Dell PowerEdge T410 Hardware Owner's Manual
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Dell PowerEdge T410 Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™ T410
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Hardware Owner's
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Summary of Contents for Dell PowerEdge T410

  • Page 1 Dell™ PowerEdge™ T410 Systems Hardware Owner’s Manual...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators....12 LCD Panel Features (Optional) Home Screen Setup Menu View Menu Hard-Drive Status Indicators Back-Panel Features and Indicators Guidelines for Connecting External Devices...
  • Page 4 Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignment Screen Serial Communication Screen Embedded Server Management Screen (Optional) Power Management Screen System Security Screen Exit Screen Entering the UEFI Boot Manager Using the UEFI Boot Manager...
  • Page 5 System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller Configuration ..... . . Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility...
  • Page 6 Removing the Cooling Shroud Installing the Cooling Shroud Hard Drives Removing a Drive Blank From the Front Bay Installing a Drive Blank in the Front Bay Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Cabled Hard Drive Installing a Cabled Hard Drive Optical and Tape Drives Removing an Optical or a Tape Drive...
  • Page 7 Power Supply ....Internal USB Memory Key Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) Installing an iDRAC6 Express Card...
  • Page 8 Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly Installing the Control Panel Assembly SAS Backplane (Service-Only Procedure) Removing the SAS Backplane Installing the SAS Backplane Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board Installing the Power Distribution Board System Board (Service-Only Procedure) Removing the System Board Installing the System Board...
  • Page 9 Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Troubleshooting Expansion Cards Troubleshooting the Processors Running the System Diagnostics Using Dell™ Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics...
  • Page 10 Power Distribution Board Connectors Disabling a Forgotten Password Getting Help Contacting Dell Glossary ......

  • Page 11: About Your System

    Program and UEFI Boot Manager" on page 61. <F10> Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics. For more information, see the Unified Server Configurator documentation.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators NOTE: Depending on the configuration, your system may have an LCD panel or LED diagnostic indicators. The illustration in this section shows a system with an LCD panel. Figure 1-1. Front Panel Features and Indicators Item Indicator, Button, or Connector Front bezel...
  • Page 13 Item Indicator, Button, or Connector NMI button Power-on indicator, power button System identification button LCD menu buttons Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
  • Page 14 Item Indicator, Button, or Connector LED or LCD panel Optical drive (optional) Tape drive (optional) Front bezel lock About Your System Icon Description NOTE: Depending on the configuration, your system may have either an LCD panel or LED diagnostic indicators. LED panel —...

  • Page 15: Lcd Panel Features (Optional)

    LCD Panel Features (Optional) The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages (Optional)" on page 27 for information about specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.

  • Page 16: Home Screen

    Item Buttons Left Select Right System identification Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if there are no error messages.

  • Page 17: Setup Menu

    Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option BMC or DRAC NOTE: If an iDRAC6 Express card is installed on the system, the BMC option is replaced by DRAC.

  • Page 18: View Menu

    View Menu Option BMC IP or DRAC IP NOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is replaced by DRAC IP. Name Number Power Temperature About Your System Description Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP , and Subnet (IPv6 does not have Subnet).

  • Page 19: Hard-Drive Status Indicators

    Hard-Drive Status Indicators Figure 1-3. Hard-Drive Indicators drive-activity indicator (green) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Blinks green, amber, and off drive-status indicator (green and amber) Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after...

  • Page 20: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds, amber three seconds, and off six seconds. Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators About Your System Drive failed Drive rebuilding Drive online...
  • Page 21 Item Indicator, Button, or Connector PCIe expansion card slots (5) Ethernet connectors video connector serial connector USB connectors (4) iDRAC6 Enterprise port (optional) VFlash media slot (optional) Icon Description Connects up to five PCI Express expansion cards. Supports two full-height, full-length (30.99-cm [12.2-in]) cards.

  • Page 22: Guidelines For Connecting External Devices

    Item Indicator, Button, or Connector power supplies (2) security cable slot Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

  • Page 23: Nic Indicator Codes

    NIC Indicator Codes Figure 1-5. NIC Indicator Codes link indicator Indicator Link and activity indicators are off Link indicator is green Link indicator is amber Activity indicator is green blinking Power Indicator Codes An LED indicator on the power button provides information on system power status.
  • Page 24 • Amber — Indicates a problem with the power supply. • Alternating green and amber — When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply (a high output power supply and an energy smart power supply are installed in the same system).
  • Page 25 Figure 1-7. Non-Redundant Power Supply Status Indicator power supply test switch • Not lit — AC power is not connected. • Green — In standby mode, a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system.

  • Page 26: Diagnostic Lights (Optional)

    Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: The diagnostic LEDs are not present when the system is equipped with an LCD display.
  • Page 27 Table 1-1. Diagnostic Indicator Code (continued) Code Causes Hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error. Other failure. Corrective Action Ensure that the diskette drive and hard drive are properly connected.

  • Page 28: Lcd Status Messages (Optional)

    LCD Status Messages (Optional) The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD.
  • Page 29 Table 1-2. LCD Status Messages (continued) Code Text E1116 Memory disabled, temp above range. Power cycle E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery. E1216 3.3V Regulator failure. Reseat PCIe cards. E1229 CPU # VCORE Regulator failure.
  • Page 30 Table 1-2. LCD Status Messages (continued) Code Text E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed. Call support. E1310 Fan ## RPM exceeding range.
  • Page 31 Table 1-2. LCD Status Messages (continued) Code Text E1410 Internal Error detected. Check "FRU X". E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported configuration. Check CPU or BIOS revision.
  • Page 32 Table 1-2. LCD Status Messages (continued) Code Text E1420 CPU Bus parity error. Power cycle AC. E1422 CPU # machine check error. Power cycle E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error. Check power supply.
  • Page 33 Table 1-2. LCD Status Messages (continued) Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W. E1629 Power required >...
  • Page 34 Table 1-2. LCD Status Messages (continued) Code Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## E1714 Unknown error.
  • Page 35 Table 1-2. LCD Status Messages (continued) Code Text E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed. Check drive. E1920 iDRAC6 Upgrade Failed E1A14 SAS cable A failure. Check connection. E1A15 SAS cable B failure. Check connection.
  • Page 36 Table 1-2. LCD Status Messages (continued) Code Text E2010 Memory not detected. Inspect DIMMs. E2011 Memory configuration failure. Check DIMMs. E2012 Memory configured but unusable. Check DIMMs. E2013 BIOS unable to shadow memory. Check DIMMs. E2014 CMOS RAM failure. Power cycle AC.
  • Page 37 Table 1-2. LCD Status Messages (continued) Code Text E2017 Timer refresh failure. Power cycle AC. E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle AC. E201B Keyboard Controller error. Power cycle AC. Causes Timer refresh failure.
  • Page 38 Table 1-2. LCD Status Messages (continued) Code Text E201C initialization failure. Power cycle AC. E201D Shutdown test failure. Power cycle AC. E201E POST memory test failure. Check DIMMs. E2020 configuration failure. Check screen message. E2021 Incorrect memory configuration. Review User Guide.
  • Page 39 Table 1-2. LCD Status Messages (continued) Code Text E2022 General failure during POST. Check screen message. E2023 BIOS Unable to mirror memory. Check DIMMs. E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM. E2112 Memory spared on DIMM ##.
  • Page 40 Table 1-2. LCD Status Messages (continued) Code Text E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC I1910 Intrusion detected. Check chassis cover. I1911 LCD Log Full. Check SEL to review all Errors. I1912 SEL full. Review & clear log.

  • Page 41: Solving Problems Described By Lcd Status Messages

    Table 1-2. LCD Status Messages (continued) Code Text W1627 Power required > PSU wattage. Check PSU and config. W1628 Performance degraded. Check PSU and system configuration. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary"...

  • Page 42: System Messages

    • Clear the SEL — You can perform this task remotely, but you will lose the event history for the system. • Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.
  • Page 43 Table 1-3. System Messages (continued) Message Alert! Advanced ECC Memory Mode disabled! Memory configuration does not support Advanced ECC Memory Mode. Alert! iDRAC6 not responding. Rebooting. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down...
  • Page 44 Table 1-3. System Messages (continued) Message Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning.
  • Page 45 Table 1-3. System Messages (continued) Message Alert! System fatal error during previous boot. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board.
  • Page 46 Table 1-3. System Messages (continued) Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted CPUs with different logical processors detected! System halted CPUs with different power rating detected! System halted Current boot mode is set to UEFI. Please ensure compatible bootable media is...
  • Page 47 Table 1-3. System Messages (continued) Message DIMM configuration on each CPU should match. Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED> , Management Shared NIC= <ENABLED |DISABLED> Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to...
  • Page 48 Table 1-3. System Messages (continued) Message Keyboard fuse has failed Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected Maximum rank count exceeded.
  • Page 49 Table 1-3. System Messages (continued) Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on x Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry.
  • Page 50 Table 1-3. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt PCIe Training Error: Expected Link Width is x , Actual Link Width is y . About Your System Causes Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key...
  • Page 51 Table 1-3. System Messages (continued) Message Plug & Play Configuration Error Quad rank DIMM detected after single rank or dual rank DIMM in socket. Read fault Requested sector not found SATA Port x device not found Causes Error encountered in initializing PCIe device;...
  • Page 52 Table 1-3. System Messages (continued) Message Sector not found Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The amount of system memory has changed About Your System Causes...
  • Page 53 Table 1-3. System Messages (continued) Message The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ... The following DIMMs should in size...
  • Page 54 Table 1-3. System Messages (continued) Message Time-of-day not set - please run SETUP program Timer chip counter 2 failed configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
  • Page 55 Unified Server Configuration user documentation for more information. Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Reseat the memory modules. See "Troubleshooting System Memory"...
  • Page 56 Table 1-3. System Messages (continued) Message Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Unused memory detected. DIMMs installed in the following slot(s) are not available when in Mirror mode Unused memory detected. DIMMs installed in the following slot(s) are not available when in...
  • Page 57 Table 1-3. System Messages (continued) Message Warning: Control Panel is not installed. Warning! No micro code update loaded for processor n Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage.

  • Page 58: Warning Messages

    Table 1-3. System Messages (continued) Message Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: <message> Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary"...

  • Page 59: Diagnostics Messages

    The Unified Server Configurator User’s Guide provides information about setting up USC, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...
  • Page 60 About Your System...

  • Page 61: Using The System Setup Program And Uefi Boot Manager

    NOTE: Operating systems must be UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.

  • Page 62: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.

  • Page 63: System Setup Options

    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option System Time System Date Memory Settings Processor Settings SATA Settings Using the System Setup Program and UEFI Boot Manager Description Sets the time on the system’s internal clock Sets the date on the system’s internal calendar Displays information related to installed memory.
  • Page 64 Communication Screen" on page 70. Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. See "Embedded Server Management Screen (Optional)" on page 71. Enables you to manage power usage of the processor(s), fans, and memory modules with preconfigured or customized settings.

  • Page 65: Memory Settings Screen

    Option Report Keyboard Errors (Report default) F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Using the System Setup Program and UEFI Boot Manager Description Enables or disables reporting of keyboard errors during the POST.

  • Page 66: Processor Settings Screen

    Option Memory Operating Mode Node Interleaving (Disabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed Logical Processor (Enabled default) Virtualization Technology (Disabled default) Using the System Setup Program and UEFI Boot Manager Description This field displays the type of memory operation if a valid memory configuration is installed.

  • Page 67: Sata Settings Screen

    Option Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default) Processor 1 Family -Model- Stepping SATA Settings Screen Option SATA Controller Port A (Auto default) Port B (Off default) Port C (Off default) Port D (Off default)

  • Page 68: Boot Settings Screen

    Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence Determines the order in which the BIOS attempts to USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Using the System Setup Program and UEFI Boot Manager Description CAUTION: Switching the boot mode could prevent...

  • Page 69: Integrated Devices Screen

    Integrated Devices Screen Option User Accessible USB Ports (All Ports On default) Internal USB Port 1 (On default) Internal USB Port 2 (On default) Embedded NIC1 and NIC2 Embedded Gb NICx (NIC1 default: Enabled with PXE; Other NICs: Enabled) MAC Address OS Watchdog Timer (Disabled default) I/OAT DMA Engine...

  • Page 70: Pci Irq Assignment Screen

    PCI IRQ Assignment Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address External Serial Connector (Serial Device1 default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default) Using the System Setup Program and UEFI Boot Manager Description...

  • Page 71: Embedded Server Management Screen (Optional)

    Embedded Server Management Screen (Optional) Option Front-Panel LCD Options User-Defined LCD String Power Management Screen Option Power Management Using the System Setup Program and UEFI Boot Manager Description Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced"...

  • Page 72: System Security Screen

    Option CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) Using the System Setup Program and UEFI Boot Manager Description Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power.
  • Page 73 Option TPM Activation (No Change default) TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) Using the System Setup Program and UEFI Boot Manager Description When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action.

  • Page 74: Exit Screen

    NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 75: Using The Uefi Boot Manager Navigation Keys

    Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator (USC)), Diagnostics, and BIOS-level boot options.

  • Page 76: Uefi Boot Settings Screen

    Sets a one-time boot option not included in the boot option list. Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Unified Server Configurator, which allows you to run utilities such as system diagnostics. Accesses the BIOS-level boot options list without rebooting.

  • Page 77: Using The System Password

    Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option.
  • Page 78 Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 79), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.

  • Page 79: Using The Setup Password

    4 Type the system password. 5 Confirm that Not Enabled is displayed for the System Password. If Not Enabled is displayed for the System Password, the system password has been deleted. If Enabled is displayed for the System Password, press the <Alt><b>...

  • Page 80: Embedded System Management

    3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password." Embedded System Management The Unified Server Configurator (USC) is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server’s lifecycle.

  • Page 81: Baseboard Management Controller Configuration

    For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals. Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC 6 utility.

  • Page 82: Idrac Configuration Utility

    The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NICs.

  • Page 83: Installing System Components

    Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the packaging material that shipped with the system and/or take care to avoid any damage due to shock or vibration. NOTE: Depending on the configuration, your system may have cabled or hot-swappable hard drives, redundant or non-redundant power supplies, and an LCD panel or diagnostic indicators.
  • Page 84 Figure 3-1. Inside the System Installing System Components...

  • Page 85: Front Bezel

    system cover PCIe expansion card slots (5) power supply bay SAS backplane SAS or SATA hard drives (up to 6) tape drive (optional) chassis intrusion switch expansion card stabilizer Front Bezel NOTE: If you are removing or installing a hot-swappable hard drive, the system may remain turned on and in the upright position during removal of the front bezel.

  • Page 86: Installing The Front Bezel

    Figure 3-2. Removing and Installing the Front Bezel front bezel bezel tab slots (2) Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel.

  • Page 87: Front Bezel Inserts

    Front Bezel Inserts Removing the Front Bezel Insert NOTE: Before installing a drive in one or more of the front drive bays, first remove the corresponding insert(s) on the front bezel. NOTE: Bezel inserts may contain screws on the inside. You can attach the screws to new drives, as needed.

  • Page 88: Installing The Front Bezel Insert

    Installing the Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the bezel, align the insert tab with the corresponding notch on the bezel.

  • Page 89: Installing An Emi Filler

    Figure 3-4. Removing and Installing an EMI Filler EMI filler Installing an EMI Filler 1 Push the EMI filler into the empty drive bay on the front of the chassis until the filler locks into place. See Figure 3-4. 2 Replace the front bezel. See "Installing the Front Bezel" on page 86. Installing System Components...

  • Page 90: Opening And Closing The System

    Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: Whenever you need to lift the system, get others to assist you.

  • Page 91: Closing The System

    Figure 3-5. Opening and Closing the System cover release latch system cover Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Align the cover with the slots in chassis and lower the cover into the chassis.

  • Page 92: Cooling Shroud

    8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Cooling Shroud The cooling shroud directs airflow over the system processor and memory modules. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 93: Installing The Cooling Shroud

    Figure 3-6. Removing and Installing the Cooling Shroud expansion card stabilizer touch points (2) cooling shroud Installing the Cooling Shroud 1 Align the cooling shroud with the alignment guides in the system. 2 Hold the touch points on the cooling shroud and carefully lower the cooling shroud into the system.

  • Page 94: Hard Drives

    Hard Drives Your system supports up to six 3.5-inch or 2.5-inch SATA or SAS hard drives. Depending on your chassis, the hard drives are installed internally (see Figure 3-9) or at the front of the system (see Figure 3-7). Internal hard drives are connected to the system board.
  • Page 95 3 Press the button on the front of the drive carrier to release the carrier handle. See Figure 3-7. 4 Rotate the carrier handle to extract the drive from the bay. 5 Slide the hard drive out until it is free of the drive bay. 6 Remove the four screws that secure the hard drive to the hard-drive carrier.

  • Page 96: Installing A Hot-Swap Hard Drive

    Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: Not all operating systems support hot-swappable hard drive installation. See the documentation supplied with your operating system for more information.
  • Page 97 Figure 3-8. Installing a Hard Drive Into a Drive Carrier drive carrier hard drive screws (4) SAS/SATA screw hole Installing System Components...

  • Page 98: Removing A Cabled Hard Drive

    4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-7. 5 Push in (towards the system) on the hard drive carrier and rotate the handle up until it snaps into place.
  • Page 99 Figure 3-9. Removing and Installing a Cabled Hard Drive hard drive blue tabs (2) 6 Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. See Figure 3-10. power and data cable Installing System Components...

  • Page 100: Installing A Cabled Hard Drive

    Figure 3-10. Removing a Hard Drive From a Hard Drive Bracket hard drive NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-10) and insert the empty bracket back into the drive bay. 7 Close the system.
  • Page 101 3 Open the system. See "Opening the System" on page 90. 4 To remove the existing hard-drive bracket, press the blue tabs on each side of the bracket towards each other and slide the bracket up and out of the system.

  • Page 102: Optical And Tape Drives

    Optical and Tape Drives The 5.25-inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive. Removing an Optical or a Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 103: Installing An Optical Or Tape Drive

    Figure 3-11. Removing and Installing an Optical or Tape Drive optical drive drive bay screw slots power and data cables Installing an Optical or Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
  • Page 104 configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines: Each device attached to a SCSI host adapter must have a unique SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15).
  • Page 105 Figure 3-12. Installing Optical or Tape Drive Shoulder Screws shoulder screws (3) 7 From the front of the system, align the shoulder screws with the slots in the chassis and slide the drive into the drive bay until the shoulder screws snap into place.

  • Page 106: System Memory

    System Memory Your system supports DDR3 registered memory modules (RDIMMs) or ECC unbuffered memory modules (UDIMMs). Single and dual-rank memory modules can be 1067- or 1333-MHz, and quad-rank memory modules can be 1067-MHz. The system contains eight memory sockets split into two sets of four sockets, one set per each processor.

  • Page 107: Mode-Specific Guidelines

    • For Memory Mirroring or Advanced ECC Mode, the socket furthest from the processor is unused and memory modules are installed beginning with socket A1 or B1 and proceeding with socket A2 or B2. • Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths.
  • Page 108 Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor (memory should not be installed in the farthest channel). Mirroring must be enabled in the System Setup program. In a mirrored configuration, the total available system memory is one-half of the total installed physical memory.
  • Page 109 Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Memory Module Mode Size 2-GB 4-GB 8-GB Advanced 2-GB 4-GB 8-GB Mirroring 2-GB 4-GB 8-GB When available. Requires x4- or x8-based memory modules. Memory Single Processor Sockets Physical Available Memory...

  • Page 110: Installing Memory Modules

    Table 3-2. Sample UDIMM Memory Configurations (Per Processor) Memory Memory Module Mode Size Optimizer 1-GB 2-GB Advanced 1-GB 2-GB Mirroring 1-GB 2-GB Requires x4- or x8-based memory modules. Installing Memory Modules WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 111 3 Open the system. See "Opening the System" on page 90. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92. 5 Locate the memory module sockets. See Figure 6-1. 6 Remove the memory-module blanks from the sockets in which you plan to install memory modules: Press out the ejectors on each end of the socket until the memory-module blank pops out of the socket.
  • Page 112 8 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 9 Press down on the memory module with your thumbs until the socket levers latch into a locked position.

  • Page 113: Removing Memory Modules

    Removing Memory Modules WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The memory modules are hot to the touch for some time after the system has been powered down.

  • Page 114: Expansion Cards

    PERC 6/i controller SAS 6/iR controller SAS 5/iR controller PERC 6/E controller SAS 5/E controller All other Dell storage cards Non-Dell storage cards 4,5,1,2,3 All other NICs 1. Maximum of 2 of any card whose maximum power exceeds 15W. 2. Refer to the expansion card documentation to ensure that the maximum power does not exceed 15W.

  • Page 115: Installing An Expansion Card

    Installing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: Before installing any expansion cards, see ""Expansion Card Installation Guidelines"...
  • Page 116 11 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 12 Lower the expansion card stabilizer. 13 Close the system. See "Closing the System" on page 91. 14 Place the system upright and on its feet on a flat, stable surface.
  • Page 117 Figure 3-14. Removing and Installing an Expansion Card expansion card latch expansion card tab expansion card connector expansion card stabilizer touch points (2) expansion card expansion card tab slot expansion card stabilizer Installing System Components...

  • Page 118: Removing An Expansion Card

    Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 119: Raid Battery (Optional)

    RAID Battery (Optional) Removing the RAID Battery The information in this section applies only to systems with the optional PERC controller card. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Rotate the system feet inward and lay the system on a flat surface. 3 Open the system.

  • Page 120: Installing A Raid Battery

    Figure 3-15. Removing and Installing the RAID Battery RAID battery battery carrier tabs battery carrier Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-15. 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis.

  • Page 121: Power Supplies

    8 Rotate the system feet outward. 9 Reattach any peripherals and connect the system to an electrical outlet. 10 Turn on the system and attached peripherals. Power Supplies Depending on your configuration, your system supports up to two hot- swappable redundant 580-W power supplies or a single non-redundant 525-W power supply.

  • Page 122: Installing A Redundant Power Supply

    Figure 3-16. Removing and Installing a Redundant Power Supply power supply handle release latch Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 123: Removing A Power Supply Blank

    3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-18. 4 Connect the power cable to the power supply and plug the cable into a power outlet.
  • Page 124 5 Disconnect all the cables from the system board and drives. NOTE: Note the routing of the power cables as you disconnect the cables from the system board and drives. You must route these cables properly when you replace them to prevent them from being pinched or crimped. 6 Remove the screws that secure the power supply to the chassis and slide the power supply out of the system.

  • Page 125: Installing A Non-Redundant Power Supply

    Installing a Non-Redundant Power Supply 1 Slide the power supply into the back of the chassis. 2 Replace the screws that secure the power supply to the chassis. See Figure 3-17. 3 Connect all the power cables to the system board and drives. Ensure that all the cables are routed properly to prevent the cables from being pinched or crimped.
  • Page 126 10 Reconnect the system to power and restart the system. 11 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 61. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program.

  • Page 127: Integrated Dell Remote Access Controller 6

    Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) Installing an iDRAC6 Express Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

  • Page 128: Removing An Idrac6 Express Card

    Figure 3-19. Removing and Installing an iDRAC6 Express Card iDRAC6 Express card iDRAC6 Express card connector clip Removing an iDRAC6 Express Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

  • Page 129: Integrated Dell Remote Access Controller 6

    8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDRAC6 Enterprise card provides a set of advanced features for managing the system remotely.
  • Page 130 6 Install the iDRAC6 Enterprise card: Angle the card so that the RJ-45 connector fits through the back-panel opening. Align the front edge of the card with the two front plastic retention standoffs near the iDRAC6 Enterprise card connector on the system board.
  • Page 131 Figure 3-20. Removing and Installing an iDRAC6 Enterprise Card iDRAC6 Enterprise Card VFlash SD card Retention standoff tabs (2) VFlash media slot Retention standoff posts (2) iDRAC6 Enterprise card connector Installing System Components...

  • Page 132: Removing An Idrac6 Enterprise Card

    Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

  • Page 133: Vflash Media (Optional)

    VFlash Media (Optional) The VFlash media is a Secure Digital (SD) card that can be used with the optional iDRAC6 Enterprise card. Installing a VFlash Media 1 Locate the VFlash media slot at the back of the system. See "Back-Panel Features and Indicators"...
  • Page 134 5 Disconnect the system fan power cable from the system board. See Figure 3-21. 6 Press the fan release tab and slide the fan out of the securing slots on the chassis. See Figure 3-21. Figure 3-21. Removing and Installing the System Fan system fan FAN connector on the system board Installing System Components...

  • Page 135: Installing The System Fan

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 136 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 10 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.
  • Page 137 11 Rotate the processor shield upward and out of the way. See Figure 3-23. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor.

  • Page 138: Installing A Processor

    Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-23. 3 Install the processor in the socket. CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the socket. With the release lever on the processor socket in the open position, align the processor with the socket keys and set the processor lightly in the socket.

  • Page 139: System Battery

    11 Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program." 12 Run the system diagnostics to verify that the new processor operates correctly. See "Running the Embedded System Diagnostics" on page 174 for information about running the diagnostics.
  • Page 140 4 Locate the battery socket. See "System Board Connectors" on page 178. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Remove the system battery. Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 141: Chassis Intrusion Switch

    Chassis Intrusion Switch Removing the Chassis Intrusion Switch WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 142: Installing The Chassis Intrusion Switch

    chassis intrusion switch INTRUSION connector on the system board Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-25. 2 Slide the switch into the securing bracket notch. See Figure 3-25. 3 Connect the chassis intrusion switch cable to the connector on the system board.
  • Page 143 5 To disconnect the control panel cable from the connector on the system board: Squeeze the metal tabs on the ends of the cable connector. See Figure 3-26. Gently pull the connector out of the socket. 6 Using a Phillips screwdriver, remove the screw that secures the control panel assembly to the chassis.
  • Page 144 Figure 3-26. Removing and Installing the Control Panel control panel cable control panel screw Installing System Components control panel assembly release latch...

  • Page 145: Installing The Control Panel Assembly

    Installing the Control Panel Assembly 1 Connect the control panel cable to the control panel board. 2 Using a Phillips screwdriver, replace the screw that secure the control panel assembly to the chassis. 3 Connect the control panel cable to the system board. See Figure 3-26. 4 Close the system.
  • Page 146 7 Disconnect all the cables that are routed over the notch in the SAS backplane board. 8 To remove the SAS backplane: Pull the blue release pin and slide the backplane upwards. Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis.

  • Page 147: Installing The Sas Backplane

    blue release pin SAS B cable SAS backplane Installing the SAS Backplane WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Align the slots on the SAS backplane with the tabs on the chassis.

  • Page 148: Power Distribution Board (Service-Only Procedure)

    Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
  • Page 149 Figure 3-28. Removing and Installing the Power Distribution Board blue release pin securing slots power distribution board cables (5) power distribution board power supply units (2) Installing System Components...

  • Page 150: Installing The Power Distribution Board

    Installing the Power Distribution Board 1 Align the securing slots on the power distribution board with the tabs on the chassis. 2 Slide the board downwards until the blue release pin locks into place. 3 Connect all the power distribution board cables to the system board. 4 Replace the cooling shroud.
  • Page 151 4 Open the system. See "Opening the System" on page 90. 5 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92. 6 Disconnect all the cables from the system board. 7 If applicable, remove all expansion cards and any attached cables. See "Removing an Expansion Card"...
  • Page 152 Figure 3-29. Removing and Installing the System Board captive screw system board Installing System Components touch point...

  • Page 153: Installing The System Board

    Installing the System Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Unpack the new system board and remove the label that is located on the processor shield.
  • Page 154 14 Place the system upright and on its feet on a flat, stable surface. 15 Rotate the system feet outward. 16 Replace the front bezel. See "Installing the Front Bezel" on page 86. 17 Reattach any peripherals and connect the system to an electrical outlet. 18 Turn on the system and attached peripherals.
  • Page 155 Installing System Components...
  • Page 156 Installing System Components...

  • Page 157: Troubleshooting Your System

    Troubleshooting Your System Safety First — For You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging, especially after installing an operating system or reconfiguring your system’s...

  • Page 158: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate diagnostic test. See "Running the System Diagnostics" on page 173. If the tests run successfully, the problem is not related to video hardware.

  • Page 159: Troubleshooting A Serial I/O Device

    4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 160: Troubleshooting A Wet System

    • Change the auto negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound.

  • Page 161: Troubleshooting A Damaged System

    • iDRAC6 Express card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Reinstall the processors and heat sinks, memory modules, power supplies, and cooling shroud. 5 Close the system. See "Closing the System" on page 91. 6 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 162: Troubleshooting The System Battery

    • Fans • Processors and heat sinks • Memory modules • Hard-drive carriers 4 Ensure that all cables are properly connected. 5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93. 6 Close the system. See "Closing the System" on page 91. 7 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 163: Troubleshooting Power Supplies

    Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 23. CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat.

  • Page 164: Troubleshooting System Memory

    3 Open the system. See "Opening the System" on page 90. 4 Reseat the fan's power cable. 5 Restart the system. If the fan functions properly, close the system. See "Closing the System" on page 91. 6 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
  • Page 165 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 65. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 14.

  • Page 166: Troubleshooting An Internal Usb Key

    19 Replace the cooling shroud. See "Removing the Cooling Shroud" on page 92. 20 Close the system. See "Closing the System" on page 91. 21 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 167: Troubleshooting An Optical Drive

    10 Turn on the system and attached peripherals and check if the USB key is functioning. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help." Troubleshooting an Optical Drive WARNING: Only trained service technicians are authorized to remove the system...

  • Page 168: Troubleshooting An External Tape Drive

    Troubleshooting an External Tape Drive 1 Try using a different tape cartridge. 2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.

  • Page 169: Troubleshooting A Hard Drive

    Troubleshooting a Hard Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive.

  • Page 170: Troubleshooting A Sas Or Sas Raid Controller

    Verify that the cable connections between the hard drive(s) and the drive controller are correct and that the cables are securely seated in their connectors. Close the system. See "Closing the System" on page 91. Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 171: Troubleshooting Expansion Cards

    8 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 115. 9 If you have a SAS RAID controller, ensure that the following RAID components are properly installed and connected: •...
  • Page 172 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. If the problem is not resolved, proceed with the next step. 8 Open the system. See "Opening the System" on page 90. 9 Remove all expansion cards installed in the system. See "Removing an Expansion Card"...

  • Page 173: Troubleshooting The Processors

    Troubleshooting the Processors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Run the appropriate diagnostics test. See "Running the System Diagnostics"...
  • Page 174 17 Run the appropriate diagnostic test. See "Running the Embedded System Diagnostics." If the test fails, the processor is faulty. See "Getting Help" on page 185. 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 19 Open the system.

  • Page 175: Running The System Diagnostics

    Using Dell™ Diagnostics To assess a system problem, first use the Online Diagnostics. Dell Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.

  • Page 176: When To Use The Embedded System Diagnostics

    • Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...

  • Page 177: Using The Custom Test Options

    Testing Option Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.

  • Page 178: Viewing Information And Results

    Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. •...

  • Page 179: Jumpers And Connectors

    Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password"...

  • Page 180: System Board Connectors

    System Board Connectors Figure 6-1. System Board Jumpers and Connectors Jumpers and Connectors...
  • Page 181 Table 6-2. System Board Jumpers and Connectors Item Connector PCIE_G2_X4 PCIE_G2_X4 PCIE_G1_X4 PCIE_G2_X4 PCIE_G2_X8 CPU2 iDRAC6 Enterprise INT_USB1 INT_USB 2 PDB_CONN PWR_CONN CPU1 BP_I2C INTRUSION HD_ACT_CARD CTRL_PNL Description PCIe connector x4 (slot 1) PCIe connector x4 (slot 2) PCIe connector x4 (slot 3) PCIe connector x4 (slot 4) PCIe connector x8 (slot 5) System fan connector...
  • Page 182 Table 6-2. System Board Jumpers and Connectors Item Connector SATA_A SATA_B SATA_C SATA_D SATA_E SATA_F PWRD_EN NVRM_CLR BATTERY iDRAC6 Express Jumpers and Connectors Description SATA connector A SATA connector B SATA connector C SATA connector D SATA connector E SATA connector F Password enable jumper NVRAM clear jumper System battery...

  • Page 183: Sas Backplane Board Connectors

    SAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors hard drive connectors 0–2 J_SAS_B cable connector P3 power connector J_SAS_A cable connector front (facing hard-drive bay) back hard drive connectors 3–5 P4 power connector J_PLANAR_BMC cable connector Jumpers and Connectors...

  • Page 184: Power Distribution Board Connectors

    Power Distribution Board Connectors J_PWR1 connector J_PWR2 connector Jumpers and Connectors...

  • Page 185: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program." The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge"...
  • Page 186 Jumpers and Connectors...

  • Page 187: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 188 Getting Help...

  • Page 189: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 190 ECC — Error checking and correction. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or "out-of- band," server management on your network server using a remote access controller. ESD — Electrostatic discharge. ESM — Embedded server management.
  • Page 191 In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
  • Page 192 creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg —...
  • Page 193 MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs).
  • Page 194 ROMB — RAID on motherboard. SAN — Storage Area Network. A network architecture that enables remote network- attached storage devices to appear to a server to be locally attached. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices.
  • Page 195 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 196 termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices. TOE — TCP/IP offload engine. U-DIMM — An unregistered (unbuffered) DDR3 memory module. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
  • Page 197 W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force. Glossary...
  • Page 198 Glossary...

  • Page 199: Index

    139 blank hard drive, 94 configuring, 81 CD drive troubleshooting, 165 connectors USB, 20 video, 20 contacting Dell, 185 control panel assembly features, 12 installing, 145 LCD panel features, 15 removing, 142 cooling fans troubleshooting, 161 damaged systems troubleshooting, 159...
  • Page 200 expansion card troubleshooting, 169 expansion cards installing, 115 removing, 118 front-panel features, 12 guidelines connecting external devices, 22 memory installation, 106 hard drive troubleshooting, 167 hard drives (cabled) installing, 100 removing, 98 hard drives (hot-pluggable) installing, 96 removing, 94 heat sink, 136 iDRAC Configuration Utility, 82 indicators front-panel, 12...
  • Page 201 Memory Mirroring, 108 Optimizer, 108 memory modules (DIMMs) configuring, 106 installing, 110 RDIMM configurations, 108 removing, 113 messages error messages, 62 status LCD, 28 system, 42 warning, 58 microprocessor See processor. microprocessors troubleshooting, 171 indicators, 23 NICs troubleshooting, 157 Optimizer memory mode, 108 options system setup, 63 password...
  • Page 202 168 SATA hard drive. See hard drive. securing your system, 72, 78 setup password, 79 startup accessing system features, 11 support contacting Dell, 185 system cooling troubleshooting, 161 system features accessing, 11 system messages, 42 system password, 77 system setup...
  • Page 203 System Utilities screen, 76 UEFI Boot Settings screen, 75 upgrades processor, 135 internal connector for memory key, 125 video troubleshooting, 156 warning messages, 58 wet system troubleshooting, 158 Index...
  • Page 204 Index...

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