Page 1 Limited warranty for the print servers Some useful tools and techniques Tools Installer Embedded web server Techniques Printing a configuration page Setting a new IP address Performing a cold reset (reset to factory defaults) ©2001, 2002 Hewlett-Packard Company...
Page 2: Networking Basics
Networking Basics Please click on a title to view a document. The Network Basics Tutorial A brief overview of: Networks Network Printing Installing a Network Printer Tips on Getting Started Answers to common questions: Which CD should I use? Where do I find the printer driver? When do I stop?
Page 3: Network Basics
Network Basics Tutorial This tutorial tells you about: Networks Network Printing Installing a Network Printer Click the button to continue.
Page 4 Section 1: Networks Click the button to continue.
Page 5 NETWORKS What you want ..is for all your computers to be able to: Communicate -- send and receive e-mail, and participate in conferences Share information -- transfer files among systems, and get information from central databases Share resources -- use shared printers,...
Page 6: The Problem Is
NETWORKS The problem is ..standalone computers have no way to talk to each other, so attempts at communication fail.
Page 7 NETWORKS The solution: a local area network A local area network (or LAN) provides connections that tie the computers together and allow them to communicate. (The most common type of local area network may also be referred to as an Ethernet LAN or an Ethernet.) Local area networks can be either wired (as shown here) or...
Page 8 NETWORKS Wired LANs As the name implies, a wired LAN connects computers (and other network devices) physically, using wires. A typical LAN uses twisted-pair wiring (similar to telephone wiring) to connect each computer to a central hub. The hub transmits network communications between computers.
Page 9 NETWORKS DETAIL Wiring: twisted-pair The most common wiring used for LANs is twisted-pair wiring, similar to the wiring used for telephones. This wiring connects the computers or other network devices to a central hub. The use of telephone-type wiring makes it easy for the persons who administer your telephone wiring to administer the network...
Page 11 NETWORKS DETAIL Wiring: thin coax An alternative to twisted-pair wiring is thin coaxial cabling, often called thin coax. This cabling is known as RG-58A or RG-58U cable, and has an impedance of 50 ohms. (It looks similar to the 75-ohm thin coaxial cable used in television installations, but the television cable will not work in a network.)
Page 12: Computer Connections
NETWORKS DETAIL Computer connections For twisted-pair LANs: A desktop computer connects to a twisted-pair LAN through a network interface card (NIC) that resides in a slot in the computer, or through a similar interface built in to the computer itself. The RJ-45 plug of the network cable plugs into an RJ-45 jack on the card or in the computer.
Page 14 NETWORKS Wireless LANs In a wireless LAN, information travels through the air in radio- frequency signals instead of through wires. This makes wireless LANs very flexible, and setup and reconfiguration are very easy. Communication speeds on wireless LANs, however, tend to be slower than on wired LANs, and it generally takes more work to make a wireless LAN as secure as a...
Page 15 Click on these links for more details on wireless LAN topologies: Detail: infrastructure mode Detail: ad hoc mode Detail: standalone peripheral connections Detail: computer connections...
Page 16: Infrastructure Mode
NETWORKS DETAIL Infrastructure mode Terminology: Infrastructure mode is referred to as a "basic service set" (BSS). It's topology is sometimes called a "star topology", and it may also be called "enterprise mode" because it is the preferred topology for large networks. On a network of Apple Macintosh computers, it may be called an "Airport network".
Page 17 NETWORKS DETAIL Ad hoc mode Terminology: Infrastructure mode is referred to as an "independent basic service set" (IBSS). It is sometimes called "peer-to-peer mode". On a network of Apple Macintosh computers, it may be called "computer-to-computer mode". Topology: In ad hoc mode the wireless devices on a network communicate directly with each other, and access points are not...
Page 18 NETWORKS DETAIL Standalone peripherals Not all wireless connections are network connections. Though the distinctions may often be somewhat blurry, some wireless technologies -- such as the Bluetooth technology that is becoming popular in mobile phones and handheld computers -- are more about connecting a computing device to a peripheral, rather than connecting computers and other devices in a network.
Page 19 NETWORKS DETAIL Computer connections Connections at the computer for wireless networking connections are simpler than wired ones just because there are no wires to connect. Wireless connections are most common in portable computers. Increasingly, notebook computers come with built-in wireless networking. For notebook computers that don't have built-in networking, you can plug a wireless networking...
Page 20 NETWORKS Mixed LANs Mixed LANs combine wired and wireless LANs, taking advantage of the strong points of each. For example, a mixed LAN can provide the flexible connections of wireless with the high overall throughput of a wired LAN. Such an arrangement makes it particularly easy for mobile workers to connect their...
Page 21 NETWORKS L is for Local The "local" in "local area network" means that the network is in a single location. A LAN can be small enough to serve a home office or a small business, or it can be large enough to serve a school, a hospital, or a substantial business or public office.
Page 22 NETWORKS Addresses Each device on the network has a unique address. This allows you to communicate with a specific computer (or other device, such as a printer). That way, your e- mail doesn't go to everybody, and your print job doesn't get printed simultaneously on all printers on the network.
Page 23: Wireless Security
NETWORKS Wireless security Wireless networks are inherently less secure than wired ones. In a wired environment an intruder needs to gain physical access to your network wiring to break into your network; in a wireless environment, he just needs to be in range of the radio waves that carry the network traffic.
Page 24 uses the same shared key (a shared password value) for network access. Server-based authentication: A server on the network authenticates each client that requests a connection to the network. There are several protocols available, all based on the Extensible Authentication Protocol (EAP).
Page 25 using Message Digest algorithm 5) -- a one-way authentication protocol that authenticates the client using a password protected by the MD5 algorithm. EAP-TLS (EAP using Transport Level Security) -- a mutual authentication protocol based on digital certificates. EAP-TTLS (EAP using Tunneled Transport Level Security) -- a...
Page 26 LEAP and EAP-TLS, can manage encryption keys for the network administrator. Wireless print server security: As you set up your wireless print server, the wireless setup wizard will make it easy to match the print server's security settings to those of your network. The wizard's help pages provide considerable detail on the process.
Page 27: Network Printing
Section 2: Network Printing Click the button to continue.
Page 28 NETWORK PRINTING Why use network printers? Using network printers lets you meet your computer users' printing needs more efficiently. By sharing printers among several users, you reduce the number of printers you need. This approach saves money -- there's less equipment to buy saves space -- users don't need to make space for a printer...
Page 29 NETWORK PRINTING Why use a print server? A print server provides your printer with connection to the network. You could get the same connection using a computer -- your network server -- but it would cost more and be more complex.
Page 30 NETWORK PRINTING Hardware connections Print servers can be internal or external devices. Which one you choose depends on your printer. Internal print servers -- These are special-purpose cards or modules that plug into the built-in input/output slot in the back of some printers. The slot provides the data and power connections for the print server, and the network cable plugs into...
Page 31 both internal and external models. Their connections are similar to the those of wired print servers, except that there is no network cable connection. (An antenna in the print server makes the radio-frequency connection to the wireless network.) The connection to the printer, whether by plugging the print server into the printer's input/output slot or connecting a...
Page 32 NETWORK PRINTING Peer-to-peer topology There are two standard layouts for network printing using a print server. The first is the peer- to-peer topology, in which a computer sends print jobs directly to the printer. In peer-to-peer printing, each computer manages the print jobs that it generates.
Page 33 infrastructure and ad hoc (peer- to-peer) wireless topologies.)
Page 34 NETWORK PRINTING Client/server topology The second standard layout for network printing is the client/server topology. In this topology, a computer sends its print jobs to a network server, and the server sends the print jobs to the printer. In client/server printing, the network server manages the print jobs from several computers (the clients).
Page 36: Printer Drivers
NETWORK PRINTING Printer drivers The printer driver is the last major component to consider in network printing. This driver is system software that converts a document in your computer to a form that makes sense for the printer. When you print from an application on your computer, it is the printer driver that converts the layout on your screen to the...
Page 37: Installing A Network Printer
Section 3: Installing a Network Printer Click the button to continue.
Page 38: Setting Up The Hardware
INSTALLING A NETWORK PRINTER Setting up the hardware The first stage of installing a network printer is setting up the hardware. There are two steps to this: setting up the printer hardware and connecting the print server. Set up the printer hardware -- Remove any shipping materials.
Page 39 Note: For a wireless print server the connection sequence is the same, except that there is no network cable to connect. If you use an internal print server: Note that many printers come with the print server module already installed in the printer.
Page 40 cable); we have omitted power cords from the illustration to keep the drawings simple.
Page 41 INSTALLING A NETWORK PRINTER Running the Install Network Printer Wizard ("the installer") But first, are you installing a wireless print server? If you are installing a wireless print server, you will need to run the HP Jetdirect Wireless Setup Wizard before running the HP Install Network Printer Wizard.
Page 42 available if running on a Windows NT/2000 network server) Operation Note: The next few paragraphs describe the operation of the installer software that resides on the HP Jetdirect CD. If you are using the network printer installer that resides on the printer's CD, the operation may be slightly different from what we describe here.
Page 43 In many cases this is the same driver that is used for a direct (non-networked) printer connection, and you can probably find the driver on the CD that came with the printer. (In fact, some printers come with the network installer program on the printer CD.
Page 44 printer software for peer-to-peer printing from several computers, you will need to run the installer from each computer.)
Page 45 INSTALLING A NETWORK PRINTER DETAIL Printers that include the network installer Many newer HP printers (January 2000 or later), including multifunction peripherals (MFPs) and All-in-One devices, include network installation software on the printer CD. If your printer is in the list below, use the printer CD for installation.
Page 46 End of Network Basics tutorial...
Page 47 Tips on Getting Started Background Installing a network printer is quite straightforward: First, you set up your hardware. This involves setting up your printer, and then setting up a print server to connect the printer to your network. Then, you run the network printing software to install the printer on your computer. If you have purchased your printer and print server separately, you probably have two sets of documentation and two installation CDs -- which do you use? The section below on Which CD do I use?
Page 48 HP LaserJet 2200 HP LaserJet 3300 series HP LaserJet 4100 series HP LaserJet 9000 HP LaserJet 9000MFP HP Business Inkjet 2280 HP Color Inkjet cp1160 HP Deskjet 5550 HP Officejet D series No: Go to step 3. Yes: Use the printer CD. (It knows where to find the printer driver.) When prompted, select the network connection option.
Page 49 The best source of a driver for your printer is the Web, because that gives you the latest driver. (The drawback of getting your driver from the Web is that some drivers are quite large, and may take several minutes to download at modem speeds. We think it's worth spending the time.) The HP support site at http://www.hp.com/go/get_software has current drivers for most HP...
Page 50: General Information
General information on the HP Jetdirect 200m and 250m print servers General description The HP Jetdirect 200m and 250m are LIO print server modules. That is, they plug into the LIO slots of certain HP printers and provide network connections for those printers. Formally speaking, they are: J6039B HP Jetdirect 200m print server J6042B...
Page 51: Package Contents
various combinations, supported on these operating systems: Windows (98, 2000, ME, NT 4.0, XP, and XP 64-bit), MacOS, Novell NetWare, IBM OS/2 Warp, HP-UX, Solaris (on SPARC systems), SCO UNIX, IBM AIX, and MPE-IX. See the section on Specifications for details of which operating systems support which protocols.
Page 52 print server module HP Jetdirect CD (includes installation software, manuals, and troubleshooting) setup poster...
Page 53: Installing The Hardware
Install the HP Jetdirect 200m and 250m print servers There are two parts to installing the print server: hardware installation and software installation. We recommend strongly that you install the hardware first. Installing the hardware The basic steps in the hardware installation are: 1.
Page 54 Installing the hardware for the HP Jetdirect 200m and 250m print servers Hardware installation for the Jetdirect 200m or 250m print server is very straightforward: 1. Set up the printer hardware. This step may vary among different printers, so check your printer documentation (setup poster or quick start guide) for details.
Page 55 Check the lights. When you plug the print server into the printer, the status light should start blinking green as it executes the self-test. After the print server completes the self-test, the light should continue to blink green as long as the network cable is not plugged in.
Page 56 If the status and link lights fail to exhibit this behavior (different color or different blink pattern), there is a problem. Click here for the troubleshooting procedure. Wait two minutes for the print server to poll the network for available protocols and services.
Page 57 Troubleshooting during installation If you encounter problems during installation, check these steps: Test page does not print. Try these steps: Check that the print server is firmly seated in the printer's LIO slot and that the status light is ON (solid, blinking, or flickering green).
Page 58 Green, flickering intermittently: on and ready; flickering indicates network activity.
Page 59: Installing The Software
Installing the software for the HP Jetdirect 200m and 250m print servers 1. Choose the installation CD and run the installer. Windows: Use the CD that came with your printer (instead of the HP Jetdirect CD) if it is available. The printer's CD has all the software you need for a complete network installation. Insert the printer's CD into your computer's CD drive.
Page 60 For peer-to-peer printing (where each computer prints directly to the network printer), run the installer (as in step 3) on each computer. For client/server printing (where each computer sends print jobs through a network server computer), you need run the installer only on the server, and set up the server for printer sharing.
Page 61 Connecting Your Macintosh to an HP Printer on an Ethernet Network Topics: If you simply want to print to a network printer, the easiest way is to use AppleTalk. The software you need is contained in your HP printer driver, and the setup is quite straightforward. Refer to: The basics: setting up to print to a network printer.
Page 62 External print server setup If you use an internal print server, the print server is a module that plugs into a slot in the printer. Many printers come with the print server module installed. If your print server module is not already installed, plug it into its slot in the printer.
Page 63 HP's support Web site, http://www.hp.com/cposupport/software.html (this gives you the latest software, though it may take some time to download) 4. Install the driver. Double-click on the driver installer icon and follow the instructions. 5. Set up AppleTalk on Ethernet. Open up the AppleTalk control panel (in Control Panels under the Apple menu) and select "Connect via: Ethernet".
Page 64 resolution, varies depending on whether your printer is a PostScript printer or a non-PostScript printer. For non-PostScript printers (HP DeskJet, PhotoSmart, and OfficeJet): Use the HP DeskJet Utility. This utility comes with the printer driver (from the CD or Web download)-- you probably installed the printer driver when you set up network printing (the first task covered by this document).
Page 65 HP DeskJet Utility Check the printer listed in the status bar at the bottom of the dialog box. If it's not the printer you want to manage, go to the File menu, click on Select Printer, and select the appropriate printer. Once you have the correct printer, you can perform any of the functions listed on the tabs at the top.
Page 66: Hp Laserjet Utility
HP LaserJet Utility Check the current printer listed at the top of the dialog box. If it's not the printer you want to manage, click on the Printer Info button at the top of the left-hand column of buttons, click on the Select Printer button that appears in the main panel, and select the printer you want to manage.
Page 67 HP LaserJet Utility Check the current printer listed at the top of the dialog box. If it's not the printer you want to manage, click on the Printer Info button at the top of the left-hand column of buttons, click on the Select Printer button that appears in the main panel, and select the printer you want to manage.
Page 68 available as HP part number C6080-60015. Connect it from the network connector on the Macintosh to the network connector on the print server, as shown in the illustration below. If your print server is an external model, connect a printer cable between the print server and the printer. The illustration shows a typical print server and printer;...
Page 69 Troubleshooting for HP Jetdirect 200m and 250m The main body of this troubleshooting procedure will diagnose faults in the print server hardware; such diagnoses are the bedrock of sound troubleshooting. There are, however, a couple of situations that may occur during installation of a network printer that allow for a quick correction. We mention these first in the section below;...
Page 70 knows where to find the printer driver (it's right there on the CD). So if your installation fails and you've used the Jetdirect CD, try it again using the printer's CD. Alternatively, if the printer's CD isn't handy, you can download the driver from HP's web site;...
Page 71: Hardware Troubleshooting
preceding paragraphs. Computer stops connecting to network (possible DHCP problem) A DHCP problem with the print server could cause a computer to be unable to connect to the network. If a small local network connects to the Internet using DHCP-supplied IP address, and the number of IP addresses allocated for the local network is small, there are some circumstances in which a print server can "steal"...
Page 72: Printing A Configuration Page
will be listed in the TCP/IP section. The embedded web server's screens should be reasonably self-explanatory, and a little exploration will probably show you what you need to know. (For full details on the embedded web server, refer to the Jetdirect Administrator's Guide.) All entries show the current values of the print server's parameters, and you can change those values by entering new ones (if your network administrator has allowed full...
Page 73 re-establish the connection, enter the new IP address in your browser's URL field. Performing a cold reset (resetting to factory defaults) Once you configure the HP print server, the configuration settings are retained in memory unless you manually reset them to factory defaults. To reset the print server configuration to factory defaults, follow these steps: 1.
Page 74 Troubleshooting Overview for HP Jetdirect 200m and 250m The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question. If your answer is No, there is a problem. Click on the No button for a procedure to solve the problem.
Page 75: Related Topics
Can you print a Jetdirect configuration page? Related topics: Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults (cold reset)
Page 76 ON and ONLINE? The first step in troubleshooting your print server is to make sure that the attached printer is ready to receive a print job from the print server. To do this, you check the printer's lights or control panel to see whether it is ON and ONLINE.
Page 77 Is your printer ON and ONLINE? Check the following items to make sure that your printer is online and ready to print. Is the printer plugged in and switched on? Make sure that the printer is plugged in and switched on. If your printer has a front panel display, it should not be blank. If you have checked these items and the printer still shows no sign of being on, you may have a defective power cable, power source, or printer.
Page 78 Does your printer have a control panel display? Is there a display panel on the front of your printer that provides messages about the printer's status?
Page 79 There appears to be a printer error. Please refer to your printer manual for further information on how to correct the error, or for information on how to contact Hewlett-Packard technical support if you can't correct the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)
Page 80 Does the control panel display on your printer show an error message?
Page 81 Hewlett-Packard technical support if you can't correct the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)
Page 82 Check your printer manual. Please refer to your printer manual for further information on what the error means and how to correct it. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.) After you have resolved the printer error, if you still have problems connecting the printer to the network you can restart this troubleshooting utility.
Page 83 Troubleshooting Overview for HP Jetdirect 200m and 250m The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question. If your answer is No, there is a problem. Click on the No button for a procedure to solve the problem.
Page 84 Can you print a Jetdirect configuration page? Related topics: Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults (cold reset)
Page 85 Status OK? (Status light ON solid green or intermittently flickering green?) The Status light provides information on the state of the print server's power connection and on its physical connection to the network. If all connections are working correctly, the Status light should be ON solid green (bright green in color and glowing continuously or flickering intermittently, but not blinking regularly).
Page 86 Is the Status light ON (solid green or intermittently flickering green)? Check the Status light on your print server. If all connections are working correctly, it should be ON solid green (bright green in color and glowing continuously or flickering intermittently, but not blinking regularly).
Page 87 c. Re-insert the print server into the LIO slot, making sure that it seats firmly in the slot and that the latches click into place. d. Re-connect the network cable to the print server's network connector. After checking the items above and making any necessary changes, is the Status light now ON (solid green or intermittently flickering green)?
Page 88 What is the state of the Status light? The behavior of the Status light indicates the status of the print server's power connection and its physical connection to the network. If the Status light on your print server is not ON (solid green or intermittently flickering green), find its state in the list below and click on it to continue troubleshooting.
Page 89 Status light OFF If the Status light is OFF, your print server may be faulty. Fixing this fault requires assistance from HP Jetdirect technical support; click on the button below for information on contacting HP.
Page 90 Status light blinking green The Status light should be ON solid green to indicate that print server power is OK and that the network cable is connected properly to the print server, or intermittently flickering green to indicate a valid connection showing network activity.
Page 92 Status light blinking amber Your print server has developed a fault. It is possible that resetting the print server to its factory defaults ("cold reset") may correct the problem. Note: Resetting the print server to factory defaults will erase any configuration that you have applied to the print server.
Page 93 Troubleshooting Overview for HP Jetdirect 200m and 250m The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question. If your answer is No, there is a problem. Click on the No button for a procedure to solve the problem.
Page 94 Can you print a Jetdirect configuration page? Related topics: Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults (cold reset)
Page 95 10/100 link OK? (10 light or 100 light ON solid green?) The link lights -- the 10 light and the 100 light -- indicate whether the print server can establish a network link at the right speed with your hub, switch, or router. One of the link lights -- either the 10 light or the 100 light -- should be ON solid green (bright green in color and glowing continuously, not blinking) to indicate a valid link with the hub/switch/router.
Page 96 Is one of the link lights ON (solid green)? 10 light 100 light Check the link lights on your print server; these lights are built into the network connector. One of the link lights -- either the 10 light or the 100 light, but not both -- should be ON solid green (not blinking), to indicate a valid network connection.
Page 97 Link lights OFF Try the steps below and make any necessary corrections. 1. Make sure that the network cable is connected securely to the print server. network cable 2. Check that the network cable is plugged securely into the hub/switch/router, and that the connection is set to the correct network speed.
Page 99 Check the print server's I/O status. Check the I/O status of the print server by following these steps: 1. Print a Jetdirect configuration page. To print the page, press the Test button on the print server. Test button If the configuration page does not print, click here for help in getting it to print.
Page 100 Does the page indicate "I/O Card Ready"?
Page 101 I/O card not ready Check the following items to see whether you can correct the "I/O Card Not Ready" situation. (If you have already performed these steps earlier in the troubleshooting process, you can skip them and go directly to answering the question at the end of the steps.) 1.
Page 102: Error Messages
Error messages If your configuration page shows a status of "I/O Card Not Ready", you will see a specific error message just below the status line. This error message indicates what is preventing the print server from functioning correctly. From the list below, please click on the error message that you see on the configuration page. This will take you to a fuller explanation of the error.
Page 103 03 LAN Error: EXTERNAL LOOPBACK The print server is incorrectly connected to the network or is defective. Make sure that your print server is correctly attached to your network. In addition, check all other cabling and connectors. For help in correcting this error, please check your print server documentation (the Jetdirect 200m/250m Setup Poster or the User's Guide on the Jetdirect CD-ROM), or contact HP Jetdirect technical support.
Page 104 08 LAN Error: INFINITE DEFERRAL There is a network congestion problem. For help in correcting this error, please contact HP Jetdirect technical support. Click on the button below for information on contacting HP.
Page 105 11 LAN Error: RETRY FAULTS There is a problem with your network cabling or with your external network configuration. Verify that your hub/switch/router port is operating correctly. For help in correcting this error, please contact HP Jetdirect technical support. Click on the button below information on contacting HP.
Page 106 12 LAN Error: NO LINKBEAT When the print server is connected to a 10/100 Base-TX port, this message is displayed if the Link Beat signal is not sensed. Check the network cable, and verify that the hub/switch/router is providing Link Beat. For help in correcting this error, please contact HP Jetdirect technical support.
Page 107 Print server OK At this point in the troubleshooting procedure, it appears that: your print server hardware is functioning correctly your physical network connection is functioning correctly the print server and the printer are connected correctly Click on the Continue button below to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure.
Page 108 Configuration page does not print. If the configuration page does not print, try these steps: 1. Make sure that the printer and the print server are powered on. 2. Make sure that the printer is Online or Ready. 3. It may be necessary to re-initialize the connection between the printer and the print server by cycling power on the print server.
Page 109 Troubleshooting Overview for HP Jetdirect 200m and 250m The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question. If your answer is No, there is a problem. Click on the No button for a procedure to solve the problem.
Page 110 Can you print a Jetdirect configuration page? Related topics: Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults (cold reset)
Page 111 Configuration page prints? The Jetdirect configuration page is a page that the print server sends to the attached printer, both as a test of the connection between the print server and the printer, and as an display of the status of the print server's functions.
Page 112 Can you print a Jetdirect configuration page? To print a configuration page, press the Test button on the print server. Test button A configuration page should print on the connected printer. This page displays information about the print server hardware, the firmware version, the hardware (MAC) address, the connected printer, network connectivity, network traffic, and network protocols.
Page 113 Configuration page does not print, or is unreadable. If the configuration page does not print successfully, try the steps below. 1. Make sure that the printer and the print server are powered on. 2. Make sure that the printer is Online or Ready. 3.
Page 114: Interpreting The Configuration Page
Interpreting the configuration page The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network statistics, and status for the print server. To print a configuration page, press the Test button on the print server. An HP JetDirect configuration page can also be viewed over the network from a management utility (such as HP Web Jetadmin), or by accessing the embedded web server on the HP JetDirect print server.
Page 115 Interpreting the lights on the HP Jetdirect 200m and 250m print servers Status light 10 or 100 Link lights Status Light Light Behavior Description Print server is not receiving power. On (solid green) Print server is on and ready. Blinking slowly (amber) Fault occurred during self-test or operation.
Page 116 Light Behavior Description No network connection. On (solid green) Network connection is established at 10 Mb/s or at 100Mb/s.
Page 117 Resetting the HP Jetdirect 200m or 250m print server to factory defaults (cold reset) Once you configure the HP print server, the configuration settings are retained in memory unless you manually reset them to factory defaults. To reset the print server configuration to factory defaults, follow these steps: 1.
Page 118 Browse HP. General Information (http://www.hp.com/support/net printing) (The central location on HP's web site for the HP Jetdirect print servers and similar products) Online Customer Forum (http://www.hp.com/go/forums) (The central location on HP's web site for the HP Jetdirect print servers and similar products) Customer Support (http://www.hp.com/support/support_assistance) (Lists all of the support options offered by HP and contact information such as phone numbers and e-mail addresses)
Page 120 © 2002 Ciudad de México +52 (5) 258 99 22 Hewlett-Packard Company Fuera de Ciudad de México 01 800 472 6684 Argentina: Buenos Aires +54 (11) 4778 8380 Fuera de Buenos Aires 0810 555 5520 Chile 800 360 999 Em muitos países, a HP oferece suporte gratuito por...
Page 121 Important! Vigtigt! Important ! Belangrijk Wichtig! Importante! Tärkeää! Importante µ Fontos! Маœызды! http://www.hp.com En muchos lugares, HP proporciona asistencia In many locations, HP provides toll free telephone HP biedt in veel landen gratis telefonische telefónica gratuita durante el periodo de support during the warranty period.
Page 122 +47 22 11 62 99 avgiftsfria. copyright © 2002 +46 (0) 8 619 2170 Hewlett-Packard Company Birçok bölgede HP garanti süresi boyunca ücretsiz telefon desteği sağlamaktadır. Bununla birlikte aşağıdaki listede bulunan telefon numaralarından bir kısmı ücrete tabi olabilir.
Page 123: Hp Support By Phone
Getting Support and Service HP Jetdirect Print Servers Help-yourself troubleshooting Getting support: Telephone support WWW: HP Web support pages HP forums Getting warranty service Help-yourself troubleshooting Information to solve problems and get your print server working HP support by phone Highly trained technicians at our HP technical support center are ready to take your call.
Page 124: Getting Warranty Service
WWW: HP user forums Go online, anytime, and you'll also find helpful user forums—a great source of ideas and suggestions for using your HP Jetdirect print server. You can access the user forum directly from http://www.hp.com/go/forums. Getting Warranty Service Getting warranty service...
Page 125 Upgrades HP Jetdirect Print Servers Hewlett-Packard offers downloadable electronic upgrades for HP Jetdirect print servers with internal Flash memory. The electronic upgrades are available on the Web and various online services. Current information about drivers, software versions, and HP Jetdirect firmware images are available...
Page 126: Supported Networking
Specifications HP J6039B Jetdirect 200m print server/Internet connector HP J6042B Jetdirect 250m print server/Internet connector Networking specs Physical specs Environmental specs Electromagnetic specs Safety statements Regulatory statements Supported networking Physical Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: IEEE 802.3i 10Base-T (Ethernet) IEEE 802.3u 100Base-TX (Fast Ethernet) Requires a 10Base-T or 100Base-T network hub or concentrator that supports link beat (link test...
Page 127: Physical Specifications
Browsers supported by embedded Web server Generally, the following browsers are supported by the embedded Web server on Windows, MacOS, UNIX, and LINUX systems: Microsoft Internet Explorer, version 5.0 or later Netscape Navigator, version 4.75 or later Physical specifications Interfaces Port Specification network specifications above.
Page 128: Electromagnetic Specifications
Operating humidity, 15% to 95% at 40° C (104° F), noncondensing recommended Not applicable Acoustic Noise: Electromagnetic specifications Electromagnetic immunity See the Declaration of Conformity. Electromagnetic emissions USA: FCC Title 47 CFR part 15 Class-B Canada: ICES-003 Class B Japan: VCCI Class B Europe: CISPR-22/EN55022 Class B Taiwan: CNS 13438 Australia/New Zealand: AS/NZS 3548...
Page 129: European Community
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Page 131 Australia This equipment complies with Australian EMC requirements. Canada This equipment complies with Canadian EMC Class B requirements. Japan: VCCI Class B China: Chinese Safety Statement Chinese Safety Statement.
Page 133 HP J6039B Jetdirect 200m print server HP J6042B Jetdirect 250m print server Getting warranty service Your warranty period Limited Warranty Statement HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENT HP Product Duration of Warranty HP J6039B Jetdirect 200m print server One (1) year...
Page 134: Local Warranty Statements
6. HP's limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons.
Page 135: Your Authorized Dealer
Getting warranty service For your records, please retain your original proof of purchase. Record the product number and serial number. Your product number is on a label on the bottom of the print server, for example, “J6039B”. The serial number is on the same label. Your authorized dealer If you encounter difficulty, begin by contacting the person who sold the HP Jetdirect print server to you.
Page 136: The Embedded Web Server
Some Handy Tools and Useful Techniques You may find these tools and techniques useful for setting up and maintaining your print server. Some Handy Tools Install Network Printer Wizard ("the installer") Embedded web server Some Useful Techniques Printing a configuration page Setting an IP address Performing a cold reset (reset to factory defaults) Some Handy Tools...
Page 137 as the URL. (Most browsers will take a simple IP address; if yours doesn't, put an http:// before the IP address.) If you don't know your print server's IP address, print a configuration page -- the IP address will be listed in the TCP/IP section. The embedded web server's screens should be reasonably self-explanatory, and a little exploration will probably show you what you need to know.
Page 138 2. Click on the Networking tab in the page that appears. 3. On the Networking page, make sure that TCP/IP is selected. 4. Set the IP Configuration Method to Manual. 5. Enter the new IP address in the IP Address box. Note that you will lose your connection to the embedded web server when you change the IP address.
Page 139 Web Scan With HP's Web Scan, you can perform a simple scan from your supported networked multi-function peripheral (MFP) or All-in-One device, using a web browser on your computer. Web Scan lets you save the scan in a file or e-mail it (if an e-mail server is configured). You do this using the embedded web server that is maintained for each HP Jetdirect print server.
Page 140 Typical home page 3. Click on "Scan". If your MFP or All-in-One device is supported by Web Scan, there will be a Scan menu item in the left-hand column of the embedded web server home page. Click on Scan to bring up the Web Scan page.
Page 141: Preview Image
Typical Web Scan page Using Web Scan Preview image If you have a flatbed MFP or All-in-One, you may preview an image by clicking the button. The Preview preview will be displayed in a small window on the Web Scan page. For a flatbed with a multi-page document feeder (ADF): You cannot preview an image from the feeder.
Page 142 Follow these easy steps to scan the document placed in the scanner: Note: Do not press the scan button on the MFP; use buttons on the screen as follows. 1. Select the type of image you are scanning using the buttons.
Page 143 Scanner status You may see a status message appear on the Scan or Email window while the embedded web server is executing your operation (usually in a window overlaying the original Scan or Email window). The following table shows the status messages for the scanner and what they mean. Status Message Meaning The scanner is ready for use.
Page 144 start the Adobe Acrobat Reader plug-in to view the file in a browser window. for compact, compressed files suitable for display in web browsers. When downloading, the JPEG image typically will be displayed in a browser window. The availability of JPEG format depends on the capabilities of the scanner.
Page 145 uninstall the plug-in associated with the image format you are using. Or, you can use the “Save” or “Save As” command located within the plug-in application. Scanned image does not display on the screen Problem: After I click the button, a plug-in is launched and tries to open either my TIFF Scan image.
Page 146 Resolution 2: Web Scan has been disabled on the print server that networks the multifunction printer. Someone with configuration access to the print server should check the configuration of parameter. Enable Web Scan button is missing from the Scan page. Email To…...
Page 147: Compatible Web Browsers
Enable Web Scan Enable Scan-to-email are the parameters used to disable and enable Web Scan, with or without the e-mail capability, in the print server's embedded web server. Both are enabled by default. Enable must be enabled if is enabled. Web Scan Enable Scan-to-email Enable MFP and AIO software support...
Page 148: Hp Jetdirect Configuration Page
HP Jetdirect Configuration Page Introduction The HP Jetdirect configuration page is an important tool for managing or troubleshooting HP Jetdirect print servers. This page provides identification information (such as the HP Jetdirect model, firmware version, and LAN hardware address), as well as status and configuration parameters of supported network protocols.
Page 149: Configuration Page Format
Configuration Page Format A typical Jetdirect Configuration page is illustrated in Figure 9.1. The Configuration page information provided will vary depending on the print server. Figure 9.1 Typical Jetdirect Configuration Page 2 HP Jetdirect Configuration Page ENWW...
Page 150 The Jetdirect Configuration page is divided into sections, as identified in the following table. For each section, the detailed parameter descriptions and settings, including Error Messages, are provided in the remainder of this chapter. Section Name Description HP Jetdirect Identifies the HP Jetdirect print server and provides general status. Configuration or For information on items in this section, see Table...
Page 151: Configuration Page Messages
Configuration Page Messages HP Jetdirect Configuration/General Information Information in this section provides general HP Jetdirect print server configuration as described in Table 9.1. For error messages, Table 9.12. Table 9.1 HP Jetdirect Configuration (1 of 2) Message Description STATUS: Current state of the HP Jetdirect print server. I/O CARD READY: The HP Jetdirect print server has successfully connected to the network and is awaiting data.
Page 152 Table 9.1 HP Jetdirect Configuration (2 of 2) Message Description PORT CONFIG: Identifies the link configuration of the RJ-45 port on the HP Jetdirect 10/100Base-TX print server: 10BASE-T HALF: 10 Mbps, half-duplex 10BASE-T FULL: 10 Mbps, full-duplex 100TX HALF: 100Mbps, half-duplex 100TX-FULL: 100Mbps, full-duplex UNKNOWN: The print server is in an initialization state.
Page 153 USB Printer Information Settings This section applies to HP Jetdirect external print servers with USB printer connections only. USB information on the HP Jetdirect configuration page is described in Table 9.2. For non-HP devices, some information may not be available. Table 9.2 USB Settings Message...
Page 154 802.11b Wireless Settings Wireless status, configuration parameters and error messages are listed in Table 9.3. Table 9.3 802.11b Wireless Settings (1 of 3) Message Description Status Current 802.11b wireless configuration status. Ready: A wireless connection to the network has been established.
Page 155 Table 9.3 802.11b Wireless Settings (2 of 3) Message Description AUTHENTICATION IN PROGRESS: Link-level authentication is in progress. In Infrastructure mode, server-based authentication may also be in progress. AUTHENTICATION FAILED. The Jetdirect print server could not access the network because of an authentication error.
Page 156 Table 9.3 802.11b Wireless Settings (3 of 3) Message Description Channel Specifies the radio frequency channel that the print server sensed and configured for communication on the network. Because it was automatically sensed from the network, this channel may differ from the user-configured channel (which is only used for broadcasts if the specified network/SSID is not found).
Page 157: Security Settings
Security Settings Information in this section of the Jetdirect configuration page is described in Table 9.4. Table 9.4 Security Settings (1 of 2) Message Description Admin Password: Specifies whether an IP Administrator password has been configured on the print server. This password is shared by Telnet, the embedded web server, and HP Web JetAdmin to control access to print server configuration parameters.
Page 158 Table 9.4 Security Settings (2 of 2) Message Description SNMP Versions: Specifies the SNMP versions enabled on the print server. Disabled: All SNMP versions are disabled on the print server. No SNMP access is allowed. 1;2: SNMP v.1 and SNMP v.2c are supported, and SNMP v.3 is disabled, or not supported.
Page 159: Network Statistics
Network Statistics Information in this section of the Jetdirect configuration page is described in Table 9.5. Table 9.5 Network Statistics (1 of 2) Message Description TOTAL PACKETS Total number of frames (packets) received by the RECEIVED: HP Jetdirect print server without error. This includes broadcast, multicast packets, and packets specifically addressed to the print server.
Page 160 Table 9.5 Network Statistics (2 of 2) Message Description FRAME COPIED Total number of Token Ring frames received with the frame RCVD: copy error indicated in the Frame Status (FS) field. BAD LENGTH RCVD: The number of Token Ring frames received with frame length errors.
Page 161 TCP/IP Protocol Information Information in this section of the Jetdirect configuration page is described in Table 9.6. For error messages, see Table 9.12. Table 9.6 TCP/IP Configuration Information (1 of 3) Message Description STATUS: Current TCP status. READY: Indicates the HP Jetdirect print server is awaiting data over TCP/IP.
Page 162 Table 9.6 TCP/IP Configuration Information (2 of 3) Message Description DEFAULT GATEWAY: The IP address of the gateway used when sending packets off the local network. Only one default gateway may be configured. During initialization, a temporary value 0.0.0.0 is displayed. If not provided, the IP address of the Jetdirect print server is used.
Page 163 Table 9.6 TCP/IP Configuration Information (3 of 3) Message Description CONFIG FILE: The name of the HP Jetdirect configuration file. The file pathname may be truncated to fit on two lines. NOT SPECIFIED indicates that a file was not specified in the BOOTP reply from the host.
Page 164 IPX/SPX Protocol Information Information in this section of the Jetdirect configuration page is described in Table 9.7. For error messages, see Table 9.12. Table 9.7 IPX/SPX Configuration Information (1 of 2) Message Description STATUS: Indicates the current IPX/SPX protocol status. READY: Indicates the HP Jetdirect print server is awaiting data over IPX/SPX.
Page 165 Table 9.7 IPX/SPX Configuration Information (2 of 2) Message Description NETWORK The first column (Network) indicates the network number associated with a protocol frame type used for XXXXXX XXXXXX communication between a server and the HP Jetdirect print XXXXXX server. XXXXXX UNKNOWN indicates that the HP Jetdirect print server is still trying to determine which network number to use.
Page 166: Novell Netware Parameters
Novell NetWare Parameters Information in this section of the Jetdirect configuration page is described in Table 9.8. For error messages, see Table 9.12. Table 9.8 Novell NetWare Configuration Information (1 of 2) Message Description STATUS: Indicates the current Novell NetWare configuration status. READY: Indicates the HP Jetdirect print server is awaiting data.
Page 167 Table 9.8 Novell NetWare Configuration Information (2 of 2) Message Description ATTACHED SERVER: The Attached Server field identifies the Jetdirect discovery method [NSQ] (Nearest Service Query) or [GSQ] (General Service Query) and the name of the proxy file server used to locate the configured bindery servers.
Page 168: Appletalk Protocol Information
AppleTalk Protocol Information Information in this section of the Jetdirect configuration page (Ethernet Only) is described in Table 9.9. For error messages, Table 9.12. Table 9.9 AppleTalk Configuration Information Message Description STATUS: Indicates the current AppleTalk configuration status. READY: Indicates the HP Jetdirect print server is awaiting data.
Page 169 DLC/LLC Protocol Information Information in this section of the Jetdirect configuration page is described in Table 9.10. Table 9.10 DLC/LLC Configuration Information Message Description STATUS: Indicates the current DLC/LLC protocol status. READY: Indicates the HP Jetdirect print server is awaiting data.
Page 170 Token Ring Diagnostics Information in this section of the Jetdirect configuration page (Token Ring Only) is described in Table 9.11. Table 9.11 Token Ring Diagnostic Information (1 of 2) Message Description Status: Identifies a status condition. Ready: Indicates successful access to the Token Ring network.
Page 171 Table 9.11 Token Ring Diagnostic Information (2 of 2) Message Description Request Param: The HP Jetdirect print server determines that a Ring Parameter Server (RPS) is present on the ring, but does not respond to a request initialization data frame. Remove Received: The HP Jetdirect print server has received a Remove Adapter data frame during the Token Ring insertion process, or has received a remove ring...
Page 172 Error Messages Error codes and messages that may appear in the Status sections of the Jetdirect configuration page are described in Table 9.12. + Table 9.12 Error Messages (1 of 10) Error Code and Description Message 02 LAN ERROR - During self-test, the HP Jetdirect print server detected an INTERNAL internal loopback test error.
Page 173 Table 9.12 Error Messages (2 of 10) Error Code and Description Message 0E LAN ERROR - Check the network connections. If the connections are LOSS OF CARRIER intact, run the power-on self-test: turn the printer off, then on again. If the error persists, replace the HP Jetdirect print server.
Page 174 Table 9.12 Error Messages (3 of 10) Error Code and Description Message 16 NOT CONFIGURED (Ethernet) The HP Jetdirect print server has not been configured for NetWare. Use the installation software, embedded web server, or other tools to configure the print server for NetWare networks.
Page 175 Table 9.12 Error Messages (4 of 10) Error Code and Description Message 1B PRINTER NUMBER The NetWare printer number assigned to the printer is IN USE already in use by another printer. Assign an unused printer number. This may also occur when a printer is power cycled, in which case the error goes away after the print server times out and detects the lost connection.
Page 176 Table 9.12 Error Messages (5 of 10) Error Code and Description Message 21 UNABLE TO SET A failure was detected when the HP Jetdirect print server PASSWORD tried to set the password for the print server object. (Whenever the HP Jetdirect print server is able to log in without a password, it sets the password automatically.) This indicates a networking or security problem.
Page 177 Table 9.12 Error Messages (6 of 10) Error Code and Description Message 27 UNEXPECTED The print server sent some data when the HP Jetdirect print PSERVER DATA server had not given its permission to do so. This indicates RCVD a possible print server problem, possibly a software problem.
Page 178 Table 9.12 Error Messages (7 of 10) Error Code and Description Message 34 NDS ERR: The printer object cannot be located in the NDS directory. UNRESOLVD PRNTR 35 NDS ERR: INVALID The current version of the NetWare file server is not SRVR VERS supported.
Page 179 Table 9.12 Error Messages (8 of 10) Error Code and Description Message 42 INVALID IP The IP address specified for the HP Jetdirect print server ADDRESS (through BOOTP) is an invalid IP address for specifying a single node. Check your Bootptab file for proper entries. 43 INVALID SUBNET The IP subnet mask specified for the HP Jetdirect print MASK...
Page 180 Table 9.12 Error Messages (9 of 10) Error Code and Description Message 50 TFTP LOCAL The TFTP transfer of the configuration file from the host to ERROR the HP Jetdirect print server failed with the local print server encountering some form of inactivity timeout, or excessive retransmissions situation.
Page 181 Table 9.12 Error Messages (10 of 10) Error Code and Description Message 83 DISCONNECTING The server has been shut down because of a configuration FROM SERVER change or reset request. This message automatically clears after a few seconds, unless the printer is offline, is in an error state, or is servicing another I/O port or another network protocol.

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