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Avtex AV215TS User Manual

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User guide
Models:AV215TS /AV249TS /AV270TS /AV320TS

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Summary of Contents for Avtex AV215TS

  • Page 1 User guide Models:AV215TS /AV249TS /AV270TS /AV320TS...

  • Page 2: Table Of Contents

    Contents First-Time Use Using the E-Manual..........................3 Home Screen............................3 Connecting to the Internet........................6 Setup via Mobile Phone........................8 Prepare Live TV..........................8 Using External Devices........................9 Using the TV Voice Service.......................9 Guidelines............................10 Enjoy Live TV Channel Scan........................... 13 Live Menu............................14 Channel Edit.............................
  • Page 3 Contents Connecting Headphones........................42 Connecting Audio Visual (AV) Devices....................42 Connecting Speakers or Other Audio Receivers................43 Connecting a Digital Audio System with ARC/eARC...............44 Connecting a PC..........................45 Settings Overview Picture............................... 46 Sound..............................50 Network............................. 54 General............................. 56 Support............................. 59 Using Parental Controls........................61 Reset to Factory Default........................

  • Page 4: First-Time Use

    First-Time Use Using the E-Manual View the embedded E-Manual that contains information about your TV's key features. Disclaimer: Instructions and images through this manual are only for reference and may differ from the actual product. Launch the E-Manual Press    ...
  • Page 5 First-Time Use 1. Navigation bar 2. Apps Note: • Indicators or icons may vary depending on models/countries/regions. Display the Home Screen Press     button on your remote control to enter the Home screen.  /  To exit the Home screen, press    ...
  • Page 6 First-Time Use To delete all notifications, select Clear All. Note: • The Alexa Notification may not be applicable in some models/countries/regions. • When you sign into your VIDAA account, please find Notifications in VIDAA Account on the Home screen.    VIDAA Account A VIDAA account provides all the best features of your Smart TV and ensures that all services are kept up to date.

  • Page 7: Connecting To The Internet

    First-Time Use Add and remove inputs 1. Press     button.  /  2. Move the focus to an input you want to add to the Home screen and press     > Add to home >    /   . The input icon will appear in Shortcuts on the Home screen. Note: •...

  • Page 8: Connect To A Wireless Network

    First-Time Use After connecting to a wired (Ethernet) network, press    /    button on your remote control, and select    Settings > Network > Network Configuration. Set the TV network by selecting Network Configuration and press     button to enter the submenu. •...

  • Page 9: Setup Via Mobile Phone

    First-Time Use • You can add a wireless network. • Refresh Refresh wireless network. Note: • If no wireless router is found, select Add and enter the network name in the SSID. • If no wireless router is found, select Refresh. Related information Network on page 54...

  • Page 10: Using External Devices

    First-Time Use 2. Press    /    button on your remote control and select Settings > Channel > Auto Scan/Advanced Settings > Manual Scan. Using External Devices Access to connected external devices including wireless connected devices. Switch between external devices connected to the TV 1.

  • Page 11: Guidelines

    First-Time Use Related information Voice Service Setup on page 27 Guidelines Note: • Guidelines content is only applicable in Germany. • The actual design of remote control could differ. How are TV channels sorted and why? Channel sorting The availability of individual channel may depend on the selected reception path, such as satellite (DVB-S/ S2), cable (DVB-C) or antenna (DVB-T2) and the signal strength.
  • Page 12 First-Time Use How are apps sorted and why? The applications on the VIDAA platform are positioned according to the bellow criteria. In the Application Docker on the Home Launcher: To ensure equal representation of apps and provide fair treatment of newly launched content partners, the applications are ordered based on the (i) global number of users, (ii) number of users in Germany, (iii) number of subscribers in Germany, (iv) share of local language content, (v) variety of content, and (vi) novelty of the platform.

  • Page 13: Favourite List

    First-Time Use Favourite list Viewing your favourite list In Live TV, press     button on your remote control and press     button, then select FAV1-4 to display  /  the favourite list. Editing the favourite list In Live TV, press    / ...

  • Page 14: Enjoy Live Tv

    Enjoy Live TV Channel Scan You can scan for channels automatically or manually. Auto Scan Automatic channel scan. 1. Press    /    button on your remote control, and select TV. 2. In Live TV, press    /    button and select Settings > Channel > Auto Scan. If no TV channels were saved before, you will be prompted to do a channel scan.

  • Page 15: Manual Scan

    Enjoy Live TV Related information Prepare Live TV on page 8 Manual Scan Manually scan for channels for DTV or ATV. 1. Press    /    button on your remote control, and select TV. 2. In Live TV, press    / ...
  • Page 16 Enjoy Live TV TV List Display Live TV channel categories, such as Cable and Antenna. FAV1-4 Display favourite lists 1 to 4. Filter Select channels by Content, HD, Child Lock, Scrambled and Sort. Some options in Filter may not be available in some models/countries/regions. Edit Edit the channel list.

  • Page 17: Channel Edit

    Enjoy Live TV • Launch Schedule Recording. • Timeshift Launch Timeshift. • HbbTV Enable or disable HbbTV functionality for the current channel (only available for digital channels). • Subtitle Turn on Subtitle function or select subtitle option for digital broadcast content. •...
  • Page 18 Enjoy Live TV Manage the channels • Press     button on the selected channel, then a checkbox will appear. You can select multiple channels at the same time to move or delete. • Move: Press     button to move the selected channel. Moving the channels could be restricted by the operator.

  • Page 19: Programme Info

    Enjoy Live TV 1. In Live TV, press    /    button to display the channel list. 2. Press    /    button and select the channel(s) you want to add to the favourite list. 3. Select Add to Favourite and choose from FAV1-FAV4. 4.

  • Page 20: Programme Guide (Epg)

    Enjoy Live TV 6. Current programme 7. Next programme Note: • The remote control buttons may vary depending on models/countries/regions. • The image is only for reference and may differ from the specific product. Programme Guide (EPG) The Guide (EPG) provides a convenient way to check TV programmes for the upcoming 8 days. The information displayed by the Guide (EPG) is made available by the commercial television networks for digital channels only.

  • Page 21: Programme Recording (Pvr)

    Enjoy Live TV • 24h− In Guide (EPG), press     [YELLOW] button or press     button to display the colour menu and  /  select YELLOW to select programmes of the previous day. • 24h+ In Guide (EPG), press    ...

  • Page 22: Background Recording

    Enjoy Live TV Standby Recording If you press the power button during recording and select Standby Recording, your TV will go into standby mode, but the recording process will continue. If you press the power button again to wake up the TV, the recording process will not be affected.

  • Page 23: Recording List

    Enjoy Live TV • The PVR function may not be applicable in some models/countries/regions. Related information Schedule Recording cannot be used. on page 75 Recording List Access recording list In Live TV, press    /    button on your remote control and select Recording List. Watch recorded programmes In Live TV, press  ...

  • Page 24: Reminder

    Enjoy Live TV You can adjust the schedule recording information or cancel scheduled recordings. Schedule recording items are identified with     icons. Delete scheduled recording • Select Edit, select a scheduled recording in the schedule list and press    ...

  • Page 25: Edit Reminder

    Enjoy Live TV Edit reminder Select reminder in the schedule list, then press     button to edit. Timeshift This option allows you to pause and rewind Live TV. This function operates by recording temporarily to a storage device. Please ensure your storage device is connected and there is enough free disk space, otherwise timeshift will not function.

  • Page 26: Hbbtv

    Enjoy Live TV • The Timeshift function does not support analogue channels. • The storage space of the device should be no less than 2GB. It is strongly recommended to use a USB mobile hard disk drive instead of a USB flash drive as the storage device. •...
  • Page 27 Enjoy Live TV • PVR & Time Shift Press     button on your remote control and select Settings > System > Advanced Settings > PVR  /  & Time Shift. Format the external USB disk to support PVR and Time-Shift. When you connect more than one USB storage device to the TV, the one selected in PVR Setup or Time Shift Setup is initailized for starting recording or launching timeshift.

  • Page 28: Benefits Of Smart Tv

    Benefits of Smart TV Using a VIDAA Account Sign into your VIDAA account and create multiple profiles to receive personalised content according to your account preferences. Sign into an account Before signing into your VIDAA account, make sure your TV is connected to the network. For more about network settings, please refer to First-Time Use >...
  • Page 29 Benefits of Smart TV How to set up Alexa For 4K models Interact with Alexa by pressing and holding the microphone button on your remote control. You can ask Alexa to control this TV. 1. Press    /    button to select    Settings icon, and select System >...
  • Page 30 Benefits of Smart TV VIDAA Voice Setup VIDAA Voice is a voice assistant to help you control the TV and search content, supporting several languages. Before using VIDAA Voice, please check the following: • Network connected • Voice remote paired •...
  • Page 31 Benefits of Smart TV 2. Find and select VIDAA Voice service in the app. 3. Follow the instructions in the app to link your VIDAA account signed in on your TV to your Google Account. Google Smart Home Service is set up and ready. Control your smart TV by using your voice through the Google Home device or App.

  • Page 32: Content Sharing

    Benefits of Smart TV • Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network environment. Note: • Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa Echo or Google Home.

  • Page 33: Using Apps

    Benefits of Smart TV 5. Select a media content item from the list to play. Note: • Some Android/iOS/PC devices may not support content sharing function. If your device does not support content sharing, you can download an app that supports the function to connect to your TV. For more information, please refer to Benefits of Smart TV >...

  • Page 34: Using The Art App

    Benefits of Smart TV Using the Art App Press     button on your remote control, and select More Apps > VIDAA art.  /  Numerous artworks created by global artists presented for you to browse or set as a screensaver. Browse artworks •...

  • Page 35: Data Protection And Security

    Benefits of Smart TV Enter browser settings or add the website to Shortcuts on the Home screen. Add/remove webpages, or add private webpages Manage websites in Bookmarks 10. Add websites to Bookmarks Note: • The image is only for reference and may differ from the actual product. •...

  • Page 36: Store Mode

    Benefits of Smart TV Store Mode Select Store Mode to setup the TV in a retail setting. This mode enables E-Pos and other demo functions and is only intended for use in retail stores. When Store Mode is selected, press    / ...

  • Page 37: Connecting To External Devices

    Connecting to External Devices Remote & Accessories Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your Smart TV with ease. Connect Remote Control Connect a Bluetooth remote control Pair the Bluetooth remote with the TV. 1.
  • Page 38 Connecting to External Devices Enable device auto power on Press     button on your remote control and select    Settings > System > HDMI & CEC > Device  /  Auto Power On. Set to On to turn on HDMI & CEC compatible external devices when the TV is turned on. This feature is applicable when TV input source is pre-set to the corresponding external device.

  • Page 39: Connecting Bluetooth Devices

    Connecting to External Devices Related information Connect a Bluetooth Device on page 38 Connecting Bluetooth Devices You can connect to devices using Bluetooth technology. Press     button on your remote control and select    Settings > Network > Bluetooth.  / ...

  • Page 40: Connecting A Set Top Box

    Connecting to External Devices Note: • Compatibility issues may occur depending on the Bluetooth device. • The TV and Bluetooth devices may become disconnected if the distance between them is too long. • This function may not be applicable in some models/countries/regions. Listen to your Mobile Device Audio through the TV Press  ...

  • Page 41: Using Airplay And Homekit

    Connecting to External Devices Press    /    button on your remote control and select Screen Sharing. 1. Turn on the casting function of your Android/Windows 10/computer device. The setting icon may vary depending on the device. The feature may be called "Wireless display", "Smartview", "Wireless projection", etc.

  • Page 42: Connecting Usb Devices

    Connecting to External Devices 2. Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on your Apple device. Depending on the content, these steps may vary: • To mirror your deviceʼs screen, open Control Center and tap Screen Mirroring    .

  • Page 43: Connecting Headphones

    Connecting to External Devices Read the precautions below before recording or viewing programmes by using the USB storage device function. Note: • Be sure to select the correct country/region for use. • Use of the recording function may not be applicable depending on the selected country/region. Use with incorrect settings may violate certain laws or other regulations, and may result in criminal punishment.

  • Page 44: Connecting Speakers Or Other Audio Receivers

    Connecting to External Devices When the connection is completed, press    /    button on your remote control and select AV as the input source. Note: • AV IN port(s) may vary depending on model type. • AV IN port(s) may not be available in some models. Please use other port(s) to connect AV devices. •...

  • Page 45: Connecting A Digital Audio System With Arc/Earc

    Connecting to External Devices When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the TV volume and use your digital audio system to control the volume. Note: • If you prefer to use Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC), please refer Connecting to External Devices >...

  • Page 46: Connecting A Pc

    Connecting to External Devices 5.1 CH (channel) audio is available when the TV is connected to an external device that supports 5.1 • channel surround sound. You can press    /    button and select    Settings icon on the Home screen, and select Sound >...

  • Page 47: Settings Overview

    Settings Overview Picture Adjust picture mode, picture size and other advanced picture settings. Choose a Picture Mode Press     button on your remote control and select    Settings > Picture > Picture Mode.  /  Select a pre-set picture mode to best suit the content you are viewing. Note: •...

  • Page 48: Smart Scene

    Settings Overview • Using special functions to change the size of the displayed image (e.g. changing the height/width ratio) for the purpose of public display or commercial gain, may infringe on copyright laws. • If the aspect ratio of the selected format is different from the TV transmission or video content, it can distort the picture.
  • Page 49 Settings Overview • Backlight Set the overall brightness of the screen. Note: • The function name may vary depending on the model type. The following option may differ depending on model type, please refer to the actual product. Dynamic Backlight Control Enhance the contrast ratio between light and dark areas of the picture.
  • Page 50 Settings Overview • Noise Reduction Improve the picture quality by reducing noise. • MPEG Noise Reduction Reduce MPEG block noise to provide clearer edge transitions. • Colour Temperature Adjust how warm (red) or cool (blue) the white areas of an image appears. •...

  • Page 51: Sound

    Settings Overview • Viewing Angle Provide a better viewing experience when watching TV from anywhere in the room. This function is only available in models supporting the Viewing Angle Control feature. • RGB Only Mode RGB filter for adjustment and control of colour space and colour saturation. •...
  • Page 52 Settings Overview Note: • This function may not be applicable in some models/countries/regions. Sound Mode Settings Setup Press    /    button on your remote control and select    Settings > Sound > Sound Mode Settings. Adjust the audio settings of the TV. You can personalise the sound quality by adjusting the following settings. •...

  • Page 53: Digital Audio Output

    Settings Overview • Subwoofer Enable / Disable internal subwoofer. This function may not be applicable in some models/countries/regions. • Bass Boost Value Built-in bass adjustment. This function may not be applicable in some models/countries/regions. • Wall Mount Setup Automatically optimise the sound based on the position of the TV. This function may not be applicable in some models/countries/regions.
  • Page 54 Settings Overview Digital Audio Delay Adjust the digital audio output delay time to sync audio from an external speaker with the images on the TV. Note: • This function is only applicable when    /    >    Settings > Sound > Speakers > Audio Output is set to ARC or SPDIF Only.

  • Page 55: Headphone Volume

    Settings Overview Audio Out with Speakers, the TV speakers and headphones will have audio output simultaneously, and the volume can be adjusted simultaneously. Note: • When you set built-in speakers and earphones to have audio output at the same time, the sound effect of the speakers may change.

  • Page 56: Check The Internet Connection Status

    Settings Overview Check the Internet Connection Status Press    /    button on your remote control and select    Settings > Network > Internet Connection. Test the current network connection status and view the current network information. Connection Test Press    / ...

  • Page 57: General

    Settings Overview With a wireless network connection and enabling Wake on Wireless Network, you can switch on the TV from standby and push content to be viewed on the TV with a mobile device App supporting the screencast function. Note: •...
  • Page 58 Settings Overview • Power On Timer Set the time you want the TV to turn on automatically. You can set the same time each day or set a different time on different days. • Power Off Timer Set the time you want the TV to turn off automatically. You can set the same time each day or set a different time on different days.

  • Page 59: Screen Saver

    Settings Overview • Up to 18 characters can be entered. Power Indicator Mode Setup Press     button on your remote control and select    Settings > System > Advanced Settings >  /  Power Indicator. Set the power indicator display to stay On or Off when in Standby mode. Press  ...

  • Page 60: Support

    Settings Overview • This function may not be applicable in some models/countries/regions. Switch off Curtain Press     button on your remote control and select    Settings > System > Advanced Settings >  /  Switch off Curtain. Enable or disable Switch off Curtain or set how quickly the Screen Curtain will close when entering standby. Support You can set up support settings.
  • Page 61 Settings Overview • Check Firmware Upgrade Check to ensure that your TV has received the latest firmware. Please ensure your TV is connected to the Internet. • Check OAD Upgrade Check to ensure that your TV has received the latest firmware via the tuner. Note: •...

  • Page 62: Using Parental Controls

    Settings Overview Using Parental Controls Press     button on your remote control and select    Settings > System > Parental Control.  /  Turn on Parental Control to prevent children from being able to view certain content. If you have not set the PIN code before, create and confirm PIN window will be displayed. Using the D-pad on the remote, create the PIN code.

  • Page 63: Entertainment

    Entertainment Game Connect your game console and adjust the settings to optimise the TV screen for better gaming entertainment. Connect a Game Console You can connect your game console with a HDMI cable to the TV. To start a game from a game console: 1.

  • Page 64: Media

    Entertainment • Turning on this function could increase energy consumption. Media Press    /    button on your remote control and select More Apps > Media. Media is a central location for you to view or listen to different types of content, such as photos, music and movies.

  • Page 65: Audio Format

    Entertainment • You must obtain any required permission from copyright owners to download or use copyrighted content. We cannot and don't grant such permission. Play Background Music while Viewing Pictures 1. Choose a picture to display. 2. Press     button to display control bar.  / ...

  • Page 66: Photo Format

    Entertainment Container Audio Codec File Extension Name FLAC FLAC .flac OPUS OPUS .opus Photo Format Due to differences in programming tools and other factors, some of the file formats that are listed may not be supported. The listed formats may not be supported depending on the model. For 4k models: Container File Extension Name...
  • Page 67 Entertainment Codec Name File Extension Name Sampling rate MPEG1/2 1920 x 1080p @ 60fps .mp4 MPEG4 1920 x 1080p @ 60fps .mov AVC(H.264) 4096 x 2160p @ 120fps .mkv HEVC(H.265) 4096 x 2160p @ 120fps .avi WMV3 1920 x 1080p @ 60fps .wmv 1920 x 1080p @ 60fps .flv...

  • Page 68: Accessibility Features

    Accessibility Features Accessibility Menu Setup Provide menu option to aid the visually or hearing impaired. Press     button on your remote control and select    Settings > Accessibility > High Contrast Menu.  /  Improve contrast for visually impaired. Press    / ...

  • Page 69: Screen Magnification

    Accessibility Features Note: • The above functions may not be applicable in some models/countries/regions. Screen Magnification Press     button on your remote control and select    Settings > Accessibility > Screen  /  Magnification. Allow visually impaired/partially sighted viewers to magnify an area of the screen. Note: •...

  • Page 70: Troubleshooting

    Troubleshooting In this section you will find the answers to the most frequently asked questions. There is no picture, or the picture is black and white. Check input cable connections. Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
  • Page 71 Troubleshooting Check if the Colour Saturation is set to 50 or higher at    /    >    Settings > Picture > Picture Mode Settings > Colour Saturation. No sound or the sound is too low. There is no sound or the sound is too low at maximum volume. Check if Mute mode is set to on.
  • Page 72 Troubleshooting Make sure that the audio cable is connected to the correct audio output connector on the external device. Check whether TV Speaker is selected at    /    >    Settings > Sound > Speakers > Audio Output. My TV cannot connect to the network. Check network status at  ...
  • Page 73 Troubleshooting Make sure your modem/wireless router is on and connected to the Internet. Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner. External source connected but no picture or sound. I have connected an external source to my TV but I get no picture and/or sound.

  • Page 74: The Remote Control Does Not Work

    Troubleshooting Make sure you have made the correct selection of input source. If the signal is intermittent, unplug the TV power cord from AC outlet and re-plug after 60 seconds. When devices are connected with HDMI cables If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can access •...
  • Page 75 Troubleshooting If the TV is not responding to the remote control, then please check if the small light on the remote control flashes when any button is pressed (some remote controls do not support this function). If the small light does not flash when the remote control button is pressed, the battery power may be low, please replace the batteries with new ones.
  • Page 76 Troubleshooting For Bluetooth remote controls If the TV does not respond with the Bluetooth remote control, try pairing the remote control to the TV by pressing and holding the     button for at least 3 seconds.  /  Schedule Recording cannot be used. Check if there is a storage device connected to the TV.

  • Page 77: Tv Status Diagnosis

    Troubleshooting Check the free space of the storage device. The function will not work if there is not enough storage space on the device. Check whether your storage device is damaged. If so, it is suggested to format your storage device. Recording will automatically stop if the signal becomes too weak.

  • Page 78: Remote Control Service

    Troubleshooting • Status Check When performing a Status Check, the status of your TV will be displayed showing any error codes. Remote Control Service Press     button on your remote control and select    Settings > Support > Remote Control Service.  / ...

  • Page 79: Sound Issues

    Troubleshooting Problem Possible Solutions The picture is blurry or • Press    /    button on your remote control and select    Settings > flickering, or cuts out Picture > Picture Mode Settings > Sharpness. You can try to increase momentarily.

  • Page 80: Network Issues

    Troubleshooting Related information No sound or the sound is too low. on page 70 Network Issues When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem. Press     button on your remote control and select    Settings >...

  • Page 81: Hdmi & Cec Issues

    Troubleshooting Problem Possible Solutions • If there is no signal occasionally, unplug cable from TV and re-plug after The TV is having trouble receiving a signal from an 60 seconds. external set top box. If there is always no signal, or the signal cannot be restored after plugging •...

  • Page 82: Media Files

    Troubleshooting Media Files When files will not play, this may help resolve the problem. Problem Possible Solutions • Most files can be played back, but you might experience problems Some files cannot be played. with corrupted files or files with high-bitrate, unsupported resolution, unsupported container or codec formats.

This manual is also suitable for:

Av249tsAv270tsAv320ts