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We love to clean and we're excited to share one of our innovative products with you. We want to make sure your multi-surface cleaner works as well in two years as it does today, so this guide has tips on using, maintaining, and if there is a problem, troubleshooting.
Your multi-surface cleaner needs a little assembly before you can put it to work, so flip and let's get started!
NOTE: Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the "Carton Contents" list located on the carton top flap.
Your BISSELL CrossWave® Pet Pro machine comes in three easy to assemble components and does not require any tools to assemble. The unit also comes with a three-piece Rinse and Storage Tray.
Do not plug in your CrossWave® Pet Pro until you are familiar with all instructions and operating procedures.
NOTE: To easily unwrap the cord for use, just turn the quick release cord wrap downward to remove the cord from the cord wrap.
To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the hard floor device.
Keep plenty of CrossWave® formulas on hand so you can clean your hard floors and area rugs whenever it fits your schedule. Always use CrossWave® formulas in your machine. Other solutions may harm the machine and void the warranty.
CROSSWAVE® FORMULAS | |||
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Multi-Surface Formula | Wood Floor Formula | Area Rug Formula | Multi-Surface Pet with Febreze Formula |
Great for cleaning ALL sealed floors and area rugs | Restore your wood floors' natural shine | Removes stuck on and embedded dirt from area rugs | Removes Pet odors to clean and refresh |
A few notes about filling the clean water tank:
TIP: When cleaning excessively dirty or muddy hard floors or if your brush roll looks dirty, use the Easy Clean Storage Tray to rinse your brush roll before cleaning your area rugs.
TIP: For overly challenging and stuck-on messes on your hard floors, activate the RUG mode and hold your CrossWave® Pet Pro over the mess. Using short passes while holding the trigger allows the multi-surface brush to go to work.
NOTE: Before cleaning area rugs, test an inconspicuous area of the rug for colorfastness. Also, please check manufacturer's tag before cleaning area rugs for any specialized cleaning instructions. Not for use on silk or delicate area rugs.
NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button to help with area rug cleaning.
ATTENTION
Do not over wet carpet. Be careful not to run over loose objects or edges of area rugs.
Stalling the brush may result in premature belt failure.
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.
Machine Storage
Put the unit away in a closet or basement until the next use. Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and may void the warranty.
NOTE: Any solution remaining in the clean water tank should be emptied prior to machine storage.
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.
Did You Know?
The Float is what prevents your dirty tank from overflowing. When your dirty tank is full, the float will shut off your suction motor creating a high pitched sound indicating it is time to empty your dirty water tank.
NOTE: Make sure to clean your dirty tank and let all components dry out after each use to keep your product at its best.
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.
TIP: Running your machine with a wet brush roll will help the brush roll dry faster. The trigger should not be pressed.
NOTE: The brush roll is not dishwasher or automatic washing machine safe. Please follow cleaning instructions.
To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.
Problem | Possible causes | Remedies |
Reduced spray OR no spray | Clean water tank may be empty | Refill tank |
Clean water tank may not be seated completely | Turn power OFF / Remove and reseat tank | |
System isn't completely primed | Hold trigger for 10 to 15 seconds | |
Brush window is not latched in place | Turn power OFF / Unplug machine and re-install brush window | |
Not holding trigger to spray solution | Hold trigger continuously while using the machine | |
Spray tips on foot clogged | Use a pin to clean the spray tips located underneath the brush roll window | |
Loss of suction power | Tanks may not be seated properly | Turn Power OFF / Remove both tanks and reseat them so they fit properly |
Dirty tank has picked up maximum amount of dirty water and has reached full line | Empty dirty tank and make sure to make slow cleaning passes back and forth while cleaning | |
Brush window is not latched in place | Turn Power OFF / Unplug machine and re-install brush window | |
Debris channel in foot is clogged | Clean the channel with a paper towel | |
Filter clogged by debris | Remove debris clogging the filter screen and clean the filter | |
Brush roll is not turning | Brush roll is not installed properly | Turn Power OFF / Unplug machine and follow instructions for replacing brush roll |
Machine is standing upright | Recline machine to make brush roll turn on | |
Obstruction has caused brush roll to stop | Turn Power OFF / Unplug machine and remove brush window and brush roll cleaning hair and string off of brush ends | |
Machine won't turn on | Obstruction has caused brush roll to stop and shut down machine | Unplug machine to reset the system. While the machine is unplugged, remove the brush window and brush roll cleaning hair and string off of brush ends |
Handle not inserted properly into body of machine | Remove the handle and re-insert into the body of the machine making sure to push down until you hear a "click" | |
Machine is leaking | Cap of clean water tank is not closed properly | Remove the clean water tank and re-apply the cap |
Machine is streaking | Too much water applied | Go over area without spraying down water |
Previous floor care products used | Contact product manufacturer regarding how to remove |
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.
Website:
www.BISSELL.com/service-centers
E-mail:
www.BISSELL.com/email-us
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday 8am - 10pm ET
Saturday 9am - 8pm ET
Sunday 10am - 7pm ET
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
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Model Number:
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Purchase Date:
NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event of a warranty claim. See the Warranty page for details.
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Parts & Supplies
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READ ALL INSTRUCTIONS BEFORE USING YOUR CROSSWAVE® PET PRO.
When using an electrical appliance, basic precautions should be observed, including the following:
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
NOTE: STORE CLEANER IN A PROTECTED, DRY AREA. SINCE THIS PRODUCT USES WATER, IT MUST NOT BE STORED WHERE THERE IS A DANGER OF FREEZING. FREEZING WILL DAMAGE INTERNAL COMPONENTS AND VOID THE WARRANTY.
Risk Of Injury. Brush May Start Unexpectedly. Unplug Before Cleaning or Servicing.
To Reduce The Risk Of Injury From Moving Parts – Unplug Before Servicing.
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren't sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.
SAVE THESE INSTRUCTIONS FOR FUTURE USE
This model is for household use only. Commercial use of this unit voids the manufacturer's warranty.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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