Table of Contents
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Troubleshooting
Generic troubleshooting tips and steps for common AV problems.
Technical Support
Thank you for choosing TESmart.
We are here to help you set up your KVM.
Please make sure you:
-Visit
https://support.tesmart.com
for knowledge base and troubleshooting or scan
the QR code directly with apps like Twitter.
-Consult support@tesmart.com for technical support.
-Usually, you can resolve most issues with the troubleshooting below.
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Table of Contents
Related Manuals for TESmart HKS0401A2U
Summary of Contents for TESmart HKS0401A2U
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Page 1: Technical Support
Troubleshooting Generic troubleshooting tips and steps for common AV problems. Technical Support Thank you for choosing TESmart. We are here to help you set up your KVM. Please make sure you: -Visit https://support.tesmart.com for knowledge base and troubleshooting or scan the QR code directly with apps like Twitter. -
Page 2: Table Of Contents
Contents Technical Support ................. 1 1. Hotkey Switching Issues ..............3 1.1 Hotkeys for 4 Ports KVM ............... 3 2. Keyboard/Mouse Issues ..............5 2.1 My Mouse & Keyboard Are Not Working? ........5 3. Video Signal Issues ................7 3.1 Flashing Monitors/No Display ............ -
Page 3: Hotkey Switching Issues
| hotkey setup | hotkey commands don't work | my keyboard have no Scroll Lock button | Passthrough Mode Applicable product models for hotkeys： HKS0401A2U Basic info： Keyboard must be plugged into dedicated Keyboard/Mouse port for hotkeys to be recognized. - Page 4 Use Right-Ctrl, Right-Ctrl, 1 or 2 to confirm trigger isn't already set to Scroll Lock . Press and hold yellow switch button for 15 seconds . If KVM beeps, turn off and back on. Hotkey trigger will now be set to Right-Ctrl.
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Page 5: Keyboard/Mouse Issues
2. Keyboard/Mouse Issues Jumpy mouse | erratic behavior | repeating keys | multimedia keys not working | No mouse | No keyboard We upgraded this KVM keyboard and mouse compatibility： The new generation passthrough mode is opened by default, which further expands the compatibility of keyboard and mouse and enhance user experience. - Page 6 Once the connection is established you should have the "Online Light" on this indicates the connection is active this is what makes the communication between the peripherals(Mouse, keyboard, USB devices) and the computers. If you're having erratic mouse behavior, dropouts, or repeating keys when connected to the dedicated mouse/keyboard ports, this could be because the dedicated mouse and keyboard ports have EDID programming.
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Page 7: Video Signal Issues
3. Video Signal Issues Blank Screen | No video | Monitor not working | Flashing/Blinking | Only one computer displays | Port # not working | 3.1 Flashing Monitors/No Display Flashing Monitor | Snow screen | Blank Monitor| The following are some common reasons that cause this situation Bad Cable- Its pretty rare but sometimes the video connection could fail. -
Page 8: Audio Issues
Audio Issues My audio isn't working | speakers are not working | no audio 4.1 How Do I Get the Audio to Work? Your computer will transmit audio via the video connections, such as HDMI cables. 1. Please confirm what output interface is the computer equipped with? (DVI? HDMI?) If your computer is equipped with DVI output, normally that the DVI output does not carry audio signals, so the audio signal cannot be output to the speaker. -
Page 9: Refresh Rates/ Resolution Issues
5. Refresh Rates/ Resolution Issues Refresh Rate issues | Resolution is incorrect | Bad resolution We see refresh rate/resolution issues all the time when using adapters to connect to the KVM. Its important to remember the connection flows FROM the computer TO the KVM.
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