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Alcatel-Lucent Enterprise ALE-300 Manual
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Alcatel-Lucent Enterprise ALE-300 Manual

Alcatel-Lucent Enterprise ALE-300 Manual

Attendant set, communications suite for mle
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Communications Suite for MLE
ALE-300 Enterprise DeskPhone
Attendant set
8AL90627ENAA ed02

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Josette Julio
January 24, 2025

how to adjust the volume while on a call

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1 comments:
Mr. Anderson
February 10, 2025

During a call on an Alcatel-Lucent Enterprise ALE-300, adjust the volume by using the Smart Pad. Rotate it clockwise to increase the volume or counterclockwise to decrease it. The selected volume is saved for future conversations. The number of volume levels depends on the audio mode: 8 levels for handset and headset, and 10 levels for hands-free and loudspeaker.

This answer is automatically generated

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Summary of Contents for Alcatel-Lucent Enterprise ALE-300

  • Page 1 Communications Suite for MLE ALE-300 Enterprise DeskPhone Attendant set 8AL90627ENAA ed02...
  • Page 2 Introduction Introduction This document describes the services offered by an ALE-300 Enterprise DeskPhone attendant set connected to OmniPCX Enterprise system. ® This guide covers specific functions: Handling calls (calling and answering calls, consultation calls, transferring calls, • conferencing, …). Additional features (Routing, Network/Network Transfer, Transfer with privilege, …), •...

  • Page 3: Table Of Contents

    Introduction Getting to know your telephone ALE-300 Enterprise DeskPhone 1.1.1 Keys specific to the Enterprise DeskPhone 1.1.2 ALE-120 Key Expansion Module Permanent features keys Welcome screens 1.3.1 Choose the page displayed by default on the telephone Status icons/ Call icons 1.4.1...
  • Page 4 Introduction Additional features Routing with chained extend Routing with extend and camped-on release Sending a calibrated cut-off or flash Temporary hold of automatic transfer Directory number supervision Individual Call Routing Network/Network Transfer Trunk Group Supervision O/S Trunk Supervision 3.10 Individual Hold 3.11 Call Presentation 3.12...

  • Page 5: Getting To Know Your Telephone

    Getting to know your telephone 1 Getting to know your telephone ALE-300 Enterprise DeskPhone Smart Pad. Color display with auto brightness adjustment which enhances user experience and saves power (ambient light sensor). 10 dedicated functions keys. Corded handset (ALE-150 Super WideBand Corded Handset).
  • Page 6 Getting to know your telephone Rotate clockwise Turn up the volume (ringing, calls or audio player). Increase the brightness (idle state). Rotate counter clockwise Turn down the volume (ringing, calls or audio player). Decrease the brightness (idle state). OK key Use this key to validate your choices and options while programming or configuring.

  • Page 7: Ale-120 Key Expansion Module

    Getting to know your telephone 1.1.2 ALE-120 Key Expansion Module 1.1.2.1 Description The ALE-120 Key Expansion Module allows you to add 24 programmable keys with LEDs for each virtual page. It can display up to 3 virtual pages (one or three virtual pages). For the greatest comfort of use, it is equipped with 2 screens and a Smart Pad to navigate between pages.
  • Page 8 Getting to know your telephone 1.1.2.3 Connectors Universal Serial Bus (USB-C) connector. Use this connector to plug in an additional accessory. If available, you can use this connector to plug in a headset. Use this connector to connect the USB key to update (see the chapter below). Universal Serial Bus (USB-C) connector.
  • Page 9 Getting to know your telephone 1.1.2.4.1 Install the add-on to the desk phone Power Boost must be activated if the desk phone is supplied via Power over Ethernet (PoE). Contact your administrator for more information. Fix the add-on to the desk phone by using the provided foot clip. •...
  • Page 10 Getting to know your telephone 1.1.2.4.2 Install more than one add-on module It is possible to connect up to 3 similar add-on modules to a desk phone. Depending on the phone model, the number of add-on modules and the power supply, it may be necessary to connect an additional power supply.
  • Page 11 Getting to know your telephone 1.1.2.5 Smart Pad Depending on the system, the ALE-120 can display several pages. The Smart Pad allows you to navigate between all pages of the add-on. Select a segment to display the corresponding page. Home key Short press: go back to the homepage (first page by default).

  • Page 12: Permanent Features Keys

    Getting to know your telephone Permanent features keys This chapter displays all permanent features keys available on your desk phone. They are located around the screen and on the Smart Pad. Hang up key (lit in red) to end a call or to go back to the homepage during •...

  • Page 13: Welcome Screens

    Welcome screens The screen of your desk phone displays different pages by selecting tabs. ALE-300 Enterprise DeskPhone You can access all of your phone's features from these screens. The displayed pages depend on the system configuration. You can open a page by selecting the tab at the top of the screen. Depending on your phone, touch the tab at the top of the screen (touch screen) or use the left or righr navigation keys to select it.

  • Page 14: Status Icons/ Call Icons

    Getting to know your telephone Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Displayed icons depend on the model of your desk phone. 1.4.1 Status icons Depending on the size of the display, all status icons may not be displayed simultaneously.

  • Page 15: Call Icons

    Getting to know your telephone 1.4.3 Call icons Incoming call icon. Call in progress icon. Call holding icon. Retrieve call icon (retrieve the first call after having ended a second call, for example). End conversation icon. Encrypted call icon. Magnetic alphabetic keyboard Use the keyboard to enter text while configuring the phone.

  • Page 16: Alphanumeric Keyboard

    Getting to know your telephone Alphanumeric keyboard Alphanumeric key An alphanumeric keyboard is built into your desk phone, using its own keys. It is not necessary to install a physical keyboard to input text. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the alphanumeric key.

  • Page 17: Programming Keys For Call Numbers And Functions (Perso Page/F1 And F2 Keys/Add-On Keys)

    Keys/softkeys of the add-on module. • F1 and F2 keys. • Abc' key in case a magnetic keyboard is connected (ALE-400, ALE-300, ALE-100). • The following functions and services can be set on a softkey: Line key: make calls using a specific telephone line.

  • Page 18: Program A Key

    Getting to know your telephone 1.7.1 Program a key If the key is not programmed yet: Select the key to program. • Enter your password (if required) and apply. • Use one of the following: • Speed dial: to program a number. Services: to program a function.

  • Page 19: Led Management

    Getting to know your telephone 1.7.2 LED management The icons displayed depend on the system configuration. Some keys must be programmed by your administrator. LED behavior may differ depending on the system configuration. For more information, contact your installer or administrator. Call icons LED description You receive an incoming call from the programmed...

  • Page 20: Operator Station (Os) Basic Features

    Operator station (OS) Basic features 2 Operator station (OS) Basic features Putting the Attendant set in Service When the attendant set is powered up, at the end of an initialization period, the screen displays the Attendant status page. This indicates that the attendant is out of service. Sign on •...

  • Page 21: Calling By Name

    Operator station (OS) Basic features 2.2.3 Calling by name This feature is used to select a party by name. 'Dial by name' can be requested either from idle state or when in conversation. When the attendant uses the 'Dial by name' feature, the system searches the system directory, then, if the search is unsuccessful, a standard LDAP directory (if there is one).

  • Page 22: The Called Set Is Free

    Operator station (OS) Basic features 2.3.1 The called set is free Once the user's number is dialed, the screen indicates: The name and first name of the called party, if known to the system. • The internal directory number of the called party. •...

  • Page 23: The Called Set Is Forwarded To Another Set

    Operator station (OS) Basic features 2.3.4 The called set is forwarded to another set Depending on the activated forward, you will have access to different features through the softkeys. To activate ringing on the forwarding destination set: Ring. To release both the forwarding destination set and the forwarded set: Release.

  • Page 24: Calling An External User

    Operator station (OS) Basic features Forward on busy To activate ringing on the forwarding Ring destination set. To release both the forwarding destination Release set and the forwarded set. To call the forwarded set despite the Override forwarded status of the set. Release To release the forwarded set.

  • Page 25: Answering Calls Automatic/Manual Answer

    Operator station (OS) Basic features Answering calls 2.5.1 Automatic/Manual Answer There are two operating modes to answer a call: Auto answer: automatic answer to take automatically any incoming call or any call that is • waiting during call routing. Pressing this softkey in the Perso page activates or deactivates the feature.

  • Page 26: The Attendant Does Not Answer Immediately

    Operator station (OS) Basic features 2.5.5 The attendant does not answer immediately When the call is not answered, the normal call becomes an urgent call, the alarm LED of the assistant set flashes (located at the top or at the back of the set), and the ringing cycle speeds up. The attendant set is put absent in case of no answer, and it is necessary to put the attendant set in service again.

  • Page 27: Consultation Call

    Operator station (OS) Basic features Consultation call 2.7.1 Consultation call to an internal user A consultation call is activated as soon as the attendant starts dialing the first digit of the desired user's number and a second telephone tab appears. When the number is completely dialed the following softkeys are available: Softkey Feature...

  • Page 28: Consultation Call To An External User

    Operator station (OS) Basic features 2.7.2 Consultation call to an external user A consultation call is activated as soon as the attendant dials the external access prefix and the first digit of the desired external number and a second telephone tab appears. When the number is completely dialed the following softkeys are available: Softkey Feature...

  • Page 29: Call Routing (Call Transfer)

    Operator station (OS) Basic features Call Routing (call transfer) 2.8.1 Automatic/Manual transfer There are two transfer modes: Automatic transfer, which automatically transfers the call to a free user immediately after • dialing without other action. Manual transfer, which requires an attendant action to transfer a call •...

  • Page 30: Routing Participants To A Meet-Me Conference

    Operator station (OS) Basic features Routing participants to a Meet-Me conference An attendant cannot take part in a meet-me conference. An attendant can add a participant in a meet-me conference if the conference circuit is not fully busy or can reserve a conference circuit in order to add different participants (maximum of 29) to this conference.

  • Page 31: Additional Features

    Additional features 3 Additional features Routing with chained extend Routing with chained extend allows the attendant to transfer an incoming external call to an internal set. The external party is rerouted to the attendant set as soon as the internal user has hung up.

  • Page 32: Routing With Extend And Camped-On Release

    Additional features Routing with extend and camped-on release When routing an external call to a busy internal set, the attendant can put the call on hold. When the busy internal user hangs up, it is not rung. The external call on hold is signaled to the attendant.

  • Page 33: Directory Number Supervision

    Additional features Directory number supervision The attendant may supervise several internal numbers when the Directory Number Supervision feature is programmed by the system administrator for these internal numbers. These internals sets must be in the same node as the attendant set. The supervised internal number is displayed in the Perso page or on the extension module (ALE- 120, EM200 or virtual module on ALE-500).

  • Page 34: Individual Call Routing

    Additional features Individual Call Routing This feature allows the attendant to route and supervise an incoming external call without its being placed in the common waiting queue and redistributed. When this feature is programmed by the system administrator, he/she can put the Individual Call Routing key on the Perso page or on the extension module (ALE-120).

  • Page 35: Network/Network Transfer

    Additional features Network/Network Transfer This feature is used to interconnect two external callers via the installation, while retaining the ability to release the connection. When this feature is programmed by the system administrator, he/she can put the Network/Network Transfer key on the Perso page or on the extension module (ALE-120, EM200 or virtual module on ALE-500).

  • Page 36: Trunk Group Supervision

    Additional features Trunk Group Supervision This function allows the attendant to monitor the occupation level of a trunk group via a key, present in the Perso page. The label of the key is the trunk group name. Next to the trunk group name: There is no icon when there is still at least one trunk free in this trunk group.

  • Page 37: Call Presentation

    Additional features Several keys can be programmed as individual hold keys. The party can only be retrieved from the idle state, the calls on hold will be redistributed after a period of time. 3.11 Call Presentation This feature is used to allocate the waiting queue operating mode. One or more traffic flows can be associated to one or more keys.

  • Page 38: Transfer With Privilege

    Additional features 3.12 Transfer with Privilege This function lets the attendant transfer an external outgoing trunk to a user set if the corresponding direct seize prefix is contained in this Transfer with Privilege key: Tsf with prev. user will dial the external party number as a call in direct seize. The transfer with privilege feature is useful for an internal user not authorized to dial a long distance call.

  • Page 39: Management From The Attendant Set

    Management from the attendant set 4 Management from the attendant set This chapter describes the specific customization of the Attendant set. For general customization, please refer to user manual of the set (key program, language, ringing, brightness, password, …). Selecting Answer and Transfer Operating Modes 4.1.1 Selecting Answer Operating Mode Auto answer:...

  • Page 40: Selecting The Entity Status

    Management from the attendant set Selecting the Entity Status This feature can be inhibited or assigned to the attendant set with or without password by the system administrator. In the example below, this feature is assigned to the attendant set without password by the system administrator.

  • Page 41: Guarantee And Clauses

    Guarantee and clauses 5 Guarantee and clauses Safety and Regulatory Instructions relates to the following products: ALE-300 Enterprise DeskPhone (ALE-300), ALE-100 Keyboard (ALE-100), ALE-140 Customization Kit (ALE-140), ALE-120 Key Expansion Module (ALE-120), ALE-150 SWB Corded Handset (ALE-150), ALE-161 WB Cordless Handset Battery Pack (ALE-161), ALE-108 Wireless Module (ALE-108), ALE-110 Wall Mounting Kit (ALE-110).
  • Page 42 ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum.

  • Page 43: Regulatory Statements

    ALE International 32 avenue Kléber – 92700 Colombes, France - ALE.WelcomeCenter@al- enterprise.com. Regulatory information about ALE-300, ALE-400 and ALE-500, additional certification and regulatory marks are stored in the phone. Use one of the following: → Legal (or reach the 'Menu' page → Settings → Phone → Local Menu → Legal).
  • Page 44 Guarantee and clauses Canada Equipments with RF part comply with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. These products meet the applicable Innovation, Science and Economic Development Canada technical specifications.
  • Page 45 Guarantee and clauses Regulatory information about ALE-108 Europe: this device contains BTWDB01 or BTWDB02 RF module that is compliant with Radio Equipment Directive (RED) 2014/53/EU. UK: this equipment is compliant with UK regulations. US: this device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any...