Cardinal Health Kangaroo NTrainer System 2.0 Troubleshooting Manual

Cardinal Health™ Kangaroo™ NTrainer™ System 2.0
Troubleshooting Guide
Common issues
Symptom
System won't turn on
Handpiece won't work
System unable to calibrate
Frozen screen
Unable to log in
Exits therapy
unexpectedly
Probable cause
Not holding front power button
for long enough
Rear power switch is not
turned on
Uninterruptible power supply
(UPS) is not turned on
System is not plugged in
Handpiece is not paired
Handpiece tubing not
connected correctly
Handpiece tubing damaged
Patient receiver tube not
connected correctly
Soothie pacifier not attached
correctly or damaged
Software malfunction
Incorrect password
Incorrect username
Damage to internal pump
Solution
Hold power button down for five seconds minimum
Flip power switch to "I" state
Press UPS power button on
Plug UPS into AC power supply and ensure proper connection
between UPS and monitor eclosure via the AC mains cable
Go to Manage NTrainer > Settings > Push "handpiece"
button > Pair handpiece
Ensure that handpiece tubing is correctly connected to both
the monitor enclosure and handpiece and that the patient
receiver tube is twisted into place
Check the handpiece tubing and all connections for signs of
damage; replace if damaged
Remove and reattach patient receiver tube
Remove and reattach soothie pacifier, or replace the
soothie pacifier
Hard reset the system by turning off the power switch at the
back of the monitor enclosure; wait one minute, turn back on
and go through start up process again
Contact system admin for a password change
Contact system admin for a username change
Contact Customer Service