About The Dr4000 Support Mode - Dell DR4000 Administrator's Manual

FILE LOCATION: C:\Users\bruce_wylie\Desktop\Dell
Docs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_F
The Maintenance Mode page provides the following information:
• Maintenance Mode Progress bar:
– Displays the mode stages
– Updates as each stage completes
NOTE:
An alert displays above the Maintenance Mode Progress bar until the
filesystem check has completed.
• System Information pane:
– System Name
– Software Version
– Current Date/Time
• Support Information
– Service Tag
– Last Diagnostic Run
– BIOS Version
When the Maintenance mode has successfully completed all of its stages, the
DR4000 system displays this status. Only after the Maintenance mode has
completed its internal check can it return to an Operational mode.
To do this, click Go to Dashboard on the Maintenance Mode page options
bar. Go to Dashboard is only active when all of the internal system checks
have completed and the progress bar displays a "green" status.
NOTE:
You may encounter issues when using data management agents (DMAs)
like NetBackup with expired backup images when the DR4000 system is in its
Maintenance mode. When in Maintenance mode, image expiration will fail because
the DR4000 system is in a read-only state. In this case, the DMA assumes that the
backup images have expired. However, the DR4000 administrator may be unaware
that the backup data images still reside on the DR4000 system.

About the DR4000 Support Mode

Generally, the DR4000 system enters its Support mode only because of the
following reasons:
• The filesystem has encountered an issue that could not be resolved by
running the internal Maintenance mode.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 1 0 / 1 2 - F O R P R O O F O N LY
Troubleshooting and Maintenance
115