Troubleshooting - XMOD Drive Thru DTX1 Operating Instructions Manual

TROUBLESHOOTING

TROUBLESHOOTING
Base Station is off: The Base Station does not have a power on/off button. It turns on
automatically when plugged into a live wall outlet. Verify that the power adapter is plugged
into a live wall outlet.
Base Station is on but not responsive: Try a hard reset by unplugging the power cord
from the wall outlet and waiting a few seconds before reconnecting it. Reboots can take
several minutes to complete.
Headset does not power on: Verify that the Bluetooth headset battery is fully charged.
Headset does not pair: Verify that the headset has a sufficiently charged battery and is
powered on. Keep the headset within 3 feet of the base station. If the headset still fails to
pair, try turning the base station off and back on, then try pairing again.
Headset has no sound: Verify that the headset is on and paired. Verify that the headset
is within range (30 feet). Press and hold the volume up button on the headset keypad until
you hear an audible beep. The beep becomes louder as the volume increases.
Headset communication is choppy or drops off: Headsets have an effective range.
Move the headset to within range of the base station. Also, verify that the headset has a
charged battery. Large or metal objects can also disrupt signal propagation. Try moving to
a different location or within line of sight of the base station.
Headset battery will not charge: Verify that the charger is plugged in and turned on.
Verify that the headset's battery and charger contacts are clean and free from debris,
contaminants, or obstructions.
Technical Information: The technical information, recommendations and other statements contained in this
document are based upon tests or experience that XMOD,LLC believes are reliable, but the accuracy or
completeness of such information is not guaranteed.
Product Use: Many factors beyond XMOD,LLC control and uniquely within user's knowledge and control
can affect the use and performance of a XMOD product in a particular application. Given the variety of
factors that can affect the use and performance of a XMOD,LLC product, user is solely responsible for
evaluating the XMOD,LLC product and determining whether it is fit for user's particular purpose and suitable
for user's method of application.
Warranty, Limited Remedy, and Disclaimer: XMOD,LLC warrants that its intercom products will be free from
defects in material and manufacture for the period indicated in product literature from the date of shipment
to purchaser by XMOD,LLC or its authorized dealer. XMOD,LLC MAKES NO OTHER EXPRESS OR
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. If the XMOD,LLC intercom product does not conform to this warranty, the
sole and exclusive remedy is, at XMOD,LLC's option, repair or replacement of the XMOD,LLC product or
refund of the purchase price. This warranty does not cover: (1) the cost of shipping products to or from
XMOD,LLC for repair, (2) repair or replacement of existing cable or wiring, (3) product failure caused by
misuse, abuse, improper installation, or unapproved modifications, or (4) intercom products that are
installed or serviced by a non-XMOD,LLC authorized party. To obtain warranty service, please contact your
authorized XMOD,LLC dealer at sales@drivethrucity.com
Limitation of Liability: Except where prohibited by law, XMOD,LLC will not be liable for any loss or damage
arising from its intercom products, whether direct, indirect, special, incidental or consequential, regardless
of the legal theory asserted.
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