650 Supplementary Manual

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ThinkPad
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Service and Troubleshooting Guide

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  • Page 1 ® ThinkPad Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad Service and Troubleshooting Guide...
  • Page 4 RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Starting BIOS Setup Utility . . 27 Notice for users in the U.S.A. . . 63 IBM Lotus Software Offer . 63 Chapter 4. Recovery options . . 29 Trademarks . . 65 Introducing Rescue and Recovery . . 29 © Copyright Lenovo 2007...
  • Page 6 Index . . 67 ® ThinkPad R61 Service and Troubleshooting Guide...

  • Page 7: Read This First

    Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn. © Copyright Lenovo 2007...
  • Page 8 Read this first Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer.
  • Page 9 Read this first Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
  • Page 10 Read this first viii ® ThinkPad R61 Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Finding Information

    Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the blue ThinkVantage button on your keyboard.

  • Page 12: Finding Information With The Thinkvantage Button

    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm or 5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). © Copyright Lenovo 2007...

  • Page 14: Be Gentle With Your Computer

    Taking care of your ThinkPad computer v Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged.

  • Page 15: Handle Storage Media And Drives Properly

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 16: Cleaning The Cover Of Your Computer

    Taking care of your ThinkPad computer v Store your external and removable hard disk, diskette or optical drives in the appropriate containers or packaging when they are not being used. v Before you install any of the following devices, touch a metal table or a grounded metal object.

  • Page 17: Cleaning Your Computer Display

    Taking care of your ThinkPad computer Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratch-like mark on your display, it might be a stain transferred from the ®...
  • Page 18 Taking care of your ThinkPad computer ® ThinkPad R61 Service and Troubleshooting Guide...

  • Page 19: Chapter 3. Solving Computer Problems

    Starting BIOS Setup Utility . . 27 Keyboard problems . 19 Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2007...

  • Page 20: Frequently Asked Questions

    Where are the recovery discs? Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 29 of this Guide. ® ThinkPad...

  • Page 21: Diagnosing Problems

    Solving computer problems How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 43 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 45. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 22: Diagnosing Problems Using Pc-Doctor From The Service Partition

    ″Problem solving″ of Access Help, and run the program for a diagnostic test of the hard disk drive. You can also download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using PC-Doctor from the service partition...

  • Page 23: Troubleshooting

    Solving computer problems For more information about PC-Doctor, press F1 to go to the Help or online manual for the program. Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system.
  • Page 24 Solving computer problems Message Solution 01C9: More than one Your ThinkPad computer has a built-in Ethernet feature, and Ethernet devices are you cannot add another such feature by installing an Ethernet found. Remove one device such as a Mini-PCI Ethernet Card or an Ethernet of them.
  • Page 25 Solving computer problems Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.
  • Page 26 Solving computer problems Message Solution The power-on A power-on password or a supervisor password is set. Type password prompt the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter.
  • Page 27 Solving computer problems Message Solution Cannot boot from Check the status of the device which you want to boot from. any device. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly.

  • Page 28: Errors Without Messages

    Solving computer problems Errors without messages When I turn on the machine, nothing appears on the screen and the Problem: machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds;...

  • Page 29: Password Problems

    Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.

  • Page 30: Pointing Device Problems

    Solving computer problems Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk). Problem: All or some of the keys on the external numeric keypad do not work.

  • Page 31: Computer Screen Problems

    Solving computer problems Problem: The computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or hibernation mode automatically because the battery is depleted.
  • Page 32 Solving computer problems Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.
  • Page 33 Solving computer problems Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: ™...

  • Page 34: Battery Problems

    Solving computer problems Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4.

  • Page 35: Hard Disk Drive Problems

    Solving computer problems Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: For details, see "Problem solving"...

  • Page 36: Fingerprint Authentication Problems

    Solving computer problems Problem: I cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: The setting of Using Passphrase in the BIOS Setup Utility must be consistent between setting a hard disk password and changing or removing it.

  • Page 37: Other Problems

    Solving computer problems Other problems Your computer does not respond. Problem: Solution: v To turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery. v Your computer might lock when it enters sleep (standby) mode during a communication operation.
  • Page 38 Starting BIOS Setup Utility 4. Click Access BIOS. The System Restart Required window is displayed. 5. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password.

  • Page 39: Chapter 4. Recovery Options

    The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 40: Recovering Data

    Recovery options To recover the hard disk to its original contents, do the following: Notes: 1. If you are using Windows XP, and the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay before performing a recovery operation.

  • Page 41: Chapter 5. Upgrading And Replacing Devices

    If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . © Copyright Lenovo 2007...

  • Page 42: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 43 Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 44 Upgrading the hard disk drive 5. Remove the hard disk by pulling out the tab. 6. Detach the side rubber rails from the hard disk drive. 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then press it firmly in to place.

  • Page 45: Replacing Memory

    Replacing memory Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer.
  • Page 46 Replacing memory 5. Remove the palm rest. a. Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the projection tabs on the sides, and then release the palm rest from the computer 2 .
  • Page 47 Replacing memory c. Detach the connector of the palm rest cable by pulling the tab with your fingers 3 . Now the palm rest has been removed 4 . 6. Remove the memory cover. Chapter 5. Upgrading and replacing devices...
  • Page 48 Replacing memory 7. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time 1 . Be sure to save the old SO-DIMM for future use 2 .
  • Page 49 Replacing memory 9. Reinstall the palm rest. a. Attach the connector of the palm rest cable. b. Align the right and left top edges of the palm rest. Chapter 5. Upgrading and replacing devices...
  • Page 50 Replacing memory c. Push gently on the area marked in this figure, in the direction shown by the arrow, until you hear a click. d. Push the front side of the palm rest until it clicks into place. ® ThinkPad R61 Service and Troubleshooting Guide...
  • Page 51 Replacing memory e. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 10. Reinstall the battery. 11. Turn the computer over, and reconnect the ac adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1.

  • Page 52: Replacing Memory

    Replacing memory ® ThinkPad R61 Service and Troubleshooting Guide...

  • Page 53: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 54 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 55: Getting Help Around The World

    Getting help and service operation, visit the Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 56 Getting help and service Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile 800-361-213 188-800-442-488 (Toll free) (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin)
  • Page 57 Getting help and service Country or Region Telephone Number Finland 09-459-6960 (30 day up and running support) +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French) Germany 07032-15-49201 (30 day up and running support)
  • Page 58 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) Peru 0-800-50-866 (Spanish) Philippines 1800-1888-1426 (English) 63-2-995-8420 (Filipino) Poland +48-22-878-6999 Portugal...
  • Page 59 Getting help and service Country or Region Telephone Number Switzerland 058-333-0900 (30 day up and running support) 0800-55-54-54 (Warranty service and support) (German, French, Italian) Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) United States...
  • Page 60 ® ThinkPad R61 Service and Troubleshooting Guide...

  • Page 61: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product , see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.
  • Page 62 Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center.

  • Page 63: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 64 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.

  • Page 65: Appendix C. Features And Specifications

    Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Enhanced v Ultrabay Slim v Docking connector v Video-out (S-Video) connector © Copyright Lenovo 2007...

  • Page 66: Specifications

    Features Combination card slot for PC Card and ExpressCard v PC Card and ExpressCard Optical drive v CD-ROM, DVD-ROM, Combo or Multi-Burner drive depending on the model Wireless features v Integrated wireless LAN (on some models) v Integrated Bluetooth (on some models) Authentication device v Fingerprint reader (on some models) Specifications...
  • Page 67 Specifications Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V dc – Capacity: 4.8 AH, 5.2 AH, or 7.8 AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task tray.

  • Page 68: Specifications

    Specifications ® ThinkPad R61 Service and Troubleshooting Guide...

  • Page 69: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 70: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 71: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 72: Japanese Vcci Class B Statement

    TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

  • Page 73: Notice For Users In The U.s.a

    Notes license at a reduced price. For more information visit http://www.lotus.com/notes. Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.
  • Page 74 terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale. Proof of Entitlement: The proof of purchase for your qualifying ThinkPad computer, as well as this Offer document, should be retained as your proof of entitlement.

  • Page 75: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery...
  • Page 76 ® ThinkPad R61 Service and Troubleshooting Guide...
  • Page 77 20 trademarks 65 FCC statement 60 power management troubleshooting 13 features 55 problems 20 features and specifications 55 preventing problems 10 finding information 1 problem solving 10 upgrading fingerprint reader 56 devices 10 © Copyright Lenovo 2007...
  • Page 78 upgrading (continued) hard disk drive 32 warranty information 11, 51 help 43 ® ThinkPad R61 Service and Troubleshooting Guide...
  • Page 80 Part Number: 42X3719 Printed in China (1P) P/N: 42X3719...

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