Renault KANGOO E-TECH Manual

PROCESSES

Handover is a special moment in the customer experience. It is the first contact between the customer and his new car. To create a strong link to the brand, a personalised and celebrated handover is ideal.
Here are the 5 stages in a successful handover:

PREPARATION FOR DELIVERY

Personalising the handover:
To personalise the handover process, certain information must be collected to make this moment feel unique to the customer.

Test drive report:

• Test drive date.
• Features tested/not tested.
• Features appreciated/not mastered
• Conclusion of the test drive.

Customer file:

• Customer's age.
• Customer's profession.
• Customer's address/email.
• Vehicle currently owned.
• Connected services ordered (where applicable).
• Battery lease contract.

The results of the planning call for the delivery appointment:

• Date and duration of the handover.
• Specific explanations expected.
• Required focus on features.
• Implementation of the charging infrastructure (verify or propose intermediation).

PREPARING THE VEHICLE AND THE CELEBRATION

Personalising the vehicle:

• Save the customer's home address in the navigation system favourites and in Z.E. Trip.
• Configure the cables available in the vehicle in R-LINK.
• Activate Z.E. Voice (if fitted)

Prepare the celebration:

• Cover the vehicle after a final Flash AVES.
• Place the personalised welcome card.
• Follow the celebration process specified by the point of sale (behaviour, symbol and atmosphere).
• Charge the vehicle and reset the battery level indicator to 200 km (battery at 100%) by following the procedure below:
  • Vehicle stopped (engine switched off).
  • Simultaneously press the brake, accelerator and reset button.
  • The remaining driving range is reset to 200 km.

INTRODUCING THE CUSTOMER TO THEIR NEW CAR

The customer gets their first glimpse of the car.
In the presence of the Sales Adviser, the customer discovers his new car which is waiting under its cover in the delivery zone. This is the first contact before the administrative delivery: "his car is there, waiting for him."

HANDOVER

It is necessary to ensure that the customer is available until the end of the agreed appointment. Depending on his answer, the handover process can be adapted. It will take place after the administrative delivery process.

Short format
"Essentials" handover (20 minutes)

Standard format recommended
Standard handover (30 minutes)

BRINGING HANDOVER PROCESS TO AN END

Remind the customer of the following information:

• 3 years' free connectivity and 3 years' free map updates (R-LINK Evolution) via the multimedia store or MY Renault.
• Terms of the warranty and maintenance
• The guide, the manual and the e-guide website provide explanations concerning the vehicle functions.

Offer the customer the additional handover process
Remind the customer of the benefits of registering on MY Renault
Introduce the customer to the Service Advisor

FRONT AND ENGINE COMPARTMENT

Registration plate compliance,
VIN Servicing schedule and date of first service
Opening the charging flap (operation with cable and socket)

PASSENGER SIDE

Radio-frequency remote control: locking/unlocking of doors
Passenger airbag deactivation
Warning lights: driver and passenger seatbelt alarms; passenger airbag
Passenger seat adjustments, folding down of seat
Storage

REAR SEATS

Child lock on sliding side door + Isofix mounting (5seat version)
Adjusting headrests and seatbelts, seats
Folding down bench (5-seat version)
Storage

REAR

Location of and access to the emergency spare wheel and tool kit or how to use the tyre inflation kit How to change the rear light bulbs
Hinged rear roof flap (if fitted)
Opening/closing and boot features
Luggage compartment modular layout
Luggagespace cover
Charging cable

DRIVER'S POSITION

Gear shift lever
Parking brake/with hill start assist
Activating/central locking of doors while driving
Child safety (blocking opening panels: doors and windows)
Seatbelts (adjusting)
"Go" electric start
Dashboard lights (Go, lighting, alerts, tyre deflation sensing, etc.)
On-board computer: reinitialising tyre pressure
Speed Limiter and Cruise Control
Multimedia: basic functions of the different "Universes", activation of connected services (more update features), customer phone pairing, Z.E. trip, Z.E. interactive
Air conditioning (front/rear), heat pump, preconditioning
Tyre inflation label
Adjusting the seat (manual settings, heat), door mirrors, steering wheel
ECO mode/Driving range management
Automatic low-beam headlamp activation
Onboard computer
Parking assistance: reversing sensor Multimedia: details on "universes" (programming addresses, radios, media widgets, etc.) and apps
Storage

STAGE 1: Front and Engine Compartment

CONNECTION AND CHARGING
Plug in and unplug the cable, open the charging outlet... When it's electric, it's easy!
Invite the customer to open the flap and plug in the charging cable so they can see how easy it is to use.
Guide them step by step using the KANGOO Z.E. charging procedure:

RECHARGING THE BATTERY
Show the customer that the charging cable is located in the vehicle luggage compartment. Put the lever into the P position.

Have the customer carry out the process:

• Plug the end of the cable into the power source.
• Unlock the charging flap (6) using the switch or the radio-frequency remote control.
• Open the valve (7)
• Plug the cable into the vehicle: The light appears on the instrument panel.
  Tell the customer that the charging cable must be properly unwound to prevent it overheating.

STAGE 2: Passenger Side

CV FOLDING PASSENGER SEAT AND PIVOTING PARTITION
Essential when transporting long or bulky items.
ROTATING THE PARTITION
Have the customer carry out the process:

• Show them how to unlock the seat by turning the handle 1 downwards.
• Have them lift the cushion of the front passenger seat to the vertical position (arrow).
• Lower the headrest 2 as far as it will go.
• Show them the handle 1 for unlocking the seat back and have them turn it downwards. Place the seat back in the horizontal position. To make the operation easier, show them how to swivel the headrest.
• Show them how to unlock the pivoting part by lifting the latch 3.
• Reposition the seat cushion by performing the procedure in reverse.
• Have the customer swivel the movable part at a right angle and lock it in point 5 by lowering the latch 3.
• Ensure that the locking point 4 is clean.

Tell the customer to:

• Ensure that no object prevents the seat from being adjusted.
• When the rear bench is folded down, the front seats must be adjusted carefully.
• Ensure that the seat has locked into place.

STAGE 4: Rear

CHARGING CABLE
Two chargingcables to go further!
Show the customer that they have two charging cables located in the boot in a protective pocket.
Charging cable A

Charging cable B

• Tell them to never leave the unit hanging by the cable. Show the customers the slots C for hanging the unit. If there is a malfunction during charging (red light on the unit D switches on), explain that charging must be immediately stopped. See the instructions on using the cable.

Explain in detail the specific uses of each charging cable:

• Charging cable A: cable for specific wall unit or public terminal for standard charging of the traction battery.
• Charging cable B: for charging at a GreenUp domestic power point specifically for the vehicle (standard charging in 14A) or at a standard domestic power point (booster charging in 10A).

Showthem the charging modes and times.

• The Kangoo Z.E. charger has power of 7kW (32A) single-phase. Charging at 32A (220v) single-phase is therefore optimal. This is the mode to recommend.

STAGE 5: Driver's Position

DRIVING RANGE MANAGEMENT
An essential tool for savingenergy.
Remind the customer that the battery provides the electrical energy necessary to the engine for moving the vehicle.
Explain that the remaining driving range displayed is calculated according to the energy consumption over the last 200 km travelled (or the last 30 km if reset). The estimated driving range may vary even if the vehicle is 100% charged.
Wind and the heat in the passenger compartment affect driving range, but the driver cannot influence these factors. Explain to the customer that they play an active role in their own driving range, since they have control over certain factors that impact driving range:

• Use of heating and air conditioning.
• Vehicle speed.
• Charging of the vehicle.
• Topography (ascents, flat areas, descents). Show your customer the different features that will help them reduce their energy consumption and optimise the driving range of their vehicle.
  • Tell your customer that the battery is also sensitive to the outside temperature and that it performs better in warm weather than in cold weather.

STAGE 5: Driver's Position

DRIVING RANGE MANAGEMENT
An essential tool for savingenergy.
Give the customer the actual driving range scale:

Other factors that influence distances:

• +150 kg of load distances reduced by 10%
• No wiremesh partition in the vehicle in winter distances reduced by 5 to 6%
• ECOmode used distances increased by 10%

Emphasise:

• The charge level, indicating the amount of power remaining.
• The backup threshold, indicating that when the battery reaches about 12% charge, a warning light turns on, accompanied by an audio signal.
• Imminent immobilisation thresholds and their working principles.
• The electronic system temperature warning light .
• Low-batterywarning light.

POWERSAVER
The power saver, integrated into the instrument panel, makes it possible to see vehicle energy consumption in real time and manage the operating life of the battery. Explain the way the power saver works and what each zone means:

Usage zone 0: "neutral"

• This indicates zero consumption.

Usage zone 0: "energy recovery"

• This indicates that the engine generating electrical current during deceleration (lifting the foot from the accelerator or applying the brakes), which recharges the battery while braking the vehicle.

Usage zone B: "consumption recommended"

• This indicates that the traction is battery is producing the electrical energy the engine needs to move the vehicle.

DRIVING RANGE MANAGEMENT
An essential tool for savingenergy.
ECO MODE
To optimise vehicle driving range.

Explain to the customer the benefit of using the "ECO mode" function for optimising the vehicle's driving range and how it affects all of the factors that consume energy: engine power, heating and/or air conditioning, etc.)
With the ECO mode, you can increase driving range by an impressive 10%!

Activation of the function

• Press the switch (1).
• The light (2) appears on the dashboard.

Explain to the customer that while driving they can temporarily quit ECO mode to recover the engine's performances.
To do so, firmly and fully apply the accelerator.
ECO mode is reactivated when you ease up on the accelerator.

Deactivatingthe function

• Press the switch (1).
• The light (2) turns off on the dashboard.

Resetting the remaining driving rangeindicator for the customer

• The estimated driving range is simulated based on the vehicle's usage history.
• Resetting will give a driving range based on the last 30 km of driving.

AIR CONDITIONING AND HEAT PUMP
The heat pump on KANGOO Z.E. is a reversible air-conditioning system. Show the customer the heatingand air conditioning controls.
Tell them what each control does:

1. Air recycling control.
2. Adjust the air temperature and select the heating programming, air conditioning programme.
3. Adjust the ventilation speed.
4. Adjust the distribution of air in the passenger compartment.
5. De-icing and demisting control and indicator light for the deicing rear window and the de-icing door mirrors.
6. Control and light for starting the A/C air conditioning (subject to vehicle).
7. Switch off heating. In the off position, the heating stops consuming power.

Tell the customer that the heat pump is effective for heating in the - 5°c/10°c range of outside temperature; similarly, it does not work in cooling mode below 10°C.

• Outside temperature < 10°C In this mode, air coming into the passenger compartment is not dehumidified.
• Outside temperature > 10°C The cold circuit of the heat pump is in operation. In this mode (A/C air conditioning), air coming into the passenger compartment is cooled and then reheated, thus dehumidifying it. Demisting is therefore quicker.

• To optimise the heating and air conditioning performances, the interior and exterior ventilation can run for up to 15 minutes after turning off the engine.
• Say that the preconditioning starts 30 minutes before the programmed time.
• Say that the vehicle must be connected to the mains with a charge of more than 90% for the preconditioning function to start.
• The function automatically switches off 10 minutes after the programmed time.

VEHICLE PRECONDITIONING
This function turns on the heating in cold weather and the air conditioning in warm weather.

Conditions: The battery charge must be above 90%. The vehicle must be plugged into the mains. Control 2 must be in one of the positions (hot or cold)
To programme the start time of the function:

• Navigate in the menu using buttons C and D until the message "COMFORT PROG" appears.
• Long press on button D on the pad 5, the hour flashes.
• Short press on button C to adjust the hour.
• Long press on button D on the pad 5, the minutes flash.
• Short press on button C to adjust the minutes.
• Confirm with a long press on the button D on the pad 5. The message "COMFORT PROG" and the programmed time are displayed on the dashboard 4.

OPERATING PRINCIPLE
In heating mode, explain to the customer that there is always an audible banging inside or outside the vehicle for a few seconds after the engine is switched off. This also happens while driving when the air conditioning is switched off (ventilation switch-off control).

TYRE PRESSURE
Safety comes first!
The driver is alerted if there is insufficient tyre pressure (deflated or punctured tyre, etc.).

TYRE PRESSURE WARNING
The tyre pressure loss alert system is a direct system with a pressure sensor on the valves, which periodically measures tyre pressure during driving.
The orange indicator light 1 comes on as a warning.

RESETTINGTYRE PRESSURE
Tell the customer that after any change in the pressure of one of the four tyres (namely, after use of the tyre inflation kit, over-inflating for motorway driving, deflating (if pressure too high), after a wheel change or swapping tyres), the system must always be reset after the reset procedure to prevent erratic alert messages.
Perform this reference value resetting procedure together with the customer:

• By successively and briefly pressing the button3 or 4, select the "TYRE PRESSURE REACHED" function on the display 2.
• Long press (3 seconds) one of the buttons3 or 4 to begin the initialisation. The set message displayed confirms that the request has been received.

The reset is complete after driving at over 40km/h for several minutes.

• Tell your customers that the tyre pressure must be reset when the engine is cold.

DISPLAY
Explain the various display configurations of the orangeindicator light:
The display 2 on the dashboard informs about any inflation errors (tyre deflated, punctured, etc.).

Deflated or punctured: Indicator light on
The system has detected that the tyre pressure is significantly lower (-20%) than the reference value (saved).
Tell the customer that, depending on the situation, this indicator light may be accompanied by the message "READJUST TIRE PRESSURE" or "
PUNCTURE". This message is accompanied by the indicator light.
The four tyres must be re-inflated and checked, then "ACQUISITION" resetting.

Indicator light flashes for 70 sec then steady
This indicator light is accompanied by the message "CHECK TYRE SENSORS". This message is accompanied by the indicator light .
They indicate that at least one of the wheels is not fitted with sensors (spare wheel for example). In other cases, an electronic diagnostic needs to be conducted as a Renault after-sales service.

• It is possible that a sudden loss of tyre pressure (e.g. burst tyre) may not be detected by the system.

AUTOMATIC HEADLIGHTS
Lighting adapts to light conditions, ensuring there is always proper lighting while you drive.
Tell the customer that, when the engine is running, the dipped beam headlights are automatically turned on or off depending on the light conditions (if vehicle fitted).
When the switch is on, show them how to turn the function off by pressing the button (3) for at least 4 seconds.
Explain to them how to turn the function on by repeating the same procedure.

WIDE VIEW MIRROR
A new perspective on safety.
Tell the customer where the Wide View Mirror is located (if fitted).
Very useful at intersections, this blind spot rear-view mirror located in the passenger sun visor is an important safety feature. It more than doubles the right side visibility angle, thereby eliminating the blind spot, which is very large on the quarter panel versions.

Z.E. VOICE
To guarantee the safety of all road users!
Tell the customer to warn other road users, particularly pedestrians and cyclists, of their presence.
Explain to them that the system is automatically activated when the engine is started if the vehicle speed is between 1 and 30 km/h.

Activation/Deactivation
Invite the customer to start the engine, pressing the switch (1) to turn on/off the feature. The light (2) in the switch (1) will turn on or off.
Explain that the sound of the alert can be adjusted:

• Hold down the switch (1): you will hear the different sound options.
• Release the switch (1) when you hear your chosen sound.

R-LINK EVOLUTION
An integrated multimedia and connected touchscreen tablet, featuring the TomTom navigation as standard.
Guide the customer through their first steps on the tablet and introduce them to the main menu and its 6 universes:

NAVIGATION:

• Explain the different sub-menus of the Navigation universe to the customer.
• Tell them how to update the map.
• They receive free updates for three years.

TELEPHONE:

• Help the customer set up their telephone with the system.
• Dial a number. Demonstrate the voice recognition system.

MULTIMEDIA:

• Explain the different sub-menus of the Multimedia universe to the customer.
• Show the customer that their favourite radio stations have been preprogrammed in the system and explain how to save another station.

VEHICLE:

• Present the "Drving eco2" menu and its benefits

SERVICES:

• Explain that 3 years of connectivity are provided for free.
• Present the Z.E. Trip function (map of charging terminals)
• Present the Z.E. Connect function (information about the vehicle and the Z.E. environment).

SYSTEMS:

• Flux Z.E.
• MY Z.E. INTER@CTIVE to start and stop remote charging (via smartphone or web)

MY Z.E. CONNECT
Remotely view (via smartphone or web):

• Battery status (charge level, time remaining to 100%)
• Vehicle driving range
• Charginghistory
• Messages (low battery, alerts etc.)

IGNITION AND GEAR SHIFT LEVER
One of the benefits of KANGOO Z.E.: silent running
Sit the customer down behind the wheel so they can discover the cockpit.
Point out the low amount of noise created by the engine when the vehicle starts.

Start the KangooZ.E.
Explain the ignition process for starting the vehicle:

• Insert the key
• Put the gear shift lever in position (P)
• Apply the brakes and turn the key
• An audio signal indicates that the vehicle is ready to be driven
• "GO" displayed on the dashboard

Gear shift lever
The gear shift lever works in connection with an automatic gearbox. Show the 4 driving positions to the customer:

• P: Park
• R: Reverse
• N: Neutral
• D: Drive

After several weeks of using Kangoo, the customer will have questions about the equipment and features and may have encountered difficulties.
Start by answering their questions, ask them for feedback, then guide and advise them.
Here is some additional information that will help the new Kangoo Z.E. owner make the most of their cars innovative features and enjoy a special experience on-board.

ADDITIONAL BOILER
Additional diesel oil heating can be fitted in the vehicle and make it easier to heat the passenger compartment. This increases comfort without reducing the vehicle's driving range.
Turning on the additional heating deactivates the other heating, heat pump and air conditioning modes.

Conditions of use:

• The vehicle's engine must be running.
• The switch 4 must be activated.
• The ventilation control 2 must not be in position 0.
• The temperature control 1 must not be in the "heating off" position 3.
• The minimum fuel level must not be reached.

The additional heating is powered by a 13-litre diesel tank, which generates an operating life of around one week in extremely cold conditions.
If the engine is running and the heater is on, when the driver opens the door a message appears on the dashboard accompanied by an audio signal to tell them to switch off the additional heating.

• Tell your customer that when the minimum fuel level is reached, the indicator light is illuminated on the dashboard. After a few minutes of operation, a dashboard message indicates that the additional heating has been switched off.

Z.E PASS
A solution for worry-freerecharging.
Ask the customer if they have Z.E. Pass and if they downloaded the application. If not, suggest registeringfor Z.E. Pass.
Check that the VIN is integrated into the application.

PROCEDURE:
Explain how:

1. To locate charging terminals Find a recharging terminal by clicking on the "Map" menu.
2. Rechargingthe vehicle:
   1. Via the RFID Z.E. PASS:
      Tap the pass (RFID card) on the front of the terminal to recharge, tap the pass again to stop.
      The total charge and invoice will be sent via email.
   2. Via the Z.E. PASS application:
      Select the charging point on the map, then select the menu option "start charging service", then enter the reference of the charging terminal. To stop recharging, click "stop recharging".
3. Totrack recharges and payments:
   Show the customer how to access their entire recharge and payment history in the log tab.

ASSISTANCE AND ONLINE HELP

Below you will find the various sites available to help and accompany you while you use your vehicle.

RENAULT CONNECT
The site dedicated to multimedia assistance with specific videos and tutorials (use, updating, etc.).
renault.co.uk/renault-connect

MY RENAULT
The site dedicated to the management of your account and to the purchase of apps
my.renault.co.uk