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Samsung WA55A7700AV Service Manual
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Samsung WA55A7700AV Service Manual

Samsung WA55A7700AV Service Manual

Top–loading washer
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SERVICE
Clothes Washer (TOP-LOADING)
WA54CG7550A*
TOP–LOADING WASHER
Basic Model : WA55A7700AV
(WA7000A PROJECT)
Model Code : WA5*CG75**
WA5*CG71**
Manual
1. Safety Instructions
2. Features and Specification
3. Disassembly and Reassembly
4. Instruction of function
5. Troubleshooting
CONTENTS

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Summary of Contents for Samsung WA55A7700AV

  • Page 1 TOP–LOADING WASHER Basic Model : WA55A7700AV (WA7000A PROJECT) Model Code : WA5*CG75** WA5*CG71** SERVICE Manual CONTENTS Clothes Washer (TOP-LOADING) 1. Safety Instructions 2. Features and Specification 3. Disassembly and Reassembly 4. Instruction of function 5. Troubleshooting WA54CG7550A*...
  • Page 2 This document can not be used without Samsung’s authorization. CONTENTS 1. Safety instructions ..............1 1-1.
  • Page 3 This document can not be used without Samsung’s authorization. 1. SAFETY INSTRUCTIONS 1-1. SAFETY INSTRUCTIONS FOR SERVICE ENGINEERS  Be sure to observe the following instructions to operate the product correctly and safely to prevent possible accidents and hazards while servicing.
  • Page 4 This document can not be used without Samsung’s authorization. WARNING WHILE SERVICING • Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded. 4 If faulty, replace it immediately. Failing to do so may result in electric shock or fire. 4 If plug is faulty replace it, if outlet in consumers home is faulty have consumer call an electrician to replace.
  • Page 5 This document can not be used without Samsung’s authorization. CAUTION BEFORE SERVICING • Do not sprinkle water onto the washing machine directly when cleaning it. 4 This may result in electric shock or fire, and may shorten the product’s life cycle. • Do not place any containers with water on the washing machine. 4 If the water is spilled, it may result in electric shock or fire. This will also shorten the product’s life cycle.
  • Page 6 This document can not be used without Samsung’s authorization. CAUTION AFTER SERVICING • Check the assembled status of the parts. 4 Now is a good time to inspect your work. Review all connections and wiring, including mounting hardware. • Check the insulation resistance.
  • Page 7 This document can not be used without Samsung’s authorization. 2. FEATURES AND SPECIFICATIONS 2-1. FEATURE • Large capacity • Pet care wash • Super speed • Auto Dispense Features and Specifications _ 5...
  • Page 8 This document can not be used without Samsung’s authorization. ▶ Key Feature & Benefit WA7550C • Model : WA7550C • MAP : $1,299 • RTS : 2023. 3Q (W26) • Capacity : 5.5 cu.ft • Plant : TSE Key Feature & Benefit...
  • Page 9 This document can not be used without Samsung’s authorization. WA7500C • Model : WA7500C • MAP : $1,249 • RTS : 2023. 3Q (W26) • Capacity : 5.5 cu.ft • Plant : TSE/SEHA Key Feature & Benefit Auto Dispenser Largest Capacity •...
  • Page 10 This document can not be used without Samsung’s authorization. WA7150C/WA7155C • Model : WA7150C / WA7155C • MAP : $1099 / $999 • RTS : 2023. 3Q (W26) • Capacity : 5.4cu.ft / 5.3cu.ft • Plant : TSE Key Feature & Benefit...
  • Page 11 This document can not be used without Samsung’s authorization. WA7100C/WA7105C • Model : WA7100C / WA7105C • MAP : $999 / $899 • RTS : 2021. 3Q (W26) • Capacity : 5.5cu.ft / 5.4cu.ft • Plant : SEHA Key Feature & Benefit...
  • Page 12 And vibration sensing technology detects and reduces vibration from the motor. * Based on internal testing. Compared to Samsung conventional model without VRT Plus. Soft Close Lid Avoid being frightened by unexpected bangs! The top load washer’s Soft Close Lid closes safely, gently and silently.
  • Page 13 This document can not be used without Samsung’s authorization. ▶ Control Panel Image WA5*CG755*A* WA5*CG750*A* WA5*CG715*A* WA5*CG710*A* Features and Specifications _ 11...
  • Page 14 This document can not be used without Samsung’s authorization. 2-2. SPECIFICATION Year Launched 2023.06 2023.06 2023.06 2023.06 Project WA7550C WA7500C WA7150C WA7100C WA54CG7105AD WA55CG7100AD WA53CG7155AD WA55CG7500AV WA54CG7105AW Washer Model Code WA54CG7550AV WA54CG7150AD WA55CG7500AE WA55CG7100AW WA54CG7150AW WA54CG7105AV WA55CG7100AV Colors Black Black / Greige...
  • Page 15 This document can not be used without Samsung’s authorization. 2-3. PRODUCT DIMENSION ALL NEW MODEL Height (A) 45.8 in. (1163 mm) Width (B) 27.5 in. (699 mm) Height with door open (C) 59.5 in. (1511 mm) Depth (D) 29.4 in. (747 mm)
  • Page 16 This document can not be used without Samsung’s authorization. 3. DISASSEMBLY AND REASSEMBLY 3-1. DISASSEMBLY Part Figure Description 1. Remove the 5 screws holding the control panel assembly. 2. Separate the assy panel upward with the door slightly open. 3. Separate the hass wire from cover connector and wires connected to the sub PCB.
  • Page 17 This document can not be used without Samsung’s authorization. Part Figure Description 1. After separating the control panel, separate the water valve housing. 2. Remove the 3 fixing screws. Water Valve (WA71**) 3. Remove the wire-harness and release the clamp connecting the hose.
  • Page 18 This document can not be used without Samsung’s authorization. Part Figure Description 1. Remove the 2 screws from the cover plate. 2. Separate the control panel assembly 3. Separate the assy valve water, the main PBA, the assy sensor pressure.
  • Page 19 This document can not be used without Samsung’s authorization. Part Figure Description 7. Remove screws that fasten the cover top and frame. 8. Remove the screws on the front of the cover top. Top Cover Assembly / Door Switch 9. Separate the top cover assembly by lifting.
  • Page 20 This document can not be used without Samsung’s authorization. Part Figure Description 1. Separate the back cover. 2. Separate the pump wire. Drain-Pump 3. Remove 2 screws and separate 2 clamps. 4. Separate the wire Thermistor 1. Separate the wire and remove the 2 screws 1.
  • Page 21 This document can not be used without Samsung’s authorization. Part Figure Description Pulsator Model 4. Separate the pulsator cap by inserting the tip of a (-) screwdriver between the pulsator cap and the pulsator. 5. Then lifting the screwdriver up.
  • Page 22 This document can not be used without Samsung’s authorization. Part Figure Description 9. Remove the bolt holding the DDM motor-rotor housing with a 17mm wrench and then remove the motor housing. 10. Remove the 5 bolts holding the DDM motor-stator with a 10mm wrench.
  • Page 23 This document can not be used without Samsung’s authorization. 4. INSTRUCTION OF FUNCTION 4-1. CONTROL PANEL ▶ WA5*A755*A* ▶ WA5*A750*A* Cycle Selector Turn the dial to select a cycle. (For more information about wash cycles, see page 44.) The display shows current cycle information and estimated time remaining, or an information code if the washer Display needs to be checked.
  • Page 24 This document can not be used without Samsung’s authorization. Press to change the spinning speed for the current cycle. • High (Level 5): Extends the spinning process to effectively remove moisture from the load. This level uses a stronger spinning process to remove moisture, so it is not suitable for wrinkle-free or non-iron fabrics, or overloads.
  • Page 25 This document can not be used without Samsung’s authorization. ▶ WA5*A715*A* ▶ WA5*A710*A* Cycle Selector Turn the dial to select a cycle. (For more information about wash cycles, see page 42.) The display shows current cycle information and estimated time remaining, or an information code if the washer Display needs to be checked.
  • Page 26 This document can not be used without Samsung’s authorization. Press to change the soil level for the current cycle. • Heavy (Level 5): For extremely soiled loads. • (Level4): For heavily soiled loads. Soil • (Level 3): For moderately soiled loads. This setting is best for most loads.
  • Page 27 This document can not be used without Samsung’s authorization. • This icon indicates you can add or take out items after a cycle has started. Garment+ • To add or take out items, press Start/Pause (Hold to Start) to pause the cycle, and then open the lid. To resume the cycle, close the lid, and then press and hold Start/Pause (Hold to Start).
  • Page 28 This document can not be used without Samsung’s authorization. 4-2. SPECIAL FEATURES ■ Active WaterJet Active Waterjet (for prewash) You can use the Active Waterjet function to hand-wash your items before you put them in the washer. 1. Press Power to turn on your washer.
  • Page 29 This document can not be used without Samsung’s authorization. ■ Delay End Delay End You can set the washer to finish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
  • Page 30 This document can not be used without Samsung’s authorization. ■ ATC (Auto Temperature Control) ATC (Auto Temperature Control) ATC enables the washer to control water temperatures in each washing cycle using the internal thermistor. It is designed to maintain certain washing temperatures for best results.
  • Page 31 This document can not be used without Samsung’s authorization. ■ Child Lock Child Lock The Child Lock function locks the washer door to prevent children from climbing into and suffocating inside the tub. Activating the Child Lock function Press and hold Temp. and Rinse simultaneously for approximately 3 seconds.
  • Page 32 Smart Care To enable this function, you must first download the Samsung Laundry app at the Play Store or the App Store and install it on a mobile device featuring a camera function. The Smart Care function has been optimized for Galaxy & iPhone series (applicable models only).
  • Page 33 This document can not be used without Samsung’s authorization. 5. TROUBLESHOOTING 5-1. TEST MODE mode How to enter Smart Install Standby → Set the scheduled time to 17:00 → Press Start/Pause for 7 seconds → Smart Install Automatic check mode Smart Install →...
  • Page 34 • Check if power is supplied properly. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. Low voltage detected. • Check if the power cord is plugged in.
  • Page 35 High temperature heating check. • Turn off the washer, unplug it, wait one minute, and then plug the washer in again. If the information code remains, contact a Samsung customer service center. Check the drain hose. • Make sure the end of the drain hose is positioned correctly.
  • Page 36 This document can not be used without Samsung’s authorization. 5-3. ERROR CODE & CORRECTIVE ACTION Check Code Type Countermeasure Troubleshooting Procedure Measurement Photo Code ▶ Check the water level sensor frequency. • Check if the water 1. Check it after the water level sensor and the level sensor is connector are connected.
  • Page 37 This document can not be used without Samsung’s authorization. Check Code Type Countermeasure Troubleshooting Procedure Measurement Photo Code • This may occur when • Check if there is any alien substance inside 1. Check the drain pump resistance. the drain pump is the draining pump motor.
  • Page 38 This document can not be used without Samsung’s authorization. Check Code Type Countermeasure Troubleshooting Procedure Measurement Photo Code ▶ Check the contact between the control panel buttons and their corresponding tact switch. • Check whether either the Power switch or a - There must be a gap between a control tact switch is continually pressed.
  • Page 39 This document can not be used without Samsung’s authorization. Check Code Type Countermeasure Troubleshooting Procedure Measurement Photo Code • This may occur when the water level sensor is defective. • This may occur when Overflow Check • The water level sensor is replaced.
  • Page 40 This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2024 Samsung Electronics Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under applicable Printed in Korea International and/or domestic law.

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