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ESET REMOTE ADMINISTRATOR Installation Manual

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  • Page 1 ESET Remote Administrator Installation Manual and User Guide we protect your digital worlds ©...

  • Page 2: Table Of Contents

    Operation of Mirror server ........12 3.3.2 Types of updates ...........12 3.3.3 How to enable and configure Mirror .......13 4. ESET Remote Administrator Console in detail 15 4.1 Connecting to ERAS ..........15 4.2 ERAC – main screen ..........15 4.3 Information filtering ..........16 4.3.1 Groups ..............16...
  • Page 3 5.1 Configuration Task ..........30 5.2 On-Demand Scan task .........31 5.3 Update Now task ..........31 6. Installation of ESET’s client solutions .... 32 6.1 Command line parameters for direct installation of client solutions ..........32 6.2 Installation methods .......... 32 6.2.1...

  • Page 4: Introduction

    ESET Remote Administrator (ERA) is a solution which allows you to administer ESET products, including workstations and servers – from one central location. Thanks to ESET Remote Administrator‘s built-in task management system, you can quickly respond to new problems threats, and - last but not least – install ESET solutions on remote computers.

  • Page 5: Era - Client/Server Architecture

    2. ERA – client/server architecture Technically, ESET Remote Administrator consists of two separate components: ERA Server (ERAS) and ERA Console (ERAC). You can run an unlimited number of ERA Servers and clients on your network as there are no limitations in the license agreement for their use.

  • Page 6: Eras Hierarchy At Large Networks

    2.1.2 ERAS hierarchy at large networks In larger networks multiple ERA Servers can be installed to perform future remote installs of client computers from servers which are more accessible. For this purpose, ERA Server offers “replication“, which allows stored information to be forwarded to a superior ERA Server (“upper server”).

  • Page 7: Installation

    %ProgramFiles%\Eset\Eset Remote Administrator\Server and other data components such as logs, install packages, configuration, etc. are stored in: %ALLUSERSPROFILE%\Application Data\Eset\Eset Remote Administrator\Server NOTE:On servers with ERAS, the ERA client should also be installed. ERAS uses the current virus signature database version number as a reference number for clients.

  • Page 8: Database & Information Storage

    • Copy it to the above-mentioned directory where ERA Server is installed; then restart the ERAS service. • Use the ESET Configuration Editor in ERAC and import license keys to ERA Server remotely • Use the Licenses feature in ESET Smart Security/ESET NOD32 Antivirus to import license keys 2.1.7...

  • Page 9: Other Eset Components In Network Environment

    SERVER can be run on the same machine 3.2 ESET Configuration Editor The ESET Configuration Editor is an important component of ERAC and is used for several purposes. One of the most important is the creation of the following: • Predefined configurations for installation packages • Configurations sent as tasks to clients...

  • Page 10: Configuration Layering

    Key configuration entries In this section, we will explain several of the key configuration entries for ESET Smart Security available through the ESET Configuration Editor (Tools > ESET Configuration Editor ). To change specific settings, select the option in the tree structure on the left and change the corresponding Value on the right.

  • Page 11: Lan Update Server -Mirror

    This key contains the Scheduler/Planner options, which allow the administrator to schedule regular antivirus scans, virus signature updates, etc. NOTE: By default, all ESET security solutions contain several predefined tasks. In most cases, it should not be necessary to edit or add new ones.

  • Page 12: Operation Of Mirror Server

    Program upgrades usually add new features to ESET security solutions and require a reboot to finish installing. If there is a Mirror server installed in a network, program upgrades are downloaded from the Mirror server.

  • Page 13: How To Enable And Configure Mirror

    The Mirror feature is also available directly from the program interface in ESET Smart Security Business Edition and ESET NOD32 Antivirus Business Edition. It is left to the administrator’s discretion as to which is used to implement the Mirror server.
  • Page 14 If this option is disabled, only the virus signature database is updated, not program components. If the Mirror is used as a part of ESET Remote Administrator, this option can be configured in ERAC through Tools > Server Options... > Other Settings tab > Edit Advanced Settings... > ESET Remote Administrator > ERA Server >...

  • Page 15: Eset Remote Administrator Console In Detail

    4.2 ERAC – main screen Figure 4 The main screen of ESET Remote Administrator Console A current status of communication between ERAC and ERAS is displayed in the status bar (1). All necessary data from ERAS is refreshed regularly (Default is every minute. See Tools > Console Options...). The refresh progress can also be seen in the status bar.

  • Page 16: Information Filtering

    Information is divided into several tabs (2) in order of importance. In most cases data can be (5) sorted in ascending or in descending order by clicking on an attribute, while a drag-and-drop operation can be used for reorganization. If multiple data rows are to be processed, you can limit them by using the Items to show drop-down menu and the browse page by page buttons.

  • Page 17: Context Menu

    • Only clients beginning like Output will list only clients with names beginning with the specified string. • Only clients like Output will list only clients with names containing the specified string • Exclude clients (using whole word), Exclude clients beginning like, Exclude clients like These options will yield opposite results to the previous three The Primary server, Computer name, Client name and MAC Address fields accept whole strings.

  • Page 18: Views

    Clients tab. Clients (workstations and servers with a security solution from ESET installed) that connect for the first time to ERAS are designated by a Yes value in the New User column and are marked by a small asterisk in the upper right corner of the client’s icon.

  • Page 19: Clients Tab

    Last connection of a client to its ERAS. All other data from a client have this timestamp, Last Connected except for some data obtained by replication Protection Status Current status of the ESET security solution installed on a client Text Threat DB Version Version of virus signature database...
  • Page 20 Last Files Scanned Number of scanned files during the last On-demand scan Last Files Infected Number of infected files during the last On-demand scan Last Files Cleaned Number of cleaned (or deleted) files during the last On-demand scan Last Scan Date Time of the last On-demand scan Restart Request Is a restart required (e.g., after a program upgrade)
  • Page 21 • the Protection Status tab General status statement regarding all ESET programs. Some of the statements are interactive and it is possible to intervene immediately. This functionality is useful in that it prevents the need to manually define new tasks to solve the problem.

  • Page 22: Threat Log Tab

    4.4.4 Threat Log tab This tab contains detailed information about individual virus or threat incidents. Attribute Description Threat Id ID of the corresponding entry in the database tab Client Name Name of client reporting the threat alert Computer Name Computer name of the client reporting the threat alert MAC Address MAC address of the client reporting the threat alert Primary Server...

  • Page 23: The Scan Log Tab

    Level Event level Plugin Name of the program component reporting the event Event Description of the event User Name of the user logged in when the event occurred 4.4.7 The Scan Log tab This tab lists results of On-demand computer scans that were started remotely, locally on client computers, or as scheduled tasks.
  • Page 24 • Top Threats List of the most frequently detected threats • Top Clients with most Threats Lists the most “active” client workstations (in number of detected threats) • Threats Progress Progress of malware events (number) • Threats Comparative Progress Progress of malware events by selected threats (using filter) compared with the total number of malware • Threats By Scanner Number of threat alerts from the individual program modules • Threats By Object...

  • Page 25: Remote Install Tab

    4.4.10 Remote Install tab This tab provides options for several remote installation methods of ESET Smart Security or ESET NOD32 Antivirus on clients. For detailed information, please see the “Remote Installation“ section in Chapter 6, “Installation of ESET‘s client solutions.“...

  • Page 26: Configuring Era Server Using The Console

    • Remote Administrator updates This section allows you to enable checking for new versions of ESET Remote Administrator. We recommend that you leave the default value of Monthly. If a new version is available, the ERA Console displays a notification at program startup.

  • Page 27: Server Maintenance Tab

    NOTE: We recommend leaving the Log verbosity set to Level 2 – Above + Session Errors. Change the log level only if you are experiencing problems, or if you are advised to do so by ESET’s Customer Care specialists. 4.6.5 Replication tab The concept of “Replication”...
  • Page 28 • Replication “to“ settings • Replication “from“ settings The Replication “to“settings section is used to configure lower ERA Servers. The option Enable “to“ replication must be enabled and the IP address or the name of the master ERA Server (Upper server) entered. Data from the lower server is then replicated to the master server.

  • Page 29: Updates

    This tab allows you to configure the settings of the Mirror feature which are integrated into ESET Remote Administrator (ERAS). It is an alternative to the same feature which is available in the client solutions ESET Smart Security Business Edition and ESET NOD32 Antivirus Business Edition.

  • Page 30: Tasks

    5. Tasks ESET Remote Administrator allows you to remotely perform tasks on client workstations. These tasks are performed at the moment the client establishes a connection to the ERA Server (on the TCP 2222), which is every five minutes. Three types of tasks are available: • Configuration –...

  • Page 31: On-Demand Scan Task

    NOTE: If the administrator enables On-demand Scan task for Windows NOD32 and also On-demand Scan task for Windows ESET Security Product, the same task can be used for both older and newer versions of the program. Select the option Exclude this section from On-Demand Scan to disable dual compatibility.

  • Page 32: Installation Of Eset's Client Solutions

    This chapter is dedicated to the installation (both direct and remote) of ESET’s client solutions for Microsoft Windows operating systems. NOTE: Although it is technically feasible, we recommend that the remote installation feature is used to install ESET products to workstations only (not servers).

  • Page 33: Remote Installation In General

    Remote installation of an external application can also be performed, by selecting Custom package. NOTE: For technical reasons, the installation of older ESET solutions (version 2.x) is a separate function from the installation of generation 3.x solutions. For the same reason packages are stored in two separate folders on ERAS.

  • Page 34: Remote Push Install

    Figure 9 Dialog window of the installation packages Editor Each package is automatically assigned an ESET Remote Installer agent, which allows for seamless installation and communication between target workstations and ERAS. The ESET Remote Installer agent is named einstaller.exe and contains the ERA Server name, and the name and type of package to which it belongs. The following chapters provide a detailed description of the agent.
  • Page 35 3) From the Package drop-down menu, select the desired install package to be delivered to target workstations. 4) In the panel on the right, select those workstations to which you intend push the package. 5) Click Install (you can also click Get Info to view information on selected clients). 6) In most cases, you will be prompted to insert the user name and password of the account under which the installation will take place (it must be an account with administrator rights).
  • Page 36 11) Agent installs the package under the administrator account defined in step 6; the corresponding .xml configuration and command line parameters are also applied. 12) Immediately after the installation is complete, the agent sends a message back to ERAS. Some ESET solutions require a reboot. If so, there will be a message regarding this requirement.

  • Page 37: Logon / Email Remote Install

    The Logon and email remote install methods are very similar. They vary only in the way that the einstaller.exe agent is delivered to client workstations. ESET Remote Administrator allows the agent to be run via logon script or via email. The einstaller.exe agent can also be used individually and run via other methods (for more information, see the following chapter).
  • Page 38 • Click Send to send the message Figure 11 Send Eset Installer Via E-mail dialog window During the process of remote installation, backward connection to ERAS takes place and the agent (einstaller.exe) The ERA Console opens the Microsoft Outlook address book (provided it is installed on the same computer as...

  • Page 39: Custom Remote Install

    6.2.5 Custom remote install It is not a requirement to use the tools incorporated in ESET Remote Administrator. In the end, the most important aspect is to deliver and execute the einstaller.exe file on client workstations. NOTE: For einstaller.exe to launch, the currently logged in user does not necessarily have to be an administrator. The agent adopts the required administrator user name / password / domain from the ERAS.

  • Page 40: Avoiding Repeated Installations

    The agent records the following error to the installer log located in %TEMP%\einstaller.log: Status 20001: ESET Installer was told to quit by the server ‘X:2224’. To prevent repeated installations from being denied by ERAS, related entries on the Remote Install tab must be removed.

  • Page 41: Remote Install Diagnostics

    ERAS. At this point in the installation, the following messages may be encountered: Eset Installer was told to quit by the server ‘X:2224’. Eset Installer could not connect to server X. The first message is described in Chapter 6, “Avoiding repeated installations.” The second message is a general problem resulting from einstaller.exe not being able to connect back to ERAS.

  • Page 42: Deployment Scenarios For Eset Remote Administrator, Mirror Server And Eset Client Solutions

    Mirror feature must be installed (ESET Smart Security Business Edition or ESET NOD32 Antivirus Business Edition). During installation, insert the user name and password obtained from ESET (or reseller) – this is your authentication data which will allow downloading of virus signature updates.

  • Page 43: Installation Of Era Server

    • Open the ERA Console and connect to the ERAS server (GHOST, in our example). On the Remote Install tab, click the Packages... button. • Click Add... to display the Create ESET Installation window, and then click the ... button to insert the previously downloaded .msi install file.

  • Page 44: Remote Install On Notebooks Currently Not Present In The Network

    • Select the Notebook installation package from the Name menu. To allow notebook workstations to receive updates from the Mirror server “GHOST” (if they are connected to the network) and ESET’s update servers (if they are not in the network), continue with the steps below:...
  • Page 45 User name and Password (supplied by ESET after purchase). • Click Console on the right side of the ESET Configuration Editor to return to the Installation Packages Editor window. • Click Yes and then Save as... in the Installation Packages Editor window and save the modified installation package as notebooks.

  • Page 46: Company With A Remote Subsidiary - 2X Eras, 2X Mirror Server

    If you already have a logon script in use for other purposes, ERAC can automatically add a line to your existing script. This will allow notebooks to receive the latest virus signature update whenever they log on to the domain. To add this line to your existing script, follow the steps below: • Click the ...

  • Page 47: Subsidiary: Installation Of Era Server

    • User name and Password As seen in Figure 14, updates for the subsidiary are not downloaded from ESET’s update servers, but from the server at the headquarters (GHOST). The update source is defined by the URL address: http://ghost:2221 (or http:// IP_address_of_ghost:2221).

  • Page 48: Hints & Tips

    INET connects to ESET’s servers (Choose Automatically). Next, define an update task which runs each update profile in succession. To do this, navigate to ESET Smart .xml configuration files can also be extracted directly from the ESET Smart Security program interface.

  • Page 49: Removing Existing Profiles

    Security, ESET NOD32 Antivirus > Kernel > Setup > Scheduler/Planner or NOD32 version 2 > General > Setup > Scheduler/Planner. Click the Edit button to display the Scheduled tasks window. • To create a new task, click Add. From the Scheduled task drop-down menu, select Update and click Next.

  • Page 50: Scheduler Setup

    To modify scheduled tasks remotely, open the ESET Configuration Editor and navigate to ESET Smart Security, ESET NOD32 Antivirus > Kernel > Setup > Scheduler/Planner (or NOD32 version 2 / General /Setup / Scheduler/ Planner) and click the Edit button.

  • Page 51: Custom Install Packages

    Add File button again. Distribution of customer install packages to remote clients is very similar to the remote installation of any ESET client solution. The package is automatically extracted on target computers and the einstaller.exe file is run.

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