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Jio JioTag Air Faq And Troubleshooting

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JioTag Air_ FAQs and Troubleshooting
Contents
JioThings App - General Questions ................................................................................................................... 7
What is JioThings? ................................................................................................................................. 7
I want to download JioThings app, where can I get it from? ................................................................ 7
Will I be charged for downloading JioThings app? ................................................................................ 7
Will I be charged for using JioThings app? ............................................................................................ 7
How do I know if JioThings app is compatible with my phone? ............................................................ 7
Can I use JioThings app without creating an account? ......................................................................... 7
How do I create an account with JioThings? ......................................................................................... 7
How do I edit my JioThings account details? ......................................................................................... 7
Why do I need to provide my Email ID? ................................................................................................ 8
Why do I need to provide an Alternate Mobile Number? ..................................................................... 8
Why should I verify my Email ID or alternate Mobile Number? ............................................................ 8
How do I verify my Email ID or alternate Mobile Number? ................................................................... 8
Q14.
support? ............................................................................................................................................................. 9
Why am I logged out from JioThings app? ............................................................................................ 9
Do I need data connectivity to use JioThings app? ................................................................................ 9
Can I be logged into multiple devices at the same time? ...................................................................... 9
How can I delete my account? .............................................................................................................. 9
How can I give feedback on the JioThings app? .................................................................................. 10
JioTag Air- General Questions ........................................................................................................................ 10
What is JioTag Air? .............................................................................................................................. 10
How does JioTag Air work? ................................................................................................................. 10
What is the battery life of JioTag Air? ................................................................................................. 10
How do I replace the JioTag Air battery? ............................................................................................ 10
What is the connecting range of JioTag Air? ....................................................................................... 11
How can I attach the JioTag Air to my belongings? ............................................................................ 11
How do I attach lanyard to my JioTag Air? ......................................................................................... 11
How do I attach double sided tape to my JioTag Air? ......................................................................... 12
I have got a new phone. Do I need to add my JioTags again on it? .................................................... 12
Can my JioTag Air be re-used by another family member? ................................................................. 12
Jio Platforms Limited
Rev. date 06-06-2024
Rev. 1.0
Page 3 of 30

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Summary of Contents for Jio JioTag Air

  • Page 1: Table Of Contents

    How do I attach lanyard to my JioTag Air? ..................11 How do I attach double sided tape to my JioTag Air? ................. 12 I have got a new phone. Do I need to add my JioTags again on it? ............ 12 Can my JioTag Air be re-used by another family member? ..............
  • Page 2 How do I add a JioTag Air to my JioThings account?................15 I am trying to add 2 JioTag Air on my JioThings account, but both are listed as “JioTag Air” in the search result, so how do I identify the JioTag Air to onboard first? ..............15 How do I delete a JioTag Air from my JioThings account? ..............
  • Page 3 I am receiving Disconnection Alerts without any sound, why is it so? ..........25 I was connected to my JioTag Air when I had to go out. After I came back, JioTag Air is not connecting, what should I do? .......................... 25 How can I declare my belonging as Lost in JioThings app? ..............
  • Page 4 JioTag Air_ FAQs and Troubleshooting I deleted my JioTag Air a few minutes ago, but I am now not able to add it again, what should I do? My address reported on JioThings app is not accurate, why is it so? ..........26 Why is my JioTag Air not connecting to JioThings App, even though it is kept close to my phone? ...

  • Page 5: Jiothings App - General Questions

    JioThings App - General Questions Q1. What is JioThings? JioThings is a mobile application that serves as an access point for bouquet of consumer Jio IoT products for a seamless connected experience. It is available for both Android and iOS platforms.

  • Page 6: Q9. Why Do I Need To Provide My Email Id

    Q9. Why do I need to provide my Email ID? We need your Email Address to send you any important communication on your Jio IoT products. Your Email ID can also be utilized by you as an alternate login to access your JioThings account, in case you can’t login with your Registered Mobile Number.

  • Page 7: I Am Unable To Resolve My Queries Using Self-Support Options In Jiothings App, How Can I Get Further Support

    Once you delete your account, it will no longer be accessible by you and it cannot be restored. Data associated to your account will be deleted including your personal information, devices attached to your account, etc. You can delete your account from your profile details page. Jio Platforms Limited Rev. date 06-06-2024 Rev. 1.0...

  • Page 8: Q21. How Can I Give Feedback On The Jiothings App

    My app. The whole process is anonymous and encrypted to protect your privacy. Please note - Only one app can be used at a time i.e. If you onboard JioTag Air to Apple Find My then it will not be detected by JioThings app and vice versa.

  • Page 9: Q5 What Is The Connecting Range Of Jiotag Air

    Q5 What is the connecting range of JioTag Air? Connecting range of JioTag Air is tested up to 20 meters indoors and up to 50 meters outdoors (Line of sight). JioTag Air uses Bluetooth to connect with JioThings App on your phone. Several key...

  • Page 10: Q8 How Do I Attach Double Sided Tape To My Jiotag Air

    JioTags on it. It goes same for JioTag Air user using Find My app, only difference for Apple Find My app is that JioTag Air onboarded to Find My app are associated with apple ID.

  • Page 11: Q13 Is Jiotag Air Waterproof

    Apple ID. Q15 Is JioTag Air safe to use? JioTag Air is CE certified and has a SAR value within limits of a class B digital device marked for residential use. Q16 How long is the warranty on a JioTag Air? JioTag Air has a warranty of 1 year from the date of purchase.

  • Page 12: Q19 What Are The Dimensions Of Jiotag Air

    Q1 How do I switch ON my JioTag Air? Press and hold the power button for 5 seconds to switch ON your JioTag Air. On successful power ON, you will hear a melody and LED of JioTag Air will flash momentarily. You can also confirm that your JioTag Air is ON by double clicking on the power button to hear a beep sound.

  • Page 13: Q2 How Do I Switch Off My Jiotag Air

    To avoid any confusion, it is recommended that you add JioTag Air one at a time, by switching ON only the JioTag Air you want to onboard first. In case you are still trying to add multiple JioTag Air at the same time, with all of them appearing as “JioTag Air”...

  • Page 14: Q6 How Do I Delete A Jiotag Air From My Jiothings Account

    Q6 How do I delete a JioTag Air from my JioThings account? You can delete a JioTag Air from your JioThings account by following below steps: 1) Go to MyTags tab on JioThings app and tap on the JioTag Air you want to delete, to open the Tag details page.

  • Page 15: Q10 How Can I Set The Silent Mode For My Jiotags Air

    Q11 Why is my JioTag Air not getting listed on the search page, when I am trying to add it on my JioThings account? Below conditions need to be fulfilled for your JioTag Air to appear in the search list of “Add a JioTag” process on JioThings app: •...

  • Page 16: Q2 How Do I Ring The Jiotag Air To Locate My Belongings

    Find my phone feature is available only with JioThings App. Just double tap on any of your JioTag Air and it will make your phone ring, even if it is on silent. Your JioTag Air must be connected to your phone to make it ring.

  • Page 17: Q7 How Do I Know If It's Time To Replace My Jiotag Air's Battery

    In the unfortunate case, if you are still not able to locate your JioTag Air, you can mark it as Lost on JioThings app and our Jio Community will help to locate it.

  • Page 18: Q12 How Does Jio Community Find Feature Work

    Q14 Can I use the same JioTag Air from multiple JioThings accounts? JioTag Air can be added and used from only one JioThings account at a time. If you wish to use your JioTag Air with any other JioThings account, you should first delete it from the account where it is currently added and then add it to your other account.

  • Page 19: Q16 Why Did I Receive A Notification To Connect To My Jiotag Air

    JioThings app sends you a notification to connect to your JioTag Air, if you have been disconnected with it for more than 10 days. This serves as a reminder for you to connect to the JioTag Air and benefit from its features. You will only receive this notification once for a particular JioTag Air, after 10 days of being disconnected with it.

  • Page 20: Jiotag Air Settings And Permissions

    Additionally, ensure that silent mode is not enabled on JioThings app. Q2 I have kept my ring duration to “Keep ringing” but it stops after a while. When the ring duration is set to “Keep Ringing”, JioTag Air or phone will ring for a maximum time of 1 minute.

  • Page 21: Q5 Where Do I Find The Settings For Jiotag Air On Jiothings App

    “Keep Ringing” option will ring the Tag for maximum 1 minute. Q7 Can I change my phone ring duration when I ring it using JioTag Air? Default ring duration of phone through JioThings app is “Keep Ringing”. You can change the duration...

  • Page 22: Q9 Are There Any Additional Phone Settings Required For Jiotag Air To Function Properly

    Notifications: This setting must be enabled for JioThings app for your phone to receive alerts for your JioTags Air Q10 I am receiving disconnection alert on JioTag Air, but not on my phone, why is it so? You need to update your phone alert settings in JioThings to either Silent Notification or Notification with Sound to receive disconnection alerts on phone.

  • Page 23: Jiotag Air Troubleshooting

    In some phone models you may also have to check if the notification sound for JioThings app is not muted from phone settings. I was connected to my JioTag Air when I had to go out. After I came back, JioTag Air is not connecting, what should I do? This may happen if you have not set location permission to Allow all the time or Allow Always for JioThings app.

  • Page 24: Q5 Why Am I Receiving Multiple Disconnect And Connect Alerts

    I am not able to Ring my Phone from my JioTag Air, why is it so? Your JioTag Air should be connected to your phone to be able to ring it up. Ensure that your JioTag Air remains connected or reconnects with your phone within the Bluetooth range by checking below points: •...

  • Page 25: Q10 Why Is My Jiotag Air Not Connecting To Jiothings App, Even Though It Is Kept Close To My Phone

    You can try below steps in given order and wait for few minutes after each step to check if your JioTag Air connects: 1) Ensure your JioTag Air is powered ON. Double click on the power button and if you get a beep sound, your JioTag Air is ON.

  • Page 26: Q2. How To Add Jiotag Air To Apple Find My App

    3. Tap to open the ‘Items’ tab, tap and click on “Other supported item” 4. A pop-up with name “JioTag Air” on the app will appear once the phone detects it. 5. Tap Connect, type a name and select an emoji.

  • Page 27: Q3. How To Reset A Jiotag Air

    Q3. How to reset a JioTag Air? You can reset your JioTag Air to bring it back to factory state. You can do that to stop sharing the device location or when you change network. Factory reset will affect only Find My working.

  • Page 28: Q5. Is The Jiotag Compatible With Apple's Find My Device

    Q5. Is the JioTag compatible with Apple's Find My Device? No, only JioTag Air is compatible with the Apple's Find My Device network. JioTag is not compatible and cannot be upgraded to be used with Apple's Find My network. However, JioTag can be used with the JioThings app.