Poly Studio G62 Administrator's Manual

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Poly Partner Mode (for Poly Studio G62,

Poly G7500, Poly Studio X70, Poly

Studio X52, Poly Studio X50, and Poly

Studio X30) Administrator Guide 4.3.0

SUMMARY

This guide provides administrators with information about configuring, maintaining, and troubleshooting the

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Summary of Contents for Poly Studio G62

Page 1 Poly Partner Mode (for Poly Studio G62, Poly G7500, Poly Studio X70, Poly Studio X52, Poly Studio X50, and Poly Studio X30) Administrator Guide 4.3.0 SUMMARY This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.
Page 2 Legal information Copyright and license Privacy policy Open source software used in this product © 2021-2024, HP Development Company, HP complies with applicable data privacy This product contains open source L.P. The information contained herein is and protection laws and regulations. HP software.
Page 3 Poly Partner Mode Overview .......................... 2 Product Overview of Poly Video Systems....................... 3 Poly Studio G62 product overview......................3 Poly G7500 System Features and Capabilities ..................3 Poly Studio X70 Features and Capabilities....................4 Poly Studio X52 Features and Capabilities....................4 Poly Studio X50 Features and Capabilities....................
Page 4 Connecting IP peripherals to the Poly Studio G62 LLN port ............30 Using modular room LLN switches ....................31 Configure the network switch ....................31 Connect modular room IP peripherals to the Poly Studio G62 LLN port using a network switch ............................33 Automatically Pair an IP Device...................... 33 Disable Automatic Pairing.......................
Page 5 Connecting Microphones to the Microphone Adapter ..............42 Move a Microphone Adapter to Another Location ................42 Connecting a Poly Studio E70 to a Poly Studio G62 or Poly G7500 system ..........43 Switch a Studio E70 USB-connected camera to IP LLN connected ............44 Unpair a Studio E70 camera from a G7500 to use it as a USB camera ..........
Page 6 Register the System Using DHCP Auto Discovery ..................55 6 Configuring Network Settings ........................... 56 Configuring Wired LAN Settings ........................56 Automatically Obtain IPv4 Address Settings..................56 Manually Configure IPv4 Address Settings.................... 56 Automatically Obtain IPv6 Address Settings..................57 Manually Configure IPv6 Address Settings.................... 57 Manually Assign a Host Name and Domain Name................
Page 7 Audio Output ..............................90 Configure audio output for HDMI and 3.5 mm audio ................90 Enable Speaker Volume Boost for Poly Studio G7500 in Teams Rooms mode ......91 Configure Audio Output Settings on Studio X Systems ................. 91 Speaker Volume Boost .......................... 91 Enable Speaker Volume Boost.......................
Page 8 Adjust the White Balance........................103 Adjust Your Studio X Camera Lighting Based on Your Workspace............. 104 Configure Camera Tracking Settings on Poly Studio G62 and Poly G7500 ........104 Configure Camera Tracking Settings for Studio X Family Systems............. 104 Select People Framing ........................105 Select Frame Presenter on Poly Studio E60 ..................
Page 9 Extron Environment Controls ........................110 Enable Environment Controls ......................110 Set Up to the Extron Control App on the Poly TC8 or Poly TC10 Device..........110 13 Controlling the System Remotely ......................... 112 Remotely Capture a Diagnostic Video Clip ....................112 Wake the System Remotely........................
Page 10 Verify Poly Lens Registration Status......................139 16 Troubleshooting............................140 Audio Issues..............................140 Poly Trio Audio Meter Not Displaying in System Web Interface ............140 Fix Polycom Acoustic Fence Issues with G7500 ................. 140 Zoom Rooms Doesn't Detect Studio X30 Microphone After Reboot ........... 140 Camera Issues ............................
Page 11 Provisioning Issues ............................. 147 Can’t Connect to Secondary Network After Changing Country Code..........147 Poly Clariti Manager Provisioning Fails After Downgrading Software ..........147 Zero Touch Onboarding Connection Fails During Initial Setup or After Reset ........148 LED Status Indicators for the System LAN Ports................. 148 System Update Issues ..........................
Page 12 OpenSIP networks and VoIP endpoint environments ● Icons used in Poly documentation This section describes the icons used in Poly documentation and what they mean. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
Page 13 Getting Started The Poly Studio G62, Poly G7500, and Studio X Family systems provide video conferencing capabilities and collaboration tools for any size meeting space or room. Poly Partner Mode Overview Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video systems.
Page 14 Poly Studio G62 is designed with simplified mounting and PoE+ class 4 power, so you can place it behind a display, under a table, or in an A/V rack. The Poly Studio G62 system supports Poly audio and video products over IP LLN as well as Poly and third-party products using the USB and 3.5 mm system ports.
Page 15 Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial ● audio for life-like presence and clarity Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common ● working environments HDMI: Single input and dual output ●...
Page 16 Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial ● audio for life-like presence and clarity Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common ● working environments Dual stereo speakers ●...
Page 17 Presenter tracking is only supported via USB connection. Poly G7500, Poly Studio G62, or Poly Studio X video bars don't support the Poly Studio E60 remote control. Use a Poly touch controller or the Poly G7500, Poly Studio G62, or Poly Studio X video bar's remote control.
Page 18 The figures and tables in the following topics provide information about hardware features available on your system. Poly Studio G62 system ports The following diagram describes the ports available on a Poly Studio G62 system. Table 2-1 Poly Studio G62 Ports...
Page 19 Provides access to the corporate network. Security lock Physically secures the system. Poly G7500 Hardware The following figure displays the hardware features on the Poly G7500 system. The table lists each feature numbered in the figure. Table 2-2 Poly G7500 Feature Descriptions Ref. Number...
Page 20 HDMI input for sharing content (for example, from a laptop) HDMI output for the primary monitor HDMI output for the secondary monitor LAN connection for the system Link-local network (LLN) connections for IP-based peripheral devices Power cord port Poly Studio X70 Hardware Table 2-4 Ref. Number Feature Description Screen...
Page 21 Indicates the system status and information on the tracked speaker Poly Studio X70 System Hardware Ports The following illustration and table explain the hardware ports on your Poly Studio X70 system. Table 2-5 Poly Studio X70 System Hardware Port Descriptions Ref.
Page 22 The system is in an active call and the video is muted Shutters are open Poly Studio X52 Hardware The following figure displays the hardware features on the Poly Studio X52 system. The table lists each feature numbered in the figure. Table 2-6 Poly Studio X52 Feature Descriptions Ref.
Page 23 HDMI port for content sharing and Device Mode USB-C port for Device Mode Poly Studio X52 Privacy Cover The Poly Studio X52 system provides a physical cover that you can place over the camera lens to protect your privacy. Chapter 2 Getting Started...
Page 24 Poly Studio X50 Hardware The following figure displays the hardware features on the Poly Studio X50 system. The table lists each feature numbered in the figure. Table 2-8 Poly Studio X50 Feature Descriptions Ref. Number Feature Feature Description Screen Protective screen that covers the front of your system...
Page 25 LAN connection for the system Power cord port Poly Studio X50 Privacy Cover The Poly Studio X50 provides a physical cover that you can place over the camera lens to protect your privacy. Poly Studio X30 Hardware The following figure displays the hardware features on the Poly Studio X30 system. The table lists each feature numbered in the figure.
Page 26 HDMI input for sharing content (for example, from a laptop) USB-A ports LAN connection for the system Poly Studio X30 Privacy Cover The Poly Studio X30 provides a physical cover that you can place over the camera lens to protect your privacy. Poly Studio X30 System Ports...
Page 27 LED indicators Front and right indicators that show the status of the camera Poly Studio E70 Ports The following illustration and table explain the ports on your Poly Studio E70 camera. Chapter 2 Getting Started...
Page 28 Reset button Ethernet port (Can be used to provide power to the camera) USB-C port Power cord port Poly Studio E70 Privacy Shutter Behavior The privacy shutter automatically opens and closes depending on the state of the connected video system. NOTE: Shutter behavior may vary depending on the partner application.
Page 29 The system is in an active call and the video is muted Shutters are open Poly Studio E60 Camera Hardware The following figures and tables explain the hardware features on the Poly Studio E60 camera. Table 2-14 Poly Studio E60 Feature Descriptions...
Page 30 Connects the camera to a power source using an optional power cable (available separately) Poly Studio E60 Privacy Shutter Behavior The Poly Studio E60 camera comes with a physical cover that blocks the camera lens to protect your privacy. Figure 2-1 Poly Studio E60 privacy cover Manually remove the privacy cover before starting your video conference to show your video.
Page 31 The following topics list the LED behavior for your system. The tables list each LED indicator and its associated status. Poly Studio G62 LED behavior Use the LED on the front left corner of the Poly Studio G62 system to get information on the state of your system. Table 2-16...
Page 32 Error preventing normal operation Solid red Muted microphone LED Status Indicators for the Poly Studio X70 System Use the LED on the right side of the system to help you understand the system's behaviors. LED Status Indicators for the Poly G7500 System...
Page 33 Active call in progress Solid red Audio is muted LED Status Indicators for Poly Studio X50 and Poly Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors. Table 2-20...
Page 34 LED Status Indicators for the Poly Studio E70 Camera The camera provides LED indicators on the front and right side of the camera to help you understand the camera’s behaviors when connected to a Poly Studio G62, Poly G7500, or Poly Studio X system. Table 2-21...
Page 35 Table 2-21 Poly Studio E70 Camera System LED Status Indicators (continued) Color and Pattern Status Pulsing amber Firmware update or factory reset in progress Flashing blue Camera is IP pairing NOTE: If LED continues to flash blue, unplug and then replug the Poly Studio E70 camera.
Page 36 Connect the system Ethernet port to your network using the supplied Ethernet cable. Turn on the system using the supplied power supply. On Poly Studio G62 systems, connect the sysetm LAN PoE port to a PoE+ class 4 Ethernet switch or PoE+ class 4 PoE injector.
Page 37 The default configuration of a Poly video system depends on the supported features included with the system's initial software version. The default configuration for Poly Studio G62, Poly G7500, and Poly Studio X systems align as much as supported features allow.
Page 38 To finish setting up your system, manually configure the system’s local administrator password, country, and timezone. After completing setup in the system web interface, you can pair a Poly TC10 or TC8 touch controller. NOTE: To avoid power frequency issues with your system, choose a location.
Page 39 NOTE: Starting with VideoOS 4.0, you can use Google Meet with your Poly Studio X70, Studio X50, Studio X52 (on VideoOS 4.1), or Studio X30 system. Google Meet is not supported on Poly Studio G62 or Poly G7500 systems. To use your system with Google Meet, you'll need a Google Workspace account with Google Meet licenses.
Page 40 Registering the System with Poly Lens Poly Lens provides cloud-based management and insights for your system. You can register your system with Poly Lens during system setup or on the Poly Lens registration page. For more information, see Poly Lens Help.
Page 41 IP devices to the Poly Studio G62 LLN port. The Studio X70, Studio X50, Studio X52, and Studio X30 systems don't support LLN connections. You can pair the following devices to your Poly Studio G62, or Poly G7500 system with an LLN connection: Poly IP Table Microphone ●...
Page 42 ● can be up to 91 m (300 ft) in length. Using modular room LLN switches Manually connect modular room IP peripherals to Poly Studio G62 systems using a modular room link-local network (LLN) switch. NOTE: Poly G7500 doesn't support connecting a network switch to the LLN ports. Use the three LLN ports to connect up to three IP peripherals on Poly G7500 systems.
Page 43 In the Configuration Management section, select Browse file and click in the blank space. A file web browser opens. Browse to the downloaded files, and select the file labeled Poly-MR-16.cfg and select Upload. Once the progress bar turns green and reaches one hundred percent, select Restore Now.
Page 44 Connect the Ethernet patch cable to port 9 on the Netgear ProAV M4250-9G1F-PoE+ (GSM4210PD) switch. Connect the cable to the left RJ-45 port (labeled LLN) on the back of the Poly Studio G62 system. Connect your Poly modular room peripherals as needed to ports 1 to 8 on the switch.
Page 45 Pairing a Poly Trio C60 speakerphone to the system You can use a Poly Trio speakerphone as a controller and audio device with a Poly Studio G62, Poly G7500, Poly Studio G62, and Poly Studio X series system. NOTE: You can’t use a Poly Trio speakerphone if your system is connected to Wi-Fi as the primary network.
Page 46 ● You want to pair multiple similar devices (for example, to control the system with more than one ● Poly TC8 or TC10 device). NOTE: The Enable New Device Auto-Pairing setting applies only to link-local network (LLN) devices; not devices connected to the primary network.
Page 47 Poly Bluetooth Remote Control You can use the Poly Bluetooth Remote Control with your system. NOTE: Remote control functionality may be limited in other partner applications. Use the system web interface to perform the following tasks: Configure a remote control’s button behavior.
Page 48 The remote control unpairs. Poly IR Receiver and IR Remote Connect a Poly IR receiver to your Poly Studio G62, Poly G7500, or Poly Studio X system to control the system with a Poly IR remote. Pair a Bluetooth Remote Control...
Page 49 HP Support site. Poly IR Remote Control Button Functions When you connect a Poly IR receiver to your G7500 or Studio X system, you can use the Poly IR remote control to navigate your system. NOTE: Remote control functionality may be limited in other partner applications.
Page 50 Mute Mute or unmute the system microphones IP Microphones You can use a combination of IP-based Poly table and ceiling microphones with your Poly Studio G62 or Poly G7500 system. These microphones also support Polycom Acoustic Fence technology. NOTE: The Poly Studio G62 includes one LLN port. The Poly Studio G62 LLN port doesn't provider power to IP devices.
Page 51 Table 3-4 Poly IP Table Microphone Port Descriptions Ref. Number Port Description Link-local network (LLN) connection Microphone cable connector Microphone cable connector LED Status Indicators for IP Microphones Use the LED on the IP table and ceiling microphones to get information on the state of each device.
Page 52 Poly Microphone IP Adapter The Poly Microphone IP Adapter lets you connect non-IP Polycom audio devices with your system. For example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system through the microphone adapter.
Page 53 Polycom Microphone IP Adapter Setup Sheet . Move a Microphone Adapter to Another Location You might need to move your microphone adapter from a Poly G7500 system in one room to a Poly G7500 system in another room. In the system web interface, unpair the microphone adapter from the system.
Page 54 Connecting a Poly Studio E70 to a Poly Studio G62 or Poly G7500 system You can connect a Poly Studio E70 camera to a Poly G7500 or Poly Studio G62 system as a USB or IP camera. Connecting a Poly Studio E70 to a Poly Studio G62 or Poly G7500 as an IP camera You must use a link-local network (LLN) switch to connect multiple IP devices.
Page 55 Switch a Studio E70 USB-connected camera to IP LLN connected Change the connection for a Poly Studio E70 camera with a G7500 system from USB to IP LLN. NOTE: Pairing Studio E70 as an IP LLN camera overrides the camera's USB connectivity and capabilities until you Unpair it.
Page 56 Hot plugging a USB camera isn't supported. Power off the system before connecting the camera. To power on the Poly Studio E70, connect the Poly Studio E70 to an available LLN port on the Poly G7500. Connect the Poly Studio E70 USB-C port to a USB-A port on the Poly G7500 using the supplied USB-C to USB-A cable.
Page 57 Set up your Poly Studio E60 camera Set up your Poly Studio E60 camera and initialize it to start using it. Connect your Poly Studio E60 camera to the system using the provided USB 3.0 Type-B to USB 3.0 Type-A cable.
Page 58 Configuring General Settings General settings include your system name, location, and language preferences. Name the System and Room Name your system and assign it a room name. In the system web interface, go to General Settings > System Settings. Edit the Device Name, Room Name, or both. The system supports double-byte characters.
Page 59 State/Province ● Country ● Select Save. Set the Date and Time Change the date and time settings in the system web interface. In the system web interface, go to General Settings > Date and Time. Configure the following settings (your changes save automatically): Table 4-1 Date and time settings Setting...
Page 60 Configure the following settings (your changes save automatically): Table 4-2 Location settings Setting Description Country Specifies the country where the system is located. Changing the country automatically adjusts the country code associated with your system. Country Code Displays the country code associated with the system location.
Page 61 Select Save. Shared Microsoft Teams Admin Center Settings Your Poly video system supports a limited number of settings from the Teams Admin Center through the configuration profile. The following Teams Admin Center settings are available with your Poly video system..
Page 62 In the system web interface, go to General Settings > System Settings > Collaboration Tools. To disable the camera control button, clear the Show Camera Control Button check box. Disable Poly Device Mode Disable Device Mode to stop the system from being used as an external camera, microphone, and speaker for a USB-connected laptop.
Page 63 For information about the data that Poly collects, see the system privacy guide. Send Usage Data to Poly You can help Poly improve its products and services by allowing the collection of usage data from your system. With your agreement, the system sends the following information to Poly Cloud Services and the...
Page 64 Using a Provisioning Service Provisioning services, such as Poly Lens or Poly Clariti Manager, enable you to deploy enterprise- wide configurations to your systems. You can use a provisioning service to perform the following actions with your system and some of its...
Page 65 It might take a minute or two for the status to change. Download a Provisioning Template Configuration File Template configuration files show how parameters are set on your Poly G7500, Poly Studio G62, and Poly Studio X series system. You can use this template to modify parameters and import the changes to your provisioning server.
Page 66 DHCP server. The DHCP server should send address information that matches one of the address formats. ■ Configure your DHCP server to send the username, password, and URL of your provisioning service in the following format: For Poly Clariti Manager use https://<shareduserID>:<sharedpassword>@<server> ● /ucservice For example, https://mySharedID:mySharedPW@video.example.com/ucservice For Poly Lens use https://<ServerUser>:<ServerPassword>@<ServerAddressURL ●...
Page 67 You also can register your system with SIP and H.323 for calling. NOTE: If you run scanning tools that interact with Poly systems, Poly recommends that you run these tools after business hours. Scanning tools may take bandwidth and resources from the system resulting in degraded performance.
Page 68 Table 6-1 IP settings (continued) Setting Description Default Gateway Specifies the default gateway assigned to your system. Select Save. Automatically Obtain IPv6 Address Settings You can enable your system to use IPv6 addresses and get IP address information automatically. You must have a DHCP server deployed in your environment. WARNING! If your network environment only supports IPv6, you must manually configure a static IPv4 address.
Page 69 Video traffic is RTP traffic consisting of video data and associated RTCP traffic. You can use any value from 0 to 7, although Poly recommends not using 6 and 7. Enter an Audio Priority to set the link layer priority of audio traffic on the wired LAN.
Page 70 ● SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) ● You can use any value from 0 to 7, although Poly recommends not using 6 and 7. Select Save. Configure System 802.1X Settings You can configure your system to use 802.1X authentication when connecting to the wired LAN.
Page 71 802.3 autonegotiation procedures. If you enable this setting, the system sets LAN Speed and Duplex Mode to read-only. Poly recommends that you use autonegotiation to avoid network issues. LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the (under General Settings in the local LAN speed.
Page 72 LLDP and LLDP-MED Support Link Layer Discovery Protocol (LLDP) and Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) are supported on your system. LLDP is a vendor-neutral link layer protocol in the Internet Protocol Suite used by network devices to advertise their identity and capabilities on an IEEE 802 local area network (LAN).
Page 73 NOTE: The quality of your calls is dependent on the quality of your Wi-Fi signal. The system doesn’t support Wi-Fi as a primary network for the following conferencing providers or modes: Poly Video Mode ● Device Mode (provider) ● GoToRoom ●...
Page 74 If you’re using Microsoft Team Rooms as a provider, reboot the system. Configure Wi-Fi Settings from System Device Settings Set up the Wi-Fi network from Device Settings on your video system or Poly TC10 or Poly TC8 device. Select More > Device Settings.
Page 75 You can specify requirements for administrator, remote access, and SNMP passwords for your system. Poly strongly recommends that you create an administrator password for your system. Administrators set password policies and minimum requirements. In the system web interface, go to Security > Password Requirements.
Page 76 Configure the following settings: Setting Description Admin ID The local administrator account name (default is admin). Room Password You must enter this password to change administrator settings in the local interface. The default password is the last six characters of the serial number listed in System Details and on the back of the device.
Page 77 Specifies whether you can access the system using the system web interface. IMPORTANT: If you disable web access, the Poly TC8 or TC10 won't be able to connect to the system. Enable Diagnostics Port Idle Session Timeout Specifies whether to allow the diagnostics port to time out and close the active session at the configured time interval of no activity or not.
Page 78 You can’t completely turn off the USB-C port; it still provides power. If you disable the system’s USB ports, you can’t use the system as an external camera, microphone, and speaker accessory (i.e., Poly Device Mode). In the system web interface, go to Security > Access.
Page 79 DST=172.18.1.170 LEN=28 TOS=0x00 PREC=0x00 TTL=63 ID=22458 PROTO=UDP SPT=1450 DPT=7788 LEN=8 PKI Certificates If your organization uses a public key infrastructure (PKI) for securing network connections, Poly recommends that you have a strong understanding of certificate management and how it applies to your system.
Page 80 Common Name (CN) Specifies the system name. This is a required field. Maximum characters: 64 (truncated if necessary). Poly recommends the following guidelines for this field: For systems registered in DNS, use the system's FQDN. ● For systems not registered in DNS, use the system's IP address.
Page 81 If you generate a second CSR before you install the first one, the device discards the previous CSR. In the system web interface, go to Security > Certificates. Choose from: Select Poly TC8 > Create and Download CSR. ● Select Poly TC10 > Create and Download CSR. ●...
Page 82 Once you receive a signed certificate from the CA that processed your CSR, you can install it on your system. NOTE: System certificates must be created on the Poly system and signed by an external CA before installation. Externally created device certificates won't work properly. This option isn’t available if your certificate is provisioned to the system.
Page 83 View a Certificate The system lists user-installed certificates in the system web interface, where you also can view the contents of those certificates. In the system web interface, go to Security > Certificates. The Certificates page lists your user-installed certificates. It includes information about which entity a certificate is issued to, who issued it, when it expires, and the certificate type (server, client, or CA).
Page 84 CRL was updated, and when it’s scheduled to update again. Delete a CRL You can remove CRLs that were previously uploaded on the Poly G7500, Poly Studio G62, and Poly Studio X series system. This option is not available if your CRL is provisioned to the system.
Page 85 An allow list supports up to 30 addresses (including IPv4 and IPv6 formats) and can only be configured in the system web interface. NOTE: If your IP addresses are dynamically assigned, make sure the allow list is updated so those hosts can connect to your system.
Page 86 2001:db8::/48 ● 2001:db8:abcd:0012::0/64 ● 2001:0db8:85a3:0000:0000:1234:0abc:cdef ● Call Encryption Check your conferencing application documentation for information about how calls are encrypted. Set Up a Security Banner You can create a security banner, which is a message that displays before users log in to the system remotely.
Page 87 Digest authentication (with either MD-5 or SHA-256 digest) ● NTLM authentication (only NTLMv2 is supported) ● Basic authentication (this insecure method is disabled by default) ● No authentication (or null authentication, meaning the proxy server doesn’t require credentials) ● Your system supports the following services when configured to use a web proxy: Provisioning service ●...
Page 88 Your system automatically downloads and reads the PAC file specifying the proxy rules. The system also automatically downloads subsequent files before the current file expires. Manually Update the PAC File on the System Even if you set up your system for automatic or semi-automatic web proxy configuration, you can still manually download a new PAC file from the server.
Page 89 In paired mode, your Poly TC10 or Poly TC8 Touch Controller syncs SCEP settings automatically from your Poly Studio G62, Poly G7500, or Poly Studio X system. Configure or pair the touch controller in a staged network before moving to an 802.1x enabled network. For more...
Page 90 Settings Description SCEP URL The URL of the SCEP server SCEP Challenge Password Password configured in the SCEP server to generate a certificate. Automatic Renewal The automatic renewal period before certificates expire. You can choose the period based on the number of days or percentage of time left.
Page 91 NOTE: Check your conferencing application’s documentation for firewall settings specific to their service. Table 7-3 Ports Used by Poly Studio G62, Poly Studio G7500, and Poly Studio X Systems Port Direction Type Protocol Function Open by Configurable Default? Port? Outbound...
Page 92 Table 7-3 Ports Used by Poly Studio G62, Poly Studio G7500, and Poly Studio X Systems (continued) Port Direction Type Protocol Function Open by Configurable Default? Port? Outbound Static TLC-encrypted DNS-over-TLS (DoT) operation. For more information, see https:// developers.google.com/ speed/public-dns/ docs/dns-over-tls.
Page 93 When you enable M-Mode, even the faintest musical notes come through clearly. Enable NoiseBlockAI Enables Poly NoiseBlockAI, which during a call eliminates background and extraneous sounds in common working environments. NOTE: This setting is disabled when you enable M- Mode.
Page 94 ● the video system. Configure IP Microphones You can configure IP table and ceiling microphone settings for your Poly Studio G62 and Poly G7500 systems. The Studio X70, Studio X52, Studio X50, and Studio X30 don’t support IP microphones. In the system web interface, go to Audio/Video > Audio > Audio Input.
Page 95 Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. You need a primary microphone and at least one more microphone to create the fence. The boundary radius can be two to several feet around the following Poly peripheral devices: Table microphone ●...
Page 96 For Poly Studio G62 Systems: Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your Poly Studio G62 system. You need a primary microphone and at least one more microphone to create the fence.
Page 97 Specify the Primary and Fence Microphones To use Polycom Acoustic Fence technology with your Poly Studio G62 or Poly G7500 system, you need a primary microphone to pick up audio and one or more fence microphones to define the audio boundary.
Page 98 Poly NoiseBlockAI v2 incorporates Poly Sound Reflection Reduction. This feature uses advanced AI and machine learning to identify and reduce distracting noises and reverberations for the far end. Poly NoiseblockAI v2 supported configurations NOTE: Disable noise reduction on your DSP when using Sound Reflection Reduction or NoiseBlockAI options.
Page 99 The system detects which microphone is picking up the strongest audio input from the speaker and automatically changes to that microphone. For example, if you frequently walk behind your unit you can place the Poly Studio table microphone behind your system to catch your voice as you walk around.
Page 100 Studio X70, Studio X52, Studio X50, and Studio X30 built-in microphones for speaker locating ● only Also note the following when using Poly Trio microphones with your video system: You can’t use Poly IP audio devices, including table and ceiling microphones and the microphone ● adapter. Polycom Acoustic Fence technology isn’t available.
Page 101 You can use the primary monitor’s built-in speakers, the Studio X Family systems’ built-in speakers, or you can connect an external speaker system to the Poly G7500, or a JBL Pro Soundbar to a Poly Studio G62 system to provide more volume and comprehensive sound in large rooms.
Page 102 ● output. Changes take effect immediately. Enable Speaker Volume Boost for Poly Studio G7500 in Teams Rooms mode Use Speaker Output Enhancement to increase the 3.5mm audio output volume on your Studio G7500 system in Microsoft Teams Rooms mode. In the system web interface, go to Audio / Video > Audio.
Page 103 Choose Speakers When Paired with Poly Trio C60 In or out of a call, you can toggle whether you want to use Poly Trio C60, connected monitor, or video system speakers. In the system web interface, go to Audio/Video > Audio > Audio Output.
Page 104 NOTE: Once connected to the system, the processor handles all audio. ● In Poly provider mode the video system’s 3.5mm stereo input will remain active unless you ● select Play to Far Sites, Mute Controller, Echo Cancelled. Connect a USB Audio Device to the System...
Page 105 Zoom Rooms mode. Using the EagleEye Cube USB Camera Microphone With a G7500 system, you can use the Poly EagleEye Cube USB camera as a microphone if you don’t connect other microphones to the system. Enable Poly Trio C60 Speakers and Microphones in Microsoft Teams Mode Poly Trio C60 microphones are muted by default when the system is using Microsoft Teams Rooms.
Page 106 HDMI output devices can vary greatly, keep the distance from the HDMI source to the system input as short as possible. Poly claims no responsibility or liability for the quality, performance, or reliability of third-party HDMI cables, HDMI splitters, or HDMI USB adapters.
Page 107 The content sharing HDMI interface supports audio streaming. Sharing content from personal computing devices refers to sharing content using a computer with an HDMI connection. Poly G7500, Poly Studio G62, and Poly Studio X series system supports a variety of resolutions.
Page 108 On each screen, select the Hand icon. Select Finish Configuration. Connect a third monitor to a system in Zoom Rooms mode Poly Studio G62 and Poly Studio X52 support connecting a third monitor using the Plugable USB to HDMI adapter (UGA-2KHDMI). NOTE: Connecting a third monitor is supported in Zoom Rooms mode only.
Page 109 The Plugable USB to HDMI adapter (UGA-2KHDMI) is for connecting a third monitor only. You must have a primary and secondary monitor connected to HDMI Out port 1 and HDMI Out port 2 before connecting the adapter. Connect the Plugable USB to HDMI adapter (UGA-2KHDMI) to the USB Type-A port on the system.
Page 110 Poly VideoOS Release Notes for specific information about the cameras you can use with your system. NOTE: If you connect an unsupported camera, the system still attempts to show video. Poly can’t guarantee that the results are optimal or that the available settings are the same as a supported camera.
Page 111 Table 9-5 (continued) Setting Description Camera sleep mode Specifies a sleep mode for your camera. Fast Wake Up: The camera provides an image as soon as the monitor wakes. While asleep, the camera faces forward. When you set sleep Display to Black, an image ●...
Page 112 When you connect or disconnect a camera, camera priority determines the primary or active camera. The system observes the following camera type priority: Embedded camera (Poly Studio X only) HDCI camera (Poly G7500 only) Use MJPEG Video Format on EagleEye Cube Cameras...
Page 113 The system only displays settings that apply to your camera. For example, you don’t see tracking options if your camera doesn’t support tracking. For a list of supported configurations for Poly cameras, see the camera information in Video Integration. In the system web interface, go to Audio/Video > Video Inputs.
Page 114 Adjust the White Balance Use white balance to compensate for light source variations in the room. Poly cameras automatically adjust the white balance when set to Auto. In the system web interface, go to Audio/Video > Video Inputs. Choose one of the following options for the White Balance setting (available options depend on the camera you’re using):...
Page 115 Select Save. Configure Camera Tracking Settings on Poly Studio G62 and Poly G7500 Poly camera tracking technology can automatically frame groups of people or the active speaker in medium and large rooms. Tracking options and behavior depend on the camera connected to your system.
Page 116 NOTE: People Framing will not work in 4K resolution on Poly Studio X30 and Poly Studio X50 video bars. In the system web interface, go to Audio/Video > Video Inputs.
Page 117 Poly Lens Feedback Portal. Your Poly system uses the area visible by the camera to locate and track meeting participants in a conference room. In situations such as a conference room with glass walls, the area visible by the camera may extend beyond the conference room.
Page 118 Sharing Content Your system provides a single way to share content through a wired connection. The conferencing provider may provide other ways of sharing content. Refer to partner documentation for information on their content sharing capabilities. Default Option for Sharing Content Once your system is running and configured for your environment, users can share content from their personal devices with no additional setup using the following methods.
Page 119 Customizing the Local Interface You can configure some of the Poly G7500, Poly Studio G62, and Poly Studio X series system local interface settings according to your preferences. Configure Dual Monitor Display Settings You can choose your self view and content display preferences when you connect two monitors to your system.
Page 120 NOTE: RingCentral doesn't support digital signage. Appspace ● Raydiant ● Configure Digital Signage Configure digital signage to display when the video system is idle during office hours. You must have an account with a digital signage provider to use this feature. The digital signage platform provides the tools necessary to configure the digital signage you want to display on the system.
Page 121 Extron Environment Controls You can configure Extron Control for Poly TC8 or TC10 devices and enable users to control smart devices configured to work with Extron devices, such as lighting, window shades, and displays. You must have an Extron IPCP Pro control processor and a license for the Extron Control App to use this feature.
Page 122 When you enable to always show the status bar in the Extron Room Control settings, the TC8 or TC10 device screen flickers frequently. Hide the status bar to prevent the screen from flickering. Set Up to the Extron Control App on the Poly TC8 or Poly TC10 Device...
Page 123 The system sends the video clip and people tracking information to Poly support. To enable diagnostic video capture on your system, you'll need to: Register and connect the system to Poly Lens ● Enable camera tracking ●...
Page 124 Settings lock again if you exit the Settings screen, restart the system, or power off the system. Updating Software You can update your Poly G7500, Poly Studio G62, and Poly Studio X series system software a few different ways. Use one of the following methods to update system software: Poly download server ●...
Page 125 ● Updating a Paired Poly TC8 or Poly TC10 To update a Poly TC8 or Poly TC10, pair it with a G7500 or Studio X series system and ensure it has access to the Poly update server. When the system checks for new software, it also checks for peripheral software updates. If a TC8 or TC10 update is available, the TC8 downloads the software directly from the Poly update server and updates to the available software version.
Page 126 Poly Online Support Center A software server hosted by Poly. By default, your system is set to use the Poly update server for software updates. You can enable automatic updates or manually update your system using the system web interface.
Page 127 Update Poly HDCI Cameras You can automatically update an HDCI-connected Poly camera, but not in the same way you update the Poly G7500 system and other connected devices (such as IP microphones). Chapter 14 System Maintenance...
Page 128 Downgrading from VideoOS 4.x to VideoOS 3.x versions isn’t supported. Manually Downgrade Software in the System Web Interface You can downgrade your Poly G7500, Poly Studio G62, and Poly Studio X series system software and the software of some of its paired devices from a custom download server.
Page 129 Select Save. Reset System Settings You can reset your Poly G7500, Poly Studio G62, and Poly Studio X series system to its default configuration settings. You may need to perform a system reset for a variety of reasons, for example, when moving a device to a new location.
Page 130 Locate the System IP Address Using a Paired TC8 or TC10 Touch Controller You can view the system IP address on a paired Poly TC10 or Poly TC8 touch controller. On the Poly TC10 or Poly TC8 user interface, swipe left from the right side of the screen. Select Settings.
Page 131 ● Disconnect the power supply to turn off the system. Do one of the following: On the back of the Poly Studio G62, insert a straightened paper clip through the factory ● restore pinhole. On the front of the Poly G7500, insert a straightened paper clip through the factory restore ●...
Page 132 On the bottom of the Poly Studio X30, insert a straightened paper clip through the factory ● restore pinhole. While continuing to hold the restore button, reconnect the power supply to turn the system on. When the system LED indicator light turns amber, stop pressing the restore button.
Page 133 While pressing the factory restore pinhole button, power on the system by connecting the Ethernet cable to the PoE+ LAN port. Continue pressing the factory pinhole reset button until the Poly Studio G62 LED flashes. Factory Restore the Poly Studio X52 A factory restore completely erases the system’s flash memory and restores it to a stable software...
Page 134 NOTE: Don’t power off the microphone during this process. It restarts when complete. Factory Restore a Ceiling Microphone You can restore a microphone to its default settings. This process refreshes the device by deleting its configurations except the current version of software. Factory restoring the ceiling microphone requires the following tools: A small, thin block N45 magnet (for example, 76.2 mm [3 in.] ×...
Page 135 USB port. NOTE: Poly recommends formatting your USB flash drive with the FAT32 file system. Insert a straightened paper clip through the factory restore button pinhole. While continuing to hold the restore button, reconnect the power supply to turn the microphone adapter on.
Page 136 A factory restore completely resets the camera to default settings and restores it to the factory firmware version. You can only factory restore your Poly Studio E60 camera via the camera's own system web interface. Select Diagnostics and Device Reset.
Page 137 NOTE: You must have the system USB ports enabled on the system. Add the audio Configuration file supplied by Poly to a USB flash drive formatted to FAT32. Connect the USB flash drive to a USB-A port on the system.
Page 138 Guide. Checking System Status You can verify the status of your Poly G7500, Poly Studio G62, and Poly Studio X series system in the local and system web interfaces. Status information also include details about connected devices and system services.
Page 139 File is expired. Verify the PAC File Contents You can check the contents of the PAC file on your Poly G7500, Poly Studio G62, and Poly Studio X series system. In the system web interface, go to Network > LAN Network > Web Proxy Settings.
Page 140 Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a USB flash drive to the system. When the Poly G7500, Poly Studio G62, and Poly Studio X series system log fills past your configured threshold, the system triggers the following actions: Transfers the log to a USB flash drive if you set Transfer Frequency to Auto At Threshold.
Page 141 .tgz file. Transfer Logs to a USB Flash Drive You can transfer logs to a USB flash drive to free up space on your Poly G7500, Poly Studio G62, and Poly Studio X series system. Chapter 15 Diagnostic Functions...
Page 142 Configure Remote Logging You can configure your Poly G7500, Poly Studio G62, and Poly Studio X series system to send the event details it collects to a remote logging server (using syslog or a similar mechanism). Remember the following about remote logging with your system: The system sends logs to remote logging servers over a secure TLS connection.
Page 143 Enable logging to the system’s internal storage to help troubleshoot critical issues that are causing normal logging operations to fail. CAUTION: Poly recommends logging to the system’s internal storage only when tracking critical issues. Enabling for extended periods of time causes wear on the system’s storage and may cause the system to fail.
Page 144 Sample Log File The following code shows examples from a system log file. Login:2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService: securityserviceproto.cpp SecurityServiceCreateSessionRequest clienttype: 3 location: 192.168.137.1 clientName: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.129 Safari/537.36 request: clienttype: kWeb2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService: createSession ClientType is 3 location: 192.168.137.1 name:Mozilla/5.0 (Windows NT 10.0;...
Page 145 If the test is successful, the hops between your system and the specified destination display. SNMP Reporting The Poly G7500, Poly Studio G62, and Poly Studio X series system supports SNMP versions 1, 2c, and 3. SNMP can provide the following event information about your system: Alert conditions located on the system alert screen ●...
Page 146 ● Supports trap destination addresses ● Configure SNMP You can monitor your Poly G7500, Poly Studio G62, and Poly Studio X series system remotely with SNMP. In the system web interface, go to Servers > SNMP. Configure the following settings:...
Page 147 Table 15-5 SNMP settings (continued) Setting Description User Name Specifies the User Security Model (USM) account name for SNMPv3 message transactions. The maximum length is 64 characters. Authentication Algorithm Specifies the type of SNMPv3 authentication algorithm used. ● ● Authentication Password Specifies the SNMPv3 authentication password.
Page 148 Select Download MIB. Test the Call Experience Run a near end loop test to verify what others see and hear in a call with your Poly G7500, Poly Studio G62, and Poly Studio X series system. This test isn’t available in a call, on the TC8, TC10, or the system web interface.
Page 149 Go to Ping. Enter the IP address or URL of the system you want to call. Select Start. If the test is successful, an abbreviated Internet Control Message Protocol (ICMP) message displays. You see H.323 or SIP information depending on how the far-site system is configured. View Call Statistics You can look at in-call data to help you troubleshoot system issues or problems experienced by call participants.
Page 150 Error concealment ● Verify Poly Lens Registration Status You can check if your system is registered with Poly Lens. ■ In the system web interface, go to Servers > Cloud to check the Registration Status. Verify Poly Lens Registration Status...
Page 151 Troubleshooting Refer to the following topics to help you diagnose and fix problems while using your Poly G7500, Poly Studio G62, and Poly Studio X series system. Audio Issues If you're having issues with audio or audio peripherals, refer to the following topics for guidance.
Page 152 Camera Issues If you're having issues with built-in or connected cameras, refer to the following topics for guidance. A Portion of the EagleEye Cube USB Camera Name Is Cut Off Names created using the Polycom Companion app can be up to 60 characters long, but your system cuts off the name after 32 characters.
Page 153 Adjust the Sharpness slider. Increasing the sharpness provides more detail. Adjust the Color Saturation slider. Increasing the color saturation can correct washed out colors in low light situations. Select Save. Presenter Tracking Takes Longer Than Expected or Doesn't Identify a Presenter On a Studio X50 or Studio X30 system, you set camera tracking to Presenter Tracking, but the camera doesn’t identify and track the speaker during a meeting.
Page 154 If you try to use AirPlay to share full screen video from a website or app on an Apple iOS device, the iOS device displays a message that the video is playing on the Poly VideoOS device, but the VideoOS device shows a black screen.
Page 155 IP Device Doesn’t Display On the Available Devices List Even though the Poly G7500, Poly Studio G62, and Poly Studio X series device you want to pair is connected to the network, you don’t see it under Available Devices in the video system web interface.
Page 156 IP Device Paired to Inaccessible Video System Your Poly G7500, Poly Studio G62, and Poly Studio X series device was paired with a video system you can no longer access (for example, the video system lost its network connection or was moved to another location).
Page 157 Go to Audio/Video > Monitors and clear Enable Consumer Electronics Control. Can’t Wake the System by Touching the Monitor Touching the monitor doesn’t wake your Poly G7500, Poly Studio G62, and Poly Studio X series system. If your system’s Display setting is on No Signal, your monitor may be powering down its USB ports when the system goes to sleep and disabling its touch capabilities.
Page 158 LDAP Directory Server Ignores the Minimum TLS Version Setting You’ve changed your Poly G7500, Poly Studio G62, and Poly Studio X series system configuration to use TLS version 1.1 at minimum, but the system still connects to your LDAP directory server with TLS 1.0.
Page 159 ■ Configure your firewall and/or web proxy so that the system can communicate with the ZTO service (zto.poly.com) on port 443. LED Status Indicators for the System LAN Ports You can verify network connectivity by looking at the LAN port LEDs on the back of your system.
Page 160 Wake the system using one of the following methods: Touch the screen of a paired TC10 or TC8. ● Touch the screen of a connected touch monitor. ● Press a button on a paired remote control. ● Go to System Settings > Device Management and select Update System. The system updates the connected peripherals.
Page 161 Do one of the following: In the system web interface, go to Dashboard > System Detail. ● On a paired Poly TC8 or Poly TC10 device, go to Menu > Settings > Connected Room ● System. Locate the printed serial number on the bottom or rear of your system.
Page 162 Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.
Page 163 Last update: July 2024 Email us at documentation.feedback@hp.com with queries or suggestions related to this document. Chapter 17 Getting help...

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G7500 Studio x70 Studio x52 Studio x50 Studio x30 Studio e70