AVIRE SmartView 2 Frequently Asked Questions Manual

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Installation & operation manual (19 pages)

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SmartView 2

FAQ

SmartView 2

Frequently Asked

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Ver. 1.2 July 2024

SV2 FAQ

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Page 1 SmartView 2 SmartView 2 Frequently Asked Questions Ver. 1.2 July 2024 SV2 FAQ...
Page 2: Table Of Contents
Thank you for purchasing the SmartView 2 Elevator Communication System. Combining the brands of RATH™ Communications and JANUS Elevator Products, AVIRE Global is the largest Emergency Communication Manufacturer in North America and has been in business for over 35 years.
Page 3: Product Overview
Please note all information provided in the this document is only applicable to the SmartView 2 system. Any previous iterations or competitor products will not apply to this document. The information or content displayed in this document is the properly of AVIRE Global. You may not reuse, republish, or reprint such information without our consent.
Page 4 Elevator Unit The SmartView 2 system offers two options for in elevator communication. Every elevator using a SmartView 2 system will require one of the following elevator units. 7200 The 7200 is an all-in-one option for two-way visual and voice communication. The 7200 features a built-in display and camera, eliminating the need for multiple cut-outs to be made in the elevator panel.
Page 5: Site Preparation
If the separate phone needs phone line monitoring, an additional pair will be required (18AWG recommended). 3. What needs to be provided by the building for the SmartView 2 system? • Outbound Internet access • Dedicated outside phone line NOTE: A cellular gateway may be used if permissible by the elevator inspector.
Page 6: Wiring Overview
Wiring Overview Typical SmartView 2 Installation for 7100 with 7200 Elevator Unit SV2 FAQ...
Page 7 Typical SmartView 2 Installation for 7100 with 7200M Elevator Unit SV2 FAQ...
Page 8: Smartview Id Numbers
SmartView ID Numbers The SmartView ID is the unique identifier for the SmartView 2 device installed in the elevator. The SmartView ID is used to associate installation information with the hardware and view the system on the viewing site (smartviewhub.com).
Page 9: Hardware Setup
Elevator OEM, Fixture Manufacturer, Contractor, or Installer option. Once the registraiton form has been completed and submitted, the RATH by AVIRE team will create the account within one business day. It is recommended to complete registration at least one-week before the first SmartView 2 installation being performed.
Page 10: Hardware And Configuration
7. What models of elevators can the SmartView 2 system be installed in? The SmartView 2 system can be installed in any model of elevator. It does not directly interface with the elevator controller and does not have any proprietary connections.
Page 11: Internet And Telephone Lines
3. Can I run SmartView 2 over cellular? Yes, the SmartView 2 system can be run over cellular. The system will need a data cellular gateway to provide Internet access. If using the built-in emergency phone, a cellular gateway providing analog dial tone and voltage will need to be provided.
Page 12: Testing And Maintenance
5. How long do installers have to test SmartView 2 systems on their accounts? After a SmartView 2 system has been added to a test account, an installer has 30 days to test. After 30 days the system is deleted from the account and cannot be re-added without contacting RATH by AVIRE customer service.
Page 13: Monitoring
5. How do you add SmartView 2 systems to the SmartView Hub? Any company administrator will have the ability to add SmartView 2 systems to the SmartView Hub. To add a system, the SmartView ID from the hardware on-site will be required.
Page 14: Smartview Hub Registration
(provided by the installer), and what elevators they are associated with (more detailed descriptions can also be added). Once those items have been provided, any company administrator can click “Assign Camera” to add a SmartView 2 system to the account. 4. Can the a different person be responsible for billing than the person registering? Yes, during the registration process, there is the option to enter in an alternate billing contact.
Page 15: Billing
2. Why is there a charge for the SmartView 2 system? The SmartView 2 system is a managed platform. The managed platform will allow RATH by AVIRE the ability to perform remote updates such as system updates, firmware patches, and bug fixes. The SmartView 2 system carries considerable security improvements provided by the managed platform.
Page 16: Smartview Hub
If a SmartView 2 system is tied into an “Installer” account, the device will delete automatically after 30 days. 7. Can I pre-load messages into the system to avoid typing messages to the elevator car? Yes, the SmartView Hub can have up to 10 messages pre-loaded.
Page 17: Sv1 And Sv2 Differences
No, the SmartView 2 system does not use the Ethernet extenders. If replacing a SmartView 1 system with a SmartView 2 system, the Ethernet extenders will need to be removed. 2. If an update is available for the hardware, does SmartView 2 hardware need to be shipped back to RATH like SmartView 1 hardware? No, when updates are available they will download to the devices in the field automatically over the active Internet connection attatched to the hardware.
Page 18: On-Site Communication
It is compatible with both the 7200 and 7200M. It can support up to 112 elevators on one system. The RATH by AVIRE SmartView SmartRescue is an all-in-one solution for elevators using the 7200M. It can support up to 10 elevators on one system.
Page 19 7. What are the options if customers don’t like the look of the all-in-one cabinet unit? RATH by AVIRE offers both the SmartRescue and the Command Center without the built-in SmartView display. A stand-alone master can be used for on-site communication then any PC on-site can be used for monitoring the video feed from the SmartView system.
Page 20 Typical SmartView SmartRescue Installation with SmartView 2 7200M SV2 FAQ...
Page 21 Typical SmartView Command Center Installation with SmartView 2 7200M and Cellular Gateway SV2 FAQ...
Page 22 Typical SmartView SmartRescue Installation with SmartView 2 7200M and Cellular Gateway SV2 FAQ...
Page 23 Typical SmartView Command Center Installation for SmartView 2 with 7200 Elevator Unit SV2 FAQ...
Page 24: System Order Of Operations
System Order of Operations 1. Call button pushed. Phone calls out to monitoring service or designated internal station / phone. 2. Upon pickup, monitoring service / designated internal staff either hears location message or has a note in their call management software that the elevator has a SmartView system associated with it and what ID to use.
Page 25: Monitoring Order Of Operations
Monitoring Order of Operations 1. The Emergency phone button (connected to elevator unit) is pressed. 2. The Emergency phone (built in for 7200) calls out to monitoring service or designated internal phone. 3. Upon pickup, monitoring service/designated internal staff either hears location message or has note in call management software that the elevator has a SmartView system associated with it and what ID to use.
Page 26: Simplified User Instructions
Simplified User Instructions Step 1 Log in to smartviewhub.com, if not already. Step 2 Click “Play” icon next to desired camera. Step 3 In “Type to Communicate to Passenger” text box, type out message to car passenger. Passenger in car can then respond to message by using YES/NO buttons in the car.

This manual is also suitable for:

7200 7200m