Soundcore A30i Faq

Questions
How do I wear soundcore A30i?
Wearing
What should I do if I experience discomfort
when wearing for a long time?
What should I do if soundcore A30i's noise
cancellation does not meet my expectations?
What should I do if soundcore A30i's noise
cancellation has no effect/does not work?
ANC
What should I do if I encounter wind noise
while using soundcore A30i outdoors?
What should I do if there is background noise
while using ANC mode?
What should I do if there is noise while using
soundcore A30i?
1. Look at the L/R logo on the back of the earbuds to ensure that the left and right earbuds are being worn on
the correct sides. Turn the earbuds while wearing them and find the most comfortable position.
2. Try other sizes of ear tips to ensure the one you're using fits well and creates a tight seal. If one of your
earbuds doesn't fit well, please try a combination of the ear tips, such as medium in the left and large in the
right.
3. Take the Fit Test on the soundcore app to check if you're wearing the earbuds in the perfect position.
4. Put the earbuds in your ears and twist until they feel secure in your ears.
1. Try other sizes of ear tips. If one of your earbuds doesn't fit comfortably, please try a combination of ear
tips, such as medium in the left and large in the right.
2. Turn the earbuds while wearing to find the most comfortable position. To check if you're wearing the earbuds
in the perfect position, take the Fit Test on the soundcore app.
3. After wearing your earbuds for a period of time, take a rest so your ears can relax.
1. Try other sizes of ear tips to ensure the ones you're using fit well and create a tight seaI. If one earbud feels
stable and the other does not, try a combination of ear tips such as medium in the left and large in the right.
2. To check if you're wearing the earbuds in the perfect position, take the Fit Test on the soundcore app for
more information. If the earbuds are not worn properly in your ears, you may not experience the best noise
cancellation.
3. Make sure you turn on "Active Noise Cancellation". You can check its status in the soundcore app.
4. When using both earbuds for the first time, select "Adaptive Noise Cancelling", so that the most appropriate
noise reduction parameters will be selected according to your ear canals.
5. Test the earbuds in a different environment and with a different Bluetooth device to see if that makes any
difference.
Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance is not as
strong.
Firstly, please open the app to confirm if the earbuds are in noise cancellation mode. When removing or placing
the earbuds, if you accidentally touch the earbuds' logo area, there is a chance that the earbuds will switch to
ambient sound mode, and you may not be in noise cancellation mode when wearing the earbuds.
If your earbuds are already on the ANC mode, to fix the problem, please try the following as they have proven
to be helpful.
1. Manually adjust the ANC to 5.
2. Try other sizes of ear tips to ensure the ones you're using fit well and create a tight seaI. If one earbud
feels stable and the other does not, try a combination of ear tips such as medium in the left and large in the
right.
3. To check if you're wearing the earbuds in the perfect position, take the Fit Test on the soundcore app for
more information. If the earbuds are not worn properly in your ears, you may not get the best noise
cancellation.
4. Test the earbuds in a different environment and with a different Bluetooth device to see if that makes any
difference.
Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance is not as
strong.
1. Open the soundcore app, click on "Settings", and turn on "Wind Noise Reduction" to see if it helps at all.
2. To ensure a good user experience, it is recommended that customers do not activate the wind noise reduction
feature within the app when in environments without wind noise.
1. Since the fitting will cause the noises, please make sure you follow the steps below to wear your earbuds
correctly and stably.
* Look at the L/R logo on the back of the earbuds to ensure that the left and right earbuds are being worn on
the correct sides. Turn the earbuds while wearing them and find the most comfortable position.
* Try other sizes of ear tips to ensure the one you're using fits well and creates a tight seal. If one of your
earbuds doesn't fit well, please try a combination of the ear tips, such as medium in the left and large in the
right.
2. Open the app, switch to "Manual Mode", and adjust to "Min Noise Cancellation" or select the corresponding
"Ambient Sound" mode to see if it helps at all.
3. Try these earbuds with a different audio input and Bluetooth device (phone/tablet/etc.) and see if the issue
persists.
1. Upgrade earbuds' firmware to the latest version or above.
2. Make sure the charging case has enough power and reset the earbuds by following the steps below:
* Open the charging case and take out the earbuds.
* Press and hold the touch areas of both earbuds simultaneously for 10 seconds.
3. Test your earbuds with a different Bluetooth device in a different enviroment to see if the problem still
persists or not.
Answers