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Dell Inspiron 14 7440 2-in-1 Owner's Manual
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Dell Inspiron 14 7440 2-in-1 Owner's Manual

Dell Inspiron 14 7440 2-in-1 Owner's Manual

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Inspiron 14 7440 2-in-1
Owner's Manual
Regulatory Model: P186G
Regulatory Type: P186G001
June 2024
Rev. A03

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Ros Barnard
February 11, 2025

does the dell inspiron 14 7440 2-in-1 have a sim slot

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1 comments:
Mr. Anderson
February 12, 2025

The provided information does not mention a SIM slot for the Dell Inspiron 14 7440 2-in-1.

This answer is automatically generated

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Summary of Contents for Dell Inspiron 14 7440 2-in-1

  • Page 1 Inspiron 14 7440 2-in-1 Owner's Manual Regulatory Model: P186G Regulatory Type: P186G001 June 2024 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Front....................................... 8 Bottom....................................9 Service Tag................................... 9 Modes....................................10 Battery charge and status light .............................12 Chapter 2: Set up your Inspiron 14 7440 2-in-1................13 Chapter 3: Specifications of Inspiron 14 7440 2-in-1..............16 Dimensions and weight..............................16 Processor..................................... 16 Chipset....................................17 Operating system................................
  • Page 4 After working inside your computer........................31 BitLocker..................................31 Recommended tools................................31 Screw list.....................................32 Major components of Inspiron 14 7440 2-in-1......................32 Chapter 6: Removing and installing Customer Replaceable Units (CRUs)........35 Base cover..................................35 Removing the base cover............................35 Installing the base cover............................37 Memory module.................................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................96 Chapter 10: Troubleshooting....................... 97 Handling swollen rechargeable Li-ion batteries......................97 Locating the Service Tag or Express Service Code of your Dell computer ............97 Dell SupportAssist Pre-boot System Performance Check diagnostics..............98 Running the SupportAssist Pre-Boot System Performance Check..............98 Built-in self-test (BIST)..............................

  • Page 6: Chapter 1: Views Of Inspiron 14 7440 2-In-1

    Views of Inspiron 14 7440 2-in-1 Right Figure 1. Right view 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 7: Top

    If the power button has a fingerprint reader, place your finger on the power button steadily to log in. NOTE: You can customize the power-button behavior in Windows. 2. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Views of Inspiron 14 7440 2-in-1...

  • Page 8: Front

    Slide the privacy shutter to the left to access the camera lens. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. 6. Display Displays the data, videos, and photos. Views of Inspiron 14 7440 2-in-1...

  • Page 9: Bottom

    Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Inspiron 14 7440 2-in-1...

  • Page 10: Modes

    Figure 6. Image: Service Tag location Modes The following modes are applicable for your 2-in-1 computers. Notebook Figure 7. Image: Notebook mode Views of Inspiron 14 7440 2-in-1...
  • Page 11 Tablet Figure 8. Image: Tablet mode Stand Figure 9. Image: Stand mode Tent Figure 10. Image: Tent mode Views of Inspiron 14 7440 2-in-1...

  • Page 12: Battery Charge And Status Light

    Battery charge and status light The following table lists the battery charge and status light behavior of your Inspiron 14 7440 2-in-1. Table 1. Battery charge and status light behavior  Power Source LED Behavior System Power State Battery Charge Level...

  • Page 13: Chapter 2: Set Up Your Inspiron 14 7440 2-In-1

    Dell Support Site. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 14 This software delivers intelligent features that automatically fine-tune your computer for the best possible audio, power, and performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ●...
  • Page 15 Table 3. Locate Dell apps in Windows  Resources Description NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty. Set up your Inspiron 14 7440 2-in-1...

  • Page 16: Chapter 3: Specifications Of Inspiron 14 7440 2-In-1

    ● Maximum: 1.74 kg (3.84 lb) the configuration that is ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported in your Inspiron 14 7440 2-in-1. Table 5. Processor  Description Option one Option two...

  • Page 17: Chipset

    Chipset The following table lists the details of the chipset that is supported in your Inspiron 14 7440 2-in-1. Table 6. Chipset  Description Values Chipset Integrated in the processor Processor 14th Generation Intel Core i3/i5/i7 DRAM bus width 64-bit Flash EPROM...

  • Page 18: External Ports And Slots

    M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your Inspiron 14 7440 2-in-1. Table 10. Wireless module specifications  Description Option one Option two...

  • Page 19: Audio

    Your Inspiron 14 7440 2-in-1 supports the following storage configuration: ● One M.2 2230 solid-state drive The primary drive of your, Inspiron 14 7440 2-in-1 varies with the storage configuration. For computers with a M.2 drive, the M.2 drive is the primary drive...

  • Page 20: Media-Card Reader

    M.2 2230 solid-state drive PCIe Gen 4 x4 NVMe Up to 1 TB Media-card reader The following table lists the media cards that are supported in your Inspiron 14 7440 2-in-1. Table 13. Media-card reader specifications  Description Values Media-card type...

  • Page 21: Keyboard Shortcuts Of Inspiron 14 7440 2-In-1

    Keyboard shortcuts of Inspiron 14 7440 2-in-1 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts remain the same across all language configurations. Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions.

  • Page 22: Camera

    Boot directly to e-Diags Diagnostics fn + Copilot Open the application menu fn + En/Ko (Korean) Hanja Camera The following table lists the camera specifications of your Inspiron 14 7440 2-in-1. Table 17. Camera specifications  Description Values Number of cameras Camera type...

  • Page 23: Power Adapter

    Power adapter The following table lists the power adapter specifications of your Inspiron 14 7440 2-in-1. Table 19. Power adapter specifications  Description Values Type 65 W USB Type-C adapter Power-adapter dimensions: Height 28 mm (1.10 in.) Width 51 mm (2.00 in.) Depth 112 mm (4.40 in.)

  • Page 24: Display

    If your battery charge is depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption. Display The following table lists the display specifications of your Inspiron 14 7440 2-in-1. Table 21. Display specifications  Description...

  • Page 25: Fingerprint Reader (Optional)

    Power consumption (maximum) 3.20 W Anti-glare vs glossy finish Glossy Fingerprint reader (optional) The following table lists the specifications of the optional fingerprint-reader of your Inspiron 14 7440 2-in-1. Table 22. Fingerprint reader specifications  Description Values Fingerprint-reader sensor technology Capacitive...

  • Page 26: External Display Support

    External display support The following table lists the external display support for your Inspiron 14 7440 2-in-1. Table 24. External display support  Graphics card Supported external displays with Supported external displays with laptop display enabled laptop display disabled For example, iGPU only Operating and storage environment This table lists the operating and storage specifications of your Inspiron 14 7440 2-in-1.

  • Page 27: Chapter 4: Comfortview

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light displays. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.

  • Page 28: Chapter 5: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 29: Safety Precautions

    NOTE: Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button on the keyboard for 3 seconds or until the Dell logo appears on the screen.

  • Page 30: Esd Field Service Kit

    received a static shock and immediately generates a "No POST/No Video" symptom with a beep code that is emitted for missing or non-functional memory. ● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures means that most of the time when damage occurs, it is not immediately recognizable.

  • Page 31: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 32: Screw List

    M2x3 I/O board M2x3 Wireless-card bracket M2x3 Solid-state drive M2x3 Type-C bracket M2x4 M2x4 Touchpad M2x2.5 M2x2 Major components of Inspiron 14 7440 2-in-1 The following image shows the major components of Inspiron 14 7440 2-in-1. Working inside your computer...
  • Page 33 Figure 12. Major components of the system 1. Base cover 2. Battery 3. Memory module 4. Heat sink 5. System board 6. Speaker 7. Touchpad 8. Palm-rest and keyboard assembly 9. Display assembly 10. Power button 11. I/O board Working inside your computer...
  • Page 34 14. Wireless card NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 35: Chapter 6: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 36 Figure 13. Loosen the screws Removing and installing Customer Replaceable Units (CRUs)

  • Page 37: Installing The Base Cover

    Figure 14. Removing the base cover Steps 1. Remove the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover will open up creating a gap between the base cover and the palm-rest assembly at the hinges.
  • Page 38 Figure 15. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 39: Memory Module

    Figure 16. Tighten the screws Steps 1. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 2. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 3.
  • Page 40 NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory module and provides a visual representation of the removal procedure. Figure 17.

  • Page 41: Installing The Memory Module

    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure.

  • Page 42: Solid-State Drive

    NOTE: Repeat step 1 to step 4 to install any other memory modules installed in your computer. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1.

  • Page 43: Installing The M.2 2230 Solid-State Drive

    5. Lift the M.2 2230 solid-state drive off the M.2 2230 solid-state drive mounting bracket. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The support card configuration on the M.2 card slot is: ●...

  • Page 44: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure.

  • Page 45: Installing The Wireless Card

    4. Slide and lift the wireless card off the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Figure 22.

  • Page 46: System Fan

    Table 27. Antenna-cable color scheme  Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 4. Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card. Next steps 1.

  • Page 47: Installing The Fan

    Steps 1. Disconnect the fan cable from the fan-cable connector (FN1) on the system board. 2. Remove the two screws (M2x4) that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 48: Chapter 7: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.

  • Page 49: Installing The Battery

    Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer. 2. Remove the base cover. About this task CAUTION: Removing the battery resets the BIOS setup settings to default. It is recommended that you note the BIOS setup settings before removing the battery.

  • Page 50: Disconnecting The Battery Cable

    Figure 26. Installing the battery Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3.

  • Page 51: Connecting The Battery Cable

    Figure 27. Disconnecting the battery cable Steps 1. Unroute the battery cable from the routing guides on the battery. 2. Open the latch and disconnect the battery cable from the connector on the battery. CAUTION: DO NOT pull the battery cable to disconnect it from the battery, it may damage the battery or the battery cable.

  • Page 52: Heat Sink

    Figure 28. Connecting the battery cable Steps 1. Connect the battery cable to the connector on the battery and close the latch. 2. Route the battery cable through the routing guides on the battery. Next steps 1. Install the battery. 2.

  • Page 53: Installing The Heat Sink

    Figure 29. Removing the heat sink Steps 1. In reverse sequential order (4 > 3 > 2 > 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 54: I/O Board

    Figure 30. Installing the heat sink Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1 > 2 > 3 > 4) tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 55: Installing The I/O Board

    Figure 31. Removing the I/O board Steps 1. Remove the two screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Lift the latch and disconnect the power-button with fingerprint reader cable from the I/O board. NOTE: This step is only applicable to computers shipped with the optional fingerprint reader.

  • Page 56: Power Button

    Figure 32. Installing the I/O board Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 57: Installing The Power Button

    About this task NOTE: This procedure is applicable only for computers that are shipped without the optional fingerprint reader. The following image indicates the location of the power button and provides a visual representation of the removal procedure. Figure 33. Removing the power button Steps 1.

  • Page 58: Power Button With Fingerprint Reader

    Figure 34. Installing the power button Steps 1. Place the power button into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with the screw hole on the palm-rest and keyboard assembly. 3.

  • Page 59: Installing The Power Button With Fingerprint Reader

    Figure 35. Removing the power button with fingerprint reader Steps 1. Lift the Mylar covering the fingerprint-reader cable. 2. Remove the screw (M2x3) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. 3. Remove the fingerprint-reader cable from the palm-rest and keyboard assembly. 4.

  • Page 60: Touchpad

    Figure 36. Installing the power button with fingerprint reader Steps 1. Align and place the power button, along with the fingerprint-reader cable, into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 61: Installing The Touchpad

    Figure 37. Removing the touchpad Steps 1. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP1) on the system board. 2. Lift the latch and disconnect the touchpad cable from the touchpad. 3. Lift the touchpad cable off the palm-rest and keyboard assembly. 4.
  • Page 62 Figure 38. Installing the touchpad Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x2) and the screw (M2x2.5) that secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 63: Speakers

    Speakers Removing the speakers CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer.

  • Page 64: Installing The Speakers

    Steps 1. Lift the latch and disconnect the keyboard-backlight cable from the keyboard-backlight cable connector (KBBL1) on the system board. 2. Lift the latch and disconnect the keyboard cable from the keyboard cable connector (KB1) on the system board. 3. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP1) on the system board. 4.
  • Page 65 Figure 40. Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Route the speaker and wireless module cables through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 66: Display Assembly

    Display assembly Removing the display assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer.

  • Page 67: Installing The Display Assembly

    Figure 42. Removing the display assembly Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display cable from the display-cable connector (LCD) on the system board. 3. Remove the two screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly. 4.
  • Page 68 Figure 43. Installing the display assembly Figure 44. Replacing the screws Removing and installing Field Replaceable Units (FRUs)

  • Page 69: System Board

    Steps 1. Place the display assembly on a clean and flat surface. 2. Place the palm-rest and keyboard assembly on the display assembly. 3. Align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 4.
  • Page 70 Figure 45. Connectors on the system board 1. Fan-cable connector (FN1) 2. M.2 wireless-card connector 3. Display-cable connector(LCD) 4. Memory module connector 5. Keyboard-backlight cable connector(KBBL1) 6. Keyboard-cable connector (KB1) 7. Battery-cable connector (BATT1) 8. Touchpad-cable connector (TP1) 9. Speaker-cable connector (SPK1) 10.
  • Page 71 Steps Figure 46. Removing the screws on the right hinge 1. Remove the three screws (M2.5x5) that secure the right display hinge to the palm-rest and keyboard assembly. Figure 47. Removing the cable connectors 2. Lift the I/O-board cable-connector (IOBD1) latch and disconnect the I/O-board cable from the system board. 3.

  • Page 72: Installing The System Board

    4. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP1) on the system board. 5. Lift the latch and disconnect the keyboard cable from the keyboard-cable connector (KB1) on the system board. 6. Lift the latch and disconnect the keyboard-backlight cable from the keyboard-backlit cable connector (KBBL1) on the system board.
  • Page 73 About this task The following image indicates the connectors on your system board. Figure 49. Connectors on the system board 1. Fan-cable connector (FN1) 2. M.2 wireless-card connector 3. Display-cable connector(LCD) 4. Memory module connector 5. Keyboard-backlight cable connector(KBBL1) 6. Keyboard-cable connector (KB1) 7.
  • Page 74 Steps Figure 50. Installing the system board 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. Figure 51.
  • Page 75 Figure 52. Replacing the cable connectors 5. Connect the I/O board cable to the I/O board cable-connector (IOBD1) on the system board. 6. Connect the speaker cable to the speaker-cable connector (SPK1) on the speaker board. 7. Connect the touchpad cable to the touchpad-cable connector (TP1) on the system board and close the latch. 8.

  • Page 76: Palm-Rest And Keyboard Assembly

    4. Install the M.2 2230 solid-state drive. 5. Install the wireless card. 6. Install the battery. 7. Install the base cover. 8. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 77: Installing The Palm-Rest And Keyboard Assembly

    Figure 54. Removing the palm-rest and keyboard assembly Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 78 Figure 55. Installing the palm-rest and keyboard assembly Steps Place the palm-rest and keyboard assembly on a clean and flat surface. Next steps 1. Install the system board. NOTE: The system board can be installed with the heatsink attached. 2. Install the display assembly.

  • Page 79: Chapter 8: Software

    ● Windows 11 Home in S-mode ● Windows 11 Pro ● Windows 11 Pro National Academic Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 80: Chapter 9: Bios Setup

    BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed.

  • Page 81: System Setup Options

    Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 29. System setup options—Overview menu  Overview Inspiron 14 7440 2-in-1 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 82 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 83 By default, the Enable Microsoft UEFI CA option is enabled. For additional security, Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broadest compatibility with devices and operating systems.
  • Page 84 Table 31. System setup options—Integrated Devices menu (continued) Integrated Devices By default, the Enable Intenal Speaker option is enabled. USB/Thunderbolt Configuration Enable USB Boot Support Enables booting from USB mass storage devices that are connected to external USB ports. By default, the Enable USB Boot Support option is enabled. Enable External USB Ports Enables the external USB ports.
  • Page 85 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. BIOS Setup...
  • Page 86 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when PTT fTPM data needs to be cleared. SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
  • Page 87 By default, the Start Data Wipe option is disabled. Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
  • Page 88 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the computer or hard drive password.
  • Page 89 When an internal hard drive password is set, it must first be cleared before Master Password Lockout can be changed. By default, the Enable Master Password Lockout option is disabled. Dell does not recommend enabling the Master Password Lockout unless you have implemented your own password recovery computer. Allow Non-Admin PSID Revert...
  • Page 90 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 39. System setup options—System Management menu ...
  • Page 91 Table 40. System setup options—Keyboard menu (continued) Keyboard Keyboard Backlight Timeout on Battery Sets the timeout value for the keyboard backlight when the computer is running only on the battery power. The keyboard backlight timeout value is only effective when the backlight is enabled. By default, the 1 minute option is selected.
  • Page 92 Table 42. System setup options—Virtualization menu (continued) Virtualization Support By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre- Boot DMA Support option enabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable.

  • Page 93: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to Dell Support Site. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 94: Updating The Bios From The One Time Boot Menu

    ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...

  • Page 95: Assigning A System Setup Password

    CAUTION: Anyone can access the data that is stored on your computer, when left unattended. NOTE: System and setup password feature is disabled. Assigning a System Setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter BIOS System Setup, press F2 immediately after a power-on or reboot.

  • Page 96: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the computer or BIOS passwords, contact Dell technical support as described at Contact Support. For more information, go to Dell Support Site. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 97: Chapter 10: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 98: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 99: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self-Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 100: System-Diagnostic Lights

    The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 47. System-diagnostic lights ...

  • Page 101: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.

  • Page 102: Drain Residual Flea Power (Perform Hard Reset)

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to the computer. 9. Turn on the computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at the Dell Support Site. Troubleshooting...

  • Page 103: Chapter 11: Getting Help And Contacting Dell Technologies

    Getting help and contacting Dell Technologies Self-help resources You can get information and help on Dell Technologies products and services using these self-help resources: Table 48. Self-help resources  Self-help resources Resource location Information about Dell Technologies products and services Dell Site...

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