DirecTV HR22 User Manual
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DirecTV HR22 User Manual

DirecTV HR22 User Manual

Directv hr22: user guide
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DIRECTV PLUS
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HD anD SD RECEIVERS
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  • Page 1 DIRECTV PLUS DIRECTV PLUS ® ® user guide user guide HD anD SD RECEIVERS HD anD SD RECEIVERS...
  • Page 2 This DIRECTV Set Top Box meets ENERGY STAR guidelines.* *May not apply to older models.

  • Page 3: Welcome To The Directv Family

    TV programming, including 65 channels of XM radio, plus an extensive Pay Per View selection and, if you connect your receiver to the Internet, access to DIRECTV on Demand where you can download from a library of thousands of shows via your home broadband service.

  • Page 4: Table Of Contents

    TAB LE OF CO NTE N TS TAB LE OF C ON TE NTS Welcome to the DIRECTV Family ........3 Pay Per View ................22 Safety & Care ..............8 Finding and Recording Programs ......23 Recording a Single Show ............23 CHapTer 1: QuiCk sTarT Recording an Entire Series .............25...
  • Page 5 Playlist Options ...............42 Purchases ................58 Managing My Playlist .............43 Manual Recording ..............58 Main Menu - DIRECTV on Demand ......46 Recording Defaults ............... 59 Finding DIRECTV on Demand Shows ........46 Main Menu - Music, Photos & More ......60 Downloading DIRECTV on Demand Shows ......48 &...
  • Page 6 CHapTer 3: iNsTaLLaTiON aNd CONNeCTiONs Limited 90-Day Warranty ........106 Installation ..............82 Your Phone Connection ............82 Product Information ..........109 Connections for Auxiliary Equipment........82 DIRECTV Protection Plan .........110 Guided Setup ................86 FCC Customer Information ........112 Activate Your DIRECTV Service ..........86 ® Terms & Conditions for Use of Software ....116 Programming Your Remote Control ........87...
  • Page 7 appeNdiCes 1. Receiver Front and Back Panels ......120 2. How to network Your DVR ........124 3. about High Definition .........132 Index ..............13 9...

  • Page 8: Safety & Care

    Safety & Care Your DIRECTV Plus ® DVR has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.
  • Page 9 Blocking the airflow to the unit could impair performance or damage your receiver and other components. electric shock, do not expose this product • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top of a ®...
  • Page 10 ®...

  • Page 11: Chapter 1: Quick Start

    CHapTer 1 - QuiCk sTarT USInG YOUR REMOTE COnTROL ........12 VIEWInG LIVE TELEVISIOn ...........16 FInDInG anD RECORDInG PROGRaMS......23...

  • Page 12: Using Your Remote Control

    Each time you press a button, a green light at the top of the remote flashes. If the light flashes several times for just one press, it means the batteries (size AA) are getting low and need to be replaced. These two buttons turn your TV and DIRECTV Receiver on or off ®...

  • Page 13: Navigation And Destination Buttons

    Press the GUIDE button to go to the program guide screen. Press the aCTIVE button to go to the DIRECTV Interactive services home page. Press the LIST button to go to your Playlist of shows you have recorded. Press EXIT to get out of any menu screen and return to live TV. Use the aRROW buttons and SELECT button to navigate though the guide or any menu screen.

  • Page 14: Dvr Control Buttons

    30 seconds. Press multiple times to skip Hold this button down to go to the previous multiples of 30 seconds. Hold down to continue 15-minute tickmark. (Pressing play returns to to the end of the program. normal play.) direCTV pLus dVr user guide ®...

  • Page 15: The Progress Bar

    Using Your Remote Control The Progress Bar When you use the DVR control buttons, this quick reference bar appears at the bottom of the screen to show you where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.

  • Page 16: Viewing Live Television

    2 through 69. If you live in one of the few places in the U.S. where DIRECTV does not provide local channels, you may be using the DIRECTV AM21 Off-Air Tuner to receive them. Please refer to that manual for information about those channels.

  • Page 17: Hd & Sd Channels

    Viewing Live Television HD and SD Channels DIRECTV has a tremendous offering of HD channels and they are spread throughout the guide. To find them, look for HD after the channel call sign (i.e. STZHD or CNNHD) in the channel column of the guide and also look for HD after the program title in the guide.

  • Page 18: Mini Guide

    Go to the inside of the back cover of this manual to get an explanation of all the icons. If your program has an alternate audio track, press the GREEn button to hear it. Shortcut hints direCTV pLus dVr user guide ®...

  • Page 19: Interactive Channels

    Viewing Live Television Interactive Channels The DIRECTV ACTIVE channel is the home of DIRECTV Interactive Service. ® Press the aCTIVE button on your remote to get the latest weather, horoscopes, lottery results and more. Interactive channels are unique because in addition to video and audio, they also contain a software application that lets you interact with what you see on the screen.
  • Page 20 Look for an on-screen popup that lets you know when interactive content is available and follow the on-screen instructions to use the interactive features. direCTV pLus dVr user guide ®...

  • Page 21: Guide Banners

    Viewing Live Television Guide Banners In the guide you will also notice from time to time a special row sandwiched between channels. We use these “banners” to post important messages, or helpful hints, or to alert you to new products or services. If you are interested, simply press SELECT on the banner and it will take you to that destination.

  • Page 22: Pay Per View

    You don’t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day on DIRECTV Pay Per View. You’ll find them listed in the program guide starting around channel 120.

  • Page 23: Finding And Recording Programs

    RECORD button as described above. The orange record icon appears to let you know that your show is being recorded or is scheduled to record. Note: You can record two shows at the same time with your DIRECTV DVR. QuiCk sTarT CHapTer 1 -...
  • Page 24 Recording (in case you press RECORD accidentally), Stop and Keep (what you’ve recorded so far), or Stop and Delete (what you’ve recorded so far). CancelRecordSingleShow.jpg This is an easy way to cancel a recording. direCTV pLus dVr user guide ®...

  • Page 25: Recording An Entire Series

    Finding and Recording Programs Recording an Entire Series From Live TV If the show you are currently watching is a series and not a single event (like a movie), simply press the RECORD button twice to automatically record every episode of the series. The RECORD icon is now a repeated circle R to let you know that this is a series and not a single recording.

  • Page 26: Searching For A Show

    RECORD. See chapter 2 “Search for Shows” to get more details about this powerful search function. When you see the show you want, move the highlight from the keypad to the list. direCTV pLus dVr user guide ®...

  • Page 27: Watching And Deleting Your Recorded Shows

    Finding and Recording Programs Watching and Deleting Your Recorded Shows To see your list of recorded shows, press MEnU and select My Playlist. You can also go there directly by pressing LIST on the remote. Once there, use the arrow keys to highlight the correct show, press SELECT, then choose Play to start the show.
  • Page 28 ®...

  • Page 29: Chapter 2: Detailed Information

    LIVE TV FEaTURES anD OPTIOnS ......... RECORDED TV SPECIaL FEaTURES........35 MaIn MEnU OVERVIEW ...............38 MY PLaYLIST ..............40 DIRECTV On DEManD ............46 SEaRCH FOR SHOWS ............50 ManaGE RECORDInGS ..........55 MUSIC, PHOTOS & MORE ..........60 CaLLER ID & MESSaGES ..........63 CUSTOMER CaRE & HELP ..........65...

  • Page 30: Program Guide Features And Options

    In Chapter 1 you were told to press GUIDE once on the remote to bring up the program guide. That’s great if you know where you want to go or are just browsing the huge selection of DIRECTV channels. However, there may be times when you want to temporarily trim down the channels that are shown in the guide, filtering them according to the type of program you are looking for.

  • Page 31: Guide Options

    Program Guide Features and Options Guide Options From the program guide screen, press the YELLOW button to bring up “Guide Options”. Sort Programs by Category Select “Sort Programs by Category”, then select a category to see a list of shows in chronological order that match your sort criterion. Jump to a Date &...

  • Page 32: Special Feature: Channel Program List

    If desired, press RECORD once to record a single show or press RECORD twice to record the series. You can return to the guide by selecting Done or pressing GUIDE or using the LEFT aRROW button. direCTV pLus dVr user guide...

  • Page 33: Live Tv Features And Options

    Live TV Features and Options Live TV Options While watching Live TV you can press the YELLOW button to bring up a list of options: View Previous Channels, Closed Captioning, Change Favorites List, Audio Options. View Previous Channels Press SELECT on “View previous channels” to see a short list of the channels you have watched previously.

  • Page 34: Live Buffer

    (not all shows have an alternate language track) or press the GREEn button to cycle through the available audio tracks. Live Buffer The DIRECTV Plus DVR saves programs to the hard drive instantly and ® continuously, while you watch. This “live buffer” lets you pause, rewind, fast forward or “instant replay.”...

  • Page 35: Recorded Tv Special Features

    Recorded TV Special Features Press and Hold Buttons To move around quickly within your recorded show, press and hold the FaST-FORWaRD button to move to the next 15-minute tickmark. Once you reach the tickmark, you must press PLAY button to continue. Likewise, you can back up to the previous 15-minute tickmark by pressing and holding the REWInD button.

  • Page 36: Remote Recordings

    Have you ever forgotten to set a recording and wish you could do it remotely from work or while on the go? Now you can with with DIRECTV’s DVR Scheduler. A brief description of the process is provided below, but go to directv.com/dvrscheduler for all the details.
  • Page 37 From a Mobile Phone To schedule a recording from a mobile phone use your Internet browser to go to m.directv.com. Sign in with your user name and password. For mobile-generated recordings you will use a search engine to find your program based on title or description.

  • Page 38: Main Menu - Overview

    Search for Shows Finds shows by title, actor, or keyword that appear within the 14-day program guide and in DIRECTV on Demand (if the receiver is connected to the Internet). You can also search for channels here instead of browsing the entire Guide.
  • Page 39 See Appendix 2 for instructions on how to network your DVR. Caller ID & Messages Contains a log of the phone calls into your home (assuming you have a land line and Caller ID phone service) as well as DIRECTV System messages to ® you.

  • Page 40: Main Menu - My Playlist

    Programs recorded as the result of a Search are also saved under a group with a star icon next to it, where the name of the group is the Search name. direCTV pLus dVr user guide...

  • Page 41: Showcases Tab

    Showcases Tab Playlist also contains some special programs that have been sent to you by DIRECTV located in the Showcases tab. Once in Playlist, use the GREEn button to move over to the Showcases tab. Those programs may include instructional videos on how to use your DVR,...

  • Page 42: Playlist Options

    As at the top, or Zs at the top, by expiration date with first to expire at the top or last to expire at the top. direCTV pLus dVr user guide...

  • Page 43: Managing My Playlist

    Main Menu - My Playlist Open/Close all Series programs are grouped in folders in your Playlist. Use this option to open all of your folders so you can see each episode without having to select each series individually. You can also use this option to close them all. Managing My Playlist Your DVR has lots of recording space for you to use, but eventually you may fill up the hard drive.
  • Page 44 You will see all of your recorded shows with check boxes next to them. Select the boxes to delete as many as you want at one time, select “Continue” and “Delete Marked” and you are done. direCTV pLus dVr user guide...
  • Page 45 Main Menu - My Playlist Disk Space Bar The My Playlist screen displays a Disk Space bar that shows the approximate amount of space available on your disk at any given time. The Disk Space bar shows programs you have designated “Keep Until I Delete”...

  • Page 46: Main Menu - Directv On Demand

    DVR to a broadband Internet connection via the Ethernet connector on the back of the unit. See Appendix 2 for the installation instructions. Once connected you can get to the main page of DIRECTV on Demand in three ways: 1. Press MENU, select DIRECTV on Demand, or 2.
  • Page 47 Video on Demand content. Those channels will all be located in the 1000s since they simply add a 1 in front of the usual DIRECTV channel number. For example, DIRECTV original programming is shown on channel 101.

  • Page 48: Downloading Directv On Demand Shows

    Main Menu - DIRECTV on Demand Downloading DIRECTV on Demand Shows To record DIRECTV on Demand programs simply browse channel 1000 or your favorite programmer on Demand page to find a title you want to download. Select the title and you will see an information screen telling you about the program.

  • Page 49: Pausing Your Downloads

    Yellow means that you might. Red means that you will eventually hit a pause if you start watching now. You can easily tell which shows in your Playlist came from DIRECTV on Demand by the “VOD” label next to the program title. “VOD” stands for “Video on Demand”.

  • Page 50: Main Menu - Search For Shows

    Because your title can appear on several channels, it may have a folder icon next to it. If the title is available from DIRECTV on Demand, it will have the VOD icon next to it. If it is in HD, it will have the HD icon next to it.

  • Page 51: Search By Person

    Main Menu - Search For Shows Search by Person Use the letter pad to enter the first few letters of the person’s last name. You will see a list on the right side of the screen showing you actors, actresses, and directors.

  • Page 52: Search By Channel

    Search by Channel You can also type in the channel name to find it instead of surfing through the large DIRECTV program guide. Use the keypad to enter in the first few letters of the channel name. In this case we typed in “BL” to find Bloomberg.

  • Page 53: Search By Keyword

    Main Menu - Search For Shows Search by Keyword You can use the keyword search to find programs that don’t fit into the Title or Person search criteria. For example, if you are looking for a show about cats, use the word pad to spell out “cats”. In this case, you must write the complete word in order to obtain relevant results.

  • Page 54: Recent Searches

    Main Menu - Search For Shows Recent Searches This handy feature lets you go back to a list of your 25 most recent searches in case you want to update a search you used previously. direCTV pLus dVr user guide ®...

  • Page 55: Main Menu - Manage Recordings

    Main Menu - Manage Recordings “Manage Recordings” is where you go to find the status of your past, present and future recordings. Press MENU and select “Manage Recordings” to see the following sections: To Do List “To Do List” contains all of the satellite-delivered recordings your DVR is set to make in the future.

  • Page 56: Vod Queue

    Rec. Series, and select Cancel All. VOD Queue “ VOD Queue” contains any DIRECTV on Demand titles that are in the queue waiting to be downloaded to the hard drive. See the DIRECTV on Demand section earlier in this chapter for details.

  • Page 57: Series Manager (Prioritizer)

    Main Menu - Manage Recordings Series Manager (or Prioritizer) “Series Manager” contains the prioritized list of all your series to be recorded. If there is a series recording conflict and the receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority.

  • Page 58: History

    (i.e. every Tuesday), channel, day and date, start time and duration. You can schedule a manual recording up to 14 days in advance. direCTV pLus dVr user guide...

  • Page 59: Recording Defaults

    Main Menu - Manage Recordings Recording Defaults This is where you can set the recording options you want the receiver to use every time it does a recording. We have selected defaults at the factory that work best in the vast majority of cases, but you may want to change them to your personal preferences.

  • Page 60: Main Menu - Music, Photos & More

    Windows Media Player, Intel VIIV) in your network for this service to work. The setup is similar to that used for the DIRECTV on Demand service. See Appendix 2 for details on how to connect our DVR to your home network.
  • Page 61 Main Menu - Music, Photos and More Select Music to go to the Music submenu. Access music by Artist, Album, Song and even Playlists! You can also select your favorite XM Music Channel. Your favorite music will play as you watch your TV or view photos from your PC.
  • Page 62 Pressing the STOP button while in music control stops the music from playing and the audio from the current channel is then heard. Pressing the STOP button while in photo control stops the display of photos and displays the video from the current channel. direCTV pLus dVr user guide ®...

  • Page 63: Main Menu - Caller Id & Messages

    Simply press MENU, select Caller ID & Messages, then Messages to see your DIRECTV messages. You will have the option to keep or delete the message. deTaiLed iNfOrmaTiON CHapTer 2 -...

  • Page 64: Caller Id

    When the Notification option is on, you’ll see a notice on your TV screen whenever a call comes in. You can review your 25 most recent calls in the call log at any time. Highlight and select a name to delete that listing from your log. direCTV pLus dVr user guide ®...

  • Page 65: Main Menu - Customer Care & Help

    Main Menu - Customer Care & Help Press MENU and select Customer Care & Help to access an instructional video or a list of Help topics and FAQs that explain how to use your DVR. Customer Care Select “Customer Care” to go to the instructional video channel. Help Topics and FaQs To access the written Help Topics and FAQs, press MENU, then select “Customer Care &...

  • Page 66: Main Menu - Parental, Fav's & Settings

    Main Menu - Parental, Fav’s & Settings Selecting Parental, Fav’s & Settings in the Main Menu displays a submenu of items that lets you customize and adjust your DIRECTV viewing experience. You can choose Parental Controls to limit what ratings your children are allowed to watch, how much they can spend for Pay Per View shows or even what hours they can watch DIRECTV programming.
  • Page 67 Main Menu - Parental, Fav’s & Settings adult Channels Select Adult channels, then press SELECT again to completely remove those channels from the Program Guide. Pressing SELECT toggles between Show Adult and Hide Adult. Ratings Here you can set rating limits for Movies and TV: Select Ratings.
  • Page 68 Select Chan Blocks in the left menu, then scroll down the channel list to select those you wish to block, or key in channel numbers for quicker access. Use Block All or Allow All to save time if you wish to affect a large number of channels. direCTV pLus dVr user guide ®...
  • Page 69 Main Menu - Parental, Fav’s & Settings Limit Spending From the left menu, select Spending, then set your preferred spending limit for any single Pay Per View purchase. Simply key in the amount using the numbers on your remote. Limit TV Viewing Hours From the left menu, select Hours, then set your preferred hours during which TV can be viewed.
  • Page 70 Temporarily or permanently unlocking a restriction is easy. To temporarily unlock a particular program: When any controls are currently activated, Unlock Now will appear if you try to tune to a restricted program. Select Unlock Now and enter the password. direCTV pLus dVr user guide ®...
  • Page 71 Enter your old password, then enter a new one twice to confirm. Note: If you forget your password, call 1-800-DIRECTV to reset it. You must be the registered account holder and have your account number. deTaiLed iNfOrmaTiON CHapTer 2 -...

  • Page 72: Favorite Channels

    See the label in the bottom left of the program guide screen that reminds you which channel list you are currently using. To return to displaying all channels, press the YELLOW button while in the guide, select Favorites, and select the All Channels option. direCTV pLus dVr user guide ®...

  • Page 73: System Setup

    Main Menu - Parental, Fav’s & Settings System Setup From System Setup you can access the Info & Test, Satellite & Antenna Setup, Network Setup, Remote Setup, Audio Setup, Display Setup, Access Card and System Reset screens. Info & Test: The System Info option lets you view the current system information.
  • Page 74 TV or other equipment A/V equipment like a DVD player or surround sound system. It is best to know the model number as well as the brand of the equipment. It will produce the best results when programming the remote. direCTV pLus dVr user guide ®...
  • Page 75 RF transmission lets your put your receiver inside a cabinet or behind solid doors and still be able to command it from up to 200 feet away. Select Receiver Mode if you want to use one remote to command more than one DIRECTV Receiver. ®...
  • Page 76 Display: This important section allows you to customize how several pieces of important DIRECTV and system information are displayed on your TV. Choose the Preferences tab to set whether you want lists (i.e. the program guide and your Playlist) to display in smooth scrolling or in blocks as you page up and down.
  • Page 77 Main Menu - Parental, Fav’s & Settings HDTV: This section lets you optimize your HD DVR output to match the settings on your HDTV. You may want to refer to Appendix 3 which describes HD formats and resolution before making any adjustments here.
  • Page 78 You can move between the tab screens by pressing the GREEN button. The TV Resolutions tab lets you define what resolutions your TV can support, so that your HD DVR can pass the proper signal. direCTV pLus dVr user guide...

  • Page 79: Reset

    Follow the on-screen directions to replace your access card. You will need your old and new access cards to complete this process. Note: DIRECTV will provide new access cards and instructions when necessary. Reset From here you can restart the receiver, reset to factory defaults, or reset everything.
  • Page 80 ®...

  • Page 81: Chapter 3: Installation And Connections

    CHapTer 3 - iNsTaLLaTiON aNd CONNeCTiONs YOUR PHOnE COnnECTIOn ..........82 COnnECTIOnS FOR aUXILIaRY EQUIPMEnT ....82 GUIDED SETUP ...............86 aCTIVaTE YOUR DIRECTV SERVICE ........86 PROGRaMMInG YOUR REMOTE COnTROL ....87...

  • Page 82: Installation

    Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase Pay Per View movies and special events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive features available on our interactive channels.

  • Page 83: Video Connections

    Installation and Connections All of the video and audio outputs on your receiver offer good quality. When adding new WaRnInG: equipment, try to use the receiver video and audio output connectors in the following order Do not connect your receiver (or any other to achieve the highest picture and sound quality throughout your audio/video system.
  • Page 84 Here is an example using a TV that has an HDMI connector as the Television best video/audio input and a surround sound system that has a digital audio optical connector as the best audio input: DIRECTV Plus ® Surround System DIRECTV Plus ®...
  • Page 85 Here is an example of a TV that has an S-video connector as the best video input and RCA audio connectors as the best audio input and a surround sound system with a digital audio optical connector as the best audio input: DIRECTV Plus ® Surround System Television...

  • Page 86: Guided Setup

    ® Once all the setup processes are complete, all that’s left to do is activate your DIRECTV Service. Before you make the call, be sure to: Have on hand your service address, social security number and a valid major credit card.

  • Page 87: Programming Your Remote Control

    You may have already programmed your remote control during Guided Setup, but if you didn’t, or you want to make changes, or you’ve acquired some new equipment, follow these instructions. You can program the DIRECTV Remote Control to operate your TV power, volume and mute, additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV Receiver.
  • Page 88 ®...

  • Page 89: Chapter 4: Troubleshooting Tips

    CHapTer 4 - TrOubLesHOOTiNg Tips TROUBLESHOOTInG TIPS ..........90 DIRECTV PLUS DVR OR TV PROBLEMS ......92 ® RECORDED TV TROUBLESHOOTInG ........99 REMOTE COnTROL PROBLEMS ........103 RUnnInG THE SYSTEM TEST ..........104...

  • Page 90: Troubleshooting Tips

    System Software Updates DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes.

  • Page 91: On-Screen Error Messages

    If you want to resolve the error, call Customer Service at 1-800-DIRECTV and mention the error code number when prompted.

  • Page 92: Directv Plus ® Dvr Or Tv Problems

    • Press the TV/VCR button on the VCR remote or on the VCR’s front panel. • Press the INPUT button on the TV remote control to change video source. - If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV Plus DVR back ®...
  • Page 93 - Wall outlet is dead. Solution: - Make sure the remote control mode switch is in the left-most position (DIRECTV mode), and press PWR (power key) or press POWER button on the front panel of the receiver - Verify that the power cord is plugged into the DIRECTV Plus DVR and the wall outlet.
  • Page 94 - Electronic protection circuit may have been activated due to a power surge. - You may have blown a circuit breaker or be experiencing a power outage. - Parental viewing limits may have been activated on your DIRECTV Receiver. ®...
  • Page 95 Possible Causes: - Your TV and/or your receiver are not powered on. - Your receiver may be hooked up to the TV incorrectly. - You may be on the wrong video source for your DIRECTV Receiver. ® - You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.
  • Page 96 - There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite. - There may be a problem with the cables running from your satellite dish to your DIRECTV Receiver.
  • Page 97 - To refresh your receiver information, go to directv.com, click on Customer Service, Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721. You will need to be logged into your account on directv.com to complete this process. Problem: My video and audio are out of sync.
  • Page 98 - Try changing the cables from your surround sound system to your receiver. Refer to your surround sound system’s manual for assistance. - If the issue continues, reset your DIRECTV Plus DVR. Press the RESET button behind the access panel door on the front of the ®...

  • Page 99: Recorded Tv Troubleshooting

    Problem: I wanted to record a program, but I got an error message saying it conflicted with another scheduled record. What do I do? Your DIRECTV Plus DVR can record up to two programs at once, or it can record one program while you watch another live program.
  • Page 100 - For sporting events, you may want to extend the recording stop time 15 minutes or more to protect against overtime games. - If you had a priority conflict, try adjusting your start and end times. You may need to choose a different time slot to record a program if the conflict continues. direCTV pLus dVr user guide...
  • Page 101 Recorded TV Troubleshooting Problem: a program I recorded was displayed in the My Playlist screen, but got deleted before I could watch it. Your recording(s) were deleted before you had a chance to view them. Possible Causes: - Someone else manually deleted the program. - The hard drive on your DVR is full.
  • Page 102 Your Series Link is set to record both First Run and Repeat episodes. Solution: When you set up a Series Link, make sure you select only the First Run option. This is the default for one-touch recording unless you have changed your default recording settings. direCTV pLus dVr user guide ®...

  • Page 103: Remote Control Problems

    Check that nothing is between the remote control and the remote sensor. • Make sure the remote control is in DIRECTV mode. Slide the MODE switch on the remote to the DIRECTV position so the remote will control the DIRECTV Plus DVR.

  • Page 104: Running The System Test

    Turn on your TV and the DIRECTV Plus DVR. ® Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU to display the Quick Menu. Select Parental, Fav’s & Settings.
  • Page 105 CHapTer 5 - WarraNTY aNd OTHer iNfOrmaTiON LIMITED 90-DaY WaRRanTY ..........106 PRODUCT InFORMaTIOn ...........109 DIRECTV PROTECTIOn PLan ..........110 FCC CUSTOMER InFORMaTIOn .........112 TERMS & COnDITIOnS FOR USE OF SOFTWaRE ....116...

  • Page 106: Limited 90-Day Warranty

    UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY. What is Covered? Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the DIRECTV Plus DVR will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) ®...

  • Page 107: Before Requesting Repair Service

    Any modifications or other changes to the product, including but not limited to software or hardware modification in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modifications, “hacks”...
  • Page 108 Limited 90-Day Warranty To Get Out-of-Warranty Service... To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or replacement of out-of-warranty products. ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

  • Page 109: Product Information

    Product Information Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. These numbers are located on the product. (You may have noted some of this information when you connected the cables to your receiver.) Model No.

  • Page 110: Directv Protection Plan

    DIRECTV entertainment. ® DIRECTV PROTECTIOn PLan Benefits Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System, including: ®...
  • Page 111 DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.

  • Page 112: Fcc Customer Information

    El Segundo, CA 90245 1-800-DIRECTV • Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Number: R22 or HR21 Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.
  • Page 113 • Increase the separation between the equipment and the DIRECTV Receiver. • Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
  • Page 114 The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary ®...
  • Page 115 FCC Customer Information If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 116: Terms & Conditions For Use Of Software

    All title and intellectual property rights in and to the Software and all modifications, updates, enhancements and derivative works of the Software are owned exclusively by DIRECTV or its licensors and you agree to execute any document reasonably requested by DIRECTV to evidence such ownership rights.
  • Page 117 C. Ownership of Software and Reservation of Rights The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
  • Page 118 Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV Customer Agreement, the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.
  • Page 119 appeNdiCes 1. RECEIVER FROnT anD BaCK PanELS ......120 2. HOW TO nETWORK YOUR DVR ........124 3. aBOUT HIGH DEFInITIOn ..........132...

  • Page 120: Receiver Front And Back Panels

    Appendix 1: Receiver Front and Back Panels The layout of your DIRECTV Receiver’s front and back panels may vary slightly depending on model and manufacturer. ® FROnT PanEL: The buttons on the front panel perform the same functions as the remote control. You can use the front panel buttons at any time, but they are there just in case you misplace your remote control or the batteries die.
  • Page 121 This button lights orange when a recording is in progress. RES (RESOLUTIOn) – The resolution button does not function in SD mode. The RES key switches the output resolution of the DIRECTV Receiver. ® Each time you press the key, it cycles to the next available resolution: 480i, 480p, 720p and 1080i.
  • Page 122 Appendix 1: Receiver Front and Back Panels BaCK PanEL: direCTV pLus dVr user guide ®...
  • Page 123 For future use. ETHERnET – Connect your home network here to enable DIRECTV on Demand and Media Share features. PHOnE JaCK – Connect your phone line here to enable Pay Per View purchasing and Caller ID (if your phone service package includes it).

  • Page 124: How To Network Your Dvr

    Media Share feature that streams music and photos from your PC through your DVR to your TV. If you have a broadband Internet connection you can also enable the DIRECTV on Demand feature that lets you browse thousands of shows from our content providers and download them to your DVR hard drive for viewing.
  • Page 125 This means that you have Broadband ready Ethernet jacks that you can plug into in different areas of your home. Alternatively Ethernet Cable you can use an Ethernet cable to connect your DIRECTV Plus ® DVR directly to your DSL/Cable router.
  • Page 126 Step 3: Verify that You are Connected! Go to your DIRECTV Plus DVR: ® Press Menu On Your DIRECTV Remote> Select Parental, Fav’s & Settings > Select System Setup> Select Network> Select Connect Now If your DVR immediately recognizes the network connection you will receive this Congratulations screen.
  • Page 127 Appendix 2: How to Network Your DVR Powerline Connection A powerline connection uses your home’s existing power lines to connect your DSL/cable IMPORTANT: router to your DIRECTV Plus DVR via an Ethernet Adapter that uses HomePlug or a ® ®...
  • Page 128 Ethernet into Wall Cable jack on the power strip. Outlet Router Step 3: At the back of the DIRECTV Plus DVR, connect another Ethernet cable into the back of ® Ethernet cable your DIRECTV Plus DVR. ® plugs into DVR Note: You may have one or two Ethernet ports, depending on your model.
  • Page 129 Step 5: Verify that You are Connected! Go to your DIRECTV Plus DVR: ® Press Menu On Your DIRECTV Remote> Select Parental, Fav’s & Settings > Select System Setup> Select Network> Select Connect Now If your DVR immediately recognizes the network connection you will receive this Congratulations screen.
  • Page 130 DSL/cable router to the DIRECTV Plus DVR. Please be advised ® that DIRECTV does not recommend using a wireless device, because it may not provide the best experience. For the best digital entertainment experience, the better options Ethernet Cable are Wired and Powerline.
  • Page 131 Step 3: Verify that You are Connected! Go to your DIRECTV Plus DVR: ® Press Menu On Your DIRECTV Remote> Select Parental, Fav’s & Settings > Select System Setup> Select Network> Select Connect Now If your DVR immediately recognizes the network connection you will receive this Congratulations screen.

  • Page 132: About High Definition

    TV. You will be able to see much of what is captured on film, but lost on an SDTV display. Screen Formats What if you’re watching a nearly square-shaped 4:3 broadcast on a 16:9 TV, or vice versa? The DIRECTV Plus HD DVR lets you choose ®...
  • Page 133 HDTV in the left side menu. Press SELECT on the Resolution tab and mark or unmark the TV Resolutions to display the resolutions supported by your television. Resolution (RES) Key on Receiver Front Panel This key is used to through cycle all available resolutions on your DIRECTV Plus HD DVR. It does not through cycle format settings. If ®...
  • Page 134 MENU, select Parental, Fav’s & Settings, then System Setup, then select the Display menu. Highlight the Preferences tab and press SELECT, then set Bar Color option to the desired color. See your TV owner manual for information on the best color for your set. direCTV pLus dVr user guide...
  • Page 135 Appendix 3: About High-Definition - Stretch In the Stretch setting, instead of adding bars to the top and bottom, the 16:9 program image is stretched vertically until it’s tall enough to fill the screen. Your entire screen will be full, but the program images are stretched to compensate. - Crop This format crops (cuts off) the left and right portions of the 16:9 frame so it fits the 4:3 screen.
  • Page 136 Your entire screen will be full, but the images are a little stretched to compensate. - Crop This format crops (cuts off) the top and bottom of a 4:3 frame, keeping the 4:3 ratio intact. direCTV pLus dVr user guide...
  • Page 137 Appendix 3: About High-Definition If your display is a 16:9 format TV or monitor, your format options include these: For 4:3 program signals: Pillar Box Stretch Crop For 16:9 program signals: Fills TV Screen...
  • Page 138 ®...

  • Page 139: Index

    iNdeX...
  • Page 140 Auxiliary Equipment - 82 Front Panel - 120, 121 Digital Audio - 83-85, 123 DIRECTV Mode - 12 DIRECTV on Demand see On Demand Back Panel - 122, 123 Game Lounge - 20 DIRECTV Protection Plan - 110-111 Batteries - 12...
  • Page 141 Index HD - 3, Appendix 2 Main Menu - 21, 38, 39 Navigation Buttons - 13 HDMI - 84, 123 Manage Recordings - 38, 55 Network - 122-131 Help - 21, 39, 60, 65 Manual Recording - 58 NewsMix Channels - 19 Help Topics - 65 Mark &...
  • Page 142 Rear Panel - 122, 123 Resolution Indicator - 120, 121 Sort - 31, 42 Recent Searches - 54 Restart - 79 Sound Effects - 75 RF Remote - 75 Spending Limits - 69 SportsMix Channels - 19 direCTV pLus dVr user guide ®...
  • Page 143 Index Surround Sound - 72, 82-85 System Info - 73 VCR - 82-85 System Messages - 39 Video - 82-85 System Settings - 70 VOD - 49, 50, 56 System Setup - 73 VOD Queue - 49, 56 System Software Updates - 90 System Test - 73, 90, 102 S-video - 80-85 Warranty - 106, 107, 108, 115...
  • Page 144 ACTIVATION OF PROGRAMMING SUBJECT TO CREDIT APPROVAL. PREPAYMENT MAY BE REQUIRED. CREDIT CARD REQUIRED (except in MA and PA). Programming subject to change. DIRECTV Services not available outside the U.S. DIRECTV programming is available separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware.
  • Page 146 This DIRECTV Set Top Box meets ENERGY STAR guidelines.* *May not apply to older models.
  • Page 147 Indicates a Pay Per View program is available as an all Day Ticket replay. Indicates program shown in letterbox format. Denotes an error condition has occurred. Indicates that this program comes from DIRECTV on Demand. Episodes in a series are grouped in a folder. Keep Until I Delete Recordings.

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