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Konica Minolta bizhub i Series Best Practices Manual
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Konica Minolta bizhub i Series Best Practices Manual

Konica Minolta bizhub i Series Best Practices Manual

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Best Practices Guide
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What's New
Bizhub i Series
Version 1.4 (Release date 05/20/2021)
Escalation System Support
1

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Summary of Contents for Konica Minolta bizhub i Series

  • Page 1 Best Practices Guide What’s New Bizhub i Series Version 1.4 (Release date 05/20/2021) Escalation System Support...

  • Page 2: Table Of Contents

    Contents Whats new Internal Operation MFP Boot Up 9-11 KBA00044412 How to hide the pre-installed MarketPlace Application on the Operation Panel KBA00043922 TX error when sending a fax KBA00043607 HDD is unset in service mode after installing firmware version G00-3B KBA00043909 How to set the Display to Classic Screen KBA00043912 How to adjust the Operation Panel position? 13-15...
  • Page 3 E301 occurs when updating firmware to function level 2.0. KBA00056267 The storage media security function for SSD and microSD equipped models KBA00056335 New color reproduction on bizhub i series products KBA00056532 10-01, 10-02 or 10-40 jam code occurs when feeding from the Bypass tray. KBA00056594...

  • Page 4: Whats New

    What’s New and Improved? Paper Feed Unit: Reliability improvement Increased separation roller durability (Roller hardness is increased) 300K life Transfer Section: Achieve higher transferability by enlarging the diameter of the 2 transfer roller Escalation System Support...
  • Page 5 What’s New and Improved? Paper Exit section: The Driven Roller was changed to a non-separation type material in order to cool the paper evenly which improved the 2 side transferability. Improvement of EEPROM exchangeability: No physical EEPROMS are used; they are replaced with a change from integral board to a separate board system.
  • Page 6 What’s New and Improved? New fusing unit: By adapting a dual axis fuser pad system and new toner, the upper limit of paper type for full speed feeding has expanded plain paper from 90g/m2 to 105g/m2. New UI (user interface): The new UI has both the original style Classic mode as well as the newly designed Basic mode Escalation System Support...
  • Page 7 What’s New and Improved? Toner Collection: Improved Waste toner box, all disposal of toner is transferred to the Waste box in one shutter (8 series had 5) One Shutter 1 Escalation System Support...
  • Page 8 Escalation System Support...
  • Page 9 Escalation System Support...
  • Page 10 Escalation System Support...

  • Page 11: Kba00044412 How To Hide The Pre-Installed Marketplace Application On The Operation Panel

    KBA00044412 - How to hide the pre-installed MarketPlace Application on the Operation Panel The MarketPlace Application can be hidden by preforming the following steps: 1. Select Utility 2. Select Administrator Mode 3. Select Network 4. Select IWS Settings 5. Select MarketPlace Settings 6.

  • Page 12: Kba00043607 Hdd Is Unset In Service Mode After Installing Firmware Version G00-3B

    KBA00043607 - HDD is unset in service mode after installing firmware version G00-3B. CAUSE: Firmware anomaly. SOLUTION: During setup set the HDD to installed by performing the following in Service Mode. 1. Access the Service Mode a. Select Utility/Counter b. Press Stop 00, Stop 01 c.

  • Page 13: Kba00043909 How To Set The Display To Classic Screen

    KBA00043909 - How to set the Display to Classic Screen Perform the following steps: 1. Enter administrator mode (Default password is 12345678 twice) 2. Select System Settings 3. Scroll down to the bottom of the list select Def. operation mode set 4.
  • Page 14 3. Open the lower Front cover of the machine and remove the two screws indicated below 4. Loosen the following 5 screws. Escalation System Support...

  • Page 15: Kba00044702 How To Setup Bizhub Secure On The I Series Mfp's

    5. After loosening all 5 screws you can move the Operation Panel up/down/left or right. Tighten the 5 screws when done and reinstall the covers that were removed. KBA00044702 - How to setup bizhub Secure on the i series MFP's Go to the above KBA and download the 28 page set up document KBA00044704 - Machine stuck at 25% on the progress bar after Storage board was replaced...
  • Page 16 2. Wireless (Secondary Mode) Only This is a connection method that enables use of this machine only in a wireless LAN environment. This machine runs as a wireless LAN adapter in a wireless LAN environment. 3. Wired + Wireless (Primary Mode) This is a connection method that enables use of this machine in both wired and wireless LAN environments.

  • Page 17: Kba00035542 How Can I Check If My Software Switches Are Set To Factory Settings

    It is useful to confirm the settings of software SW and to match the settings of one machine to the other. 30-Sep-2019 Ver.2.0 Support Operation Division, Customer Support Business Operations Konica Minolta, Inc. Contents: Requirement of Using This Tool 18 How to Use This Tool 18 Display Language Selection 18...
  • Page 18 Comparison of software SW settings on two machines (New) 21 Way to Erase the Loaded Data and Check Result 23 Save the Result (New) 24 Caution 24 Restriction 25 Comparison of two machine management lists (CSV file) (New) 26 1. Requirement of Using This Tool ・Necessary Application Microsoft office Excel 2007 or newer version ・Machine Management List...
  • Page 19 Machine Management List Loading 1. Click [Select MML file (S1_***.CSV)] button to select [S1_***.csv] file. After clicking “Open”, the file starts loading and the result like below will be shown. * Caution * If the marketing area is not inserted, select it manually. If the product name is not shown, insert the product code (the first 4 digits of Serial Number) Escalation System Support...
  • Page 20 in Serial Number column. 2.3 Software SW Settings Checking . After finished doing the step written in “2.2Machine Management List Loading”, click “DipSW Check” button. After the checking completed, the result will be shown. [Details shown in the result] Display Items Contents Default Check...

  • Page 21: Comparison Of Software Sw Settings On Two Machines (New)

    [Regarding to Error Message Showing] If “Marketing Area” and “Product Name” cannot be obtained from the loaded file, the error message will be shown. - If Marketing Area information cannot be recognized, The following message will be shown. In this case, insert the marketing area manually. - If Product name cannot be recognized, The following message will be shown.
  • Page 22 After clicking “Open”, the file starts loading and the result like below will be shown. 2. After finished doing the step written in “2.2Machine Management List Loading”, click “Execute file comparison” button. Click “Execute file comparison” The comparison result is displayed. Escalation System Support...

  • Page 23: Way To Erase The Loaded Data And Check Result

    [The contents of result] Items Contents Comparison result: If the value is the same, it shows “Match”. If the value is different, it shows “Mismatch: the source value” If no data to compare, it shows “- “. 2.5 Way to Erase the Loaded Data and Check Result 1.

  • Page 24: Save The Result (New)

    - Erase the comparison data 1. To clear the loaded data and comparison result, click “Reset” button. To clear only comparison result, click “Clear the comparison result”. By “Reset” button, the data in the red frame is cleared. By “Clear the comparison result” button, the data in the blue frame is cleared.

  • Page 25: Restriction

    4. Restriction - When English is used as the display language, some of the Software SWs might not show the function and value content even if they are not set as default value. - Checking the following software SWs is not supported by this tool because these SW value are not shown in the machine management list.

  • Page 26: Comparison Of Two Machine Management Lists (Csv File) (New)

    Enlargement of the SW175 The default value became 0x02 from FW supporting amount Function Version3.0 and onwards for IT5 products. supported MFP for Since it cannot be decided from the FW version, it is Serverless Pull- judged according to the function version setting Printing (SW25).
  • Page 27 Select a file, and click “Open”. The second screen shows up. Select the other file and click “Open”. The comparison result shows only the items in different setting or value. Escalation System Support...

  • Page 28: Kba00045502 How To Move Settings And Addresses From An Earlier Released Machine To The New I Series Machines

    KBA00045502 - How to move settings and addresses from an earlier released machine to the new i series machines With the new i series machines the files (replicated) from an older products do not match the file structure of the i series, the easiest way to move the settings and the address book would be to utilize one of the following KM programs.

  • Page 29: Kba00046504 Fax And Off Hook Button Missing

    SOLUTION: Sand the two burs on the vertical conveyance to smooth out the surface. KBA00046504 - Fax and Off Hook button missing After installing the Fax kit, the Fax and Off Hook button are missing. CAUSE: Prefix/Suffix Automatic Setting is set to ON, SOLUTION: Perform the following steps.

  • Page 30: Kba00052513 Extended Boot Up Time Or Possible C2204 Service Code

    KBA00052513 - Extended boot up time or possible C2204 service code CAUSE: Poor connector connection SOLUTION: The following connector is a new style lock connector it is located just under the expansion control board located in the back of the machine on the top right see image below Expansion Control board is #1 in image, Connector is shown in image 2.

  • Page 31: Kba00052541 Unable To Display The & Sign Properly At The Scan Destination In Basic Screen

    KBA00052541 - Unable to display the & sign properly at the scan destination in basic screen CAUSE: Firmware requires updating. SOLUTION: Install firmware version GG1-73 or newer. The latest version firmware is available for download via One Stop Product Support. KBA00053103 - When updating firmware and setting a password, if panel calibration is performed via USB the firmware will be updated without entering a password.
  • Page 32 Entering Debug Settings Do not select any other screen at this point or you will have to start over. Note: Prior to starting the procedure, set switch No. 155 to [00000001] at Bit assignment/[01] at HEX assignment in [Service Mode] > [System 2] > [Software Switch Setting].
  • Page 33 2. Remove the [Service Access Cover]. 3. Touch [Rear Reset] key at the back of the Operation Panel. 4. A "Capture" folder is automatically created in the USB Memory and a file in the PNG format is saved in the folder. Continuous capturing procedure Call the screen to be captured to the Control Panel.

  • Page 34: Kba00053712 The Color Tone May Be Different Than Previous Models When Printing From

    3. Touch [Rear Reset] key at the back of the Operation Panel. 4. Start the screen operations. 5. When the operations are completed, touch [Rear stop] key again. 6. A "Capture" folder is automatically created in the USB memory and a file in the PNG format is saved in the folder.
  • Page 35 Note: Open a ticket with the Contact Support Center (CSC) at 1-800-825-5664 if you have an affected toner cartridge and provide the following information. Provide the Lot Numbers to identify toner cartridges affected: The first four digits are the production date, the sixth digit is the color data(C/Y/M/K) Example(9403AMD9) September 4th 2003 Magenta toner KBA00051808 - Airprint not available when software switch 25 is set to hex 10 with GG1-73 firmware...
  • Page 36 KBA00048404 - CE301 error after cloning i series from "non" i series machine CAUSE: Corrupt data on the storage board. Note: Format between an i series machine and non i series machine is different SOLUTION: Perform the following. 1. Perform a physical format of the storage board 2.
  • Page 37 KBA00064715 - Diagnosis and recovery tool for boot up issues CAUSE: Possible failed CPU or storage board SOLUTION: Run the following Diagnosis tool for each model listed: Overview of the tool Conducts diagnosis for the defective and replaced areas of CPU board and storage board (MicroSD) when the MFP does not boot up with 25% indicator, 50% indicator or black screen occurs.
  • Page 38 Connect the USB memory containing the firmware into the USB port on the right side of the control panel. Turn the main power switch ON while pressing the [Stop] key. Bottom button on the back of the operation panel The tool screen is displayed in approx. 90 seconds and presses the [Start] with default settings.
  • Page 39 The diagnosis result The diagnosis result is displayed as [OK], [NG], or [Error] with some messages in “Result” Conduct troubleshooting according to the message. KBA00064104 - Settings to reduce TX/RX errors when using FAX with IP Networks Settings to reduce TX/RX errors when using FAX with IP Networks Install firmware version GC2-B6 or newer.
  • Page 40 bulletin 12202 issue still exists follow steps below along with the attached documentation for additional information. Refer to the attached document for more information. To view the PDF, you may need to download a free copy of Adobe Reader®. Please perform the following steps. 1.
  • Page 41 7. The image units may have to be replaced if the TCR values do not recover or image quality is poor KBA00053008 - Any number entered by the ten-key may not work CAUSE: Firmware requires updating. SOLUTION: Install firmware version G00-B5 or newer. The latest version firmware is available for download via One Stop Product Support.
  • Page 42 KBA00054018 - When MFP is powered ON it displays service mode/ self diagnostics on the operation panel. CAUSE: Firmware anomaly SOLUTION: Perform the following. 1. Select Counter 2. Select Display Keypad 3. Press Stop 00. Stop 01 4. If applicable input CE password 9272 4 times (Default) 5.
  • Page 43 Please refer to the attached document for security information. To view the PDF, you may need to download a free copy of Adobe Reader®. KBA00056335 - New color reproduction on bizhub i series products When comparing the color output from previous generation machines the bizhub i series machines appear lighter.
  • Page 44 e. Select Software Switch Settings KBA00056532 - 10-01,10-02 or 10-40 jam code occurs when feeding from the Bypass tray. CAUSE: Bypass tray one-way gear is not installed correctly. SOLUTION: Touch the bypass tray pick-up roller; it should rotate in the direction of the green arrow as illustrated below Reverse the direction of the gear as shown below Escalation System Support...
  • Page 45 KBA00056594 - C-6102/ belt breakage CAUSE: Incorrect belt tension SOLUTION: Follow attached Service Communication Bulletin 11999 for correct belt tension adjustment. To view the PDF, you may need to download a free copy of Adobe Reader®. KBA00065320 - Installing the EM-908 (1TB) SSD drive Please refer to the attached document for firmware versions and installation procedure.
  • Page 46 Note: Process could take some time to complete please be patient and wait before powering OFF MFP. IMPORTANT: Storage boards have been updated and a physical size difference of the board may change KBA00053550 - How to disable message "Do you want to send to the following address as well Enter Administrator Settings Select Security...
  • Page 47 KBA00043216 - Where is the vendor port bizhub C250i/C300i/C360i To locate the vendor port, perform the following. 1. Remove the back cover 2. Connector (CN33E) is located on the Base board (BASEB). For the location of CN33E, please refer to the images below. Escalation System Support...
  • Page 48 KBA00054015 - Faxes not being sent or received and no errors displayed CAUSE: PBX Connection Settings are enabled. SOLUTION: To disable the PBX settings, perform the following. 1. Select Menu 2. Select Utility 3. Select Administrator Settings or Administrator (i-series ONLY) 4.
  • Page 49 Latest firmware available on One Stop Product Support When this document was updated, the latest firmware available is G00-E9 Function Version 2.0 Maintenance release 6. It is highly recommended that all machines be updated to this version for peak performance. References DLBT_BT2021970EN for details, latest fixes are as follows 2.2.
  • Page 50 2. The functions in MarketPlace account settings are unavailable. 3. [Reference] The fix for this issue has removed the following settings:[Administrator] > [Network] > [IWS Settings] > [MarketPlace Setting] > [MarketPlaceAccount Setting] - E-mail Address – Password 4. A vulnerability where authentication data that is included in the setting information of the MFP can be obtained via OpenAPI.- Do not return responses that contain the authentication data when a user accesses to the MFP as Public user.-Do not output passwords in responses regarding the authentication...
  • Page 51 14. Cannot register the Address Book of IP Address Fax by the batch copy function of Data Administrator. 15. Authentication fails when a user tries to log in to the MFP by selecting the user from [User Name List] on the user authentication screen while [Enlarge Display] is in use on Classic Style screen.
  • Page 52 b. Change the Power Save setting of the wireless LAN driver which is in the inside of the FW to OFF. c. When [Wireless only] is configured, send PING regularly, and if there is no response for 5 minutes, reboot the MFP. d.
  • Page 53 Steps to Resolution Boot up freezes at 25 or 50% Explanation There was a failure in the Boot process. IMPORTANT: “SAVE ALL ORIGINAL REPLACED BOARDS UNTIL TROUBLESHOOTING IS COMPLETE AND PROBLEM IS RESOLVED”. IMPORTANT: Please follow the steps as outlined as deviating from them may cause other issues to occur.
  • Page 54 KBA00044704 - Machine stuck at 25% on the progress bar after Storage board was replaced CAUSE: No firmware is on the storage Board SOLUTION: Please follow the procedure below 1. Install Storage Board 2. Turn ON the main power switch 3.
  • Page 55 Try recovery tool in case of storage (MicroSD) failure Model and Tool Model Tool bizhub C450i/C360i/C300i/C250i AA2J0Y0-F000-GXX-18.exe bizhub C650i/C550i AA7N0Y0-F000-GXX-06.exe bizhub C750i ACKN0Y0-F000-GXX-06.exe bizhub C4050i/C3350i A93E0Y0-F000-GXX-17.exe bizhub C4000i/C3300i/C3320i AAJT0Y0-F000-GXX-18.exe bizhub 450i/360i/300i AC770Y0-F000-GXX-20.exe bizhub 650i/550i AC740Y0-F000-GXX-20.exe bizhub 750i ACV70Y0-F000-GXX-06.exe Diagnosis procedure Unzip the tool file and copy the extracted tool data folder, [FW****], into the root directory of the USB memory using the FW folder for the model listed Turn OFF the main power switch.
  • Page 56 [SPI-Flash check]: Conducts diagnosis for the data in SPI-Flash of CPU board. [SSD/MicroSD check]: Conducts diagnosis for the data and the partition in SSD/MicroSD [Recovery]: Recovery the data in case of SSD/MicroSD data failure If MFP boots up without tool screen, this could be caused by USB memory or tool data failure.
  • Page 57 Escalation System Support...
  • Page 58 5. Power OFF the main switch, wait 10 seconds, power the MFP back ON while olding down the sub power switch on the op-panel. Wait for a “beep” and then release the sub power switch. The op-panel should display the Self Diagnostics mode.

This manual is also suitable for:

Bizhub c450iBizhub c360iBizhub c300iBizhub c250iBizhub c650iBizhub c550i ... Show all