NEC SV9100 - Telephone Manual

FUNCTION

Function	Function Description
GREEN LED	Your Call
RED LED	Somewhere else in building (on another handset)
SOLID RED OR GREEN	Station with call in progress or with a call on exclusive hold
SLOW FLASHING LED	A call that has been placed on hold
FAST FLASHING LED	An incoming call

ANSWER A CALL

Handsets which have line keys:
If your handset rings on incoming calls, lift handset
OR
If your handset does not ring, Lift Handset and press the line key
OR
While on a call, ask caller to hold, then press "ANSWER" key (Only on ring assigned handsets)

Handsets which have CAP and Park keys:
If your handset rings on incoming calls, lift handset (call will appear on CAP key)
OR
If your handset does not ring, Lift Handset and press P/U soft key x 2

INTERNAL CALL PICKUP

When you know the extension that is ringing and want to pick up that call:

• Lift Handset
• Dial * * Extn No.

HANDSET RECEIVER

SPEAKER VOLUME

MIC / MICROPHONE

To Turn your microphone On/Off for hands free only:
LED onMic key shows the status of the built-in microphone
Press MIC button
(Red light indicates MIC is on)

HANDSFREE

To make a hands free call,

• Press Speaker key,
• Dial Extension number
  OR
• Dial "9" for an outside line THEN phone number

MAKE A CALL

Internal Calls

• Lift Handset or Press Speaker
• Dial Extension number

External Calls
Lift handset or press Speaker

• Press "0" then dial phone number
  OR
• Press Redial then 3 digit code speed dial code

HOLD

To place a call on hold:

• Press Hold button once.

To place a call on exclusive hold (no-one else can pick up your call)

• Press Feature
• Press Hold

To place a call on hold using Park keys:

• Press the first available Park button once.

TRANSFERING CALLS

To Transfer a call to another extension:

• Press Hold to put the call on hold
• Dial Extension Number or press One Touch Key,
• Announce call
• Press Transfer OR Advise of line number
• Hang up. Call is transferred.

To transfer calls from a cordless phone (Panasonic):

• While speaking on an outside line:
• Press Recall button (which puts the call on hold),
• Dial Extension number,
• Announce the call and hang up.

TRANSFERRING TO
VOICEMAIL
To transfer a call to a person's voice mail:

• While speaking to the outside line,
• Press Hold
• Dial Person's extension number
• Press "8"
• Press Transfer
• Hang Up

TRANSFER OFFSITE
Transfer an incoming line to another outside line
While talking to the incoming call

• Press Hold key
• Select an outside line
• Dial Phone number
• Announce you will be transferring call
• Press Transfer key
• Hang Up

REDIAL
To dial the last number phoned:

• Press Redial key without lifting handset
  
• Press # To redial last number
  OR
• Press List Soft key to search for desired number
• Then Redial Soft key
• Press Up/Down Key to search number
  
• Then Lift handset or press Speaker to place the call

• Press Talk/on or green phone key,
• dial 0, then
• dial Phone number

To answer calls,

• press talk/on or green phone key symbol when ringing

To Transfer calls –

• Press Recall/Flash to Hold.
• Dial Extension number, announce,

INTERNAL PAGING

To make an internal page through all desktop handsets:

• Press ICM menu option for intercom
• Press Inpg menu option for Internal Page
• Press "0" which is group no 1 for all internal page
• Lift Handset and make announcement
• Hang up

OR Manually:

• Lift Handset
• Dial 701
• Press "0" (for all Zones)
• Make Announcement and replace handset
  (Note: This feature is announcement only-extensions cannot reply)

• Lift Handset
• Dial 703
• Press "0" (for all Zones)
• Make Announcement and replace handset
  (Note: This feature only works if an external speaker is installed)

COMBINED PAGING

To page both internal & external zones:

• Lift Handset
• Dial *1
• Make Announcement and replace handset

CONFERENCE CALLS

To set up a Conference Call:
While on an Outside call or connected to your first party

• Press Conf Key on Display
• Dial an outside line or second party
  (When called party answers)
• Press Add key on screen
  (Repeat steps 2-4 to add more parties. Maximum of 16 internal or external parties can be conferenced).
• Press Begin to start conference

To exit a Conference without affecting the other parties:

• Hang up

MISSED CALLS

To view numbers of calls missed on your handset
Your handset will display this symbol

• Press Centre button on the Jog Dial
• Press Centre button on Jog Dial to select Missed Calls
• Scroll Down soft key to desired number
• Lift Handset to call – Handset will dial automatically
  OR
• Press DEL soft key to delete
• Press Store soft key to save

SET INTERCOM TO EITHER RINGING OR HANDSFREE

To select your intercom to be hands free:

• Press Speaker
• Dial 721
• Press Speaker to hang up

To select your intercom to be ringing:

• Press Speaker
• Dial 723
• Press Speaker to hang up

SELECTABLE RING TONES

To CHANGE your Extension's incoming ring tones:

• Press Speaker key
• Dial 720
• Dial 1 to set intercom ring, or 2 to set external call ring
• Dial Code for the ring pattern you wish to hear:

1. High
2. Mid Range
3. Low
4. Ring Tone 1

5. Ring Tone 2
6. Ring Tone 3
7. Ring Tone 4
8. Ring Tone 5

• Press Speaker to Hang Up

To Listen to the Incoming ring choices

• Press Speaker and Dial 711
• Dial 1 to listen to intercom ring
• Dial 2 to listen to external call ring

Then for INTERCOM

• Dial 1-8 Code for ring pattern

Or for EXTERNAL CALL

• Dial 1-3 (ring) 4-8 (melody)
• Press Speaker to Hang up

STATION NAME ASSIGNMENT

To assign a name to your extension number:

• Press Speaker
• Dial 700
• Press Hold
• Enter your Name - up to 12 digits(## for space. # between digits on same key)
• Press Hold
• Press Speaker to hang up

To program any extension's name:

• Press Speaker
• Dial 700
• Enter Extension Number to be named
• Enter the Name – up to 12 digits
• Press Hold
• Press Speaker to hang up

CALL FORWARD ALL CALLS TO ANOTHER EXTENSION OR OFF-SITE

To set via menu on the screen:

• Press PRG Soft Key
• Press C/Fwd Key
• Press All Key
• Press Set Key
• Dial The Extension Number
  OR
• Dial "9" for an off-site number, then dial the number
  (eg: 9, 6148710111)
• Press Speaker key to hang up

To set on a handset without a display screen:

• Press Speaker
• Dial Call Forward Code
  • 741 for immediate
  • 744 for busy/no answer
• Dial 1 to set
• Dial extension number
• Press Speaker

To deactivate:

• Press PRG
• Press C/fwd
• Press All
• Press Cancel
• Press Speaker
  Hang up

• Press PRG Soft Key
• Press C/fwd Soft key
• Press Arrow end option on menu
• Press B/NA for Busy/No Answer
• Press Set
• Dial "300" for voicemail
• Press Speaker key to hang up

To Cancel

• Press PRG Soft Key
• Press C/fwd
• Press Arrow end option on menu
• Press B/NA
• Press Cancel
• Press Speaker to hang up

• Press PRG Soft Key
• Press DND Soft Key
• Press Set Soft Key
• Press All Soft Key

To Deactivate via Menu on the screen:

• Press PRG Soft Key
• Press DND Soft Key
• Press Cncl Soft Key for Cancel

To Activate On and Off on a handset without display: (Leave Handset Down)

• Press Speaker
• Dial 747
• Dial DND Option Code
  1 = Block incoming calls
  2 = Block internal intercom
  3 = Block All calls
  4 = Block Call Forwards Only
  0 = Cancel DND

BACKGROUND MUSIC

Can be played through telephone speaker

To set and cancel

• Press Speaker
• Press 725
• Press Speaker

• Press Speaker
• Dial 727
• Dial Alarm Type
  1. Sounds Only Once
  2. Sounds each day at preset time
• Dial Alarm time (24 hour clock) (A confirmation tone will be heard)
• Press Speaker to hang up

To silence an alarm:

• Press Exit

To check a programmed alarm time:

• Press Help button
• Dial 727
• Dial alarm type 1 or 2
  The programmed time displays
• Press EXIT

To cancel an alarm:

• Press Speaker
• Dial 727
• Dial alarm type 1 or 2
• Dial 9999
• Press Speaker to hang up

CHANGING THE TIME

Note – Must be done from reception or main handset
Leave Handset Down

• Press Speaker
• Dial 728
• Dial two digits for the hour (24 hour)
• Dial two digits for the minutes
• Press Speaker to hang up

NOTE: The date can only be set / changed in system programming

BARGE IN (INTERRUPT A CALL)

* Note - Must be activated in programming

• Lift Handset
• Dial 710
• Dial Busy Extension (The extension user will hear a warning tone).

ROOM MONITOR

1 Room monitor lets an extension listen to the sounds in co-workers area, for example, a receptionist could listen for sounds in the warehouse when it's left unattended.
NOTE:(A Room monitor key must be programmed. Room monitor must be activated at the extension initiating the monitor and at the extension that is to be monitored. You can only listen to one extension at a time.)

To activate Room Monitor from initiating extension:

• Press Room Monitor key
• Dial Extension number you are at
  (You can place and answer calls whilst monitor is active)

To activate Room Monitor from extension to be monitored:

• Press Room Monitor key
• Dial Extension number you are at

DIRECTORY DIALLING

Displays a list of Speed Dials, Extensions, Personal Speed Dials, and the Telephone Book to select from:
To Access The Telephone Book directly:

• Press on the Jog Dial
  OR

For all other lists:

• Press Dir soft key (for directory)
• Press Soft key (according to list)
  SPD – Speed Dials
  EXT – co-worker's Extensions
  STA – Personal Speed Dials
  TELBK – Telephone Book
  THEN
• Dial The first letter of the name you are looking for
• Press Soft Key to jump to that section
• Press Arrow up or down to scroll through the list
• Lift Handset or press Dial Soft Key or press Speaker to place call

To cancel Directory Dialling:

• Press Exit key

SYSTEM SPEED DIALLING

To Store Abbreviated Dialling number:

• Press Speaker key.
• Dial 753
• Dial Speed Dial Code - System 001 to 999
• Dial Telephone Number you want to store (no leading 0 required).
• Press HOLD.
• Enter Name of the company or person using the keypad.
• (## for space, # to move cursor if two digits on same key)
• Press HOLD.
• Press Speaker to hang up.

To Dial Abbreviated number:

• Press DIR soft key menu button,
• Press SYS soft button,
• Enter First letter of their name,
• Press Arrow keys to scroll,
• Lift Handset to dial
  OR

If you know the code you wish to dial:

• Press Redial
• Dial Code (eg: 001-899),
• Lift Handset or Press Speaker

Access Speed Dials from Cordless

• Press Talk/On Button
• Press #2
• Dial Speed dial code

Check Abbreviated Dialling numbers:

• Press Help
• Press Redial key
• Dial Abbreviated Dialling Code and check number
• Press Exit when finished

PROGRAMMING ONE TOUCH BUTTONS

Program One Touch Buttons for External Phone Numbers:

• Press SPK
• Dial 751
• Press KEY you wish to program
• Enter 01
• Enter 9 for an outside line
• Enter Phone number
• Press HOLD
• Press SPK

Program Function Buttons for Internal Extensions:

• Press SPK
• Dial 751
• Press KEY you wish to program
• Enter 01
• Enter Extension Number
• Press HOLD
• Press SPK

Program Function Buttons for all other features:

• Press SPK key Dial 751.
• Press Key you want to program.
• Enter 2-digit key function
• Press HOLD
• Press SPK

Program Function Buttons for extension names:

• Press SPK key Dial 751.
• Press key you want to program.
• Enter 55
• Press Hold
• Press SPK

Program extension names:

• Press Ext Names Button
• Enter Extension Number
• Type The extension Name (remember # for space, Conf for backspace)
• Press Hold
• Press SPK

Available 2-digit key function functions are:

00 Not Defined

01 DSS/One-Touch Key

03 DND Key

04 BGM (ON/OFF)

05 Headset Key

08 Incoming Caller-ID List

09 Day / Night Switch

10 Call Forward-Immediate

11 Call Forward-Busy

12 Call Forward-No Answer

13 Call Forward-Busy/No Answer

14 Call Forward-Dual Ring

15 Call Forward-Follow Me

16 –Not Used-

17 –Not Used-

18 Text message set up.

19 External Group Paging

20 External All Call Paging

21 Internal Group Paging

22 Internal All Call Paging

23 Meet-Me Answer to Internal Paging

24 Call Pickup for Own Group

25 Call Pickup for Another Group

26 Call Pickup for Specified Group

27 Abbreviated Dial-Common/Personal

28 Abbreviated Dial-Group

29 Repeat Dial

30 Saved Number Redial

31 Memo Dial

32 Meet-Me Conference

35 Call Back Request (camp on)

37 DND/FWD Override

38 Message Wait Button

55 Extension Name Edit

63 Restrict Caller-ID (ISDN)

45 Exclusive Hold

48 Voice Over

49 to Redirect

50 Account Code

66 CTI Comms

77 Voice Mail (In Skin)

78 Conversation Record

79 Automated Attendant

SC 852:

*00 Not used

*01 Trunk Key

*02 Trunk Group/ Loop Key

*03 Virtual Extension Key

*04 Park Hold Key

*05 Loop key

SOFT KEY MENU (MENU'S ON DISPLAY SCREEN)

No.	Menu Item	Description
1	Call History	To view Call History. For details, see Call History operation section.
2	Directory	To use Directory function. For details see Directory operation section
3	Tool	Uses when accessing external XML Server. For details, please contact the system administrator.
4	Call Function	Currently Not Used (greyed out)
5	Setting	To set up the terminal such as ringing volume control, LCD display setting and download of Music on Hold.
6	Presence	Currently Not Used (greyed out)
#	Favorite	By registering frequently-used features as favourite, the user can access these features with simple operation.
0	Terminal Config	This item is used for Configuration setting of DT Series.

History Menu

LIST MENU	Key	Name	Description
	1	REDIAL	Detailed info. of last call
	2	CID	Former records

Directory Menu

Key	Name	Description
1	REGIST	To add new data
2	SEARCH	To find registered data
3	SETTING
4	Delete All	Delete all history