Yealink SIP-T31P, SIP-T31G Manual

PHONE LAYOUT

PLACE CALLS

Using the handset
Dial the number you wish to call, then pick up the handset.
Note: You can also pick up the handset before dialing. However, the system completes the call after a slight pause in entering digits on the dialpad.
Using the speakerphone With the handset in the cradle, dial the number, then press or the Send soft key.

ANSWER CALLS

Using the handset
When a call comes in, pick up the handset.

Using the speakerphone
When a call comes in, press , the blinking line key, or the Answer soft key.

Answer a second call
When a second call comes in, press the Answer soft key or the blinking line key. The active call automatically goes on hold.

HOLD AND RESUME CALLS

Place a call on hold
Press the Hold soft key during an active call. The controlling line key blinks.

Resume a held call
Press the blinking line key or the Resume soft key.
Note: You may need to press or on the navigation dial to select the desired call to see the Resume soft key.

TRANSFER CALLS

Blind transfer
Send a call directly to a recipient without speaking to them first. To blind transfer a call:

1. Press the button or the Transfer soft key during an active call.
   The system automatically places the call on hold.
2. Enter the number where you want to transfer the call.
3. Press the button or the B Transfer soft key.

Consultative transfer
Speak to the transfer recipient before completing the transfer. To perform a consultative transfer:

1. Press the button or the Transfer soft key during an active call. The call is automatically placed on hold.
2. Place a call to the transfer recipient by entering their number and pressing theSend soft key or waiting for the call to connect.
3. When the transfer recipient answers and confirms availability, press the button or Transfer soft key again to complete the transfer.

Direct to voicemail transfer

1. Press the button or Transfer soft key during an active call. The call is automatically placed on hold.
2. To transfer to a four-digit extension, enter *90 followed by the extension number. For a five or six-digit extension, enter * followed by the extension number.
3. Press theB Transfer soft key to complete the transfer.

Return to the original caller
At any point before completing a transfer, you may take the original caller off hold by pressing the blinking line key or the Resume soft key.

VOICEMAIL

Set up voicemail
To setup voicemail, if available for your extension, the system will guide you through the setup the first time you press the button.

Check voicemail from your phone
Once you have set up your voicemail, press the button and follow the prompts.

MAKE A CONFERENCE CALL

The Yealink SIP-T31 supports 5-way conferencing,
Press the Conference soft key during an active call. The system automatically places the call on hold.
Enter the number of the party you want to conference in and press the Send soft key or wait for the call to connect.
Once the second party answers, press the Conference soft key again to join all parties in the conference.
Press the Split soft key to split the conference call into individual calls.
Press the End Call soft key to disconnect all parties or to leave a three-way conference.
To disconnect all parties in a three-way conference, Split into individual calls, then End Call each party.

MUTE AND UNMUTE MICROPHONE

Press the button to mute the microphone during a call.
Press it again to unmute.