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NEC UNIVERGE SV8100 Migration Manual
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NEC UNIVERGE SV8100 Migration Manual

NEC UNIVERGE SV8100 Migration Manual

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  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 ® UX5000 to SV8100 Migration Manual NDA-31101 Issue 1.0...
  • Page 5 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 General Information................. 1-1 Chapter 2 Migrating from UX5000 to SV8100 Section 1 UX5000 Migration Process..............2-1 Section 2 License Replacement ................2-1 Section 3 PCPro Conversion from UX5000 to SV8100........... 2-6 Section 4 Initializing UX5000 Default Value ............
  • Page 8 Issue 1.0 SV8100 ___________________________________________________________________________________ Chapter 3 Features Section 1 UX5000 to UNIVERGE SV8100 Feature Comparison List ..... 3-1 Section 2 Features ....................3-9 Abbreviated Dialing ..................3-11 Account Codes ....................3-17 Alarm ....................... 3-21 Analog Communications Interface (ACI) ............3-23 Aspire Telephones ..................
  • Page 9 SV8100 Issue 1.0 ___________________________________________________________________________________ Dial Number Preview..................3-107 Dial Pad Confirmation Tone ................3-109 Direct Inward Dialing (DID)................3-111 Direct Inward Line (DIL)................. 3-113 Direct Inward System Access (DISA) ............3-115 Direct Station Selection (DSS) Console ............3-119 Directed Call Pickup ..................3-125 Directory Dialing ....................
  • Page 10 Issue 1.0 SV8100 ___________________________________________________________________________________ Multiple Directory Numbers/Call Coverage ........... 3-179 Name Storing ....................3-181 Networking – AspireNet................. 3-183 Off Hook Signaling ..................3-185 One-Touch Calling ..................3-187 OPX (Off-Premise Extension) ............... 3-193 Paging, External .................... 3-195 Paging, Internal ..................... 3-197 Park .......................
  • Page 11 SV8100 Issue 1.0 ___________________________________________________________________________________ Trunk Queuing/Camp-On ................3-253 Voice Over..................... 3-255 Voice Response System (VRS)..............3-257 Volume Controls .................... 3-265 Warning Tone for Long Conversation............3-267 ___________________________________________________________________________________ UX5000 to SV8100 Migration Manual...
  • Page 12 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...

  • Page 13: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 2-1 Web Server – Registration Screen ..............2-2 Figure 2-2 Web Server – Replacement Screen ..............2-2 Figure 2-3 Web Server – Hardware Key Code Entry ............2-3 Figure 2-4 Web Server – RMA Replacement Code Entry ..........2-3 Figure 2-5 Web Server –...
  • Page 14 Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 2-25 PCPro Station Port Popup ................2-46 Figure 3-1 Right Cursor Key Operation ................3-16 ___________________________________________________________________________________ viii List of Figures...

  • Page 15: List Of Tables

    LIST OF TABLES ___________________________________________________________________________________ Table 1-1 Application Chart for Migration ................1-3 Table 1-2 Hardware Chart for Migration ................1-5 Table 1-3 Networking Compatibility Chart ................. 1-8 Table 1-4 Networking Chart for SV8100/Migrated UX ............1-8 Table 2-1 PCPro Default Accounts ..................2-8 Table 2-2 Conversion Exceptions ..................
  • Page 16 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Tables...

  • Page 17: General Information

    The technician should review this information carefully before installing the system. The SV8100 Migration manual provides information pertaining to the features that can be migrated to the UNIVERGE SV8100 system. For a complete list of SV8100 Manuals, visit www.NECNTAC.com. When logged in, click on Technical Documentation.
  • Page 18 Issue 1.0 SV8100 Conditions Version 4000 or higher software and replacement CPU (UNIVERGE  SV8100 CPU/CD-CP00-US) is required for UX5000 migration to the SV8100. The UXMail and UM8000 in combination cannot be networked together  using the AMIS/PlusNet feature. A combination of UX5000 and SV8100 Terminals within the same ...

  • Page 19: Table 1-1 Application Chart For Migration

    SV8100 Issue 1.0 Table 1-1 Application Chart for Migration Minimum Supports Supports Required Application Condition Software Terminal Terminal Version UX5000: InDepth Future Future Future release. IntraMail Utility 1.0.2 IntraMail Connectibility only. Phone Dialer Requires all UX5000 terminals in single system. Sonic View IP Recorder 1.2.0.10032 UX Mail Desktop Messaging...
  • Page 20 Issue 1.0 SV8100 Table 1-1 Application Chart for Migration (Continued) Minimum Supports Supports Required Application Condition Software Terminal Terminal Version SV8100 Desktop Future 3.6.0.0 Requires all SV8100 terminals in single system. Applications (Desktop Shared Services) SV8100 IP Phone Manager 3.1.0 Indicates SV8100 phone type names (ex.

  • Page 21: Table 1-2 Hardware Chart For Migration

    SV8100 Issue 1.0 Table 1-2 Hardware Chart for Migration Supported UX5000 Hardware Equipment Name Limitations Migration 9.5” 3-Blade Base IP3NA-3KSU-B1 Cannot mount a SV expansion chassis (670068 Chassis CHS2U E) to this chassis. 9.5” 3-Blade Expansion IP3WW-3KSU-E1 Cannot mount this expansion chassis to SV 9.5” Chassis base KSU (670067 CHS2U B-US).
  • Page 22 Issue 1.0 SV8100 Table 1-2 Hardware Chart for Migration (Continued) Supported UX5000 Hardware Equipment Name Limitations Migration 4-Port Loop/Ground-Start IP3WW-4COIU-LG1 Trunk Blade (Installs in universal blade slot) 4-Port Loop/Ground-Start IP3WW-4COIDB-LG1 Trunk Daughter Board T1/PRI Interface Blade IP3WW-PRIU-A1 2-Channel BRI Blade IP3WW-2BRIU-A1 2-Channel BRI Daughter IP3WW-2BRIDB-A1...
  • Page 23 SV8100 Issue 1.0 Table 1-2 Hardware Chart for Migration (Continued) Supported UX5000 Hardware Equipment Name Limitations Migration Multimedia Conference AU UX Conf Bridge Cannot install this blade in SV 9.5” KSU (670067 App CF Server Compact Flash CHS2U U-US) or 19” KSU (670015 CHS2U-US). Cannot use this application with the following SV applications.

  • Page 24: Table 1-3 Networking Compatibility Chart

    Issue 1.0 SV8100 Table 1-3 Networking Compatibility Chart SV8100/Migrated UX5000 UX5000/Aspire SV8300 (R4 or Higher) (R3 or Lower) SV8100/Migrated UX5000 CCIS (Note 3) AspireNet (Note 4) CCIS (Note 3) (R4 or higher) Netlink (Note 1) AspireNet (Note 4 & 5) UX5000/Aspire AspireNet (Note 4) AspireNet...

  • Page 25: Migrating From Ux5000 To Sv8100

    The UX5000 Hardware Key Code and License Administrator email address is required. Advise NEC Customer Service this is for UX5000 to SV8100 migration.  An RMA #/ Return Code issued from NEC Customer Service is required before the following steps can be performed: UX5000 to SV8100 Migration Manual...

  • Page 26: Figure 2-1 Web Server - Registration Screen

    UX5000 CPU Hardware Key Code will be disabled and migrated to the new SV8100 CPU. Re-use of the UX5000 CPU is prohibited and is not supported by NEC. Log In to the Web Server. Click on Registration. Figure 2-1 Web Server – Registration Screen In the drop down click on Replacement.

  • Page 27: Figure 2-3 Web Server - Hardware Key Code Entry

    SV8100 Issue 1.0 Enter the Hardware Key Code from the UX5000 CPU (12 Digit # - Example: 1910xxxxxxxx). Figure 2-3 Web Server – Hardware Key Code Entry Enter the RMA# in Replacement Code field. (Example: AV 123456 – enter 123456). Figure 2-4 Web Server –...

  • Page 28: Figure 2-5 Web Server - Validate Button

    Issue 1.0 SV8100 Click on the Validate button. Figure 2-5 Web Server – Validate Button Enter the Hardware Key Code from the Replacement SV8100 CPU (12 Digit # - Example: 1910xxxxxxxx). Figure 2-6 Web Server – SV8100 Replacement Hardware Key Code 2 - 4 Migrating from UX5000 to SV8100...

  • Page 29: Figure 2-7 Web Server - Sv8100 Replacement Hardware Key Code

    SV8100 Issue 1.0 Click the Replace Hardware button. Click the Download icon to download the license file. Figure 2-7 Web Server – SV8100 Replacement Hardware Key Code To proceed with migration, refer to Section 3 PCPro Conversion from UX5000 to SV8100 on page 2-6.

  • Page 30: Pcpro Conversion From Ux5000 To Sv8100

    Issue 1.0 SV8100 UX5000 SV8100 ONVERSION FROM ECTION The following section will assist in the migration from an UX5000 PCPro database to an SV8100 PCPro database. SV8100 PCPro Version 4.0 or higher supports the ability to open a PCPro database saved by UX5000 PCPro (V1.xx ~ V3.xx), which converts the database to a SV8100 format.

  • Page 31: Figure 2-9 Pcpro - Download Screen

    SV8100 Issue 1.0 When connected, click Communications -> Download to download database. Figure 2-9 PCPro – Download Screen When the download completes, click File -> Save or Save As to save the UX5000 PCPro database. Figure 2-10 PCPro – Save As Screen UX5000 to SV8100 Migration Manual 2 - 7...

  • Page 32: Figure 2-11 Pcpro Login Screen

    Issue 1.0 SV8100 Launch SV8100 PCPro. Enter the appropriate User Name and Password then press OK. If you do not want to continue, click Cancel to abort login and exit the software. Figure 2-11 PCPro Login Screen When installing PCPro for the first time, the installation program creates a set of default PCPro accounts.

  • Page 33: Figure 2-12 Open Screen

    SV8100 Issue 1.0 Click File -> Open to open the UX5000 PCPro database saved above. Figure 2-12 Open Screen If you click the “Open” button on the above dialog, you will see the popup shown below. Figure 2-13 SV8100 PCPro Popup If you click OK, the original UX5000 database will be converted to an SV8100 ...

  • Page 34: Table 2-2 Conversion Exceptions

    Issue 1.0 SV8100 Refer to Table 2-2 Conversion Exceptions for a list of programming exceptions to the conversion process. Table 2-2 Conversion Exceptions PRG No Name PRG10-07-01 Conversation Record Circuits PRG10-22-xx Setting the Wake On LAN for APSU PRG10-41-xx General Purpose Contact Detector Setup PRG11-10-02 Changing the Music on Hold Tone PRG11-11-06...
  • Page 35 SV8100 Issue 1.0 Table 2-2 Conversion Exceptions (Continued) PRG No Name PRG20-17-02 Operator Console Mode PRG20-19-03 Caller ID Edit Mode PRG20-34-xx Remote Conference Group Setup PRG24-06-01 Fixed Call Forwarding PRG24-07-01 Fixed Call Forwarding Off Premise PRG24-08-xx Call Forward for Centrex PRG26-01-04 LCR Mode Option PRG30-03-01...

  • Page 36: Initializing Ux5000 Default Value

    Issue 1.0 SV8100 UX5000 D NITIALIZING EFAULT ALUE ECTION Initialize UX5000 Default Values Run SV8100 PCPro. Click File -> New -> SV8100 North America -> SV8100 R4 (UX5000 defaults). Figure 2-14 SV8100 PCPro Screen If you click the “OK” button on the following popup, the default value on the UX5000 is loaded into the SV8100 database.

  • Page 37: Ux5000 To Sv8100 Default Differences

    SV8100 Issue 1.0 UX5000 to SV8100 Default Differences 10-20 : LAN Setup for External Equipment UX5000 SV8100 Item No. Item Value Value ACD MIS - TCP Port 4000 11-01 : System Numbering Dial Type/ UX5000 SV8100 1st and 2nd Dial Digits 2nd Dial Digit Dial Digit Value...
  • Page 38 Issue 1.0 SV8100 11-04 : Virtual Extension Numbering Virtual Extension Port Item UX5000 Value SV8100 Value Number 1-256 Virtual Extension 201-299, 3601-3757 11-10 : Service Code Setup (for System Administrator) UX5000 SV8100 Service Function Code Value Value Night Mode Switching for Own Group Set System Time Store Common Speed Dials Store Group Speed Dials...
  • Page 39 SV8100 Issue 1.0 11-11 : Service Code Setup (for Setup/Entry Operation) UX5000 SV8100 Service Function Code Value Value Set/Cancel Call Forward Immediate Set/Cancel Call Forward Busy Set/Cancel Call Forward No Answer Set/Cancel Call Forward Busy/No Answer Set/Cancel Call Forward Both Ring Set/Cancel Call Forward Follow-me Set/Cancel Do Not Disturb Cancel All Messages Waiting...
  • Page 40 Issue 1.0 SV8100 11-11 : Service Code Setup (for Setup/Entry Operation) (Continued) UX5000 SV8100 Service Function Code Value Value Department Group Login/Logout Walking Toll Restriction Adjust Ring Volume Set Programmable Function Keys (Appearance Codes) One Touch Dial Entry Wireless Transfer when Out Of Range Enable/Disable Headset Ringing Mode Switching Set/Cancel Call Forward All Calls per Extension Set/Cancel Call Forward Busy per Extension...
  • Page 41 SV8100 Issue 1.0 11-12 : Service Code Setup (for Service Access) (Continued) Service UX5000 SV8100 Function Code Value Value Meet-me Answer to Specified Internal Paging Group Meet-me Answer to External Paging Meet-me Answer in Same Paging Group Direct Call Pickup for Own Group Call Pickup for Specified Group Call Pickup for Any Group Specified Trunk Answer...
  • Page 42 Issue 1.0 SV8100 11-13 : Service Code Setup (for ACD) (Continued) UX5000 SV8100 Service Function Code Value Value Set SLT ACD Off Duty Cancel SLT ACD Off Duty Supervisor ACD Agent Login Supervisor ACD Agent Logout Supervisor Change Agent ACD Group Change Agent for Own ACD Group 11-14 : Service Code Setup (for Hotel) Service...
  • Page 43 SV8100 Issue 1.0 11-15 : Service Code Setup, Administrative (for Special Access) Service UX5000 SV8100 Function Code Value Value Remote Maintenance ACD Access in DID Translation Table Network Message Lamp Control Modem Access 11-16 : Single Digit Service Code Setup Service UX5000 SV8100...
  • Page 44 Issue 1.0 SV8100 15-01 : Basic Extension Data Setup Item UX5000 Value SV8100 Value Extension 01 - Name STA 301~499, STA 101~199, 5000~5312 3101~3513 15-02 : Multiline Telephone Basic Data Setup Item No. Item UX5000 Value SV8100 Value Off-hook Signaling Type Muted Off-hook 1 Beep Tone in Ringing (0)
  • Page 45 SV8100 Issue 1.0 15-20 : LCD Line Key Name Assignment Extension Function Key UX5000 Value SV8100 Value Line 1 CO 001 Line 2 CO 002 Line 3 CO 003 301-499, Line 4 CO 004 5000-5312 Line 5 CO 005 Line 6 CO 006 Line 7 CO 007...
  • Page 46 Issue 1.0 SV8100 20-10 : Class of Service Options (Answer Service) Class of Item UX5000 Value SV8100 Value Service 08 - Automatic Off-hook Answer Not Checked (0) Checked (1) 1-15 for Call Coverage Keys 09 - Call Pickup for Callback Not Checked (0) Checked (1) 20-11 : Class of Service Options (Hold/Transfer Service)
  • Page 47 SV8100 Issue 1.0 20-14 : Class of Service Options for DISA/E&M (Continued) Class of Item UX5000 Value SV8100 Value Service 06 - Internal Paging Not Checked (0) Checked (1) 07 - External Paging Not Checked (0) Checked (1) 1-15 12 - Retrieving Park Hold Not Checked (0) Checked (1) 20-15 : Ring Cycle Setup...
  • Page 48 Issue 1.0 SV8100 20-31 : Timer Class Timer Assignment Time Item UX5000 Value SV8100 Value Class 17 - VRS/DISA No Answer Time (Disconnect/Incoming Ring Group/Voice Mail) 19 - Trunk to Trunk Long 3600 Conversation Warning Tone Time 20-34 : Conference Group Setup Conference Group Setting UX5000 Value...
  • Page 49 SV8100 Issue 1.0 21-01 : System Options for Outgoing Calls Item No. System Option UX5000 Value SV8100 Value Reset Dial after Trunk Access Failure Enabled (0) Disabled (1) 21-22 : CO Message Waiting Indication – Call Back Settings Trunk Item No. Item UX5000 Value SV8100 Value...
  • Page 50 Issue 1.0 SV8100 30-03 : DSS Console Key Assignment (Continued) DSS Console DSS Key Additional Data UX5000 Value SV8100 Value Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data...
  • Page 51 SV8100 Issue 1.0 30-03 : DSS Console Key Assignment (Continued) DSS Console DSS Key Additional Data UX5000 Value SV8100 Value Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data 1-32 Additional Data...
  • Page 52 Issue 1.0 SV8100 40-10 : Voice Announcement Service Option Item No. Item UX5000 Value SV8100 Value VRS Fixed Messaging Checked (1) Not Checked (0) 45-01 : Voice Mail Integration Options Item No. Option UX5000 Value SV8100 Value Voice Mail Call Screening Checked (1) Not Checked (0) 45-03 : NSL Timer Setup...
  • Page 53 SV8100 Issue 1.0 47-02 : InMail Station Mailbox Options Mailbox Item UX5000 Value SV8100 Value 02 - Mailbox Extension 02 - Mailbox Extension 19 - Telephone User Interface Type Mnemonic (1) Numeric (0) 02 - Mailbox Extension 302-364 102-164 2-64 19 - Telephone User Interface Type Mnemonic (1) Numeric (0)
  • Page 54 Issue 1.0 SV8100 47-13 : InMail Dial Action Table Dial Action Table Dial Digit Item UX5000 Value SV8100 Value Action Undefined (0) Unscreened Transfer (2) Destination Destination XXXX Action Unscreened Transfer (2) Undefined (0) Destination Destination Timeout Destination 50-02 : Connecting System Settings CCIS Item UX5000 Value...
  • Page 55 SV8100 Issue 1.0 50-06 : CCIS Feature Availability SV8100 Item No. Item UX5000 Value Value Link Reconnect Not Checked (0) Checked (1) Centralized Day/Night Switching (for Message Not Checked (0) Checked (1) Receiver Side) 50-12 : CCIS Centralized Day/Night Mode to System Mode Assignment UX5000 SV8100 Item No.
  • Page 56 Issue 1.0 SV8100 80-01-02 : Service Tone Setup Service Tone Unit Item UX5000 Value SV8100 Value DID Error Basic Tone Tone 10 (440/480Hz, Tone 11 (480/620Hz, - -13/-13dB) (10) 13/-13dB) (11) 81-07 : CODEC Filter Setup for Analog Trunk Port Trunk Item UX5000 Value...
  • Page 57 SV8100 Issue 1.0 84-11 : Dterm ® IP CODEC Information Basic Setup UX5000 Value SV8100 Value 26 - TX Gain 0.0dBm (20) -6.0dBm (14) 27 - RX Gain 0.0dBm (20) -6.0dBm (14) Type 1-5 32 - RTP Filter Not Checked (0) Checked (1) 84-21 : CCIS over IP CODEC Information Basic Setup Item No.
  • Page 58 Issue 1.0 SV8100 84-21 : CCIS over IP CODEC Information Basic Setup (Continued) Item No. Item UX5000 Value SV8100 Value G.726 Minimum Jitter Buffer Size G.726 Average Jitter Buffer Size G.726 Maximum Jitter Buffer Size iLBC Maximum Audio Frame Size 30ms (3) iLBC Minimum Jitter Buffer Size iLBC Average Jitter Buffer Size...
  • Page 59 SV8100 Issue 1.0 84-30 : PVA-CCIS over IP CODEC Setup (Continued) Item No. Item UX5000 Value SV8100 Value 25 - Echo Canceller Non-linear Not Checked (0) Checked (1) Processing Mode 26 - UDP Checksum Mode Not Checked (0) Checked (1) 90-02 : Programming Password Setup Account Item...
  • Page 60 Issue 1.0 SV8100 90-26 : Program Access Level Setup (Continued) Item UX5000 Value SV8100 Value 82-08 User Level IN (Installer) (2) MAN (Manufacturer) (1) 82-11 User Level IN (Installer) (2) MAN (Manufacturer) (1) 84-04 User Level MAN (Manufacturer) (1) IN (Installer) (2) 90-31 : DIM Access over Ethernet Item No.

  • Page 61: Cpu Conversion From Ux5000 (Ip3Na-Ccpu-A1) To Sv8100 (Cd-Cp00-Us)

    UX5000 database. Removal of UX5000 CPU (IP3NA-CCPU-A1) Re-use of the UX5000 CPU is prohibited and is not supported by NEC. Power down the UX5000 chassis and remove the UX5000 CPU (IP3NA-CCPU-A1) from the chassis.

  • Page 62: Figure 2-16 Install Cpu Battery

    Issue 1.0 SV8100 Figure 2-16 Install CPU Battery Install the PZ-VM21, PZ-ME50-US and/or PZ-32IPLA/PZ-64IPLA/PZ- 128IPLA daughter board, if required. An optional white overlay has been provided within the CD-CP00-US packing  for sites that wish to maintain a uniform color scheme. Ensure the power supply is OFF, and then slide the CD-CP00-US into Slot 1 in the controlling Chassis.

  • Page 63: To Perform A System Software And Firmware Upgrade

    SV8100 Issue 1.0 To Perform a System Software and Firmware Upgrade: Requirements: Customer Provided: USB Flash Drive/Stick (32MB minimum capacity -  FAT format). It is recommended when using a USB flash drive to install it in the CCPU with the system power turned off.
  • Page 64 Issue 1.0 SV8100 When the system has completed reloading the software, the Status LED begins flashing on the CD-CP00-US. The remaining four LEDs are off. From a SV Terminal, confirm the new software version is installed, press  the FEATURE + 3 keys on any display multiline terminal to view the system version number.

  • Page 65: Usb

    SV8100 Issue 1.0 SV8100 CPU (CD-CP00-US) OADING ICENSE ILE TO ECTION Load the license file generated from Section I “License Replacement”, using a USB stick or PCPro. The following method shows how to load the license file using the USB stick: Figure 2-17 SV8100 USB Slot Figure 2-18 Telephone Programming Screen UX5000 to SV8100 Migration Manual...

  • Page 66: Pcpro/Webpro

    Issue 1.0 SV8100 PCPro/WebPro The following method shows how to load the license file using PcPro/ Web-Pro: Figure 2-19 Feature Activation SubMenu Figure 2-20 Feature Activation - Open Screens 2 - 42 Migrating from UX5000 to SV8100...

  • Page 67: Figure 2-21 Pcpro Activation Screen

    SV8100 Issue 1.0 Figure 2-21 PCPro Activation Screen Confirm the licensing. Figure 2-22 Notepad Screen UX5000 to SV8100 Migration Manual 2 - 43...

  • Page 68: Upload

    Issue 1.0 SV8100 PLOAD ECTION Uploading pushes all the data from PCPro to system memory. An upload can only occur when PCPro is connected to a system. Accessing Upload When PCPro is connected to a system, access the Upload dialog using one of the following methods: Select the menu item Communications >...
  • Page 69 SV8100 Issue 1.0 To upload data from PCPro to system memory: Select a Transfer Type. Select Transfer Type items. If desired, select items via the Modify Filter. Press the Start button. After the upload is completed, press the Close button. Transfer Type Select a filter that controls the scope of chassis settings to upload.

  • Page 70: Figure 2-24 Pcpro Trunk Port Popup

    Issue 1.0 SV8100 This popup is shown when the Card Configuration is selected to be uploaded and the trunks are busy. Figure 2-24 PCPro Trunk Port Popup Figure 2-25 PCPro Station Port Popup 2 - 46 Migrating from UX5000 to SV8100...

  • Page 71: Ux5000 To Univerge Sv8100 Feature Comparison List

    UNIVERGE SV8100 F EATURE ECTION OMPARISON This chapter provides an alphabetical comparison of the features available to both the SV8100 and UNIVERGE SV8100 systems (refer to Table 3-1 Feature Comparison List on page 3-2). Each feature provides the following information: SV8100 Feature –...

  • Page 72: Table 3-1 Feature Comparison List

    Issue 1.0 SV8100 Table 3-1 Feature Comparison List UX5000 Feature Name UNIVERGE SV8100 Feature Name Abbreviated Dialing Speed Dial – System/Group/Station Account Codes Account Code – Forced/Verified/Unverified Account Code Entry Alarm Alarm Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display...
  • Page 73 SV8100 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name – Call Monitoring Call Pickup Group Directed Call Pickup Group Call Pickup Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Make Call-UXMail Feature...
  • Page 74 Issue 1.0 SV8100 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name Direct Inward Line (DIL) Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console Direct Station Selection (DSS) Console...
  • Page 75 SV8100 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name Hotline Hotline – Howler Tone Service Intercom Intercom Intercom Abandoned Call Display – IP DECT Terminal Wireless DECT (SIP) – IP Multiline Station (SIP) –...
  • Page 76 Issue 1.0 SV8100 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name Music on Hold Music on Hold Name Storing Name Storing Networking – AspireNet K-CCIS – IP K-CCIS – T1 Off Hook Signaling Off-Hook Signaling...
  • Page 77 SV8100 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name Secretary Call Pickup Secretary Call Pickup Selectable Display Messaging Selectable Display Messaging Selectable Ring Tones Selectable Ring Tones Serial Call Serial Call Single Line Terminals, Analog 500/2500 Sets Single Line Telephones, Analog 500/2500 Sets –...
  • Page 78 Issue 1.0 SV8100 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name Transfer Transfer Trunk Group Routing Trunk Group Routing Trunk Groups Trunk Groups Trunk Queuing/Camp-On Trunk Queuing/Camp-On – UCB (Unified Communications for Business) – UM8000 Mail –...

  • Page 79: Features

    SV8100 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE SV8100 Feature Name Warning Tone for Long Conversation Warning Tone for Long Conversation EATURES ECTION The remainder of this document highlights the differences between the UX5000 and the UNIVERGE SV8100 features.
  • Page 80 Issue 1.0 SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 3 - 10 Features...

  • Page 81: Abbreviated Dialing

    SV8100 Issue 1.0 Abbreviated Dialing SV8100 Feature Speed Dial – System/Group/Station Conditions None Operation To store a Speed Dial number (display terminals only): Press idle CALL key and dial 753 (for common) or 754 (for group). - OR - With an idle display keyset, press the PROG Soft Key, then the Soft Key, press the SPD Soft Key.

  • Page 82: Table 3-2 Keys For Entering Names

    Issue 1.0 SV8100 Table 3-2 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . Enter characters: ...
  • Page 83 SV8100 Issue 1.0 To dial a Common Speed Dialing number:  Four-digit bin numbers must be dialed using the keyset’s Soft Keys. 3-Digit Bin Numbers Only At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial #2 (000-999).
  • Page 84 Issue 1.0 SV8100 Press HOLD. Press SPK to hang up. To dial a Common Speed Dialing number under a Programmable Function Key: At keyset, press idle CALL key. Press the key which has the stored number to be dialed. The number seizes an outside line and dials out. ...
  • Page 85 SV8100 Issue 1.0 To check your stored Speed Dialing numbers (display terminal only): Press CHECK. For Common Speed Dialing, press DIAL. Dial the Speed Dialing Code (e.g., common code 001). If the entire stored number is too long for your terminal’s display, press * to see the rest of it. ...
  • Page 86 Issue 1.0 SV8100 To dial a Personal Speed Dialing number: At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial #7. Dial the Personal Speed Dialing storage code (0-9). The stored number dials out. ...

  • Page 87: Account Codes

    SV8100 Issue 1.0 Account Codes SV8100 Feature Account Code – Forced/Verified/Unverified Account Code Entry Conditions None Operation To enter an Account Code any time while on a trunk call:  The outside caller cannot hear the Account Code digits you enter. ...
  • Page 88 Issue 1.0 SV8100 To enter an Account Code before dialing the outside number:  If your SV8100 has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the SV8100 prompt you for your Account Code. You may also use this procedure if your SV8100 has Optional Account Codes.
  • Page 89 SV8100 Issue 1.0 To enter an Account Code for an incoming call:  This procedure is not available for Single Line Telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk. ...
  • Page 90 Issue 1.0 SV8100 Dial number you want to call. If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization  Code. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes. 3 - 20 Account Codes...

  • Page 91: Alarm

    SV8100 Issue 1.0 Alarm SV8100 Feature Alarm Conditions None Operation To set the alarm: At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial 727. Dial alarm type (1 or 2). Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time. ...
  • Page 92 Issue 1.0 SV8100 To check the programmed alarm time: Press CHECK. Dial 727. Dial alarm type (1 or 2). The programmed time displays. Press CLEAR. To cancel an alarm: At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial 727.

  • Page 93: Analog Communications Interface (Aci)

    SV8100 Issue 1.0 Analog Communications Interface (ACI) SV8100 Feature Analog Communications Interface (ACI) Conditions None Operation To call an ACI software port: Press idle CALL key. Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press One-Touch Programmable Function Key for ACI extension or Department Group.
  • Page 94 Issue 1.0 SV8100 To manually record a call an ACI software port: While on a call, press the ACI Conversation Record Key (Program 15-07 or SC 751: 69 + 0). The key’s LED will be lit when recording.  To stop recording, press the ACI Conversation Record Key once again. The key’s LED will be off when recording has stopped.

  • Page 95: Aspire Telephones

    SV8100 Issue 1.0 Aspire Telephones SV8100 Feature SV8100/SV8300 Terminals Conditions When Aspire telephones are installed, Loop key mode must be used.  Additional Aspire terminal hardware (displays, button kits, key kits, handsets, adapters etc.) only  connect to Aspire terminals. Operation None Aspire Telephones...
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  • Page 97: Automatic Call Distribution (Acd)

    SV8100 Issue 1.0 Automatic Call Distribution (ACD) SV8100 Feature Automatic Call Distribution (ACD) Conditions UxMail is not supported for Delay Announcements.  Operation Transferring Calls to an ACD Group: To Transfer a call to an ACD Group: At keyset or DSL, press HOLD. - OR - At Single Line Telephone, hookflash You hear Transfer dial tone.
  • Page 98 Issue 1.0 SV8100 Agent Log In and Log Out: To log your extension into the ACD Group: Keyset  Your display shows: WAIT ACD LOGIN. If Program 12-07-01 has a customized Day/Night mode message defined, the ACD agent’s display will not indicate the WAIT ACD LOGIN status (however, the agent may still log in using the following procedure).
  • Page 99 SV8100 Issue 1.0 Lift handset. Dial *5. Dial 1 to log out. You hear confirmation tone.  - OR - Dial 0 to cancel the log out and return to the group. Single Line Telephone Lift handset. Dial 655. AIC Agent Log In: To log in Keyset Press the ACD Log In/Log Out key (Program 15-07 or SC 752: *10).
  • Page 100 Issue 1.0 SV8100 Single Line Telephone  All AIC log ins become invalid. Lift the handset. Dial the AIC Log Out service code (Program 11-13-09). - OR - To log out of an ACD group without using AIC: Lift the handset. Dial the ACD Log Out service code 655 (Program 11-13-02).
  • Page 101 SV8100 Issue 1.0 When immediately logging in with additional AICs. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone.  For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone.
  • Page 102 Issue 1.0 SV8100 To cancel the call monitoring, press the Monitor key again. Queue Status Display: When Logged Into ACD Group: With an idle keyset, press the Queue Status Display Programmable Function Key (Code: *19). The display indicates the number of calls in queue, the trunk name, and the length of time the call has been ...
  • Page 103 SV8100 Issue 1.0 To cancel the manual Rest Mode/Off-Duty Mode: Keyset Press the ACD Rest Mode key (Program 15-07 or SC 752: *13). The ACD Rest Mode key light goes off.  Single Line Terminal Lift the handset. A fast busy is heard. ...
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  • Page 105: Background Music

    SV8100 Issue 1.0 Background Music SV8100 Feature Background Music Conditions None Operation To turn Background Music on or off: Press idle CALL key. Dial 725. Press SPK to hang up. Background Music 3 - 35...
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  • Page 107: Barge-In

    SV8100 Issue 1.0 Barge-In SV8100 Feature Barge-In Conditions None Operation To barge in after calling a busy extension:  The call must be set up for about 10 seconds before you can barge in.  Listen for busy/ring or busy tone. Call busy extension.
  • Page 108 Issue 1.0 SV8100 Dial the extension number of a terminal within a Conference call. When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference,  depending on SV8100 programming, and all display keysets show the joined party. If a Conference is not possible: - the extension user will hear a warning tone - the DISA user will be rerouted to the defined ring group...

  • Page 109: Call Forwarding - Centrex

    SV8100 Issue 1.0 Call Forwarding – Centrex SV8100 Feature Call Forwarding – Centrex Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be  reassigned after completion of migration. Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker.
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  • Page 111: Call Forwarding

    SV8100 Issue 1.0 Call Forwarding SV8100 Feature Call Forwarding Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be  reassigned after completion of migration. Operation To set Call Forward – Immediate at forwarding station: Pick up the handset or press Speaker. Dial the Call Forward –...
  • Page 112 Issue 1.0 SV8100 Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off.  To set Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Busy/No Answer Service Code (default: 744). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 113 SV8100 Issue 1.0 Press Speaker or hang up. The Call Forwarding Programmable Function Key turns on.  To cancel Call Forward – Both Ring at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Both Ring Service Code (default: 745). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 114 Issue 1.0 SV8100 Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off.  To set Call Forward Immediate for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790). Dial 1 (Set).
  • Page 115 SV8100 Issue 1.0 Press Speaker or hang up. To set Call Forward – Immediate using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Immediate Service Code (default: 741). Dial 1 (Set). Dial the destination extension or off-premise number. Press Speaker or hang up.
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  • Page 117: Call Forwarding With Follow Me

    SV8100 Issue 1.0 Call Forwarding with Follow Me SV8100 Feature Call Forwarding with Follow Me Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be  reassigned after completion of migration. Operation To activate Call Forward Follow Me from a multiline terminal: At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07).
  • Page 118 Issue 1.0 SV8100 To activate Call Forward Follow Me from a single line telephone: At a single line telephone, other than your own, lift the handset and dial the Service Code (746 Program 11-11-07). Dial 1 to set. Dial the extension to forward. To cancel Call Forward Follow Me from your own single line telephone: At your single line telephone, lift the handset and dial Service Code (746, Program 11-11-07).

  • Page 119: Call Forwarding, Off-Premise

    SV8100 Issue 1.0 Call Forwarding, Off-Premise SV8100 Feature Call Forwarding, Off-Premise Conditions Not supported across AspireNet.  Call Forwarding settings are not converted during migration. Call Forwarding settings must be  reassigned after completion of migration. Operation To activate Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker.
  • Page 120 Issue 1.0 SV8100 Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Service Code. Dial 1 (Set). Dial 1 (Internal) or 0 (External). Dial Trunk Access Code (default: 9) + number (9 + 2142622000).
  • Page 121 SV8100 Issue 1.0 Dial the Speed Dialing number where the calls should be forwarded. Press Speaker (or hang up at the single line telephone) to hang up. To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751, code 54).
  • Page 122 Issue 1.0 SV8100 Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding:  The Speed Dial bin must be defined in Program 13-04-01 for the line to forward. Lift the handset. Dial 733. Dial trunk port number to be used (001~200).
  • Page 123 SV8100 Issue 1.0 Select the time mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Method 2 (follows the pre-defined destination in Program 24-05-01): Set Automatic Trunk Forwarding:  The Speed Dial bin must be defined in Program 13-04-01 for the line to forward. Lift the handset.
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  • Page 125: Call Forwarding/Do Not Disturb Override

    SV8100 Issue 1.0 Call Forwarding/Do Not Disturb Override SV8100 Feature Call Forwarding/Do Not Disturb Override Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be  reassigned after completion of migration. Operation To override an extension’s Call Forwarding or Do Not Disturb: Call the forwarded or DND extension.
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  • Page 127: Call Forwarding, Fixed

    SV8100 Issue 1.0 Call Forwarding, Fixed SV8100 Feature Call Forwarding Conditions Call Forwarding, Fixed is not supported in the SV8100.  Operation None Call Forwarding, Fixed 3 - 57...
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  • Page 129: Call Pickup Group

    SV8100 Issue 1.0 Call Pickup Group SV8100 Feature Directed Call Pickup Group Call Pickup Conditions None Operation Please refer to Group Call Pickup on page 3-141 for information on this feature. Call Pickup Group 3 - 59...
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  • Page 131: Call Redirect

    SV8100 Issue 1.0 Call Redirect SV8100 Feature Call Redirect Conditions None Operation To redirect a ringing call: With an incoming call ringing your extension, press the Call Redirect key (Program 15-07 or SC 751: 49 + Destination Extension Number) without lifting the handset or pressing the CALL keys. Call Redirect 3 - 61...
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  • Page 133: Call Waiting/Camp-On

    SV8100 Issue 1.0 Call Waiting/Camp-On SV8100 Feature Call Waiting/Camp-On Conditions Not supported across AspireNet.  Operation To Camp-On to a busy extension: Call busy extension. Dial 2 or press Camp-On key (Program 15-07 or SC 751: 35). Do not hang up. To Camp-On to a trunk, see Trunk Queuing.
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  • Page 135: Callback

    SV8100 Issue 1.0 Callback SV8100 Feature Callback Conditions None Operation To place a Callback: Call unavailable (busy or unanswered) extension. Dial or press Callback key (Program 15-07 or SC 751: 35). Hang up. Lift handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses ...
  • Page 136 Issue 1.0 SV8100 To test Callback at your single line terminal: Lift the handset. Dial 799. Hang up. When the terminal rings, lift the handset. You hear synthesized Music on Hold.  Hang up. 3 - 66 Callback...

  • Page 137: Caller Id

    SV8100 Issue 1.0 Caller ID SV8100 Feature Caller ID Conditions None Operation DISPLAYING THE INCOMING NUMBER To display the name/number of an incoming call only lamping your terminal: Without Automatic Handsfree on Incoming Line/Loop Key Calls (Program 15-02-08=0): Do not lift the handset. Press line/loop key.
  • Page 138 Issue 1.0 SV8100 DISPLAYING CALLER ID FOR A CALL IN PARK To display Caller ID for a call in Park:  With Program 15-02-08 set to “0” (pre-select) for this feature. With Program 15-02-08 set to “0” (pre-select): With a call in Park, press the PARK key. (Program 15-07 or SC 752: *04).

  • Page 139: Table 3-3 Keys For Entering Names

    SV8100 Issue 1.0 Press the STORE Soft Key. The display shows: xxxxxxxxxxxxx mm-dd hh:mm TELBK ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time STA = Store in a Station Speed Dial bin SPD = Store in Common Speed Dial bin Press the SPD Soft Key.
  • Page 140 Issue 1.0 SV8100 Table 3-3 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . Enter characters: T-V, t-v, 8.
  • Page 141 SV8100 Issue 1.0 Press the CID Soft Key (Caller ID). The display shows: xxxxxxxxxxxxx mm-dd hh:mm Store ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time = Preview List = Next List Store = Store in List DEL = Delete from List Press the STORE Soft Key.
  • Page 142 Issue 1.0 SV8100 Table 3-4 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . Enter characters: ...
  • Page 143 SV8100 Issue 1.0 Temporary Memory / Call History / Missed Call An unanswered call will cause the Call History key (Program 15-07 or SC 751: 08) to flash, indicating a new call has been placed in the temporary memory. If enabled in programming, the terminal’s display will show “CHECK LIST”.
  • Page 144 Issue 1.0 SV8100 If Program 20-19-08 is not defined (no entry), the display shows: EDIT MODE 2035551234 <- CNCL DEL -> The flashing digit indicates the cursor location. Using the left and right arrow Soft Keys to move the  cursor to the location where digits are to be added to deleted.
  • Page 145 SV8100 Issue 1.0 When deleting all numbers in the Caller ID list, the display then prompts for a confirmation. Press the YES Soft Key to delete all the numbers, or press the NO Soft Key to return to the previous display.
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  • Page 147: Central Office Calls, Answering

    SV8100 Issue 1.0 Central Office Calls, Answering SV8100 Feature Central Office Calls, Answering Conditions None Operation To answer an incoming trunk call: Lift handset. At keyset, press flashing line key. If you don’t have a line or loop key for a trunk call ringing your terminal, it rings an idle CALL key. ...
  • Page 148 Issue 1.0 SV8100 To listen to the incoming trunk ring choices (keyset only): Press idle CALL key. Dial 711 + 2. Select the ringing (1-8) and tone range (1-4) you want to check. Go back to step 3 to listen to additional choices or press SPK to hang up. To change the pitch of your incoming trunk ring (keyset only): Press idle CALL key.

  • Page 149: Central Office Calls, Placing

    SV8100 Issue 1.0 Central Office Calls, Placing SV8100 Feature Central Office Calls, Placing Conditions Not supported across AspireNet.  Operation To place a call over a trunk group: At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial 704.
  • Page 150 Issue 1.0 SV8100 Dial number. - OR - At keyset, press Trunk Group Routing key (Program 15-07 or SC 752: *05). Also see the “Loop Keys” feature.  Dial number. To place a call over a specific trunk: At keyset, press idle CALL key. - OR - At single line set, lift handset.

  • Page 151: Central Telephone Book

    SV8100 Issue 1.0 Central Telephone Book SV8100 Feature Speed Dial – Telephone Book Conditions None Operation New Registration: Registration allows the user to enter new data into the telephone book. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone ...
  • Page 152 Issue 1.0 SV8100 Input the name (up to 12 digits) and press the HOLD button. TLBK1:INPUT NAME [A] <   TLBK1:INPUT NAME [A] <   Using the dial pad, select the Group number. TLBK1:SELECT GROUP 1:GROUP1 2:GROUP2 3:GROUP3 4:GROUP4 Enter the number to be stored and press HOLD.
  • Page 153 SV8100 Issue 1.0 If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02: Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] <   NUM MENU By default, the user will search by name (indicated by the [A] in the upper right-hand corner of the display. Soft ...
  • Page 154 Issue 1.0 SV8100 Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.  If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02: Press Soft Key 1 or 2 to select the Telephone Book to search.
  • Page 155 SV8100 Issue 1.0 Telephone Number Search: A user can search the Central Telephone Book by number. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone ...
  • Page 156 Issue 1.0 SV8100 To dial the selected name, press the CALL or SPK key. - OR - To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number. Pressing the item number on the dial pad selects an item.
  • Page 157 SV8100 Issue 1.0 Enter the memory number to be searched. At least one digit must be entered before the search can be done.  TLBK1:SEARCH MEMORY > 0 MENU [0- 299] Press the Volume Up or Volume Down keys to search. [ 0] TEL1 92035551234...
  • Page 158 Issue 1.0 SV8100 Press Soft Key 3 (Yes) to delete all the entered data, or press Soft Key 4 (No) to back up. Pressing Soft Key 3 will then display the following: DELETED ALL TELBOOK DATA [DELETE DATA] TLBK1 TLBK2 Press the CONF or FEATURE key to back up the view to the previous screen.
  • Page 159 SV8100 Issue 1.0 Press the CHG Soft Key 1 for Change. TLBK1 :CHANGE DATA N:ABC G:Group 01 To change the name, press HOLD and enter the new name. Press HOLD. You can now change the group or memory number or press CONF to exit. To change the memory number, press the Up key on the Navigation Pad, and at the ENTER REGIST MEMORY display, press HOLD.
  • Page 160 Issue 1.0 SV8100 Press the appropriate Soft Key to search by Name, Group, Number, or Memory Number. (Refer to the operations above for details on the specific steps for the option you select.) Locate the entry to be changed and press HOLD to display the details of the entry. [ 0] TEL1 92035551234...
  • Page 161 SV8100 Issue 1.0 To enter the group number, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD. You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD.
  • Page 162 Issue 1.0 SV8100 SETTINGS Changing the Group Name: From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.  Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING...
  • Page 163 SV8100 Issue 1.0 Locking/Unlocking a Telephone Book: Locking a Telephone Book will prevent any changes to it until the book is unlocked. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2. ...
  • Page 164 Issue 1.0 SV8100 Enter the destination extension number. Enter the extension’s password defined in Program 15-19-07. Edit the Password for Locking/Unlocking a Telephone Book: Locking a Telephone Book will prevent any changes to it until the book is unlocked. This operation changes the password a user would enter to lock/unlock the Telephone Book.

  • Page 165: Class Of Service

    SV8100 Issue 1.0 Class of Service SV8100 Feature Class of Service Conditions None Operation To change an extension’s Class of Service (via Service Code 677): Press idle CALL key. Dial 677. Dial the extension number you want to change. You see: MODE1:nn ...
  • Page 166 Issue 1.0 SV8100 Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE6:nn  Press HOLD to leave the current value unchanged.  Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE7:nn ...

  • Page 167: Conference

    SV8100 Issue 1.0 Conference SV8100 Feature Conference Conditions The Remote Conference feature is not supported on the SV8100.  Operation To establish a Conference: Keyset Establish Intercom or trunk call. Press CONF or Conference key (Program 15-07 or SC 751: 07). Dial extension you want to add.
  • Page 168 Issue 1.0 SV8100 Single Line Set / 2-Button Terminal Establish Intercom or trunk call. Single Line Set Hookflash and dial #1. 2-Button Terminal Press HOLD and dial #1. Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit.
  • Page 169 SV8100 Issue 1.0 To drop an outside call from the Conference: Press HOLD to place the Conference call on Hold. Hang up. The lines involved in the Conference will ring back separately to the terminal.  Answer and disconnect the unwanted outside call. To re-establish the Conference, answer the remaining call pressing CONF after each call is answered.
  • Page 170 Issue 1.0 SV8100 To Transfer a Call Into a Conference: While on a call, press HOLD. Dial the Transfer to Conference service code (default=624). If the terminal doesn’t have the proper COS, a warning tone is sent. After the user hangs up, the SV8100 will ...

  • Page 171: Department Calling

    SV8100 Issue 1.0 Department Calling SV8100 Feature Department Calling Conditions None Operation To call a department: At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial department’s extension number. The SV8100 routes the call to the first free terminal in the department. Pressing the # key can then call the next ...
  • Page 172 Issue 1.0 SV8100 To log back in to your Department Group:  While you log back in, Department Calling will route calls to your extension. Press idle CALL key. Dial 650 + 0. - OR - Press Department Calling Log In key (Program 15-07 or SC 751: 46). The key goes out when you log back in.
  • Page 173 SV8100 Issue 1.0 Method 2 (follows the pre-defined destination in Program 24-05-01): Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in 13-04-01 in order for the line to forward.  Lift the handset. Dial 102. Dial the Department Group number (01-64) to be defined. Hang up.
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  • Page 175: Department Step Calling

    SV8100 Issue 1.0 Department Step Calling SV8100 Feature Department Step Calling Conditions None Operation To make a Step Call:  You step through Department Groups set in Program 16-02. Place call to busy Department Group member. - OR - Place call to Department Group pilot number. Dial #.
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  • Page 177: Dial Number Preview

    SV8100 Issue 1.0 Dial Number Preview SV8100 Feature Dialing Number Preview Conditions None Operation To use Dial Number Preview to place a call (keyset only): Do not lift the handset or press the Speaker or Call keys. Dial  To preview any number, dial the number you wish to call. To preview a Speed Dial –...
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  • Page 179: Dial Pad Confirmation Tone

    SV8100 Issue 1.0 Dial Pad Confirmation Tone SV8100 Feature Dial Pad Confirmation Tone Conditions None Operation To enable/disable Dial Pad Confirmation Tone: Press idle CALL key. Dial 724. Dial Pad Confirmation Tone 3 - 109...
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  • Page 181: Direct Inward Dialing (Did)

    SV8100 Issue 1.0 Direct Inward Dialing (DID) SV8100 Feature Direct Inward Dialing (DID) Conditions None Operation Data DID calls ring extensions like normal trunk calls. Manually Changing a Time Pattern: Press DID Mode Switch key (Program 15-07 or SC 751: 88) or dial the service code (defined in Program 11-10-35).
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  • Page 183: Direct Inward Line (Dil)

    SV8100 Issue 1.0 Direct Inward Line (DIL) SV8100 Feature Direct Inward Line (DIL) Conditions None Operation To answer a call on your Direct Inward Line: Lift handset. At keyset, press flashing line key for DIL. If you don’t have a line key for the DIL, the DIL rings an idle CALL key. ...
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  • Page 185: Direct Inward System Access (Disa)

    SV8100 Issue 1.0 Direct Inward System Access (DISA) SV8100 Feature Direct Inward System Access (DISA) Conditions None Operation To place a DISA call into the SV8100 (from any 2500 type terminal): Dial the telephone number that rings the DISA trunk. Wait for the DISA trunk to automatically answer with a unique dial tone.
  • Page 186 Issue 1.0 SV8100 - OR - Dial 703 + an External Paging Zone number (1-8 or 0 for All Call). - OR - Dial 710 + a busy extension number to barge in to a call. To forward an extension’s calls using a DISA call into the SV8100 (from any 2500 type terminal): Dial the telephone number that rings the DISA trunk.
  • Page 187 SV8100 Issue 1.0 Dial the extension number for which a feature is to be activated/deactivated. The caller hears "Please enter the required service code".  If an incorrect service code is dialed, the caller hears "That is an invalid entry. Please enter the required service ...
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  • Page 189: Direct Station Selection (Dss) Console

    SV8100 Issue 1.0 Direct Station Selection (DSS) Console SV8100 Feature Direct Station Selection (DSS) Console Conditions None Operation Calling an extension from your DSS Console: Press the desired DSS Console key. If the call voice-announces, you can make it ring by dialing 1. ...
  • Page 190 Issue 1.0 SV8100 Hotel Mode: When the DSS key is Red and... The assigned extension is... Busy on a call, Line Ringing call on hold or recalling, or has message Idle Flashing Fast In Do Not Disturb or Call Forwarding Immediate is set Message Waiting When the DSS key is Green and is...
  • Page 191 SV8100 Issue 1.0 Business/ACD Mode: When the DSS key is Red and... The assigned extension is... Busy / Wrap Up Stutter Flashing Emergency Call Long Flashing Logged Out / Off Duty Slow Stutter Flashing Logged In Fast Flashing In Do Not Disturb or Call Forwarding Immediate is set Busy on a call, Line Ringing , on Hold, or has message...
  • Page 192 Issue 1.0 SV8100 Calling a Door Box from your DSS Console: Press DSS Console key for Door Box you want to call (1-8). If you don’t have Handsfree, you must lift the handset to speak.  Door Box Busy Lamp Field When the DSS key is...
  • Page 193 SV8100 Issue 1.0 Making an Internal Page using your DSS Console: Press DSS Console Internal Page zone key (Group key 1-64). If the zone you want is busy, try again later.  If you don’t have Handsfree, you must lift the handset to speak. ...
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  • Page 195: Directed Call Pickup

    SV8100 Issue 1.0 Directed Call Pickup SV8100 Feature Directed Call Pickup Conditions None Operation To use Directed Call Pickup to intercept a call to a co-worker’s extension: At keyset, press idle CALL key. - OR - At single line set, lift handset. Dial **.
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  • Page 197: Directory Dialing

    SV8100 Issue 1.0 Directory Dialing SV8100 Feature Directory Dialing Conditions None Operation To use Directory Dialing from a display keyset: Do not lift handset or press SPK. Press Directory Dialing Soft Key. Press Soft Key for Directory Dialing type: SPD = Speed Dialing menu EXT = Co-worker’s extension number STA = Station retrieval menu TELBK = Central Telephone Book menu...
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  • Page 199: Display Messaging, Selectable

    SV8100 Issue 1.0 Display Messaging, Selectable SV8100 Feature Selectable Display Messaging Conditions None Operation Please refer to Selectable Display Messaging on page 3-217 for information on this feature. Display Messaging, Selectable 3 - 129...
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  • Page 201: Distinctive Ringing, Tones And Flash Patterns

    SV8100 Issue 1.0 Distinctive Ringing, Tones and Flash Patterns SV8100 Feature Distinctive Ringing, Tones and Flash Patterns Conditions None Operation To listen to the incoming ring choices (keyset only): Press idle CALL key. Dial 711. Dial 1 to check ringing for Intercom calls. - OR - Dial 2 to check ringing for trunk calls.
  • Page 202 Issue 1.0 SV8100 Select the pitch (1-8). Press SPK to hang up. 3 - 132 Distinctive Ringing, Tones and Flash Patterns...

  • Page 203: Do Not Disturb

    SV8100 Issue 1.0 Do Not Disturb SV8100 Feature Do Not Disturb Conditions With Version 4000 main software, if Program 40-10-01, VRS Fixed Messaging is enabled and no  VMDB with VRS is installed, the DND tone will not be heard. Operation To activate or deactivate Do Not Disturb while your extension is idle: Keyset...
  • Page 204 Issue 1.0 SV8100 Dial the DND option code. 0 = Cancel DND 1 = Incoming trunk calls blocked 2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked 3 = All calls blocked 4 = Call Forwards blocked 3 - 134 Do Not Disturb...

  • Page 205: Door Box

    SV8100 Issue 1.0 Door Box SV8100 Feature Door Box Conditions None Operation To call a Door Box: Keyset Press idle CALL key. Dial 702. Dial Door Box Number (1-8). Single Line Terminal Lift handset. Dial 702. Dial Door Box Number (1-8). To activate the Door Box strike: Keyset While talking to the Door Box, press the Flash key.
  • Page 206 Issue 1.0 SV8100 To answer a Door Box chime: Lift handset. If you are busy on a call, the CALL2 will flash, but there is no off-hook ringing. You can place your active call on  hold and answer the Door Box call. Currently, the cordless terminals are not able to flash the Door Box to activate the door unlock.

  • Page 207: E911 Compatibility

    SV8100 Issue 1.0 E911 Compatibility SV8100 Feature E911 Compatibility Conditions None Operation Programming the IP Terminal for the 911 Dialing When Lock Feature Activated: The Lock button on the IP terminals will provide a user with the ability to prevent calls on their phone while away from their desk.
  • Page 208 Issue 1.0 SV8100 To place an emergency 911 call: When Dial 911 Routing Without Trunk Access is enabled . . . Go to any terminal. Lift handset or press idle CALL key. Dial 911. When Dial 911 Routing Without Trunk Access is disabled . . . Go to any terminal.

  • Page 209: Forced Trunk Disconnect

    SV8100 Issue 1.0 Forced Trunk Disconnect SV8100 Feature Forced Trunk Disconnect Conditions None Operation To disconnect a busy trunk: Keyset Press line key for trunk. - OR - Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are 001-200. ...
  • Page 210 Issue 1.0 SV8100 Hookflash. You can now place a call on the free line.  Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step 2. 3 - 140 Forced Trunk Disconnect...

  • Page 211: Group Call Pickup

    SV8100 Issue 1.0 Group Call Pickup SV8100 Feature Group Call Pickup Conditions None Operation To answer a call ringing another terminal in your Pickup Group: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. (Keyset only) Press Group Call Pickup key (Program 15-07 or SC 751: 24).
  • Page 212 Issue 1.0 SV8100 To answer a call ringing a terminal in another Pickup Group when you know the group number: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. (Keyset only). Press Group Call Pickup key (Program 15-07 or SC 751: 26 + group). - OR - Dial 768 and the group number (1-9 or 01-64).

  • Page 213: Handsfree Answerback/Forced Intercom Ringing

    SV8100 Issue 1.0 Handsfree Answerback/Forced Intercom Ringing SV8100 Feature Handsfree Answerback/Forced Intercom Ringing Conditions None Operation To enable Handsfree Answerback for your incoming Intercom calls: Press idle CALL key. Dial 721. Press SPK to hang up. This changes how a normal ICM call is received. The originating extension may still be able to change the call to ...
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  • Page 215: Headset Operation

    SV8100 Issue 1.0 Headset Operation SV8100 Feature Headset Operation Conditions None Operation To enable the headset: Plug in the headset into the headset jack on the back of the terminal. Program a Headset key (Program 15-07 or SC 751: 05) and/or define a Headset service code (Program 11-11-65).
  • Page 216 Issue 1.0 SV8100 To use the headset automatically for all calls: Enable Headset mode by entering the Headset service code defined in (11-11-65). With this option, the handset can also be used at any time to answer/place calls. The speakerphone will not ...

  • Page 217: Hold

    SV8100 Issue 1.0 Hold SV8100 Feature Hold Conditions None Operation SYSTEM HOLD To place an outside call on System Hold (Keyset Terminal Only): Press HOLD. A line/loop/CAP/CALL key flashes slowly while on Hold; flashes fast when recalling.  To pick up an outside call on System Hold: Keyset Terminals Press flashing line/loop/CAP/CALL key.
  • Page 218 Issue 1.0 SV8100 Single Line Terminal Hookflash. Dial 749. To pick up an outside call on Exclusive Hold: Keyset Terminals Press flashing line/loop/CAP/CALL key. Single Line Set Dial 759. PARK HOLD To place an outside call into a Park orbit (Keyset Terminal Only): Press HOLD.
  • Page 219 SV8100 Issue 1.0 Single Line Terminal Lift handset. Dial 762. INTERCOM HOLD To place an Intercom call on Intercom Hold: Keyset Terminals Press HOLD. The CALL key flashes.  Press SPK to hang up. Single Line Terminal Hookflash. Do not hang up. To pick up an Intercom call on Intercom Hold: Keyset Terminals Press SPK.
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  • Page 221: Hotline

    SV8100 Issue 1.0 Hotline SV8100 Feature Hotline Conditions None Operation To place a call to your Hotline partner: Press Hotline key (Program 15-07 or SC 751: 01 + partner’s extension number + HOLD). You can optionally lift handset after this step for privacy. ...
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  • Page 223: Intercom

    SV8100 Issue 1.0 Intercom SV8100 Feature Intercom Conditions None Operation To place an Intercom call: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called ...
  • Page 224 Issue 1.0 SV8100 Press CLEAR to return the normal time/date display. To change how Intercom calls ring your extension: Press the CALL key or lift the handset. Dial 723 to have calls ring your extension. - OR - Dial 721 to have calls voice announce to your extension. 3 - 154 Intercom...

  • Page 225: Intercom Abandoned Call Display

    SV8100 Issue 1.0 Intercom Abandoned Call Display SV8100 Feature None Conditions UX5000 terminals only.  Operation To display the list of Intercom calls you did not answer: Press CHECK. Press CALL2. Repeatedly press CALL2 until no more calls display.  Press CLEAR to return to the normal Time and Date display.
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  • Page 227: Ip Dect Terminal

    SV8100 Issue 1.0 IP DECT Terminal SV8100 Feature Wireless DECT (SIP) Conditions 12 simultaneous calls can be made per DECT Access Point.  When the Wireless DECT (SIP) telephone does not respond to an incoming call within 12 seconds  because it is out of area, the originator hears a busy tone.
  • Page 228 (–), if necessary. Dial the outside number. Press the & key (On-Hook/Off-Hook). For more information on the Wireless DECT (SIP) feature, refer to the NEC SIP DECT Solutions Manuals. 3 - 158 IP DECT Terminal...

  • Page 229: Loop Keys

    SV8100 Issue 1.0 Loop Keys SV8100 Feature Call Appearance (CAP) Keys Conditions Loop Keys can only be assigned/used if Program 20-02-23 is set to UX5000 (1).  Loop Keys are only supported on UX terminals.  Operation To place a call on a loop key: Press outgoing or both ways loop key.
  • Page 230 Issue 1.0 SV8100 Dial the loop key type: 0 = Incoming only  1 = Outgoing only  2 = Both ways (incoming and outgoing)  Dial the loop key routing option for incoming, outgoing, or incoming and outgoing calls: 000 = Trunk Group Routing or ARS (if installed) ...

  • Page 231: Maintenance

    SV8100 Issue 1.0 Maintenance SV8100 Feature Maintenance Conditions None Operation To check your extension’s data (Keyset Only): Press CHECK. Press CALL1. Your display shows your terminal’s extension number, port number and extension/Department Group.  You can also check any other extension numbers information by pressing CHECK + the extension number. ...
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  • Page 233: Meet Me Conference

    SV8100 Issue 1.0 Meet Me Conference SV8100 Feature Meet Me Conference Conditions None Operation MEET ME EXTERNAL CONFERENCE To make a Meet Me External Conference: Keyset While on a call, press Conference key (Program 15-07 or SC 751: 07). Dial 703 and the External Paging Zone code (1-8 or 0 for All Call). - OR - Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call).
  • Page 234 Issue 1.0 SV8100 Single Line Terminal While on a call, hookflash and dial #1. Dial 703 and the External Paging zone code (1-8 or 0 for All Call). - OR - Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/ External All Call).
  • Page 235 SV8100 Issue 1.0 Single Line Terminal While on a call, hookflash and dial #1. Dial 701 and the Internal Paging Zone code (0-9 or 00-64). - OR - Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call).
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  • Page 237: Meet Me Paging

    SV8100 Issue 1.0 Meet Me Paging SV8100 Feature Meet Me Paging Conditions An extension's access to internal and external page zones affects the Meet Me Paging feature.  Operation MEET ME EXTERNAL PAGE To make a Meet Me External Page: At keyset, press idle CALL key.
  • Page 238 Issue 1.0 SV8100 Dial the announced External Paging Zone (0-8). You connect to the other party.  MEET ME INTERNAL PAGE To make a Meet Me Internal Page: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial 701 and dial the Internal Paging Zone code (0-9, 00-32 or 00-64).

  • Page 239: Meet Me Paging Transfer

    SV8100 Issue 1.0 Meet Me Paging Transfer SV8100 Feature Meet Me Paging Transfer Conditions An extension user can set up a conference with their current call and up to 31 other inside parties.  Operation MEET ME EXTERNAL PAGING TRANSFER To make a Meet Me External Paging Transfer: At keyset, while on a call, press HOLD.
  • Page 240 Issue 1.0 SV8100 Dial the announced External Paging Zone (0-8). You connect to the Paging party.  Stay on the line. After the Paging party hangs up, you connect to the transferred call.  MEET ME INTERNAL PAGING TRANSFER To make a Meet Me Internal Paging Transfer: At keyset, while on a call, press HOLD.

  • Page 241: Memo Dial

    SV8100 Issue 1.0 Memo Dial SV8100 Feature Memo Dial Conditions None Operation To store a number while you are on a call: While on a call, press Memo Dial key (Program 15-07 or SC 751: 31). Dial number you want to store. Press Memo Dial key again and continue with conversation.
  • Page 242 Issue 1.0 SV8100 To cancel (erase) a stored Memo Dial number: Press idle CALL key. Press Memo Dial key (Program 15-07 or SC 751: 31). Press Speaker key to hang up. 3 - 172 Memo Dial...

  • Page 243: Message Waiting

    SV8100 Issue 1.0 Message Waiting SV8100 Feature Message Waiting Conditions None Operation To leave a Message Waiting: Call busy or unanswered extension. Dial 0 or press Message Waiting key (Program 15-07 or SC 751: 38). Hang up. With keyset terminals, the MW LED lights. ...
  • Page 244 Issue 1.0 SV8100 To cancel all your Messages Waiting:  This includes messages you have left for other extensions and messages other extension have left for you. At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial 773.

  • Page 245: Mobile Extension

    SV8100 Issue 1.0 Mobile Extension SV8100 Feature Mobile Extension Conditions None Operation With any of the features, if the Mobile Extension user presses *, an existing call is placed in a held state. Pressing * a second time is used to access service code features which begin with * (such as Call Forwarding, calling voice mail, etc).
  • Page 246 Issue 1.0 SV8100 Outside Party Dialing the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. SV8100 programming (DID=22-11-01 or DIL=22-07-01) must be defined.  If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. The ...
  • Page 247 SV8100 Issue 1.0 Place second call, then place on Hold by pressing * #. The second call is placed on Hold and the first call is picked up.  The Mobile Extension can connect the two held calls with Automatic On-Hook Transfer if Program 20-11-11 is enabled by dialing * 0.
  • Page 248 Issue 1.0 SV8100 To activate Call Forward Follow Me: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), then ...

  • Page 249: Multiple Directory Numbers/Call Coverage

    SV8100 Issue 1.0 Multiple Directory Numbers/Call Coverage SV8100 Feature Call Arrival (CAR) Keys Secondary Incoming Extension Virtual Extensions Conditions None Operation To answer a call ringing a Multiple Directory Number: Press flashing Multiple Directory Number key (Program 15-07 or SC 752: *03 + ext.). To place a call to a Multiple Directory Number (including a Call Coverage key): Press idle CALL key.
  • Page 250 Issue 1.0 SV8100 Dial *03. Dial the number of the extension you want to cover. Press HOLD once for Immediate Ring To set for Delayed Ring, skip to Step 8.  Dial the Mode number(s) in which the key will be used. 1=Day 1 2=Night 1 3=Midnight 1...

  • Page 251: Name Storing

    SV8100 Issue 1.0 Name Storing SV8100 Feature Name Storing Conditions None Operation To program an extension’s name: Press idle CALL key. Dial 700. - OR - Press Extension Name Change key (Program 15-07 or SC 751: 55). Enter the extension number to be named. Enter name (see below).
  • Page 252 Issue 1.0 SV8100 Table 3-5 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . Enter characters: J-L, j-l, 5.

  • Page 253: Networking - Aspirenet

    SV8100 Issue 1.0 Networking – AspireNet SV8100 Feature None Conditions If K-CCIS is enabled, AspireNet is disabled.  Camp On: Not Supported across AspireNet.  Call Forwarding, Off-Premise: Not Supported across AspireNet.  Program 20-02-23 must be set to Loop Key mode. Only UX terminals are supported. ...
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  • Page 255: Off Hook Signaling

    SV8100 Issue 1.0 Off Hook Signaling SV8100 Feature Off-Hook Signaling Conditions An extension user cannot Camp-On to a busy extension or leave a callback if Off-Hook Signaling  has already gone through. Off-Hook Signaling allows an extension to block a caller’s ability to dial # to camp-on.
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  • Page 257: One-Touch Calling

    SV8100 Issue 1.0 One-Touch Calling SV8100 Feature One-Touch Calling Conditions None Operation Table 3-6 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to.
  • Page 258 Issue 1.0 SV8100 Table 3-6 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM).
  • Page 259 SV8100 Issue 1.0 Dial general trunk access code (9). - OR - Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). Dial number you want to store.
  • Page 260 Issue 1.0 SV8100 Dial general trunk access code (9). - OR - Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). Dial number you want to store.
  • Page 261 SV8100 Issue 1.0 CLEARING A BIN NUMBER To clear a programmed One-Touch Key: Dial 755. Enter the bin number to be cleared. Press CLEAR. CHAINING BIN NUMBERS To chain One-Touch Keys: This option can only be used when Programmable Function Keys are defined for One-Touch operation (Program ...
  • Page 262 Issue 1.0 SV8100 For Personal Speed Dialing: a. Dial general trunk access code (9). - OR - Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). b.

  • Page 263: Opx (Off-Premise Extension)

    SV8100 Issue 1.0 OPX (Off-Premise Extension) SV8100 Feature (OPX) Off-Premise Extension Conditions Each CD-4DIOPA provides four off-premise circuits.  The maximum loop resistance between a CD-4DIOPA and an Off-Premise Extension Single Line  Telephone is 1600ohms (including single line telephone set resistance). The CD-4DIOPA has a built-in ringer (RSG).
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  • Page 265: Paging, External

    Paging, External SV8100 Feature Paging, External Conditions The UNIVERGE SV8100 provides a common zone output provided by the chassis. For more than  one external page zone, External Paging requires PGD(2)-U10 ADPs and customer-provided paging equipment. Talkback paging requires the use of a PGD(2)-U10 ADP. The UNIVERGE SV8100 common zone ...
  • Page 266 Issue 1.0 SV8100 Make Announcement. - OR - At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call). - OR - Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call).

  • Page 267: Paging, Internal

    SV8100 Issue 1.0 Paging, Internal SV8100 Feature Paging, Internal Conditions Internal Paging does not require a PGD(2)-U10 ADP.  You can assign up to 50 TDM extensions to an Internal or All Call Paging Group.  You can assign up to 16 IP extensions to an Internal or All Call Paging Group. ...
  • Page 268 Issue 1.0 SV8100 Dial 701 and the Paging Zone number (0-9 or 00-64). Dialing 0 or 00 calls All Call Internal Paging.  - OR - Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call). Display indicates the Combined Paging as an External Page.

  • Page 269: Park

    SV8100 Issue 1.0 Park SV8100 Feature Park Conditions An extension user can park a call in any Park Orbit. However, an extension user can pick up only a  call Parked by a member of their own Park group (see Program 24-03). When a 2-button telephone user parks a call, they must wait the Interdigit Time (normally 10 ...
  • Page 270 Issue 1.0 SV8100 Dial #6 and the Park orbit (01-64). If you hear busy tone, the orbit is busy. Try another orbit.  Use Paging to announce call. Press SPK to hang up. If not picked up, the call will recall to you. ...
  • Page 271 SV8100 Issue 1.0 To pick up a call parked at your extension: Press the Personal Park key (Program 15-07 or SC 752: *07). - OR - Press idle CALL key and dial 757. - OR - Use Directed Call Pickup (** + extension number). At an Single Line Telephone, skip pressing CALL.
  • Page 272 Issue 1.0 SV8100 To answer a call parked at a co-worker’s extension: Press the CALL key, dial ** plus the co-worker’s extension number. At an Single Line Telephone, skip pressing CALL.  To split between two parked calls (Keyset Only): ...
  • Page 273 SV8100 Issue 1.0 Before hanging up, check the terminal’s display. The display indicates the Park orbit in which the call was placed. When you hang up the handset or press SPK, the display will return to its idle display.  If you keep the handset off-hook or do not press SPK after step 2, the display will continue to show the park orbit.
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  • Page 275: Pbx Compatibility

    SV8100 Issue 1.0 PBX Compatibility SV8100 Feature PBX Compatibility Conditions None Operation To place a call over a PBX trunk: At keyset, press idle CALL key and dial 704. - OR - At single line terminal, lift handset and dial 704. Dial PBX trunk group number (1-9 or 001-100).
  • Page 276 Issue 1.0 SV8100 Dial PBX trunk number (e.g., 005 for line 5). Dial PBX access code and number. - OR - Press PBX trunk key (Program 15-07 or SC 751: 1 to 200). Dial PBX access code and number. In all cases above, Toll Restriction may prevent your call. ...

  • Page 277: Programmable Function Keys

    SV8100 Issue 1.0 Programmable Function Keys SV8100 Feature Programmable Function Keys Conditions None Operation To change the function of a General Function programmable key: Press idle CALL key. Dial 751. Press the key you want to program. Enter the 2-digit key function, any additional information needed for the key and press HOLD. Available functions are 00-99 (refer to the chart in Program 15-07) and line keys 001-200.
  • Page 278 Issue 1.0 SV8100 To check the function of a programmable key: Press CHECK. Press the programmable key. The programmed function displays.  3 - 208 Programmable Function Keys...

  • Page 279: Repeat Redial

    SV8100 Issue 1.0 Repeat Redial SV8100 Feature Repeat Redial Conditions None Operation To use Repeat Redial (if the outside party you call is unavailable or busy): Place trunk call. Listen for busy tone or ring-no-answer.  Press DIAL + LND. - OR - Press Repeat Redial Key (Program 15-07 or SC 751: 29).
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  • Page 281: Reverse Voice Over

    SV8100 Issue 1.0 Reverse Voice Over SV8100 Feature Reverse Voice Over Conditions None Operation WHEN YOU ARE ON A CALL . . . To place a Reverse Voice Over call: Press and hold your Reverse Voice Over key (Program 15-07 or SC 751: 47 + dest. ext.). Your Reverse Voice Over key lights steadily (green) and you can talk with the programmed Reverse Voice Over ...
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  • Page 283: Room Monitor

    SV8100 Issue 1.0 Room Monitor SV8100 Feature Room Monitor Conditions Room Monitor is for listening only. It does not allow conversation between the monitoring and  monitored extensions. An extension user cannot monitor an Attendant.  A multiline terminal user cannot monitor a single line telephone, and a single line telephone cannot ...
  • Page 284 Issue 1.0 SV8100 Dial the number of the extension you are at. For example, if you are at extension 306, dial 306.  You can place and answer other calls while Room Monitor is active.  To cancel Room Monitor: Press Room Monitor key at both the initiating extension and the monitored extension.

  • Page 285: Save Number Dialed

    SV8100 Issue 1.0 Save Number Dialed SV8100 Feature Save Number Dialed Conditions For systems with Automatic Route Selection, ARS selects the trunk for the call unless the user  preselects. Operation To save the outside number you just dialed (up to 24 digits): ...
  • Page 286 Issue 1.0 SV8100 Dial 715. - OR - Press Save Number Dialed key (Program 15-07 or SC 751: 30). Save Number Dialed automatically selects a trunk from the same group as your original call.  The stored number dials out. ...

  • Page 287: Selectable Display Messaging

    SV8100 Issue 1.0 Selectable Display Messaging SV8100 Feature Selectable Display Messaging Conditions None Operation To select a message: Press idle CALL key + dial *4713. - OR - Press Call Forward (Device) key (Program 15-07 or SC 751: 17). - OR - Press idle CALL key + press Text Message key (Program 15-07 or SC 751: 18) + enter digits to append, if needed + SPK to hang up.
  • Page 288 Issue 1.0 SV8100 To cancel a message: Press idle CALL key + dial *4713. - OR - Press Call Forward (Device) key (Program 15-07 or SC 751: 17). - OR - Press idle CALL key + press Text Message key (Program 15-07 or SC 751: 18) + SPK to hang up. Dial 3.

  • Page 289: Selectable Ring Tones

    SV8100 Issue 1.0 Selectable Ring Tones SV8100 Feature Selectable Ring Tones Conditions None Operation To change your extension’s incoming ring tones: Press idle CALL key. Dial 720. Dial 1 to set Intercom ring; 2 to set trunk ring. Dial code for the desired ring pattern (1-8). Press SPK to hang up.
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  • Page 291: Serial Call

    SV8100 Issue 1.0 Serial Call SV8100 Feature Serial Call Conditions None Operation To place a Serial Call to a co-worker: Place or answer a call. Press HOLD. Dial co-worker’s extension number. Co-worker must lift handset to respond to your announcement. ...
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  • Page 293: Single Line Terminals, Analog 500/2500 Sets

    SV8100 Issue 1.0 Single Line Terminals, Analog 500/2500 Sets SV8100 Feature Single Line Telephones, Analog 500/2500 Sets Conditions None Operation Refer to the individual features listed in the Related Features section of the SV8100 Features and Specifications Manual. Single Line Terminals, Analog 500/2500 Sets 3 - 223...
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  • Page 295: Station Message Detail Recording

    SV8100 Issue 1.0 Station Message Detail Recording SV8100 Feature Station Message Detail Recording Conditions None Operation Once installed and programmed, SMDR operation is automatic. Station Message Detail Recording 3 - 225...
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  • Page 297: Tandem Ringing

    SV8100 Issue 1.0 Tandem Ringing SV8100 Feature Tandem Ringing Conditions None Operation To set up Tandem Ringing: Press the CALL key on the extension to be considered the master terminal. Press the Tandem Ringing key (Program 15-07 or SC 751: 80). Dial “1”...
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  • Page 299: Tandem Trunking (Unsupervised Conference)

    SV8100 Issue 1.0 Tandem Trunking (Unsupervised Conference) SV8100 Feature Tandem Trunking (Unsupervised Conference) Conditions None Operation METHOD A – TANDEM TRUNKING FROM CONFERENCE To set up a Tandem/Multiple Trunk Conference Call: Place or answer first trunk call. Press CONF key. Place or answer second trunk call.
  • Page 300 Issue 1.0 SV8100 To end the Tandem Call: Press any of the flashing line keys. The line keys light steadily (green). You can listen (i.e., monitor) to the call or rejoin the conversation, based on  the setting in Program 20-13-10. Only trunk keys can be used for re-entering the call - trunk group keys and loop keys will not work.
  • Page 301 SV8100 Issue 1.0 Place or answer second trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot be  added. Press CONF key. Place or answer third trunk call. When adding an answered call, the call must first be answered and placed on hold.
  • Page 302 Issue 1.0 SV8100 METHOD C – TANDEM TRUNKING ON HANG UP To set up a Tandem Call (with only 2 outside lines): Place or answer first trunk call. Press HOLD to place the first trunk call on Hold. Place or answer second trunk call. The second call cannot be a ringing call.
  • Page 303 SV8100 Issue 1.0 To cancel Automatic Tandem Trunking: Dial service code 734. Dial the desired trunk number (1-200). Hang up. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunk  number + *3). To set and change the destination of the Automatic Tandem Trunk call: Dial service code 735.
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  • Page 305: Tie Lines

    SV8100 Issue 1.0 Tie Lines SV8100 Feature None Conditions None Operation To place a call over a tie line group: Press idle CALL key and dial 704. Dial tie line group number (1-100). Dial number. - OR - Press tie line group key (Program 15-07 or SC 752: *02 + group). Dial number.
  • Page 306 Issue 1.0 SV8100 Dial number. - OR - Press tie line key (Program 15-07 or SC 752: *01 + 1-200). Dial number. To barge in after calling a busy extension:  The call must be set up for about 10 seconds before you can barge in. ...

  • Page 307: Time And Date

    SV8100 Issue 1.0 Time and Date SV8100 Feature Clock/Calendar Display Conditions Time and Date are not converted and must be set manually.  Operation To set the SV8100 Time: Press idle CALL key. Dial 728. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM). Dial two digits for the minutes (00-59).
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  • Page 309: Toll Restriction

    SV8100 Issue 1.0 Toll Restriction SV8100 Feature Code Restriction Conditions None Operation To place a trunk call if your SV8100 is Toll Restricted: Place call normally. If your Toll Restriction Class does not allow the number you dial, your call will be cut off. ...
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  • Page 311: Toll Restriction Override

    SV8100 Issue 1.0 Toll Restriction Override SV8100 Feature Code Restriction Override Conditions None Operation To temporarily override a restricted extension’s Toll Restriction:  You can override restriction for only one call at a time. At keyset, press idle CALL key. - OR - At single line terminal, lift handset.
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  • Page 313: Toll Restriction, Dial Block

    SV8100 Issue 1.0 Toll Restriction, Dial Block SV8100 Feature Code Restriction, Dial Block Conditions None Operation To set Dial Block at your extension: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial 100 700. Dial the 4-digit Dial Block code.
  • Page 314 Issue 1.0 SV8100 To set Dial Block from another extension: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial 101 701. Dial the 4-digit Dial Block code. Dial the extension number to be blocked. Dial 1.

  • Page 315: Transfer

    SV8100 Issue 1.0 Transfer SV8100 Feature Transfer Conditions Program 20-11-11 needs to be set to on(1) to be able to transfer with UX5000 terminals.  Operation TRANSFERRING TRUNK CALLS To Transfer a trunk call to a co-worker’s extension: At keyset terminal, press HOLD or a defined Transfer key (Program 15-07 or SC 751: 06). If Program 15-03-14 is set to “1”, when transferring outside calls to an analog terminal, the Transfer key must ...
  • Page 316 Issue 1.0 SV8100 To answer a call transferred to your extension: Lift the handset when a co-worker announces the call. TRANSFERRING WITHOUT HOLDING To Transfer without holding (keyset only): Lift handset. Press busy line key. When original caller hangs up, you are connected. TRANSFERRING INTERCOM CALLS To Transfer your Intercom call: At keyset terminal, press HOLD or a defined Transfer key (Program 15-07 or SC 751: 06).
  • Page 317 SV8100 Issue 1.0 The transferred call is incorporated into the Conference call. The callers hear the Barge In tone if enabled in Program 20-13-17.  If a call is transferred into a Barge In Conference (an existing 2-party call into which an extension user has used ...
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  • Page 319: Trunk Group Routing

    SV8100 Issue 1.0 Trunk Group Routing SV8100 Feature Trunk Group Routing Conditions Loop keys will function only if Program 20-02-23 is set to 1 (UX5000 Special Operation Mode).  DISA (Program 25-10) and Tie Lines (Program 34-03) have separate Trunk Group Routing ...
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  • Page 321: Trunk Groups

    SV8100 Issue 1.0 Trunk Groups SV8100 Feature Trunk Groups Conditions None Operation To place a call over a trunk group: At keyset, press idle CALL key. - OR - At single line terminal, lift handset. Dial 704. Dial trunk group number (1-9 or 001-100). Dial number.
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  • Page 323: Trunk Queuing/Camp-On

    SV8100 Issue 1.0 Trunk Queuing/Camp-On SV8100 Feature Trunk Queuing/Camp-On Conditions Other programmed options for outgoing calls can affect how a call is placed. Check or program  these options as needed (e.g., access line/Call Appearance (CAP) Keys, etc.). For the # dial access code to work Program 21-01-18 must be set to 0 (ON). ...
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  • Page 325: Voice Over

    SV8100 Issue 1.0 Voice Over SV8100 Feature Voice Over Conditions None Operation To initiate a Voice Over to a busy extension:  If you hear busy instead, you may be able to dial 7 and hear Voice Over (busy/ring) tone. Press Voice Over key (Program 15-07 or SC 751: 48).
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  • Page 327: Voice Response System (Vrs)

    SV8100 Issue 1.0 Voice Response System (VRS) SV8100 Feature Voice Response System (VRS) Conditions With Version 4000 main software, if Program 40-10-01, VRS Fixed Messaging is enabled and no  VMDB with VRS is installed, the DND tone will not be heard. Operation VRS MESSAGES To record a VRS message:...
  • Page 328 Issue 1.0 SV8100 To listen to a previously recorded VRS message: Press idle CALL key. - OR - At a single line terminal, lift handset. Dial 616. Dial 5 ( isten). Dial the VRS message number to which you want to listen (001-100). You’ll hear the previously recorded message.
  • Page 329 SV8100 Issue 1.0 Dial the function you want. ecord isten rase Dial the message number (001-100), record the message and press # to end recording. If you dialed 7 to record, you can dial # to listen to the message you just recorded. ...
  • Page 330 Issue 1.0 SV8100 The caller can then dial one of the options provided (Program 25-06-01). For example, Program 25-06-01 can be set up as:  Dial 1 = 0 (Program 25-06-02 is then checked for the destination) Dial 2 = 101 (leave a voice mail message for the called extension) Dial 3 = 105 (the caller can then dial another extension number) Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01) Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then...
  • Page 331 SV8100 Issue 1.0 The caller can then dial one of the options provided (Program 25-06-01). For example, Program 25-06-01 can be set up as:  Dial 1 = 0 (Program 25-06-02 is then checked for the destination) Dial 2 = 101 (leave a voice mail message for the called extension) Dial 3 = 105 (the caller can then dial another extension number) Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01) Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then...
  • Page 332 Issue 1.0 SV8100 PERSONAL GREETING To enable a Personal Greeting: Press idle CALL key (or lift handset at Single Line Telephone) and dial 713. When you hear, “Start recording at the tone and press the # key when you are done.” Record your Personal Greeting.
  • Page 333 SV8100 Issue 1.0 PARK AND PAGE To have the system Page you when you have a call: Press idle CALL key (or lift handset at Single Line Telephone) and dial 713. When you hear, “Start recording at the tone and press the # key when you are done.,” record your Personal Greeting.
  • Page 334 Issue 1.0 SV8100 TIME, DATE AND STATION NUMBER CHECK To check the extension number of any keyset: Do not lift the handset or press idle CALL key. Dial 6 for extension Number. To check the SV8100 time and date from any keyset extension: Do not lift the handset or press idle CALL key.

  • Page 335: Volume Controls

    SV8100 Issue 1.0 Volume Controls SV8100 Feature Volume Controls Conditions None Operation To adjust the volume of incoming ringing and splash tone: If the terminal is idle, press the CALL key and dial 729. If the terminal is ringing, skip to Step 2. Press the Navigation Pad up or down to raise or lower the volume.
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  • Page 337: Warning Tone For Long Conversation

    SV8100 Issue 1.0 Warning Tone for Long Conversation SV8100 Feature Warning Tone for Long Conversation Conditions None Operation WARNING TONE FOR LONG CONVERSATION IS AUTOMATIC IF PROGRAMMED. Warning Tone for Long Conversation for DISA Callers: A DISA caller dials into the SV8100 and places a call. Once the Warning Tone is heard, if the trunk is set to disconnect To continue the call, the DISA caller presses the programmed Continue Code.
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  • Page 340 ® UX5000 SV8100 M IGRATION ANUAL NEC Corporation of America Issue 1.0 (NDA-31101)

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