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Power
Page numbers in parentheses refer to pages of "Operation Guide (PDF). "
Symptom
Cause/Remedy
Battery life is short.
The operating temperature is below 5 °C (41 °F).
Battery life becomes shorter due to the battery characteristics. This is not a
malfunction.
Battery charging time is not sufficient.
Charge the battery until
appears.
By adjusting the settings or managing the power supply properly, it is possible to
save the battery power and use the player for a longer time ( page 97).
You have not used the player for a prolonged period.
The efficiency of the battery will be improved by repeatedly charging and
discharging it.
When usable battery life becomes half the usual time, even after charging the
battery fully, the battery should be replaced.
Consult your nearest Sony dealer.
Copyright-protected contents are played.
When copyright-protected contents are played, battery life may be shorter.
The player cannot
The USB cable is not connected to a USB port on your computer properly.
charge the battery.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
The battery is charged in an ambient temperature out of the range of 5 °C (41 °F)
to 35 °C (95 °F).
Charge the battery in an ambient temperature of 5 °C (41 °F) to 35 °C (95 °F).
The computer is not on.
Turn on the computer.
Your computer has entered sleep or hibernation status.
Release the computer from sleep or hibernation status.
The player turns off
To avoid unnecessary battery consumption, the player automatically turns off.
automatically.
Press any button to turn the player on.
Charging completes
If the battery is already almost fully charged when charging begins, little time is
very quickly.
needed to reach full charge.
Connection with a computer
The following minimum system requirements for the player are needed.
System Requirements
Computer
Microsoft .NET Framework 2.0 or 3.0,
IBM PC/AT or compatible computer
QuickTime 7.2, Internet Explorer 6.0 or 7.0,
preinstalled with the following Windows
Windows Media Player 10 or 11 (Windows
operating systems*:
Media Player 11 recommended. Some
Windows XP Home Edition (Service Pack 2 or
computers that already have Windows Media
later) / Windows XP Professional (Service Pack
Player 10 installed may encounter file
2 or later) / Windows Vista Home Basic /
limitation (AAC, video files, etc.) that can be
Windows Vista Home Premium / Windows
transferred by dragging and dropping.).
Vista Business / Windows Vista Ultimate
Adobe Flash Player 8 or higher needs to be
Not supported by 64 bit version OS.
installed.
Not supported by OSs other than above.
Broadband Internet connection is required to
use Electronic Music Distribution (EMD) or to
* Excluding OS Versions not supported by
visit the web site.
Microsoft.
CPU: Pentium 4 1.0 GHz or higher
We do not guarantee operation for all computers
RAM: 512 MB or more
even if they meet the above System
Hard Disk drive: 380 MB or more of available
Requirements.
space
Display:
Not supported by the following environments:
– Screen Resolution: 800 × 600 pixels (or
– Personally constructed computers or
higher) (recommended 1,024 × 768 or
operating systems
higher)
– An environment that is an upgrade of the
– Colors: 8 bit or higher (16 bit recommended)
original manufacturer-installed operating
CD-ROM drive (supporting Digital Music CD
system
playback capabilities using WDM)
To create original CDs, a CD-R/RW drive is
– Multi-boot environment
required.
– Multi-monitor environment
Sound board
– Macintosh
USB port (Hi-Speed USB is recommended)
Symptom
Cause/Remedy
MP3 Conversion Tool
Your computer's system environment has changed, perhaps due to an update of
or Media Manager for
the Windows operating system.
WALKMAN does not
start up.
"Connecting" does
The USB cable is not connected to a USB port on your computer properly.
not appear when
Disconnect the USB cable, and then reconnect it.
connected to the
Use the supplied USB cable.
computer with the
A USB hub is being used.
supplied USB cable.
Connecting the player via a USB hub may not work. Connect the player to
your computer using the supplied USB cable.
The computer is running another software other than the one used for
transferring.
Disconnect the USB cable, wait a few minutes, and reconnect it. If the
problem persists, disconnect the USB cable, restart the computer, and then
reconnect the USB cable.
"Connecting" may not appear on the player, depending on the software
environment that is running on your computer.
Activate Windows Media Player, or Windows Explorer.
The player is not
The USB cable is not connected to a USB port on your computer properly.
recognized by the
Disconnect the USB cable, and then reconnect it.
computer when it is
A USB hub is being used.
connected to the
Connecting the player via a USB hub may not work. Connect the player to
computer.
your computer using the supplied USB cable.
The USB port on your computer may have a problem. Connect the player to
another USB port on your computer.
Data cannot be
Transferring may be stopped due to noise such as static electricity, etc. This
transferred to the
happens to protect data information.
player from your
Disconnect the player, then reconnect it.
computer.
If you transfer files by dragging and dropping on some computers that do not
have Windows Media Player 11 installed, there may be limited files (AAC, video
files, etc.) that can be transferred by dragging and dropping.
Install Windows Media Player 11 from the supplied CD-ROM, then transfer
files by dragging and dropping again. Before installing the bundled Windows
Media Player 11 on your computer, make sure to check whether your software
or service corresponds to Windows Media Player 11. For details on usage, or
support on Windows Media Player, visit the following web site:
http://support.microsoft.com/
The USB cable is not connected to a USB port on your computer properly.
Disconnect the USB cable, and then reconnect it.
There is not enough free space in the built-in flash memory.
Transfer any unnecessary data back to your computer to increase free space.
Songs with a limited playing period or playing count may not be transferred due
to restrictions set by copyright holders. For details on the settings of each audio
file, contact the distributor.
Abnormal data exists on the player.
Transfer usable files back to your computer and format the built-in flash
memory on the player ( page 92).
The data may be damaged.
Delete the data that cannot be transferred from your computer, then import it
to your computer again. When importing data to your computer, close any
other applications to avoid data damage.
Transferable limit of files and folders has been exceeded.
Delete unnecessary data.
You are trying to transfer .m4a, .mp4, .3gp or .m4v files on a computer that
already has Windows Media Player 10 installed.
Install Windows Media Player 11 from the supplied CD-ROM.
If you transfer data using an appropriate software for transferring, but the
transfer is not made, refer to the manufacturer.
Only a small amount
There is not enough free space in the built-in flash memory.
of data can be
Transfer any unnecessary data back to your computer to increase free space.
transferred to the
Data that cannot be played on the player is stored on the player.
player.
If data other than song, video, or photo data is stored on the player, less data
can be transferred. Transfer back data that cannot be played on the player to
the computer to increase the available space.
The player becomes
A USB hub or USB extension cable is being used.
unstable while it is
Connecting the player via a USB hub or extension cable may not work.
connected to the
Connect the player to your computer using the supplied USB cable.
computer.
You cannot delete or
You cannot delete or rename the "MUSIC, " "MP_ROOT, " "VIDEO, "
rename the folders.
"PICTURES" and "PICTURE" folders.
Other
Symptom
Cause/Remedy
There is no beep
"Beep Settings" is set to "Off. "
sound when the
Set "Beep Settings" to "On" ( page 82).
player is operated.
The beep does not sound when the player is connected to the optional cradle, or
another device.
The player gets warm. The player may be warm when the battery is being charged and just after charging.
The player also may get warm when a large amount of data is transferred. This
behavior is normal and not cause for concern. Set the player aside for a while to
allow it to cool down.
The screen turns on
"New Song Pop Up" is set to "On. "
whenever songs
Set "New Song Pop Up" to "Off " ( page 40).
change.
The date and time
If you left the player for a while with the battery used up, the date and time may
have been reset.
be reset. This is not a malfunction. Charge the battery until
screen and set the date and time again ( page 86).
To initialize (format) the player
Be sure to format the built-in flash memory using the Menu mode on
this player following the procedure below. (Check all contents before
formatting as all data stored will be erased.)
1
Press and hold the BACK/HOME button in the pause mode
until the Home menu appears.
2
Select
(Settings)- "Common Settings" – "Format" – "Yes" –
"Yes," in this order.
Press the / / / button to select the item, and then press the
button to confirm.
appears on the
After selecting "Yes" and confirming, "Formatting... " appears and
formatting starts. When formatting is complete, "Memory
formatted. " appears.
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