Philips sonicare DiamondClean 9000 Series (HX9914/62) Manual

Introduction

Welcome to the Philips Sonicare family! This toothbrush enables you to obtain superior plaque removal, whiter teeth and healthier gums. Using Sonicare's combination of gentle sonic technology and clinically developed and proven features, you can be confident that you're getting the very best clean, every time. Further support and product registration are available to you at: www.philips.com/support

Your Philips Sonicare

1. Handle
2. Power on/off button
3. Intensity indicator
4. Mode/intensity button
5. Mode indicator
6. Brush head replacement reminder light
7. Battery indicator

Accessories:

8. Brush head cap
9. Smart brush heads
10. BrushSync symbol
11. Charging glass
12. Charging stand

13. Charging base
14. Travel case
15. Charging travel case
16. USB(-A) wall adapter
    Note: Accessories included may vary based on the model purchased.

The following symbols may appear on the product: This symbol means read the instructions for use, before using the appliance.

This symbol means to use the indicated power supply.

Sonicare app - Getting started

The Sonicare app pairs with your toothbrush to provide you a connected experience. The app is compatible with a wide range of iPhone and Android™ smartphones. To start using the Sonicare app:

1. Download the Sonicare app to your phone.
2. Ensure your phone's Bluetooth is turned on.
3. Pick up your toothbrush to ensure it is active (lights on).
4. Open the app and follow the steps.
5. Pair your toothbrush with the app.
6. Create your account via the app. Complete firmware update, if prompted, to access the latest improvements and features.
7. Brush regularly with your toothbrush connected to the app. When you regularly sync the toothbrush with the app, you will receive updates to help improve your oral healthcare.

8. Sync regularly.
9. Keep your phone close to your toothbrush for optimal data transfer.

To sync manually: Pair/connect your toothbrush with the app every two weeks to benefit from the app features/capabilities.
To sync automatically: Allow location permission while setting up the app. By allowing location permission, your phone knows when it is in the connection range of your toothbrush and can refresh your brushing data in the app to provide the latest insights and recommendations.
Note: Make sure your phone's Bluetooth is switched on when using the app so that your toothbrush can transfer and update your brushing data in the app. If you have questions about why your brushing data is collected, be sure to review the Sonicare Privacy Statement, available throughout the app setup process.

App features
Your Sonicare power toothbrush is equipped with smart sensors to provide you with feedback about your brushing habits, including:

• Daily brushing sessions
• Time spent during each brushing session
• Applied brushing pressure
• Brush head replacement reminder (based on actual use)
  The Sonicare app collects the data provided by the smart sensors and tracks your brushing habits over time.

Getting started

1. Align the brush head so the bristles point in the same direction as the front of the handle.
   
2. Firmly press the brush head down onto the metal shaft until it will not go any further.
   Note: It is normal to see a slight gap between the brush head and the handle.
   

Using your Philips Sonicare toothbrush

If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration than when using a non-electric toothbrush. It is common for first-time users to apply too much pressure. Only apply gentle pressure and let the toothbrush do the brushing for you. Please follow the brushing instructions below for the best experience. To help you transition to your new Sonicare power toothbrush, use a lower setting for the first 1-2 weeks then transition to a higher setting.

Brushing instructions

1. Wet the bristles and apply a small amount of toothpaste. 45°
   

2. Place the toothbrush bristles against the teeth at a slight angle (45 degrees). Pressing firmly to make the bristles reach the gumline or slightly beneath the gumline. Note: Keep the center of the brush in contact with the teeth at all times.
   
3. Press the power on/off button to switch on the Philips Sonicare.
   

4. Gently keep the bristles placed on the teeth and in the gumline. Brush your teeth with small back and forth motion so the bristles reach between the teeth. Continue this motion throughout your brushing cycle. Note: The bristles should slightly flare. It is not recommended to scrub as you would with a manual toothbrush. Note: If you apply too much pressure, you will be alerted by a change in vibration of the handle and the brush head replacement reminder flashing amber.
   
5. To clean the inside surfaces of the front teeth, tilt the brush handle semi-upright and make several vertical overlapping brushing strokes on each tooth.
   
6. After you have completed the brushing cycle, you can spend additional time brushing the chewing surfaces of your teeth and areas where staining occurs. You can also brush your tongue, with the toothbrush switched on or off, as you prefer.

Note: Your Philips Sonicare toothbrush is safe to use on braces (brush heads wear out sooner when used on braces) and dental restorations (fillings, crowns, veneers) if they are properly adhered and not compromised.

BrushPacer
2 To make sure you brush evenly throughout the mouth, 1 divide your mouth into 6 sections using the BrushPacer 3 feature. The BrushPacer divides the brushing time into 6 equal segments and indicates when you should move to 4 the next area. The segments are indicated with a brief 6 5 pause in vibration. The toothbrush automatically stops at the end of the brushing session.
Note: Additional segments may be added when you use the White+ or Gum Health Modes.

Modes
Your power toothbrush is equipped with 4 different modes: Clean, White+, Gum Health and Deep Clean+. Based on the smart brush head you use, the optimal mode and intensity will be selected automatically by the BrushSync technology. To change modes, press the mode/intensity button while the handle is turned off.

	Clean and Deep Clean+	White+	Gum health
Benefit	Plaque removal	Plaque and surface stains removal	Plaque removal and gum massage
Recommended intensity level	High	High	High
Total brushing time	Clean: 2 minutes Deep Clean+: 3 minutes	2 minutes and 40 seconds	3 minutes and 20 seconds
How to brush	Clean: Brush each segment for 20 seconds Deep Clean+: Brush each segment for 30 seconds*	Brush each segment for 20 seconds, then brush segments 7 and 8 for 20 seconds each	Brush each segment for 20 seconds, then brush segments 7, 8, 9 and 10 for 20 seconds each

Note: When brushing with the Philips Sonicare app in 'Deep Clean+' mode, the brushing time will be 2 minutes when connected to the app and 3 minutes when not connected to the app.

Intensities
Your power toothbrush comes with 3 different intensity settings:

• low intensity (one bar)
• medium intensity (two bars)
• high intensity (three bars)

When attached to the handle, the smart brush head will automatically select the recommended intensity. If you wish to change to a different intensity, you can do so by pressing the mode/intensity button while brushing. The intensity cannot be changed as long as the handle is powered off or paused.

BrushSync technology
BrushSync technology enables your brush head to communicate with your handle using a microchip. The symbol at the bottom of the brush head indicates that the brush head is equipped with this technology. BrushSync technology enables:

• Brush head replacement reminder
• BrushSync mode pairing

Philips Sonicare offers a wide range of smart brush heads, equipped with BrushSync technology. To explore our full range of toothbrush brush heads, and find the brush head that is best for you, go to www.philips.com/toothbrush-heads for more information.

Features

• Pressure Sensor Feedback
• BrushPacer
• SmarTimer
• EasyStart
• Brush Head Replacement Reminder
• Brush Head Mode Pairing

Pressure Sensor Feedback
Your Sonicare toothbrush measures the pressure you apply while brushing, to protect your gums and teeth from damage. If you apply excess pressure, the handle changes its vibration and the brush head replacement reminder icon flashes amber until you reduce the pressure.
Note: Your product comes with the Pressure Sensor activated. To deactivate this feature (see 'Activating or deactivating features').

BrushPacer
The BrushPacer is an interval timer that helps you to brush evenly through the mouth by dividing your mouth into 6 sections. (see 'Brushing instructions')

SmarTimer
The SmarTimer indicates that your brushing cycle is complete by automatically switching off the toothbrush at the end of the brushing cycle. Dental professionals recommend brushing no less than 2 minutes twice a day.
Note: If you press the power on/off button after you started the brushing cycle, the toothbrush pauses. After a pause of 30 seconds, the SmarTimer resets.

EasyStart
Note: To activate EasyStart. (see 'Activating or deactivating features') This Philips Sonicare model comes with the EasyStart feature deactivated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to brushing with the Philips Sonicare. The EasyStart feature works with all modes.

Disclaimer
When the Philips Sonicare toothbrush is used in clinical studies, it must be used at high intensity with the handle fully charged and the EasyStart feature deactivated.

Brush Head Replacement Reminder
Your Philips Sonicare is equipped with BrushSync technology that tracks the wear of your brush head.
Note: This feature only works with Philips Sonicare smart brush heads with BrushSync technology.

1. When you attach a new smart brush head for the first time, the handle recognizes that you have a Philips brush head with BrushSync technology and begins tracking brush head wear.
2. Over time, based on the pressure you apply and the total time the brush head has been used, the handle tracks brush head wear in order to determine the optimal time to replace your brush head. This feature guarantees the best cleaning and care of your teeth.
3. When the Brush Head Replacement Reminder indicator lights up amber, you should replace your brush head.

Note: All smart brush heads come with the brush head replacement reminder feature activated. To deactivate the brush head replacement reminder see 'Activating or deactivating features'.

Brush Head Mode Pairing
Brush heads with BrushSync technology are equipped with a microchip which communicates with the handle and automatically pairs it with the recommended mode and intensity.
Note: If you change modes/intensity, the brush head will remember the last used setting.

Activating or deactivating features

You can activate or deactivate the following features of your toothbrush:

• EasyStart
• Brush Head Replacement Reminder
• Pressure Sensor Feedback

Note: You can only activate or deactivate the Brush Head Replacement Reminder when a smart brush head is on the handle.

1. Place the handle on the charging stand or in the charging glass.
2. Press and hold power on/off button for:
   

   Easy start	Brush Head Replacement Reminder	Pressure Sensor Feedback
   3 seconds	Up to 5 seconds	Up to 7 seconds
   Let go of the power on/off button when you hear:
   1 beep	1 beep and then 2 beeps	1 beep, 2 beeps and then 3 beeps

   Together with:
   If you see the battery indicator flash 2 times and hear 3 tones from low to high, then the feature has been activated.
   
   OR
   If you see battery indicator flash amber 1 time and hear 3 tones high to low, then the feature has been deactivated.
   

Charging and battery status

This Philips Sonicare toothbrush is designed to provide at least 28 brushing sessions, each session lasting 2 minutes (14 days if used twice per day) on a fully charged battery. The battery indicator shows the battery status when you complete the 2-minute brushing session, when you pause the toothbrush, or while it is charging.
Note: It can take up to 24 hours to fully charge the battery before first use, but you can use the Philips Sonicare toothbrush before it is fully charged.

Charging
Charging on charging base

1. Plug the cord of the charging base into an electrical outlet.
2. Place the charging stand or the charging glass on the charging base.
3. Place the handle on the charging stand or in the charging glass.
   • The battery indicator lights up and the handle beeps twice. This indicates the toothbrush is charging.
4. The charger will charge your toothbrush until it is fully charged.

The handle is charging when the battery indicator is flashing. When the handle is fully charged, the battery indicator lights up for 30 seconds and then switches off.

Charging with the travel case
Note: Accessories included may vary based on the model purchased.

1. Take the USB cable from the bottom of the charging travel case.
2. Connect the charging travel case via the USB cable to 5V DC input power either from:
   • The USB adapter provided
   • a UL-listed or certified to ANSI/UL 60950-1 personal computer's standard USB connector or,
   • a UL-listed or certified to ANSI/UL 60950-1 LPS 1 power supply with USB output port or,
   • a UL-listed or certified 1310 Class 2 power supply.
3. Place the handle in the travel case. The travel case charges your toothbrush until your toothbrush is fully charged.
   

Battery status
Battery status (handle on plugged in charger or in charging travel case)
When the handle is placed on the charger or in the charging travel case, the battery indicator shows the battery level.

Battery status (when handle is not placed on charger or in charging travel case)
When the toothbrush is awake, the battery indicator at the bottom of the handle shows the battery level.

Note: To save energy, the battery indicator will switch off when not in use.
Note: When the battery is completely empty, the toothbrush switches off. Place the toothbrush on the charger to charge it.
Note: To keep the battery fully charged at all times, you may keep your toothbrush on the charger when not in use.

Cleaning

Storage

If you are not going to use the product for an extended period of time, unplug it from the electrical outlet, clean it and store it in a cool and dry place away from direct sunlight.

Replacement

Replace Philips Sonicare brush heads every 3 months to achieve optimal results. Use only Philips Sonicare replacement brush heads.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.

MEDICAL WARNINGS

• Stop using the appliance and consult your dentist/doctor if excessive bleeding occurs after use, if bleeding continues to occur after 1 week of use or if you experience discomfort or pain.
• If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.
• If you have a pacemaker or other implanted device, contact your doctor or the manufacturer of the implanted device prior to use.
• If you have medical concerns, consult your doctor before you use this appliance.
• This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.

Battery safety instructions

• This appliance contains batteries that are only removable by skilled persons.
• Only use the product for its intended purpose. Read this information carefully before you use the product and its batteries and accessories, and save it for future reference. Misuse can lead to hazards or serious injuries. Accessories supplied may vary for different products.
• Only use original Philips accessories and consumables. Only use detachable supply unit CBAyyyy, TCAxxxx, or WAAxxxx. - Charge only with CBAxxxx (input ratings: 100 - 240V~; 50/60Hz; 1.3W), CBByyyy (input ratings: 100 - 240V~; 50/60Hz; 1.5W), WAAxxxx (input ratings: 100 - 240V~; 50/60Hz; 3.5W), output ratings: 5VDC; 2.5W, TCAxxxx (input ratings: 100 - 240V~; 50/60Hz; 1.5W).
• Charge and use the product at a temperature between 0°C and 40°C (32°F and 104°F).
• Keep product and batteries away from fire and do not expose them to direct sunlight or high temperatures.
• If the product becomes abnormally hot or smelly, changes color or if charging takes longer than usual, stop using and charging the product and contact Philips.
• Do not place products and their batteries in microwave ovens or on induction cookers.
• Do not open, modify, pierce, damage or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit, overcharge or reverse charge batteries.
• If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.
• This appliance contains batteries that are nonreplaceable. When the battery is at end of life, the appliance shall be properly disposed of, see section on Recycling.

Storage and transportation conditions
Temperature -10°C to 60°C (14°F to 140°F).

Intended use
Sonicare DiamondClean 9000 power toothbrushes are intended to remove adherent plaque and food debris from the teeth to reduce tooth decay and improve and maintain oral health. Sonicare DiamondClean 9000 power toothbrushes are intended for personal use. Use by children should be with adult supervision.

Documents / Resources

References

• Philips Customer Service Support - Home | Philips
• Electric Toothbrush Heads & Replacement Heads | Philips Sonicare

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