Lenovo ThinkCentre M81 7518 User Manual
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Lenovo ThinkCentre M81 7518 User Manual

Lenovo thinkcentre m81 7518: user guide
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ThinkCentre

User Guide

Machine Types: 0267, 0385, 4164, 4167, 5025, 5032, 5035, 5049,
5070, and 7518

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Summary of Contents for Lenovo ThinkCentre M81 7518

  • Page 1: User Guide

    ThinkCentre User Guide Machine Types: 0267, 0385, 4164, 4167, 5025, 5032, 5035, 5049, 5070, and 7518...
  • Page 2 “Important safety information” on page v and Appendix A “Notices” on page 115. First Edition (April 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Software overview ....Windows passwords ..Software provided by Lenovo ..Setting up the integrated Security Chip ..
  • Page 4 ThinkVantage Productivity Center ..Enabling ErP compliance mode ..Lenovo Welcome ... . Smart performance choices ..
  • Page 5 20 A per phase ..Index....Additional regulatory information ..© Copyright Lenovo 2011...
  • Page 6 ThinkCentre User Guide...

  • Page 7: Important Safety Information

    ® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.

  • Page 8: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2011...

  • Page 10: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...

  • Page 11: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011...
  • Page 12 ThinkCentre User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
  • Page 14 • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 15 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 16: Specifications

    Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system.

  • Page 17: Lenovo Thinkvantage Tools

    To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

  • Page 18: Product Recovery

    • The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.

  • Page 19: Adobe Reader

    The Adobe Reader program is a tool used to view, print, and search PDF documents. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.

  • Page 20: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 8 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
  • Page 21 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

  • Page 22: Locating Components

    Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer. To open the computer cover, see “Opening the computer cover” on page 30. Figure 3. Component locations Heat sink and fan assembly System fan assembly Power supply assembly Internal speaker (installed in some models)

  • Page 23: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system board. Figure 4. System board part locations 4-pin power connector eSATA connector Microprocessor Power fan connector Microprocessor fan connector Front panel connector (for connecting LED indicators and power switch)

  • Page 24: Locating Internal Drives

    Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. Your computer comes with the following factory-installed drives: •...

  • Page 25: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
  • Page 26 ThinkCentre User Guide...

  • Page 27: Chapter 2. Using Your Computer

    “Creating recovery media” on page 67. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 28: Using The Blue Thinkvantage Button

    To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, do one of the following: • On the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. • On the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.

  • Page 29: Adjusting Audio

    You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel. Adjusting audio Sound is an important part of the computer experience. Your computer has a digital audio controller built into the system board.

  • Page 30: Using Cds And Dvds

    Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs.

  • Page 31: Recording A Cd Or Dvd

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
  • Page 32 ThinkCentre User Guide...

  • Page 33: Copyright Lenovo 2011

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 34: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 35: Register Your Computer With Lenovo

    You can order power cords directly from Lenovo. See Appendix D “Power cord notice” on page 125 for power cord information and part numbers.
  • Page 36 ThinkCentre User Guide...

  • Page 37: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011...

  • Page 38: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 7.

  • Page 39: Windows Passwords

    • Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 76. You do not have to set any passwords to use your computer.

  • Page 40: Using And Understanding Firewalls

    To configure the security chip, you need to download the latest version of the Client Security Solution program from the Lenovo Web site. To download the Client Security Solution program, go to http://www.lenovo.com/support. Then follow the instructions on the screen.

  • Page 41: Chapter 5. Installing Or Replacing Hardware

    Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 42: Opening The Computer Cover

    Opening the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to open the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover.
  • Page 43 3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer. Figure 9. Removing the front bezel Chapter 5 Installing or replacing hardware...

  • Page 44: Accessing The System Board Components And Drives

    4. To reinstall the front bezel, align the other three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inward until it snaps into position. Figure 10. Reinstalling the front bezel What to do next: •...

  • Page 45: Installing Or Replacing A Memory Module

    Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a memory module. Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 16 GB system memory.

  • Page 46: Installing Or Replacing A Pci Card

    • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 12. Opening the retaining clips 10. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board.
  • Page 47 2. Open the computer cover. See “Opening the computer cover” on page 30. 3. Rotate the PCI card retainer to the open position. 4. Depending on whether you are installing or replacing a PCI card, do one of the following: •...

  • Page 48: Installing Or Replacing The Card Reader

    5. Remove the new PCI card from its static-protective package. 6. Install the new card into the appropriate card slot on the system board and rotate the card retainer to the closed position. See “Locating parts on the system board” on page 11. Figure 15.
  • Page 49 4. Locate the card reader drive bay. See “Locating internal drives” on page 12. Note: You might have to remove the metal cover of the card reader drive bay. 5. Install the new card reader into the card reader bracket. Then install the two screws to secure the card reader to the bracket.
  • Page 50 7. Install the screw to secure the card reader bracket to the chassis. Figure 17. Installing the screw that secures the card reader 8. Pivot the optical drive bay upward and connect the card reader cable to one of the USB connectors on the system board.

  • Page 51: Replacing The Card Reader

    Replacing the card reader To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
  • Page 52 9. Install the card reader bracket to the chassis. Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis. Figure 20. Installing the card reader ThinkCentre User Guide...

  • Page 53: Replacing The Battery

    10. Install the screw to secure the card reader bracket to the chassis. Figure 21. Installing the screw that secures the card reader 11. Pivot the optical drive bay upward and reconnect the card reader cable to one of the USB connectors on the system board.

  • Page 54: Replacing The Hard Disk Drive

    To replace the battery, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Open the computer cover. See “Opening the computer cover” on page 30. 3. Locate the battery. See “Locating parts on the system board” on page 11. 4.
  • Page 55 4. Pull on the handle of the hard disk drive bracket as shown and then lift the hard disk drive bracket up from the optical drive bay. Figure 24. Removing the hard disk drive 5. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis.
  • Page 56 7. To install a new hard disk drive into the bracket, flex the bracket and align pin , pin , pin , and pin on the bracket with the corresponding holes in the hard disk drive. Important: Do not touch the circuit board on the bottom of the hard disk drive.

  • Page 57: Replacing The Optical Drive

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 65. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 58 7. Press the optical drive lock and slide the optical drive out of the rear of the drive bay assembly. Figure 28. Removing the old optical drive 8. Install the optical drive retainer on the side of the new optical drive. Figure 29.

  • Page 59: Replacing The Heat Sink And Fan Assembly

    9. Slide the new optical drive into the drive bay until it snaps into position. Figure 30. Installing a new optical drive 10. Connect the signal cable and the power cable to the rear of the optical drive. What to do next: •...
  • Page 60 3. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 11. 4. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a.
  • Page 61 6. Remove the two screws that secure the heat sink fan duct. Then remove the heat sink fan duct from the failing heat sink and fan assembly. Figure 32. Removing the heat sink fan duct 7. Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board.

  • Page 62: Replacing The Power Supply Assembly

    10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct.
  • Page 63 Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
  • Page 64 5. Remove the two screws that secure the heat sink fan duct, and then lift the heat sink fan duct out of the chassis. Figure 34. Removing the heat sink fan duct ThinkCentre User Guide...
  • Page 65 6. Pivot the optical drive upward and disconnect the power supply assembly cables from all drives and from power connectors on the system board. Figure 35. Power connectors on the system board Note: You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis.
  • Page 66 Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 37. Installing the power supply assembly 10.

  • Page 67: Replacing The Microprocessor

    11. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct.
  • Page 68 3. Locate the system board and disconnect all cables connected to the system board. See “Locating parts on the system board” on page 11. 4. Remove the heat sink and fan assembly with the fan duct. See “Replacing the heat sink and fan assembly”...
  • Page 69 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.

  • Page 70: Replacing The Internal Speaker

    12. Reinstall the heat sink and fan assembly with the fan duct as shown. See “Replacing the heat sink and fan assembly” on page 47. Figure 42. Reinstalling the heat sink and fan assembly with the fan duct 13. Reconnect all cables that were disconnected from the system board. What to do next: •...
  • Page 71 3. Remove the front bezel by releasing the three plastic tabs and pivoting the front bezel outward. Figure 43. Removing the front bezel 4. Locate the internal speaker. See “Locating components” on page 10. 5. Disconnect the internal speaker cable from the internal speaker connector on the system board. See “Locating parts on the system board”...
  • Page 72 6. Remove the screw that secures the cover presence switch (intrusion switch) and remove the cover presence switch from the chassis. Figure 44. Removing the cover presence switch ThinkCentre User Guide...
  • Page 73 7. Push the internal speaker outward through the hole to disengage it from the two metal tabs on the chassis. Then, slide the internal speaker to the right to remove it from the chassis. Figure 45. Removing the internal speaker 8.
  • Page 74 Figure 46. Installing the new internal speaker 9. Reconnect the internal speaker cable to the system board. See “Locating parts on the system board” on page 11. 10. Position the cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis.

  • Page 75: Replacing The Front Audio And Usb Assembly

    11. Install the screw to secure the cover presence switch to the chassis. Figure 47. Reinstalling the cover presence switch 12. To reinstall the front bezel, align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position.
  • Page 76 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 30. 4. Pivot the optical drive bay upward and disconnect the front audio and USB assembly cables from the system board and note the cables routing. See “Locating parts on the system board” on page 11. 5.

  • Page 77: Replacing The Keyboard Or Mouse

    Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the keyboard or mouse. To replace the keyboard or mouse, do the following: 1.

  • Page 78: Obtaining Device Drivers

    8. To update your configuration, see Chapter 7 “Using the Setup Utility program” on page 75. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 79: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 80: Using Recovery Media

    “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 81: Performing A Recovery Operation

    • To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 82: Creating And Using A Rescue Medium

    • To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 83: Using A Rescue Medium

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.

  • Page 84: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.

  • Page 85: Reinstalling Device Drivers

    5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.
  • Page 86 ThinkCentre User Guide...

  • Page 87: Chapter 7. Using The Setup Utility Program

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2011...

  • Page 88: Password Considerations

    Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...

  • Page 89: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 76. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.

  • Page 90: Selecting A Temporary Startup Device

    Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.

  • Page 91: Smart Performance Choices

    • Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following: 1. Start the Setup Utility program. 2.
  • Page 92 ThinkCentre User Guide...

  • Page 93: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 94: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.
  • Page 95 14. Turn on the computer to restart the operating system. Chapter 8 Updating system programs...
  • Page 96 ThinkCentre User Guide...

  • Page 97: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 98: Cleaning And Maintenance

    The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 99: Cleaning Your Computer

    • Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.

  • Page 100: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
  • Page 101 3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.
  • Page 102 ThinkCentre User Guide...

  • Page 103: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 104: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 111 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 111 for more information.

  • Page 105: Audio Problems

    1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.

  • Page 106: Cd Problems

    Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. •...

  • Page 107: Dvd Problems

    An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive.
  • Page 108 Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).

  • Page 109: Intermittent Problems

    • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.
  • Page 110 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service”...

  • Page 111: Monitor Problems

    • The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments.

  • Page 112: Networking Problems

    If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111. The image appears to be flickering Symptom: The image appears to be flickering.

  • Page 113: Ethernet Problems

    • “Bluetooth problems” on page 102 For more information, see “Help and Support” on page 111. Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 101 • “The adapter stops working for no apparent reason”...

  • Page 114: A Wireless Lan Problem

    Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

  • Page 115: Option Problems

    Windows Vista operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...

  • Page 116: Performance And Lockup Problems

    An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. •...
  • Page 117 – 1. Click Start ➙ Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3.

  • Page 118: Printer Problems

    Action: Run the Windows Disk Defragmenter program. Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete. •...

  • Page 119: Serial Port Problems

    If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 111. Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port.

  • Page 120: Usb Problems

    Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your computer. You can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems, if your computer is running the Windows operating system.

  • Page 121: Lenovo Thinkvantage Toolbox

    2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
  • Page 122 Note: You can insert the disc into the optical drive when you are setting the startup device sequence. However, if you insert the disc into the optical drive when you have already entered the operating system, you need to restart the computer to access the diagnostic program. 3.

  • Page 123: Chapter 11. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 124: Safety And Warranty

    Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: •...

  • Page 125: Calling For Service

    Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 108. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 126: Purchasing Additional Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...

  • Page 127: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 128: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 129: Appendix B. Regulatory Information

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.

  • Page 130: Japanese Vcci Class B Statement

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 131: Appendix C. Weee And Recycling Statements

    Sammelsystem zurückgegeben werden und damit einem Recycling- oder Wiederherstellungsprozess zugeführt werden, bei dem mögliche Auswirkungen der Geräte auf die Umwelt und den menschlichen Organismus aufgrund gefährlicher Substanzen minimiert werden. Weitere Informationen zur Entsorgung von Elektro- und Elektronikaltgeräten finden Sie unter der Adresse: http://www.lenovo.com/lenovo/environment. © Copyright Lenovo 2011...
  • Page 132 REEE, por forma a minimizar potenciais efeitos dos EEE sobre o ambiente e saúde pública resultantes da presença de substâncias perigosas. Para obter informações adicionais acerca da REEE consulte o sítio da web: http://www.lenovo.com/lenovo/environment. Het WEEE-merkteken (Waste Electrical and Electronic Equipment) geldt alleen voor landen binnen de Europese Unie (EU) en Noorwegen.
  • Page 133 Formålet er at minimere den eventuelle påvirkning af miljøet og menneskers sundhed som følge af tilstedeværelsen af skadelige stoffer. Der er flere oplysninger om affald af elektrisk og elektronisk udstyr på adressen http://www.lenovo.com/lenovo/environment. Sähkö- ja elektroniikkalaiteromu (Waste electrical and electronic equipment, WEEE) -merkintä koskee vain Euroopan unionin (EU) jäsenmaita ja Norjaa.

  • Page 134: Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of...
  • Page 135 If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
  • Page 136 ThinkCentre User Guide...

  • Page 137: Appendix D. Power Cord Notice

    Appendix D. Power cord notice For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Power cords provided by Lenovo in the United States and Canada are listed by Underwriters Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 138 Power cord part number Used in these countries and regions 41R3212 or 41R3213 Denmark 41R3220 or 41R3221 Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda 41R3224 or 41R3225 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana, Hong Kong S.A.R.
  • Page 139 Power cord part number Used in these countries and regions 42T5035 or 42T5120 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Hong Kong S.A.R. of China, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Seychelles, Sierra Leone, Singapore, Sudan, Tanzania (United Republic of), Trinidad and Tobago,...
  • Page 140 ThinkCentre User Guide...

  • Page 141: Index

    DisplayPort connector Input/Output (I/O) features documentation, using installing options drivers, device memory module © Copyright Lenovo 2011...
  • Page 142 POST/BIOS update failure software Lenovo ThinkVantage Toolbox recovery Lenovo ThinkVantage Tools boot-block Lenovo Welcome 5, 111 operations, backup and locating components problems, solving...
  • Page 143 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011...
  • Page 144 ThinkCentre User Guide...
  • Page 146 Part Number: 0A74333 Printed in USA (1P) P/N: 0A74333 *0A74333*...

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