Page 1 Symantec pcAnywhere™ User's Guide 12164653...
Page 2 Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale, SpeedSend, LiveUpdate, Virtually Anywhere and Work Virtually Anywhere are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
Page 3 Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1...
Page 4: Technical Support
The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.
Page 5 Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ent/enterprise.html Select your region or language under Global Support, and then select the Licensing and Registration page.
Page 6 North America and Latin America: supportsolutions@symantec.com Additional Enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
Page 7 Select your country or language from the site index.
Page 9: Table Of Contents
Understanding the difference between a host and a remote .... 22 About connecting over the Internet ........... 23 Issues that affect performance ..........26 What you can do with Symantec pcAnywhere ........28 Where to find more information ............29 Chapter 2 Installing Symantec pcAnywhere Preparing for installation ...............
Page 10 Working in Advanced View ............. 52 Organizing column headings in the Symantec pcAnywhere window ................53 Customizing the Symantec pcAnywhere navigation bar ....54 Closing the main product window upon connection ...... 55 About the Connection Wizard ..........55 What you need to know before you connect ......... 56 Ways to connect to another computer remotely ......
Page 11 Contents Calling a remote computer ............87 Accepting a host invitation ............88 What you can do during a host session ..........88 Working with the host online menu ........... 89 Letting multiple remote users hold a conference ......89 Chatting online with the remote user .........
Page 12 ..............143 Chapter 6 Supporting computers and servers remotely About Symantec pcAnywhere Remote Management tools ....145 User rights requirements for remote management ......145 Ways to start a remote management session ........146 What you can do during a remote management session ..... 147 Managing tasks remotely ............
Page 13 Contents Transferring files between computers ........170 Canceling a file transfer operation ........... 171 Pausing a file transfer operation ..........171 Viewing the Command Queue during a file transfer operation ..............172 Changing file transfer settings during a session ......172 About synchronization and cloning ..........
Page 14 Restricting control of the keyboard and mouse ......210 Setting inactivity time limits for sessions ........211 Using encryption to protect data ........... 211 About the Symantec Cryptographic Module ....... 212 About symmetric encryption ..........212 About public-key encryption ........... 213 Understanding the performance trade-offs ........
Page 15 Ending a pcAnywhere CrossPlatform session ......251 Chapter 12 Connecting from a Web browser About Symantec pcAnywhere Web Remote ........253 About Web Remote setup ............. 254 Starting the Web Remote from the installation CD ...... 255 Starting the Web Remote from a hard drive, server, or removable media ................
Page 16 Chapter 13 Connecting from a mobile device About Symantec pcAnywhere Mobile ..........267 What you can do in Symantec pcAnywhere Mobile ...... 268 Getting help on your device ............ 268 Symantec pcAnywhere Mobile installation ........269 Symantec pcAnywhere Mobile system requirements ....269 If you have a previous version of Symantec pcAnywhere Mobile installed ...............
Page 17 Copying a connection item on a mobile device ......298 Organizing connection items on a mobile device ......299 Removing a connection item from a mobile device ...... 299 About closing Symantec pcAnywhere Mobile ........299 Chapter 14 Managing Symantec pcAnywhere Gateway About Symantec pcAnywhere Gateway ...........
Page 18 Contents...
Page 19: Introducing Symantec Pcanywhere
Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access to computers and servers. It lets you quickly resolve helpdesk and server support issues or stay productive while you work away from your office. You can use your desktop computer, laptop, or mobile device to work across multiple platforms, including Windows®, Linux®,...
Page 20: What's New In Symantec Pcanywhere
Transfer files between Symantec pcAnywhere lets you connect to your home or office computers computer to quickly get the files that you need. You can perform automatic end-of-day file transfers from one computer to another or exchange multimedia and other files that are too large to send by email.
Page 21: Components Of Symantec Pcanywhere
It simplifies the process of configuring and starting connections. Components of Symantec pcAnywhere Table 1-1 lists the main components of Symantec pcAnywhere. These components are included on the product CD as separate installations. Main components of pcAnywhere Table 1-1...
Page 22: How Symantec Pcanywhere Works
Administrator's Guide. How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to another computer or server and work as though you are sitting in front of it. Symantec pcAnywhere supports network connections over a local area network (LAN), wide area network (WAN), or the Internet.
Page 23: About Connecting Over The Internet
See “Ways to set up a remote computer” on page 94. About connecting over the Internet Symantec pcAnywhere lets you connect to a host computer over the Internet, provided that both the host and the remote computers have Internet access. If...
Page 24 Introducing Symantec pcAnywhere How Symantec pcAnywhere works About DSL or ADSL connections Digital subscriber lines, such as ADSL or DSL, are high-speed Internet connections offered by an Internet service provider (ISP). Your computer operates as though it is connected to a network and is assigned an IP address. DSL and ADSL connections must be configured as TCP/IP network connections.
Page 25 For more information, consult the documentation for your router. Symantec pcAnywhere Gateway lets you set up a single connection point to facilitate the process of finding and connecting to host computers that are behind a Network Address Translation (NAT) device.
Page 26: Issues That Affect Performance
Start the remote control session. See “Ways to start a remote control session” on page 113. Symantec pcAnywhere Gateway lets you set up a single connection point to facilitate the process of finding and connecting to host computers that are behind a Network Address Translation (NAT) device.
Page 27 Use toolbars instead of the menu to perform tasks. Changing performance settings Symantec pcAnywhere stores data in a cache file to avoid resending the same data over the connection, thus improving performance. Symantec pcAnywhere never uses more than 16 MB of disk space for a cache file.
Page 28: What You Can Do With Symantec Pcanywhere
What you can do with Symantec pcAnywhere What you can do with Symantec pcAnywhere Symantec pcAnywhere lets you connect to another computer to troubleshoot and resolve computer problems, support and maintain servers, transfer files, and work from a remote location.
Page 29: Where To Find More Information
See “About pcAnywhere File Transfer” on page 163. See “About the Command Queue” on page 175. Where to find more information Check the Symantec Web site at the following URL for technical support information, Knowledge Base articles, online tutorials, and the latest product information: www.symantec.com/techsupp/...
Page 30 Introducing Symantec pcAnywhere Where to find more information...
Page 31: Installing Symantec Pcanywhere
Before you install pcAnywhere, ensure that your computer meets the system requirements. Review the Readme file on the installation CD for any known issues. Note: Installation of Symantec pcAnywhere is not supported on encrypted file systems. Symantec pcAnywhere system requirements Table 2-1 lists the minimum resources that are required to install the full version of Symantec pcAnywhere.
Page 32 (32-bit and 64-bit) Windows Vista Ultimate/Business/Enterprise/Home Premium/Home Basic (32-bit and 64-bit) Table 2-2 lists the minimum resources that are required to install a Symantec pcAnywhere thin host on a Windows computer. Thin host system requirements for Windows Table 2-2 Operating Systems...
Page 33 Firefox 1.5 or Mozilla 1.6 or later Novell Linux Desktop 9.0 Table 2-4 lists the minimum resources that are required to install a Symantec pcAnywhere thin host on a Mac OS X computer. Thin host system requirements for Mac OS X...
Page 34 Installing Symantec pcAnywhere Preparing for installation Symantec pcAnywhere Web Remote system requirements Table 2-6 lists the minimum resources that are required to install Symantec pcAnywhere Web Remote. Symantec pcAnywhere Web Remote system requirements Table 2-6 Operating Systems Requirements Windows 2000 Professional/Server/...
Page 35: User Rights Requirements
Installing Symantec pcAnywhere Preparing for installation Symantec pcAnywhere CrossPlatform system requirements Table 2-7 Operating Systems Requirements Windows 2000 Professional/Server/ Operating system requirements as Advanced Server defined by Microsoft Internet Explorer 6.0 or later Windows XP Home/Professional Java Runtime Environment 1.4.2 or later...
Page 36: Installation Options
Installing Symantec pcAnywhere Preparing for installation Installation options Table 2-8 lists the installation options that are available on the Symantec pcAnywhere installation CD. Symantec pcAnywhere installation options Table 2-8 Installation Option Description Full version of Symantec Includes the host and remote components that you need for pcAnywhere remote control, file transfer, and remote management tasks.
Page 37 Gateway. Runs on Windows Vista/XP/2003 Server (32-bit and 64-bit) and Windows 2000. See “Installing Symantec pcAnywhere Gateway” on page 302. Symantec pcAnywhere Lets you access computers and servers remotely from a mobile Mobile device.
Page 38 For more information, see the Symantec pcAnywhere Administrator's Guide on the installation CD. Symantec pcAnywhere Starts Symantec pcAnywhere Web Remote in your Web Web Remote browser so that you can remotely access another computer. Includes the components that are needed to host pcAnywhere on a Web server.
Page 39 Lets administrators set up an intranet HTTP or FTP server or Administration Utility shared directory to handle all LiveUpdate operations for their network. LiveUpdate is the Symantec technology that lets you download program and definitions updates for your licensed versions of Symantec products. For more information, see the Symantec LiveUpdate Administrator's Guide on the Symantec Web site.
Page 40: If You Have A Previous Version Installed
Configuration data from these versions cannot be converted or preserved. For more information about planning a migration and upgrade strategy, see the Symantec pcAnywhere Administrator's Guide. Symantec pcAnywhere installation During the installation process, you might be required to restart the computer.
Page 41: Installing The Full Product Version
In the Ready to Install the Program panel, select the programs that you want to place on the desktop as shortcuts. The pcAnywhere program icon is placed on the desktop by default. If you do not want to create this shortcut on your desktop, uncheck the Create Symantec pcAnywhere desktop shortcut check box.
Page 42: Installing A Custom Version
This step is necessary to ensure proper functionality. Installing a custom version Symantec pcAnywhere lets you install a custom installation package that contains only the functionality that you need. Use these installation procedures as a guideline. Installation procedures might vary, depending on the type of installation.
Page 43: Post-Installation Tasks
Follow the on-screen instructions to register the product. Starting Symantec pcAnywhere Symantec pcAnywhere is installed in the Windows Program Files folder by default. During installation, pcAnywhere optionally lets you place a program icon on the Windows desktop from which you can open the program. You can also open...
Page 44: Modifying Installation Settings
On the Windows XP/2003/2000 taskbar, click Start > Programs > Symantec pcAnywhere. On the Windows Vista taskbar, click Start > All Programs > Symantec pcAnywhere. Modifying installation settings You can add, modify, or remove certain feature components after installation.
Page 45: Updating Symantec Pcanywhere
Click Finish when the installation is complete. Updating Symantec pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server. You can select the updates that you want to install. To update Symantec pcAnywhere...
Page 46: Uninstalling Symantec Pcanywhere
Post-installation tasks On the Windows XP/2003/2000 taskbar, click Start > Programs > Symantec pcAnywhere. On the Windows Vista taskbar, click Start > All Programs > Symantec pcAnywhere. In the Symantec pcAnywhere window, on the Help menu, click LiveUpdate. Follow the on-screen instructions.
Page 47: Navigating In Symantec Pcanywhere
About the Session Manager Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes: Basic View Basic View provides quick access to the most commonly performed pcAnywhere tasks. It simplifies the process of configuring and starting connections.
Page 48: Starting A Connection In Basic View
Navigating in Symantec pcAnywhere Starting a connection in Basic View When you start Symantec pcAnywhere for the first time after installation, it opens in Basic View mode. The next time that you start pcAnywhere, it opens in the view that you were using when you closed the program.
Page 49 Lets you set up your computer so that others can connect to The first time that you start a remote control, file transfer, or host connection in Basic View mode, Symantec pcAnywhere starts the Connection Wizard. The Connection Wizard simplifies the process of configuring and starting a pcAnywhere connection.
Page 50 Navigating in Symantec pcAnywhere Starting a connection in Basic View To start a connection in Basic View In the Symantec pcAnywhere window, on left navigation bar, click Go to Basic View. Under pcAnywhere Manager, click Basic View Start. In the right pane, select one of the following:...
Page 51: Viewing Or Editing Connection Settings
To view or edit connection settings in Basic View In the Symantec pcAnywhere window, on the left navigation bar, click Go to Basic View. On the left navigation bar, under Actions, select one of the following:...
Page 52: Working In Advanced View
Navigating in Symantec pcAnywhere Working in Advanced View To view or edit connection settings in Advanced View mode In the Symantec pcAnywhere window, on the left navigation bar, click Go to Advanced View. Do one of the following: To view or edit the properties for a remote control, file transfer, or remote management connection, click Remotes.
Page 53: Organizing Column Headings In The Symantec Pcanywhere Window
Organizing column headings in the Symantec pcAnywhere window You can sort the columns that appear in the right pane of the Symantec pcAnywhere window in ascending or descending order. You can also hide the column headings that you do not want to see.
Page 54: Customizing The Symantec Pcanywhere Navigation Bar
A check mark appears next to each column heading that will be displayed. Customizing the Symantec pcAnywhere navigation bar You can customize the navigation bar in the Symantec pcAnywhere window to display only the options that you commonly use. This lets you organize your workspace.
Page 55: Closing The Main Product Window Upon Connection
Home tab will not appear in the Session Manager window. Note: You may need to close and reopen Symantec pcAnywhere before your changes take affect.
Page 56: What You Need To Know Before You Connect
The options that you select in the Connection Wizard are saved in a connection item file, which you can modify. Symantec pcAnywhere adds the connection item to the Hosts or Remotes window, depending on the type of connection. Symantec pcAnywhere offers advanced configuration options, such as security settings, that are not available in the wizard.
Page 57: Ways To Connect To Another Computer Remotely
You can create a custom remote connection item, which lets you select the connection and security settings that you want to use. Symantec pcAnywhere saves these settings in a remote connection item file (.chf), which is listed in the Remotes window.
Page 58: About The Start Modes For Remote Connections
Option Description History Symantec pcAnywhere maintains a history of your most recent connections. You can use this option to reconnect to a host computer to which you have recently connected. See “Locating a recent host connection item” on page 70.
Page 59: About The Session Manager
Navigating in Symantec pcAnywhere About the Session Manager Remote management Lets you remotely administer a host computer using common administrator tools (such as the Task Manager, Command Prompt, and Registry Editor). Remote management mode lets you quickly troubleshoot and resolve problems on a host computer without the overhead of a full remote control session.
Page 60: Changing How Active Sessions Appear In The Session Manager
Details about the connection Symantec pcAnywhere lets you run multiple remote sessions at a time. By default, the Session Manager window displays your active sessions in a single window in a tabbed view. Each host computer to which you are connected is represented by a tab so that you can quickly switch between active sessions.
Page 61: Showing Or Hiding Options On The Session Manager Navigation Bar
Navigating in Symantec pcAnywhere About the Session Manager Note: You might need to close and reopen Symantec pcAnywhere before your changes take affect. You can also change the background color settings for your remote control sessions. You can change these settings while your work offline or during a session.
Page 62: Resizing The Session Manager Navigation Bar
Navigating in Symantec pcAnywhere About the Session Manager To hide individual options from the Session Manager window In the Session Manager window, on the left navigation bar, right-click the option that you want to hide. You must be connected to another computer to see the Session Manager window.
Page 63: Managing Pcanywhere Preferences
To show the Session Manager navigation bar, on the Actions menu, click Display Navigation Bar. Managing pcAnywhere preferences Symantec pcAnywhere lets you manage the default preferences for host and remote connections, file transfer, logging, and other functions to improve performance, enhance security, or manage connections. These options apply globally to all sessions unless you override them during a session.
Page 64: About Customizing Network Connections
For more information, see the Symantec pcAnywhere Administrator's Guide. About customizing network connections Symantec pcAnywhere lets you customize network settings to handle unique configuration requirements such as multiple network cards or to handle connections on both sides of a firewall. These options are intended for administrators and advanced users.
Page 65: Customizing European Isdn Connections
See “Configuring a remote modem connection” on page 102. To customize modem connections In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, do one of the following: To customize modem settings for host sessions, click Hosts.
Page 66 See “Configuring an ISDN connection on a remote” on page 105. To customize European ISDN connections In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, do one of the following: To customize European ISDN connections for host sessions, click Hosts.
Page 67: Customizing Direct Connections
See “Configuring a direct connection on a remote” on page 106. To customize direct connections In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, do one of the following: To customize settings for the host session, click Hosts.
Page 68 Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Click Details. Select the connection preferences that you want to use. Click OK.
Page 69: Allowing Others To Control Your Computer
This information is stored in a host connection item file (.bhf), which appears as an icon in the Hosts window. The host connection items are stored in the Symantec\pcAnywhere\Hosts (in Vista, C:\Program Data\Symantec\pcAnywhere\Hosts) folder in the Windows ALLUSERSPROFILE data directory.
Page 70: Adding A Host Connection Item To Favorites
The most recent connection items appear in the right pane. Ways to set up a host computer Symantec pcAnywhere lets you set up a host computer by modifying an existing connection item or by creating a new one. Symantec pcAnywhere lets you configure...
Page 71: Using The Connection Wizard To Configure A Host Connection
After the Connection Wizard finishes, you can launch the host to wait for connections. Symantec pcAnywhere stores these connection settings in a host connection file. It places the host connection item in the Hosts window. You can use the host connection item to begin a host session or to modify the connection settings.
Page 72 Click Finish. A host connection item is added to the Hosts pane. If you selected to start the host session, the Symantec pcAnywhere Waiting icon appears in the Windows system tray. To name the connection item, in the Symantec pcAnywhere window, in the Hosts pane, type the name that you want to give the host connection item, and then press Enter.
Page 73: Configuring A Host Using Advanced Properties
Lets you set security options for connections and logons. See “Protecting a host computer from unauthorized access” on page 197. See “Monitoring events in Symantec pcAnywhere” on page 227. Encryption Lets you set data encryption levels, including algorithm, key length, and public-key encryption settings.
Page 74: Knowing Which Connection Device To Use For Host Sessions
Allowing others to control your computer Ways to set up a host computer To configure a host using advanced properties In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. In the right pane, under Hosts, do one of the following: To create a new connection item, on the File menu, click New Item >...
Page 75: Configuring A Host Network Connection
Note: Symantec pcAnywhere does not support NetBIOS or SPX connections in Windows Vista. Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know the user name and password as well as the IP address or name of the host computer.
Page 76: Selecting A Network Card
To select a network card In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 77: Changing The Default Port Numbers On The Host
Changing the default port numbers on the host Symantec pcAnywhere uses ports 5631 and 5632 for connections. These ports are registered, and in most cases, you do not need to change them. Symantec pcAnywhere uses the data port for data transmissions. It uses the status port to wait for connections and to exchange status information.
Page 78: Configuring A Host Modem Connection
Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know the user name and password as well as the phone number of the host modem.
Page 79: Configuring An Isdn Connection On A Host
The configuration for an ISDN device is similar to that of a modem. Symantec pcAnywhere supports ISDN only in North America and Europe. If an ISDN device is installed and configured properly on your computer, pcAnywhere automatically detects it and adds it to the connection device list.
Page 80: Configuring A Direct Connection On A Host
For more information about finding an available port on your computer, consult your Windows documentation. Symantec pcAnywhere requires a user name and password for all host sessions. To configure a direct connection on a host In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts.
Page 81: Setting The Host Startup Options
Setting the host startup options Symantec pcAnywhere lets you configure a host connection item to start automatically when you launch Windows. To protect against unauthorized access, if you configure a host to start automatically, you should also use the Windows lock computer feature.
Page 82: If You Are Logged On As A Guest User In Windows
Allowing others to control your computer Ways to set up a host computer In the Host Properties window, on the Settings tab, under Host startup, select any of the following: Launch with Windows Automatically starts the host session when the host computer is started.
Page 83: Setting End Of Session Options
Allowing others to control your computer Ways to set up a host computer Symantec pcAnywhere automatically runs all host sessions as a Windows service. This option lets you take advantage of the inherent security and performance features of the operating system.
Page 84 Allowing others to control your computer Ways to set up a host computer In the Host Properties window, on the Settings tab, under After a normal end of session, select one of the following: Wait for anyone Keeps the host session running so that others can connect to it Cancel Host Ends the host session to prevent other connections...
Page 85: Configuring A Host Computer To Enlist In A Directory Service
This lets remote users who connect to the directory server find your computer. As the host status changes, the host computer updates its entry in the directory server so that remote computers can see the current status. For more information, see the Symantec pcAnywhere Administrator's Guide.
Page 86: Specifying A Host Name
This is the name that appears in the host list when a remote user searches for a host computer. Symantec pcAnywhere lets you specify a custom name, although this is not recommended if your computer is attached to a network.
Page 87: Ways To Start A Host Session
In the right pane, under Hosts, double-click the connection item that you want to use. The Symantec pcAnywhere Waiting icon appears in the Windows system tray, which means the host is available for connections. In Windows Vista, you might be prompted to approve this action; however, you are not prompted if you are logged in as a built-in administrator.
Page 88: Accepting A Host Invitation
Allowing others to control your computer What you can do during a host session To call a remote computer In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to use, and then click Call Remote.
Page 89: Working With The Host Online Menu
Allowing others to control your computer What you can do during a host session Chat with the remote user. See “Chatting online with the remote user” on page 91. End the session. See “Ending a host session” on page 91. Working with the host online menu When you start a session, a host icon appears on the system tray on your Windows desktop.
Page 90 Allowing others to control your computer What you can do during a host session Configuring a conference host To let multiple remote users connect to your host computer, you must specify the information needed to make the connection. You can start with an existing host connection item or create a new one.
Page 91: Chatting Online With The Remote User
In the right pane, double-click the host connection item that is configured for conferencing. The Symantec pcAnywhere Waiting icon appears in the Windows system tray, which means the host is available for connections. See “Letting multiple remote users hold a conference” on page 89.
Page 92 Allowing others to control your computer What you can do during a host session...
Page 93: Controlling Another Computer Remotely
(:\ProgramData\Symantec\pcAnywhere\Remotes). Adding a remote connection item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window. This window supports folder management to organize your connections.
Page 94: Locating A Recent Remote Connection Item
The most recent connection items appear in the right pane. Ways to set up a remote computer Symantec pcAnywhere lets you set up a remote computer by modifying an existing connection item or by creating a new one. You can configure new connection items...
Page 95: Using The Connection Wizard To Configure A Remote Connection
After the Connection Wizard finishes, you can start a remote control session. Symantec pcAnywhere stores this connection information in a remote connection file. It places the remote connection item in the Remotes window. You can use this connection item to begin a remote session or to modify the connection settings.
Page 96: Configuring A Remote Connection Using Advanced Properties
Controlling another computer remotely Ways to set up a remote computer address of the router. The host's administrator must configure the router to allow the connection. Type the phone number of the computer to which you want to connect. This option is available for phone modem connections only. You can leave this box blank if you run pcAnywhere on a network, and you want pcAnywhere to search for the host computers that are available on your subnet.
Page 97 Controlling another computer remotely Ways to set up a remote computer Overview of remote settings Table 5-1 Description Connection Info Lets you select the connection device and start mode for the session. You can also select whether you want to connect through pcAnywhere Gateway or pcAnywhere Access Server.
Page 98: Knowing Which Connection Device To Use For Remote Sessions
Network adapter card installed For most network connections, select TCP/IP. on a networked computer or Symantec pcAnywhere also supports NetBIOS and SPX server on a LAN or WAN protocols in Windows XP/2003 Server/2000. See “Configuring a remote network connection” on page 99.
Page 99: Configuring A Remote Network Connection
Note: Symantec pcAnywhere currently does not support NetBIOS and SPX protocols on Windows Vista. Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know the user name and password as well as the IP address of the host computer.
Page 100: Customizing The Data Port Range For Remote Connections
Administrators can customize network settings to handle connections on both sides of a firewall. Symantec pcAnywhere automatically chooses a port number each time that you make a remote connection. For security or performance reasons, an administrator might want to limit the number of ports that are used for outbound connections.
Page 101: Changing The Default Port Numbers On The Remote
Changing the default port numbers on the remote Symantec pcAnywhere uses ports 5631 and 5632 for connections. These ports are registered and, in most cases, you do not need to change them. Symantec pcAnywhere uses the data port for data transmissions. It uses the status port to wait for connections and to exchange status information.
Page 102: Configuring A Remote Modem Connection
Configuring a modem connection using dialing properties By default, pcAnywhere uses the dialing properties for your modem that are configured in the operating system. Symantec pcAnywhere lets you view or edit these dialing properties when you configure the connection item.
Page 103 Remote Control Remote Management File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 58. If you want to connect through pcAnywhere Gateway or pcAnywhere Access Server, check Connect through Gateway or Access Server.
Page 104 Controlling another computer remotely Ways to set up a remote computer On the Settings tab, under Phone number of host PC to control, click Use dialing properties and phone number. To view or change the dialing properties that are configured for your modem, click Dialing Properties.
Page 105 The configuration for an ISDN device is similar to that of a modem. Symantec pcAnywhere supports ISDN only in North America and Europe. If an ISDN device is installed and configured properly on your computer, pcAnywhere automatically detects it and adds it to the connection device list.
Page 106: Configuring A Direct Connection On A Remote
Select one of the following start modes: Remote Control Remote Management File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 58. Click OK. Configuring a direct connection on a remote If the host and remote computers are nearby, you can connect the two computers directly using a null cable.
Page 107: Configuring A Remote Computer To Use Directory Services
Select one of the following start modes: Remote Control Remote Management File Transfer Symantec pcAnywhere lets you switch modes during a session. See “About the start modes for remote connections” on page 58. Click OK. Configuring a remote computer to use directory services...
Page 108: Connecting Through Pcanywhere Gateway Or Pcanywhere Access Server
Symantec pcAnywhere installation CD. Symantec pcAnywhere Access Server is a stand-alone server that is purchased separately. Symantec pcAnywhere can discover the gateway computers that are running on your subnet. When you select a gateway computer, the host list updates to display the host computers that were discovered by pcAnywhere Gateway.
Page 109: Modifying Connection Speeds
High bandwidth is used for high-speed connections, such as LANs and cable modems. Symantec pcAnywhere optimizes video resolution and speed for high-bandwidth connections. Low bandwidth is used for low-speed connections, such as analog modems. Symantec pcAnywhere uses a lower video resolution for low-bandwidth connections to optimize speed.
Page 110: Adjusting Video Performance Settings
Controlling another computer remotely Ways to set up a remote computer Symantec pcAnywhere automatically applies performance settings based on the connection type. If you want to use performance settings that apply to a different connection type, you must first manually change the connection type.
Page 111: Automatically Logging On To The Host Computer
Ways to set up a remote computer To adjust video performance settings In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 112: Automatically Reconnecting If The Host Is Busy
Click OK. Automatically reconnecting if the host is busy Symantec pcAnywhere lets you configure a remote connection item to reattempt the connection automatically at specific time intervals if a connection fails. A connection might fail because the host is busy, because of a network problem, or for a variety of other reasons that might be resolved by reconnecting.
Page 113: Ways To Start A Remote Control Session
Sending a remote connection invitation to a host user See “Creating a host invitation” on page 120. Symantec pcAnywhere also lets you connect to a computer on your network that does not have a pcAnywhere host running. This provides limited remote control functionality.
Page 114: Connecting To Another Computer Using Quick Connect
Controlling another computer remotely Ways to start a remote control session connection from the host. The remote computer resembles host behavior in that it waits for a connection. However, unlike a typical host session, after the connection is established, the remote computer controls the activities on the host. Note: If you have Windows Firewall turned on in Windows Vista/XP, the firewall might block you from waiting for a host connection for the first time.
Page 115 IP address. Symantec pcAnywhere supports UDP and LDAP searches. To search for host computers using LDAP, your computing environment must be configured to support directory services using an LDAP-compliant directory server.
Page 116 Adding TCP/IP addresses and subnets to a host search Symantec pcAnywhere lets you add subnets to include in a host search so that you can search for hosts across the network. You might need to perform this...
Page 117 You must have access rights to the subnets that you want to search. To add TCP/IP addresses and subnets to a host search In the Symantec pcAnywhere window, do one of the following: In Basic View, in the right pane, click Quick Connect.
Page 118 In the pcAnywhere Options window, click OK. Searching for LDAP hosts on your network Symantec pcAnywhere searches your local subnet for TCP/IP host computers by default. If your computing environment supports directory services, pcAnywhere lets you include hosts that are connected to a directory server in the search results.
Page 119 Controlling another computer remotely Ways to start a remote control session Manually entering connection information Symantec pcAnywhere lets you manually enter connection information to quickly connect to a host computer over a modem or network connection. To manually enter connection information In the Symantec pcAnywhere window, do one of the following: In Basic View, in the right pane, click Quick Connect.
Page 120 Then, click OK. In the Quick Connect window, click Connect. Symantec pcAnywhere prompts you for caller logon credentials to connect to the pcAnywhere host. If the host computer is running Windows Vista/XP/2003 Server/2000, the operating system might prompt you for computer logon credentials.
Page 121: What You Can Do During A Remote Control Session
Controlling another computer remotely What you can do during a remote control session In the File name box, type the file name that you want to use. The file is saved with a .pcainv file extension. Click Save. If you selected to have your computer wait for the host to call, the pcAnywhere host icon appears on the Windows status bar.
Page 122 Controlling another computer remotely What you can do during a remote control session Session Manager window Figure 5-2 Table 5-3 lists the tasks that are available in the Session Manager window during a remote control session. You can also access these options on the Task menu. Explanation of remote control tasks Table 5-3 Icon...
Page 123: Taking A Snapshot
Controlling another computer remotely What you can do during a remote control session Explanation of remote control tasks (continued) Table 5-3 Icon Option Description View/Edit Online Lets the remote user change display settings Options during a remote control session. Transfer Clipboard Lets the remote user copy clipboard contents from the host clipboard to the remote clipboard or vice versa.
Page 124: Changing Display Settings During A Remote Control Session
Controlling another computer remotely What you can do during a remote control session In the File Name box, type a file name. In the Save as type box, select .jpg or .bmp. Click Save. Changing display settings during a remote control session You can change display settings or temporarily lock the keyboard and mouse on the host computer during a session.
Page 125: Changing The Background Colors
Controlling another computer remotely What you can do during a remote control session To change the performance settings and video quality settings, select one of the following options: High-bandwidth Optimizes performance for high-speed connections, such as LANs and cable modems. You can adjust the video quality settings.
Page 126: Configuring Remote Printing
To change the background colors In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 127: Transferring The Contents Of The Windows Clipboard
To configure remote printing On the host computer, in the Symantec pcAnywhere window, on the Edit menu, click Preferences. On the host computer, the printer must be installed on a pcAnywhere port, and you should uncheck the Enable bidirectional support check box.
Page 128: Chatting Online With The Host User
What you can do during a remote control session To turn off the automatic transfer of clipboard content for all sessions Before you start a session, in the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action.
Page 129: Connecting To Multiple Hosts
To connect to multiple hosts In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on the the built-in administrator account.
Page 130: Connecting To A Computer That Does Not Have A Host Running
Controlling another computer remotely Connecting to a computer that does not have a host running To end a remote control session In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. In the confirmation window, click Yes. If you have permission to restart the host computer, you can choose whether the host should accept other connections or cancel the host by restarting the computer.
Page 131 Controlling another computer remotely Connecting to a computer that does not have a host running Quick Deploy and Connect window Figure 5-3 Table 5-4 describes the requirements for deploying a thin host. Thin host deployment requirements Table 5-4 Operating system Requirements to deploy a Requirements to install a thin host...
Page 132 You must have administrator rights on the host computer. Note: You must have a host license for each computer to which you connect using Quick Deploy and Connect. The Symantec pcAnywhere license agreement does not allow concurrent licensing for this feature.
Page 133: Configuring Initial Host Properties For Quick Deploy And Connect
The wizard guides you through the configuration process. At the end of the wizard, you can deploy the host and start a connection. Symantec pcAnywhere can also preconfigure the system for deployment. Preconfiguration can be done separately for Windows, Mac, and Linux systems.
Page 134 Windows, pcAnywhere prompts you for configuration information using the Windows Thin Host Configuration Wizard. You only need to configure the host properties once. Symantec pcAnywhere reuses these settings for all subsequent Quick Deploy and Connect sessions with computers that run Windows.
Page 135 Controlling another computer remotely Connecting to a computer that does not have a host running Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods.
Page 136 Check I have a host license for each target computer to confirm that you have a host license for the host computer. You must confirm that you have a host license for the target computer to continue. If you do not have a host license, click the Symantec Store link to purchase one.
Page 137 When you select the computer to which you want to connect, you are immediately prompted for your logon credentials. These are the user logon credentials that are required by the operating system of the host computer. Symantec pcAnywhere might prompt you for root credentials depending on the login state of the...
Page 138 Controlling another computer remotely Connecting to a computer that does not have a host running After you deploy the host, pcAnywhere prompts you for caller logon credentials. You configure these credentials when you set up the initial host properties. After pcAnywhere validates your credentials, the Session Manager appears on your screen.
Page 139 Controlling another computer remotely Connecting to a computer that does not have a host running Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods.
Page 140 You must confirm that you have a host license for the target computer to continue. If you do not have a host license, click the Symantec Store link to purchase one. To save these settings as an executable file that can be used for later...
Page 141 Linux and Mac OS X and to secure user credentials for authentication during the deployment. Symantec pcAnywhere supports SSH Version 1 and Version 2. Symantec pcAnywhere first attempts to use SSH Version 2 to encrypt the deployment of the host. If the host computer does not support SSH Version 2, pcAnywhere then attempts to use SSH Version 1.
Page 142: About Reconnecting To A Host Using The Quick Deploy And Connect Feature
For Windows full hosts, as well as Mac and Linux thin hosts, in this case, the encryption levels are raised. Symantec pcAnywhere also lets you deny the connection if the host and the remote are using a lower level of encryption. Encryption can also be denied if the algorithm is different.
Page 143: How Pcanywhere Works In A Windows Recovery Environment
Controlling another computer remotely Connecting to a computer that does not have a host running See “Configuring a Windows thin host through Quick Deploy and Connect” on page 134. See “Configuring a Linux host or Mac OS X for deployment” on page 137. To edit the Quick Deploy and Connect host properties In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Quick Deploy and Connect.
Page 144 Controlling another computer remotely Connecting to a computer that does not have a host running...
Page 145: Supporting Computers And Servers Remotely
What you can do during a remote management session About Symantec pcAnywhere Remote Management tools The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so that you can quickly resolve computer problems over a remote connection. A remote management session uses less bandwidth than a full remote control session because only data needs to be transmitted between the host and remote computers.
Page 146: Ways To Start A Remote Management Session
Ways to start a remote management session Remote management connections are supported over network and modem connections. You must be in a session to access most tools. Symantec pcAnywhere lets you start a remote management session in the following ways: Starting a remote connection item...
Page 147: What You Can Do During A Remote Management Session
Supporting computers and servers remotely What you can do during a remote management session What you can do during a remote management session Table 6-1 lists the tasks that you can perform during a remote management session. Remote Management tasks Table 6-1 Task Description...
Page 148: Managing Tasks Remotely
Supporting computers and servers remotely What you can do during a remote management session Remote Management tasks (continued) Table 6-1 Task Description Change Computer State Lets you remotely lock, restart, or shut down a host computer or log off the user who is logged on to the host computer.
Page 149: Running Dos Commands
Supporting computers and servers remotely What you can do during a remote management session To view or change program status In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. Under Remote Management, click Task Manager. To change program status, in the right pane, on the Applications tab, select one of the following: New Task...
Page 150 The Command Prompt may become unresponsive if you type an unsupported command that is not included in this list. Symantec pcAnywhere lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands.
Page 151: Viewing Services
Click OK. To edit the exclusion list out of session In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 152 Supporting computers and servers remotely What you can do during a remote management session To start or stop a service In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. Under Remote Management, click Services. In the right pane, right-click the service that you want to change, and then select one of the following: Start Service...
Page 153: Viewing And Editing System Files
(MAPI). An example of a MAPI-enabled email program is Microsoft Outlook. Non-MAPI-enabled email programs might not support this feature. Symantec pcAnywhere stores the system file in memory on the local computer as you work in the Edit System Files window. When you end the remote management session, pcAnywhere prompts you to save the file.
Page 154: Viewing And Editing The System Registry
What you can do during a remote management session Click Open. The contents of the file appear in the top portion of the window. Symantec pcAnywhere copies the contents of the system file onto the remote computer, where it is stored in memory. If the system file is large, this might take some time.
Page 155: Viewing The Event Log
Event Log except that the tasks are performed remotely on the host computer. Symantec pcAnywhere lets you view the event log and save the event log files locally in a comma-separated values (CSV) format file. You can also forward the file to others by email if the email program that is installed on your computer supports MAPI.
Page 156: Viewing And Uninstalling Programs
Uninstall. Restarting or shutting down a host computer during a remote management session Symantec pcAnywhere lets you remotely restart or shut down a host computer during a remote management session. The remote management session ends after you send the command.
Page 157: Locking A Computer Or Logging Off A User During A Remote Management Session
Locking a computer or logging off a user during a remote management session Symantec pcAnywhere lets you remotely lock a host computer or log off the user who is logged on to the host computer during a remote management session. The remote management session ends after you send the command.
Page 158: Sending System State Commands To One Or More Computers
Click Send. Sending system state commands to one or more computers Symantec pcAnywhere lets you send a shut down, restart, log off user, or lock computer command to one or more computers without starting a full remote session. When you select one of these commands, pcAnywhere prompts you for caller logon credentials and configuration information to connect to the host computers.
Page 159 Configuring host logon credentials for remote management Symantec pcAnywhere requires a user name and password for all host sessions. To send a remote management command to one or more computers from pcAnywhere Manager, you must specify the pcAnywhere caller credentials that are needed to log on to the host computer.
Page 160 Supporting computers and servers remotely What you can do during a remote management session Click OK. In the Host Login dialog box, type your computer logon credentials. The operating system limits the tasks that you can perform based on your user privileges.
Page 161: Ending A Remote Management Session
Click OK. Ending a remote management session Ending a session returns you to the main Symantec pcAnywhere window. The end of session options that are configured for the host connection item determine whether the host waits for another connection or is canceled. The caller rights...
Page 162 Supporting computers and servers remotely What you can do during a remote management session that are configured for the host connection item determine whether the remote user is allowed to cancel the host. To end a remote management session In the Session Manager window, on the left navigation bar, under Session Manager, click End Session.
Page 163: Transferring Files And Folders
Chapter Transferring files and folders This chapter includes the following topics: About pcAnywhere File Transfer About file transfer preferences Ways to start a file transfer session About synchronization and cloning About pcAnywhere File Transfer The pcAnywhere File Transfer window lets you quickly navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content.
Page 164: Going To A Recently Visited File Location
Going to a recently visited file location Symantec pcAnywhere saves the most recent path names in a Go list for quick access. This list is dynamic. The most recently typed path name is listed at the top, and older path names are replaced by newer ones.
Page 165: Tagging All Files In A Folder
Transferring files and folders About pcAnywhere File Transfer Tagging all files in a folder Use this feature to quickly select all of the files in a folder so that you can transfer them. To tag all files in a folder In the File Transfer window, open the folder that contains the files that you want.
Page 166: Tagging Files By Date Modified
Transferring files and folders About pcAnywhere File Transfer Type or select the wildcard pattern that you want to use. If you are typing a string of wildcard characters, use a comma to separate the entries. For example: *.doc *.doc, *.xls, *.exe *.htm, *.html Click OK.
Page 167: Comparing Folders
Comparing folders The Compare Folders feature lets you quickly determine how closely the contents of two folders match. Symantec pcAnywhere compares the contents of the folders on the host and remote computers and highlights any differences. Symantec pcAnywhere performs comparisons at the folder level. To compare the contents...
Page 168: About File Transfer Preferences
See “Changing file transfer settings during a session” on page 172. Selecting a start-up location Symantec pcAnywhere lets you specify the default directory or folder from which the File Transfer window opens on the remote computer after a session is started.
Page 169: Selecting An Overwrite Option
About file transfer preferences To select a start-up location In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 170: Ways To Start A File Transfer Session
Click OK. Ways to start a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways: Starting a remote connection item that is configured to start in File Transfer mode Using Quick Connect...
Page 171: Canceling A File Transfer Operation
Transferring files and folders Ways to start a file transfer session that is included in the operation. Symantec pcAnywhere adds the file or folder name, the source and destination path, and the operation and its status to the Command Queue. You can save the contents of the Command Queue to a command queue file so that you can automate future tasks.
Page 172: Viewing The Command Queue During A File Transfer Operation
Transferring files and folders Ways to start a file transfer session See “Viewing the Command Queue during a file transfer operation” on page 172. To pause a file transfer operation In the File Transfer window, click Pause. To release the pause, click Pause again. Viewing the Command Queue during a file transfer operation While a file transfer is in progress, you can select additional files for transfer and perform other tasks.
Page 173: About Synchronization And Cloning
About synchronization and cloning To change file transfer settings during a session In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 174: Synchronizing Folders By File Type
Transferring files and folders About synchronization and cloning Synchronizing folders by file type You can limit the synchronization between folders to certain file types. For example, you can synchronize only the *.doc files in the folder to ensure that the host and remote computers each have copies of the most recent files.
Page 175: Automating File Transfer And Management Tasks
File Transfer window are automatically added to the Command Queue and run in the background. Symantec pcAnywhere lets you save these commands in a queue file (.cqf) to use later, or you can create your own command queue file. The following are examples of how you can use a command queue file: Distribute and install software updates on one or more computers.
Page 176: Using Command Queue Files To Automate Tasks
Automating file transfer and management tasks Using command queue files to automate tasks You can add your command queue files to the Windows Task Scheduler to run them automatically. See “Scheduling a command queue file to run automatically” on page 194. Figure 8-1 shows the Command Queue window during a session.
Page 177: Using Environment Variables
Automating file transfer and management tasks Using command queue files to automate tasks Add a command to run the executable file, including the full path and any parameters. See “Sending a command line” on page 181. Add the list of host computers on which you want to install the software. See “Adding remote connection items to a command queue file”...
Page 178 Automating file transfer and management tasks Using command queue files to automate tasks To copy or move a file In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 179 Automating file transfer and management tasks Using command queue files to automate tasks To delete a file In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 180 You must provide the full path to files and folders on the host computer. You can browse directories on the remote computer. To create a folder on the host or remote computer In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 181 You must provide the full path to files and folders on the host computer. You can browse directories on the remote computer. To synchronize folders on the host and remote computers In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 182: Arranging Items In The Queue File
Click OK. Arranging items in the queue file Symantec pcAnywhere runs the commands that are contained in the queue file sequentially, starting with the first item in the list. New commands that you add to the queue file are added to the bottom of the list. You can edit a queue file to rearrange the order of the commands.
Page 183: Adding Remote Connection Items To A Command Queue File
To add remote connection items to a command queue file In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. In the Command Queues window, do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 184: Selecting File Handling Options For Command Queues
The Command Queue window displays the status as failed. Symantec pcAnywhere is configured with optimum settings for file transfer, but if you notice a difference in speed or performance, you should check the settings.
Page 185: Selecting End Of Session Options For Command Queues
The options that you specify here will be carried out on each computer that is included in the remotes list. Keeping the connection open Symantec pcAnywhere lets you keep the connection open after running a command queue file so that you can perform other tasks.
Page 186 Generating a command queue report automatically You can have pcAnywhere automatically generate a report that provides the results of the tasks in the command queue file. Symantec pcAnywhere generates the report when the session ends. The report contains the commands that were executed during the session and their status.
Page 187 Click OK. Locking a computer or logging off a user Symantec pcAnywhere lets you automatically lock a host computer or log off the user who is logged on to the host computer after the queue file runs. To use these features, the host and remote computers must have the remote management components installed.
Page 188 Automating file transfer and management tasks Using command queue files to automate tasks To lock a computer or log off a user In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 189 Using command queue files to automate tasks Restarting or shutting down a host computer Symantec pcAnywhere lets you automatically restart or shut down a host computer after the queue file runs. To use these features, the host and remote computers must have the remote management components installed.
Page 190: Creating A Command Queue File During A Session
Automating file transfer and management tasks Creating a command queue file during a session Select any of the following: Prompt user Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt.
Page 191: Removing A Command From The Command List
Command Down. Saving a command queue file Symantec pcAnywhere lets you save the Command Queue in a queue file that can be used later. You can also use the queue files with the Windows Task Scheduler to automate tasks. Symantec pcAnywhere saves the queue file (.cqf) in the default pcAnywhere data directory.
Page 192: Generating A Command Queue Report On-Demand
Automating file transfer and management tasks Running a command queue file To save a command queue file In the Session Manager window, on the left navigation bar, click Command Queue. Under Command Queue, click Save Queue As. In the Save As dialog box, type a file name. Click Save.
Page 193: Running A Command Queue File During A Session
Running a command queue file Running a command queue file during a session Symantec pcAnywhere lets you open a command queue file while in session and run it. If the Command Queue is already running, you must pause it first. If you have made changes in the Command Queue that have not been saved, pcAnywhere prompts you to save the changes first.
Page 194: Scheduling A Command Queue File To Run Automatically
Running a command queue file To run a command queue file from the Command Queues window In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. In the right pane, under Command Queues, double-click the command queue file that you want to run.
Page 195 In the Scheduled Task Wizard window, click Next. Browse to the folder that contains your command queue files (.cqf), and then select the one that you want to schedule. Symantec pcAnywhere stores the command queue files in the pcAnywhere data directory by default. Click Next.
Page 196 Automating file transfer and management tasks Running a command queue file Verify your settings. Click Finish. This adds the command queue file to the list of scheduled tasks in the Scheduled Task folder.
Page 197: Securing Your Computer And Sessions
When you set up a host computer so that others can connect to it, one of your primary concerns should be to protect the host from unauthorized access. Symantec pcAnywhere requires that you set up logon credentials for users who connect to your computer and that you select an authentication method to verify their identities.
Page 198: About Authentication In Pcanywhere
Symantec pcAnywhere provides administrators with a number of global security options that help block unauthorized users at the point of entry. These options include serialization, centralized authentication, and strong encryption. For more information on managing security in pcAnywhere, see the Symantec pcAnywhere Administrator's Guide. About authentication in pcAnywhere...
Page 199 If you are not sure which type to use, contact your administrator. Configuring a caller to use pcAnywhere Authentication Symantec pcAnywhere Authentication can be used on any operating system. This method of authentication verifies whether a remote user has permission to connect to the host by checking the list of users and passwords that are maintained by pcAnywhere on the host computer.
Page 200 Novell Directory Services (NDS) For NDS authentication, the Novell client that contains NDS must be installed on the host computer. Symantec pcAnywhere currently does not support the Novell Client on Windows Vista. For more information, see the Symantec pcAnywhere Administrator's Guide...
Page 201 Symantec pcAnywhere Administrator's Guide. To configure a caller to use Windows-based authentication In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 202 11.0 or later. To configure a caller to use RSA SecurID In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 203: Configuring Logon Security
To configure logon security In the Symantec pcAnywhere window, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 204: Securing The Host Computer Upon Connection
Securing your computer and sessions Protecting a host computer from unauthorized access Securing the host computer upon connection Symantec pcAnywhere lets you secure the host computer after you have made a remote connection. To secure the host computer upon connection In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts.
Page 205: Calling Back Remote Users
Protecting a host computer from unauthorized access To hide the host name from network search results In the Symantec pcAnywhere window, in Advanced View, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action.
Page 206: About Access Rights
You can change these settings for an individual user or group of users. Symantec pcAnywhere also lets you further limit users who connect to your computer from performing certain functions (for example, restarting your computer).
Page 207: Configuring Caller Rights
To configure caller rights In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 208: Blocking Connections By Days Or Times
See “Blocking connections by days or times” on page 208. To set time limits for callers In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 209: About Session Security
Securing your computer and sessions About session security To block connections by days or times In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 210: Restricting Control Of The Keyboard And Mouse
To restrict control of the keyboard and mouse for a caller In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 211: Setting Inactivity Time Limits For Sessions
This option sets a time limit for all sessions. Symantec pcAnywhere also lets you configure time limits for individual callers. When you set a time limit for a session, you should ensure that you allow remote users sufficient time to perform their tasks.
Page 212: About The Symantec Cryptographic Module
About the Symantec Cryptographic Module The Symantec Cryptographic Module that is included in Symantec pcAnywhere contains algorithms that provide AES encryption at varying key lengths. The Symantec Cryptographic Module has received Federal Information Processing Standards (FIPS) 140-2 certification.
Page 213: About Public-Key Encryption
Securing your computer and sessions Using encryption to protect data You can select the symmetric encryption algorithm that best suits your security and performance needs. Each algorithm uses a string of bits known as a key to perform the calculations. You can strengthen the level of encryption by selecting a key length.
Page 214: How Pcanywhere Works With Encryption
If either the host computer or the remote computer is running pcAnywhere 11.0.x or earlier and the encryption levels or algorithms do not match, Symantec pcAnywhere attempts to lower the encryption level on the computer that is using the higher level to match the encryption level on the computer that is using the lower level.
Page 215: Configuring Pcanywhere To Use Symmetric Encryption
Microsoft CryptoAPI. To configure pcAnywhere to use symmetric encryption In the Symantec pcAnywhere window, in Advanced View, do one of the following: To configure a host computer to use encryption, on the left navigation bar, click Hosts.
Page 216: Denying Connections From Computers That Use Lower Encryption
Click OK. Denying connections from computers that use lower encryption Symantec pcAnywhere lets you configure the host computer to deny connections from a remote computer that is using an older version of pcAnywhere and that is using a lower encryption level. You can also configure the remote computer to cancel a connection to a host computer that is using an older version of pcAnywhere and that is using a lower encryption level.
Page 217: Configuring Pcanywhere To Use Public-Key Encryption
Securing your computer and sessions Using encryption to protect data This option is not applicable for pcAnywhere encoding. Click OK. Configuring pcAnywhere to use public-key encryption In public-key encryption, pcAnywhere uses a digital certificate to verify the identity of the person who is attempting to connect and send data. It then uses symmetric encryption algorithms to secure the session.
Page 218 To locate the public key for a session, pcAnywhere searches the certificate store for the certificate that belongs to the remote user. Symantec pcAnywhere can use any of the following file formats as a certificate store: Microsoft-compatible certificate store...
Page 219 Securing your computer and sessions Using encryption to protect data To set up a certificate store In the Symantec pcAnywhere window, in Advanced View, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Encryption tab, type the path and name of the certificate files for any user who will connect to your computer.
Page 220 To manually configure a connection item to use public-key encryption In the Symantec pcAnywhere window, in Advanced View, do one of the following: To configure a host computer to use public-key encryption, on the left navigation bar, click Hosts.
Page 221: Protecting Configuration Settings
To configure a connection item to use public-key encryption using the Public Key Encryption Wizard In the Symantec pcAnywhere window, in Advanced View, do one of the following: To configure a host computer to use public-key encryption, on the left navigation bar, click Hosts.
Page 222 To protect a connection item In the Symantec pcAnywhere window, in Advanced view, on the left navigation bar, do one of the following: To protect host connection items, click Hosts.
Page 223: Ways To Assess Host Security
Securing your computer and sessions Ways to assess host security In the Host Properties window, on the Callers tab, double-click the caller item that you want to protect. In the Caller Properties window, on the Protect Item tab, type a password. Retype the password for confirmation.
Page 224: Running The Host Assessment Tool
See “Specifying the location of the host connection items” on page 225. To run the Host Assessment Tool In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Host Assessment Tool.
Page 225: Specifying The Location Of The Host Connection Items
To specify the location of the host connection items In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Host Assessment Tool.
Page 226: Getting More Information About Scan Results
To learn more about security features In the Symantec pcAnywhere window, in Advanced View, on the left navigator bar, click pcAnywhere Tools. In the right pane, under Application, double-click Host Assessment Tool.
Page 227: Monitoring And Recording Sessions
For more information, see the Symantec pcAnywhere Administrator's Guide. Sending logging events to an SNMP trap Symantec pcAnywhere supports the centralized logging of events to a Simple Network Management Protocol (SNMP) console. SNMP is an industry standard...
Page 228 It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. Symantec pcAnywhere uses SNMP to send events in the form of SNMPv1 traps to a compatible console, which records the events that pcAnywhere generates.
Page 229: Generating A Pcanywhere Log File
You can use pcAnywhere log generation if your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events. Symantec pcAnywhere lets you send logged events to the local computer or to a secure, central server. For local logging, host-initiated events are logged on the host computer.
Page 230: Logging Events In The Windows Event Viewer
Event Viewer. To log events in the Windows Event Viewer In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 231: About Logging Information To A Central Server
Monitoring events in Symantec pcAnywhere About logging information to a central server Symantec pcAnywhere lets you send information about pcAnywhere events to a central server so that others can access it. Sending log files to a secure, central server protects the security of the log files and frees the resources on the local computer from storing large log files.
Page 232: Managing Log Files
To log events in the Event Viewer on another computer In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 233: Creating An Activity Log Report
You can save data-only reports in comma-delimited format or fixed-field format. To create an activity log report In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Activity Log Processing.
Page 234: About Recording And Replaying Sessions
Monitoring and recording sessions About recording and replaying sessions To archive or delete log file data In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Activity Log Processing. In the Activity Log Processing window, click Archive/Delete.
Page 235: Automatically Recording A Remote Session
To automatically record a remote session In the Symantec pcAnywhere window, on the left navigation bar, click Remotes. In the right pane, right-click the connection item that you want to modify, and then click Properties.
Page 236: Replaying A Recorded Session
See “Replaying a recorded session” on page 236. To automatically record a host session In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In Windows Vista, the operating system might prompt you to approve this action. You do not receive this prompt if you are logged on to the built-in administrator account.
Page 237 Goes to the beginning of the next session. This button is only available if the file contains more than one recorded session. Stop Ends the replay and returns you to the main Symantec pcAnywhere window. Pause Pauses and resumes the replay. You must pause the replay to take a snapshot or save that part of the session in a separate file.
Page 238: Saving Information From A Recorded Session
Monitoring and recording sessions About recording and replaying sessions To replay a recorded session In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Playback Sessions/Screens. In the Select Playback File window, select the record file (*.rcd) that you want to view.
Page 239: Connecting Across Multiple Platforms
You can also transfer files between host computers. Installing Symantec pcAnywhere CrossPlatform You can install Symantec pcAnywhere CrossPlatform on Windows, Linux, and Mac OS X operating systems. The installation includes file transfer and remote capabilities. If you are installing the product on Linux or Mac OS X, the installation...
Page 240: Installing Pcanywhere Crossplatform On Windows
The installation for Windows includes file transfer and remote capabilities only. Before you install pcAnywhere CrossPlatform, you should ensure that your computer meets the minimum system requirements. See “Symantec pcAnywhere CrossPlatform system requirements” on page 34. To install CrossPlatform for Windows Insert the Symantec pcAnywhere CD into the CD-ROM drive.
Page 241: Installing Pcanywhere Crossplatform On Mac Os X
You must have root privileges on the computer on which you want to install pcAnywhere CrossPlatform. You install the product through a terminal console. Note: To install Symantec pcAnywhere CrossPlatform on a Linux computer, you must have Java in your user path. For more information, see the documentation for your operating system.
Page 242: Starting Pcanywhere Crossplatform
To start pcAnywhere CrossPlatform in Windows Do one of the following: On the Windows Vista taskbar, click Start > All Programs > Symantec > Symantec pcAnywhere CrossPlatform > pcAnywhere CrossPlatform On the Windows XP/2003 Server/2000 desktop, double-click pcAnywhere CrossPlatform.
Page 243: Connecting To A Host Computer Through Pcanywhere Crossplatform
Connecting to a host computer through pcAnywhere CrossPlatform Symantec pcAnywhere CrossPlatform searches your local subnet for TCP/IP host computers that are waiting for a connection. You can also connect to a pcAnywhere host by manually entering the IP address or name of the host computer.
Page 244: Securing Connections Through Pcanywhere Crossplatform
Encrypting your sessions through pcAnywhere CrossPlatform Encryption is a method of encoding or scrambling data to prevent unauthorized users from reading or tampering with the data. Symantec pcAnywhere CrossPlatform uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit.
Page 245: Connecting To A Serialized Host Through Pcanywhere Crossplatform
In the Advanced Options window, in the Serial ID box, type the serial ID that is required to connect to the host computer. Click OK. Navigating in a pcAnywhere CrossPlatform session Symantec pcAnywhere CrossPlatform lets you run multiple sessions at the same time. You can view sessions in one of the following modes:...
Page 246 Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Tabbed Lets you view one session at a time. Each active session is listed across the top of the active window as tabs. Tiled Lets you view and work across multiple active sessions at the same time.
Page 247 Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session pcAnywhere CrossPlatform tasks Table 11-1 Icon Option Description File Transfer Lets you transfer files between computers. You can transfer files between a pcAnywhere host and a remote computer or between two pcAnywhere hosts. See “Transferring files during a pcAnywhere CrossPlatform session”...
Page 248: Transferring Files During A Pcanywhere Crossplatform Session
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session pcAnywhere CrossPlatform tasks (continued) Table 11-1 Icon Option Description End Session Ends a pcAnywhere CrossPlatform session. See “Ending a pcAnywhere CrossPlatform session” on page 251. Transferring files during a pcAnywhere CrossPlatform session You can transfer files between a remote computer and a host computer.
Page 249: Increasing Video Performance During A Pcanywhere Crossplatform Session
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session To transfer clipboard contents in a pcAnywhere CrossPlatform session In the pcAnywhere CrossPlatform Session Manager window, on the View menu, click Clipboard. In the Transfer Clipboard window, select one of the following: Transfer the host's clipboard to your clipboard Transfer your clipboard to the host's clipboard Click OK.
Page 250: Saving And Opening Pcanywhere Crossplatform Connection Files
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session To activate ezScroll from the toolbar In the pcAnywhere CrossPlatform Session Manager window, click the ezScroll icon. Press and hold the left mouse button to scroll through the screen. To change the ezScroll shortcut key In the pcAnywhere CrossPlatform Session Manager window, on the View menu, click Preferences.
Page 251: Ending A Pcanywhere Crossplatform Session
Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session Click Open. In the Enter a password dialog box, under Enter a password, type your password, and then click OK. You are prompted for a password only if the file is password-protected. If the hosts are available, pcAnywhere CrossPlatform starts the remote session.
Page 252 Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session...
Page 253: Connecting From A Web Browser
What you can do during a Web Remote session About Symantec pcAnywhere Web Remote Symantec pcAnywhere Web Remote lets you remotely connect to a waiting host through a Web browser. It is a thin client that provides remote control functionality only.
Page 254: About Web Remote Setup
Figure 12-1 About Web Remote setup Symantec pcAnywhere Web Remote is a Java-based applet that runs in your Web browser. It does not contain binary files or executable code, so you do not need to install the program. When you start pcAnywhere Web Remote, the applet is downloaded and embedded in your browser.
Page 255: Starting The Web Remote From The Installation Cd
This lets you start the Web Remote without using the pcAnywhere installation CD. You must first copy the Web Remote files to the location in which you want to store them. The files are located on the Symantec pcAnywhere installation CD in the following folder: \Symantec pcAnywhere Web Remote\ If you plan to use the Web Remote often, you can create a desktop shortcut to the index.html file or you can add the file to the Favorites menu.
Page 256: Ways To Secure Your Web Remote Session
Click Symantec pcAnywhere Web Remote to select the entire contents of the folder. Copy the Symantec pcAnywhere Web Remote folder to the location on the hard drive, server, or removable media device in which you want to store the Web Remote files.
Page 257: How The Web Remote Secures The Logon Process
See “About authentication in pcAnywhere” on page 198. When you connect to a host computer that is running Symantec pcAnywhere 11.5 or later, the Web Remote automatically encrypts the transmittal of the logon credentials by using symmetric encryption.
Page 258 Connecting from a Web browser Ways to secure your Web Remote session The Web Remote uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit. The Web Remote provides the following types of encryption: pcAnywhere encoding See “About pcAnywhere encoding on Web Remote”...
Page 259: Configuring Session Encryption
The type of symmetric encryption that Java uses is not compatible with earlier versions of Symantec pcAnywhere hosts. Therefore, the Web Remote does not support connections to host computers that are running pcAnywhere 11.0.x or earlier when both the Web Remote and host computers are configured for symmetric encryption.
Page 260: Using A Serial Id To Secure A Connection On Web Remote
ID as the host. Editing port settings in Web Remote Symantec pcAnywhere Web Remote is configured to use ports 5631 (data port) and 5632 (status port). You must edit the port settings if you are connecting to a host computer that is using different port settings.
Page 261: Ways To Connect To A Host Through Web Remote
In the Advanced Options window, under Encryption, configure your encryption settings. Click OK. In the Symantec pcAnywhere Web Remote window, click Configure TCP/IP. In the Configure TCP/IP dialog box, in the Enter subnet to search box, type the subnet address that you want to search.
Page 262: Connecting To A Host By Manually Entering Connection Information
In the Advanced Options window, under Encryption, configure your encryption settings. Click OK. In the Symantec pcAnywhere Web Remote window, under Manual entry, type the computer name or IP address of the host computer to which you want to connect.
Page 263 Connecting from a Web browser What you can do during a Web Remote session Web Remote session Figure 12-2 Table 12-1 lists the tasks that are available on the toolbar of the Web Remote session window during a Web Remote session. You can also access these options on the menu bar.
Page 264: Transferring Clipboard Contents On Web Remote
Connecting from a Web browser What you can do during a Web Remote session Web Remote tasks (continued) Table 12-1 Icon Option Description Preferences Lets you change performance and navigation settings during a remote control session. See “Increasing video performance during a Web Remote session”...
Page 265: Increasing Video Performance During A Web Remote Session
Connecting from a Web browser What you can do during a Web Remote session Increasing video performance during a Web Remote session You can make changes to your video settings during a remote session to improve performance. To increase video performance during a Web Remote session In the pcAnywhere Web Remote session window, on the menu bar, click View >...
Page 266: Ending A Web Remote Session
Connecting from a Web browser What you can do during a Web Remote session Ending a Web Remote session You can end a remote control session using several methods. If you have the appropriate rights, you can cancel the host after you end the session. However, if you cancel the host, noone can connect to the host until the host session is restarted.
Page 267: Connecting From A Mobile Device
About closing Symantec pcAnywhere Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure, remote access to computers and servers from a mobile device. It lets you use your device to quickly troubleshoot and resolve helpdesk issues, support and maintain servers, or work remotely.
Page 268: What You Can Do In Symantec Pcanywhere Mobile
See “Modifying navigation preferences during a mobile session” on page 288. Getting help on your device Symantec pcAnywhere Mobile includes an online Help system. You can select a topic from a topics list or get tips about the current screen. To get help on your device Do one of the following: On the Today screen, tap Start >...
Page 269: Symantec Pcanywhere Mobile Installation
To install pcAnywhere Mobile, you need a desktop computer or a laptop computer and a mobile device. You use the computer to install pcAnywhere Mobile on the device. Symantec pcAnywhere Mobile runs on the device. You must have Microsoft Active Sync (or the Windows Mobile Device Center on Vista) installed on your computer before you install pcAnywhere Mobile.
Page 270: If You Have A Previous Version Of Symantec Pcanywhere Mobile Installed
If your device is not connected to your computer, the program installs on the device the next time that you synchronize with your computer. To install Symantec pcAnywhere Mobile when your device is connected to your computer On the computer, start Microsoft ActiveSync.
Page 271 See “Running the setup program manually” on page 42. In the list of installation options, click Install Symantec pcAnywhere Mobile. In the Welcome panel, click Next. Accept the terms of the license agreement, and then click Next.
Page 272 In the Completed panel of the installation wizard, click Finish. When the installation is complete, you can use Symantec pcAnywhere Mobile on your device. To install Symantec pcAnywhere Mobile when your device is not connected to your computer On the computer, do one of the following: On Vista, start Windows Mobile Device Center.
Page 273: Uninstalling Symantec Pcanywhere Mobile
In the Ready to Install the Program panel, click Install to begin the installation process. In the Pending Application Install dialog box, click OK. Symantec pcAnywhere Mobile is installed on your device the next time that you synchronize your device with your computer. In the Completed panel of the wizard, click Finish.
Page 274 Center window, on the Tools menu, click Add/Remove Programs. In the Add/Remove Programs window, uncheck Symantec pcAnywhere Mobile, and then click OK. To uninstall Symantec pcAnywhere Mobile from your device and from the ActiveSync or Windows Mobile Device Center directory Connect your device to your computer.
Page 275: Starting Symantec Pcanywhere Mobile
On the Remove Program screen, tap Yes to confirm the action. Starting Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile is installed in the Programs folder on your device so that you can access the program from the Programs screen. When you start pcAnywhere Mobile, the program is added to your task list on the Start menu.
Page 276: Ways To Connect Another Computer From A Mobile Device
Ways to connect another computer from a mobile device Ways to connect another computer from a mobile device Symantec pcAnywhere Mobile lets you connect to a host computer in the following ways: Quick Connect You can use Quick Connect for one-time or infrequent connections to a host computer.
Page 277 Connecting from a mobile device Ways to connect another computer from a mobile device On the Properties screen, on the Host tab, do one of the following: To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts.
Page 278: Including Logon Information In Your Mobile Connections
To connect to the host computer, on any properties tab, tap Connect. Including logon information in your mobile connections Symantec pcAnywhere requires a user name and password for all host sessions. To connect to a pcAnywhere host computer, you must know the information that is needed to log on.
Page 279: Connecting Through A Pcanywhere Gateway Or Access Server
Network Address Translation (NAT) device. It is included on the Symantec pcAnywhere installation CD. The pcAnywhere Access Server is a stand-alone server that is purchased separately.
Page 280: Encrypting Your Mobile Sessions
Connecting from a mobile device Ways to connect another computer from a mobile device In the IP Address box, enter the IP address of the Symantec pcAnywhere Gateway or Access Server through which you want to connect. In the Password box, enter the pcAnywhere password that is needed to connect, if necessary.
Page 281 On the Security tab, in the Encryption level list, select one of the following: None The session is not encrypted. However, Symantec pcAnywhere Mobile automatically uses symmetric encryption to secure the logon information as it is being transmitted to the host computer regardless of the encryption type that you select.
Page 282: Using A Serial Id To Secure Mobile Connections
To save your changes, on the title bar, tap OK. Specifying the host ports for mobile connections Symantec pcAnywhere uses ports 5631 and 5632 for connections. These ports are registered, and in most cases, you do not need to change them. If you are...
Page 283: Adding Subnet Addresses To A Host Search On Your Mobile Device
To save your changes, on the title bar, tap OK. Adding subnet addresses to a host search on your mobile device Symantec pcAnywhere Mobile can search for the host computers that are running on your local subnet (part of the network to which your device is attached). You can expand this search to include multiple subnets.
Page 284: Starting A Mobile Session From A Custom Connection Item
See “Adding subnet addresses to a host search on your mobile device” on page 283. Symantec pcAnywhere Mobile saves your settings so that you can use them for subsequent connections. If you want to connect to a different host computer the next time that you use Quick Connect, you might need to modify the connection settings.
Page 285 This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection. This option is supported only on Windows Vista/XP/2003 Server/2000 computers that are running pcAnywhere 11.5 or later. See “Starting a remote management session in Symantec pcAnywhere Mobile” on page 290.
Page 286: Navigating In The Symantec Pcanywhere Mobile Session Screen
Navigating in the Symantec pcAnywhere Mobile session screen Symantec pcAnywhere Mobile opens in a remote control session unless you selected to start the session in remote management mode. If you start a session in remote management mode, pcAnywhere Mobile opens in the Task Manager window.
Page 287 To navigate in the Symantec pcAnywhere Mobile session screen by using ezScroll If the view is in full-screen mode, on the command bar, tap Screen scaling to switch to the magnified view.
Page 288: Modifying Navigation Preferences During A Mobile Session
Tap, hold, and drag the screen in the direction that you want to move. Tap ezScroll again to cancel ezScroll. To navigate in the Symantec pcAnywhere Mobile session screen by using ezZoom On the command bar, tap ezZoom. Tap and drag the rectangular frame to the portion of the host screen that you want to view.
Page 289: Improving Performance During A Mobile Session
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen To modify navigation preferences during a mobile session On the command bar, tap Tools > Options. On Options screen, on the Navigation tab, select any of the following:...
Page 290: Performing Remote Control Tasks From A Mobile Device
You must have administrator rights on the host computer to perform some remote management tasks. The host user must be logged on to the computer with a user name and password. Symantec pcAnywhere Mobile does not support remote management connections to host computers that use blank passwords.
Page 291: What You Can Do During A Remote Management Session
To start a remote management session in Symantec pcAnywhere Mobile On the main Symantec pcAnywhere Mobile screen, in the connection items list, select the connection item that you want to use to connect to the host computer.
Page 292: Stopping And Starting Processes From A Mobile Device
Connecting from a mobile device What you can do during a remote management session To view or change program status from a mobile device Connect to a host computer. On the main session screen, on the command bar, tap Actions > Remote Management >...
Page 293 Connecting from a mobile device What you can do during a remote management session To stop a process from a mobile device Connect to a host computer. On the main session screen, on the command bar, tap Actions > Remote Management >...
Page 294: Locking Your Computer Or Logging Off A User From A Mobile Device
Connecting from a mobile device What you can do during a remote management session To open a folder or a document, enter the exact path to the folder or document that you want to open. To close the Task Manager screen, on the title bar, click OK. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off the user who is logged on.
Page 295: Restarting Or Shutting Down A Host Computer From A Mobile Device
Connecting from a mobile device What you can do during a remote management session To prompt users before sending a logoff command from a mobile device On the Current host state screen, under Options, tap Prompt user. To include a message in the prompt, under Message to display, enter the text that you want to send.
Page 296: Running Dos Commands From A Mobile Device
BIOS calls for screen display (for example, telnet) are not supported. Symantec pcAnywhere Mobile maintains a list of unsupported commands in an exclusion list. If you type a command that is included in this list, you receive an...
Page 297: Ending A Mobile Session
Connecting from a mobile device What you can do during a remote management session unsupported command that is not included in the exclusion list. Symantec pcAnywhere Mobile lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands.
Page 298: Managing Connection Items On A Mobile Device
In the confirmation window, tap Yes to confirm the action. Managing connection items on a mobile device Symantec pcAnywhere Mobile lets you manage your remote connection items in the following ways: Rename a connection item to better identify the host to which you are connecting.
Page 299: Organizing Connection Items On A Mobile Device
Tap Delete. Tap Yes to confirm. About closing Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile runs in memory until you stop the program. You should properly close pcAnywhere Mobile when you are finished working in it to...
Page 300 Connecting from a mobile device About closing Symantec pcAnywhere Mobile conserve the memory space on your device. You must close pcAnywhere Mobile before you can uninstall or reinstall the product. Before you close pcAnywhere Mobile, ensure that you have ended any pcAnywhere Mobile sessions that are running.
Page 301: Managing Symantec Pcanywhere Gateway
Installing Symantec pcAnywhere Gateway About the Gateway Manager About Symantec pcAnywhere Gateway Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall, router, or other Network Address Translation (NAT) device. It automatically discovers the pcAnywhere hosts that are running on the same subnet on which the pcAnywhere Gateway service is running.
Page 302: Installing Symantec Pcanywhere Gateway
Gateway See “Editing the port settings for pcAnywhere Gateway ” on page 308. Symantec pcAnywhere and Symantec pcAnywhere Gateway are configured to use ports 5631 (TCP data port) and 5632 (UDP status port). If you change the default port settings for gateway sessions or for pcAnywhere host sessions, remote users must also change their pcAnywhere port settings to match.
Page 303: About The Gateway Manager
Gateway, and then click Next. You can assign a user password after installation. The Symantec pcAnywhere Gateway icon is placed on the desktop by default. If you do not want this shortcut on your desktop, in the Ready to Install the Program Panel, under Desktop shortcut, uncheck Symantec pcAnywhere Gateway.
Page 304: Starting Pcanywhere Gateway
To start pcAnywhere Gateway Do one of the following: On the Windows Vista taskbar, click Start > All Programs > Symantec > Symantec pcAnywhere Gateway. On the Windows XP/2003 Server/2000 desktop, double-click Symantec pcAnywhere Gateway.
Page 305: Changing The Launch Settings For Pcanywhere Gateway
Changing the launch settings for pcAnywhere Gateway The Symantec pcAnywhere Gateway service is configured to automatically launch when you start Windows. The pcAnywhere Gateway icon automatically appears in the Windows system tray when you start Windows. You can change these settings.
Page 306: Hiding The Gateway Computer From Search Results
Hiding the gateway computer from search results Symantec pcAnywhere Gateway displays the gateway computer name in network search results so that remote users can easily locate it. You can hide the gateway computer from network search results to increase security.
Page 307: Monitoring Events In Pcanywhere Gateway
Monitoring events in pcAnywhere Gateway You can monitor the following events: When the Symantec pcAnywhere Gateway service is started If a connection is blocked because there are already five active sessions running If a remote user fails to supply the correct password more than three times...
Page 308: Editing The Port Settings For Pcanywhere Gateway
In the Preferences window, click OK. Editing the port settings for pcAnywhere Gateway Symantec pcAnywhere Gateway is configured to use ports 5631 (TCP data port) and 5632 (UDP status port) by default. If you change the port settings for the gateway computer, you must also change the port settings for each host computer that you want the gateway computer to discover.
Page 309: Configuring Pcanywhere Gateway To Allow Incoming Modem Connections
Configuring pcAnywhere Gateway to allow incoming modem connections You can configure Symantec pcAnywhere Gateway to wait for incoming modem connections if a modem is installed and properly configured on the computer on which pcAnywhere Gateway is installed. Symantec pcAnywhere Gateway allows incoming modem connections only.
Page 310: Choosing How Pcanywhere Gateway Discovers Hosts
Adding or removing a subnet for host searches in pcAnywhere Gateway If you have pcAnywhere hosts that are distributed across multiple subnets, you can add these subnets to Symantec pcAnywhere Gateway so that remote users can connect. You can also remove subnets from Symantec pcAnywhere Gateway...
Page 311: Docking A Gateway Computer To An Access Server
Click OK. Docking a gateway computer to an access server If your remote access environment includes Symantec pcAnywhere Access Server, you can configure pcAnywhere Gateway to dock to the access server. Remote users who connect to the access server can see the gateway computer and connect to an available host.
Page 312: Ending A Pcanywhere Gateway Session
In the confirmation dialog box, click Yes. Stopping the pcAnywhere Gateway service You can stop the Symantec pcAnywhere Gateway service. This action prevents remote users from connecting to host computers through the gateway computer. It automatically ends all active sessions. No warning is provided to remote users before the session ends.
Page 313 Index Numerics bandwidth modifying connection speeds 109 .bhf files 69 bitmaps 127, 290 .chf files 93 broadband 24 .csv files 233 .log files 233 .rcd files 235–236 .txt files 233 cable modems 23–24 cache files 27 call waiting 79 Callback 205 access privileges 207 caller accounts Actions box...
Page 314 Index command queue files (continued) Connection Wizard (continued) reordering operations 182 configuring running 192 host 55 saving 191 remote 55 selecting end-of-session options 185 connecting to another computer 94 selecting file handling options 184 connections 261 command queue sessions about 56, 58 disconnecting automatically 186 blocking 208 locking host computer 187...
Page 315 69 high-bandwidth 125 pcAnywhere Mobile program 270 History 58, 70 remote connection items 93 Home tab Symantec pcAnywhere program files 43 about 60 File Manager 163 closing upon connection 55 file transfer host canceling 171...
Page 316 31 customizing 86 setup program 42 hiding 204 system requirements 31 specifying 86 uninstalling Symantec pcAnywhere 46 host object. See connection item files user rights 35 host online menu 89 installation packages 31 host screen Integrated Services Digital Network. See ISDN...
Page 317 Index Linux navigation bar host deployment 138 pcAnywhere Manager security options 141 hiding options 54 Linux connections 253 restoring options 54 LiveUpdate 45 Session Manager log files hiding options 62 archiving 233 restoring options 62 generating 229 navigation bars log reports 233 hiding 62 logon resizing 62...
Page 318 Index passwords pcAnywhere Mobile (continued) protecting connection items 222 ending sessions 297 using for caller accounts 222 getting help 268 pcAnywhere Access Server 108 improving performance 289 pcAnywhere CrossPlatform installing 270 about 239 logon information 278 connection files 250 modifying host ports 282 connections 243 navigation 286 encryption 244...
Page 319 Index public-key encryption (continued) remote management configuring on Vista 217 about 145, 290 configuring logon credentials 159 connection item 94 editing system registry 154 Quick Connect 114 locking host computer 157, 294 Quick Deploy and Connect logging off user 157, 294 about 130 overview 59 configuring...
Page 320 59 Gateway background colors 125 Symantec pcAnywhere Mobile. See pcAnywhere customizing navigation bar options 61 Mobile navigation bar Symantec pcAnywhere Web Remote. See Web resizing 62 Remote showing 62 symmetric encryption remote control 121 about 212 tabbed view 60...
Page 321 262 securing sessions 256 setting up 254 starting 255 supported operating systems 253 using authentication 257 Web site, Symantec 29 wildcard patterns 165 window tracking 124 Windows authentication 201 wizards configuring host connection items 71 configuring remote connection items 55...

This manual is also suitable for:

Pcanywhere 12.1

Symantec PCANYWHERE - V12.1 User Manual

Chapter 1 Introducing Symantec Pcanywhere

Chapter 2 Installing Symantec Pcanywhere

Chapter 3 Navigating in Symantec Pcanywhere

Chapter 4 Allowing Others to Control Your Computer

Chapter 5 Controlling Another Computer Remotely

Chapter 6 Supporting Computers and Servers Remotely

Chapter 7 Transferring Files and Folders

Chapter 8 Automating File Transfer and Management Tasks

Chapter 9 Securing Your Computer and Sessions

Chapter 10 Monitoring and Recording Sessions

Chapter 11 Connecting Across Multiple Platforms

Chapter 12 Connecting from a Web Browser

Chapter 13 Connecting from a Mobile Device

Chapter 14 Managing Symantec Pcanywhere Gateway

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Summary of Contents for Symantec PCANYWHERE - V12.1