Canon Color imageCLASS MF628Cw Service Manual
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Summary of Contents for Canon Color imageCLASS MF628Cw
- Page 1 For Authorized Service Facilities...
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Page 2: Revision History
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE Color imageCLASS MF628Cw and MF624Cw. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. -
Page 3: Copyrights And Trademarks
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. -
Page 4: Table Of Contents
A. Warranty Service Claim Guidelines ------------------------------------------------------------------------- 29 B. Warranty Compensation Procedures ---------------------------------------------------------------------- 30 1. Adding a New Technician ----------------------------------------------------------------------------------- 31 2. Submit a Warranty Claim ----------------------------------------------------------------------------------- 33 3. Parts Return ---------------------------------------------------------------------------------------------------- 35 Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page iv... - Page 5 1. imageCLASS Series Exchange/Carry-In Limited Warranty ----------------------------------------- 47 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 48 C. List of Tables------------------------------------------------------------------------------------------------------- 50 D. List of Figures ----------------------------------------------------------------------------------------------------- 50 Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page v...
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Page 6: Product Overview
Color imageCLASS MF628Cw/MF624Cw Service Guide Product Overview The Canon Color imageCLASS MF628Cw is a compact, color and B&W (Black- and-White), wireless, laser, multifunction device with copy, print, scan, and fax capabilities. The Canon Color imageCLASS MF624Cw is a compact, color and B&W, wireless, laser, multifunction device with copy, print, and scan capabilities. -
Page 7: Product Configuration And Box Contents
Table 1 — Configuration Item Item Number Color imageCLASS MF628Cw Color imageCLASS MF628Cw 9946B007AA Color imageCLASS MF624Cw 9946B016AA Item numbers and part numbers are subject to change without notice. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 2... - Page 8 Color imageCLASS MF628Cw/MF624Cw Parts Catalog site 3 Item numbers and part numbers are subject to change without notice. Table 2 — eCarePAKs eCarePAKs are available for purchase through a Canon Authorized Service Facility. For more information, see “CarePAK Extended Service Plans,” on p. 21.
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Page 9: Box Contents
• Color imageCLASS MF628Cw • Starter Guide or MF624Cw Device • Power Cord • Warranty Card • Cartridge 131 Starters (CMYK) • User Manual/Software DVD-ROM • Telephone Cable (MF628Cw only) Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 4... -
Page 10: Service Authorization
Color imageCLASS MF600Cw Series machine must successfully complete the Color imageCLASS MF700Cdw/MF600Cw Online Training Program and pass the certification exam to receive technical support and dealer authorization to sell these products. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 5... -
Page 11: Prerequisites
It is also highly recommended the service technician have: • Prior experience with Canon imageCLASS MF devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon devices E. Course Format The Color imageCLASS MF700Cdw/MF600Cw Online Training Program is a self-paced course. -
Page 12: Course Equipment
6. Click “OK” to close all the dialog boxes. 7. Close and reopen Internet Explorer. You should now be able to download the learning resources contained within the course. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 7... -
Page 13: Servicing Notes
Canon USA strongly suggests dedicated and properly grounded outlets be provided for the Color imageCLASS MF628Cw and MF624Cw devices. The Color imageCLASS MF628Cw and MF624Cw devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices. -
Page 14: Installation Space Requirements
• The surface must be level (with no bows) and flat for the stabilization and support of the machine. Color imageCLASS Width Depth Height Model MF628Cw/MF624Cw 17” (430 mm) 19.2” (484 mm) 16.9” (429 mm) Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 9... - Page 15 Color imageCLASS MF628Cw/MF624Cw Service Guide Table 5 — Color imageCLASS MF628Cw/MF624Cw Installation Space Requirements Width and Depth Requirements Height Requirements Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 10...
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Page 16: Estimated Installation Time
Note: Use at least two people to carry the machine. D. Notes on the Wireless LAN • The Color imageCLASS MF628Cw and MF624Cw is designed for indoor use, and must be kept at a close distance (approximately 16.4’ (5 m)) from an access point. -
Page 17: Special Tools, Solvents, And Oils
500 SH/PKG Oiler CK-0349 30 cc Plastic Bottle CK-0351 30 cc Digital Multimeter FY9-2032 — 3 Item numbers and part numbers are subject to change without notice. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 12... -
Page 18: Cleaning
Clean with a dry, lint-free cloth. For heavily soiled parts, use alcohol on the lint-free cloth to wipe off the stains. Paper Feed Guide Fixing Front Guide Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 13... -
Page 19: Consumables
Cartridge 131 Cyan 6271B001AA 1,500 3 Item numbers are subject to change without notice. The value is based on LTR paper with the factory default print density setting. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 14... -
Page 20: Consumable Parts
Counters The Color imageCLASS MF628Cw and MF624Cw machines use soft counters to track their functional copy use. The table below indicates the counter configuration of the Color imageCLASS MF628Cw and MF624Cw machines displayed on the Device Status Check Counter screens. -
Page 21: Firmware Upgrade
USA) public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to Canon USA’s public Web site, and download the most recent firmware. Note: • A computer and the most recent UST (User Support Tool) file are required to install upgraded firmware. -
Page 22: End-User Customer Service Offerings
Warranty is effective for a period of one (1) year following the delivery of the machine to the original purchaser. The Canon Toner Cartridge and Drum Limited Warranty is effective for a period of thirty (30) days from the date of the original purchase. -
Page 23: Technical Support For The End-User
Color imageCLASS MF628Cw/MF624Cw Service Guide Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (1-800-652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays. -
Page 24: Exchange Service
• Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays. -
Page 25: Internet Support
Color imageCLASS MF628Cw/MF624Cw Service Guide 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and third-party service provider locations is also available on the consumer Web site. -
Page 26: Post-Warranty Support
Both of the Canon CarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage. - Page 27 5. Enter the registration number, click “Continue,” and then follow the instructions to complete the registration. Note: After registration is complete, a Certificate of Registration is mailed to the end-user. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 22...
- Page 28 Extended Service Plan via U.S. Mail. Note: Any questions on eCarePAKs should be asked via e-mail message to ecarepak_support@cusa.canon.com. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 23...
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Page 29: Authorized Service Facility Program
• The ASF must inform Canon USA of any changes in company status, including a change of address and changes in service management. • The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to properly support the customer base. -
Page 30: Asf Technical Support Offerings
“Authorized Service Facility Login,” and enter the universal PC Copier Servicer ID: 20000 and password: pccopier. This serves as your permanent access ID to the Authorized Service Facility Support Center’s Web site. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 25... - Page 31 Color imageCLASS MF628Cw/MF624Cw Service Guide Figure 2 — Authorized Service Facility Login Figure 3 — Authorized Service Facility Support Center Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 26...
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Page 32: Call Escalation Procedure
Color imageCLASS MF628Cw/MF624Cw Service Guide C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all Color imageCLASS MF628Cw and MF624Cw ASFs. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call. -
Page 33: Warranty Procedures
Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon Virginia, Inc. along with a print out of the ECP warranty claim form. Warranty parts claimed and submitted with a value of $95.00 or more, are put on hold with a status of “Pending Receive”... -
Page 34: Warranty Service Claim Guidelines
If the same problem occurs within the thirty (30) day time period, the ASF repairs the machine free of charge to the customer. Additional parts may be claimed; however, no additional labor compensation is provided. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 29... -
Page 35: Warranty Compensation Procedures
Canon USA limited warranty. To receive warranty compensation during the warranty period, the customer’s product serial number is required. Parts costing $95.00 or more must be returned to Canon Virginia, Inc. as directed through the ECP system. ECP can be accessed through the Authorized Service Facility Support Center’s Web site (www.support.cusa.canon.com) in... -
Page 36: Adding A New Technician
Before an ASF can submit a new claim, a technician must be added to the Technician List. From the ECP Home Page, select the “ASF” tab, and then select “Technician List”. Figure 7 — ECP Home Page – ASF Tab Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 31... - Page 37 Click “Add New”, enter the technician’s information, and then click “Submit”. Figure 8 — ECP ASF Tab – Technician List Figure 9 — ECP ASF Tab - Add Technician Information Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 32...
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Page 38: Submit A Warranty Claim
Warranty labor compensation is issued via Direct Deposit on a bi-weekly basis, as claims are validated by the ECP System Administrator. Figure 10 — ECP Home Page – Claims Tab Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 33... - Page 39 Color imageCLASS MF628Cw/MF624Cw Service Guide Figure 11 — ECP - Open New Claim Screen Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 34...
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Page 40: Parts Return
If “Credit” is selected, the ASF receives a credit to their account that can be used to purchase other parts in the future. If “Replenish” is selected, then Canon ships the parts listed free of charge to the ASF. Figure 12 — ECP – Submit Parts Compensation... - Page 41 Newport News, VA 23606 Note: For defective parts over $95.00 that must be returned, Canon USA will reimburse the ASF $7.50 for the shipping costs to Canon Virginia, Inc. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015...
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Page 42: Parts Support
If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab. -
Page 43: Parts Order Desk
2. Parts Order Desk Authorized Servicer Facilities without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The Authorized Service Facility is responsible for all shipping costs related to their order. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities... -
Page 44: Parts Order Entry
1. Regular Orders All parts for regular orders are shipped via ground once the parts orders are printed by Canon USA, unless an alternate shipping method is requested by the Authorized Service Facility for rush orders. Note: Shipments may be delayed for credit review. -
Page 45: Order/Invoice Inquiry
Note: New Accounts are not available on the CNA Web site. Authorized Service Facilities without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries. Figure 15 — Canon Network Access... -
Page 46: Appendix
Temperature: 50°F to 86°F (10°C to 30°C) Environmental Conditions Humidity: 20% to 80% RH (Relative Humidity) (no condensation) 6 Warm-up time may vary, depending on the installation environmental conditions. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 41... - Page 47 Also, the machine may experience downtime or decrease the copy/print speed in the middle of a continuous copy/print run to adjust the temperature inside the machine or maintain the optimal print quality. LTR size, after returning from the Energy Saver mode. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 42...
- Page 48 Up to 8 1/2” x 14” (LGL) TWAIN Driver WIA (Windows Image Acquisition) 1.0 (Windows XP) WIA 2.0 (Windows Vista, 7, 8, and 8.1) May vary, depending on the output environment. Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 43...
- Page 49 Ten (10) envelopes Envelope Capacity Manual Feed Slot: One envelope Envelope Types Com 10, Monarch, DL, C5 Table 20 — Fax Specifications (Color imageCLASS MF628Cw only) Item Description Line Used PSTN (Public Switched Telephone Network) Communication Mode Super G3, G3 Super G3: Up to 33.6 Kbps...
- Page 50 Red Hat Linux 7.2 or later (with Samba 2.2 or later) Interface 100BASE-TX, 10BASE-T Color Mode Color, Black-and-white Inputted Image Text, Text/Photo, Photo Paper Size LTR, LGL, STMT Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 45...
- Page 51 Red Hat Linux 7.2 or later (with Samba 2.2 or later) Interface 100BASE-TX, 10BASE-T Color Mode Color, Black-and-white Text, Text/Photo, Photo Inputted Image Paper Size LTR, LGL, STMT Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 46...
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Page 52: Warranty
Color imageCLASS MF628Cw/MF624Cw Service Guide B. Warranty 1. imageCLASS Series Exchange/Carry-In Limited Warranty Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 47... -
Page 53: Canon Toner Cartridge Limited Warranty
Color imageCLASS MF628Cw/MF624Cw Service Guide 2. Canon Toner Cartridge Limited Warranty Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 48... - Page 54 Color imageCLASS MF628Cw/MF624Cw Service Guide Color imageCLASS MF628Cw/MF624Cw Service Guide for Authorized Service Facilities September 2015 Page 49...
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Page 55: List Of Tables
Table 3 — Power and Plug Requirements .................. 8 Table 4 — Power Requirements for the Main Unit ..............8 Table 5 — Color imageCLASS MF628Cw/MF624Cw Installation Space Requirements ..10 Table 6 — Estimated Installation Times ..................11 Table 7 — Service Tools ......................12 Table 8 —...
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paper jam on rollers I can't clear
If a paper jam occurs in the Canon Color imageCLASS MF628Cw, follow the procedure displayed on the screen to remove the jammed document or paper. The manual indicates that paper jams can occur in specific areas, including the feeder, output area, manual feed slot, paper drawer, and back side of the machine. Press [Next] on the screen to display the steps for clearing the jam. For detailed steps on each function, refer to the e-Manual.
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