Do you have a question about the VENUS Series and is the answer not in the manual?
Questions and answers
N.A. Hoijtink
February 20, 2025
Hi, i have a Marstek Venus-E 5.12 kwh home battery and a Shelly 3EM-3CT63 energy monitor, how do i connect the Marstek with the Shelly (which steps do i need to do on each device?). The Shelly is connected to LAN network through Wifi, but NOT to the cloud of Shelly.
Richard Snoek
March 11, 2025
My Marstek dous not respond to the energy prices. No matter wich strategy i select
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USER MANUAL VENUS SERIES AC COUPLED ESS MST-BIE2.5-2500//MST-BIE5-2500 P111...
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The products, services or features you purchase shall be subject to the commercial contract and terms of Marstek Energy Co., Limited. All or part of the products, services or features described in this document may not be within the scope of your purchase or use. Unless otherwise agreed in the contract, Marstek Energy Co., Limited.
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The following symbols may appear in this document and their meanings SYMBOL CONVENTION are as follows: This symbol indicates a dangerous situation that could cause a fatal Danger electrocution hazard, serious personal injury, or fire. This symbol indicates instructions that must be followed carefully to avoid Warning potential safety hazards.
Safety Precautions The Venus series AC COUPLED ESS has been designed and tested according to international safety requirements. However, safety regulations must still be followed when installing and operating this series of AC COUPLED ESS. Installers must carefully read, fully understand and strictly comply with all instructions, precautions and warnings in this installation manual.
Special insulating tools must be used during the operation to avoid electric shock or short circuit failure. The insulation withstand voltage level must meet the requirements of local laws, regulations, standards and specifications. Special protective equipment must be used during the operation, such as protective clothing, insulating shoes, goggles, safety helmets, insulating gloves, etc.
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If the equipment needs to be repaired, please be sure to use qualified and compliant parts for repair. The relevant parts must be installed by an authorized contractor or an authorized service representative of Marstek Energy Co., Limited. and the relevant parts can only be used for their intended purpose.
Product Introduction 2.1 Product Model Model Description This article mainly covers the Venus-C and Venus-E product models. Model Identification Company MST: Marstek Energy Co., Limited. name MST-BIEXX-XX Series name BIE: AC COUPLED ESS Power XX: 2.5 means 2.5kWH, 5 means 5kWH...
Installation is simple and convenient by using standard installation tools. Grid-connected Applications The main function of the VENUS series AC COUPLED ESS is to temporarily store grid energy in the battery through a bidirectional inverter. System data is transmitted to the mobile client via a router connection.
CE Marking The AC COUPLED ESS complies with the EU low voltag directive. View Please read the user manual before installation. Instructions 2.4 Appearance Description Appearance Backup Switch WIFI RS485 Grid Product Dimensions 550mm 220mm 450mm 200mm 650mm 560mm Venus-C Venus-E...
2.5 Working Mode The VENUS series AC COUPLED ESS has three operating methods, which are: In this method, the device will automatically search for CT equipment connected to the same home Anti-reverse network. Based on the household electricity consumption information collected by the CT...
Installation Instructions 3.1 Pre-installation inspection Before unpacking the device, check the packaging for visible damage, such as holes, cracks, or other signs of possible internal damage, and check the model number of the device. If there are any abnormalities in the packaging or the energy storage model does not match, do not unpack it and contact your dealer as soon as possible.
Tool knife Protective glasses Wire strippers Marker pen 3.4 Equipment Installation There are two method for installation:Floor installation and wall-mounted installation. Step 1: Dimensions There needs to be at least 150mm of space between the top and rear of the machine to ensure that there are no other devices around and no obstructions to meet the requirements of heat dissipation and safety isolation.
Step 3: Wiring 1. Insert the plug of the AC line into the socket and connect it to the local power grid. 2. Connect the antenna to the position shown in the figure and tighten the threads. 3. Backup terminal,for supplying power to the load. Antenna Backup terminal AC power outlet...
Device shutdown Press and hold the power off button on the back of the device, and release it after 3 seconds (or release it after the button flashes 3 times). The LED light will go out and the device will enter the power off state.
4.2 Storage And Transportation The storage temperature of the AC COUPLED ESS is -30°C to 80°C. To facilitate transportation and subsequent handling, MARSTEK packaging is specially designed to protect the components. When transporting equipment, especially by road, it is necessary to Correct methods must be adopted to protect components (especially electronic devices) to prevent them from being affected by severe impact, moisture, vibration and other factors.
Troubleshooting 5.1 Troubleshooting Checklist Codes Alarm range Alarm status Suggested treatments 1. Check whether the ventilation of the inverter installation location is good and whether the ambient temperature exceeds the maximum allowable ambient temperature range. Inverter Side Overheat Protection 2. If there is no ventilation or the ambient temperature is too high, please improve its ventilation and heat dissipation conditions.
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If the fault is triggered frequently, please contact the technical BAT Side Battery overcurrent team. 1. Please connect the grid-connected interface. BAT Side Battery undervoltage 2. If the fault is triggered frequently, please contact the technical team. 1. Grid fluctuations and loose lines may trigger this fault. 440/441 Grid Side Grid overvoltage...
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DCV protection/grid 1. Grid fluctuations and loose lines may trigger this fault. voltage direct Inverter Side component 2. Check whether the grid is connected correctly and wait for protection the grid to return to normal. 1. Check whether the ventilation of the inverter installation location is good and whether the ambient temperature exceeds the maximum allowable ambient temperature range.
1. It will occasionally be triggered when the household load fluctuates too much or the network fluctuates, and will Line sequence automatically disappear after a period of time. detection failed 2. Check whether the CT sensor is connected normally. Restart method: Put the device into sleep mode and unplug the power connector. Wait for 2 minutes, then wake up the device and plug it back into the power connector.
Do not dismantle the AC COUPLED ESS without authorization! To ensure safety and insulation Danger performance, users are prohibited from repairing internal parts! The AC output harness (AC tapping cable on the AC COUPLED ESS) must not be replaced. If the Warn wires are damaged, the device should be scrapped.
Need help?
Do you have a question about the VENUS Series and is the answer not in the manual?
Questions and answers
Hi, i have a Marstek Venus-E 5.12 kwh home battery and a Shelly 3EM-3CT63 energy monitor, how do i connect the Marstek with the Shelly (which steps do i need to do on each device?). The Shelly is connected to LAN network through Wifi, but NOT to the cloud of Shelly.
My Marstek dous not respond to the energy prices. No matter wich strategy i select