HP CQ5110F - Presario - 3 GB RAM Limited Warranty page 9

Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a
customer self repair warranty service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of warranty service. If so, HP will ship
approved replacement parts directly to you to fulfill your HP Hardware Product warranty
service. This will save considerable repair time. After you contact the HP Technical
Support Center and the fault diagnosis identifies that the problem can be fixed using one
of these parts, a replaceable part can be sent directly to you. Once the part arrives,
replace the defective part pursuant to the provided instructions and documentation. If
further assistance is required, call the HP Technical Support Center, and a technician will
assist you over the phone. In cases where the replacement part must be returned to HP,
you must ship the defective part back to HP within a defined period of time, normally
thirty (30) days. The defective part must be returned with the associated documentation in
the provided shipping material. Failure to return the defective product may result in HP
billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used. If customer self repair
applies to you, please refer to your specific HP Hardware Product announcement. You can
also obtain information on this warranty service on the HP Web site at:
http://www.hp.com/support
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service. Under the
terms of pickup and return service, HP will pick up the defective unit from your location,
repair it, and return it back to your location. HP will incur all repair, logistics, and
insurance costs in this process.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an authorized service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with transportation of the product to and
from the service location. In addition, you are responsible for insuring any product
shipped or returned to an authorized service location and assume risk of loss during
shipping.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in
all countries/regions. For information on availability of service upgrades and the cost for
these service upgrades, refer to the HP Web site at: http://www.hp.com/support
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