LG WASHTOWER WKE100H A Series Owner's Manual
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LG WASHTOWER WKE100H A Series Owner's Manual

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OWNER'S MANUAL
WASHTOWER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WKE100H*A / WKG101H*A
www.lg.com
MFL71996109
Copyright © 2024 LG Electronics Inc. All Rights Reserved.
Rev.01_061224

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Summary of Contents for LG WASHTOWER WKE100H A Series

  • Page 1 Scan to see the online manual. OWNER'S MANUAL WASHTOWER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WKE100H*A / WKG101H*A www.lg.com MFL71996109 Copyright © 2024 LG Electronics Inc. All Rights Reserved. Rev.01_061224...

  • Page 2: Table Of Contents

    Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions 45 OPERATION-DRYER Using the Dryer Control Panel Dry Cycles Cycle Modifiers Options and Extra Functions 53 SMART FUNCTIONS Using LG ThinQ Application Smart DiagnosisTM Function 57 MAINTENANCE Washer Dryer...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety for a Dryer WARNING Fire Hazard Failure to follow safety warnings exactly could result in serious injury, death or property damage. Do not install a booster fan in the exhaust duct. Install all clothes dryers in accordance with the installation instructions of the manufacturer of the dryer.

  • Page 4: Warning Statements

    IMPORTANT SAFETY INSTRUCTIONS WARNING - Risk of Fire Install the clothes dryer according to the manufacturer’s instructions and local codes. Clothes dryer installation must be performed by a qualified installer. • Do not install a clothes dryer with flexible plastic venting materials. If •...
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • To reduce the risk of severe injury or death, follow all installation instructions. • Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel.
  • Page 6 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS • Do not put oily or greasy clothing, candles or flammable materials on top of the appliance. • Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids. •...

  • Page 8: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS • Remove the door(s) before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside. • Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products. •...

  • Page 9: Product Overview

    PRODUCT OVERVIEW PRODUCT OVERVIEW Product Features The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes. Front View Rear View Control Panel Power Cord (for Gas Models) Lint Filter Terminal Block Access Panel (for Electric...
  • Page 10 • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Accessories Included Accessories Non-skid Pads...

  • Page 11: Installation

    INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this appliance or transporting it to another location. Choosing the Proper Location WARNING Unpacking and Removing Shipping Material • Read all installation instructions completely before installing and operating the appliance. It Connecting the Electric Dryer is important that you review this entire manual before installing and using the appliance.
  • Page 12 12 INSTALLATION WARNING • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury, fire, electric shock, or death.

  • Page 13: Choosing The Proper Location

    INSTALLATION Choosing the Proper for wall, door, or floor moldings that may increase the required clearances. Location Check the following requirements for the install location before installing the appliance. • Allow for sufficient space between the walls and the appliance for installation. •...
  • Page 14 14 INSTALLATION Exhaust Installation spacing for Recessed Area or Closet Installation • Choose a location that allows for proper exhaust installation. A gas dryer must be exhausted to the outdoors. Power Outlet • The power outlet must be within 60 inches (1.5 m) of either side of the appliance.

  • Page 15: Unpacking And Removing Shipping Material

    INSTALLATION Unpacking and Removing Shipping Material Unpacking Shipping Material * This feature is only available on some models. Lifting the Appliance off the Foam Base NOTE • After removing the carton and shipping material, lift the appliance off the foam base. •...

  • Page 16: Connecting Electric Dryers

    16 INSTALLATION (copper wire only), or as required by local codes. CAUTION Allow sufficient slack in wiring so the dryer can be moved from its normal location when • Once removed, save the bolt assemblies for necessary. future use. To prevent damage to internal components, do not transport the appliance •...
  • Page 17 INSTALLATION Four-Wire Direct Wire • A UL-listed strain relief is required. • Use UL-listed 4-wire #10 AWG minimum copper conductor cable. Allow at least 5 ft. (1.5 m) of wire to allow for removal and Terminal Block reinstallation of the dryer. UL-Listed Strain Relief Remove 5 inches (12.7 cm) of the outer UL-Listed 4-Wire Power Cord...
  • Page 18 18 INSTALLATION Transfer the appliance's ground wire from Remove the terminal block access cover on behind the green ground screw to the center the upper back of the appliance. of the terminal block. Install the UL-listed strain relief into the Attach the two hot leads (black and red) of the power cord through-hole.

  • Page 19: Installing The Dryer Side Vent Kit

    INSTALLATION Neutral Wire (White) Attach the two hot leads (black and red) of the power cord to the outer terminal block External Ground Wire (If required by local screws. codes) Ground Screw (green) Attach the neutral (white) wire to the center terminal block screw.

  • Page 20: Venting The Dryer

    20 INSTALLATION NOTE • An adapter kit, part number 383EEL9001B, may be purchased from your LG retailer. This kit contains duct components necessary to change the appliance vent location. • Right-side venting is not available on gas models (same side as gas connection).
  • Page 21 INSTALLATION • The total length of flexible metal duct must not exceed 8 ft. (2.4 m). Ductwork Number of 90° Maximum length of 4-inch diameter rigid Wall Cap Type Elbows metal duct Recommended 65 ft. (19.8 m) 55 ft. (16.8 m) 47 ft.

  • Page 22: Connecting Gas Dryers

    22 INSTALLATION Connecting Gas Dryers ft. (1.8 m) of the dryer, in accordance with the National Fuel Gas Code ANSI Z223.1 or Canadian gas installation code CSA B149.1. A 1/8-inch NPT WARNING pipe plug must be installed. • To reduce the risk of fire or explosion, electric •...

  • Page 23: Connecting The Water Inlet Hoses

    Securely tighten all connections between the leak or burst causing flooding and property dryer and your laundry room’s gas supply. damage. Contact an LG Customer Information Center for assistance in buying hoses. Turn on your laundry room’s gas supply. NOTE •...

  • Page 24: Connecting The Drain Hose

    24 INSTALLATION Attach the inlet hoses to the back of the NOTE washer. • In areas with hard water, mineral scale can form • Attach the hot water inlet hose to the hot on internal components of the dryer. Use of a water inlet on the back of the washer.
  • Page 25 INSTALLATION Using a Standpipe to Drain Clip the end of the hose into the elbow bracket. 29.5 - 96 " • Connect the elbow bracket within 4 29.5 - 96 " (75 - 244 cm) (75 - 244 cm) inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow Using the Laundry Tub to Drain...

  • Page 26: Leveling The Appliance

    26 INSTALLATION Leveling the Appliance Adjust the leveling feet. • Turn all 4 leveling feet in one direction to The drum of the washer spins at very high speeds. raise the appliance or the other direction to To minimize vibration, noise, and unwanted lower it.

  • Page 27: Final Installation Check

    INSTALLATION whether the appliance is properly grounded. If Place the adhesive side of the non-skid pad the plug does not fit the outlet, have a proper on the floor. outlet installed by a qualified electrician. • It is most effective to install the non-skid •...
  • Page 28 28 INSTALLATION inch (1.5 cm). The dryer should be checked while NOTE the dryer is running with no load. • Before the first wash, select the Normal cycle Activating the Installation Test and add a half amount of detergent. Start the appliance without clothes.
  • Page 29 INSTALLATION Excess or crushed transition duct problems with the exhaust duct in your home. However, since the test performed during normal operation provides more accurate information on the condition of the exhaust duct than the installation test, the number of bars displayed during the two tests may not be the same.
  • Page 30 30 INSTALLATION Make sure the ductwork is not crushed or restricted.

  • Page 31: Operation-Washer

    OPERATION-WASHER OPERATION-WASHER Using the Washer Adjust settings. • Default settings for the selected cycle can WARNING be changed, if desired, using the cycle modifier and option buttons. • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS •...
  • Page 32 32 OPERATION-WASHER Sorting Laundry CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
  • Page 33 OPERATION-WASHER Category Label Directions Hand wash Machine wash, Normal cycle Washing Perm Press/Wrinkle Resistant setting (which has a cool down or cold spray before the slower spin) Gentle/Delicate setting (slow agitation and/or reduced wash time) Do not wash Do not wring Water Temperature Warm Cold/Cool...

  • Page 34: Adding Cleaning Products

    34 OPERATION-WASHER Small Items Powdered detergent • Do not wash a single small item. Add enough Single-Use Detergent Packs / Gel or similar items to the load to prevent an out-of- Tablet Detergents balance load. • Wash small, light items in a mesh bag. Small •...
  • Page 35 OPERATION-WASHER - Make sure to remove them when using Gently close the detergent dispenser drawer powdered detergent. Powdered detergent will before starting the cycle. not dispense with the liquid detergent cup and • Slamming the drawer closed may result in insert in place.
  • Page 36 36 OPERATION-WASHER Fabric Softener Compartment This compartment holds fabric softener, which is automatically dispensed during the final rinse cycle. Either powdered or liquid fabric softener may be used. • Do not exceed the maximum fill line. Using too much fabric softener may stain clothes or cause buildup on fabrics or in the washer.

  • Page 37: Control Panel

    OPERATION-WASHER Control Panel Control Panel Features for the Washer Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. •...
  • Page 38 When the washer is connected to a home Wi-Fi network, the icon on the control panel is lit. - To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds. Time and Status Display Wi-Fi Indicator •...
  • Page 39 OPERATION-WASHER NOTE • The AI DD functionality may vary depending on the environment and model. Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady.

  • Page 40: Wash Cycles

    40 OPERATION-WASHER Wash Cycles and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on The wash cycles are designed for specific types of your garments. For a guide to fabric care symbols, wash loads. Select the cycle that best matches the see the Sorting Laundry section.
  • Page 41 Use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Rinse+Spin. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Wash Temp.
  • Page 42 42 OPERATION-WASHER Cycle Steam Pre-wash Downloaded default: Rinse+Spin...

  • Page 43: Cycle Modifiers

    OPERATION-WASHER Cycle Modifiers • Some fabrics, such as delicates, require a slower spin speed. About Modifier Buttons Soil Each cycle has default settings that are selected Adjusting the soil level setting will modify the cycle automatically. You can also customize these times and/or wash actions.
  • Page 44 44 OPERATION-WASHER WARNING NOTE • Do not touch the door during steam cycles. The • The function does not lock the door. door surface can become very hot and can cause • Once this function is set, all buttons are locked severe burns.

  • Page 45: Operation-Dryer

    OPERATION-DRYER OPERATION-DRYER Using the Dryer Begin Cycle. • Press the Start/Pause button to begin the WARNING cycle. The cycle can be paused at any time either by opening the door or by pressing • To reduce the risk of fire, electric shock, or injury the Start/Pause button.
  • Page 46 46 OPERATION-DRYER Fabric Care Labels • Close zippers, hooks and drawstrings to prevent these items from snagging or tangling on other Many articles of clothing include a fabric care label. clothes. Using the chart below, adjust the cycle and option selections to care for your clothing according to NOTE the manufacturer's recommendations.

  • Page 47: Control Panel

    - With the LG ThinQ app, you can use a smartphone to control your appliance remotely. • Wi-Fi - Press and hold the Temp. button for 3 seconds to initiate the connection of the appliance to the LG ThinQ application.
  • Page 48 48 OPERATION-DRYER Time and Status Display Wi-Fi Indicator • This indicator is lit when the product is connected to a home Wi-Fi network. Remote Start Indicator • This indicator lights up when the Remote Start feature is activated. Flow Sense Indicator •...

  • Page 49: Dry Cycles

    OPERATION-DRYER Dry Cycles Cycle Guide The appliance automatically sets the dryness level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display. • Temperature indicator lights up when Low, Medium Low, Medium, Medium High or High is selected.
  • Page 50 You can use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Perm. Press. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Temp.

  • Page 51: Cycle Modifiers

    OPERATION-DRYER Cycle Modifiers • A chime will sound twice and the LED will not light up if the selected option is not allowed for the selected cycle. About Modifier Buttons Each cycle has default settings that are selected More Time / Less Time automatically.
  • Page 52 52 OPERATION-DRYER Control Lock Use this function to disable the controls. This function can prevent children from changing cycles or operating this dryer. NOTE • The function does not lock the door. • Once this function is set, all buttons are locked except the Power button.

  • Page 53: Smart Functions

    NOTE • If you change your wireless router, Internet service provider, or password, delete the Run the LG ThinQ app and sign in with your connected appliance from the LG ThinQ existing account or create an LG account to application and connect it again.
  • Page 54 To check your network frequency, contact your Internet service provider or refer to your wireless router manual. Start a cycle from the LG ThinQ application on • LG ThinQ is not responsible for any network your smartphone. connection problems or any faults, malfunctions, or errors caused by network connection.

  • Page 55: Smart Diagnosistm Function

    SMART FUNCTIONS Cloud Cycle FCC RF Radiation Exposure Statement Use the LG ThinQ app to start cycles with various This equipment complies with FCC radiation options. Cloud cycles are deleted from the exposure limits set forth for an uncontrolled appliance once the power is turned off.
  • Page 56 Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

  • Page 57: Maintenance

    MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Page 58 58 MAINTENANCE • For other drum cleaning products, follow • Mineral scale and other spots may be removed the cleaner manufacturer’s instructions and from the stainless steel drum using a soft cloth recommendations. soaked in stainless steel cleaner. • Do not exceed the maximum fill line when •...
  • Page 59 MAINTENANCE Cleaning the Water Inlet Filters • Do not use soap when cleaning the drawer and inserts. If the washer does not fill properly, an error message will appear on the display. The inlet valve filter screens could be clogged by hard water scale, Wipe off any moisture with a dry towel or sediment in the water supply, or other debris.
  • Page 60 60 MAINTENANCE Rinse filters thoroughly and press them back into place. Flush then reattach the water hoses. • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow.
  • Page 61 MAINTENANCE Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. • Never use automotive antifreeze. Turn on the washer and press the Spin button. Press the Start/Pause button to start the Close the drain pump filter cover. drain pump for 1 minute.
  • Page 62 62 MAINTENANCE Immerse the water inlet hoses in hot water to thaw them. Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. • See Connecting the Water Inlet Hoses for details. Turn on the faucets. Press the Power button to turn on the washer.

  • Page 63: Dryer

    MAINTENANCE Dryer Cleaning the Lint Filter Always clean the lint from the filter after every Regular Cleaning cycle. Cleaning the Exterior Proper care of your appliance can extend its life. The outside of the appliance can be cleaned with warm water and a mild, nonabrasive household detergent.
  • Page 64 64 MAINTENANCE NOTE • NEVER operate the appliance without the lint filter in place.

  • Page 65: Appendix

    APPENDIX APPENDIX Disassembly Disassembling the Washer and Dryer The washer and dryer cannot be disassembled and installed for use side by side. If it is necessary to disassemble the appliance in order to move or reinstall it, follow these instructions. Disconnect the wire harnesses from the WARNING washer...
  • Page 66 66 APPENDIX WARNING • Protect your hands and arms from sharp edges of the panel frame exposed on the top of the washer. • To avoid strain injuries, use 2 or more people to lift the dryer. NOTE • When assembling the appliance, proceed in reverse order.

  • Page 67: Troubleshooting

    TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. Washer FAQs: Frequently Asked Questions Why does my washer make loud banging noises while it is filling with water?
  • Page 68 68 TROUBLESHOOTING Problem Possible Cause & Solution Water supply connected with leak-limiting hoses. • The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip INLET ERROR falsely and prevent the washer from filling. The load is too small. •...
  • Page 69 TROUBLESHOOTING Problem Possible Cause & Solution Vibration sensor malfunctions. • Call for service. VIBRATION SENSOR ERROR Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle •...
  • Page 70 70 TROUBLESHOOTING Problem Possible Cause & Solution Banging noise when Plumbing in the home moves or flexes when the water valves in the washer shut off. the washer is filling • Water hammer is not caused by a defect in the washer. Install water hammer arrestors with water.
  • Page 71 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Detergent compartments clogged from incorrect filling. dispensing of • Make sure that detergent and additives are put into the correct dispenser compartments. detergent • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
  • Page 72 72 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Filter is clogged. properly. • Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE. Inlet hoses may be kinked. •...
  • Page 73 TROUBLESHOOTING Problem Possible Cause & Solution Hot and cold water inlet hoses are reversed. Wrinkling • Hot water rinse can set wrinkles in garments. Check the inlet hose connectors. Staining Bleach or softener dispensed too soon. • Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense immediately.

  • Page 74: Dryer

    74 TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions When I press a button, why does my dryer beep and then nothing happens? The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds.
  • Page 75 TROUBLESHOOTING Problem Possible Cause & Solution Clothes take too long Exhaust ducts are blocked, dirty, or duct run is too long. to dry. • Confirm that the exhaust duct is properly configured and free of debris, lint, and obstructions. Make sure that the outside wall damper can open properly and is not blocked, jammed, or clogged.
  • Page 76 76 TROUBLESHOOTING Problem Possible Cause & Solution Drying time is not Heat settings, load size, or dampness of clothing is not consistent. consistent. • The drying time for a load will vary depending on the size of the load, the type of fabrics, the wetness of the clothes and the condition of the lint filter.
  • Page 77 TROUBLESHOOTING Problem Possible Cause & Solution Excess static in Clothes dried too long (overdried). clothes after drying. • Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time. Select a lower dry level setting, if necessary. Drying synthetics, permanent press, or synthetic blends.

  • Page 78: Common

    During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

  • Page 79: Limited Warranty

    Should your LG Washer/Dryer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only when purchased lawfully and used within the United States including U.S.
  • Page 80 Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
  • Page 81 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 82 82 LIMITED WARRANTY Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 83 Memo...
  • Page 84 LG Customer Information Center Centro de Información al Cliente LG Centre de Service à la Clientèle de LG For inquiries or comments, Para consultas o comentarios, visite Pour des questions ou des commentaires, visit www.lg.com or call: www.lg.com o llame por teléfono: visitez www.lg.com/ca_fr ou appelez :...

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